Johnson County, Kansas nstitutemediastore.jocogov.org/CMO/2011 Citizen Survey.pdf · Johnson...

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Submitted to:

Johnson County, Kansas By

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Contents Executive Summary ................................................................................................ i

Charts and Graphs................................................................................................. 1

GIS Maps.............................................................................................................. 20

Benchmarking and Importance-Satisfaction Analysis ...................................... 45

Cross-tabulations by District ............................................................................... 55

Survey Instrument.............................................................................................. 142

ETC Institute (May 2011) i

2011 Community Survey Executive Summary

Purpose and Methodology Purpose. ETC Institute administered a comprehensive community survey to residents of Johnson County during the spring of 2011. This was the third community survey administered by the County; previous surveys were administered in 2005 and 2009. The purpose of the survey was to gather input from residents about a wide range of issues including:

Perceptions of living in Johnson County Feelings of safety in the County Vision for the County’s Future Environmental Stewardship Familiarity with county services Usage of county services Satisfaction with county services Perceptions of service delivery Expectations for County services Budget prioritizations

Methodology. A survey was mailed to a random sample of 3,000 households in Johnson County in April of 2011. Approximately seven days after the surveys were mailed, residents who received the survey were contacted by phone. Those who indicated that they had not returned the survey were given the option of completing it by phone. Of the households that received a survey, 452 completed the survey by phone and 785 returned it by mail for a total of 1,237 completed surveys (a 41% response rate). The results for the random sample of 1,237 households have a 95% level of confidence with a precision of at least +/- 2.8% for the county and +/-6.9% for each of the six commission districts.

ETC Institute (May 2011) ii

There were no statistically significant differences in the results based on the method of administration (phone vs. mail). In order to better understand how well services are being delivered by the county, ETC Institute geocoded the home address of respondents to the survey. The map above shows the physical distribution of survey respondents based on the location of the respondent’s home. The results for selected questions are shown by zip code in the maps provided in Section 2 of this report. The percentage of “don’t know” responses have been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from Johnson County with the results from other communities in ETC Institute’s national benchmarking database. Since the number of “don’t know” responses often reflects the utilization and awareness of county services, the percentage of “don’t know” responses have been provided in the Section 4 of this report. This report contains:

a summary of the methodology for administering the survey and major findings charts showing the overall results for most questions on the survey maps that show the results of selected questions by zip code benchmarking data that shows how the results for Johnson County compared to the

national average and to other large communities importance-satisfaction analysis crosstabulations that show the results for each question on the survey by county

commission district a copy of the survey instrument

Perceptions of the Community

General Perceptions of the County. Residents were generally satisfied with a wide

range of factors that influence perceptions about living in Johnson County: ninety-four percent (94%) of residents were satisfied (rating of 4 or 5 on a 5-point scale) with the overall quality of life in the County, 93% were satisfied with the image of the County, 90% were satisfied with public safety and 85% were satisfied with the quality of County services. All of the perception items rated significantly above the national and large community averages:

o The quality of life rated 14% above the national average and 21% above the large

community average. o The image of the County rated 22% above the national average and 28% above

the large community average. o Public safety services rated 10% above the national average and 15% above the

large community average. o The quality of city/county services rated 28% above the national average and 38%

above the large community average. o How well the County is planning growth rated 30% above the national average

and 37% above the large community average. o The value received for tax dollars rated 18% above the national average and 25%

above the large community average.

ETC Institute (May 2011) iii

Perceptions of Life in Johnson County. Most residents were satisfied (rating of 4 or 5 on a 5-point scale) with Johnson County as place to live (96%), raise children (93%) and work (87%). All of these items rated significantly above the national and large community averages:

o Ratings of Johnson County as a place to live were 12% above the national average

and 18% above the large community average. o Ratings of Johnson County as a place to raise children were 14% above the

national average and 24% above the large community average. o Ratings of Johnson County as a place to work were 29% above the national

average and 14% above the large community average. Feeling of Safety in the County

Residents generally felt safe in the County: ninety-six percent (96%) of residents felt safe

(rating of 4 or 5 on a 5-point scale) in their neighborhood during the day, 88% felt safe in their neighborhood at night and 72% felt safe in community parks. All of these items rated significantly above the national and the large community averages:

o The feeling of safety in neighborhoods during the day rated 4% above the national

average and 8% above the large community average. o The feeling of safety in neighborhoods at night rated 20% above the national

average and 26% above the large community average. o The feeling of safety in community parks rated 8% above the national average

and 15% above the large community average.

Familiarity of County Services

Familiarity with County Services. Residents were asked to rate their familiarity with services provided by 24 Johnson County offices and departments. The results from these questions are provided be services with the highest and lowest levels of familiarity are listed below.

o Services with the Highest Level of Familiarity. More than 70% of those surveyed

were familiar with services provided by the following: Johnson County Library (88%) Johnson County Motor Vehicles Division (88%) Johnson County Parks and Recreation Department (83%) Johnson County Wastewater (73%) Johnson County Election Office (72%) Johnson County Emergency Med/Ambulance Service (71%)

o Services with the Lowest Level of Familiarity. Fewer than 40% of those surveyed

were familiar with services provided by the following: Johnson County Airport Commission (38%)

ETC Institute (May 2011) iv

Johnson County Planning and Development Department (37%) Johnson County Environmental Services (30%) Johnson County Developmental Support Agency (24%) Johnson County AIM’S (19%)

Trends. There were significant increases in residents’ familiarity with 12 of the 24

County offices and departments accessed on the survey from 2009. The items that showed the most significant increases in familiarity are listed below:

o Johnson County K-State Extension and Research (up 11% from 2009) o Johnson County Mental Health Center (up 10% from 2009) o Johnson County Corrections Department (up 8% from 2009) o Johnson County Human Services & Aging Dept. (up 8% from 2009) o Johnson County Emergency Med/Ambulance Service (up 8% from 2009) o Johnson County Airport Commission (up 7% from 2009)

Use of County Services

Use of Services. Respondents were asked to indicate whether any members of their household had used services provided by 24 County offices and departments. The Services with the highest and lowest levels of usage are listed below:

o Services with the Highest Level of Usage. More than 60% of those surveyed

indicated that their household had used services provided by the following County organizations:

Johnson County Motor Vehicles Division (80%) Johnson County Library System (78%) Johnson County Parks and Recreation Department (71%) Johnson County Wastewater (63%)

o Services with the Lowest Level of Usage. Fewer than 14% of those

surveyed indicated that their household had used services provided by the following County organizations:

Johnson County Airport Commission (12%) Johnson County AIM’s (12%) Johnson County Developmental Support Agency (8%)

Trends. Household use of services provided by various County organizations increased

significantly for 9 of the 24 offices and departments that were assessed on the survey from 2009. The County organizations that had the most significant increases in usage based on the results of the 2011 survey include:

o Johnson County Mental Health Center (up 8% from 2009) o Johnson County K-State Extension and Research (up 6% from 2009)

ETC Institute (May 2011) v

Overall Satisfaction with County Services

Overall Satisfaction with County Services. Residents were asked to rate their satisfaction with 19 services provided by the County. The services with the highest and lowest ratings are listed below based on the percentage of respondents who were satisfied (rating of 4 or 5 on a 5-point scale) with the service among those who had an opinion.

o Services with the Highest Satisfaction Ratings. At least three-fourths (75%) of those surveyed who had an opinion were satisfied (ratings of 4 or 5 on a 5-point scale) with the following County services:

Johnson County Parks and Recreation System (87%) Johnson County Library System (85%) County’s motor vehicle registration system (67%) Ambulance/emergency medical Services (65%) Johnson County’s Election Office (65%)

o Services with the Lowest Satisfaction Ratings. The five County services that had

the lowest levels of satisfaction (ratings of 4 or 5 on a 5-point scale) were: Effectiveness of County communication with the public (39%) The County’s contractor licensing services (30%) Public transit/bus service in the County (27%)

Trends. There were no significant increases in satisfaction from the 2009 survey. The

items that showed the most significant decreases in satisfaction are listed below:

o Emergency preparedness for disasters/terrorist (down17 % from 2009) o Customer services from County Employees (down 15% from 2009) o Effectiveness of County communication with public (down 14% from 2009) o The County's election system (down 10% from 2009) o Ambulance/emergency med services in County (down 10% from 2009)

Overall Priorities

Services that Residents Felt Were Most Important for the County to Provide. Residents were asked to rate the County services they thought were most important for the County provide. The top four services that residents thought should be emphasized most over the next two years based on the sum of the top choices given by respondents were:

o Ambulance/Emergency Medical Services in the County o The County’s Parks and Recreation System o Sheriff’s Office o The County’s Library System

ETC Institute (May 2011) vi

Priorities for Improvements. Importance-Satisfaction Analysis is a tool that helps community leaders objectively assess which services should receive additional emphasis. The analysis incorporates two types of data from the survey: (1) the level of emphasis or importance that residents thought should be placed on improvements to existing services and (2) the level of satisfaction with these services. Importance-Satisfaction analysis is based on the concept that the County will maximize overall satisfaction among residents by emphasizing improvements in those service categories where the level of satisfaction is relatively low and the perceived importance of improvements to the service is relative high (see Section 3 for a more detailed description of the analysis). The top priorities for improvement in Johnson County based on the results of the Importance-Satisfaction analysis are listed below:

o Sheriff’s Office o Ambulance/emergency medical services in the County o Emergency preparedness o Human services provided by the County o Pubic transit/bus service in the County

Perceptions of Service Delivery

Perceptions of Service Delivery. Residents were asked to rate their level of agreement with several issues related to overall perceptions of County service delivery. The issues that residents most agreed with, based upon a combination of “strongly agree” and “agree” responses, were:

o Polling places in the County are convenient (87%) o The County has enough advanced voting locations (78%) o Johnson County government is well run (66%) o The County is prepared for emergencies (56%) o The management of juries for District Courts is professional and efficient (56%)

Trends. There were significant increases in the level of agreement in 2 of the 19 issues

accessed on the survey. The issues that showed significant increases in agreement levels are provided below:

o Commissioners effectively manage County (up 5% from 2009) o Juvenile Justice system has adequate resources (up 5% from 2009)

There were significant decreases in the level of agreement with 9 of the 19 perception

issues accessed on the survey. The issues that showed the most significant decreases in agreement levels are provided below:

o County's web page has useful information (down 12% from 2009) o County provides adequate resources to those in need (down 11% from 2009) o County keeps residents informed (down 10% from 2009)

ETC Institute (May 2011) vii

Expectations of Service Delivery

Expectations for Services. Residents were asked to rate their level of agreement with various statements about existing services provided by the County. The highest and lowest levels of agreement are listed below. The percentages shown only reflect the percentage of respondents who had an opinion about the service.

o Expectations that Are Being Met (more than 85% agree)

93% of those surveyed thought they lived within a reasonable distance of a public library

93% of those surveyed thought they lived within a reasonable distance of a community park

87% of those surveyed thought they had adequate access to recreation facilities

87% of those surveyed thought an Emergency Service Station was located a reasonable distance from their home

o Expectations that Are NOT Being Met (more than 25% did not agree)

30% of those surveyed did not think public transit in the County met their needs

Trends. There were no significant increases in the level of agreement in any of the

expectation issues assessed on the survey. The issues that showed the most significant decreases in agreement levels are listed below.

o County has adequate public health services (down 10% from 2007) o Adequate number of human services and facilities (down 9% from 2007) o Roads in rural areas are adequate (down 8% from 2007) o Court space adequate for County court system (down 8% from 2007)

Budge Prioritization

Residents were asked to indicate how important they felt it was for the County to

continue to spend the amount currently budgeted for various County services. Residents were given a list of County services, along with the budgeted tax support for each service, and were asked to rate the importance of each service on a scale of 1 to 10. Residents were asked to give an item a “10” if they felt the funding for that item should stay the same and they would be willing to pay an increase in taxes to avoid reductions. The services that residents felt were MOST important (ratings of “10” through “7”) and those services residents felt were NOT important (ratings of “1” through “3”) are provided below:

o Services residents felt were MOST Important (more than 55% felt the service was

important) Emergency Services: $16 million (80%) Law Enforcement/Corrections: $61 million (78%)

ETC Institute (May 2011) viii

Environmental Services: $2 million (61%) Judicial Services: $12 million (58%)

o Services residents felt were NOT Important (at least 25% of residents did not

think these services were important) Community Development Services: $3 million (32%) Transportation Services: $5 million (25%)

Vision for the County’s Future

Residents were asked several questions to help the Citizens Visioning Committee

develop a vision for Johnson County over the next 10 to 20 years. The results from these questions are provided on the following page:

o The items that residents felt were most important in the perception of the overall

quality of life in Johnson County, based upon ratings of 4 or 5 on a 5-point scale, were: public safety (95%), infrastructure (95%) and public education (91%).

o The items that residents felt should be the County’s top strategic priorities over

the next 10 to 20 years to enhance the quality of life were: 1) public education, 2) public safety, 3) availability of jobs, 4) infrastructure and 5) hospitals/health care/human services.

o The items that residents were most willing to pay more for to avoid reductions in

service or decreased quality were: 1) public education, 2) public safety, 3) infrastructure, 4) hospitals/health care/human services and 5) environment.

o The items that residents were most willing to pay more for to expand or to

improve quality in service were: 1) public education, 2) public safety, 3) infrastructure, 4) environment and 5) hospital/health care/human services.

Charts and Graphs

2011 Johnson County Community Survey: Final Report

ETC Institute (2011) Page 1

44%

38%

36%

22%

17%

18%

16%

16%

50%

55%

54%

63%

56%

51%

48%

44%

5%

6%

8%

13%

20%

23%

27%

31%

1%

1%

2%

2%

7%

8%

9%

9%

Quality of life in Johnson County

Overall image of Johnson County

Quality of public safety in the County

Quality of services provided by Johnson County

How well County is managing growth

Ease of travel in the County

Value you receive for your County taxes

Availability of arts & cultural amenities

0% 20% 40% 60% 80% 100%

Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)

General Perceptions of the Countyby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale

Source: ETC Institute DirectionFinder (May 2011 - Johnson County Kansas)

94%

93%

90%

85%

73%

69%

64%

60%

94%

94%

90%

83%

72%

69%

62%

60%

93%

93%

81%

67%

63%

57%

52%

Quality of life in Johnson County

Overall image of Johnson County

Quality of public safety in the County

Quality of services provided by Johnson County

How well County is managing growth

Ease of travel in the County

Value you receive for your County taxes

Availability of arts & cultural amenities

0% 20% 40% 60% 80% 100%

2011 2009 2005

General Perceptions of the County2011 vs. 2009 vs. 2005

by percentage of residents surveyed who rated the item as a 4 or 5 on a 5-point scale

Source: ETC Institute DirectionFinder (May 2011 - Johnson County Kansas) TREND DATA

not asked in 2005



59%

59%

46%

37%

35%

41%

2%

4%

9%

2%

2%

4%

As a place to live

As a place to raise children

As a place to work

0% 20% 40% 60% 80% 100%

Excellent (5) Good (4) Neutral (3) Average/Poor (2/1)

Perceptions of Life in Johnson Countyby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale

(excluding don't knows)


96%

94%

87%

98%

97%

91%

96%

94%

89%

As a place to live


As a place to work

0% 20% 40% 60% 80% 100%

2011 2009 2005

Perceptions of Life in Johnson County2011 vs. 2009 vs. 2005

by percentage of residents surveyed who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows)




59%

39%

26%

17%

37%

50%

63%

55%

3%

9%

10%

24%

1%

2%

1%

4%

In your neighborhood during the day

In your neighborhood at night

Overall feeling of safety in the County

In County parks

0% 20% 40% 60% 80% 100%

Very Safe (5) Safe (4) Neutral (3) Unsafe/Very Unsafe (2/1)

Feelings of Safety in Johnson Countyby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale



96%

89%

89%

72%

97%

88%

91%

74%

95%

85%

83%

58%

In your neighborhood during the day

In your neighborhood at night

Overall feeling of safety in the County

In County parks

0% 20% 40% 60% 80% 100%

2011 2009 2005

Feelings of Safety in Johnson County2011 vs. 2009 vs. 2005





68%

55%

68%

59%

54%

58%

46%

37%

30%

20%

23%

21%

21%

27%

40%

23%

31%

36%

32%

37%

45%

42%

45%

42%

40%

31%

4%

4%

6%

7%

8%

9%

13%

14%

21%

26%

22%

27%

29%

1%

1%

3%

3%

3%

2%

4%

4%

7%

9%

14%

12%

20%

Public safety

Infrastructure

Public education

Availability of quality jobs

The environment

Hospitals/health care/human svcs

Planning for growth

Parks, trails, & rec amenities

Library services

Arts/cultural/entertainment options

Availability of housing options

Court services

Public transportation

0% 20% 40% 60% 80% 100%

Very Important (5) Important (4) Somewhat Important (3) Not Important (1/2)

Importance of Various Items in the Perception of the Overall Quality of Life in Johnson County

by percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale


71%

69%

59%

55%

46%

41%

37%

24%

19%

18%

15%

11%

5%

Public education

Public safety


Infrastructure

Hospitals/health care/human services

Environment

Planning for growth/protecting natural resources

Parks/trails/recreational amenities

Public transportation services

Availability of a range of housing options

Arts/culture amenities/entertainment options

Library services

Court services

0% 20% 40% 60% 80% 100%

Items Residents Felt Should Be the County’s Top Strategic Priorities Over the Next 10 to 20 Years to

Enhance the Quality of Life in Johnson Countyby percentage of residents top five choices




