July Collaborate 2011

8/6/2019 July Collaborate 2011

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Mediation in a cold economic climate

July 2011

Issue No 67

For people interested in mediation in Scotland

The Scottish Mediation Network is funded by the Justice Directorate of the Scottish Government.

Scottish Charity No SC034921, Company No SC258173Registered Office: 18 York Place Edinburgh EH1 3EP www.scottishmediation.org.uk

collaborate

and conciliation wherever possible beforetaking a dispute to court.

Legal AidJust why Legal Aid costs us so much incomparison to the Germans and the French,39 for England and Wales, 31 for Scotlandcompared with 5 a head for France andGermany,(2) is a subject worthy ofinvestigation and debate.

The UK Government have decided that theywant to reform the legal aid system so thatit:

Discourages unnecessary andadversarial litigation at publicexpense

Targets legal aid to those who needit most

Makes significant savings in the costof the scheme

Delivers better overall value formoney for the taxpayer

On the face of it the reforms are hard to

argue with, but as ever the devil is in thedetail. The Governments plans for Legal Aidwere uncovered on 21st June 2011 andinclude cuts which will affect legal aid fordisputes over welfare benefits, clinicalnegligence, personal injury, debt, divorce,employment, immigration and housing.Legal Aid will remain available for casesinvolving threats to liberty, physical safety,child welfare or the immediate threat ofhomelessness. Many anti poverty

organisations have voiced concerns thatthese cuts will disproportionately affect thepoorest in society.

Jonathan Djanogly, the UK ParliamentaryUnder Secretary for the Ministry of Justicehas made no secret of his support for

mediation. In various speeches and pressreleases he has emphasised the need toconsider alternatives to litigation. Duringhis time at the Ministry of Justice, therehave been several important initiativeswhich have raised the profile of mediationsignificantly including:

Maintaining Legal Aid funding forfamily mediation

Introducing a pre-action protocolfor family mediation information

assessment meetings Establishing a Small Claims

Mediation Service across all HerMajestys Courts and TribunalServices (England and Wales)

A new Government DisputeResolution Commitment to replacethe ADR Pledge

Cynics would say that the key driver for thefocus on mediation is that the Ministry of

Justice has to shave 23% from its overallbudget and mediation is perceived to be acheaper alternative to litigation. With LegalAid now costing over 2 billion each year it is an obvious area for Ministers to prune.This also applies to ensuring thatGovernment departments are not wastingmoney litigating disputes that could beresolved using quicker and more efficientmeans. The ADR Pledge which precededthe Dispute Resolution Commitment (DRC)

saved the public purse 360 million.(1) Thenew DRC requires all Governmentdepartments and agencies to usealternatives such as mediation, arbitration


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It is very unfortunate that the promotion ofmediation is perceived to come at the priceof denying access to justice for the poorestand most vulnerable. Lord Neuberger, Masterof the Rolls, who has in the past spoken

favourably of mediation, said: Access to thecourts is not a privilege but a fundamentalright. If there is no effective access to thecourts, the fundamental underpinning to allforms of dispute resolution systems, such asmediation and even arbitration falls away.Lord Neuberger also challenged thecomparison figures given by Ken Clarke,Justice Secretary, for other Europeancountries citing a Council of Europe reportwhich showed that when the entire amount

spent on the courts, legal aid andprosecution services was taken into account,the UK actually spends slightly less thanaverage compared to other Europeancountries.

We need to make it clear to all thatmediation should be a voluntary process and people should not be compelled to use itbecause they cannot afford the alternative.Mediation has to be sold to people on itsmerits not on the basis that it provides a cutprice alternative to litigation. We also needto challenge the notion that Access to Justiceis the same thing as Access to the Courts itis not. There are occasions where access to

justice is more readily obtained by going tomediation than litigation.

In Scotland a different approach is beingtaken, according sources inside the ScottishLegal Aid Board, and it is unlikely that thepoor will bear the brunt of cuts to the legalaid budget. However it is clear that therewill still be a strong requirement to findsavings in the Legal Aid budget.

One of the impacts of the legal aid reformsin England and Wales is a projectedincrease in mediation business of around10 million per annum. There is no reasonwhy we should not be pushing mediation in

Scotland as a means of helping to resolvecivil disputes. A cursory examination of theSLAB Annual Reports indicates that theremay well be areas where not only wouldmediation be a quicker and more efficientmeans of resolving disputes, but wherethere would be a public good in so doing, ascases are resolved more quickly and withsignificantly less stress to the parties.However we need to sell mediation on itsmerits not on the basis that it can

undercut litigation. Mediation needs to beseen by people as a positive and notHobsons choice.

