Sahil Dhawan
Global Head - Energy & Utilities Business,
India.
Africa HQ- 10 th Floor Office Towers Sandton
Johannesburg
Journey to Next Gen Platforms &
Industry Solutions
Copyright © 2017 Tech Mahindra. All rights reserved.
AUTOMOTIVEMarket leader in India,
with 37% market share*
FARM
World’s largest tractor
company by units sold;
Market leader in India for
>30 years with 40%
share*
FINANCELargest rural NBFC in
India
HOLIDAYSIndia’s No.1 Vacation
Ownership company
ITTop 5 IT service
provider from India
PRE-OWNED
CARS
India’s largest multi-
brand, pre-owned car
company
Revenue
$21 Billion
18
Industries
200,000+
Associates
Mahindra WaterMahindra Susten Mahindra Electric
Copyright © 2017 Tech Mahindra. All rights reserved.
107,100+ Associates
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INDUSTRY CONNECTS
Automotive
Banking & Financial Services
Energy & Utilities
Healthcare & Life Sciences
Public Services
Retail and Consumer Goods
Technology, Media & Entertainment
Communications
Travel & Logistics
Manufacturing
$ 5.0 bn Revenue
118,000+ Associates
90 Countries
Part of a $21 billion Mahindra conglomerate.
Mahindra holds 26.36% of shares
Cross leveraging industry and competency expertise. Solutions Integrating Enterprise IT, Digital and Engineering
L e a d e r s i n
I n d u s t r i a l D e s i g n
L e a d e r s i n D i g i t a l
E x p e r i e n c e a n d
S e r v i c e D e s i g n
Tech Mahindra is # 1 IT Services Consulting Firm in the World :
Forbes
Highest ranked non-US company in the Forbes Global Digital 100 list
Copyright © 2017 Tech Mahindra. All rights reserved.
Mahindra
Rise
Imagine Future with Mahindra Group
Copyright © 2019 Tech Mahindra. All rights reserved.
Highlights
Sub-Verticals 65+ Customers – 40+ Power & 20+ Water – Power & Renewables– Water & Waste Water Mgmt.– Gas
Provide Services & Solutions – Digital Services – Business Transformation & Modernization (Enterprise
Applications)– Infrastructure & Enterprise Security– Engineering Services – Platform Services with BPS Operations – Network Services– Business Consulting
E&U Value Creation Digital Transformation – using SAP ERP & ISU for top 6 Large Utilities in
EMEA Enterprise & Business Application Managed Service for an American
Energy Utility CIS , CC&B , WFM & Analytics for 2 large Utilities Major Digital Transformation of customer Experience for a Malaysian &
Singapore Water Utility End to End Infrastructure Management for a large Nuclear Energy
company Network Services for a large Integrated Utility & Mining
Our key customers
Re Imagine Utilities with Tech M Global Energy and Utilities Business
Over 65+ clients 1500+ Associates
Americas EMEA Asia
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Tech M Point of view in – E&U Industry Priorities & Disruption
Integration
& cloud
CIO
IoT
Analytics
Block chain
Cloud
AI & ML
Customer Experience
Intelligent ERP
Asset & Ops Excellence DER
ExperienceExperience for customers, suppliers, employees, and
ecosystem
ProcessesBusiness process digitization to improve operational efficiencies accuracy & business profitability
Business Model
Product & offerings to create competitive edge in the market
place
NEXT GEN PLATFORMS &
INDUSTRY SOLUTIONS
ELECTRICITY | WATER & WASTE MANAGEMENT | RENEWABLES
AssetRISE
“Connected Assets”
for Maximizing Asset
Performance and Ops
CXRISE
For Improving
Digital Customer
Experience
UtilityRISE
“Intelligent ERP”
for Optimizing the
Digital Core
ConnectInsights
Solution for all key
stake holders in Asset
Intensive Organization
Renewable’s
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• Integrated solution for Utilities Digital customer
experience. Integrating Billing , MDM , CIS with
Customer Engagement , Omni channel and Self
Service platform coupled with our BPS capabilities
(contact center and automation)
What is it Why It Matters Where is it going
• Traditional utilities will move to next
gen customer service to hold on to
their customer base and upsell to
generate revenues from New
Models. Like Telecom
• Also gain more insight about the
usage & Patterns of consumptions to
provide VAS in personalized manner
• Competitive Distribution & Retailing
• Telecoms taking over Utility Distribution due to better
Customer retention
• Energy Efficiency
• Customer Life cycle Management & retention
• Automated billing
• New revenue streams & models - connected homes
& EV charging
CXRISE
For Improving Digital
Customer Experience
CXRISE – Customer Experience
SMART ENERGY WATER- SMART CUSTOMER MOBILE.mp4
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Configurable Module
Why CXRISE Matters ?
