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2017 Issue IV JOURNAL Carolina Agents 2017
2017 Issue IV
JOURNALCarolina Agents
2017
CONTENTS2017 Issue IV Volume 49, No. 4
Commissioner’s Corner
A Year in ReviewBy: Aubie W. Knight, CIC, ARM
You May Not Be Interested in Politics... But Politics is Interested in YouBy: Joe Stewart
Thank You 2017 IIANC PARTNERS
Photo Recap: 2017 Young Agents Development Conference in Charlotte
NC Community College System Approves Option for Curricular Offerings in RMIBy: Bruce Mallette, Ed.D.
Meet Jeff Haney: IIANC’s Newest Chairman
Recap: Distracted Driving Symposiums
Get Money Back from the Trusted Choice Marketing Reimbursement Program
What’s Hot in IIANC Education
Congratulations New Designees
Member News
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Photo Recap: 120th Annual Convention in Myrtle Beach
Congratulations 2017 IIANC Award Winners!
IIANC Elects New Officers and Directors
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Carolina Agents Journal is published by and in the interests of the Independent Insurance Agents of North Carolina, Inc. (IIANC) four times a year.
Editor & Advertising Manager, Rena [email protected]
Insurance company personnel, vendors and other industry-related vendors may subscribe to IIANC mailings, including the Carolina Agents Journal by becoming Associate Members of IIANC. Contact IIANC for more information on membership. IIANC member agencies may receive additional copies by subscription. Statements of fact and opinion in the Carolina Agents Journal are the responsibility of the authors alone and do not imply an opinion on the part of the officers, staff or members of IIANC. The publisher does not assume responsibility for claims made by advertisers in the magazine. Participation in IIANC events, activities and/or publications is available on a non-discriminatory basis and does not reflect IIANC endorsements of the products and/or services. Articles and information published in this magazine may not be reproduced without written consent of IIANC. Bulk rate U.S. postage paid at Raleigh, NC.
Editorial and advertising offices located at: 101 Weston Oaks Ct, Cary, NC 27513 • Phone: 800-849-6556 • Email: [email protected] • Internet: www.iianc.com
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Jeff Haney, CPCU ARM Charlotte • [email protected] Rice, CIC LUTCF CBIA Fayetteville • [email protected] Chalk, LUTCF Morehead City • [email protected] Vogedes, III, CPCU AAI Edenton • [email protected] Snipes, CIC Dunn • [email protected]
George Chadwick, III Wilmington • [email protected] Robinson, CIC CWCP New Bern • [email protected] Cook, LUTCF CIC CRM Lumberton • [email protected] Pearsall, CIC AAI Chapel Hill • [email protected] Whitehurst, CIC AAI CWCA Wake Forest • [email protected] O’Connor Charlotte • [email protected] Hall Spruce Pine • [email protected] Williams, CPCU CIC CRM DAE CBIA CRIS CPIW Newton • [email protected] Sherrill, CIC CRM MBA Greensboro • [email protected] McBee Pittsboro • [email protected] Monty Ross, CIC AAI Kitty Hawk • [email protected] Tedder, Jr., CPCU CIC CRM CBIA AU AIS Charlotte • [email protected]
ChairmanChair-ElectSecretary/TreasurerImmediate Past ChairNational Director
District 1District 1District 2District 3District 3District 4District 5District 5District 6At LargeAt LargeAt Large
OFFICERS
DIRECTORS
STAFF
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IIANC STAFFChief Executive OfficerAubie W. Knight, CIC CRM • [email protected]
Chief Financial OfficerDiane Baldwin, MBA CPA • [email protected]
Vice President of Agency ResourcesRebecca Shigley, FLMI AIE AIRC ACS CICSR • [email protected]
Vice President of Finance & OperationsRoyce Henderson, CGA • [email protected]
Vice President of Governmental AffairsJoe Stewart • [email protected]
Vice President of Member ExperienceNatalie Simpson • [email protected]
Vice President of Professional DevelopmentLuAnn Wooters, CISR AAI • [email protected]
Accounting CoordinatorJanet Miller • [email protected]
Benefits Account ManagerCathy Hurley • [email protected]
Communications ManagerRena Todd • [email protected]
Database Administrator & RegistrarJanice Szewczyk • [email protected]
Education CoordinatorAdam Petrey • [email protected]
Education CoordinatorJulie Simser • [email protected]
Senior E&O and Special Account ExecutiveDenise Miller, AAI CISR • [email protected]
E&O Account ExecutiveGina Stallings, AAI CISR • [email protected]
Insurance Operations Administrative AssistantJudy McClain • [email protected]
Meetings and Events ManagerAllyson Knott, CMP • [email protected]
Membership CoordinatorJill Lewis • [email protected]
NCAIA STAFFChief Executive OfficerAubie W. Knight, CIC CRM • [email protected]
Agency ManagerLisa Weatherly, CRIS CISR CPIW MLIS • [email protected]
Director of Research and Special ProjectsBruce Mallette, Ed.D. • [email protected]
Account ExecutiveBarbra Abrahams, CISR CSRM CPIW • [email protected]
Account ExecutiveAnita Collins, CISR AIS • [email protected]
Account ExecutiveBrittani Moore, CISR • [email protected]
Account ExecutiveElizabeth Hale, CPCU • [email protected]
Senior Account Executive and Database ManagerKaren Kerr, CISR CPIW AAI • [email protected]
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Many of you know that soon after I was sworn into office in January I was surprised to learn that only 12 percent of the insurance fraud complaints our department received were being investigated. That meant that 88 percent of the complaints went unchecked.
I was equally dismayed to learn that some of our fire stations in North Carolina hadn’t been inspected in more than 20 years.
The reason why we weren’t investigating insurance fraud complaints and inspecting fire stations in a more timely manner was obvious. We were way understaffed.Our Criminal Investigations Division only had 20 law enforcement officers. And our Office of State Fire Marshal only had five fire station inspectors. That’s 20 fraud investigators in a state of more than 10 million people. And that’s five inspectors in a state that has 1,350 fire stations.