We have a new Minister for CommunitySafety and Legal Affairs, RoseannaCunningham, and we will be taking theearliest opportunity to seek a meeting withRoseanna to discuss these matters. Wewould be very interested in gettingfeedback from our members and thereaders of Collaborate so that this can be adiscussion informed by the opinion of theNetwork and our friends.

If you wish to comment on any of the issuesraised in this article, please email

[email protected]

Margaret Lynch, Director

(1) Ministry of Justice Annual ADR Pledge Reports2001 - 2011

(2) Reform of Legal Aid in England and Wales:TheGovernment Response, UK Ministry of JusticeJune 2011; Scottish Legal Aid Board StatisticsTotal Cost of Legal Assistance to the Taxpayer2008/9; Scotlands Population statistics 2009

Scottish Government Press Release 06/08/2010

The Scottish Legal Aid Board can provide funding to help people who qualify to get legaladvice and representation (where a solicitor puts their case in court).

Applications for legal aid can only be made through a solicitor. Whether you can receivelegal aid or not is based on both the merits of your case and your financial position. You

may receive civil legal aid but still have to make a contribution to the cost of your solicitor.

Further information about the availability of legal aid for mediation can be found on our

information leafletavailable in our online library.
mailto:[email protected]:[email protected]://www.scribd.com/doc/56381361/Legal-Aid-Informationhttp://www.scribd.com/doc/56381361/Legal-Aid-Informationhttp://www.scottishmediation.org.uk/library/resources-for-the-publichttp://www.scottishmediation.org.uk/library/resources-for-the-publichttp://www.scottishmediation.org.uk/library/resources-for-the-publichttp://www.scribd.com/doc/56381361/Legal-Aid-Informationmailto:[email protected]


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The Road to the New Practice Standards

there was sufficient confidence about thequality of mediation amongst the generalpublic and in commercial enterprises soencourage its uptake. Self certification, intheir view, was no longer an option.

Users of mediation services wanted atransparent system of independentvalidation of mediation skills andexperience.

Registered MediatorsA number of concerns were flagged bymediation practitioners including: Concerns about the focus on the

number of mediations conductedwould benefit a few experiencedmed ia tors and concent ra teopportunities to mediate on those fewindividuals.

Fact that mediators were finding itdifficult to access clients willing to payfor mediation meant that the amountof money available to invest in qualityassurance was limited.

Other mediators wanted a much morerobust approach to quality assurance.

Some felt that client satisfaction rateswere a better indication of amediators skill than the number ofmediations successfully concluded.

Need to maintain practice standardsat a price mediators can afford wewant to expand the cohort group ofregistered mediators in Scotland, notmake it smaller.

Significant demand was expressed fora mediation mentoring programme toenable newly trained mediators togain sufficient mediation experienceto go onto the Register.

Comparing Scotland with the CMC andCollege of MediatorsIt became apparent the Practice Standards

for the SMR had fallen behind those of the

New practice standards for mediators andmediation training organisations havebeen developed following an extensiveconsultation exercise which involved onethird of Scotlands registered mediators, asurvey of mediation service users and keystakeholders.

The brief set out by the Standards Boardwas that the Review should seek to: Improve the quality assurance of

mediation in Scotland Ensure the standards are

benchmarked against those of theCMC and College of Mediators inEngland and Wales

Strengthen the Register by exploringmeans of linking with other specialistprofessional registers in Scotland

The Standards Board appointed a 3 personreview group comprising Margaret Lynch,Director of SMN, Stuart Valentine, CEO ofRelationships Scotland and Ian

McDonough who is both Director of theScottish Community Mediation Centre andthe Chair of the Standards Board to takeforward the review.

The Consultation ProcessAll members of the Scottish MediationRegister (SMR) were invited to participatein the consultation exercise and could doso by: Attending one of the consultation

meetings Submitting their thoughts in writing Completing an online questionnaire Telephoning the office and speaking

directly to the Director, MargaretLynch, who was collating responses

Findings of the Consultation Process

Key StakeholdersThe Scottish Government position was

quite clear. They wanted to ensure that

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CMC and College of Mediators and there was a danger that the practice standards inScotland were perceived as being weaker and providing less quality assurance than that ofour counterparts in England and Wales.