51%

48%

35%

26%

25%

19%

19%

16%

14%

13%

12%

6%

4%

Public education

Public safety

Infrastructure


Environment




Library services




Court services

0% 20% 40% 60% 80% 100%

Items Residents Would Be Most Willing to Pay for To Avoid Reductions in Service or Decreased Quality

by percentage of residents top five choices


40%

36%

28%

21%

19%

17%

16%

15%

14%

11%

10%

4%

3%

Public education

Public safety

Infrastructure

Environment







Library services


Court services

0% 20% 40% 60% 80% 100%

Items Residents Would Be Most Willing to Pay For To Expand or Improve Quality

by percentage of residents top five choices




Yes87%

No13%

Do you think it is important for Johnson County to support sustainability programs that reduce pollution,

conserve energy, and protect water resources?by percentage of residents surveyed


Yes32%

No68%

Are you familiar with any of the County's sustainability programs, which are designed to promote water,

energy, and natural resource conservation?by percentage of residents surveyed




88%88%

83%73%72%

71%62%

57%56%

53%53%52%51%50%49%

47%47%

43%41%

38%37%

30%24%

19%

Johnson County Library SystemJohnson County Motor Vehicle Division

Johnson County Parks & Recreation DepartmentJohnson County Wastewater

Johnson County Election OfficeJohnson County Emergency Med/Ambulance Service

Johnson County District CourtJohnson County Treasurer's Office

Johnson County Museum of HistoryJohnson County District Attorney's Office

Johnson County Public Health DepartmentJohnson County Sheriff's Office

Johnson County TransitJohnson County Public Works Department

Johnson County Records & Tax AdministrationJohnson County K-State Extension and Research

Johnson County Corrections DepartmentJohnson County Mental Health Center

Johnson County Human Services & Aging Dept.Johnson County Airport Commission

Johnson County Planning & Development DeptJohnson County Environmental Services

Johnson County Developmental Support AgencyJohnson County AIM'S

0% 20% 40% 60% 80% 100%Very Familiar Somewhat Familiar

Familiarity with County Servicesby percentage of respondents who rated the item as a “3” or “2" on a 3-point scale

Source: ETC Institute DirectionFinder (May 2011- Johnson County Kansas)

88%

83%

88%

73%

72%

71%

57%

62%

53%

52%

53%

50%

49%

51%

47%

47%

41%

43%

38%

56%

37%

30%

19%

24%

94%

92%

93%

80%

75%

63%

56%

58%

49%

49%

49%

52%

50%

47%

39%

36%

33%

33%

31%

56%

36%

28%

19%

19%

Johnson County Motor Vehicle DivisionJohnson County Parks & Recreation Department

Johnson County Library SystemJohnson County Wastewater

Johnson County Election OfficeJohnson County Emergency Med/Ambulance Service

Johnson County Treasurer's OfficeJohnson County District Court

Johnson County District Attorney's OfficeJohnson County Sheriff's Office

Johnson County Public Health DepartmentJohnson County Public Works Department

Johnson County Records & Tax AdministrationJohnson County Transit

Johnson County Corrections DepartmentJohnson County K-State Extension and Research

Johnson County Human Services & Aging Dept.Johnson County Mental Health Center

Johnson County Airport CommissionJohnson County Museum of History

Johnson County Planning & Development DeptJohnson County Environmental Services

Johnson County AIM'SJohnson County Developmental Support Agency

0% 20% 40% 60% 80% 100%2011 2009

Familiarity with County Services - 2011 vs. 2009by percentage of respondents who were "very" or “somewhat familiar” with the item being accessed




80%78%

71%63%

54%41%

39%34%

30%30%29%

27%26%

21%17%17%16%16%

14%14%14%

12%12%

8%

Johnson County Motor Vehicle DivisionJohnson County Library System


Johnson County Election OfficeJohnson County Treasurer's Office

Johnson County Museum of HistoryJohnson County Emergency Med/Ambulance Service

Johnson County Public Works DepartmentJohnson County District Court

Johnson County Records & Tax AdministrationJohnson County K-State Extension and Research

Johnson County Public Health DepartmentJohnson County Mental Health Center

Johnson County District Attorney's OfficeJohnson County Sheriff's Office

Johnson County Human Services & Aging Dept.Johnson County Transit

Johnson County Planning & Development DeptJohnson County Environmental ServicesJohnson County Corrections Department

Johnson County Airport CommissionJohnson County AIM'S

Johnson County Developmental Support Agency

0% 20% 40% 60% 80% 100%

Percentage of Residents Who Have Used Various County Services

by percentage of residents who had used the service


80%78%

71%63%

54%41%

29%34%

30%30%

26%39%

27%17%17%

16%14%

21%16%

14%12%12%

14%8%

90%

87%

85%

73%

63%

40%

36%

29%

28%

31%

22%

40%

21%

15%

17%

13%

10%

13%

12%

15%

8%

12%

9%

7%

Johnson County Motor Vehicle DivisionJohnson County Library System


Johnson County Election OfficeJohnson County Treasurer's Office

Johnson County Records & Tax AdministrationJohnson County Emergency Med/Ambulance Service

Johnson County District CourtJohnson County Public Works DepartmentJohnson County Public Health Department

Johnson County Museum of HistoryJohnson County K-State Extension and Research

Johnson County Sheriff's OfficeJohnson County District Attorney's Office

Johnson County Human Services & Aging Dept.Johnson County Environmental Services

Johnson County Mental Health CenterJohnson County Transit

Johnson County Planning & Development DeptJohnson County Airport Commission

Johnson County AIM'SJohnson County Corrections Department

Johnson County Developmental Support Agency

0% 20% 40% 60% 80% 100%2011 2009

Percentage of Residents Who Have Used Various County Services - 2011 vs. 2009

by percentage of residents who had used the service




33%40%

20%18%21%

9%12%9%14%

10%10%8%10%8%10%11%7%8%

4%

54%45%

47%47%44%

50%42%

45%38%

39%37%

38%35%37%33%31%

32%22%

23%

11%14%

24%32%33%

36%40%39%46%

47%50%

47%51%

45%50%53%

50%64%

52%

2%

1%

9%

3%

2%5%6%7%

2%4%3%

7%4%

10%7%5%

11%6%

21%

The County's parks and recreation systemThe County's library system

County's motor vehicle registration systemThe County's election system

Ambulance/emergency med services in CountyWastewater services in County

Customer services from County EmployeesManagement of stormwater runoff

Sheriff's OfficeCounty's effort to protect the environmentHuman Services provided by the CountyTraffic flow in rural/unincorporated areas

County's court systemMaintenance of roads-rural areas of County

Emergency preparedness for disasters/terroristCounty's jail system

Effectiveness of County communication with publicCounty's contractor licensing services

Public transit/bus service in County

0% 20% 40% 60% 80% 100%

Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)

Overall Satisfaction with Various County Servicesby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale


85%

87%

65%

65%

67%

54%

59%

54%

52%

49%

47%

45%

46%

39%

45%

43%

42%

27%

30%

93%

90%

75%

75%

65%

69%

66%

62%

58%

54%

53%

52%

55%

53%

48%

60%

49%

29%

38%

The County's library systemThe County's parks and recreation system

Ambulance/emergency med services in CountyThe County's election system

County's motor vehicle registration systemCustomer services from County Employees

Wastewater services in CountyManagement of stormwater runoff

Sheriff's OfficeCounty's effort to protect the environmentHuman Services provided by the County

County's court systemTraffic flow in rural/unincorporated areas

Effectiveness of County communication with publicMaintenance of roads-rural areas of County

Emergency preparedness for disasters/terroristCounty's jail system

Public transit/bus service in CountyCounty's contractor licensing services

0% 20% 40% 60% 80% 100%2011 2009

Overall Satisfaction with Various County Services2011 vs. 2009


by percentage of residents surveyed who rated the item as a 4 or 5 on a 5-point scale

TREND DATA



45%38%

35%29%

23%22%

20%18%

18%15%15%14%14%

11%10%10%

7%6%

1%

Ambulance/emergency med services in County The County's parks and recreation system

Sheriff's OfficeThe County's library system

Human Services provided by the CountyEmergency preparedness for disasters/terrorist

County's motor vehicle registration systemCounty's court system

County's effort to protect the environmentMaintenance of roads-rural areas of County

The County's election systemWastewater services in County

Public transit/bus service in CountyEffectiveness of County communication with public

County's jail systemManagement of stormwater runoff

Customer services from County EmployeesTraffic flow in rural/unincorporated areas

County's contractor licensing services

0% 20% 40% 60%

Major Categories of County Services That Are Most Important To Provide

by percentage of residents surveyed who selected the item as one of their top four choices


55%

54%

44%

42%

26%

11%

13%

13%

10%

14%

13%

38%

39%

43%

45%

46%

41%

27%

23%

26%

22%

19%

4%

4%

9%

10%

20%

39%

47%

40%

41%

46%

38%

3%

3%

4%

3%

8%

9%

13%

24%

23%

18%

30%

Live within reasonable distance of library

Live reasonable distance community park

Adequate access to recreation facilities

Emergency Srvc station is located close to home

Police or Sheriff patrols in area is adequate

Roads in rural area adequate

Court space adequate for County court system

County has adequate public health services

Adequate number of human services and facilities

Jail space adequate for number of offenders

Public transit in Johnson County meets needs

0% 20% 40% 60% 80% 100%

Strongly agree (5) Agree (4) Neutral (3) Disagree (2/1)

Expectations for County Services by percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale,

where 5 means “strongly agree" and 1 means "strongly disagree” (excluding don't knows)




93%

93%

87%

87%

72%

52%

40%

36%

36%

32%

36%

93%

92%

86%

86%

74%

60%

48%

46%

45%

36%

36%

94%

92%

83%

57%

39%

26%

26%

20%





Police or Sheriff patrols in area is adequate







0% 20% 40% 60% 80% 100%2011 2009 2005

Expectations for County Services2011 vs. 2009 vs. 2005



not asked in 2005

not asked in 2005

not asked in 2005

51%

50%

28%

26%

23%

22%

16%

12%

11%

9%

7%


Police or Sheriff patrols in area are adequate










0% 15% 30% 45% 60%

Various Statements About County Expectations Most Important to Residents

by percentage of residents surveyed who selected the item as one of their top three choices




39%

32%

10%

14%

13%

8%

9%

12%

7%

11%

7%

8%

10%

7%

5%

48%

46%

56%

42%

43%

47%

44%

41%

42%

35%

37%

32%

30%

31%

31%

10%

17%

29%

39%

40%

39%

38%

40%

42%

40%

36%

40%

42%

41%

36%

2%

5%

4%

6%

4%

7%

9%

8%

10%

14%

20%

19%

19%

22%

28%

Polling places in County are convenient

The County has enough advanced voting locations

Johnson County government is well run

County is prepared for emergency

Mgmt of juries for Dist Courts is professional

Commissioners effectively manage County

Criminals prosecuted well in Johnson County

County's web page has useful information

County manages growth well in rural areas

County provides adequate rsrcs to those in need

Property taxes billed accurately

Juvenile Justice system has adequate resources

County's services/facilities for aging adequate

County keeps residents informed

Property values assessed fairly

0% 20% 40% 60% 80% 100%

Strongly agree (5) Agree (4) Neutral (3) Disagree (2/1)

Perceptions of Service Deliveryby percentage of residents surveyed who rated the item as a 1 to 5 on a 5-point scale,

where 5 means “strongly agree" and 1 means "strongly disagree” (excluding don't knows)


87%

78%

53%

66%

56%

53%

56%

46%

49%

55%

44%

38%

40%

36%

40%

90%

79%

65%

65%

63%

58%

63%

57%

53%

50%

46%

48%

47%

36%

35%

90%

77%

55%

62%

61%

68%

43%

45%

45%

41%

36%

29%

29%

29%

Polling places in County are convenient

The County has enough advanced voting locations

County's web page has useful information

Johnson County government is well run

Mgmt of juries for Dist Courts is professional

Criminals prosecuted well in Johnson County

County is prepared for emergency

County provides adequate rsrcs to those in need

County manages growth well in rural areas

Commissioners effectively manage County

Property taxes billed accurately

County keeps residents informed

County's services/facilities for aging adequate

Property values assessed fairly

Juvenile Justice system has adequate resources

0% 20% 40% 60% 80% 100%2011 2009 2005

Perceptions of Service Delivery2011 vs. 2009 vs. 2005



not asked in 2005



50%

49%

28%

25%

25%

19%

19%

12%

13%

6%

30%

29%

33%

33%

29%

33%

30%

28%

22%

16%

19%

20%

31%

39%

40%

41%

40%

51%

40%

46%

2%

2%

8%

3%

6%

7%

11%

9%

25%

32%

Emergency Services: $16

Law Enforcement/Corrections: $61

Environmental Services: $2

Judicial Services: $12

Human Services: $32

Public Works/Stormwater: $24

Culture and Recreation Services: $42

Records and Taxation: $15

Transportation Services: $5

Community Development Services: $2

0% 20% 40% 60% 80% 100%

Extremely Important (9-10) Important (7-8) Somewhat Important (4-6) Not Important (1-3)

by percentage of residents surveyed who rated the item as a 1 to 10 on a 10-point scale

Level of Importance for Johnson County to Continue Spending the Amount Currently Budgeted

on the Various Services


80%

78%

58%

54%

52%

49%

61%

40%

35%

22%

83%

82%

64%

57%

56%

52%

51%

39%

34%

25%

Emergency Services: $16

Law Enforcement/Corrections: $61

Judicial Services: $12

Human Services: $32

Public Works/Stormwater: $24

Culture and Recreation Services: $42

Environmental Services: $2

Records and Taxation: $15

Transportation Services: $5

Community Development Services: $2

0% 20% 40% 60% 80% 100%2011 2009

Level of Importance for Johnson County to Continue Spending the Amount Currently Budgeted

on the Various Services: 2011 vs. 2009by percentage of residents surveyed who rated the item as a 7 through 10 on a 10-point scale





mean rating based on a 10-point rating scale (excluding don't knows)

Mean Level of Importance for Johnson County to Continue Spending the Amount Currently

Budgeted on the Various Services


8.12

8.03

6.98

6.92

6.73

6.58

6.35

6.08

5.39

4.72

Emergency Services-$16 million

Law Enforcement-$61 million

Environmental Services-$2 million

Judicial Services-$12 million

Human Services-$32 million

Public Works/Stormwater-$24 million

Culture and Recreation-$42 million

Records and Taxation-$15 million

Transportation Services-$5 million

Community Development Services-$3 million

0.00 2.00 4.00 6.00 8.00 10.00

1 = Not Important At All 10 = Extremely Important

Has Any Member of Your Household Made a Purchase on the Internet During the Past Week?

by percentage of residents surveyed

Yes36%

No64%


Yes51%

No49%

TREND DATA

2011 2005

Yes48%

No52%

2009




Yes45%

No55%


Yes60%

No40%

TREND DATA

2011 2005Yes64%

No36%

2009

Have You Ever Used Johnson County's Webpage?

Demographics: Number of Years Lived in Johnson County

5 or less11%

6 to 1012%

11 to 1512%

16 to 2012%

21 to 3021%

More than 3032%






White94%

Other6%


White89%

Other11%

TREND DATA

2011 2005

White91%

Other9%

2009

Demographics: Race/Ethnicity

Under age 1013%

Ages 11-1914%

Ages 20-4425%

Ages 45-6534%

Ages 65+14%

Demographics: Ages of Household Occupantsby percentage of persons in households




Under $35,00010%

$35,000-59,99921%

$60,000-$99,99928%

$100,000 or more41%

Demographics: Total Annual Household Incomeby percentage of residents surveyed


Percent of Respondents Who Have Visited Various County Facilities During the Past Year

81%

74%

21%

20%

14%

13%

12%

A Johnson County park

A Johnson County Library

Johnson County Courthouse

Johnson County Hazardous Materials Collection Faci

Johnson County Museum

County Administration building

A Johnson County multi-service center

0% 20% 40% 60% 80% 100%

by percentage of residents who selected the facility (multiple choices made)




Female52%

Male48%

Demographics: Gender of the Respondentsby percentage of residents surveyed




GIS Maps



Interpreting the Maps

Interpreting the Maps The maps on the following pages show the mean ratings for several questions by zip code within Johnson County. If all zip codes on a map are the same color, then most residents in the County generally feel the same about that issue. When reading the charts, please use the following color scheme as a guide: • DARK/LIGHT BLUE shades indicate POSITIVE ratings. Shades of

blue generally indicate higher levels of satisfaction, positive ratings or agreement with an issue.

• OFF-WHITE/BEIGE shades indicate a NEUTRAL rating. Shades of

neutral generally indicate a neutral or “not sure” opinion about an issue. • ORANGE/RED shades indicate NEGATIVE ratings. Shades of

orange/red generally indicate dissatisfaction, negative ratings or disagreement with an issue.



