Matrix RetailIssue date 2018-7- Edition 01 Doc No.
Revisiondate
Edition time 18-8-17 Page 42
Johnson Industries (Shanghai) Co., Ltd
ITC (Intelligent Training Console)
Service Manual
Approval Review Editor
Kyle.Schweitzer Hans Kong
Contents
Chapter 1:BASIC INFORMATION.................................................................................................. 11.1 ITC Console Overview....................................................................................................... 11.2 Serial Number Location..................................................................................................... 21.3 Ultra V2 Frames Matching With ITC Console................................................................ 2
Chapter 2:CONSOLE INSTRUCTION........................................................................................... 42.1 Console Display Description............................................................................................. 42.2 Modes Information..............................................................................................................42.3 First Time Setup................................................................................................................182.4 Login Setup........................................................................................................................192.5 User Registration..............................................................................................................212.6 RFIN Log in and Pairing.................................................................................................. 222.7 Network.............................................................................................................................. 232.8 Using Keypad....................................................................................................................242.9 Software Update............................................................................................................... 252.10 Logged In Workout Selection........................................................................................262.11 Guest User Workout Selection..................................................................................... 272.12 Manual Workout Screen................................................................................................282.13 E-Lift Workout..................................................................................................................292.14 E-Lift Workout Info Pages............................................................................................. 302.15 Seat Setting.....................................................................................................................312.16 Bluetooth Pairing: Heart rate Only...............................................................................322.17 Benchmark Test.............................................................................................................. 332.18 Workout Summary..........................................................................................................352.19 Personal Trainer Portal..................................................................................................362.20 Service Log......................................................................................................................37
CHAPTER 3:TROUBLESHOOTING............................................................................................383.1 Electrical Diagram.............................................................................................................383.2 Ports Description...............................................................................................................393.3 Troubleshooting-Console Does Not Light Up...............................................................403.4 Troubleshooting- Touch Panel Issue..............................................................................403.5 Troubleshooting-Error Code............................................................................................413.6 Troubleshooting-Touch Screen Calibration...................................................................41
Chapter 4:COMPONENT INSTALLATION..................................................................................424.1 WIFI Installation................................................................................................................ 42
1
CHAPTER 1:BASIC INFORMATION1.1 ITC Console Overview
MAIN FUNCTION• Runs on Android OS 4.3.• xID login• AM system updates and go through DAPI• Personal training – Web app that is integrated into the console software. Sendsworkout data to DAPI and sends workout parameters to the console, workout data format issame as current Nepulse workout data.• ErP mode, Console wake up from ErP by moving weight stack .• Software update include OS, GUI, Drivers, IO and LCB/MCB via internet or USB• Multi-language display.• User & Guest Log.
SPECIFICATIONS• Display: 10 inches• Touch Panel: Resistive Touch Panel• OS: Android 4.3• Processor: Free scale i.MX6 1GHz w/ NEON support (Dual Light) Quad core processor.• RAM: 1GB• Built-in Storage: 8GB eMMC, 8GB micro SD Card (optional)• WIFI: Yes• Bluetooth:Reserved• Personal fan: No• Speaker: No• Earphone Jack: No• USB w/ MFI:No
2
1.2 Serial Number Location
1.3 Ultra V2 Frames Matching with ITC Console
3
1.3 Ultra V2 Frames Matching with ITC Console
4
CHAPTER 2:CONSOLE INSTRUCTION
2.1 Console Display DescriptionThe Matrix machine is inspected before it is packaged. It is shipped in two pieces: the base and the console.Carefully unpack the unit and dispose of the box material. Note: There is a thin protective sheet of clearplastic on the overlay of the console that should be removed before use.The console has a fully integrated touch screen display. All information required for workouts is explained onscreen.
