Journey to become a Great Place To Work At
Finley Hospital
Start of JourneyWhy?In 2008, Finley administration wanted to change the culture. We want to create a great place for patients to receive care, employees to work and physicians to practice. (A Great Place To Work)
Employee Recognition• Manager Tool kits • Sending Thank you notes mailed to employees home• Employees birthdays cards mailed to employees
home• Birthday with David at breakfast or lunch • Caring Heart, You Make a Difference and Daisy awards • Employee to Employee recognition –kudos, and Wow
cards
Finley Thank You Notes
Finley Wow Note
Employee Recognition• Employee Quarter Century club and dinner • Employee Service awards banquet • Employee Pictures and welcoming hallway • Job Shadowing employees by management
and administration • Patient rounding by directors/administration
Service Awards Banquet
Employee Pictures
Communication, Input & Follow Up• Implementing Studer principles, practices and
procedures• Aligning organizational goals for all • Developing employee standards of behavior • Increase transparency of information • 30 and 90 day follow up meetings with new
hires
Communication, Input & Follow Up• Orientation/welcome strategies hospital and
dept level • Employee rounding by directors/admin and
post report with outcomes to suggestions• Directors including employees in decisions
impacting their jobs and work space• Open Forums quarterly with follow up
questions
Communication, Input & Follow Up• Focus Groups after survey to understand the
results and listen to employees suggestions for improvement
• GPTW survey last year – developed action plans in dept and hospital wide and implemented the action plans
• Quarterly updates on hospital and monthly on dept plans
Communication, Input and Follow Up• Staff meetings monthly or newsletter• Operations Councils at dept level• Human Resources monthly newsletter• Directors and employees treating each
other beyond expectations (gift like)• Peer Interviewing
Communication, Input & Follow Up• Directors posting/share their daily
schedule with their staff • In HR newsletter – highlight director so
employee get to know all of mgt team even if they do not work with the director
Benefits• Methods of communication of benefits
changes last year• Offering Health Savings Plan• Educate directors more on all benefits to
assist employees• Returned our match on 401(k) plan
Benefits
• Employee Incentive Program – Celebrate Us Success – Aligned with strategic goals
• Computer Loans for employees• Sharing our Employee Market philosophy
with staff
Social Events – Fun & team building
• Employee Activities committee • Celebrate our successes and new
journeys• Hospital week events • Celebrating new physicians and retiring
physicians with staff and physicians • Social events outside of work
Finley Employee Picnic
Wellness Activities
• Live Health Iowa • Welcoa Award – several items• Work Hardening Program • Employee fitness center
Employees Walking
Community• Mission Meal – serve community and
communication• Community events – Relay for Life,
March of Dimes, Heart Walk, etc. • Mgt involved in Chamber and Greater
Dubuque Development Corp events and boards
Heart Walk – Finley Team
Finley Journey – Road blocks– Consistently between directors– Ensure implementing items meaningful to all
employees– Hardwiring changes – follow up and what is
measured gets done– Lead by admin and mgt, but employees
involved– Right Individuals on mgt team and hospital
team
Future Ideas
• Next Survey on May, 2012 and listen to employees input/suggestions
• Reviewing Benefit changes suggested by employees
• Social Media Ideas• Communication methods/ideas