Location of Survey Respondents

2011 Johnson County Community Survey

Q1A Satisfaction with the overall image of the County

2011 Johnson County Community SurveyShading reflects the mean rating for all respondents by ZIP (merged as needed)

LEGENDMean rating on a 5‐point scale, where:

1.0‐1.8 Very Dissatisfied

1.8‐2.6 Dissatisfied

2.6‐3.4 Neutral

3.4‐4.2 Satisfied

4.2‐5.0 Very Satisfied

Other

Note: “Other” areas did not contain any responses



Q1B Satisfaction with how well the County is managing of growth





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q1C Satisfaction with the quality of life





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q1D Satisfaction with the quality of public safety





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q1E Satisfaction with the value received for County taxes





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q1F Satisfaction with the ease of travel in Johnson County





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q1G Satisfaction with the availability of arts and cultural amenities





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q1H Satisfaction with the overall quality of services provided by the County





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q2A Ratings of Johnson County as a place to live



1.0‐1.8 Poor

1.8‐2.6 Average

2.6‐3.4 Neutral

3.4‐4.2 Good

4.2‐5.0 Excellent

Other




Q2B Rating of Johnson County as a place to raise children



1.0‐1.8 Poor

1.8‐2.6 Average

2.6‐3.4 Neutral

3.4‐4.2 Good

4.2‐5.0 Excellent

Other


Q2C Rating of Johnson County as a place to work



1.0‐1.8 Poor

1.8‐2.6 Average

2.6‐3.4 Neutral

3.4‐4.2 Good

4.2‐5.0 Excellent

Other




Q3A Feeling of safety in your neighborhood during day



1.0‐1.8 Very Unsafe

1.8‐2.6 Unsafe

2.6‐3.4 Neutral

3.4‐4.2 Safe

4.2‐5.0 Very Safe

Other


Q3B Feeling of safety in your neighborhood at night




1.8‐2.6 Unsafe

2.6‐3.4 Neutral

3.4‐4.2 Safe

4.2‐5.0 Very Safe

Other




Q3C Feeling of safety in County parks




1.8‐2.6 Unsafe

2.6‐3.4 Neutral

3.4‐4.2 Safe

4.2‐5.0 Very Safe

Other


Q3D Overall feeling of safety in Johnson County




1.8‐2.6 Unsafe

2.6‐3.4 Neutral

3.4‐4.2 Safe

4.2‐5.0 Very Safe

Other




Q11A Satisfaction with the County’s parks and recreation system





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q11B Satisfaction with the County’s library system





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q11C Satisfaction with the County’s motor vehicle registration system





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q11D Satisfaction with County efforts to protect the environment





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q11E Satisfaction with the Sheriff's Office





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q11F Satisfaction with the County’s court system





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q11G Satisfaction with the County’s Human Services





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q11H Satisfaction with the County’s election system





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q11I Satisfaction with the County’s jail system





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q11J Satisfaction with ambulance/emergency medical services





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q11K Satisfaction with emergency preparedness services





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q11L Satisfaction with public transit/bus service





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q11M Satisfaction with maintenance of roads in rural/unincorporated areas





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q11N Satisfaction with traffic flow in rural/unincorporated areas





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q11O Satisfaction with wastewater services





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q11P Satisfaction with management of stormwater runoff/flood control





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q11Q Satisfaction with the customer service received from County employees





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q11R Satisfaction with the effectiveness of communication with the public





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other




Q11S Satisfaction with the County’s contractor licensing services





2.6‐3.4 Neutral

3.4‐4.2 Satisfied


Other


Q13A Agreement that residents live within a reasonable distance of a public library



1.0‐1.8 Strongly Disagree

1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree

4.2‐5.0 Strongly Agree

Other




Q13B Agreement that residents live within a reasonable distance of a community or regional park




1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree


Other


Q13C Agreement that residents have adequate access to recreation facilities




1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree


Other




Q13D Agreement that public transit meets the needs of needs




1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree


Other


Q13E Agreement that residents live within a reasonable distance from an EMS station




1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree


Other




Q13F Agreement that the number of police patrols is adequate




1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree


Other


Q13G Agreement that there is adequate court space in the County




1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree


Other




Q13H Agreement that there is adequate jail space in the County




1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree


Other


Q13I Agreement that there are adequate public health facilities for low income persons




1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree


Other




Q13J Agreement that there are adequate human service facilities




1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree


Other


Q13K Agreement that roads in rural areas are adequate




1.8‐2.6 Disagree

2.6‐3.4 Neutral

3.4‐4.2 Agree


Other




Benchmarking and Importance-Satisfaction Analysis



Benchmarking A

nalysis

Benchmarking Summary Report 2011 Johnson County, Kansas

Overview

ETC Institute's DirectionFinder program was originally developed in 1999 to help community leaders across the United States use statistically valid community survey data as a tool for making better decisions. Since November of 1999, the survey has been administered in more than 210 cities in 43 states. Most participating cities conduct the survey on an annual or biennial basis.

This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during March 2011 to a random sample of 4,377 residents in the continental United States and (2) another national survey that was administered by ETC Institute during March 2010 to a random sample of 376 residents living in large communities (population of 250,000 or more) during March 2010.

Interpreting the Charts

The charts on the following pages provide comparisons for several items that were rated on the survey. The percentages shown reflect the sum of the positive ratings given by respondents excluding “don’t knows” for the three groups listed below:

The blue bars show the results for Johnson County. The red/white bars show the results of a national survey that was conducted by ETC Institute. The light yellow bars show the average rating for the large communities listed above.



National BenchmarksNote: The benchmarking data contained in this report is

protected intellectual property. Any reproduction ofthe benchmarking information in this report by persons

or organizations not directly affiliated with Johnson County Government is not authorized without written

consent from ETC Institute.

94%

93%

90%

85%

74%

63%

80%

71%

80%

57%

44%

45%

73%

65%

75%

47%

37%

38%

Quality of life in the community

Overall image of your community

Quality of public safety services

Quality of city/county services

How well the County is planning growth

Value received for your tax dollar

0% 20% 40% 60% 80% 100%

Johnson County U.S. Large Communities (Population>250,000)

Overall Satisfaction with the CountyJohnson County vs. U.S. vs. Large Communities

by percentage of respondents who rated the item 4 or 5 on a 5-point scalewhere 5 was "very satisfied" and 1 was "very dissatisfied"

Source: ETC Institute (2011)



87%

58%

54%

54%

39%

72%

69%

56%

63%

46%

67%

70%

43%

55%

41%

Quality of parks & recreation programs/facilities

Wastewater services

Quality of customer service

Management of the stormwater runoff

Effectiveness of communication w/residents

0% 20% 40% 60% 80% 100%


Overall Satisfaction with County ServicesJohnson County vs. U.S. vs. Large Communities

by percentage of respondents who rated the item 4 or 5 on a 5-point scalewhere 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows)


96%

88%

72%

92%

68%

64%

88%

62%

57%

In my neighborhood during the day

In my neighborhood at night

In community parks

0% 20% 40% 60% 80% 100%


How Safe Residents Feel in Their CommunityJohnson County vs. U.S. vs. Large Communities

by percentage of respondents who rated the item 4 or 5 on a 5-point scalewhere 5 was "very safe" and 1 was "very unsafe" (excluding don't knows)




96%

93%

87%

84%

79%

58%

78%

69%

73%

As a place to live


As a place to work

0% 20% 40% 60% 80% 100%


How Residents Rate Their Community as aPlace to Live, Work, and Raise Children

Johnson County vs. U.S. vs. Large Communitiesby percentage of respondents who rated the item 4 or 5 on a 5-point scale

where 5 was "excellent" and 1 was "poor"




Importance‐Satisfaction A

nalysis

Importance-Satisfaction Analysis Johnson County, Kansas

Overview Today, community leaders have limited resources which need to be targeted to activities that are of the most benefit to their county residents. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to residents; and (2) to target resources toward those services where residents are the least satisfied. The Importance-Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision making criteria for each of the services they are providing. The Importance-Satisfaction rating is based on the concept that counties will maximize overall resident satisfaction by emphasizing improvements in those service categories where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. Methodology The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the County to provide. This sum is then multiplied by 1 minus the percentage of respondents that indicated they were positively satisfied with the County's performance in the related area (the sum of the ratings of 4 and 5 on a 5-point scale excluding �don't knows�). “Don't know” responses are excluded from the calculation to ensure that the satisfaction ratings among service categories are comparable. [IS=Importance x (1-Satisfaction)]. Example of the Calculation. Respondents were asked to identify the major county services they thought should receive the most emphasis over the next two years. Thirty-five percent (35%) ranked the Sheriff’s Office as the most important service for the County to provide.




nalysis

With regard to satisfaction, the Sheriff’s Office was ranked 9th overall with fifty-two percent (52%) rating the Sheriff’s Office as a “4" or a “5" on a 5-point scale excluding “Don't know” responses. The I-S rating for the Sheriff’s Office was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example, 35% was multiplied by 48% (1-0.52). This calculation yielded an I-S rating of 0.1680, which was ranked first out of 19 major service categories. The maximum rating is 1.00 and would be achieved when 100% of the respondents select an activity as one of their top choices for the County to provide and 0% indicate that they are positively satisfied with the delivery of the service. The lowest rating is 0.00 and could be achieved under either one of the following two situations: • if 100% of the respondents were positively satisfied with the delivery of the service • if none (0%) of the respondents selected the service as one of the four most important

services for the County to provide. Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from .10 to .20 identify service areas that should receive increased emphasis. Ratings less than .10 should continue to receive the current level of emphasis. • Definitely Increase Emphasis (IS>=0.20) • Increase Current Emphasis (0.10<=IS<0.20) • Maintain Current Emphasis (IS<0.10) The results for Johnson County are provided on the following page.



Importance-Satisfaction RatingJohnson County, KansasOVERALL

Category of Service

Most Important

%

Most Important

RankSatisfaction

%Satisfaction

Rank

Importance-Satisfaction

Rating2011 I-S

Rating Rank

High Priority (IS .10-.20)Sheriff's Office 35% 3 52% 9 0.1680 1Ambulance/emergency medical services 45% 1 65% 4 0.1575 2Emergency preparedness services 22% 6 43% 15 0.1254 3Human Services provided by County 23% 5 47% 11 0.1219 4Public transit/bus service 14% 12 27% 19 0.1022 5

Medium Priority (IS <.10)County's court system 18% 8 45% 13 0.0990 6County's efforts to protect environment & natural resources 18% 9 49% 10 0.0918 7Maintenance of roads in rural/unicorporated areas 15% 10 45% 14 0.0825 8Effectiveness of communication between County & public 11% 14 39% 17 0.0671 9County's motor vehicle registration system 20% 7 67% 3 0.0660 10County's jail system 10% 15 42% 16 0.0580 11Wastewater services 14% 13 59% 6 0.0574 12County's election system 15% 11 65% 5 0.0525 13County's parks & recreation system 38% 2 87% 1 0.0494 14Management of stormwater runoff/flood control 10% 16 54% 7 0.0460 15County's library system 29% 4 85% 2 0.0435 16Traffic flow in rural/unincorporated areas 6% 18 46% 12 0.0324 17Quality of customer service from County employees 7% 17 54% 8 0.0322 18County's contractor licensing services 1% 19 30% 18 0.0070 19

Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)

Most Important %: The "Most Important" percentage represents the sum of the first, second, third and fourth

most important responses for each item. Respondents were asked to identify

the items they thought were the most important for the County to provide.

Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding 'don't knows.'Respondents ranked their level of satisfaction with the each of the items on a scaleof 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.

© 2011 DirectionFinder by ETC Institute




nalysis

Importance-Satisfaction Matrix Analysis. The Importance-Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. ETC Institute developed an Importance-Satisfaction Matrix to display the perceived importance of major services that were assessed on the survey against the perceived quality of service delivery. The two axes on the matrix represent Satisfaction (vertical) and relative Importance (horizontal). The I-S (Importance-Satisfaction) matrix should be interpreted as follows.

• Continued Emphasis (above average importance and above average satisfaction). This area shows where the County is meeting customer expectations. Items in this area have a significant impact on the customer’s overall level of satisfaction. The County should maintain (or slightly increase) emphasis on items in this area.

• Exceeding Expectations (below average importance and above average

satisfaction). This area shows where the County is performing significantly better than customers expect the County to perform. Items in this area do not significantly affect the overall level of satisfaction that residents have with County services. The County should maintain (or slightly decrease) emphasis on items in this area.

• Opportunities for Improvement (above average importance and below average

satisfaction). This area shows where the County is not performing as well as residents expect the County to perform. This area has a significant impact on customer satisfaction, and the County should DEFINITELY increase emphasis on items in this area.

• Less Important (below average importance and below average satisfaction). This

area shows where the County is not performing well relative to the County’s performance in other areas; however, this area is generally considered to be less important to residents. This area does not significantly affect overall satisfaction with County services because the items are less important to residents. The agency should maintain current levels of emphasis on items in this area.

The matrix showing the results for Johnson County is provided on the following page.



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Opportunities for Improvement

2011 Johnson County ServicesImportance-Satisfaction Assessment Matrix -Overall Satisfaction with County Services-

(points on the graph show deviations from the mean importance and satisfaction ratings given by respondents to the survey)

mean importance

Importance RatingLower Importance Higher Importance

lower importance/higher satisfaction higher importance/higher satisfaction

lower importance/lower satisfaction higher importance/lower satisfaction

Exceeded Expectations

Less Important

Continued Emphasis


County's parks & recreation systemCounty's

library system

County's motor vehicle registration system

Efforts to protect environment & natural resources Sheriff's OfficeCounty's court system

Human Services provided by County

County's election system

County's jail system

Ambulance/emergency medical services

Emergency preparedness services

Public transit/bus service

Roads in rural areasTraffic flow in rural/unincorporated areas

Wastewater services

Management of stormwater runoff

Customer service

Communication between County and the public

Contractor licensing services



Cross-tabulations by District



Q1. Several items that may influence your overall perception of Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q1a. Overall image of Johnson County Very satisfied 32.8% 37.3% 46.8% 42.1% 36.7% 34.2% 38.3% Satisfied 60.2% 56.2% 47.8% 52.0% 58.3% 57.4% 55.3% Neutral 5.5% 6.5% 4.9% 5.0% 4.6% 8.4% 5.8% Dissatisfied 1.5% 0.0% 0.5% 1.0% 0.5% 0.0% 0.6% Q1. Several items that may influence your overall perception of Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q1b. How well County is managing growth Very satisfied 15.8% 14.4% 21.9% 18.7% 13.3% 15.5% 16.6% Satisfied 52.7% 58.5% 53.1% 57.6% 64.5% 57.0% 57.3% Neutral 21.7% 21.5% 15.8% 17.7% 17.5% 22.3% 19.4% Dissatisfied 9.2% 5.6% 6.1% 5.1% 4.7% 5.2% 5.9% Very dissatisfied 0.5% 0.0% 3.1% 1.0% 0.0% 0.0% 0.8%



Q1. Several items that may influence your overall perception of Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q1c. Quality of life in Johnson County Very satisfied 40.5% 41.1% 55.7% 49.8% 35.5% 39.9% 43.6% Satisfied 53.0% 52.5% 40.4% 43.3% 60.8% 49.3% 50.0% Neutral 5.5% 5.9% 3.4% 5.0% 1.8% 9.9% 5.2% Dissatisfied 1.0% 0.5% 0.5% 1.5% 1.8% 0.5% 1.0% Very dissatisfied 0.0% 0.0% 0.0% 0.5% 0.0% 0.5% 0.2% Q1. Several items that may influence your overall perception of Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q1d. Quality of public safety in Johnson County Very satisfied 31.7% 31.3% 46.8% 38.9% 32.1% 33.3% 35.6% Satisfied 57.8% 56.7% 46.3% 51.0% 56.9% 53.4% 53.7% Neutral 8.0% 9.0% 4.5% 6.6% 9.6% 10.8% 8.1% Dissatisfied 2.5% 3.0% 2.0% 2.5% 1.4% 2.5% 2.3% Very dissatisfied 0.0% 0.0% 0.5% 1.0% 0.0% 0.0% 0.2%



Q1. Several items that may influence your overall perception of Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q1e. Value you receive for your County taxes Very satisfied 17.6% 11.5% 18.8% 20.3% 14.6% 7.5% 15.0% Satisfied 45.1% 43.8% 49.5% 49.5% 54.1% 44.7% 47.8% Neutral 28.5% 35.9% 24.5% 21.9% 26.3% 29.1% 27.7% Dissatisfied 5.2% 7.3% 5.7% 7.3% 3.9% 16.6% 7.7% Very dissatisfied 3.6% 1.6% 1.6% 1.0% 1.0% 2.0% 1.8% Q1. Several items that may influence your overall perception of Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q1f. Ease of travel in Johnson County Very satisfied 16.7% 15.8% 21.7% 21.5% 17.1% 14.8% 17.9% Satisfied 50.5% 54.5% 51.7% 46.0% 50.2% 49.8% 50.4% Neutral 18.7% 22.8% 21.2% 26.0% 25.8% 24.6% 23.2% Dissatisfied 10.6% 5.9% 4.4% 5.5% 6.5% 8.4% 6.9% Very dissatisfied 3.5% 1.0% 1.0% 1.0% 0.5% 2.5% 1.6%



Q1. Several items that may influence your overall perception of Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q1g. Availability of arts & cultural amenities Very satisfied 15.3% 10.3% 19.7% 20.6% 13.8% 10.0% 15.0% Satisfied 41.8% 48.2% 41.5% 46.7% 46.8% 41.6% 44.5% Neutral 31.6% 30.8% 29.5% 28.6% 32.0% 37.9% 31.7% Dissatisfied 10.7% 10.8% 8.3% 4.0% 6.4% 8.9% 8.2% Very dissatisfied 0.5% 0.0% 1.0% 0.0% 1.0% 1.6% 0.7% Q1. Several items that may influence your overall perception of Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q1h. Overall quality of services provided by Johnson County Very satisfied 18.7% 17.4% 25.7% 29.4% 21.1% 18.3% 21.8% Satisfied 63.1% 63.7% 60.9% 57.2% 71.4% 62.4% 63.2% Neutral 15.7% 15.9% 10.9% 11.9% 6.1% 18.8% 13.1% Dissatisfied 2.5% 2.5% 2.0% 1.0% 1.4% 0.5% 1.6% Very dissatisfied 0.0% 0.5% 0.5% 0.5% 0.0% 0.0% 0.2%