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• A preconfigured, certified suite of solutions
tailored for utilities with built with Industry best
practices on SAP S4/HANA – 1809.
• Water
• Power Distribution
• Renewable
• 250+ preconfigured best practices and processes, with all in one approach or Modular.
• Incorporates common customizations and
enhancements for each solution
• Scoped for Intelligent ERP, Meter2Cash ,
Reporting & Analytics, Customer
Information System, Talent Management,
Asset Management.
• Incorporated world’s best CIS System and
EAM Solution on S/4 HANA-1809.
• Open Architecture, micro- services enabled,
integrated to Cloud Foundry
• Hosting optional available
UtilityRISE – Intelligent Core Solution for Digital Journey
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UtilityRISE Business Transformation (Reference Architecture) -
Intelligent ERP
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UtilityRISE – Solution, Approach, Investment
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olar Plants
The solar connect is a TECMNEXT IoT Platform solution on Microsoft Azurefor Energy & Utilities designed to meet changing current and future needs ofthe industry. ConextIsight helps customer induce efficiencies in AssetMaintenance , Workforce Planning & Scheduling. The platform enables ourcustomers to have a comprehensive understanding of the performance andhealth of sites remotely. Remote troubleshooting enables them to minimizetruck rolls in response to service calls. Notify your customers of upcomingmaintenance requirements, make suggestions for system improvements, andmake confident decisions, all on one platform.
Solar connect: All-in-one smart digital platform
Smart and Digital Features
ConnectInsights* Renewable’s
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Intelligent Electric Vehicle Charging System
3. Tech Mahindra EV Charging System.mp4
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AssetRISE
“Connected Assets” for
Maximizing Asset
Performance and Ops
• Connected Assets for Asset Performance
Management , Real-time asset condition monitoring
with diagnostics & Predictive Maintenance.
• Work Force Planning & scheduling with end to end
field Application, Service & Parts Management
• Use of VR & AR for Remote Asset Service
What is it Why It Matters Where is it going
• Remote Asset Management
• Diagnostics & fault tree analysis
• Equipment Efficiency
• Predictive Maintenance
• Work Force Planning
• Work Force Scheduling
• Aging Assets, Remote Management, OT & IT
Integration for Better Asset Health & Efficiency.
• Reduction in Maintenance & Service work force.
• High UP time of Assets for more productivity
Real-time ,centralized monitoring
Maximized asset performance
Comprehensive Portfolio management
Forecasting and predictive maintenance
Intuitive visualizations
Command center
Connected Assets to Maximize Asset
Performance Management
AssetRISE- Asset Performance Management
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Mobile Solution for
Field Servicing &
Picking Packing Remote Field
Service & Guided
Repairs
6X reduction in Picking Error byAugmented Reality “Objectidentification, Route guidance”
2X increase the Picking Productivity and accuracy with “Hands-Free, Heads-up” Visual workflow and Voice assistance.
Reduce the Training Costwith “Guided &Assistive pickingoperation”
> 40% savings on devices resulting in quicker ROI
Device supported by add-on Bluetooth scanners
TECH MAHINDRA IN ENERGY AND UTILITIES INDUSTRY
Water & Waste Mgmt.Power & Renewables
60+Global Customers
700+Associates across
locations
5IP’s in Last
2 years
Our Platform and IP’s
PLEASE VISIT
US AT
STAND B 10
Thank You