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JR OFFICES AND OPENING TIMES USER GUIDE - japan-rail-pass · PDF file1 Y Please note: This...

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STATION OFFICE OPENING HOURS Mon-Fri. Sat, Sun & Hols | Sapporo 8:30-19:00 10:00-19:30 | 10:00-18:00 10:00-20:00 JR Information Desk Travel Service Center (East) Travel Service Center (South) Shinagawa 9:00-19:00 9:00-19:00 11:00-19:00 | 11:00-18:00 Information Center (Central Ticket Gate) JR-CENTRAL Ticket Office JR Tokai Tours Shinagawa Office Kansai Airport 05:30-23:00 Ticket Office Narita Airport Terminal 1 8:15-19:00 6:30-8:15, 20:00-21:45 8:00-20:00 JR EAST Travel Service Center Ticket Office Travel Center Narita Airport Terminal 2 8:15-20:00 6:30-8:15, 20:00-21:45 JR EAST Travel Service Center Ticket Office Haneda International Airport 6:45-18:30 JR EAST Travel Service Center (Tokyo Monorail 2F Ticket Gate/Arrival Lobby) Tokyo 7:30-20:30 7:30-20:30 10:00-18:00 JR EAST Travel Service Center (Marunouchi North) JR CENTRAL Ticket Office (Yaesu Central) JR Tokai Tours Tokyo Office Tokyo Ueno 9:00-19:00 Information Center (Central Ticket Gate) Tokyo Shinjuku 8:00-19:00 9:00-19:00 Information Center (New South Ticket Gate) Information Center (East Ticket Gate) Tokyo Shibuya 10:00-18:30 10:00-18:30 Information Center (South) JR EAST Travel Service Center (From Sun., December 3, 2017) Tokyo Ikebukuro 9:00-18:00 Information Center (Central Passage) Kyoto 5:30-23:00 8:30-23:00 8:30-19:00 11:30-19:00 | 11:30-18:00 JR EAST Travel Service Center Ticket Office JR Tokai Tours Kyoto Office JR Tokai Tours Kyoto Station Shinkansen Central Entrance Nagoya 10:00-19:00 6:00-10:00, 19:00-23:00 9:00-19:30 11:00-19:00 | 11:00-18:00 JAPAN RAIL PASS Exchange Office Ticket Office JR Tokai Tours Nagoya Office JR Tokai Tours Nagoya Station Hirokoji Entrance Office Osaka 5:30-23:00 8:00-20:00 Ticket Office (Central NO.12,13) Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA) Shin-Osaka 5:30-23:30 5:30-23:00 9:00-20:00 8:00-20:30 | 9:00-18:00 Ticket Office (JR-WEST East) Ticket Office (JR-CENTRAL Central) JR-WEST Travel Corner JR Tokai Tours Shin-Osaka Office For more exchange offices, see our page: www.japan-rail-pass.com/common-questions/where-to-activate-japan-rail-pass JR OFFICES AND OPENING TIMES u Z USER GUIDE HOW TO BOOK A SEAT & BOARD MY TRAIN JR OFFICES AND OPENING TIMES JR PASS VALIDITY HOW TO CANCEL MY JR PASS JAPAN MAP AND TIMETABLES Find out more : www.japan-experience.com | www.japan-rail-pass.com | [email protected] Founded in 1981, Japan Experience is a Japan specialist Travel Company. Our team of 30 persons in London, Los Angeles, Paris, Berlin, Tokyo and Kyoto are passionate about Japan and would be happy to discuss your trip. Paris + 33 (0) 1 42 61 60 83 London +44 (0) 20 3514 6932 Berlin + 49 (0) 30 311 99 701 Los Angeles + 1 800 835 6135 Kyoto +81 (0) 75 752 3518
Transcript
Page 1: JR OFFICES AND OPENING TIMES USER GUIDE - japan-rail-pass · PDF file1 Y Please note: This logo represents the If, during your journey, your JR train uses another company’s tracks,