I took my concerns to the General Assembly and asked for permission to hire more people to resolve these issues. After almost six months, the General Assembly responded positively and gave us positions to hire more fraud investigators, attorneys to work with local DA’s to prosecute fraud, arson investigators, and fire inspectors.
Fighting insurance fraud is one of the best things that I can do to keep insurance rates low. According to the FBI, insurance fraud costs the average family between $400 and $700 per year in the form of increased premiums. Consumer protection is my No. 1 priority, and I will continue to fight insurance fraud with your help.
To report suspected fraud, contact our Criminal Investigations Division at 919-807-6840.
If you need to reach the NC Department of Insurance for any other reason, please call us at 855-408-1212, or visit us at www.ncdoi.com.
MIKE CAUSEY
NC Commissioner of Insurance
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Carolina Agents Journal - 2017 Issue IV 9
How does one go about writing a “year in review” article, without it sounding so cliché like the typical “year in review” article? “Can you believe that it’s already 2018?”; “Where does the time go these days?”; “The older I get, the faster time flies!”
With all of the above being true, I want to take a slightly different approach; For my year in review, let me share with you what I think were the “Top 10” stories for IIANC in 2017!
“Hello, my name is: ________”: Record attendance, including 93 first-time attendees at the 2017 InsurEXPO made name badges a necessity! Whoever said, “face to face meetings are dead” hasn’t been to an IIANC event. It’s like someone is watering our events with Miracle-Gro®!
Water, water, everywhere, nor any drop to drink: This has nothing to do with The Rime of the Ancient Mariner, but is instead about how IIANC was able to share the experience and lessons learned from Hurricane Matthew to hold nine disaster courses throughout the state. These were very well-received by the members, with a special “thank you!” to IIANC’s 2017 Agent of the Year, Danny Cook, for all of his efforts in this initiative.
It’s for the children: Thanks to the hard work of our Young Agents Committee and the generosity of our members and company PARTNERS, IIANC’s YAC raised more than $41,000 for the two North Carolina chapters of Make-A-Wish in 2017! Wow! If you’ve not been a part of the Young Agents Charity Golf Tournament, check out our 2018 event to be held on April 30 at Lonnie Poole Golf Course in Raleigh.
Put down the phone and #JustDrive: IIANC has made a commitment to make an impact on the epidemic of distracted driving. This is multi-pronged, multi-year program that kicked off in 2017. We have an ambitious Public Service Announcement (PSA) campaign that is underway. We also recently partnered with Travelers and held symposiums on this topic on the campuses of NC State and Appalachian State Universities. We are planning on two more such events in 2018. Attempting to find a legislative remedy that can adequately address this issue will also be a priority over the coming years.
Super PAC (who? us?): IIANC formed its own Independent Expenditure Political Action Committee (IE). This tool will be a great asset for IIANC as we work to keep the North Carolina insurance climate healthy and represent your interest with regulators and legislators.
Interns, interns and more interns: In partnership with the IIANC Education Foundation, IIANC was able to establish an internship grant program, which was able to offset part of the cost for nine member agencies that employed interns this past summer. Introducing young people to the insurance agency business is a great way to find that next generation employee! Plus, IIANC will: 1) go the career fair on your behalf; 2) promote your internship to students; 3) send you the resumes of interested students; 4) provide you with a step-by-step guide on what to do with your intern; and 5) subsidize the cost of the intern by up to $1,000. I’ll wait for a few minutes while you come up with a good reason for why your agency is not taking advantage of this program...
Article by:Aubie W. Knight, CIC, CRM
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Carolina Agents Journal - 2017 Issue IV 11
Ads, ads and more ads!: Through our continued partnership with Tar Heel Sports, hundreds of members took advantage of free radio ads aired during every broadcast of UNC football and men’s basketball games. Yes, it is true. This one benefit alone makes your membership dues a bargain!
Acronym Alert: IIANC’s Young Agent program has been rebranded to iLEAD. You can check out www.ileadnc.com for more details and the meaning of the new acronym (there may be a quiz later!) IIANC’s iLEAD program provides opportunities for sales training and leadership development to help agents build the foundation for a successful insurance career. We kicked off the new brand with an exciting conference in Charlotte, and expect big things from this group in the near future.
Kevin Durant joins Golden State Warriors: The Golden State Warriors know exactly how it feels when an awesome team gets even better with the addition of a super star (or two). Well, so does IIANC! With the addition of Rebecca Shigley as VP of Agency Resources, and Joe Stewart as VP of Governmental Affairs, IIANC’s management team added massive amounts of expertise, knowledge, and experience with these widely respected leaders. We have never been better positioned to GET STUFF DONE!
New members, new members and more new members: 2017 saw a record number of 50 new member agencies join IIANC. From large to small; from newly-established to agencies that have been in business for decades; all types of agencies were able to see that the IIANC Board, Committees and staff are committed to the success of our members and the independent agency system.
Our value proposition is strong, and only getting stronger! In an era where many membership organizations are struggling to recruit new members, for IIANC to have a record setting year is HUGE news! Thanks to all of our new members, and the many hands that helped in this effort!
What a phenomenal year! But wait... there’s more! As proud as I am of the many accomplishments that we achieved in 2017, I am even more excited about where we are heading for 2018 and beyond. As awesome as 2017 was, with a few exceptions, our accomplishments were mostly confined to doing an outstanding job at activities that IIANC has been engaged in for very long time. (Not that there is anything wrong with that!) In fact, we will continue our attempt to do those things even bigger and better (wait until you see the 2018 InsurEXPO lineup!)
But the real excitement will start to take place in 2018, as IIANC will take significant steps to be better positioned as a valuable strategic business partner for your agency. Our Strategic Plan calls for IIANC to focus more resources on providing: 1) consultative services to member agencies in a variety of areas; 2) comprehensive training and professional development for new hires, as well as executive/management training; and 3) comprehensive solutions for member agencies that are seeking new employees. We have already made progress in a number of these areas, with some big announcements scheduled for very early in 2018. Keep your eyes and ears open, as IIANC will soon be able to help your agency in ways that we have previously not been prepared to do.
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You may not be interested in politics, but politics is very interested in you.
This quote from the famous ancient Greek statesman, Pericles, is as true today as when it was first uttered in 5th century BC.
