July 29th 2015
This presentation contains certain forward-looking statements regarding the company’s strategy, initiatives, and expected performance. These statements are often, but not always, made with words or phrases like “may,” “should,” “could,” “will,” “predict,” “anticipate,” “believe,” “estimate,” “expect,” “intend,” “plan,” “projection” and similar expressions. Such statements are only predictions of the outcome and timing of future events based on our current expectations and currently available information and, accordingly, are subject to substantial risks, uncertainties and assumptions. Actual results for future periods may differ materially from those expressed or implied by these forward-looking statements due to a number of uncertainties and other factors, including operating risks, liquidity risks, legislative or regulatory developments, market factors, current or future litigation, or other factors beyond our control. For a discussion of these and other factors affecting the company’s business and prospects, see the company’s annual, quarterly and other reports filed with the Securities and Exchange Commission.
All written and oral forward-looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by the cautionary statement above. You should not place undue reliance on forward-looking statements. Each forward-looking statement speaks only as of the date of the particular statement, and, except as required by law, we undertake no duty to update or revise any forward-looking statement.
Unless otherwise indicated, or the context otherwise requires, references in this presentation to “EZCORP,” “the company,” “we,” “our” and “us” refer to EZCORP, Inc. and its subsidiaries.
Safe Harbor Statement
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EZCORP has continued to experience a deterioration in share price and earnings
3
0%
50%
100%
150%
200%
250%
Jan 2011
Jul 2011
Jan 2012
Jul 2012
Jan 2013
Jul 2013
Jan 2014
Jul 2014
Jan 2015
Jul 2015
Russell 2000 Index
EZCORP
Share Price Performance
Indexed to January 3rd, 2011 value As of July 23rd, 2015
Net Income1 & Operating Income2
US$, millions
Note: 1. Net income (Profit After Tax) attributable to EZCORP, Inc. 2. Income from continuing operations, net of tax. Numbers are before the restatement of financial statements related to Grupo Finmart loan portfolio issues
-46
34
144
5273
156
2014 2013 2012
Reported Operating Income Reported Net Income
First Cash
Cash America
As a result, we undertook a review of all our businesses. The review focused on assessing how we would achieve strategic, financial and execution success
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Select markets with attractive competitive
dynamics
Leverage core capabilities to build
sustainable competitive advantage
Undertake initiatives to win in selected markets based on competitive
advantage
STRATEGIC SUCCESS
Investments based on rigorous assessment of
risk and returns
Returns in excess of cost of equity / WACC
Sustainable EPS growth
FINANCIAL SUCCESS
EXECUTION SUCCESS UNDERPINNED BY MANAGEMENT TALENT
• Focus on businesses with – strong strategic positions – strong customer
relationships – attractive markets
• Close USFS – regulation – lack of scale – competitive pressures – capability issues
• Focus on – US Pawn – Grupo Finmart – Mexico Pawn
Our strategy is based on a need to Focus – Simplify – and Optimize our organization and businesses
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EZCORP 3 Year Strategy
Optimize Focus Simplify
• Simplify – operating model – organizational structure – key processes
• cost savings and efficiency improvements
• customer experience improved
• employee satisfaction enhanced
• Optimize – existing and future
investments based on rigorous assessment of risk and returns
– disciplined execution
Our vision and strategy are supported by four key imperatives with clear measures
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EZCORP’s Vision
Key Imperatives
Measures
To be the market leader in North America, within three years, in responsibly and respectfully meeting our customer’s desire for access to cash when they want it
Market Leading Customer Satisfaction
Exceptional Staff Engagement
Attractive Returns to Our Shareholders
Most Efficient Provider of Cash
• Lead in customer service among our peers in North America
• Create an environment for outstanding staff engagement
• Deliver leading returns to shareholders
• Be the most effective & efficient provider of our products & services
• Top quartile mystery shopper results1
• #1 in Net Promoter Score versus peers1
• Low turnover rate • Top 25% in staff
engagement survey1
• EPS growth • ROE above cost of
equity
• Cost to income ratio • Time to cash
Notes: 1. Externally commissioned measures
We will FOCUS on the three businesses in attractive markets where we have strong strategic positions, strong relationships with customers and strong capabilities
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Demand Competitive
Dynamics Regulatory
Strength of Strategic Position
Strength in Customer
Satisfaction Strength of
Capabilities
Overall Strategic
Assessment
Business
Demand for Product & Services
Nature of Competition
Regulatory Environment
Top 3 Player by Size
Meeting the Needs of
Customers
Possess Core Capabilities to
Win
✓✓ ✓✓ ✓✓ ✓✓ ✓✓ ✓✓ ✓✓
✓✓ ✓✓ ✓✓ ✓✓ ✓✓ ✓ ✓✓
✓✓ ✓✓ ✓✓ ✓ ✓✓ ✓✓ ✓✓
✓✓ ✗ ✗✗ ✗✗ ✓ ✗✗ ✗
US Pawn
Grupo Finmart
Mexico Pawn
USFS
Market Attractiveness
The decision to close our USFS business was driven by regulation, competitive pressures and capability