STATION OFFICE OPENING HOURSMon-Fri. Sat, Sun & Hols|

Sapporo8:30-19:00

10:00-19:30 | 10:00-18:0010:00-20:00

JR Information DeskTravel Service Center (East)Travel Service Center (South)

Shinagawa9:00-19:009:00-19:00

11:00-19:00 | 11:00-18:00

Information Center (Central Ticket Gate)JR-CENTRAL Ticket OfficeJR Tokai Tours Shinagawa Office

Kansai Airport 05:30-23:00Ticket Office

Narita Airport Terminal 1

8:15-19:006:30-8:15, 20:00-21:45

8:00-20:00

JR EAST Travel Service CenterTicket OfficeTravel Center

Narita AirportTerminal 2

8:15-20:006:30-8:15, 20:00-21:45

JR EAST Travel Service CenterTicket Office

Haneda InternationalAirport 6:45-18:30JR EAST Travel Service Center

(Tokyo Monorail 2F Ticket Gate/Arrival Lobby)

Tokyo7:30-20:307:30-20:30

10:00-18:00

JR EAST Travel Service Center (Marunouchi North)JR CENTRAL Ticket Office (Yaesu Central)JR Tokai Tours Tokyo Office

Tokyo Ueno 9:00-19:00Information Center (Central Ticket Gate)

Tokyo Shinjuku 8:00-19:009:00-19:00

Information Center (New South Ticket Gate)Information Center (East Ticket Gate)

Tokyo Shibuya 10:00-18:3010:00-18:30

Information Center (South)JR EAST Travel Service Center (From Sun., December 3, 2017)

Tokyo Ikebukuro 9:00-18:00Information Center (Central Passage)

Kyoto5:30-23:008:30-23:008:30-19:00

11:30-19:00 | 11:30-18:00

JR EAST Travel Service Center Ticket OfficeJR Tokai Tours Kyoto OfficeJR Tokai Tours Kyoto Station Shinkansen Central Entrance

Nagoya10:00-19:00

6:00-10:00, 19:00-23:009:00-19:30

11:00-19:00 | 11:00-18:00

JAPAN RAIL PASS Exchange OfficeTicket OfficeJR Tokai Tours Nagoya OfficeJR Tokai Tours Nagoya Station Hirokoji Entrance Office

Osaka 5:30-23:008:00-20:00

Ticket Office (Central NO.12,13)Nippon Travel Agency TiS Osaka Branch(Travel Service Center OSAKA)

Shin-Osaka5:30-23:305:30-23:009:00-20:00

8:00-20:30 | 9:00-18:00

Ticket Office (JR-WEST East)Ticket Office (JR-CENTRAL Central)JR-WEST Travel CornerJR Tokai Tours Shin-Osaka Office

For more exchange offices, see our page: www.japan-rail-pass.com/common-questions/where-to-activate-japan-rail-pass

JR OFFICES AND OPENING TIMES

u

Z

USER GUIDEHOW TO BOOK A SEAT& BOARD MY TRAIN

JR OFFICESAND OPENING TIMES

JR PASS VALIDITY

HOW TO CANCEL MY JR PASS

JAPAN MAP AND TIMETABLES

Find out more :www.japan-experience.com | www.japan-rail-pass.com | [email protected]

Founded in 1981, Japan Experience is a Japan specialist Travel Company.Our team of 30 persons in London, Los Angeles, Paris, Berlin, Tokyo and Kyotoare passionate about Japan and would be happy to discuss your trip.

Paris + 33 (0) 1 42 61 60 83London +44 (0) 20 3514 6932Berlin + 49 (0) 30 311 99 701

Los Angeles + 1 800 835 6135Kyoto +81 (0) 75 752 3518

Page 2: JR OFFICES AND OPENING TIMES USER GUIDE - japan-rail-pass · PDF file1 Y Please note: This logo represents the If, during your journey, your JR train uses another company’s tracks,

1

YPlease note:This logo represents the Green Car, the equivalent of our 1st class, on all Shinkansen and certain fast lines. Unless you have a Green Pass, you will not have access to it without paying additionnal charges.