Every level of government enacts public policies that have a direct impact on the bottom line of business. Taxes, regulations, workforce mandates, economic development strategies, investments in infrastructure, and a myriad of other lines of intersection occur between your insurance agency and government at the local, state and federal level.
In our system of government, we give citizens a chance to vote for who gets into the positions in government where these public policy decisions are made. And, when public policy matters are discussed and debated by those we elect, we have the opportunity to weigh in and offer insights that help shape the decisions made.
At the heart of this effort is the ambition to avoid unintended adverse consequences from bad or ill-informed policy decisions that hurt consumers and keep agents from
being able to offer the fullest array of insurance products and related services.
It really is that simple. The tricky part, though, is getting those ‘not interested’ folks Pericles talked about to realize how important their participation can be.
To be successful, we need you. The good news is there are a lot of different ways to get involved.
With the creation of a Governmental Affairs position at IIANC comes the goal of establishing and operating a comprehensive advocacy and political engagement program that accomplishes three important goals:
1. Monitor, evaluate and take appropriate action on state legislative and regulatory issues that impact independent agents;
2. Create opportunities for active engagement with state legislators, the Commissioner of Insurance, and other government officials to build a stronger basic understanding of the issues important to independent agents;
You may not be interested in politics...but politics is very interested in you.
by: joe stewart, vp of governmental affairs, iianc
>>
Carolina Agents Journal - 2017 Issue IV 15
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3. Find ways to support candidates for the NC General Assembly and Council of State who are aligned with IIANC members on public policy matters critical to our industry.
As you can tell, there are many ways for you to participate– there is literally something for everyone, given different interests and availability.
Perhaps the easiest thing to do is take part in IIANC meetings with elected officials and candidates to help educate and inform them of our issues. Also, when an action alert comes out notifying you that a vote is coming up on a key piece of legislation, take a few minutes to contact your state representative with a quick phone call or e-mail, to let them know the position of independent agents on that bill.
In my three decades in government, politics and advocacy, I have often heard folks say, ‘I don’t know how to talk to politicians, and even if I did, why would they listen to me?’
That, too, is really simple. You are exactly the type of expert that candidates and elected officials want to talk to: someone with firsthand, do-it-every-day kind of experience. Always remember: the last thing any politician wants is a deluge of angry calls because they voted for or against something, not fully understanding the implications of the proposal – and you are just the right person to help them avoid that mistake when it comes to insurance issues.
In 2018, we will be launching a series of local gatherings with members of the NC General Assembly and IIANC members. Legislative roundtables will be informal, conversational gatherings that provide an opportunity for independent agents to provide their elected representative in the state legislature with a practical understanding of the challenges faced in the day-to-day operation of an insurance agency.
Additionally, we will be looking to host meetings with legislators on key legislative committees in Raleigh during the short session of the NC General Assembly that convenes in May 2018. This will help further strengthen our relationships with legislature leaders and provide an opportunity to discuss any insurance-related legislative
matters that may have come up during the session.
Another important way to help this effort is for everyone in an IIANC member agency to support IIANC PAC (our state PAC that supports candidates for the NC General Assembly and Council of State) and InsurPac (the IIABA’s PAC that supports congressional candidates).
Your contributions to IIANC PAC and InsurPac make it possible for us to support candidates running for state and federal office who are aligned with us on key policy issues of interest to independent agents. Making a contribution is an easy way for you to participate and support our governmental affairs efforts, and can be done online at www.iianc.com/pac – you can even make your contribution in monthly installments charged against your personal credit card. (A little bit contributed each month makes a BIG impact for IIANC during the election year.)
Also starting in 2018 will be special programs and communications for supporters of IIANC PAC and InsurPac, including regional briefings featuring polling data and expert analysis on key legislative and congressional races.
We’re also launching PAC SCOOP, a regular communication for PAC contributors featuring interviews and updates on key factors impacting the business and public policy climate in our states. This will provide you with the information you need to understand North Carolina’s dynamic political landscape during the 2018 election season.
Advocacy and political engagement is a little like painting the Golden Gate Bridge – getting ‘done’ generally just means that it’s time to get started again. The IIANC governmental affairs effort will be a consistent, organized and ongoing process that puts us in the best possible position to effectively accomplish the legislative and regulatory goals of IIANC members.
As a final note, know that I am in this role to serve YOU. Any time you have an issue, or have insights or inside information on the political goings-on in your part of the state, contact me at [email protected] or (919) 614-0520.
MAKE YOUR IIANC PAC CONTRIBUTION ONLINE AT IIANC.COM/PACIIANC PAC, IIANC’s political action committee, provides financial support to the campaigns of candidates with views and positions that are favorable to a healthy insurance marketplace, economic growth and small business ownership. This is the only PAC in North Carolina that represents the interests of independent insurance agents.
16 Carolina Agents Journal - 2017 Issue IV Carolina Agents Journal - 2017 Issue IV 17
Shannon Dannen and Marsha LilesIt was a packed house at our Night of Tribute celebration
Our Appalachian State University RMI delegation with Aubie Knight Pitchin’ for PAC Cornhole
Wayne Merrill and Johnny RobinsonPatrick Laney and Stewart FarrisJulie Ross and
Michelle O’Connor
Bob Rusbuldt and Aubie Knight
Keynote speaker Jason Hanson tying up our attendees! Jeff Haney and John Henderson
Naomi Kelley and Chris Beasley
Chris and Sandra Spivey
CONGRATULATIONS JOHN BODEWinner of IIANC’s 2017 Lifetime Achievement Award
John Bode (L), of Bode & Harrell, LLP in Raleigh, NC, was the recipient of IIANC’s highest award, the Lifetime Achievement Award. John’s career in law spans nearly 50 years, a majority of which have been spent representing IIANC before the General Assembly. Over the last 40 years, he has helped guide the association’s legislative efforts and worked to protect the livelihood and business interests of our members. This award has only been given to 13 others throughout the entire history of the association. Congratulations, John! Thank you for all that you’ve done for IIANC!