There was a general view expressed that we had to strive for equivalency with the CMC and

College of Mediators, even if we did not follow their lead to the letter.

SMN and the Mediation FamiliesThe SMR practice standards had always set the bar lower than the practice standards set byRelationships Scotland for family mediators and the Scottish Community Mediation Networkfor Community Mediators. Both Relationships Scotland and the Scottish CommunityMediation Network were keen to ensure that they continued to be the rightful owners ofpractice standards for mediators in their field. A Partnership approach will be taken withboth Relationships Scotland and the Scottish Community Mediation Network which will seeall of their services advertised on the Register.

OutcomesWe hope that we have managed to move towards a more robust quality assurance systemwhilst at the same time recognising that in the current economic climate, mediators cannotbe expected to invest more in their cpd.

We hope that the new practice standards will be well received, and there will be anopportunity for SMR members to comment on them at the forthcoming Members Meeting inthe Conforti Institute, Calder Street, Coatbridge on 31st August 2pm 4pm.

Membership Afternoon Tea

Members of the Scottish Mediation Network areinvited to join in Afternoon Tea at the ConfortiInstitute, 31st August, 2pm4pm.

Tea and scones will be provided!

Members, for further information or to book your place,please email [email protected]

There is a direct train from both Edinburgh and Glasgow to Coatbridge. We willhave a mini bus picking people up at Whifflet and Coatbridge Sunnyside Stations.To book your pick up, please let us know which train you will take and which stationyou will arrive at and include this information in your email confirmation ofattendance. Please let us know if you can come by [email protected]

New members

We continue to welcome new membership applications and renewals, for information about

member benefits and the different types of membership or registering as a practitioner visitthe Joinsection of our website.
http://www.scottishmediation.org.uk/joinhttp://www.scottishmediation.org.uk/joinhttp://www.scottishmediation.org.uk/join


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Following a review and consultation onpractice standards for the ScottishMediation Register, a comprehensive report

and new Practice Standards have beenproduced, these will replace the oldBenchmark Standards. Both documentswere approved by the Standards Board on25th May 2011. The new Practice Standardscame into effect on 1st June 2011.

There will be implications for mediators inScotland both in the short and the longterm. The Scottish Mediation Network willsupport all members and practitioners in

ensuring they understand these changesand in achieving the new PracticeStandards.

TimescaleSome changes found in the PracticeStandards will take effect immediately,while some changes will take affect over thenext 12 months. In addition there arechanges that will take time to develop andimplement. We aim to ensure that

practitioners stay informed on thesechanges.

There are immediate changes in the areasof: Initial training requirement Sufficient experience Systems for addressing concerns Family and community mediators

Ongoing changes in the areas of:

Maintaining a portfolio New category of mediator

There are also some longer term changes,which include: Learning and development plans

Competency framework

What are the immediate changes?The following changes will have immediate

effect for all new applicants to the ScottishMediation Register. However, all currentmembers of the register who have paidbefore 1st June 2011 will be deemed as

New Practice Standards: Guidance for Mediators

meeting this requirement for the 2011-2012membership year.

Initial training requirementThe mediation training will include not lessthan 40 hours of tuition and role-play, (witha minimum of 20 of these training hoursspent in role play or practical exercise)including a formal assessment. Theassessment should include directobservation of practice as a mediator in role

play.

The initial training requirement for

admission to the register has been raisedfrom 30 to 40 hours of training, maintainingthe previous requirement that 50% of thistime be spent in role play or practicalexercise.

Sufficient experienceAdmission to register now requires thecompletion of 2 mediations in the past 12months and/or not less than 6 hoursconducting mediations as a principle

mediator in the past 12 months.Previously, admission to the registerrequired the same number of mediationsand hours, but gave the options of

assistant, observer or co-mediator aseligible hours for satisfying this criteria.These will no longer be acceptable as formsof experience for satisfying entry to theRegister.

Systems for addressing concerns

All Scottish Mediation Network Registeredmediators are required to have anappropriate system for addressing concerns.In addition to the Practice Standards nowrequired mediators to inform clients thatwhen their own complaints handling processhas been exhausted, the clients can, if theywish. Take a complaint to the StandardsBoard.