YPlease note:If, during your journey, your JR train uses another company’s tracks, and even if you hold a pass, you will have to pay a supplement. Payment can be made before boarding the train or on board.

HOW TO BOOK A SEAT & BOARD MY TRAIN

As the Japan Rail Pass is not a traditional ticket, you cannot go through the automatic gates.Instead, just show your pass to the staff in the glass booth next to the gates.

4 HOW TO BOARD MY TRAIN?

2If you are not catching your Shinkansen during peak hours (7 a.m. to 9 a.m. and 6 p.m. to 8 p.m.) or during bank holidays, you do not need to book your seat and you can use any non-reserved seat by showing your Japan Rail Pass.The Shinkansen trains run very frequently (every 30 minutes), particularly on the Tokaido line between Tokyo and Kyoto, so you don’t have to worry about booking.

SHOULD I RESERVE MY SEAT?

3You can do so without additional charges.HOW CAN I RESERVE A SEAT?

Before catching your train, go into a booking office at the train station (midori no madoguchi) and show your Japan Rail Pass.

DO ALL TRAINS HAVE RESERVED SEATS? All Shinkansen trains have cars dedicated to reserved seats (shitei-seki), and others dedicated to unreserved seats (jiyu-seki).Most local trains don’t have reserved seats, whereas other trains like the Narita Express only have reserved seats.

1HOW TO CANCEL MY JR PASS

If your voucher has not been exchanged, your Japan Rail Pass can be refunded within a year from the date of purchase.

WHEN CAN I CANCEL MY JR PASS?

2Yes there is a cancellation fee of 15% (excluding shipping charges). Please note that if your voucher has already been exchanged for the Japan Rail Pass and / or you have already used it to take the train, a refund will no longer be possible.

IS THERE A CANCELLATION FEE?

3In order to get your Japan Rail Pass refunded, you need to send your unused voucher to one of the offices below (preferably by registered mail or any secured courier way such as FedEx). Once we receive your voucher, you will be reimbursed on the credit card used for the transaction (minus the cancellation fee), and you will receive an email confirming the refund.

HOW DO I GET A REFUND?

• Japan Experience, 30 rue Sainte Anne, 75001 Paris, FRANCE• Japan Experience, Golden House, 30 Bloomsbury Street, London, WC1B 3QJ, UK• Japan Experience, Oranienstr. 58a, 10969 Berlin U8 Moritzplatz DEUTSCHLAND• Japan Experience 100 W Broadway, Suite 3000 Long Beach, CA 90802 USA

4You have lost your voucher (before exchanging it): You have to buy a new Japan Rail Pass. We will refund you the lost voucher 4 months after the issue date, after we have checked with the Japan Railway Company that the voucher has never been used. Cancellation fee may apply.You have lost your JR Pass (after exchanging it): You will have to buy a new pass as the Japan Rail Pass cannot be reissued nor refunded once exchanged.

WHAT CAN I DO IF I LOSE MY JR PASS?

For more information, see our page: www.japan-rail-pass.com/common-questions

With a national Japan Rail Pass, you can use all the trains on the JR railway network including JR Kyushu, JR Shikoku, JR West, JR Center, JR East and JR Hokkaido. Of course, you will have access to local and express trains but also to the fast bullet trains, ‘Shinkansen’, that connect most of the major cities in Japan.

JR PASS VALIDITY

Please carefully read the following list in order to know which transportation sytems are not included in the Japan Rail Pass.The JR Pass is not valid for:- Private Rail Lines: For non-JR rail lines, for instance Odakyu trains or Kintetsu trains, you will have to buy regular train tickets.

- Super Express only Shinkansen: You will not have access to the ‘Nozomi’ and ‘Mizuho’ Shinkansen. Instead you will be able to take other Shinkansen trains that serve the same routes even if they take a little longer.