2.2 Modes InformationHold Matrix Logo for 5 seconds until keyboard populates.Basic Mode 1001 EnterAdvanced Mode 3001 EnterModel Type 3002 Enter
5
2.2 Modes Information
General
Tab SettingDefault
ValueRange Unit
Mode
EditableExportable Description
General
OS Version
Software
Version
I/O
Firmware
Version
Load Cell
Firmware
Version
Demo Mode FALSEBasic/Advan
cedFALSE
Out of Order FALSEBasic/Advan
cedFALSE
Setup
WizardFALSE
Basic/Advan
cedFALSE
Backlight
Brightness
Basic/Advan
cedTRUE
Language EnglishBasic/Advan
cedTRUE
Screen
Timeout30 30-180 Seconds
Basic/Advan
cedTRUE
Video Stop
Time120 0-300 seconds
Basic/Advan
cedTRUE
6
2.2 Modes Information
Date\Time\Units
Tab SettingDefault
ValueRange Unit
Mode
EditableExportable Description
Date\Time\
Units
DateBasic/Advan
cedTRUE
Date FormatMM/DD/YY
YY
MM/DD/YY
YY
DD/MM/YY
YY
YYYY/MM/D
D
Basic/Advan
cedTRUE
Weight Units kg kg/lbsBasic/Advan
cedTRUE
Time Zone GMT (33)Basic/Advan
cedTRUE
33 may not
match GMT.
GMT is the
correct
default.
Time Format TRUEBasic/Advan
cedTRUE
false = 12
hour, true =
24 hour
TimeBasic/Advan
cedTRUE
7
2.2 Modes Information
Bluetooth
Tab SettingDefault
ValueRange Unit
Mode
EditableExportable Description
BluetoothBluetooth
enabledFALSE
Check/No
check
Basic/Advan
cedTRUE
Network
Tab SettingDefault
ValueRange Unit
Mode
Editable
Expo
rtableDescription
Network
DAPI
EnvironmentProduction
Production,
Staging, QA,
Dev
Basic/Advan
cedTRUE
Indicates what server
(URL) the console
connects to for web
connected services
(workout tracking, web
apps, asset management,
DAPI)
xID Login TUREBasic/Advan
cedTRUE
Barcode
LoginFALSE
Basic/Advan
cedTRUE
Email Login FALSEBasic/Advan
cedTRUE
RFID Login TUREBasic/Advan
cedTRUE
All FALSEBasic/Advan
cedTRUE
Ethernet DisableEnable/Disa
ble
Basic/Advan
ced
Goes to Ethernet setup
page
Available Enable NOTE1 NOTE2 Basic/Advan NOTE3
8
Wireless
Networks
ced
Captive
Portal
Basic/Advan
ced
Allows connection to guest
networks
NOTE1:Wireless networks in range of the console with 'Other Network' always shown at the bottom of the list in order for the user to
specify their own network. Each network also displays their signal strength to the console, whether the network requires a password to
access (padlock) and which network the console is connected to if it is connected to one (black and gold colors).
NOTE2:If the user selects 'Other Network' they should be prompted to enter the Network Name, Password and the security protocol from
None, WEP, and WPA/WPA2 PSK which covers WPA, WPA2, WPAPSK, and WPA2PSK. If the user selects the network the console is
currently connected to (indicated by black and gold coloring for the network) they should be prompted with the option to forget the
settings for that network.
NOTE3:Follows the same look and function as First Time Setup for WIFI setup: lists available wireless networks and which one the
console is connected to if it is connected to one. Tapping a network name has the console prompt the user to enter the network password
if one is required. If the user inputs the wrong credentials the system notifies them that the console was unable to connect to the network.
Additionally, tapping on the network the console is currently connected to (indicated by black and gold coloring for the network) will
present a dialog with the option to forget the settings for that network.
9
2.2 Modes Information
Calibration
Tab SettingDefault
ValueRange Unit
Mode
EditableExportable Description
Calibration
Poll Rate ms 50 20-200 milliseconds Advanced TRUE
Sample
Length ms15000 1000-3000 milliseconds Advanced TRUE
Timeout ms 3000005000-30000
0milliseconds Advanced TRUE
Default Rep
Goal4 1-10 Advanced TRUE
Plate 1
Index5
1 - last plate
index for
equipment
Advanced TRUE
Lower
Percentage30 0-100 % Advanced TRUE
Upper
Percentage70 0-100 % Advanced TRUE
Basic Mode View Advanced Mode View
10
2.2 Modes Information
Hardware
Tab SettingDefault
ValueRange Unit
Mode
EditableExportable Description
Hardware
Model Read only
Min Stroke Read only
Frame Serial
NumberAdvanced FALSE
Console Serial
NumberAdvanced FALSE
ErP Enabled FALSEBasic/Advan
cedTRUE
ErP Timeout 120 5-720 minutesBasic/Advan
cedTRUE
Calibrate
Touchscreen
Basic/Advan
cedFALSE
RFID Tag
TypeFALSE NOTE1
RFID UID FALSE NOTE2
RFID
DisassociateFALSE NOTE3
Note1:RFID module is auto-detected. Any tags in range of the RFID antenna will be read and the tag type, if supported, will be displayed.