Q2. Please rate Johnson County on a scale of 1 to 5 where 5 means "excellent" and 1 means "poor" with regard to each of the following: (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q2a. As a place to live Excellent 59.2% 56.4% 69.5% 62.4% 57.5% 49.3% 59.0% Good 35.8% 39.6% 27.6% 35.1% 39.7% 44.9% 37.2% Neutral 1.5% 3.0% 2.0% 1.0% 0.9% 3.9% 2.0% Average 3.0% 1.0% 1.0% 1.0% 0.9% 1.5% 1.4% Poor 0.5% 0.0% 0.0% 0.5% 0.9% 0.5% 0.4% Q2. Please rate Johnson County on a scale of 1 to 5 where 5 means "excellent" and 1 means "poor" with regard to each of the following: (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q2b. As a place to raise children Excellent 60.9% 55.8% 65.2% 64.0% 58.1% 50.7% 59.1% Good 31.3% 36.0% 30.8% 31.2% 36.3% 39.8% 34.3% Neutral 4.7% 5.6% 2.5% 3.2% 2.8% 7.5% 4.4% Average 2.6% 2.0% 1.5% 1.6% 1.9% 2.0% 1.9% Poor 0.5% 0.5% 0.0% 0.0% 0.9% 0.0% 0.3%



Q2. Please rate Johnson County on a scale of 1 to 5 where 5 means "excellent" and 1 means "poor" with regard to each of the following: (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q2c. As a place to work Excellent 43.7% 47.1% 51.1% 52.1% 44.2% 37.4% 45.8% Good 40.8% 41.8% 36.1% 36.7% 43.1% 47.5% 41.1% Neutral 9.2% 7.4% 8.9% 8.5% 9.1% 11.1% 9.1% Average 4.0% 2.6% 3.9% 2.7% 2.0% 3.0% 3.0% Poor 2.3% 1.1% 0.0% 0.0% 1.5% 1.0% 1.0%



Q3. Using a scale of 1 to 5 where 5 means "very safe" and 1 means "very unsafe", please indicate how safe you feel from crime and violence in the following areas. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q3a. In your neighborhood during the day Very safe 54.7% 60.7% 66.3% 57.7% 55.3% 60.5% 59.2% Safe 40.3% 35.8% 29.7% 38.8% 42.9% 36.6% 37.4% Neutral 5.0% 2.0% 3.5% 2.5% 0.9% 2.4% 2.7% Unsafe 0.0% 1.0% 0.0% 0.5% 0.5% 0.5% 0.4% Very unsafe 0.0% 0.5% 0.5% 0.5% 0.5% 0.0% 0.3% Q3. Using a scale of 1 to 5 where 5 means "very safe" and 1 means "very unsafe", please indicate how safe you feel from crime and violence in the following areas. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q3b. In your neighborhood at night Very safe 36.7% 42.1% 49.3% 32.8% 33.0% 41.3% 39.1% Safe 50.3% 45.5% 43.3% 53.7% 55.0% 47.1% 49.2% Neutral 11.1% 9.9% 6.4% 10.9% 8.7% 8.7% 9.3% Unsafe 2.0% 2.0% 0.5% 1.5% 2.8% 2.9% 2.0% Very unsafe 0.0% 0.5% 0.5% 1.0% 0.5% 0.0% 0.4%



Q3. Using a scale of 1 to 5 where 5 means "very safe" and 1 means "very unsafe", please indicate how safe you feel from crime and violence in the following areas. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q3c. In Johnson County parks Very safe 15.0% 16.8% 20.2% 21.0% 12.6% 17.4% 17.1% Safe 52.2% 56.3% 58.5% 46.2% 59.8% 56.0% 54.9% Neutral 30.0% 22.1% 19.7% 28.5% 25.1% 21.7% 24.5% Unsafe 2.2% 4.7% 1.1% 4.3% 1.5% 4.3% 3.0% Very unsafe 0.6% 0.0% 0.5% 0.0% 1.0% 0.5% 0.4% Q3. Using a scale of 1 to 5 where 5 means "very safe" and 1 means "very unsafe", please indicate how safe you feel from crime and violence in the following areas. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q3d. Overall feeling of safety in Johnson County Very safe 24.6% 25.2% 33.0% 22.8% 26.1% 24.3% 26.0% Safe 62.8% 63.9% 59.1% 68.3% 62.8% 64.6% 63.6% Neutral 12.6% 9.9% 6.4% 8.4% 9.6% 10.2% 9.5% Unsafe 0.0% 1.0% 1.0% 0.0% 0.9% 1.0% 0.7% Very unsafe 0.0% 0.0% 0.5% 0.5% 0.5% 0.0% 0.2%



Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4a. Arts, cultural amenities, & entertainment options Very important 24.1% 15.9% 20.9% 24.5% 16.7% 16.7% 19.8% Important 42.6% 50.2% 46.8% 42.0% 44.2% 43.4% 44.9% Somewhat important 24.1% 26.4% 24.4% 26.5% 28.4% 28.3% 26.4% Less important 7.7% 5.5% 6.0% 7.0% 8.4% 7.6% 7.0% Not important at all 1.5% 2.0% 2.0% 0.0% 2.3% 4.0% 2.0% Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4b. Availability of a range of housing options Very important 19.3% 22.4% 27.8% 29.6% 20.7% 17.3% 22.8% Important 43.7% 42.8% 37.4% 37.2% 41.9% 47.5% 41.8% Somewhat important 20.3% 22.4% 20.7% 26.1% 19.8% 19.8% 21.5% Less important 15.2% 10.0% 12.1% 5.5% 13.4% 10.4% 11.1% Not important at all 1.5% 2.5% 2.0% 1.5% 4.1% 5.0% 2.8%



Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4c. Availability of quality jobs Very important 47.5% 65.8% 56.6% 61.2% 60.4% 63.2% 59.2% Important 38.4% 29.6% 29.1% 29.6% 32.1% 27.9% 31.1% Somewhat important 9.1% 3.5% 10.2% 6.1% 4.7% 6.5% 6.7% Less important 4.0% 0.0% 2.0% 3.1% 1.4% 2.0% 2.1% Not important at all 1.0% 1.0% 2.0% 0.0% 1.4% 0.5% 1.0% Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4d. Court services Very important 23.0% 16.0% 22.9% 23.6% 16.5% 23.4% 20.8% Important 39.6% 52.1% 31.9% 38.7% 39.8% 39.4% 40.3% Somewhat important 24.1% 21.1% 31.4% 28.8% 33.0% 23.9% 27.1% Less important 12.3% 8.2% 8.5% 7.3% 8.7% 11.2% 9.4% Not important at all 1.1% 2.6% 5.3% 1.6% 1.9% 2.1% 2.4%



Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4e. Environment Very important 53.8% 52.7% 57.1% 57.3% 52.5% 52.0% 54.2% Important 36.2% 38.8% 29.6% 34.7% 39.2% 35.8% 35.7% Somewhat important 7.5% 6.0% 9.9% 6.0% 5.5% 10.8% 7.6% Less important 1.5% 2.0% 3.0% 1.5% 1.4% 1.5% 1.8% Not important at all 1.0% 0.5% 0.5% 0.5% 1.4% 0.0% 0.7% Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4f. Hospitals, health care, & human services Very important 52.8% 54.7% 62.2% 62.7% 52.8% 61.0% 57.6% Important 40.7% 37.8% 27.9% 29.4% 32.6% 25.9% 32.3% Somewhat important 6.0% 7.0% 9.5% 6.5% 11.0% 10.7% 8.5% Less important 0.5% 0.0% 0.5% 1.0% 2.8% 2.4% 1.2% Not important at all 0.0% 0.5% 0.0% 0.5% 0.9% 0.0% 0.3%



Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4g. Infrastructure Very important 53.5% 55.9% 57.4% 57.3% 56.0% 49.3% 54.9% Important 41.9% 41.1% 34.2% 38.7% 40.8% 41.0% 39.6% Somewhat important 3.5% 2.0% 7.4% 3.0% 2.8% 7.8% 4.4% Less important 1.0% 0.0% 0.5% 1.0% 0.0% 2.0% 0.7% Not important at all 0.0% 1.0% 0.5% 0.0% 0.5% 0.0% 0.3% Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4h. Library services Very important 29.1% 25.4% 33.2% 32.8% 30.0% 27.2% 29.6% Important 46.7% 43.3% 41.6% 43.4% 41.9% 37.1% 42.3% Somewhat important 18.1% 24.4% 19.3% 18.7% 20.7% 25.2% 21.1% Less important 5.5% 6.0% 5.0% 4.5% 5.1% 7.9% 5.7% Not important at all 0.5% 1.0% 1.0% 0.5% 2.3% 2.5% 1.3%



Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4i. Parks, trails, & recreational amenities Very important 38.9% 36.6% 38.8% 41.5% 34.7% 32.2% 37.1% Important 42.4% 50.5% 43.8% 42.0% 48.6% 43.1% 45.1% Somewhat important 13.6% 9.4% 13.9% 15.5% 12.0% 18.8% 13.9% Less important 5.1% 3.0% 3.0% 0.5% 3.2% 3.5% 3.0% Not important at all 0.0% 0.5% 0.5% 0.5% 1.4% 2.5% 0.9% Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4j. Planning for growth; protecting natural resources & open space Very important 47.7% 47.0% 45.7% 55.8% 40.8% 42.1% 46.4% Important 36.9% 38.0% 40.2% 31.7% 43.6% 33.2% 37.3% Somewhat important 11.3% 15.0% 9.0% 9.5% 11.9% 19.8% 12.8% Less important 3.6% 0.0% 4.5% 2.5% 2.8% 4.5% 3.0% Not important at all 0.5% 0.0% 0.5% 0.5% 0.9% 0.5% 0.5%



Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4k. Public education Very important 70.7% 67.8% 66.0% 67.2% 68.1% 67.7% 67.9% Important 24.2% 21.8% 23.0% 23.4% 22.7% 21.4% 22.7% Somewhat important 1.5% 6.4% 8.5% 8.0% 5.6% 7.0% 6.2% Less important 2.0% 3.5% 0.5% 0.5% 2.8% 2.5% 2.0% Not important at all 1.5% 0.5% 2.0% 1.0% 0.9% 1.5% 1.2% Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4l. Public safety Very important 66.8% 68.8% 66.2% 71.9% 67.9% 68.1% 68.3% Important 26.6% 27.2% 29.4% 25.6% 28.0% 22.5% 26.6% Somewhat important 5.5% 2.0% 2.5% 1.5% 3.7% 8.8% 4.0% Less important 1.0% 1.0% 2.0% 1.0% 0.0% 0.5% 0.9% Not important at all 0.0% 1.0% 0.0% 0.0% 0.5% 0.0% 0.2%



Q4. Using a scale of 1 to 5, where "5" means "Very Important" and "1" means "Not Important at All", please indicate how important the following items are to your perception of overall quality of life in Johnson County. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q4m. Public transportation services Very important 24.2% 15.3% 19.6% 24.4% 19.8% 20.1% 20.5% Important 36.1% 27.2% 22.2% 35.5% 35.9% 28.6% 31.0% Somewhat important 25.3% 31.7% 34.5% 24.9% 26.7% 31.2% 29.0% Less important 10.8% 20.3% 13.4% 11.2% 10.6% 14.6% 13.5% Not important at all 3.6% 5.4% 10.3% 4.1% 6.9% 5.5% 6.0%



Q5. Which FIVE of the items listed above do you think should be the County's top strategic priorities over the next 10 to 20 years to preserve and/or enhance the overall quality of life in Johnson County? (sum of top 5) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q5. Top choice Arts/culture amenities/ entertainment options

11.9% 15.7% 14.8% 17.3%

18.2% 13.5% 15.3%


15.9% 14.2% 14.3% 21.8%

23.2% 15.5% 17.5%

Availability of quality jobs 51.7% 67.6% 55.2% 57.4% 65.0% 55.6% 58.9% Court services 3.5% 3.9% 2.5% 8.9% 4.1% 4.8% 4.6% Environment 47.3% 36.8% 38.9% 45.5% 38.2% 37.7% 40.7% Hospitals/health care/human services

43.8% 47.5% 45.3% 49.5%

46.8% 44.4% 46.2%

Infrastructure 54.7% 59.3% 54.7% 56.9% 53.2% 51.7% 55.1% Library services 13.4% 9.8% 13.3% 11.4% 11.8% 5.8% 10.9%



Q5. Which FIVE of the items listed above do you think should be the County's top strategic priorities over the next 10 to 20 years to preserve and/or enhance the overall quality of life in Johnson County? (sum of top 5) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q5. Top choice (Cont.) Parks/trails/recreational amenities

20.9% 31.9% 22.2% 19.8%

21.4% 25.1% 23.5%

Planning for growth/protecting natural resources & open space

38.3% 34.8% 38.9% 37.1%

34.1% 37.2% 36.7%

Public education 75.6% 76.5% 70.4% 69.8% 69.5% 64.7% 71.1% Public safety 69.7% 65.7% 66.5% 69.8% 70.5% 68.6% 68.5% Public transportation services 24.9% 12.7% 17.2% 18.8% 19.5% 20.3% 18.9% None chosen 4.5% 2.0% 0.5% 1.0% 3.2% 4.8% 2.7%



Q6. Which FIVE of the items listed above would you be most willing to pay more for to avoid reductions in service or decreased quality? (sum of top 5) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q6. Top choice Arts/culture amenities/ entertainment options

10.0% 9.3% 11.3% 16.3%

11.8% 10.1% 11.5%


3.0% 6.9% 4.9% 7.4%

4.5% 6.8% 5.6%


24.9% 25.0% 28.1% 25.7%

30.9% 22.7% 26.3%




Q6. Which FIVE of the items listed above would you be most willing to pay more for to avoid reductions in service or decreased quality? (sum of top 5) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q6. Top choice (Cont.) Parks/trails/recreational amenities

22.4% 20.6% 12.3% 22.8%

19.1% 15.0% 18.7%


20.4% 10.3% 15.3% 18.3%

16.4% 15.9% 16.1%




Q7. Which FIVE of the items listed above would you be most willing to pay more for to expand or improve quality? (sum of top 5) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q7. Top choice Arts/culture amenities/ entertainment options

11.9% 9.3% 12.3% 13.9%

12.3% 8.7% 11.4%


2.0% 4.4% 2.5% 4.5%

2.3% 5.8% 3.6%


18.9% 19.6% 19.7% 21.3%

19.5% 16.4% 19.2%




Q7. Which FIVE of the items listed above would you be most willing to pay more for to expand or improve quality? (sum of top 5) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q7. Top choice (Cont.) Parks/trails/recreational amenities

21.9% 19.6% 14.8% 16.8%

17.7% 12.1% 17.1%


13.4% 10.8% 12.8% 17.8%

15.0% 15.0% 14.1%




Q8. Do you think it is important for Johnson County to support sustainability programs that help reduce pollution, conserve energy, and protect water resources? N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q8. Is it important for County to support sustainability programs Yes 85.1% 86.2% 84.7% 86.1% 85.8% 81.0% 84.4% No 11.9% 10.8% 14.8% 10.4% 10.6% 16.6% 12.4% Don't know 3.0% 3.0% 0.5% 3.5% 3.7% 2.4% 3.2% Q9. Are you familiar with any of the County's sustainability programs, which are designed to promote water, energy and natural resource conservation? N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q9. Are you familiar with any of County's sustainability programs Yes 30.3% 33.8% 29.1% 40.1% 27.3% 32.4% 32.1% No 69.7% 66.2% 70.9% 59.9% 72.7% 67.6% 67.9%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10a. Johnson County Airport Commission Very familiar 5.0% 4.0% 8.4% 4.0% 3.7% 10.3% 5.9% Somewhat familiar

29.6% 33.7% 34.2% 32.0% 33.2% 31.4% 32.4%

Not familiar 65.3% 62.4% 57.4% 64.0% 63.1% 58.3% 61.8% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10b. Johnson County Department of Corrections Very familiar 5.0% 4.5% 7.9% 8.0% 5.1% 15.2% 7.6% Somewhat familiar

39.7% 43.6% 36.1% 43.5% 40.1% 35.8% 39.8%

Not familiar 55.3% 52.0% 55.9% 48.5% 54.8% 49.0% 52.6%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10c. Johnson County Developmental Supports Very familiar 7.0% 4.5% 6.4% 5.0% 3.2% 5.4% 5.2% Somewhat familiar

18.6% 20.3% 17.8% 19.0% 17.5% 17.2% 18.4%

Not familiar 74.4% 75.2% 75.7% 76.0% 79.3% 77.5% 76.4% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10d. Johnson County District Courts Very familiar 10.1% 8.9% 13.9% 11.5% 17.1% 14.7% 12.7% Somewhat familiar

51.8% 58.4% 46.0% 54.0% 42.4% 41.7% 48.9%

Not familiar 38.2% 32.7% 40.1% 34.5% 40.6% 43.6% 38.3%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10e. Johnson County District Attorney's Office Very familiar 10.6% 10.4% 11.9% 9.5% 8.8% 15.2% 11.0% Somewhat familiar

45.7% 46.5% 42.6% 37.0% 44.7% 33.8% 41.7%

Not familiar 43.7% 43.1% 45.5% 53.5% 46.5% 51.0% 47.2% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10f. Johnson County Election Office Very familiar 16.6% 21.3% 23.3% 22.0% 23.5% 23.0% 21.7% Somewhat familiar