- In cities: The Japan Rail Pass does not allow you to ride on subways or trams within cities. However, most big cities have a few JR lines that you can use to go around (Osaka Loop or Kanjo line, Tokyo Yamanote line, etc…)

- Others: It is possible to take a night train with the Japan Rail Pass but the ticket is not valid for the sleeper cars, private cars in night trains, and special compartments for which you will have to pay an extra fee.

The JR Pass is also valid for:In addition to the train, you will have access to other means of transportation with your Japan Rail Pass:

P JR Miyajima Ferry (please note that the JR Hakata-Pusan ferry to Korea is not included)

r Tokyo Monorail connecting Haneda Airport to Hamamatsucho Station

b Local JR Buses on a limited number of routes

Page 3: JR OFFICES AND OPENING TIMES USER GUIDE - japan-rail-pass · PDF file1 Y Please note: This logo represents the If, during your journey, your JR train uses another company’s tracks,

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Sendai Bay

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IwaizumiShizukuishi

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Naoetsu Saigata

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Kurashiki

Tamano

TsuyamaChizu

Kamigori

NiimiBingo-Ochiai

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Must-see CitiesImportant CitiesShinkansenJR LinesPrivate Lines Points of InterestAirportsFerriesMountains or VolcanoesLakes

TOKYO

Shinagawa

Map Legend

N�

0 100 200 km

TOKYO

SHINAGAWA

SHINYOKOHAMA

SHIZUOKA

NAGOYA

KYOTO

SHIN-OSAKA

06:26

06:34

06:46

-

08:20

09:16

09:30

06:08

06:23

07:18

08:11

08:52

09:03

09:10

20:03

20:10

20:22

21:10

22:10

23:02

23:16

20:37

20:53

21:29

22:24

23:08

23:20

23:26

|

SHIN-OSAKA

KYOTO

NAGOYA

SHIZUOKA

SHINYOKOHAMA

SHINAGAWA

TOKYO

HIKARI : Hourly departures also from 7:03 to 20:03 and from 7:33 to 19:33 (travel time approximatively 3 h)KODAMA : Hourly departures from 7:26 to 20:26 to Nagoya and from 6:56 to 15:56 to Shin Osaka, stops at Odawara (about 40 min from Tokyo)Hourly Departure after 16:56 to 20:56 stops at Nagoya. Departure from Tokyo station after 19:26 goes to Shin Osaka

TOKYO → SHIN-OSAKA SHIN-OSAKA → TOKYO

KANSAI AIRPORT (KIX)

SHIN-OSAKA

KYOTO

KYOTO

SHIN-OSAKA

KANSAI AIRPORT (KIX)

06:30

07:38

08:02

05:45

06:17

07:10

22:16

23:08

23:32

20:30

21:00

21:59

|KANSAI AIRPORT → KYOTO KYOTO → KANSAI AIRPORT

Hourly departures also from 7:15 to 20:15, except 8:17 (travel time approximatively 1h19 min)

Hourly departures also from 9:16 to 20:16, from 16:46 to 20:46 (travel time approximatively 1h16 min)

|SHIN-OSAKA

SHIN-KOBE

HIMEJI

OKAYAMA

HIROSHIMA

HAKATA

06:25

06:38

06:56

07:16

07:57

09:05

07:15 08:04 09:18 11:09 13:09 15:52 17:09 19:09

07:29 08:17 09:31 11:22 13:23 16:06 17:22 19:22

07:46 08:34 09:48 - - 16:22 17:38 19:38

08:07 08:55 10:08 11:56 13:56 16:43 17:58 19:59

08:48 09:36 10:48 12:36 14:38 17:23 18:39 20:39

09:55 10:39 11:53 13:44 15:45 18:31 19:49 21:45

20:38

20:52

21:15

21:37

22:32

23:52

SHIN-OSAKA → HAKATA (FUKUOKA) HAKATA (FUKUOKA) → SHIN-OSAKA

Hourly departure also from 10:09 to 20:09 (travel approximatively 2h45)