Note2:RFID module is auto-detected. Any tags in range of the RFID antenna will be read and the UID, if the tag type is supported, will be
displayed in decimal.
Note3:When the user touches the 'Disassociate RFID Tag' button a popup should launch instructing the user to swipe the RFID tag they
wish to disassociate from an xID and have a Confirm and Cancel option. The RFID tag should indicate it is detected in the popup. Only
activates if RFID Module is installed and the Module Installed option is checked.
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2.2 Modes Information
Workout
Tab SettingDefault
ValueRange Unit
Mode
EditableExportable Description
Workout
Delay
before rest
period
10 5-30 secondsBasic/Advan
cedTRUE
Rest period
timeout30 5-300 seconds
Basic/Advan
cedTRUE
Default Rep
Goal10 2-20
Basic/Advan
cedTRUE
Max Weight
Instruction
Timeout
30 2-120 secondsBasic/Advan
cedTRUE
Service
Tab SettingDefault
ValueRange Unit Mode Editable
Exporta
bleDescription
Service
HistoryService Items Basic/Advanced
Generates a service entry
from the service items
listed in a log that is kept
on the machine. Passes
instance through to Asset
Management.
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2.2 Modes Information
Asset Management
Tab SettingDefault
ValueRange Unit
Mode
EditableExportable Description
Asset
Managemen
t
Facility ID 0Basic/Advan
cedTRUE
Asset
Managemen
t Enabled
FALSECheck/No
check
Basic/Advan
cedTRUE
Workout
Tracking
Enabled
FALSECheck/No
check
Basic/Advan
cedTRUE
13
2.2 Modes Information
System Statistics
Tab SettingDefault
ValueRange Unit
Mode
EditableExportable Description
System
Statistics
Total Reps 0 Advanced FALSE
Read only in
Basic Mode.
Editable in
Advanced
Mode
Total Time in
Seconds0 seconds Advanced FALSE
Read only in
Basic Mode.
Editable in
Advanced
Mode
Total Work
in Joules0 joules Advanced FALSE
Read only in
Basic Mode.
Editable in
Advanced
Mode
Total
Workouts0 Advanced FALSE
Read only in
Basic Mode.
Editable in
Advanced
Mode
14
2.2 Modes Information
Analytics
Tab SettingDefault
ValueRange Unit
Mode
EditableExportable Description
AnalyticsAnalytics
Opt OutFALSE
Check/No
check
Basic/Advan
ced
Total
Error Records
Tab SettingDefault
ValueRange Unit
Mode
Editable
Exportabl
eDescription
Error
Records
Error Code, First
Occurrence, Last
Occurrence,
Count
FALSE Error history that can be
cleared with the Clear
All button. Lists the error
codes experienced by
the console, the first and
last occurrence of that
error code and how
many times it has
happened since the first
occurrence.
15
2.2 Modes Information
Update
Tab SettingDefault
ValueRange Unit Mode Editable
Export
ableDescription
Update
Update using
USBBasic/Advanced Note1
Check online
for updatesBasic/Advanced Note2
Automatic
Updates1:00
00:00-24:00
, Never
12 or 24
HourBasic/Advanced Note3
Available
UpdatesBasic/Advanced Note4
Note1:Check a connected USB drive for updates. If updates are found they will be listed under Available Updates and the button will
display Install.
Note2:heck DAPI server for updates. If updates are found they will be listed under Available Updates and the button will display Install.