Family and Community Mediators

Following the establishment of partnershipagreements with Relationships Scotland andthe Scottish Community Mediation Network,responsibility for setting practice standards


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(including initial training) for community andfamily mediators are deferred to therespective organisations:

Family and Community Mediators mustcomply with the practice standards set byRelationship Scotland for Family Mediatorsand the Scottish Community MediationNetwork for Community Mediators.

Only those mediators who were approvedby Relationships Scotland or the ScottishCommunity Mediation Network, or who couldevidence that their qualifications and

practice standards were equivalent to thoseset by Relationships Scotland in respect ofFamily Mediators or the Scottish CommunityMediation Network in respect of communitymediators would be able to list themselvesas family or community mediators on theRegister.

This change will not affect mediators who donot work in the fields of family orcommunity and neighbourhood mediation.

What are the on-going changes?

Maintaining a portfolioThe new Practice Standards take a stepaway from self certification and require allmediators to maintain a portfolio containingthe following: Initial Training Certification Log of Mediations/Mediation hours

undertaken Log of CPD hours and CPD certificates Certificate of Insurance Annual Training and Development Plan

These portfolios will be subject to randomchecks to ensure that the requirements forthe register are being met. It is anticipatedthat approximately 10-15% of portfolios willbe requested for verification.

Members of the register will be given 12months from 1st June to begin gathering and

maintaining their portfolios. As aconsequence, registered mediators shouldexpect requests for portfolios to begin 1stJune 2012.

New category of mediatorA new category of mediator has beenintroduced: Advanced Mediator. Therequirements for this category are higherthan general admission onto the registerand are as follows:

Advanced Mediator requires completion ofinitial training and 15 and/or not less than60 hours conducting mediations in the past12 months as principal mediator or co-mediator in the past 12 months.

The Scottish Mediation Network will notactively identify mediators who meet thestandards for Advanced Mediator.Applications to be listed as an AdvancedMediator should be addressed via email [email protected]. You maybe asked for evidence to support thisapplication.

What are the changes in the longterm?

Member log-in to the website no longerpermits members to access individualmember information once an application forregistration has been submitted. Howevershould any changes be required, we can doso at the office. Changes can be made byemailing [email protected] the request. Please allow time forthese changes to take place.

The review and new Practice Standards alsohas implications for mediation training

providers; a separate advice note has beenproduced to accompany this document.Training providers are advised to read thebriefing note for training providers to ensurethat they are fully informed on thedevelopments taking place.

Guidance for Training Providers, along witha full version of the new Practice Standards,can be accessed through the website.
mailto:[email protected]:[email protected]:[email protected]:[email protected]://www.scottishmediation.org.uk/uncategorized/new-practice-standardshttp://www.scottishmediation.org.uk/uncategorized/new-practice-standardshttp://www.scottishmediation.org.uk/uncategorized/new-practice-standardsmailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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The EU Directive on Mediation

Scotland implemented the EU Directive on Cross-Border Mediationthrough the Cross-Border Mediation (Scotland) Regulations 2011, effective from 6th April 2011. The EUDirective does permit changes to domestic mediations, however these were not compulsory.In Scotland, changes will not be extended to domestic mediations, so mediations takingplace between two parties in Scotland will not be affected.

The Regulations give effect to Article 7 of the Directive, regarding the confidentiality ofmediation and mediators not being called to give evidence. It sets out draft amendments tothe laws of Scotland as to the extension of limitation and prescription periods in a number ofstatutes (Article 8). No further changes have been made; no rule changes were requiredwith regard to Sheriff Court and Court of Session by the EU Directive.

These EU measures are very important because they promote an alternative and additionalaccess to justice in everyday life. Justice systems empower people to claim their rights.Effective access to justice is protected under the EU Charter of Fundamental Rights. Citizensand businesses should not be cut off from their rights simply because it is hard for them to

use the justice system and because they cannot afford it, cannot wait for their time in court,or cannot deal with the red tape," said Vice-President Viviane Reding, EUCommissioner for Justice.

