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The Power of Innovation Balancing Investments During Periods of Economic Uncertainty John Frederiksen General Manager Response Point Microsoft
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The Power of Innovation
Balancing Investments During Periods of Economic Uncertainty
John FrederiksenGeneral ManagerResponse PointMicrosoft
Microsoft Confidential. Do not distribute
Introduction
Microsoft Confidential. Do not distribute
Business Climate:What We Hear From Our Customers:
Microsoft Confidential. Do not distribute
“In the next decade, sweeping technology innovations driven by the power of software will transform communications.”
Bill Gates, October 16, 2007
Microsoft Office Communications Server 2007 Launch
Importance of Communications
Microsoft Confidential. Do not distribute
Microsoft Research Priorities
Communication and collaboration
Human-computer interaction
Mobility
Natural language processing
Communication hardware
Speech technologies
Areas of Research that Touch Telephony
Microsoft Confidential. Do not distribute
The Innovation “Playbook”Connect, Integrate, and Help Imagine New Possibilities
H/W Solutions
S/W Solutions
Partner Opportunities
New Customers
New Channels
New Markets
Microsoft Confidential. Do not distribute
Experience Innovation: Bank of the Future
Microsoft Confidential. Do not distribute
Experience Innovation: Bank of the Future
Microsoft Confidential. Do not distribute
How can I prioritize and react to the sheer volume of communications and be more productive?
Communication Overload
How can I get a global organization to act in concert across boundaries?
Global/Distributed Customers, Partners and Teams
How can I leverage existing enterprise infrastructure and the Internet to lower communications costs?
High Cost of Communications€
¥
£
$
How can I integrate my communications and PC networking infrastructures?
Disparate, Complex Networks
Communications In Today’s WorkplaceEnvironment: Chaotic, Cost-conscious, Fragmented, and Demanding
Microsoft Confidential. Do not distribute
The Software Turning Point
Unified Communications Platform
ProductivityInnovation Lower CostChoice
Microsoft Confidential. Do not distribute
Experience Innovation : NASCAR Today
Microsoft Confidential. Do not distribute
Experience Innovation : NASCAR Today
Microsoft Confidential. Do not distribute
“With all the included features, Response Point is a cost-effective phone system-an equivalent phone system would have cost us about four times as much.”
Matt Spencer,President, Dixie Medical
Microsoft and Small Business Segment
Long-term infrastructure Investments
Telephony is an extension to their Microsoft infrastructure
Response Point leverages Microsoft’s SMB expertise
Microsoft Confidential. Do not distribute
Response Point Learning's
~6 month Release Cycles…
Flexibility with New Partners…
Listen to your Channel…
Act Fast Ponder Less Learn
Microsoft Confidential. Do not distribute
Appendix
Microsoft Confidential. Do not distribute
Microsoft’s Investment in Innovation
CiscoMotorolaHPOracle MicrosoftIBMIntelSonyGoogleApple
$7.1B
$2.2B
$3.6B$4.4B$4.5B$4.7B
$5.8B $6.1B
$1.6B$782M
SOURCE: 10K & 20K SEC Filings
R&D Expenditures For CY2007
Microsoft Confidential. Do not distribute
Microsoft and Unified Communication
“In June 2007, we saw almost 200,000 conferencing minutes on Office Communications Server 2007. Now, if we would otherwise pay 10 to 20 cents a minute that’s an estimated $20,000 in savings.”
Oyvind Kaldestad, Director of Information Technology, Lionbridge
Investment areas:
Benefits the larger enterprise
Unified Messaging Instant Messaging Enterprise Telephony Conferencing
Microsoft Confidential. Do not distribute
Changing Face of CommunicationVendor-centric PBX Era
Ver
tica
lly-
inte
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ted
co
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un
icat
ion
s
Phones
Applications
Hardware & Network
Firmware
Microsoft Confidential. Do not distribute
Phones
Applications
Hardware & Network
Firmware
Ver
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lly-
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ted
co
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un
icat
ion
sM
ult
iple
Ven
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Open Communications Software Platform
Industry Standard IT Infrastructure
Interoperable Applications
Innovative Phones and Devices
Transforming Business ModelsUnified Communications Era