Kelly Sides and D’Arcy Ricketts
Carolina Agents Journal - 2017 Issue IV 19
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AGENT OF THE YEARDanny Cook (R), Owner of Cook Insurance Services in Lumberton, NC was named the 2017 Agent of the Year for his outstanding service to IIANC. Danny is an instructor for IIANC, where he currently serves on the Board of Directors.
YOUNG AGENT OF THE YEARPatrick Laney (R) of Catawba Insurance Agency in Catawba, NC, was named IIANC’s 2017 Young Agent of the Year. Patrick has served on the Young Agents Committee for years, where he most recently co-chaired the YAC Charity Golf Tournament to benefit Make-A-Wish.
COMPANY PROFESSIONAL OF THE YEARThe 2017 Company Professional of the Year award was given to Dee Yates, (R) of Gold PARTNER Imperial PFS for the outstanding support he and his company have shown to IIANC throughout the years.
2017 IIANC EDUCATION FOUNDATION SCHOLARSHIP
The 2017 IIANC Education Foundation Scholarship was presented to VFIS of North Carolina in Raleigh, NC. This $5,000 scholarship is used for the staff’s continuing education. Sherry Marshall (R) accepted the award on the agency’s behalf.
COMPANY OF THE YEARPresidential PARTNER Erie Insurance received the 2017 Company of the Year award, which is presented to the company that has demonstrated support for association activities and commitment to the independent agency system.
BROKER OF THE YEAR2017 Broker of the Year honors went to Gold PARTNER Burns and Wilcox. This award is presented to the broker that has demonstrated support for association activities and commitment to the independent agency system.
CONGRATULATIONS TO THE 2017IIANC AWARD WINNERS
Carolina Agents Journal - 2017 Issue IV 21
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IIANC Elects New Officers & DirectorsThe association’s newest leadership was installed at the 120th Annual Convention in September.
Jeff Haney, CPCU, ARM to Lead Association
CHAIRMAN-ELECT Mark Rice, CIC, LUTCF, CBIA
Callahan & Rice Insurance Group, Fayetteville, NC
SECRETARY/TREASURER Steve Chalk, LUTCF
Chalk & Gibbs, Morehead City, NC
IMMEDIATE PAST CHAIRMAN Bill Vogedes, III, CPCU, AAI, CBIA Vogedes Insurance Agency, Inc., Edenton, NC
NATIONAL DIRECTOR Dal Snipes, CIC Snipes Insurance Service, Inc., Dunn, NC
DISTRICT 1 DIRECTOR 2nd Term 2017-2019 George Chadwick, III George Chadwick Insurance, Wilmington, NC
DISTRICT 4 DIRECTOR 1st Term 2017-2019 Michelle O’Connor ISU O’Connor Insurance Associates, Inc., Charlotte, NC
DISTRICT 5 DIRECTOR 2nd Term 2017-2019 Lesa Williams, CPCU, CIC, CRM, DAE, CBIA, CRIS, CPIW
Twin City Insurance Agency, Inc., Newton, NC
DIRECTOR AT-LARGE 2nd Term 2017-2019 Monty Ross, Jr., CIC, AAI
G.R. Little Agency, Inc., Kitty Hawk, NC
DIRECTOR AT-LARGE 1st Term 2017-2019 Ray Tedder, Jr., CPCU, CIC, CRM, CBIA, AU
BB&T Insurance Services, Asheville, NC
For a complete list of the IIANC Board of Directors, including contact information, visit www.iianc.com.
Jeff Haney, CPCU, ARM, President of ECM Solutions, in Charlotte, NC, has been elected as the association’s Chairman of the Board of Directors for the 2017-18 term.
“I am honored to represent what I consider to be the best association in the industry. I look forward to continuing my work with the Board of Directors as we strive to bring our members the resources to help them succeed,” said Haney.
A graduate of Davidson College, Haney has over 30 years of experience in the insurance industry. Prior to becoming an independent insurance agent, he worked as a commercial underwriter and marketing representative for Aetna Insurance. Haney earned the prestigious Chartered Property & Casualty Underwriter (CPCU) and Associate in Risk Management (ARM) designations for his insurance knowledge and expertise.
Haney has been a member of the IIANC Board of Directors since 2009 and been active with the association’s Finance, Member Products, Surplus Funds and Trusted Choice Big “I” Junior Classic Committees. Jeff was co-chairman of the host/planning committee for the 2013 Trusted Choice Big “I” National Championship for which he received a Chairman’s Citation in 2013. He served as Chairman of IIANC’s Membership Task Force in 2014 and was the recipient of IIANC’s 2014 Agent of the Year Award, the highest award given annually by the association. He also currently serves on the Board of Directors for the Brantley Risk & Insurance Center at Appalachian State University and the East Carolina University Risk Management and Insurance Advisory Board.
Haney is a member of St. Vincent Catholic Church in Charlotte and has been involved with several local non-profits and charities in the Charlotte area.
Other members elected and re-elected to the Board of Directors:
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Prime Insurance CompanyPublic Entities of AmericaRisk Innovations, LLCSageSure Insurance ManagersSCUSelective Insurance Company of AmericaStonewood InsuranceStrickland Insurance Brokers, Inc.SummitTAPCO Underwriters, Inc.The Cincinnati Insurance CompanyThe Main Street America GroupUIGUniversal Property & Casualty Insurance CompanyUtica National Insurance GroupWAHVEWestfield InsuranceZenith Insurance Company
THANK YOU TO OUR 2017 PARTNERS
AFCO/Prime Rate Premium FinanceAmerican Public RiskCentral Insurance CompaniesHanover Excess & Surplus, Inc.ifinanceIndependent Market Solutions (IMS)
MetLife Auto & HomeSafeco InsuranceSmart Choice Agent’s ProgramSystem Search, Inc.Wright Flood
24 Carolina Agents Journal - 2017 Issue IV Carolina Agents Journal - 2017 Issue IV 25
Hunter Litaker, Stephen Roe and Joseph Liquori
David Essic, Michael Bowman, Stewart Farris and Haley Everett Amy Pierce and Amy Dawson Company Underwriters Panel
Not your typical badge ribbons...
Brent KellyJoseph Barge and Jacob Barge
Fogle Insurance Group from Huntersville
Ron White
Burns & Wilcox goes bowling!