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Regulation
Competitive Pressures
Capability
Strategic Rationale
• CFPB • Texas city ordinances • Other state regulations
• USFS is sub-scale (#6) • Regulation will require scale • Larger competitors better positioned
• Key capability deficiencies (e.g. product, systems, processes) • Substantial investment in time and costs is required for marginal returns
• Accelerating downward returns due to regulation • The close option is the optimal option • Three key businesses offer superior returns
US Pawn, Mexico Pawn and Grupo Finmart have sound foundations for future success
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US Pawn Grupo Finmart Mexico Pawn
Market Attractivene
ss & Strategic
Position
• #2 position in a highly fragmented market
• Organic growth opportunities to increase market share
• Strong underlying demand for pawn
• Good market position in the “large” store format segment
• Very attractive market growth
• Attractive margins from vertically integrated model
• Strong #3 position in a consolidating market
• Upside in both existing and new government agency convenios
Customer Satisfaction
• Strong customer satisfaction • Positive customer satisfaction
• Outstanding customer satisfaction
Capabilities
• Strong operational capabilities and metrics
• Comparative store growth upside
• Improving key operational capabilities and metrics
• Comparative store growth upside
• Strong capabilities in front-office activities
• Needs investments in systems and processes to support future growth
Market Attractiveness
& Strategic Position
Customer Satisfaction
Capabilities
Each of the three businesses enjoys strong to outstanding customer satisfaction performance
Note: 1. Derived NPS 2. Six month average September 2014 to February 2015 Source: Customer Surveys 10
Other Competitor
Brands
+36
Major Competitor
+39
+34
EZPAWN Grupo Finmart2
+48
Net Promoter Scores
Empeno Facil1
+17
US Pawn Grupo Finmart Mexico Pawn
We will leverage our strong customer satisfaction levels to achieve customer leadership. We will achieve this through four key levers
Note: Grupo Finmart operates via Field Offices 11
CUSTOMER LEADERSHIP LEVERS
Customer Leadership
Marketing & Customer
Systems & Processes
Store & Field Office Staff
Store & Field Office Presentation
•Measurement of customer experience
•Marketing underpinned by analytics to drive superior customer experience
•Efficient and effective end-to-end customer experience
•Higher tenured & trained store and field office staff
•Enhanced customer relationship
•Attractive environment for customers
We will invest on average ~$15M per annum in capital expenditures across the four key levers over the next three years
Note: Initatives apply to all businesses unless otherwise noted. GF = Grupo Finmart 12
SELECTED CUSTOMER LEADERSHIP INITIATIVES
Customer Leadership
Marketing & Customer
Systems & Processes
Store & Field Office Staff
Store & Field Office Presentation
•Automated back office (GF) •Online/mobile channel (GF) •New point-of-sale
technology (Pawn) •Improved broadband
(Pawn)
•Store revitalization (Pawn)
•Workforce management (Pawn) •Field sales tools (GF)
•Advanced data warehouse •Mystery shopper program •Comprehensive Net
Promoter Score program •Training (Pawn) •Incentive compensation
Our new strategy requires a simpler, less costly and more efficient operating model and structure
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US Pawn
Mexico Pawn
Grupo Finmart
Cen
traliz
ed IT
Cen
traliz
ed F
inan
ce
Cen
traliz
ed H
uman
Res
ourc
es
Oth
er C
entra
lized
Sha
red
Ser
vice
s US Pawn
Mexico Pawn
Grupo Finmart
IT Finance
Human Resources Marketing
IT Finance
Human Resources Marketing
IT Finance
Human Resources Marketing
USFS
IT Finance
Human Resources Marketing
CURRENT AND FUTURE EZCORP OPERATING MODELS
Current Future
Head
Offi
ce IT
Head
Offi
ce F
inan
ce
Hea
d O
ffice
Hum
an R
esou
rces
O
ther
Hea
d O
ffice
Sha
red
Ser
vice
s
We will achieve annualized reductions in our overhead costs of at least $34m after three years
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$12m saving from closing USFS
$9m in net D&A savings (write-offs offset by
CAPEX)
$13m cost out from operating model / spans & layers
changes and procurement savings
OVERHEAD COST REDUCTION INITIATIVES US$, M
Our strategy will result in impairments and write-downs / write-offs / charges of approximately $75-85m
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WRITE-DOWNS/WRITE-OFFS/CHARGES US$, M
$75-85m Profit Before Tax Impact
$20-25m Pre-Tax Cash Impact
$5-10m Post-Tax Cash Impact
• Store/Facilities Exit Costs • Employee Severance and
Retention Payments • Asset/Goodwill Impairment
or Write-downs
• Tax Benefits from Deduction of Non-Cash Write-Offs
We have a clear and focused strategic direction: 1. Businesses in attractive markets, with strong strategic positions, strong capabilities
and excellent growth prospects. Exit those businesses without these characteristics
2. An operating model and business structure that supports the execution of our strategic direction
3. An investment in technology that simplifies processes, improves efficiency, enhances the customer experience and enhances employee satisfaction
4. Returns on investments above our cost of equity based on rigorous financial evaluation and disciplined execution
5. Consistent growth in earnings per share over the long term
Summary – Focus. Simplify. Optimize
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