53.3% 56.9% 43.6% 51.0% 53.9% 45.6% 50.7%

Not familiar 30.2% 21.8% 33.2% 27.0% 22.6% 31.4% 27.6%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10g. Johnson County Emergency Medical/Ambulance Service Very familiar 21.6% 17.8% 22.3% 18.5% 19.8% 27.5% 21.2% Somewhat familiar

46.7% 57.4% 40.6% 54.5% 52.1% 46.1% 49.6%

Not familiar 31.7% 24.8% 37.1% 27.0% 28.1% 26.5% 29.2% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10h. Johnson County Human Services & Aging Very familiar 8.5% 7.4% 8.9% 7.5% 7.4% 10.3% 8.3% Somewhat familiar

38.7% 27.2% 33.7% 34.5% 29.5% 34.3% 32.9%

Not familiar 52.8% 65.3% 57.4% 58.0% 63.1% 55.4% 58.7%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10i. Johnson County K-State Extension & Research Very familiar 16.1% 12.9% 15.3% 11.5% 11.5% 15.2% 13.7% Somewhat familiar

33.2% 38.1% 37.1% 33.0% 32.3% 28.9% 33.7%

Not familiar 50.8% 49.0% 47.5% 55.5% 56.2% 55.9% 52.5% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10j. Johnson County Library System Very familiar 50.8% 55.0% 54.0% 55.0% 47.7% 46.6% 51.4% Somewhat familiar

36.7% 35.1% 35.6% 34.0% 40.7% 39.7% 37.0%

Not familiar 12.6% 9.9% 10.4% 11.0% 11.6% 13.7% 11.5%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10k. Johnson County Wastewater Very familiar 25.6% 31.2% 34.7% 26.0% 20.7% 24.5% 27.0% Somewhat familiar

48.7% 50.0% 40.1% 52.5% 45.2% 36.8% 45.5%

Not familiar 25.6% 18.8% 25.2% 21.5% 34.1% 38.7% 27.5% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10l. Johnson County Park & Recreation District Very familiar 41.7% 47.0% 44.1% 37.5% 30.0% 32.8% 38.7% Somewhat familiar

40.7% 39.6% 34.2% 43.5% 54.4% 49.5% 43.8%

Not familiar 17.6% 13.4% 21.8% 19.0% 15.7% 17.6% 17.5%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10m. Johnson County Public Health Department Very familiar 15.6% 10.4% 16.8% 16.5% 10.6% 16.7% 14.4% Somewhat familiar

37.7% 45.0% 32.7% 40.0% 31.3% 43.1% 38.2%

Not familiar 46.7% 44.6% 50.5% 43.5% 58.1% 40.2% 47.4% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10n. Johnson County Mental Health Center Very familiar 15.1% 13.9% 16.8% 14.0% 7.8% 20.2% 14.6% Somewhat familiar

27.6% 31.7% 30.7% 26.0% 30.4% 26.1% 28.8%

Not familiar 57.3% 54.5% 52.5% 60.0% 61.8% 53.7% 56.7%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10o. Johnson County Motor Vehicle Division Very familiar 47.7% 46.0% 48.0% 49.0% 45.2% 44.6% 46.7% Somewhat familiar

40.7% 45.0% 35.6% 38.0% 42.4% 44.1% 41.0%

Not familiar 11.6% 8.9% 16.3% 13.0% 12.4% 11.3% 12.3% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10p. Johnson County Museums Very familiar 14.6% 15.8% 20.3% 13.5% 10.1% 13.2% 14.5% Somewhat familiar

39.7% 53.5% 37.1% 41.0% 38.2% 39.2% 41.4%

Not familiar 45.7% 30.7% 42.6% 45.5% 51.6% 47.5% 44.0%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10q. Johnson County Planning & Development Very familiar 7.5% 1.5% 10.9% 5.0% 5.1% 8.8% 6.5% Somewhat familiar

33.2% 33.2% 29.7% 31.0% 28.6% 27.5% 30.5%

Not familiar 59.3% 65.3% 59.4% 64.0% 66.4% 63.7% 63.1% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10r. Johnson County Public Works Very familiar 10.1% 10.4% 12.4% 9.5% 5.5% 12.7% 10.0% Somewhat familiar

45.2% 41.1% 34.7% 40.0% 40.6% 40.7% 40.4%

Not familiar 44.7% 48.5% 53.0% 50.5% 53.9% 46.6% 49.6%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10s. Johnson County Records & Tax Administration Very familiar 8.5% 6.4% 14.9% 8.5% 5.5% 12.3% 9.3% Somewhat familiar

42.7% 41.6% 36.1% 39.5% 41.9% 38.7% 40.1%

Not familiar 48.7% 52.0% 49.0% 52.0% 52.5% 49.0% 50.6% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10t. Johnson County Sheriff's Office Very familiar 11.1% 8.4% 13.4% 10.5% 7.8% 21.1% 12.0% Somewhat familiar

42.2% 43.1% 38.1% 38.5% 44.2% 33.3% 40.0%

Not familiar 46.7% 48.5% 48.5% 51.0% 47.9% 45.6% 48.0%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10u. Johnson County Transit Very familiar 12.1% 9.4% 14.9% 12.0% 7.4% 12.3% 11.3% Somewhat familiar

38.2% 41.1% 35.1% 44.5% 42.9% 37.7% 40.0%

Not familiar 49.7% 49.5% 50.0% 43.5% 49.8% 50.0% 48.8% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10v. Johnson County Treasurer's Office Very familiar 12.1% 11.9% 18.3% 17.0% 12.0% 11.8% 13.8% Somewhat familiar

48.7% 45.0% 35.1% 46.5% 42.9% 39.7% 43.0%

Not familiar 39.2% 43.1% 46.5% 36.5% 45.2% 48.5% 43.2%



Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10w. Johnson County Environmental Department Very familiar 6.0% 3.5% 7.9% 4.5% 1.8% 6.9% 5.1% Somewhat familiar

26.1% 21.8% 25.7% 28.0% 22.1% 23.0% 24.4%

Not familiar 67.8% 74.8% 66.3% 67.5% 76.0% 70.1% 70.5% Q10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are "very familiar", "somewhat familiar," or "not familiar" with the services provided by each organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10x. Johnson County Automated Information Mapping System Very familiar 8.0% 4.0% 4.5% 5.0% 2.8% 6.4% 5.1% Somewhat familiar

11.6% 11.9% 14.4% 15.5% 13.8% 13.7% 13.5%

Not familiar 80.4% 84.2% 81.2% 79.5% 83.4% 79.9% 81.5%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10a. Johnson County Airport Commission Yes 15.2% 10.4% 15.8% 12.6% 10.6% 6.9% 11.9% No 84.8% 89.6% 84.2% 87.4% 89.4% 93.1% 88.1% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10b. Johnson County Department of Corrections Yes 10.7% 14.4% 13.9% 16.6% 14.4% 11.3% 13.5% No 89.3% 85.6% 86.1% 83.4% 85.6% 88.7% 86.5%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10c. Johnson County Developmental Supports Yes 9.7% 9.0% 6.9% 10.6% 5.1% 7.9% 8.1% No 90.3% 91.0% 93.1% 89.4% 94.9% 92.1% 91.9% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10d. Johnson County District Courts Yes 27.8% 33.7% 28.7% 37.2% 24.1% 28.6% 29.9% No 72.2% 66.3% 71.3% 62.8% 75.9% 71.4% 70.1%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10e. Johnson County District Attorney's Office Yes 16.8% 15.9% 18.3% 18.6% 14.4% 17.7% 16.9% No 83.2% 84.1% 81.7% 81.4% 85.6% 82.3% 83.1% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10f. Johnson County Election Office Yes 46.4% 52.7% 51.5% 57.8% 60.2% 51.5% 53.5% No 53.6% 47.3% 48.5% 42.2% 39.8% 48.5% 46.5%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10g. Johnson County Emergency Medical/Ambulance Service Yes 31.0% 33.7% 25.2% 37.2% 31.9% 41.9% 33.5% No 69.0% 66.3% 74.8% 62.8% 68.1% 58.1% 66.5% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10h. Johnson County Human Services & Aging Yes 17.9% 11.9% 12.9% 17.6% 13.9% 22.2% 16.0% No 82.1% 88.1% 87.1% 82.4% 86.1% 77.8% 84.0%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10i. Johnson County K-State Extension & Research Yes 30.5% 26.9% 27.7% 27.1% 25.0% 27.6% 27.4% No 69.5% 73.1% 72.3% 72.9% 75.0% 72.4% 72.6% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10j. Johnson County Library System Yes 75.8% 83.2% 76.7% 79.4% 76.3% 74.9% 77.7% No 24.2% 16.8% 23.3% 20.6% 23.7% 25.1% 22.3%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10k. Johnson County Wastewater Yes 68.9% 74.8% 64.9% 63.8% 57.9% 50.7% 63.4% No 31.1% 25.2% 35.1% 36.2% 42.1% 49.3% 36.6% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10l. Johnson County Park & Recreation District Yes 71.3% 76.6% 63.4% 67.3% 73.6% 71.9% 70.7% No 28.7% 23.4% 36.6% 32.7% 26.4% 28.1% 29.3%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10m. Johnson County Public Health Department Yes 26.0% 21.9% 22.4% 30.0% 23.1% 29.9% 25.5% No 74.0% 78.1% 77.6% 70.0% 76.9% 70.1% 74.5% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10n. Johnson County Mental Health Center Yes 24.1% 18.4% 23.3% 15.2% 18.1% 26.1% 20.8% No 75.9% 81.6% 76.7% 84.8% 81.9% 73.9% 79.2%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10o. Johnson County Motor Vehicle Division Yes 81.4% 80.2% 73.8% 82.3% 82.3% 78.2% 79.7% No 18.6% 19.8% 26.2% 17.7% 17.7% 21.8% 20.3% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10p. Johnson County Museums Yes 35.2% 49.0% 41.1% 39.9% 35.6% 35.5% 39.4% No 64.8% 51.0% 58.9% 60.1% 64.4% 64.5% 60.6%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10q. Johnson County Planning & Development Yes 12.7% 9.4% 16.3% 13.6% 15.8% 16.4% 14.1% No 87.3% 90.6% 83.7% 86.4% 84.2% 83.6% 85.9% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10r. Johnson County Public Works Yes 25.6% 32.2% 31.2% 25.1% 32.1% 34.7% 30.2% No 74.4% 67.8% 68.8% 74.9% 67.9% 65.3% 69.8%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10s. Johnson County Records & Tax Administration Yes 28.6% 27.7% 28.7% 30.2% 30.2% 28.5% 29.0% No 71.4% 72.3% 71.3% 69.8% 69.8% 71.5% 71.0% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10t. Johnson County Sheriff's Office Yes 14.4% 14.4% 18.3% 15.1% 17.6% 19.8% 16.6% No 85.6% 85.6% 81.7% 84.9% 82.4% 80.2% 83.4%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10u. Johnson County Transit Yes 14.2% 14.9% 13.4% 18.1% 17.1% 15.8% 15.6% No 85.8% 85.1% 86.6% 81.9% 82.9% 84.2% 84.4% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10v. Johnson County Treasurer's Office Yes 40.0% 41.8% 32.7% 51.5% 44.9% 35.6% 41.1% No 60.0% 58.2% 67.3% 48.5% 55.1% 64.4% 58.9%



Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10w. Johnson County Environmental Department Yes 11.7% 10.9% 14.4% 16.1% 16.2% 11.9% 13.6% No 88.3% 89.1% 85.6% 83.9% 83.8% 88.1% 86.4% Q10. Also, please indicate if you or other members of your household have used services provided by the organization. N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q10x. Johnson County Automated Information Mapping System Yes 13.2% 9.4% 9.9% 14.1% 10.2% 13.3% 11.6% No 86.8% 90.6% 90.1% 85.9% 89.8% 86.7% 88.4%



Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11a. County's parks & recreation system Very satisfied 34.0% 41.9% 36.1% 34.0% 24.2% 26.8% 32.7% Satisfied 51.8% 49.0% 52.4% 50.0% 62.6% 56.7% 53.9% Neutral 13.1% 5.6% 10.5% 13.9% 12.3% 13.9% 11.5% Dissatisfied 0.5% 2.5% 0.0% 2.1% 0.9% 2.1% 1.4% Very dissatisfied 0.5% 1.0% 1.0% 0.0% 0.0% 0.5% 0.5% Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11b. County's library system Very satisfied 43.4% 42.8% 44.7% 45.6% 33.7% 28.6% 39.8% Satisfied 44.4% 38.1% 45.3% 43.6% 48.8% 52.4% 45.4% Neutral 11.1% 18.0% 10.0% 10.3% 15.1% 16.8% 13.6% Dissatisfied 1.1% 1.0% 0.0% 0.5% 2.4% 1.6% 1.1% Very dissatisfied 0.0% 0.0% 0.0% 0.0% 0.0% 0.5% 0.1%



Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11c. County's motor vehicle registration system Very satisfied 23.0% 16.9% 22.6% 21.0% 17.2% 18.1% 19.8% Satisfied 49.5% 49.8% 38.7% 50.8% 48.4% 43.7% 46.8% Neutral 20.4% 23.4% 26.6% 21.5% 25.1% 24.1% 23.6% Dissatisfied 4.6% 7.0% 9.5% 4.1% 8.4% 11.1% 7.5% Very dissatisfied 2.6% 3.0% 2.5% 2.6% 0.9% 3.0% 2.4% Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11d. County's efforts to protect environment & natural resources Very satisfied 6.2% 7.1% 11.5% 11.3% 8.5% 11.9% 9.5% Satisfied 38.6% 41.9% 33.8% 35.8% 47.9% 34.4% 38.8% Neutral 51.7% 46.5% 49.0% 49.1% 39.4% 47.5% 47.1% Dissatisfied 2.1% 3.9% 5.7% 2.5% 3.0% 5.0% 3.7% Very dissatisfied 1.4% 0.6% 0.0% 1.3% 1.2% 1.3% 1.0%



Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11e. Sheriff's Office Very satisfied 10.3% 9.5% 18.8% 8.3% 9.1% 24.3% 13.4% Satisfied 31.0% 35.4% 35.3% 33.8% 51.3% 37.8% 37.8% Neutral 57.1% 54.4% 40.6% 54.1% 38.3% 35.8% 46.4% Dissatisfied 1.6% 0.7% 2.3% 2.3% 0.6% 0.7% 1.3% Very dissatisfied 0.0% 0.0% 3.0% 1.5% 0.6% 1.4% 1.1% Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11f. County's court system Very satisfied 7.4% 6.7% 16.5% 9.0% 7.2% 15.0% 10.2% Satisfied 34.1% 38.0% 28.6% 29.2% 46.1% 35.4% 35.4% Neutral 54.1% 53.3% 47.4% 56.9% 45.4% 46.3% 50.5% Dissatisfied 3.0% 2.0% 3.8% 4.2% 1.3% 2.7% 2.8% Very dissatisfied 1.5% 0.0% 3.8% 0.7% 0.0% 0.7% 1.0%



Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11g. Human Services provided by County Very satisfied 9.1% 4.6% 12.7% 7.5% 8.0% 17.4% 9.9% Satisfied 37.2% 33.8% 34.7% 36.8% 44.8% 32.6% 36.6% Neutral 52.9% 54.6% 48.3% 54.9% 44.8% 46.4% 50.3% Dissatisfied 0.8% 6.9% 2.5% 0.0% 2.4% 2.9% 2.6% Very dissatisfied 0.0% 0.0% 1.7% 0.8% 0.0% 0.7% 0.5% Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11h. County's election system Very satisfied 17.5% 14.4% 21.7% 16.6% 18.8% 17.6% 17.7% Satisfied 50.3% 48.6% 40.4% 45.0% 48.9% 50.0% 47.3% Neutral 30.4% 34.3% 32.3% 36.7% 29.6% 30.0% 32.2% Dissatisfied 1.8% 1.7% 5.0% 1.8% 2.2% 2.4% 2.4% Very dissatisfied 0.0% 1.1% 0.6% 0.0% 0.5% 0.0% 0.4%



Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11i. County's jail system Very satisfied 10.3% 6.5% 14.6% 9.6% 7.9% 16.5% 10.8% Satisfied 30.8% 21.5% 29.1% 30.4% 36.8% 37.6% 31.1% Neutral 55.1% 65.4% 48.5% 56.5% 50.9% 41.3% 53.0% Dissatisfied 2.8% 6.5% 3.9% 1.7% 4.4% 2.8% 3.7% Very dissatisfied 0.9% 0.0% 3.9% 1.7% 0.0% 1.8% 1.4% Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11j. Ambulance/emergency medical services Very satisfied 26.1% 18.1% 18.9% 22.9% 16.8% 26.6% 21.6% Satisfied 39.4% 39.6% 48.8% 40.7% 48.3% 45.5% 43.7% Neutral 33.8% 41.0% 28.3% 34.3% 32.2% 27.3% 32.8% Dissatisfied 0.7% 0.7% 3.9% 0.7% 1.3% 0.6% 1.3% Very dissatisfied 0.0% 0.7% 0.0% 1.4% 1.3% 0.0% 0.6%



Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11k. Emergency preparedness services Very satisfied 5.3% 6.3% 14.2% 8.5% 9.2% 19.1% 10.4% Satisfied 31.6% 33.0% 31.1% 28.8% 41.2% 31.3% 32.9% Neutral 57.0% 52.7% 45.3% 56.8% 46.2% 42.6% 50.1% Dissatisfied 5.3% 5.4% 9.4% 4.2% 3.4% 3.5% 5.1% Very dissatisfied 0.9% 2.7% 0.0% 1.7% 0.0% 3.5% 1.5% Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11l. Public transit/bus service Very satisfied 1.6% 4.1% 6.8% 2.4% 2.3% 7.8% 4.2% Satisfied 14.4% 22.0% 30.5% 20.5% 28.2% 21.3% 22.7% Neutral 57.6% 57.7% 42.4% 52.8% 55.7% 44.7% 51.8% Dissatisfied 18.4% 12.2% 12.7% 16.5% 8.4% 19.1% 14.6% Very dissatisfied 8.0% 4.1% 7.6% 7.9% 5.3% 7.1% 6.7%



Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11m. Maintenance of roads in rural/unincorporated areas Very satisfied 4.5% 5.8% 16.2% 5.7% 4.8% 7.6% 7.7% Satisfied 36.4% 33.8% 37.8% 38.2% 40.0% 35.7% 37.0% Neutral 51.8% 53.2% 36.5% 48.0% 44.1% 39.2% 44.9% Dissatisfied 5.5% 5.8% 6.8% 6.5% 9.7% 16.4% 8.9% Very dissatisfied 1.8% 1.4% 2.7% 1.6% 1.4% 1.2% 1.7% Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11n. Traffic flow in rural/unincorporated areas Very satisfied 4.2% 5.6% 15.7% 6.6% 7.6% 8.4% 8.2% Satisfied 38.1% 38.0% 37.9% 40.9% 40.0% 34.3% 38.1% Neutral 54.2% 50.7% 37.3% 47.4% 46.2% 45.2% 46.5% Dissatisfied 1.7% 4.9% 8.5% 4.4% 4.1% 10.2% 5.9% Very dissatisfied 1.7% 0.7% 0.7% 0.7% 2.1% 1.8% 1.3%



Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11o. Wastewater services Very satisfied 6.8% 8.0% 11.8% 11.8% 7.6% 10.2% 9.4% Satisfied 49.1% 55.1% 50.3% 45.6% 49.4% 45.8% 49.3% Neutral 37.9% 30.7% 32.0% 36.1% 41.3% 39.8% 36.2% Dissatisfied 3.7% 4.5% 5.3% 4.1% 1.7% 2.4% 3.7% Very dissatisfied 2.5% 1.7% 0.6% 2.4% 0.0% 1.8% 1.5% Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11p. Management of stormwater runoff/flood control Very satisfied 7.9% 9.4% 11.3% 8.0% 7.2% 11.0% 9.1% Satisfied 41.8% 49.1% 42.3% 45.7% 45.5% 44.2% 44.8% Neutral 40.6% 33.3% 36.9% 37.0% 43.1% 40.5% 38.6% Dissatisfied 6.1% 8.2% 7.7% 6.8% 2.4% 3.1% 5.7% Very dissatisfied 3.6% 0.0% 1.8% 2.5% 1.8% 1.2% 1.8%



Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11q. Quality of customer service from County employees Very satisfied 9.3% 12.6% 14.9% 14.1% 9.9% 13.6% 12.4% Satisfied 44.7% 35.7% 43.5% 39.9% 47.3% 43.2% 42.3% Neutral 39.8% 43.4% 35.7% 42.3% 37.9% 39.1% 39.7% Dissatisfied 5.6% 6.6% 4.8% 3.7% 4.4% 2.4% 4.6% Very dissatisfied 0.6% 1.6% 1.2% 0.0% 0.5% 1.8% 1.0% Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11r. Effectiveness of communication between County & public Very satisfied 5.6% 3.9% 8.6% 6.7% 7.9% 9.7% 7.1% Satisfied 30.6% 29.8% 32.7% 34.4% 33.7% 32.6% 32.3% Neutral 51.3% 53.9% 49.4% 48.5% 48.9% 45.1% 49.5% Dissatisfied 9.4% 10.7% 7.4% 8.6% 6.7% 10.3% 8.9% Very dissatisfied 3.1% 1.7% 1.9% 1.8% 2.8% 2.3% 2.3%



Q11. Several types of services that are directly provided or supported by Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q11s. County's contractor licensing services Very satisfied 7.4% 6.4% 10.3% 7.6% 4.2% 10.1% 7.8% Satisfied 18.5% 16.7% 13.8% 21.5% 30.6% 28.1% 21.4% Neutral 66.7% 70.5% 69.0% 67.1% 61.1% 52.8% 64.4% Dissatisfied 4.9% 6.4% 4.6% 2.5% 2.8% 3.4% 4.1% Very dissatisfied 2.5% 0.0% 2.3% 1.3% 1.4% 5.6% 2.3%



Q12. Which FOUR of the areas listed above do you think are most important for the County to provide? (sum of top 4) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q12. Top choice Parks & recreation system 33.8% 49.5% 36.9% 39.6% 40.0% 25.1% 37.5% Library system 30.8% 32.8% 29.6% 34.7% 29.5% 16.9% 29.0% Motor vehicle registration 23.4% 23.0% 17.7% 23.3% 19.1% 12.6% 19.8% Protection of environment & natural resources

18.4% 16.7% 14.3% 23.8%

16.8% 15.5% 17.5%

Sheriff's office 26.9% 30.9% 35.5% 29.7% 41.8% 45.9% 35.2% Court system 19.9% 19.6% 15.3% 18.8% 22.3% 14.5% 18.4% Human services 24.9% 21.6% 18.7% 25.7% 24.5% 22.2% 23.0% Election system 18.9% 16.7% 8.4% 13.9% 19.5% 11.1% 14.8% Jail system 8.5% 10.8% 10.8% 9.4% 10.0% 11.6% 10.2% Ambulance/emergency medical services

43.8% 45.1% 41.4% 47.5%

46.8% 46.9% 45.3%



Q12. Which FOUR of the areas listed above do you think are most important for the County to provide? (sum of top 4) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q12. Top choice (Cont.) Emergency preparedness 21.4% 25.0% 19.2% 22.3% 21.4% 23.7% 22.2% Public transit/bus service 17.4% 14.7% 10.3% 18.8% 11.8% 11.6% 14.1% Maintenance of roads in rural/ unincorporated areas

9.0% 14.7% 23.6% 8.9%

10.9% 23.7% 15.1%

Traffic flow in rural/ unincorporated areas

4.0% 4.4% 6.4% 5.4%

3.6% 11.1% 5.8%

Wastewater services 11.4% 15.7% 16.7% 10.4% 15.5% 15.5% 14.2% Management of stormwater runoff/flood control

9.0% 10.8% 11.3% 10.9%

7.7% 8.7% 9.7%

Customer service from County employees

8.5% 9.8% 7.9% 7.9%

5.9% 3.4% 7.2%

Communication between County & public

12.9% 14.2% 9.9% 11.4%

9.5% 9.7% 11.2%

Contractor licensing services 1.0% 1.0% 3.4% 1.0% 0.5% 1.0% 1.3% None chosen 10.9% 4.4% 9.4% 6.4% 8.6% 9.2% 8.2%



Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13a. I live within a reasonable distance of a public library Strongly agree 60.1% 53.0% 57.4% 59.6% 52.6% 47.2% 55.0% Agree 33.8% 37.9% 37.9% 36.4% 39.5% 44.2% 38.3% Neutral 3.5% 4.0% 2.6% 2.0% 6.0% 6.6% 4.2% Disagree 1.5% 5.1% 2.1% 1.5% 1.9% 1.5% 2.2% Strongly disagree 1.0% 0.0% 0.0% 0.5% 0.0% 0.5% 0.3% Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13b. I live within a reasonable distance of a community/regional park Strongly agree 56.7% 62.5% 51.5% 53.6% 53.0% 46.0% 53.9% Agree 35.6% 32.5% 38.8% 39.2% 40.1% 47.0% 38.9% Neutral 3.6% 4.0% 4.1% 4.1% 5.5% 5.0% 4.4% Disagree 3.1% 0.5% 4.1% 2.1% 0.9% 2.0% 2.1% Strongly disagree 1.0% 0.5% 1.5% 1.0% 0.5% 0.0% 0.7%



Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13c. I have adequate access to recreation facilities Strongly agree 45.0% 47.7% 46.6% 46.2% 43.3% 33.5% 43.7% Agree 41.3% 38.7% 41.5% 43.6% 44.2% 49.2% 43.1% Neutral 10.1% 8.5% 7.3% 7.7% 10.2% 12.2% 9.3% Disagree 2.6% 4.0% 3.6% 2.1% 1.9% 3.6% 2.9% Strongly disagree 1.1% 1.0% 1.0% 0.5% 0.5% 1.5% 0.9% Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13d. Level of public transit meets my needs Strongly agree 7.9% 13.7% 19.8% 12.9% 12.3% 11.2% 12.9% Agree 17.3% 21.4% 14.9% 18.9% 22.5% 18.7% 19.0% Neutral 37.0% 41.2% 32.2% 37.9% 40.6% 38.1% 37.9% Disagree 18.9% 13.0% 17.4% 19.7% 10.9% 15.7% 15.8% Strongly disagree 18.9% 10.7% 15.7% 10.6% 13.8% 16.4% 14.3%



Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13e. Emergency Medical Services station is located a reasonable distance from my home Strongly agree 40.0% 40.1% 46.5% 45.2% 40.1% 42.4% 42.3% Agree 47.3% 43.8% 44.5% 43.2% 47.7% 45.9% 45.4% Neutral 11.3% 12.3% 7.1% 11.0% 10.5% 7.6% 9.9% Disagree 1.3% 3.1% 1.3% 0.0% 1.7% 2.9% 1.8% Strongly disagree 0.0% 0.6% 0.6% 0.6% 0.0% 1.2% 0.5% Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13f. Number of police/Sheriff patrols in area where I live is adequate Strongly agree 32.7% 21.4% 25.1% 24.6% 18.0% 31.0% 25.4% Agree 41.7% 51.4% 44.3% 43.1% 48.1% 46.2% 45.9% Neutral 19.0% 17.9% 21.0% 21.0% 27.3% 15.8% 20.3% Disagree 6.0% 6.9% 7.2% 8.4% 6.0% 4.3% 6.4% Strongly disagree 0.6% 2.3% 2.4% 3.0% 0.5% 2.7% 1.9%



Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13g. There is adequate court space to handle number of cases Strongly agree 8.6% 13.5% 10.0% 8.0% 9.2% 24.2% 12.6% Agree 25.7% 28.1% 21.3% 27.6% 27.6% 32.6% 27.4% Neutral 52.9% 48.3% 51.3% 49.4% 52.9% 30.5% 47.0% Disagree 11.4% 7.9% 10.0% 11.5% 8.0% 7.4% 9.3% Strongly disagree 1.4% 2.2% 7.5% 3.4% 2.3% 5.3% 3.7% Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13h. County has adequate jail space to accommodate rising number of criminal offenders Strongly agree 4.9% 12.2% 9.6% 5.6% 13.2% 31.1% 13.7% Agree 21.3% 18.9% 21.9% 27.8% 14.7% 26.7% 22.1% Neutral 54.1% 51.4% 39.7% 55.6% 45.6% 35.6% 46.3% Disagree 16.4% 13.5% 23.3% 11.1% 20.6% 5.6% 14.6% Strongly disagree 3.3% 4.1% 5.5% 0.0% 5.9% 1.1% 3.2%



Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13i. County has adequate number of public health services & facilities to meet needs of low income persons Strongly agree 9.3% 8.8% 19.3% 6.7% 15.3% 18.5% 13.2% Agree 26.7% 24.2% 15.7% 21.1% 20.4% 27.8% 22.8% Neutral 41.3% 44.0% 44.6% 38.9% 42.9% 30.6% 40.0% Disagree 14.7% 19.8% 13.3% 28.9% 17.3% 18.5% 18.9% Strongly disagree 8.0% 3.3% 7.2% 4.4% 4.1% 4.6% 5.1% Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13j. County has adequate number of human services and facilities to meet mental health, aging, public health, & developmental support needs Strongly agree 7.3% 7.6% 14.3% 3.4% 12.1% 16.3% 10.3% Agree 25.6% 25.7% 27.5% 23.9% 27.5% 23.1% 25.5% Neutral 41.5% 44.8% 38.5% 39.8% 39.6% 38.5% 40.5% Disagree 17.1% 17.1% 14.3% 25.0% 16.5% 15.4% 17.5% Strongly disagree 8.5% 4.8% 5.5% 8.0% 4.4% 6.7% 6.2%



Q13. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q13k. Roads in unincorporated/rural parts are adequate for the traffic Strongly agree 6.4% 8.1% 15.9% 8.8% 9.1% 12.9% 10.8% Agree 44.9% 38.7% 39.9% 42.2% 38.0% 41.9% 40.7% Neutral 44.9% 44.1% 33.3% 42.2% 42.1% 32.3% 38.9% Disagree 2.6% 7.2% 8.7% 4.9% 9.9% 9.7% 7.7% Strongly disagree 1.3% 1.8% 2.2% 2.0% 0.8% 3.2% 2.0%



Q14. Which THREE of the statements listed above are most important to you? (sum of top 3) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q14. Top choice Live within reasonable distance of public library

23.4% 27.9% 23.2% 23.8%

22.3% 13.5% 22.3%

Live within reasonable distance of community/ regional park

23.4% 38.2% 27.1% 23.3%

31.4% 22.2% 27.6% Have adequate access to recreation facilities

23.4% 32.8% 25.1% 22.3%

26.8% 23.2% 25.6%

Level of public transit meets needs

11.9% 7.8% 12.3% 15.8%

11.8% 11.6% 11.9%

EMS station is located reasonable distance from home

42.8% 54.4% 46.8% 54.5%

53.6% 52.2% 50.8% Adequate police/sheriff patrols 49.8% 54.4% 50.7% 44.6% 44.5% 55.6% 49.9%



Q14. Which THREE of the statements listed above are most important to you? (sum of top 3) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q14. Top choice (Cont.) Adequate court space to handle cases

5.5% 7.4% 6.9% 7.4%

6.8% 5.3% 6.5%

Adequate jail space to accommodate criminals

6.5% 7.8% 7.9% 11.4%

12.3% 9.7% 9.3%

Adequate public health services & facilities for low income persons

19.4% 13.2% 12.3% 15.8%

20.5% 15.0% 16.1% Adequate human services & facilities for mental heath/ aging/public health/ developmental support

25.9% 18.6% 17.7% 23.8%

29.5% 19.8% 22.6% Roads in unincorporated/rural parts are adequate for traffic

5.5% 7.8% 17.7% 4.5%

7.3% 23.7% 11.1%

None chosen 18.9% 6.4% 12.8% 14.9% 9.5% 11.1% 12.2%



Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15a. Johnson County Government is well run Strongly agree 6.5% 7.6% 13.7% 12.7% 6.8% 15.1% 10.3% Agree 58.9% 50.9% 58.9% 57.2% 60.4% 51.2% 56.4% Neutral 28.6% 35.7% 22.6% 27.1% 31.3% 28.9% 29.1% Disagree 4.2% 4.7% 2.4% 1.8% 0.0% 4.8% 2.9% Strongly disagree 1.8% 1.2% 2.4% 1.2% 1.6% 0.0% 1.4% Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15b. Board of County Commissioners effectively manages County resources Strongly agree 5.1% 4.8% 9.7% 8.5% 3.8% 13.2% 7.5% Agree 49.3% 42.8% 53.5% 48.2% 46.8% 39.6% 46.7% Neutral 38.2% 44.8% 30.6% 36.9% 42.9% 38.2% 38.7% Disagree 5.9% 6.9% 4.2% 2.8% 4.5% 7.6% 5.3% Strongly disagree 1.5% 0.7% 2.1% 3.5% 1.9% 1.4% 1.8%



Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15c. Criminals are competently prosecuted Strongly agree 7.1% 5.4% 9.8% 10.5% 6.3% 14.8% 8.9% Agree 47.8% 38.5% 48.0% 44.8% 41.4% 45.3% 44.1% Neutral 34.5% 46.2% 31.4% 38.1% 42.2% 32.0% 37.7% Disagree 8.0% 10.0% 7.8% 5.7% 7.0% 6.3% 7.5% Strongly disagree 2.7% 0.0% 2.9% 1.0% 3.1% 1.6% 1.8% Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15d. Management of juries for District Courts is professional & efficient Strongly agree 9.5% 8.7% 15.8% 13.0% 11.7% 19.6% 13.0% Agree 42.1% 40.9% 47.5% 42.0% 44.1% 39.3% 42.6% Neutral 41.1% 47.8% 32.7% 38.0% 42.3% 37.4% 40.1% Disagree 5.3% 2.6% 3.0% 2.0% 0.9% 3.7% 2.9% Strongly disagree 2.1% 0.0% 1.0% 5.0% 0.9% 0.0% 1.4%



Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15e. Johnson County does a good job managing its growth & development in rural areas Strongly agree 3.0% 6.2% 11.3% 1.7% 4.9% 10.0% 6.6% Agree 36.4% 44.1% 46.1% 43.8% 40.8% 38.1% 41.7% Neutral 44.4% 43.4% 31.9% 42.1% 45.1% 42.5% 41.5% Disagree 12.1% 5.5% 7.1% 9.9% 7.7% 8.1% 8.2% Strongly disagree 4.0% 0.7% 3.5% 2.5% 1.4% 1.3% 2.1% Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15f. Johnson County is prepared for an emergency Strongly agree 19.3% 11.3% 14.3% 11.6% 8.6% 17.2% 13.6% Agree 37.6% 40.3% 38.7% 42.0% 50.0% 43.8% 42.2% Neutral 38.5% 42.7% 41.2% 42.0% 34.4% 33.6% 38.6% Disagree 1.8% 4.0% 4.2% 2.7% 6.3% 5.5% 4.2% Strongly disagree 2.8% 1.6% 1.7% 1.8% 0.8% 0.0% 1.4%



Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15g. Polling places in Johnson County are conveniently located & accessible Strongly agree 43.2% 39.9% 45.3% 36.4% 37.2% 34.2% 39.3% Agree 45.4% 48.2% 43.6% 50.0% 54.6% 47.8% 48.4% Neutral 9.3% 9.3% 9.5% 10.9% 6.8% 14.7% 10.0% Disagree 2.2% 2.1% 1.1% 1.1% 1.0% 2.2% 1.6% Strongly disagree 0.0% 0.5% 0.6% 1.6% 0.5% 1.1% 0.7% Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15h. Johnson County has enough advanced voting locations Strongly agree 27.9% 30.4% 39.6% 30.6% 30.2% 30.2% 31.5% Agree 49.4% 46.2% 40.2% 48.4% 48.1% 45.0% 46.2% Neutral 18.2% 18.1% 14.8% 16.6% 15.3% 18.9% 16.9% Disagree 4.5% 4.7% 4.7% 3.2% 5.3% 5.9% 4.8% Strongly disagree 0.0% 0.6% 0.6% 1.3% 1.1% 0.0% 0.6%



Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15i. Johnson County provides adequate resources to those in need Strongly agree 8.1% 11.5% 16.2% 7.5% 7.3% 15.8% 11.2% Agree 31.3% 39.3% 35.2% 31.1% 37.1% 35.3% 35.1% Neutral 42.4% 37.7% 34.3% 42.5% 42.7% 39.1% 39.8% Disagree 15.2% 10.7% 11.4% 14.2% 10.5% 9.0% 11.6% Strongly disagree 3.0% 0.8% 2.9% 4.7% 2.4% 0.8% 2.3% Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15j. Juvenile Justice system has adequate resources to deal with young offenders & their families Strongly agree 6.6% 8.0% 12.9% 4.5% 4.3% 12.3% 8.3% Agree 30.8% 34.1% 29.7% 26.1% 33.0% 38.7% 32.2% Neutral 40.7% 44.3% 36.6% 45.5% 40.4% 34.9% 40.1% Disagree 16.5% 12.5% 16.8% 14.8% 19.1% 10.4% 15.0% Strongly disagree 5.5% 1.1% 4.0% 9.1% 3.2% 3.8% 4.4%



Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15k. Property taxes are billed accurately Strongly agree 5.2% 1.8% 11.9% 6.4% 6.4% 8.5% 6.7% Agree 33.8% 38.1% 35.1% 43.3% 38.4% 32.7% 36.9% Neutral 39.6% 38.1% 32.7% 33.8% 36.6% 35.8% 36.1% Disagree 14.3% 17.3% 16.1% 11.5% 16.9% 16.4% 15.4% Strongly disagree 7.1% 4.8% 4.2% 5.1% 1.7% 6.7% 4.9% Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15l. Property values are assessed fairly Strongly agree 4.1% 2.8% 7.4% 5.4% 2.7% 7.9% 5.0% Agree 30.6% 32.4% 28.0% 33.7% 33.2% 29.8% 31.3% Neutral 34.7% 38.0% 38.9% 34.3% 38.5% 32.0% 36.1% Disagree 23.5% 20.7% 20.6% 21.7% 21.9% 23.0% 21.9% Strongly disagree 7.1% 6.1% 5.1% 4.8% 3.7% 7.3% 5.7%



Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15m. County does a good job keeping residents informed about programs & services Strongly agree 4.0% 4.1% 9.8% 9.9% 6.2% 7.6% 7.0% Agree 28.2% 28.8% 31.3% 29.1% 35.2% 30.2% 30.6% Neutral 44.3% 41.8% 42.3% 40.1% 37.3% 39.0% 40.6% Disagree 18.8% 19.4% 13.5% 16.9% 16.6% 16.3% 16.9% Strongly disagree 4.7% 5.9% 3.1% 4.1% 4.7% 7.0% 4.9% Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15n. County's web page is a useful source of information Strongly agree 7.4% 4.8% 14.4% 19.7% 6.0% 17.2% 11.9% Agree 43.2% 46.2% 38.4% 33.3% 46.6% 38.5% 40.8% Neutral 43.2% 40.4% 38.4% 40.2% 43.1% 34.4% 39.8% Disagree 5.3% 6.7% 7.2% 6.0% 2.6% 7.4% 5.9% Strongly disagree 1.1% 1.9% 1.6% 0.9% 1.7% 2.5% 1.6%



Q15. Using a 5-point scale where 5 means "strongly agree" and 1 means "strongly disagree," please indicate your level of agreement with each of the following statements. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q15o. County's services & facilities for its aging population are adequate Strongly agree 5.7% 7.4% 15.1% 7.9% 5.9% 17.7% 10.1% Agree 31.0% 33.3% 24.7% 25.7% 34.7% 27.4% 29.5% Neutral 37.9% 40.7% 37.6% 46.5% 41.6% 43.4% 41.5% Disagree 23.0% 14.8% 15.1% 14.9% 12.9% 8.8% 14.6% Strongly disagree 2.3% 3.7% 7.5% 5.0% 5.0% 2.7% 4.3%



Q16. As a result of the economy, Johnson County government has experienced significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where "10" means "extremely important" and "1" means "not important at all", please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q16a. Law enforcement/corrections Not important at all 0.0% 0.5% 0.5% 1.6% 2.4% 1.5% 1.1% 02 0.5% 0.0% 0.5% 0.0% 0.5% 0.0% 0.3% 03 0.5% 2.6% 1.1% 0.5% 0.0% 2.1% 1.1% 04 1.6% 1.6% 3.2% 3.7% 0.9% 2.6% 2.2% Neutral 13.7% 8.3% 10.0% 9.0% 10.4% 12.9% 10.7% 06 11.5% 6.2% 8.4% 6.4% 3.3% 6.2% 6.9% 07 12.1% 12.4% 10.5% 12.8% 14.2% 9.8% 12.0% 08 14.8% 16.1% 16.3% 13.8% 20.3% 17.5% 16.6% 09 11.0% 13.5% 15.3% 14.4% 12.7% 15.5% 13.7% Extremely important 34.1% 38.9% 34.2% 37.8% 35.4% 32.0% 35.4%



Q16. As a result of the economy, Johnson County government has experienced significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where "10" means "extremely important" and "1" means "not important at all", please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q16b. Judicial services Not important at all 0.0% 1.5% 1.6% 1.6% 2.9% 1.6% 1.6% 02 1.1% 1.5% 1.1% 0.0% 0.5% 1.6% 1.0% 03 1.1% 2.1% 2.1% 1.1% 1.9% 2.1% 1.7% 04 2.2% 4.6% 4.8% 4.3% 1.9% 5.2% 3.8% Neutral 25.8% 20.1% 16.6% 19.4% 16.7% 21.8% 20.0% 06 16.5% 17.5% 13.4% 13.4% 15.2% 9.8% 14.3% 07 15.9% 13.4% 18.7% 15.6% 16.2% 17.1% 16.1% 08 14.3% 16.0% 20.9% 18.3% 17.6% 16.6% 17.3% 09 9.9% 10.8% 9.1% 13.4% 12.9% 10.4% 11.1% Extremely important 13.2% 12.4% 11.8% 12.9% 14.3% 14.0% 13.1%



Q16. As a result of the economy, Johnson County government has experienced significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where "10" means "extremely important" and "1" means "not important at all", please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q16c. Emergency services Not important at all 0.0% 0.5% 0.0% 1.1% 1.4% 0.5% 0.6% 02 0.5% 1.0% 0.0% 0.0% 0.0% 0.5% 0.3% 03 0.5% 1.0% 1.6% 0.0% 0.5% 0.5% 0.7% 04 2.2% 1.5% 2.1% 2.1% 0.5% 2.6% 1.8% Neutral 10.4% 8.2% 9.4% 5.9% 9.3% 9.8% 8.9% 06 9.9% 5.7% 6.8% 9.6% 8.4% 7.3% 7.9% 07 12.6% 17.5% 9.4% 7.5% 15.8% 9.8% 12.2% 08 17.0% 16.0% 18.8% 18.2% 17.7% 18.7% 17.7% 09 15.9% 13.9% 17.3% 18.2% 14.4% 18.7% 16.4% Extremely important 30.8% 34.5% 34.6% 37.4% 32.1% 31.6% 33.5%



Q16. As a result of the economy, Johnson County government has experienced significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where "10" means "extremely important" and "1" means "not important at all", please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q16d. Records & taxation Not important at all 1.6% 3.1% 4.2% 2.7% 2.4% 2.1% 2.7% 02 1.1% 1.0% 2.6% 1.1% 2.4% 1.6% 1.6% 03 3.8% 3.6% 4.2% 2.7% 4.3% 4.7% 3.9% 04 7.1% 9.8% 6.3% 7.0% 10.9% 10.4% 8.7% Neutral 26.9% 28.9% 24.9% 25.7% 26.1% 29.5% 27.0% 06 17.6% 17.0% 15.3% 16.6% 11.8% 15.5% 15.6% 07 13.7% 16.0% 13.8% 15.5% 19.0% 13.0% 15.2% 08 13.7% 10.3% 14.8% 13.4% 15.6% 10.9% 13.1% 09 7.7% 5.2% 5.8% 8.0% 4.3% 6.2% 6.1% Extremely important 6.6% 5.2% 7.9% 7.5% 3.3% 6.2% 6.1%



Q16. As a result of the economy, Johnson County government has experienced significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where "10" means "extremely important" and "1" means "not important at all", please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q16e. Human services Not important at all 2.2% 3.6% 3.2% 1.6% 0.9% 2.6% 2.3% 02 0.6% 2.1% 1.1% 0.5% 1.9% 0.5% 1.1% 03 1.1% 5.1% 4.7% 0.5% 5.7% 3.6% 3.5% 04 8.3% 7.7% 7.9% 4.8% 7.1% 4.7% 6.7% Neutral 16.6% 16.4% 23.2% 20.2% 19.4% 22.8% 19.8% 06 12.2% 13.3% 11.6% 14.9% 10.9% 15.0% 13.0% 07 16.0% 14.9% 10.5% 15.4% 15.6% 14.0% 14.4% 08 16.0% 13.8% 14.7% 11.7% 17.1% 13.0% 14.4% 09 11.0% 8.7% 8.9% 11.7% 6.6% 9.8% 9.4% Extremely important 16.0% 14.4% 14.2% 18.6% 14.7% 14.0% 15.3%



Q16. As a result of the economy, Johnson County government has experienced significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where "10" means "extremely important" and "1" means "not important at all", please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q16f. Culture & recreation services Not important at all 2.2% 3.1% 3.7% 0.5% 4.2% 4.2% 3.0% 02 0.5% 1.5% 2.6% 3.2% 1.4% 3.1% 2.1% 03 7.1% 5.6% 6.3% 1.6% 6.6% 9.4% 6.1% 04 8.2% 9.7% 9.9% 6.9% 7.5% 9.9% 8.7% Neutral 13.6% 14.9% 22.5% 20.2% 17.4% 19.8% 18.1% 06 12.5% 12.8% 11.5% 17.6% 13.6% 14.1% 13.7% 07 15.2% 16.4% 12.6% 10.6% 16.9% 12.5% 14.1% 08 15.2% 13.8% 16.8% 17.0% 18.3% 12.0% 15.6% 09 11.4% 8.2% 6.8% 8.5% 8.0% 4.2% 7.8% Extremely important 14.1% 13.8% 7.3% 13.8% 6.1% 10.9% 10.9%



Q16. As a result of the economy, Johnson County government has experienced significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where "10" means "extremely important" and "1" means "not important at all", please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q16g. Environmental services Not important at all 2.2% 1.5% 3.7% 1.1% 1.9% 1.6% 2.0% 02 0.5% 1.0% 4.7% 1.1% 2.3% 1.6% 1.9% 03 2.2% 5.1% 5.3% 0.5% 4.7% 6.2% 4.0% 04 3.8% 3.6% 4.7% 3.7% 4.7% 5.2% 4.3% Neutral 16.9% 13.8% 14.2% 13.3% 12.2% 13.5% 13.9% 06 10.9% 12.8% 12.1% 16.0% 11.7% 15.5% 13.2% 07 15.3% 14.4% 12.6% 14.4% 19.7% 17.1% 15.7% 08 12.0% 22.1% 16.3% 16.5% 19.2% 13.5% 16.7% 09 12.6% 13.8% 12.1% 11.7% 11.3% 10.9% 12.0% Extremely important 23.5% 11.8% 14.2% 21.8% 12.2% 15.0% 16.3%



Q16. As a result of the economy, Johnson County government has experienced significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where "10" means "extremely important" and "1" means "not important at all", please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q16h. Public Works/stormwater Not important at all 1.1% 1.5% 1.6% 0.5% 1.9% 1.6% 1.4% 02 1.1% 0.0% 2.6% 1.1% 2.8% 2.6% 1.7% 03 3.8% 4.6% 3.2% 3.2% 3.8% 4.1% 3.8% 04 6.0% 3.6% 5.8% 5.9% 8.1% 6.2% 6.0% Neutral 20.3% 19.1% 23.8% 13.8% 18.0% 25.9% 20.1% 06 13.2% 15.5% 11.6% 19.1% 14.2% 14.5% 14.7% 07 15.9% 17.5% 15.3% 19.7% 19.4% 13.5% 16.9% 08 15.9% 17.5% 15.9% 17.0% 16.6% 16.1% 16.5% 09 11.5% 12.9% 9.0% 12.8% 8.5% 6.7% 10.2% Extremely important 11.0% 7.7% 11.1% 6.9% 6.6% 8.8% 8.6%



Q16. As a result of the economy, Johnson County government has experienced significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where "10" means "extremely important" and "1" means "not important at all", please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q16i. Transportation services Not important at all 4.3% 10.8% 11.5% 7.4% 10.8% 8.8% 9.0% 02 6.0% 4.1% 5.2% 5.3% 5.7% 8.8% 5.8% 03 9.2% 14.9% 9.9% 7.4% 11.3% 7.3% 10.1% 04 11.4% 10.8% 13.1% 6.9% 9.9% 13.0% 10.8% Neutral 19.6% 17.4% 18.3% 19.7% 14.2% 21.2% 18.3% 06 8.2% 10.8% 9.9% 16.5% 11.8% 10.4% 11.3% 07 16.3% 8.7% 12.6% 9.0% 12.3% 11.4% 11.7% 08 10.9% 8.2% 9.9% 12.2% 11.3% 7.3% 10.0% 09 5.4% 8.2% 4.2% 6.9% 5.7% 4.7% 5.8% Extremely important 8.7% 6.2% 5.2% 8.5% 7.1% 7.3% 7.1%



Q16. As a result of the economy, Johnson County government has experienced significant reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where "10" means "extremely important" and "1" means "not important at all", please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. (without "don't know") N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q16j. Community development services Not important at all 9.9% 12.4% 14.0% 12.0% 11.8% 11.9% 12.0% 02 8.3% 3.6% 5.9% 7.1% 6.6% 7.8% 6.5% 03 8.3% 16.0% 12.4% 12.0% 16.1% 9.8% 12.5% 04 14.9% 12.4% 12.9% 8.7% 11.4% 13.0% 12.2% Neutral 25.4% 24.2% 23.7% 29.3% 19.0% 21.2% 23.7% 06 9.9% 13.9% 9.7% 8.2% 11.8% 11.9% 11.0% 07 10.5% 8.2% 5.4% 8.2% 9.5% 10.4% 8.7% 08 8.3% 4.1% 9.1% 7.1% 9.5% 7.8% 7.7% 09 1.1% 4.1% 2.2% 4.9% 2.8% 2.1% 2.9% Extremely important 3.3% 1.0% 4.8% 2.7% 1.4% 4.1% 2.9%



Q17. For which THREE of the county services listed above in Question #16 would you be most willing to pay more to avoid reductions in the service? (sum of top 3) N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q17. Top choice Law enforce/corrections 50.2% 54.9% 54.7% 58.4% 55.5% 47.3% 53.5% Judicial services 12.9% 10.3% 8.9% 10.4% 14.1% 15.0% 12.0% Emergency services 49.3% 55.9% 55.2% 56.4% 52.7% 52.2% 53.6% Records & taxation 2.0% 3.4% 6.4% 6.4% 5.5% 1.4% 4.2% Human services 25.4% 23.5% 17.7% 30.2% 23.2% 22.2% 23.7% Culture & recreation services 22.4% 22.5% 22.2% 24.3% 20.0% 11.6% 20.5% Environmental services 22.9% 26.5% 18.7% 23.3% 19.5% 19.8% 21.7% Public works/stormwater 12.9% 10.3% 9.4% 9.9% 5.9% 11.1% 9.9% Transportation services 10.0% 7.4% 6.4% 8.9% 10.5% 4.3% 7.9% Community development services

1.5% 1.0% 1.0% 0.5%

0.9% 3.4% 1.4%

None chosen 24.9% 24.5% 26.1% 19.8% 28.2% 31.4% 25.9%



Q18. Have you or other members of your household made purchases on the Internet during the past week? N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q18. Have you made purchases on internet last week Yes 49.8% 56.4% 49.3% 47.5% 55.5% 44.0% 50.4% No 50.2% 43.6% 50.7% 52.5% 44.5% 56.0% 49.6% Q19. Have you ever used Johnson County's webpage (www.jocogov.org)? N=1237 District Total 1ST 2ND 3RD 4TH 5TH 6TH Q19. Have you ever used Johnson County's webpage Yes 53.7% 62.7% 61.6% 60.9% 61.4% 59.9% 60.1% No 45.3% 36.8% 37.4% 39.1% 38.6% 39.6% 39.9%



Survey Instrument



NOTE: If you would like to take this survey in Spanish, please call 913-829-1215. Thank you.NOTA: Si desea aprovechar esta encuesta en español, llame 913-829-1215. Gracias.