Sydney Roe and Josh Lipstone
iLEAD: the new brand for IIANC Young Agents Aubie Knight
Jennifer Nielsen and Amelia Eisele
It was a SOLD OUT event!
Carolina Agents Journal - 2017 Issue IV 27
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NC Community College System Approves
Friday, August 18, 2017 was a big day for the IIANC-NCCCS Partnership. The State Board of Community Colleges (the governing board of the North Carolina Community College System - NCCCS) unanimously approved a realignment of the academic offerings in the Accounting and Finance programs across the fifty-eight community colleges. The new alignment provides for initial course offerings for a Risk Management and Insurance (RMI) subject area. Any community college choosing to offer RMI may provide students the opportunity to apply these courses toward a certificate, diploma, or two-year Associate in Applied Science (AAS) degree in Accounting and Finance. The NCCCS rollout of the new RMI subject area will take effect with fall semester 2018.
The new Accounting and Finance curriculum standard allows individual community colleges to serve their students with a greater focus on industry demands, employability, local industry needs, and completion. Additionally, when students complete any of the four subject areas (i.e., RMI, accounting, financial services, and general accounting and finance), employers can expect that the graduate has a solid foundational understanding in the program technical core and a focused specialty area of expertise.
The curriculum standard provides adaptability for learning and growing within an ever-changing accounting and finance industry. Transcripts may indicate a degree in accounting and finance with a designated subject area, e.g., RMI.
The approval by the State Board of Community Colleges was the result of a two-year review. To understand the effort and breadth of dialogue that occurred, let’s look at how this came about and what the future may hold.
CREATION OF THE RMI SUBJECT AREAAn article in Issue II of the 2017 Carolina Agents Journal shared the growing relationship between NCCCS and IIANC with IIANC contributing $240,000 to the IIANC-NCCCS Partnership Scholarship since fall 2013. In making these ongoing contributions, IIANC had the opportunity to share with the NCCCS senior leadership team, on multiple occasions, the importance of building the next generation of RMI leaders. This turned out to be good timing since NCCCS was looking to review several academic areas, including finance, where RMI typically fits when offered at the four-year institution level (e.g., ASU, ECU, UNCC).
Option for Curricular Offerings in RMIBy: Bruce Mallette, Ed.D.
>>
Carolina Agents Journal - 2017 Issue IV 29
In fall 2016, NCCCS began the Accounting and Finance Alignment Project (AFAP) that provided the opportunity to discuss in detail, as part of a much larger discussion, the offering of RMI courses by community colleges. Over 60 community college faculty, along with the NC Department of Public Instruction, NCCCS staff, faculty from institutions within the UNC System, and industry representatives collaborated to provide recommendations for the academic offerings in Accounting and Finance. IIANC had the opportunity to present to AFAP last April and was kept informed throughout the review process.
The AFAP’s participants performed a comprehensive review of the current offerings in the Accounting and Finance academic programs and proposed their separate curriculum standards be combined into one standard in order to:
1. Align the Accounting and Finance curricula with current industry and employer needs;
2. Incorporate program subject areas/specialty tracks that can lead to potential industry certifications and stackable credentials;
3. Provide graduates with a broader set of skills in the related Accounting and Finance areas;
4. Include recommended general education courses; and, 5. Develop a non-credit to credit “equate” transfer option
between continuing education and curriculum for specific insurance (INS) related courses to establish a system-wide consistency in the awarding of credit.
It was in #2 above, “program subject areas/specialty tracks,” where RMI course offerings emerged as part of the larger AFAP review. While “pre-licensing” was being offered in a handful of community colleges via continuing education, there had been no provision for accruing such course work toward an academic credential at any level. Though NCCCS had designed a “certificate” program for insurance in 1997, no community college chose to offer it.
It was through #5 above, “a non-credit to credit ‘equate’ transfer option between continuing education and curriculum for specific insurance (INS)” that a major structural breakthrough was made. Previously, “pre-licensing” existed in a few community colleges’ Continuing Education offerings but not on the academic program side of the ledger. With the approval of the AFAP recommendations, “credit” can now be given for RMI courses in the Accounting and Finance program.
This means, for the first time ever, a college can provide an AAS degree, diploma, and/or certificate in Accounting and Finance with an RMI subject area. In general, a “certificate” = 12-18 total credit hours, a “diploma” = 36-48 total credit hours, and the AAS two-year “degree” = 64-76 total credit hours. These credit hours are earned by meeting at least the minimum required credit hours established by the new standard’s categories of General Education, Technical Core, and Other Major Hours.
NEXT STEPS IN THE RMI SUBJECT AREA ROLLOUTNCCCS has a very specific protocol for the rollout of academic standards. Each community college must submit a “program of study” to NCCCS for the Accounting and Finance program, and
it must be approved by the first day of classes. Each community college’s program of study will note if the RMI subject area will be offered by that community college, or not.
If the RMI subject area is offered, then each community college will decide how many of the following courses it will offer.
BUS 147 Business Insurance 3 semester hours creditINS 121 Life Insurance 3 semester hours creditINS 122 Accident and Health Insurance 3 semester hours creditINS 125 Risk Management 3 semester hours creditINS 127 Claims Adjusting 3 semester hours creditINS 128 Med Sup/Long-Term/Estate Plan 3 semester hours credit
A minimum of nine semester credit hours are required to fulfill the RMI subject area; however, additional credit hours can be taken and are counted in the “other major hours” of the program of study.
A community college can also propose additional RMI related courses. The most likely topic for a new course is “property & casualty pre-licensing.” The courses above of INS 121, INS 122, and INS 127 are designed already as “pre-licensing” classes for those topics.
As the RMI rollout continues, IIANC will keep its membership abreast of opportunities to be connected to the community colleges’ developing RMI activities.