Helen Turner, Scottish Mediation Network InternHelen reports on her experience so far with SMN

My first challenge was to understand the work carried out by SMN, what my role was andhow that fitted in with SMNs overall aims and objectives. My brief, in a nutshell, was to

concentrate on the recently launched Helpline project and to increase awareness andpromote the use of mediation in Scotland. I certainly had a clear direction and plenty ofscope. The problem was, I only had 240 hours of internship

There has been much variety in the role so far, from developing reporting systems forinformation capture and reporting of key performance indicators in cases referred formediation and dealing with telephone enquiries to distributing promotional material. Mymain focus has been on engaging directly with advice centres and going out giving talks onthe benefits of mediation, the work of SMN and promoting the Helpline in order to reach asgreat a proportion of the public as possible in the limited time available. So far my travelshave taken me from Lochgilphead to Leith and I plan to cover as many locations as possible

in the time remaining.

Thus far I have been extremely encouraged by the interest shown in mediation and theHelpline. I have thoroughly enjoyed my work here and feel I will have made a meaningfulcontribution to the promotion of mediation. However I am acutely aware that this is just adrop in the ocean and there is a real need for a coordinated and sustained effort toeffectively promote mediation in Scotland and there is a long way to go. I am grateful tohave had the opportunity to contribute to the excellent work of SMN and will continue toadvocate the use of mediation, even when Im not paid to do so!

Helen Turner

Helen will be with SMN until the end of July and can be contacted by [email protected]
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:136:0003:0008:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:136:0003:0008:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:136:0003:0008:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:136:0003:0008:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:136:0003:0008:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:136:0003:0008:EN:PDFhttp://europa.eu/rapid/pressReleasesAction.do?reference=IP/10/1060&format=HTML&aged=0&language=EN&guiLanguage=enhttp://europa.eu/rapid/pressReleasesAction.do?reference=IP/10/1060&format=HTML&aged=0&language=EN&guiLanguage=enhttp://europa.eu/rapid/pressReleasesAction.do?reference=IP/10/1060&format=HTML&aged=0&language=EN&guiLanguage=enhttp://europa.eu/rapid/pressReleasesAction.do?reference=IP/10/1060&format=HTML&aged=0&language=EN&guiLanguage=enhttp://europa.eu/rapid/pressReleasesAction.do?reference=IP/10/1060&format=HTML&aged=0&language=EN&guiLanguage=enhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:136:0003:0008:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:136:0003:0008:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:136:0003:0008:EN:PDF


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At Edinburgh Cyrenians, we are determined to prevent young people from experiencing the negativeimpact of homelessness. Our creative and very successful Amber mediation and support service isdesigned to help families to overcome conflict and have a stable, safe family home.

This Mediation Worker position represents a new partnership project between East Lothian CouncilsHomeless Department and Edinburgh Cyrenians. The Mediator will work with young people (ages 16 20) and their families where conflict is putting the young person at risk of homelessness. They willattend Housing Options interviews to explain and offer mediation where it is appropriate and will workmediatively with families across East Lothian. Support for young people and their families will be

provided by Homeless Department staff.

The successful candidate will be an experienced mediator, previously have worked with young people/families and be skilled in mediating high conflict cases. The work will be responsive, exciting and,most of all, rewarding.

For full details and an application pack please visitwww.cyrenians.org.uk, call 24 hour recruitment line0131 475 2490 or e-mail: [email protected] will not be accepted.

Closing date:Noon, 18th July 2011

Interviews: Monday 25

th

July 2011

Mediation Worker, East Lothian (full time)25,682 per annum, funded in the first instance for 12 months.

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ADVERTISEMENT

Charity Commission publications say trustees and charitiesshould try to resolve disputes before resorting to litigation

New governance documents published by the Charity Commission say charities must use mediation toresolve disputes between trustees before they resort to legal action.

The documents, published in June, include a new clause that says: "If a dispute arises between trus-tees and the dispute cannot be resolved by agreement, the trustees party to the dispute must firsttry in good faith to settle the dispute by mediation before resorting to litigation."

The clause is part of a new model trust deed, which can be used when setting up a new charity. Itwas not included in the previous version, although the commission has previously encouraged media-tion. Charities must have permission from the regulator before becoming involved in litigation.

Robert Nieri, a senior associate at the law firm Freeth Cartwright, said charities did not have to usethe commissions model and could choose to omit the mediation clause from their own, but the com-missions decision to include it was a way of emphasising the importance of mediation.

This is really welcome news, and we hope that OSCR in Scotland follows the lead shown by the Char-

ity Commission in England and Wales. Mediation can save both time and money and is a much moreeffective means of resolving disputes in the third sector.

