For Discussion Today
1. The current sta te of tra ining ca regivers
2. Best pra ctices for enga ging ca regivers
3. How we pa rtner with sta te, MCO s, a nd other self-directed progra ms
What we’ve heard about Caregiver training
- Training covers payroll, hiring, time trackingContent
Delivery
Outcomes
Current State (emerging programs)
- Occasional in-person session with low attendance
- Online handbooks and policies
- None
What we’ve heard about Caregiver training
- Training covers payroll, hiring, time trackingContent
Delivery
Outcomes
Current State (emerging programs)
- Occasional in-person session with low attendance
- Online handbooks and policies
- None
Future State (sophisticated programs)
- Skills to help caregivers manage stress and burnout
- Skills to improve care delivered at home
- On-demand, web-based, interactive learning
- Engagement reports- Self-reported outcomes- Business case / ROI
- Attract and retain caregivers
- Differentiate as an innovative employer
- Improve care at home, reducing resource utilization
- Delay transition to long-term care
Speaking of training outcomes...
- Reduce caregiver stress and burnout
- Improve caregiver confidence
Caregiver Outcomes Consumer Outcomes Program Outcomes
What is Trualta?
Trualta is a web-based training platform built for family and self-directed caregivers.
● On-demand, personalized educational intervention
● 5-mins to 3-hours; delivered via eLearning, audio, video and print
● Professional-level training adapted for the untrained audience + social features
● Proven outcomes for caregivers and care recipients
Through our work with caregivers, we have developed four best practices for engaging caregivers:
1. Understa nd ca regiver motiva tors.
2. Persona lize to the ca re situa tion.
3. Come for the tra ining, sta y for the community.
4. Levera ge da ta to ma ke the business ca se
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4
1
● Validating current techniques:
● Becoming part of a community:
● Getting help with a new behavior or incident:
● Desire to help:
“Am I doing this right?”
“I want to know that I am not alone. I have no one to talk to that understands”
“How do I handle this new Behavior?”
“Am I doing enough? I want to do more but I don’t know how”
Motivators
2
Nice to speak honestly with a group that’s not judgemental.
I want to share my experiences with others.
The more you talk to other people the more you learn.
Community
2 Community
Having a hand -held spra yer is a big a dva nta ge to keep the spra y from getting in their fa ce.
Maureen C.
Turn on the hea ter in the ba throom to wa rm the room a nd pla y soothing music.
Andrea R.
Ha ve your supplies rea dy a hea d of time so you a ren’t tempted to lea ve her a lone
Denise S.
Leverage data to build the business case for implementing a training program
4
CaregiversWithout Training
CaregiversWith Training
54% Confident
95% Confident
Confident Caregivers Delay Long -Term Care
3-MonthDelay
6-MonthDelay
24-MonthDelay
$23,500
$47,027
$188,108
Example based on a self-directed program in California, for the population age 65+, with avg. providor hours of 104 per month wi th a wage of $13.60/hr compared to Cost of Long Term Care benchmarks
Cost of Care Savings $2019, California
Recap: Four best practices for engaging caregivers:
1. Understa nd ca regiver motiva tors.
2. Persona lize to the ca re situa tion.
3. Come for the tra ining, sta y for the community.
4. Levera ge da ta to ma ke the business ca se
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4
Dedicated, co-branded portals with local content
Visuals and language that speaks to the motivators
High-touch support including turnkey marketing
Real-time data and reporting dashboard
How we leverage these insights to set our partners up for success:
SCREENSHOTS
Dedicated, co-branded portals with local content
Visuals and language that speaks to the motivators
High-touch support including turnkey marketing
Real-time data and reporting dashboard
How we leverage these insights to set our partners up for success:
SCREENSHOTS
Dedicated, co-branded portals with local content
Visuals and language that speaks to the motivators
High-touch support including turnkey marketing
Real-time data and reporting dashboard
How we leverage these insights to set our partners up for success:
Dedicated, co-branded portals with local content
Visuals and language that speaks to the motivators
High-touch support including turnkey marketing
Real-time data and reporting dashboard
How we leverage these insights to set our partners up for success:
SCREENSHOTS
Evidence based finding60 Caregivers, 30 Days:
● Avg. pa rticipa tion in 33 a ctivities tota lling 8 hours
● 92% a ctively use a skill they lea rned on the pla tform
● 12% decrea se in severity of beha viora l symptoms a nd 10% decrea se in distress
● 30% improvement in ca regiver fulfilment2021 Publica tion in Journa l of
Alzheimer’s Disea se Reports