(L to R) LuAnn Wooters, Tom Marshall, Stuart Powell, and Bruce Mallette appear as panelists on RMI at the AFAP Professional Development Workshop at Davidson
County Community College on April 19, 2017
(front row R to L) Aubie Knight, Bill Vogedes,
Bruce Mallette, LuAnn Wooters, Stuart Powell
at the August 18, 2017 State Board of
Community Colleges
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Carolina Agents Journal: Thanks for sitting down with us, Jeff! Start off by telling us about yourself and your family.Jeff Haney: I grew up in Black Mountain, NC, and attended Davidson College, where I graduated with a B.S. in Mathematics, and was the quarterback of the football team (and captain my senior year!) I was the middle child, with one older sister named Debra, and a younger sister named Tracy. Barbara, my wife, and I have two daughters named Kristen and Laura. Kristen, an underwriting trainee with Auto-Owners, is married to Evan Rankin, and they have a son (my first grandchild) named Xander. Laura is in her second year of graduate school at East Carolina University, where she’s working toward her Doctorate in Psychology.
CAJ: What are your hobbies and interests? What do you like to do in your free time?JH: Lately, it’s been spending time with my grandson! I also love sports (as many of you know) - I’m a huge fan of both college and pro football, and I enjoy fishing and traveling.
CAJ: How are you involved with your community?JH: I’m a big believer in giving back to the communities where we live and work. We formed the ECM foundation three years ago, where each year our company partners with a non-profit in both Charlotte and Greenville (where our offices are located.) Our employees give their time and talent to those two charities throughout the year, and we also do a fundraiser for each of them. For 2017, we are about to give $45,000 to those charities!
CAJ: What got you started in the insurance industry?JH: I started with Aetna after college in a commercial underwriting role. After three years, I moved into marketing, and three years later I moved to ECM Solutions as a producer. I have been with ECM, my second and hopefully last job, for 26 years now! When I was in college, my guidance counselor suggested that I interview with insurance companies for an actuarial position, since I was a math major. After just one interview, I knew I didn’t want to be an actuary, but the underwriting job sounded interesting!
CAJ: What do you like most about being in the insurance industry?JH: I love helping people, and that’s what we do in the insurance industry! When people have something bad happen (personally or in their business), we are there to help them pick up the pieces and put things back together.
CAJ: As Chairman, what do you hope to see IIANC accomplish in this upcoming year? What are your main goals?JH: I want us to push the message of distracted driving. We need to continue to educate our clients, the public and politicians on the impact this is having in our country and our state. Public service announcements is one way we can do this, but we also have to change the laws in N.C. to help change the behaviors around distracted driving.
In addition to this lofty goal, we need to continue to accomplish our strategic plan of finding ways to be a better partner and resource for our member agencies. More than ever our members need resources and tools to fight the competition in our market.
CAJ: What do you see as your greatest challenge during your tenure as Chairman?JH: I think the biggest challenge will be getting laws in N.C. changed to deal with distracted driving. Even though this sounds like something that should be easy to get done and everyone should understand the need for these changes, I think it is going to be an uphill battle.
hi, jeff!
Jeff Haney, CPCU, ARM of ECM Solutions in Charlotte, NC, takes over as IIANC Chairman for 2017-2018. In addition to his long-standing relationship with the insurance industry, Jeff has a love for his family and community.
Jeff’s family (L-R): Laura, Kristen and Barbara
Jeff and his friends Gregg Ott and Mitch Spahn in Scotland
>>
Carolina Agents Journal - 2017 Issue IV 33
WE’RE READY TO HELP YOUREACH YOUR GOALS.
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Aubie Knight is a great CEO, and the staff at the association is incredible. I just need to make sure we keep finding ways to get better and not mess up the wonderful groundwork that has been laid by those who served before me.
CAJ: How did you first get involved with IIANC?JH: A friend of mine, Charlie Hoover, was working for IIANC at the time I got into the agency business. He called me up one day and said, “you need to be involved in the association,” and he was determined! I started by serving on a few committees and worked my way up to the Board of Directors. I have been involved for over 20 years now.
CAJ: How would you say being involved with IIANC has most affected your career?JH: I have received more from being involved with IIANC than I’ve ever put into it. The relationships I have built, the knowledge I have gained, the access to resources and people that have come from my involvement with IIANC, has been incredible. It has made me better at what I do, but also thankful for what I have and the career I have been able to build.
CAJ: What advice would you give to someone wanting to become more active with the association? What do you feel are the benefits of association involvement?JH: I would encourage anyone to jump right in, as you will be rewarded tremendously. I would suggest serving on a committee or talking with the association staff on other ways you can get involved. It is not something you can do passively, but if you are willing to work, it is very rewarding! The benefits are huge: the people you will meet, the knowledge you will earn and the resources you may not even know exist.
CAJ: If someone asked you why their agency should join IIANC, what would you say?JH: If you are not a member then you are missing out! The small investment you make in IIANC membership will return to you many times over if you learn all that the association has to offer, and take advantage of it. You cannot become a member and just wait on it to come to you. But, if you will learn all the tools and resources you have access to as a member, you will quickly learn it is a tremendous deal.
Out of all of the food in the world... what would you have for your “last meal”?I love to eat, so this is a tough one! Steak or fried chicken probably.
Do you have any pets?We have two dogs: Lexi and Landon that are six years old
What book are you currently reading/or the last book that you read?I just returned from vacation so I read a fun thriller by David Baldacci. Now that I am back at work though, I’m finishing up “The Five Temptations of a CEO” by Patrick Lencioni.
Who would you invite to a fantasy dinner?Another tough one to answer, because there are so many! President Bush, the Pope, Jack Nicklaus, Joe Montana, Condoleezza Rice, Warren Buffet, Bill Gates are all some options.
What has been the best moment in your life?There have been a few: My wedding, the birth of my two girls, the wedding of my oldest daughter, and the birth of my grandson.
What is most likely playing on the radio in your car?Country music of some type
If you were stranded on an island, what three things would you wish to have with you?I guess I have to leave out things like a boat, plane or phone that works. (I would also probably leave out my wife or family because I would not want them stranded and would want them to be safe!) So... I will go with plenty of water, plenty of food, and someone I like to keep me company.
What is your favorite spot to be in your spare time?A sporting event, with my family on vacation, or at home with my wife
“FUN FACTS” ABOUT JEFF:
Staff members of ECM Solutions
Jeff’s grandson Xander
Carolina Agents Journal - 2017 Issue IV 35
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Travelers, IIANC Presidential PARTNER, has launched a national campaign targeting distracted driving called Every Second Matters. In early November, IIANC partnered with Travelers, NC Vision Zero, the National Safety Council, the Road to Zero Coalition, and others, to hold symposiums at NC State University and Appalachian State University on the dangers of distracted driving.