Page 1

2011 Johnson County Community Survey

Thank you for taking time to complete this important survey. The Board of County Commissioners will use your input to help improve the quality of County services. When you are finished, please return your completed survey in the postage-paid envelope provided.

Perceptions of the County

1. Several items that may influence your overall perception of Johnson County are listed below. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means “very satisfied” and 1 means “very dissatisfied.” Very Very Don't How satisfied are you with: Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know (A) Overall image of Johnson County ........................... 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK

(B) How well the County is managing growth ............... 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK

(C) Quality of life in Johnson County ............................ 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK

(D) Quality of public safety in Johnson County ............. 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK

(E) Value you receive for your County taxes ................ 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK

(F) Ease of travel in Johnson County ........................... 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK

(G) Availability of arts & cultural amenities ................... 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK

(H) Overall quality of services provided by Johnson County ............................................ 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK 2. Please rate Johnson County on a scale of 1 to 5 where 5 means “excellent” and 1 means “poor” with regard to each of the following: Don’t How would you rate Johnson County: Excellent Good Neutral Average Poor Know (A) As a place to live .................................................... 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK

(B) As a place to raise children .................................... 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK

(C) As a place to work .................................................. 5 .............. 4 ................ 3 ............. 2 ................. 1 ............ DK 3. Using a scale of 1 to 5 where 5 means “very safe” and 1 means “very unsafe”, please indicate how safe you feel from crime and violence in the following areas. Don’t How safe do you feel: Very safe Safe Neutral Unsafe Very Unsafe Know (A) In your neighborhood during the day ....................... 5 ............. 4 ................ 3 .............. 2 ................ 1 ............ DK

(B) In your neighborhood at night .................................. 5 ............. 4 ................ 3 .............. 2 ................ 1 ............ DK

(C) In Johnson County parks ......................................... 5 ............. 4 ................ 3 .............. 2 ................ 1 ............ DK

(D) Overall feeling of safety in Johnson County ............ 5 ............. 4 ................ 3 .............. 2 ................ 1 ............ DK

NOTE: If you would like to take this survey in Spanish, please call 913-829-1215. Thank you. NOTA: Si desea aprovechar esta encuesta en español, llame 913-829-1215. Gracias.

Page 2

Vision for the County’s Future The Johnson County Board of County Commissioners has appointed a 36-member Citizens Visioning Committee tasked with developing a vision for Johnson County over the next ten to twenty years. The following 4 questions will help them in shaping this vision.

4. Quality of Life. Using a scale of 1 to 5, where “5” means “Very Important” and “1” means “Not Important at All”, please indicate how important the following items are to your perception of overall quality of life in Johnson County.

How important are the following items to your perception of the overall quality of life in Johnson County:

Very Important

Important

Somewhat Important

Less

Important

Not Important

at All Don’t Know

A. Arts, cultural amenities, and entertainment options 5 4 3 2 1 9

B. Availability of a range of housing options (single family, townhomes, apartments/condominiums, etc.) 5 4 3 2 1 9

C. Availability of quality jobs 5 4 3 2 1 9 D. Court services 5 4 3 2 1 9

E. Environment (air quality, water quality, etc.) 5 4 3 2 1 9

F. Hospitals, health care, and human services (food pantries, shelter, utility assistance, clinics, etc.) 5 4 3 2 1 9

G. Infrastructure (highways, streets, sidewalks, etc.) 5 4 3 2 1 9 H. Library services 5 4 3 2 1 9 I. Parks, trails, and recreational amenities 5 4 3 2 1 9

J. Planning for growth; protecting natural resources and open space 5 4 3 2 1 9

K. Public education (K-12, Johnson County Community College, and other continuing education opportunities) 5 4 3 2 1 9

L. Public safety (sheriff, police, fire, E.M.S., etc.) 5 4 3 2 1 9 M. Public transportation services 5 4 3 2 1 9

5. Which FIVE of the items listed above do you think should be the County’s top strategic priorities over the next 10 to 20 years to preserve and/or enhance the overall quality of life in Johnson County? [Write in the letters below using the letters from the list in Question 4 above].

1st:____ 2nd:____ 3rd:____ 4th:____ 5th:____

6. Which FIVE of the items listed above would you be most willing to pay more for to avoid reductions in service or decreased quality? [Write in the letters below using the letters from the list in Question 4 above]. If you would not be willing to pay more for any of the items listed, circle "NONE."

NONE 1st:____ 2nd:____ 3rd:____ 4th:____ 5th:___

7. Which FIVE of the items listed above would you be most willing to pay more for to expand or improve quality? [Write in the letters below using the letters from the list in Question 4 above]. If you would not be willing to pay more for any of the items listed, circle “NONE.”

NONE 1st:____ 2nd:____ 3rd:____ 4th:____ 5th:___

Environmental Stewardship

8. Do you think it is important for Johnson County to support sustainability programs that help reduce pollution, conserve energy, and protect water resources?

___(1) Yes ___(2) No

Page 3

9. Are you familiar with any of the County’s sustainability programs, which are designed to promote water, energy and natural resource conservation? ___(1) Yes ___(2) No

Familiarity with County Services

10. Several County Departments, Agencies, and Offices are listed below. Please indicate whether you are “very familiar”, “somewhat familiar,” or “not familiar” with the services provided by each organization by circling the corresponding number below. ALSO, to the far right, please indicate if you or other members of your household have used services provided by the organization by circling YES or NO.

Very Somewhat Not Have You Used Services How familiar are you with the following organizations: Familiar Familiar Familiar from this Organization? (A) Johnson County Airport Commission (Executive and New Century Airports) .......................................... 3 ............... 2 ................. 1 YES ........ NO

(B) Johnson County Department of Corrections ...................... 3 ............... 2 ................. 1 YES ........ NO

(C) Johnson County Developmental Supports ......................... 3 ............... 2 ................. 1 YES ........ NO

(D) Johnson County District Courts ......................................... 3 ............... 2 ................. 1 YES ........ NO

(E) Johnson County District Attorney’s Office .......................... 3 ............... 2 ................. 1 YES ........ NO

(F) Johnson County Election Office ......................................... 3 ............... 2 ................. 1 YES ........ NO

(G) Johnson County Emergency Medical/Ambulance Service (Med-Act) ........................................................ 3 ............... 2 ................. 1 YES ........ NO

(H) Johnson County Human Services & Aging. ....................... 3 ............... 2 ................. 1 YES ........ NO

(I) Johnson County K-State Extension and Research. ........... 3 ............... 2 ................. 1 YES ........ NO

(J) Johnson County Library System ........................................ 3 ............... 2 ................. 1 YES ........ NO

(K) Johnson County Wastewater ............................................. 3 ............... 2 ................. 1 YES ........ NO

(L) Johnson County Park & Recreation District ....................... 3 ............... 2 ................. 1 YES ........ NO

(M) Johnson County Public Health Department ....................... 3 ............... 2 ................. 1 YES ........ NO

(N) Johnson County Mental Health Center .............................. 3 ............... 2 ................. 1 YES ........ NO

(O) Johnson County Motor Vehicle Division ............................ 3 ............... 2 ................. 1 YES ........ NO

(P) Johnson County Museums ................................................ 3 ............... 2 ................. 1 YES ........ NO

(Q) Johnson County Planning & Development......................... 3 ............... 2 ................. 1 YES ........ NO

(R) Johnson County Public Works ........................................... 3 ............... 2 ................. 1 YES ........ NO

(S) Johnson County Records & Tax Administration ................. 3 ............... 2 ................. 1 YES ........ NO

(T) Johnson County Sheriff’s Office ......................................... 3 ............... 2 ................. 1 YES ........ NO

(U) Johnson County Transit (Bus, The JO) .............................. 3 ............... 2 ................. 1 YES ........ NO

(V) Johnson County Treasurer’s Office ................................... 3 ............... 2 ................. 1 YES ........ NO

(W) Johnson County Environmental Department ..................... 3 ............... 2 ................. 1 YES ........ NO

(X) Johnson County Automated Information Mapping System (AIMS) ................................................ 3 ............... 2 ................. 1 YES ........ NO

Page 4

Overall Satisfaction with County Services 11. Several types of services that are directly provided or supported by Johnson County are listed below.

Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means “very satisfied” and 1 means “very dissatisfied.”

Very Very Don’t How satisfied are you with: Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know (A) The County’s parks and recreation system .............. 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

(B) The County's library system ..................................... 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

(C) County's motor vehicle registration system ............... 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

(D) The County’s efforts to protect the environment and natural resources .......................................... 5 ............. 4 .............. 3 ................ 2 ............... 1 ............ DK

(E) Sheriff’s Office .......................................................... 5 ............. 4 ..............3................. 2 ............... 1 ............ DK

(F) The County’s court system ....................................... 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

(G) Human Services provided by the County (e.g., mental health, aging, public health, developmental supports) ...................................... 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

(H) The County’s election system ................................... 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

(I) County’s jail system .................................................. 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

(J) Ambulance/emergency medical services in the County (Med-Act) ......................................... 5 ............. 4 ..............3................. 2 ............... 1 ............ DK

(K) Emergency preparedness services (for disasters or terrorist attacks) .............................. 5 ............. 4 ..............3................. 2 ............... 1 ............ DK

(L) Public transit/bus service in the County .................... 5 ............. 4 .............. 3 ................ 2 ............... 1 ............ DK

(M) Maintenance of roads in rural/unincorporated areas of the County ............................................. 5 ............. 4 .............. 3 ................ 2 ............... 1 ............ DK

(N) Traffic flow in rural/unincorporated areas of the County .......................................................... 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

(O) Wastewater services ................................................ 5 ............. 4 .............. 3 ................ 2 ............... 1 ............ DK

(P) Management of stormwater runoff/flood control in the County ............................................ 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

(Q) Quality of customer service you receive from County employees ............................................... 5 ............. 4 .............. 3 ................ 2 ............... 1 ............ DK

(R) Effectiveness of County communication with the public ...................................................... 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

(S) The County's contractor licensing services ............... 5 ............. 4 ............. 3 ................. 2 ............... 1 ............ DK

12. Which FOUR of the areas listed above do you think are most important for the County to provide? [Write in the letters below using the letters from Question 11 above].

1st:____ 2nd:____ 3rd :____ 4th : ____

Page 5

Expectations for County Services 13. Using a 5-point scale where 5 means “strongly agree” and 1 means “strongly disagree,” please

indicate your level of agreement with each of the following statements. (Circle the number below). Strongly Strongly Don’t Agree Agree Neutral Disagree Disagree Know (A) I live within a reasonable distance of a public library 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (B) I live within a reasonable distance of a community or regional park .................................. 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (C) I have adequate access to recreation facilities, such as athletic fields, gymnasiums, pools, walking trails, etc.................................................. 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (D) The level of public transit (bus service) in Johnson County meets my needs ........................ 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (E) An Emergency Medical Services (EMS) station is located a reasonable distance from my home .. 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (F) The number of police or Sheriff patrols in the area where I live is adequate ......................... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (G) There is adequate court space to handle the number of cases in the County court system ....... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (H) The County has adequate jail space to accommodate the rising number of of criminal offenders in Johnson County .............. 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (I) The County has adequate number of public health services and facilities to meet the needs of low income persons in the County ........ 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (J) The County has adequate number of human services and facilities to meet the mental health, aging, public health, and developmental support needs in the County ........ 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (K) Roads in unincorporated/rural parts are adequate for the traffic that uses them ................. 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK 14. Which THREE of the statements listed above are most important to you? [Write in the letters below using the letters from Question 13 above].

1st:____ 2nd:____ 3rd :____ Perceptions of Service Delivery 15. Using a 5-point scale where 5 means “strongly agree” and 1 means “strongly disagree,” please

indicate your level of agreement with each of the following statements. (Circle the corresponding number) Strongly Strongly Don’t Agree Agree Neutral Disagree Disagree Know (A) Johnson County Government is well run .................. 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (B) The Board of County Commissioners effectively manages County resources ................ 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (C) Criminals are competently prosecuted in Johnson County ............................................... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (D) Management of juries for District Courts is professional and efficient .................................. 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (E) Johnson County does a good job managing its growth and development in rural (unincorporated) areas of the County .................. 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (F) Johnson County is prepared for an emergency ........ 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (G) Polling places in Johnson County are conveniently located and accessible .................... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (H) Johnson County has enough advanced voting locations ............................................................... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK

Page 6

Perceptions of Service Delivery (CONTINUED) 15. (CONTINUED) Using a 5-point scale where 5 means “strongly agree” and 1 means “strongly disagree,”

please indicate your level of agreement with each of the following statements. (Circle the corresponding number) Strongly Strongly Don’t Agree Agree Neutral Disagree Disagree Know (I) Johnson County provides adequate resources to those in need ................................................... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (J) The Juvenile Justice system has adequate resources to deal with the problem of young offenders and their families ....................... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (K) Property taxes are billed accurately in the County .... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (L) Property values are assessed fairly in the County .... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (M) The County does a good job keeping residents informed about County programs and services.... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (N) The County’s web page is a useful source of information ...................................................... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK (O) Johnson County’s services and facilities for its aging population are adequate ................... 5 ............. 4 ............. 3 .............. 2 ............. 1 ............. DK

FUNDING PRIORITIES 16. As a result of the economy, Johnson County government has experienced significant

reductions in revenues. In order to maintain a balanced budget, the County may need to reduce spending on programs and services. Using a scale from 1 to 10, where “10” means “extremely important” and “1” means “not important at all”, please indicate how important it is for Johnson County to continue spending the amount currently budgeted on the services listed below. If you think funding should stay the same and would be willing to pay an increase in taxes to avoid reductions in the service, circle “10”. If you think the service should be eliminated, circle “1”.

Description of County Services (this list does NOT include all County services)

Budgeted Tax

Support (in millions $)

1=Not Important At All (The County should eliminate this service)

10=Extremely Important (I would pay a tax increase

to avoid reductions) 1 2 3 4 5 6 7 8 9 10 A Law Enforcement/Corrections (Sheriff, Corrections) $61 1 2 3 4 5 6 7 8 9 10 B Judicial Services (District Attorney, Courts) $12 1 2 3 4 5 6 7 8 9 10

C Emergency Services (Emergency Communications, Med-Act/Ambulance, Emergency Management & Homeland Security) $16 1 2 3 4 5 6 7 8 9 10

D Records and Taxation (Appraiser, Elections, Treasurer, and DMV - Division of Motor Vehicles) $15 1 2 3 4 5 6 7 8 9 10

E Human Services (Public Health, Aging Services, Housing, Mental Health, and Developmental Supports) $32 1 2 3 4 5 6 7 8 9 10

F Culture and Recreation Services (County Parks, Libraries, and Museum) $42 1 2 3 4 5 6 7 8 9 10

G Environmental Services (Sanitation, Pollution Control, Water Quality) $2 1 2 3 4 5 6 7 8 9 10

H Public Works/Stormwater (includes improvements to some major city streets thru the CARS program and improvements to rural roads)

$24 1 2 3 4 5 6 7 8 9 10

I Transportation Services (includes public transportation) $5 1 2 3 4 5 6 7 8 9 10

J Community Development Services (Planning and AIMS - Automated Information Mapping System) $3 1 2 3 4 5 6 7 8 9 10

TOTAL Budgeted Tax Support $ 212

17. For which THREE of the county services listed above in Question #16 would you be most willing to pay more to avoid reductions in the service? [Write in the letters below using the letters from the list above in Question 16]. If you would not be willing to pay more to prevent reductions in any area, circle “NONE.”

NONE 1st:____ 2nd:____ 3rd:____

Page 7

Demographics To ensure that the people who respond to this survey accurately represent the residents of Johnson County, please provide the demographic information listed below.

18. Have you or other members of your household made purchases on the Internet during the past week?

___(1) Yes ___(2) No 19. Have you ever used Johnson County’s webpage (www.jocogov.org)? ___(1) Yes ___(2) No 20. Approximately how many years have you lived in Johnson County? __________ years 21. Which of the following best describes your race/ethnicity (check all that apply)?

____(1) Asian/Pacific Islander ____(2) Black/African American ____(3) Hispanic

____(4) White ____(5) American Indian/Eskimo ____(6) Other: _______________

22. How many persons, counting yourself, are currently living in your household?

Under age 10 ____ Ages 20-44 ____ Ages 65+ ____ Ages 10-19 ____ Ages 45-64 ____

23. Which of the following best describes your total annual household income?

____(1) Under $35,000 ____(2) $35,000 to $59,999

____(3) $60,000 to $99,999 ____(4) $100,000 or more

24. Have you visited any of the following County facilities during the past year? (check all that apply) ____(1) The Johnson County Court House in downtown Olathe ____(2) The County Administration building in downtown Olathe ____(3) Johnson County Museum ____(4) A Johnson County library ____(5) A Johnson County park ____(6) A Johnson County multi-service center ____(7) The Johnson County Household Hazardous Materials Collection Facility 25. Your gender: ____(1) Male ____(2) Female 26. Do you have any other suggestions for how the County could serve you better?

This concludes the survey. Thank you for your time! Please return your survey in the postage-paid envelope addressed to ETC Institute.

725 W. Frontier Circle, Olathe, KS 66061 Your responses will remain Completely Confidential. The information printed on the sticker to the right will ONLY be used to help identify which areas of the County are having problems with County services. If your address is not correct, please provide the correct information.

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