|KYOTO

NAGOYA

NAGOYA

GIFU

GERO

TAKAYAMA

TAKAYAMA

GERO

GIFU

NAGOYA

NAGOYA

KYOTO

06:42

07:34

07:35

08:05

09:25

10:16

06:46

07:32

08:52

09:13

09:46

10:34

07:42 08:31 09:32 10:58 11:56 13:58 14:58 16:58

08:35 09:25 10:26 11:34 12:34 14:34 15:34 17:34

08:43 09:39 10:48 11:43 12:48 14:48 15:43 17:43

09:03 10:11 11:08 12:06 13:08 15:08 16:06 18:05

10:15 11:33 12:27 13:26 14:24 16:26 17:25 19:33

11:01 12:29 13:10 14:10 15:05 17:10 18:09 20:19

08:00 09:38 11:32 12:33 13:31 14:38 15:35 16:32

08:45 10:26 12:21 13:19 14:18 15:24 16:21 17:15

10:12 11:41 13:41 14:41 15:41 16:41 17:41 18:41

10:33 12:02 14:02 15:02 16:02 17:02 18:02 19:02

10:46 12:19 14:09 15:09 16:09 17:09 18:09 19:09

11:34 13:11 14:45 15:45 16:45 17:45 18:45 19:45

18:58

19:34

19:43

20:06

21:30

22:15

18:46

19:28

20:43

21:02

21:09

22:01

KYOTO → TAKAYAMA (VIA NAGOYA) TAKAYAMA (VIA NAGOYA) → KYOTO

Kansai & Chugoku

NARITA T1

NARITA T2

TOKYO

TOKYO

NARITA T2

NARITA T1

07:44

07:47

09:05

06:18

07:17

07:18

21:44

21:46

22:41

20:03

21:12

21:13

|

AirportsNARITA AIRPORT → TOKYO TOKYO → NARITA AIRPORT

Departure around every 30 minutes from 8:00 to 20:00

Departure around every 30 minutes from 10:00 to 19:00

|05:04

05:49

05:00

05:45

00:14

01:00

00:00

00:29

KYOTO

OSAKA

OSAKA

KYOTO

KYOTO → OSAKA OSAKA → KYOTO

Departures every 10 min approximatively

07:03 09:00 10:30 12:15 13:38 15:15 17:09 19:44

07:31 09:28 10:58 12:43 14:05 15:43 17:46 20:13

07:00 09:05 10:30 12:00 13:30 15:15 16:30 19:15

07:28 09:28 10:59 12:29 13:59 15:44 16:59 19:44

|KYOTO → NARA NARA → KYOTO05:32

06:33

23:58

00:57

KYOTO

NARA

08:09 09:32 10:33 11:03 12:33 14:33 17:03 19:06

09:10 10:19 11:18 11:48 13:18 15:18 17:52 19:55

04:48

05:46

23:09

00:12

NARA

KYOTO

07:10 09:27 10:23 11:53 13:53 15:23 16:23 18:55

08:03 10:12 11:12 12:42 14:42 16:12 17:12 19:47

HAKATA

HIROSHIMA

OKAYAMA

HIMEJI

SHIN-KOBE

SHIN-OSAKA

06:59

08:27

09:09

-

09:41

09:54

20:51

21:58

22:41

23:02

23:19

23:32

Hourly departure also from 11:16 to 16:16 (travel approximatively 2h45 min)