“We’re here because traffic accidents have a cost,” said Michael Klein, an executive vice president at Travelers. “And we’re trying to find ways to prevent those accidents from happening in the first place.”
According to the North Carolina Department of Transportation, more than 1,440 people were killed in vehicle crashes in the state last year. Approximately 20% of those involved a distracted driving, but is likely to be even more depending on if the driver at fault admitted to being distracted or using a phone.
The symposium events featured a panel discussion focusing on the causes of driver distraction and ways to combat the issue, including a mobile app called Mojo. Created by TrueMotion, this app awards points that can be redeemed to win prizes, incentivizing people to not use their mobile devices while driving.
As you may have already heard, IIANC is heavily focusing on the issue of distracted driving. We have been running public service announcements at UNC football and men’s basketball games and on the radio broadcasts of these games, in addition to working with our new Vice President of Governmental Affairs, Joe Stewart, on the hopes of introducing legislation in favor of using hands-free devices when driving. For more information, visit www.iianc.com/DDresources.
distracted driving symposiums in nc
Carolina Agents Journal - 2017 Issue IV 37
Y O U ’ V E G O T T H I S
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CONTRIBUTEto IIANC PAC!
It Couldn’t be Easier to Give to IIANC PAC
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Every month, we spend money on things to make our lives more enjoyable. This year, will you pledge to spend some of that “fun” money to insure your future with a contribution
to IIANC’s political action committee?
MAKE YOUR CONTRIBUTION ONLINE AT IIANC.COM/PACIIANC PAC, IIANC’s political action committee, provides financial support to the campaigns of candidates with views and positions that are favorable to a healthy insurance marketplace, economic growth and small business ownership. This is the only PAC in North Carolina that represents the interests of independent insurance agents.
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Trusted Choice® will pay you to enhance your brand. We will reimburse a portion of expenses incurred in 2017 by Trusted Choice agencies in cobranding advertising and marketing materials; and in creating or updating a digital presence to include the Trusted Choice logo, link to the Trusted Choice website and Pledge of Performance. Available for all agency locations who have not been reimbursed for a digital upgrade in 2016. All agency members can be reimbursed up to $500 for the tier 2 digital update as a one-time reimbursement.
All funds reimbursed are on a first come first served basis. New members or first time users of the MRP can be reimbursed up to $1250 if they take advantage of both tiers 1 and 2.
Available for new members and first time MRP users only. The MRP will reimburse up to $750 for use of the Trusted Choice logo on anyconsumer-focused items. All agency locations will be reimbursed at 50% of the invoice amount, up to a $750 maximum reimbursement
per member location. This includes, but is not limited to, Freedom Campaign ad
materials, promotional items, original advertising (non-Freedom campaign ads), or collateral items likebusiness cards or stationery. Reimbursements will be made at 50% of the invoice amount, up to $750 max reimbursement.
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Available for all agency locations who have not been reimbursed for a digital upgrade in 2017. All eligible agency locations will be able to be reimbursed up to $500 for a digital upgrade using a web developer/vendor. This will include updates to an agency’s website, social media, or mobile app.
RECORD-SETTING
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Featuring the state’s largest industry trade show with 80 insurance companies and vendors showcasing their newest products and services
Offers a multitude of educational sessions centered around topics that matter most to insurance agents - agency management, sales,
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InsurEXPO18 will be packed with more content, networking time, and overall value than ever before!
Stay tuned for details on www.iianc.com
REGISTRATION OPENSIN EARLY 2018!
Carolina Agents Journal - 2017 Issue IV 41
Independent agents with premium from $1 million to $100 million join The Iroquois Group® for market optimization and strategies to increase their revenue, profits and agency value—without giving up their independence.
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To learn more about how Iroquois could further strengthen your agency, contact JoAnn Currie at 984-232-3185 or [email protected]
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Made STRONGERStrong Agencies
Iroquois recognizes some of its members who have recently played key leadership positions within the industry:
George Chadwick, III Director, District 5, IIANC
George Chadwick Insurance
Steve Chalk Treasurer, IIANC
Chalk & Gibbs, Inc.
Johnny Robinson Director, District 4, IIANC
Robinson and Stith Insurance
Bill Vogedes, III Chairman, IIANC
Vogedes Insurance Agency, Inc.
IROQUOIS Group®
Carolina Agents Journal - 2017 Issue IV 43
IIANC EDUCATIONWHAT’S HOT IN
VISIT WWW.IIANC.COM FOR MORE EDUCATIONAL OPPORTUNITIES
IIANC Veterans Licensing ScholarshipTo show our support for the men and women of the armed forces who have served our country, IIANC is proud to offer a program providing honorably discharged U.S. Veterans residing in North Carolina the opportunity to begin a rewarding career in the insurance industry by pursuing the education and training needed to receive a North Carolina P&C Insurance License - at no cost.
IIANC will connect interested Veterans with our members throughout the state who will serve as Verification Locations.
To learn more, visit www.iianc.com/veterans.
Coming in 2018: ABEN On-Demand CoursesIntroducing a new alternative for your continuing education needs! In 2018, IIANC will be transitioning all of our ABEN (Agents & Brokers Education Network) courses to an on-demand system. There will be no set schedule – you can attend any class at a time that works best for YOU!
Stay tuned for more information on this exciting change.
New AAI Class Coming in 2018Earn the NEW Accredited Adviser in Insurance – Management designation (AAI-M) by completing just one more course! This new course is not a requirement of the AAI designation, but if you are an AAI designee and pass AAI 87, you will earn the NEW AAI-M designation! Learn new leadership skills that will help align your agency’s operations with its organizational goals. The course is written from an agency perspective and is designed to help agency professionals develop in a leadership role. Candidates will learn to apply strategic decision making, marketing and communications to gain a competitive advantage and maintain strong relationships with clients, insurers and other partners. New techniques to improve agency financial results through strategic risk analysis and effective portfolio management will also be covered.