Note3:Check for and install updates on an automatic schedule. The console will check at a random time within the hour selected from the
drop down list or if it has been more than 24 hours since the last check for updates. If an update is available the console will download the
update(s), set a flag indicating that updates are available and then wait to apply the update at a safe opportunity. A safe opportunity being
defined as the software being idle at the Welcome Screen for 30 seconds or reaching the ERP timer (if it's less than 30 seconds). If
'Never' is selected then Automatic Update is disabled. Time Format (12hr/24hr) is selected in the General Tab.
Note4:List packages that have updates available and their version.
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2.2 Modes Information
Management
Tab SettingDefault
ValueRange Unit
Mode
EditableExportable Description
Management
Restore
Factory
Defaults
Advanced Note1
Export to
USB
Basic/Advan
cedNote2
Import from
USB
Basic/Advan
cedNote3
Network
Export
Basic/Advan
cedNote4
Note1:Resets various options, counters, and configuration values to defaults given to the factory for production. See the Factory Defaults
Table for a list of options and values. It also resets the first time setup wizard to run again.
Note2:Export a system config settings xml file to an inserted USB drive with the console's settings. See the Export Settings Page for a list
of settings that are imported/exported.
Note3:Import a system config settings xml file from an inserted USB drive and update the console's settings. See the Export Settings
Page for a list of settings that are imported/exported.
Note4:Console broadcasts its settings over the network it is connected to. All other consoles on the same network are automatically
listening for a broadcast and will import the settings and update themselves. See the Export Settings Page for a list of settings that are
imported/exported.
Basic Mode View Advanced Mode View
17
2.2 Modes Information
Experimental
Tab SettingDefault
ValueRange Unit
Mode
Editable
Exportabl
eDescription
Experimental
Show debug
values during
calibration
FALSE Advanced FALSE
Note1
Show debug
values during
workouts
FALSE Advanced FALSE
Disable
Tiered
Services
FALSE Advanced FALSE
Use local
XML for
Tiered
Services
FALSE Advanced FALSE
Note1:The settings on this page are used to manage experimental features and advanced logging. These settings can
frequently change and are used for testing and debugging new features. Enabling any of these options may affect system
stability and potentially expose the user's personal information.
18
CHAPTER 2:CONSOLE INSTRUCTION2.3 First Time Setup
1.Language Setup 2.Model Setup
3.Connectivity Setup 4.Serial number Setup
5.Date,Time and Units Setup 6.Calibration
19
2.4 Login Setup
WIFI/Ethernet Not Available or Disable WIFI Available & xID Enabled
Welcome screen User Login Screen
Screen Error Message Screen
20
2.4 Login Setup
Guest Workout Selection Screen User Workout Selection Screen
User 1 will be highlighted in blue when active
Add a User Button User Login Screen
2nd User: Guest Workout Selection
User 2 will be highlighted in yellow when active.
21
2.5 User Registration
After first login ,there will be a registration.
Enter Personal Information
Agreement
22
2.6 RFID Log in and Pairing
Welcome Screen RFID scanned and logging in screen
Welcome RFID Pairing Failed Message Unpaired RFID scanned
User login Screen Tag pairing fail Message
23
2.7 Network
Welcome Screen with WIFI
Welcome Screen with Ethernet
Welcome Screen with no Network
24
2.8 Using Keypad
Hold Matrix Logo for 5 seconds until keypad populates .
25
2.9 Software Update
Download and Install Software Screen
USB Install Screen
Install Error Screen
Notes:1. Update Management was run on background.2. The software will check update every 24 Hours if the updates was enabled.3. The update resource can be defined between the DAPI service and USB disk.4. Downgrading is also required for RSCU.
26
2.10 Logged in Workout Selection
Workout Plan/Go Screen Restart Program
Confirm Restart Update Progress Bar
Goal & Experience Level Enter/Find Benchmark
27
2.11 Guest User Workout Selection
28
2.12 Manual Workout Screen
Manual Workout Screen
Reset Screen
End Workout Session New Workout Dialogue
Resume Workout Workout Summary
Note: Rep number for wedge patharound circle can be set in settingmode, will be same as defaultworkout rep.
Note: x seconds to enter restscreen and workout summaryscreen can be set in settingmode. No Active time reset whenever there is rep activity.