The Scottish Mediation Helpline was launched in February and if Scottish Voluntary Organisations or

Charities are in dispute with suppliers of goods and services, if they have employee disputes or evendisputes with funding bodies, they can phone the Scottish Mediation Helpline on 0131 556 8118.
http://www.cyrenians.org.uk/http://www.cyrenians.org.uk/mailto:[email protected]:[email protected]://www.charity-commission.gov.uk/http://www.charitycommission.gov.uk/Start_up_a_charity/Guidance_on_registering/mgds.aspxhttp://www.charitycommission.gov.uk/Start_up_a_charity/Guidance_on_registering/mgds.aspxhttp://www.freethcartwright.co.uk/http://www.freethcartwright.co.uk/http://www.charitycommission.gov.uk/Start_up_a_charity/Guidance_on_registering/mgds.aspxhttp://www.charity-commission.gov.uk/mailto:[email protected]://www.cyrenians.org.uk/


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MediationWhat weve been waiting forFREE EVENT

4th August 09.30 to 11.30 University of Stirling

Your job would probably be so much easier if you didnt have to deal with people right?!The reality is that you have to deal with people whether they are workers, contractors, sup-pliers, associates or clients. However if we get it wrong it can be very time consuming,costly and damaging to organisations and individuals alike.

Disputes with employees, colleagues, customers and suppliers are estimated to cost the UK33 billion a year yet two thirds of organisations fail to plan for them OR properly educatestaff how to avoid or manage them. Very few organisations can quantify the hidden costs/affects that come with disputes.

The current options and systems for dispute resolution arent working any of us who havebeen involved in disputes/litigation know this to be very true. Government, The Courts, andmany respected organisations now agree its time to change and embrace new approachessuch as Mediation. It represents a very welcome return to some tried and trusted manage-ment styles a people centred approach where real solutions and improvements to brokenrelationships are easier to achieve and sustain. Mediation allows for concerns/disputes to beaired in an open, constructive, less destructive and risk-free manner.

Join our expert presenters who have hands-on experience covering legal, employment andcommercial disputes as well as large scale project management. Attendees will learn howthey (and their colleagues/clients) can save money, avoid hassle, strengthen business/workrelationships, increase performances and avoid litigation (including the negative publicityand destructive affects that goes with it!).

Mediation works very well in resolving commercial and work-related disputes of all types andsizes. An up-date on the current legal requirements for organisations and written guidanceon how to effectively introduce Mediation into work and commercial situation will be given toall attendees.

For further details or to book your place pleases use following link;http://twwf-mediation.eventbrite.com/ OR contact Fred Best on [email protected]

The Wellbeing @ Work Foundation, Incorporated as a not for profit company limited by guaranteeCompany Number SC 387025

www.thewellbeingatworkfoundation.org

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Scottish Community Mediation Centre

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Five-Day Mediation Skills Course

1, 2, 7, 8, 16 September 2011Glasgow600 per participant

Designed for people who will be using mediation skills in their work, this course isaccredited by the Scottish Community Mediation Network. The course providesinformation on key concepts in mediation and the opportunity to discuss and practicebasic skills in a safe, relaxed atmosphere. It covers the whole mediation processfrom first contact with the service to closing a case. The mediator's role is explainedand practised using typical scenarios for first visits to explore mediation as anoption, preparing clients for joint meetings and handling difficult behaviour at a

meeting. The course is assessed based on activities from day three onwardsculminating in a full role-play of a mediation meeting on day five.

To book a place or for more information on any of the above courses, please contact:Robert Lambden at Scottish Community Mediation CentreTel. 0131 624 9200 ore-mail: [email protected]

ADVERTISEMENTS

Cores Mediation and Conflict Management Skills Training Course

Module 1: 14 16 September and 6 - 7 October 2011Optional Mediator Assessment Module: 17 18 November 2011

the best, most valuable and rewarding training course I have attended

Click hereto view the course brochure.

I have been lucky enough to attend many quality courses while working in the business world but I

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Getting to the heart of a problem Breaking deadlock Bringing polarised parties to the

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across all sectors and interestsThis course is for decision-makers, managers, legal and other advisers, negotiators and anyone who

has to deal with difficult situations, disputes or decisions.

Register online or, for further information, contact Laura Rutherford on 0131 226 6564 or [email protected] See our website: www.core-solutions.com
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The Scottish Mediation Network is funded by the Justice Directorate of the Scottish Government.

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