February 22, 2017 - Cary, NC April 10, 2017 - Charlotte, NC
Carolina Agents Journal - 2017 Issue IV 45
CIC DESIGNEES
Nathaniel Harman, CICG.W. Mountcastle
Allan Morgan, Jr., CICThe Hartford
Kelly Proctor, CIC, CISR, CPCU, AAIWestfield Insurance
Danyell Short, CIC, CISREverett Insurance Agency, Inc.
Joanne Slavin, CIC, CPCUHood Hargett & Associates
Diane Ziegler-Wolfe, CICNationwide Insurance
CISR ELITE DESIGNEES
Marjorie Clark, CISR EliteWade S Dunbar Company
Teresa Ferreira, CISR EliteFirst Pioneer Insurance Agency
Sandra Fisher, CISR Elite, AISFirst Insurance Services, Inc.
Lacy Hyatt, CISR EliteBankers Insurance
Cheryl Majerle, CISRC. Mark Hurley Insurance Agency
Leslie Stanfield-Wooten, CISR Elite, AINSBuilders Mutual Insurance
Carrie West, CISR EliteArthur J Gallagher Risk Mgmnt Services
Meredith White, CISR EliteBB&T Insurance Services
Patricia Woodall, CISR EliteFirst Mutual Insurance Company
Christine Yaden, CISR EliteAscension Insurance
CISR DESIGNEES
Earl Allen III, CISRJWB Insurance Group
Dana Barnhardt, CISRHarold W. Wells & Son
James Barr, CISRBB&T Insurance Services
Cynthia Burch, CISRCraft Insurance
Barbara Campbell, CISRMedical Mutual Insurance Company
Eugene Cubbal, CISRBB&T Insurance Services
Hollie Davis, CISRBB&T Insurance Services
Jason Edlin, CISRBB&T Insurance Services
Rosemary Frizzell, CISREarl F Penny Insurance Agency
Emily Gregory, CISRPiedmont Triad Insurance Agency
David Hensley, CISRMain Street Financial Group
Brett Isaacs, CISRBB&T Insurance Services
Debra Isley, CISRThe Phoenix Company
Barbara Johnston, CISRHarold W. Wells & Son
Danny Kerr, CISRBB&T Insurance Services
Emily Knortz, CISRThe Jessup Group
Mylissa Maynard, CISRSouthern Cross Underwriters
Darnell McKenzie, CISRBuilders Mutual Insurance
Deborah Morgan, CISRHope Mills, NC
Brandi Nyang, CISRAscension Insurance
Katrina Parker, CISRMorrow Insurance Agency, Inc.
Erika Sutton, CISRCarlton Insurance Agency
Debra Tomchesson, CISRThe Jessup Group
Jennifer Weaver, CISRBB&T Insurance Services
Elizabeth Wilbourne, CISRGenworth Mortgage Insurance Corp.
Yogi Wright, CISR, CSRM, CPCUSurry Insurance
CRM DESIGNEES
Chee Xiong, CRMBB&T Insurance Services
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@TheBigI_NC @TheBigI_NCfacebook.com/IIAofNorthCarolina
46 Carolina Agents Journal - 2017 Issue IV
MEMBER NEWS
Atlantic UnderwritersJana SheallyWilmington
BB Insurance Marketing, Inc.Jason Brown, cicAsheville
Catawba First Insurance Associates, Inc.Susan Flowers, cic, arm, api, aisNewton
The Insurance Solution Group, LLCDarrell TennieKnightdale
Pierce Group BenefitsDonald PierceHolly Springs
Ram Nimma Insurance AgencyRam NimmaCary
Sunup Insurance Services, Inc.Todd SwicegoodBermuda Run
WELCOME NEW MEMBERS
IN MEMORIAMWe recognize those individuals who had a great impact on our
industry and have passed away in the last year.
Katherine P. CoxRockingham | Cox Insurance Agency
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PATRICK LANEY HONORED AS A HICKORY YOUNG PROFESSIONAL
OWEN THOMAS WINS LUMBERTON CITY COUNCIL SEAT
JONES INSURANCE AGENCY NAMED BEST AGENCY TO WORK FOR IN THE SOUTHEAST
Congratulations to Patrick Laney, named one of the winners of the Hickory Young Professionals Top 10 Under 40 Competition. Winners were selected by a group of community leaders chosen by the Catawba County Chamber of Commerce.
Patrick, a 37-year-old native of Catawba and president of Catawba Insurance Agency, was recently awarded the 2017 IIANC Young Agent of the Year award. In addition to his numerous contributions to IIANC committees and is work with Make-A-Wish, Patrick is also a volunteer at Catawba Volunteer Fire Department. Most recently, Patrick won the re-election to continue to serve as a town councilman for Catawba.
He is an active supporter of The Lenoir-Rhyne Bears Club, volunteer at the Ronald McDonald House, and is a lifelong member of Redeemer Evangelical Lutheran Church in Catawba.
Congratulations, Patrick!
Congratulations to Owen Thomas, Senior Account Executive of Dial Insurance Agency in Pembroke, NC, winner of a Lumberton City Council seat in District 8.
“I started early and had a strong team,” Owen said. “I had a strong social media campaign and walked door-to-door. I
appreciate the support of the voters.”
The voters were ready for “new energy and new ideas,” Thomas said. “I hope to help move the city in the right direction, a direction the citizens deserve.
Congratulations, Owen!
Congratulations to Jones Insurance Agency in Garner, NC, who was named the Bronze winner of Insurance Journal’s Best Agency to Work For in the Southeast Award.
“Our agency is focused on helping,” said one employee who nominated the agency. “Other
agencies are all about sell, sell, sell. This one is all about help, help, help. Help the client. Help your teammates. Help your community. I love being part of an agency with that mindset and that everyone here shares it.”
Jerry Jones, CEO, and Buddy Gupton, president, said the teamwork by the agency’s employees has enabled the company to “establish an outstanding reputation for quality products and services that are delivered with integrity.
“We are humbled and gratified by our team’s positive response. We know that every department manager, every sales leader, and every team member is crucial to this success. They are the ones who make this the best place to work — they do it every day by every interaction with each other and each customer.”
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