29
2.13 E-Lift Workout
E-Lift Selection Info/Go Screen
Workout Rep Screen Set Summary/Rest Screen
Workout Summary Screen
Note: User can toggle between sets
30
2.14 E-Lift Workout Info Pages
31
2.15 Seat Setting
Profile/Settings Button
Seat Settings Tab
Seat Settings Screen(unable in guest mode)
Seat position keypad
32
2.16 Bluetooth Pairing: Heart Rate Only
Note: Bluetoothenabled during FirstTime Set Up or inSpecial Mode.
Note:Allows a user to pairthe HR strap one time,then each time the userlogs in, the console willautomatically detect andpair with HR strap based
on MAC address.
33
2.17 Benchmark Test
Benchmark Tabs
Enter Benchmark Option
Find My Benchmark OptionPre-Tests & Rests
Workout Screens (3 Sets)
34
2.17 Benchmark Test
Your Benchmark
Result
My Program
35
2.18 Workout Summary
User 1 Workout Summary
User 2: Workout Summary
End Session: Log Off
36
2.19 Personal Trainer Portal
Workout Selection Screen w/PTP
Assignment Page
Details Selection
Set Details Page
37
2.20 Service Log
Go to service tap
Choose one service item
Create and confirm
Service log entry
38
CHAPTER 3:TROUBLESHOOTING3.1 Electrical Diagram
Frame
39
3.2 Ports Description
CN1 HDMI Input CN12 TV key CN23 USBCN2 HDMI Output CN13 Heart Rate CN24 Ipod/IphoneCN3 12v Output CN14 IR Port CN25 SPR-LCN4 12v Input CN15 Headphone
HR PortQuick keys
CN26 SPR-R
CN5 Console wire CN16 Headphone CN27 FanCN6 Safety key CN17 BT Port CN28 Internet portCN7 Back light CN18
E stopCN29 TV Tuner Ypbpr
CN8 10.1inch panel CN19 CN30 TV Tuner CVBSCN9 15.6inch panel CN20CN10 USB Dongle TV Tuner CN21 BT PortCN11 Touch Screen CN22 USB
40
3.3 Troubleshooting-Console Does Not Light Up
1) Symptom
a. The power is on, but the console will not turn on.
b. The console is damaged or the console cable is not connected properly.
2) Solution
1. The outlet the machine is plugged into is functional. Double check that the breaker has nottripped.
2. The correct power cord is being used. Only use the power cord included or provided by
Customer Tech Support.
3. The power cord is not pinched or damaged and is properly plugged into the outlet
and the machine. . Check to see if the connection of adapter is well.
4. Remove the console and check to see if the console wire has good connected with theconsole.
5. Remove the console mast and check to see if the console upper cable and console
lower is connected well.
6. Remove the side cover and check to see if the wires are connected well.
7. If the voltage through the console cable is 12VDC, the console is defective, replace it.
3.4 Troubleshooting- Touch Panel Issue
1) Symptom
The touch screen is not accurate or invalid.
2) Solution
1. If the touch screen is not accurate or has a deviation, enter Hardware tap(1001 or 3001)
and enter Screen Touch Calibration. Follow the prompts to calibratethe touch screen.
2. Loosen the side screws to check touch panel respond or not;
3. Check the touch screen for visible damage, indentation, or deformation. If any damage is
found, replace the entire display.
4. Check the connection of the FPC wire at the UCB. Even if well connected,
disconnect and reconnect and re-calibrate. If calibration still fails, replace the entire
display.
41
3.5 Troubleshooting-Error Code
Error code Description class level
04B0 UCB No communicationresponse
From LCB have 5 second Nocommunication response.
C
3.6 Troubleshooting-Touch Screen Calibration
1.Enter Screen Calibration
2.Press blue cross for 3 seconds until OK appear.
3.Keep doing step 2,the calibration will be done soon.
42
CHAPTER 4:COMPONENT INSTALLATION4.1 WIFI Installation
1. Get WIFI module.2. Assemble the WIFI module. aligned the hole on WIFI Module with the hole on main
board.
3. Lock 2 screws.4. Get WIFI antennas -right and left side.5. Lock WIFI antennas .Pls refer to the right side photo, use 4pcs Φ5x1 fix the antenna.6. Connect the antenna terminal with the WIFI module.
