12
JPL Gateway User Guide Rev. 1.1 Designer and Manufacturer of Professional Headsets for Contact Centres & Unified Communications
JPL Gateway User GuideRev. 1.1
Designer and Manufacturer of Professional Headsets for Contact Centres
& Unified Communications
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
Contents
1. Introduction 3
2. What is JPL Gateway? 4
3. How to Install the JPL Gateway 6
4. How to Use 6
5. Compatibility and Remote Call Control 11
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
1. Introduction
JPL Telecom’s Gateway for Windows/Mac is a client application that allows users to control the settings on their JPL wired and wireless headsets with softphone call control, firmware updates, and more. The software enhances the user experience by providing valuable information about the state of their JPL wired and wireless headsets, such as mute and hook status from the desktop.
Smart Software: • With Gateway the user also has remote call control of softphone systems installed on their PC. • Gateway also provides a software and headset firmware update mechanism.
JPL Gateway has two core functions: • Softphone status - Status of the active USB-headset and which softphones they are ready to be used with • Personalize the headset - Adjust settings, control firmware updates and call control.
Secure and free software: Gateway is free of charge and is compliant with the SOC II Type 1 data protection standard.
How to get Gateway:Gateway can be downloaded from: http://www.jpltele.com/jpl-gateway.aspx
3
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
2. What is JPL Gateway?
With JPL wired and wireless headsets, the user can enjoy remote call control with Skype for Business out-of-the-box, that is, without having to install the JPL Gateway software. JPL wired and wireless headsets can interwork call control, mute, and ring detection with the Skype for Business softphone.
To use JPL wired and wireless headsets for remote call control with other softphones, JPL Gateway software must be installed.
Hook-Off
Hook-On
Ring
Hook-Off
Hook-On
Audio Connection
4
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
To use JPL wired and wireless headsets for remote call control of other softphones like Cisco Jabber, Avaya one-X Agent, etc., JPL Gateway software must be installed.
To work with other softphones, the JPL Gateway client software needs to be installed on your PC. After installation, the JPL Gateway can receive the USB HID commands and can send USB HID commands to headsets.
WirelessHeadset
WiredHeadset
Hook-Off
Hook-OnRing
Hook-Off
Hook-On
Audio Connection
JPL Gateway
Hook Off/On
Mute / Unmute
Ring On/Off
JPL Gateway
Hook Off/On
Mute / Unmute
Ring On/Off
PC
Make & Receive USB Event
USB
5
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
6
3. How to Install the JPL Gateway
Download the JPL Gateway from http://www.jpltele.com/jpl-gateway.aspx
Follow installation steps.
4. How to use
After installation, the short key icon will be displayed on your desktop.
When you click it, the same icon will also be displayed on the task bar.
The landing page of the JPL Gateway appears like this:
No. Name Description1 Device When USB headsets are connected, device information will be displayed.2 Settings Windows audio setting can be adjusted.3 Update The JPL Gateway version updating and headset’s version updating can be available4 Help Simple help guide5 Message Main message will be displayed.
① ② ③ ④
⑤
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
The first tab of menu is device menu. When you click it, you will see following page:
No. Name Description1 Device When the device menu is selected, it will be highlighted.2 ID Device ID will be displayed3 Photo Device photo will be displayed.4 Softphone Running softphone’s colour will be changed to green and check box will be shown to select. 5 Setting Windows audio setting is linked. User can click it and directly go to sound setting menu.
1
2
3
4
5
7
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
The next menu tab is Settings. After selecting it, the following page will be displayed.
①
②
8
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
The next menu tab is Update. You can update the JPL Gateway and you can also update your connected device’s firmware in here.
No. Name Description1 Update When the Update menu is selected, it will be highlighted.2 Update Check Click it to check whether there is an update or not.3 Gateway version Shows the version number of the JPL Gateway.4 Device version Shows the version number of device.5 Update box If there is an update, the green tick mark changes to an update box. Click it to update.
9
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
The last menu tab is Help, clicking on this will display the help content.
No. Name Description1 Help When the Help menu is selected, it will be highlighted.2 Version Displays the JPL Gateway version number
1
2
10
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
5. Compatibility and Remote Call Control
JPL Gateway provides compatibility between JPL Telecom USB devices and an extensive range of softphones.
It enables you to have remote call control (answer/end call, mute, etc.) from your JPL audio device over your softphone(s).
The remote call control features available for each softphone can be seen in the below Softphone list.
Features-Windows and mac OS
What is Gateway JPL Gateway is an application with a simple user interface, that enables you to easily view the status of your JPL device(s) and softphone(s). The device page gives you a device and softphone connectivity status which increases your confidence and ready status for every call.
JPL Gateway enables you to personalize your JPL device; firmware updates your device for the best possible performance; and to have Remote Call Control over your softphone(s).
Remote Call Control JPL Gateway enables you to have Remote Call Control (answer/end call, mute, etc.) from your JPL audio device.
JPL Gateway will automatically detect and enable Remote Call Control for the softphones installed on your computer.
Device Menu JPL Gateway device menu is a visible status menu.
The menu tab shows the status of your headset, if any updates are available, and if your softphone(s) are ready for use.
By clicking one of the installed softphones, you will be linked into the Gateway application for managing setting preferences, start firmware updates or access applications that might be available for your JPL device
Firmware Update The JPL Gateway Firmware Updater enables you to update the firmware of your JPL devices. Firmware is a type of software that runs inside many types of electronic devices, managing their various internal processes.
JPL releases updates that improve performance and adds new functionalities to your headset.
Where to Download http://www.jpltele.com/jpl-gateway.aspx
11
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
5. Compatibility and Remote Call Control
Supported Softphones-Windows
Avaya • One-X Agent 2.5 • One-X Communicator 6.2Cisco • Jabber 9.7.23CX • 3CX Client 15.xCounterPath • Bria 4.8.xMicrosoft • Skype 7.4.x • Skype For BusinessBroadsoft • UC-One 22.3.x.xxxMitel • Micollab Client 7.3
The listed versions are fully tested. Other versions may be working fine, but they are not fully verified yet.
Supported Softphones-Mac OS
Avaya • One-X Communicator Cisco • Jabber Microsoft • Skype • Skype For Business
The Mac version of the JPL Gateway is under development. The listed versions are fully tested. Other versions may be working fine, but they are not fully verified yet.
12