08:48 09:46 11:05 16:40 17:41 18:43 19:44 20:08

09:55 10:53 12:59 17:47 18:48 19:50 20:52 21:19

10:35 11:34 14:46 18:34 19:28 20:31 21:32 22:00

10:56 11:55 15:22 18:55 19:55 20:56 21:53 22:21

11:52 12:11 16:00 19:11 20:11 21:12 22:08 22:37

11:24 12:24 16:14 19:24 20:24 21:25 22:21 22:49

KANAZAWA

NAGANO

TOKYO

06:00

07:07

08:32

20:17

21:46

23:24

07:48 08:48 10:56 11:56 12:56 14:50 16:09 18:09

08:55 09:55 12:24 13:20 14:24 16:18 17:34 19:38

10:20 11:20 13:52 14:52 15:52 17:52 19:12 21:16

Chubu (Alps)

TOKYO

NAGANO

KANAZAWA

06:16

07:40

08:46

20:12

21:54

23:21

|TOKYO → KANAZAWA (VIA NAGANO) KANAZAWA (VIA NAGANO) → TOKYO07:52 09:32 10:32 11:24 14:24 16:32 18:04 19:04

09:32 11:07 12:09 12:54 15:58 18:12 19:52 20:52

11:02 12:30 13:39 14:20 17:20 19:38 21:19 22:19

Train schedules are subject to change. Times indicated are for information only. Schedules might also change on weekends and national holidays. We are not responsible for travel difficulties due to scheduling errors. Please visit Hyperdia website for the complete train timetables.

KYOTO

KANAZAWA

06:59

09:13

21:21

23:29

|KYOTO → KANAZAWA KANAZAWA → KYOTO

KANAZAWA

KYOTO

05:35

07:51

20:47

22:59

07:15 08:15 09:53 11:24 13:20 14:20 16:00 17:54

09:34 10:37 12:09 13:37 15:36 16:37 18:09 20:09

08:41 09:42 10:40 12:10 13:10 14:10 16:10 19:10

11:02 11:58 12:56 14:20 15:26 16:30 18:26 21:22

07:27 08:43 09:16 09:46 11:14 16:44 19:16 20:46

08:36 09:36 10:06 10:35 12:05 17:35 20:05 21:36

09:02 10:04 10:34 11:04 12:34 18:04 20:32 22:03

06:21 07:49 08:48 09:30 12:00 16:30 18:30 19:30

06:48 08:15 09:16 10:00 12:30 17:00 19:00 20:00

07:41 09:04 10:04 10:54 13:20 17:51 19:59 20:59

07:33 09:03 10:33 12:03 13:33 15:03 16:33 19:03

07:40 09:10 10:40 12:10 13:40 15:10 16:40 19:10

07:52 09:22 10:52 12:22 13:52 15:22 16:52 19:22

- 10:10 - 13:10 - 16:10 - 20:10

09:19 11:09 12:19 14:09 15:19 17:09 18:19 21:09

10:13 11:46 13:13 14:46 16:13 17:46 19:13 22:02

10:26 12:00 13:26 15:00 16:26 18:02 19:26 22:16

06:27 07:17 07:26 08:43 09:16 10:43 15:43 19:43

06:42 07:32 07:42 08:58 09:32 10:58 15:58 19:58

07:34 08:27 08:34 09:35 10:26 11:35 16:35 20:35

08:38 - 09:38 10:38 - 12:38 17:38 21:38

09:22 09:52 10:22 11:23 11:52 13:23 18:23 22:23

09:33 10:03 10:33 11:34 12:04 13:34 18:34 22:34

09:40 10:10 10:40 11:40 12:10 13:40 18:40 22:40

08:50 10:15 12:20 14:44 15:14 17:16 18:48 19:46

08:43 10:18 12:23 14:48 15:18 17:19 18:52 19:50

09:55 11:18 13:16 15:47 16:18 18:20 19:51 20:55

07:00 08:00 09:00 10:03 14:03 16:33 18:03 19:03

07:54 08:59 09:55 10:56 14:55 17:27 18:59 20:05

07:56 09:01 09:57 10:57 14:57 17:29 19:01 20:07

JAPAN MAP AND TIMETABLES

KYŪSHŪ

SHIKOKU KANSAI

KANTŌ

CHŪBU

TŌHOKU

CHŪGOKU

HOKKAIDŌ


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