June Training Programs - hrxperts.org · 5/25/2010 · take advantage of additional discounts...

Employers Resource Association

1200 Edison Dr.

Cincinnati, OH 45216-2276

Phone: 513.679.4120

Fax: 513.679.4139

Toll free: 888.237.9554

www.hrxperts.org

Anger Management The Art of Negotiation: Strategies for Success Advanced FMLA We’ve Got to Stop Meeting Like This Microsoft Office Excel IV Microsoft Office PowerPoint II Wage and Hour Law Essen-tials Management’s Rights in a Un-ion-Organizing Campaign Write the Right Stuff Skill-Based Training Tech-niques Lean Simulation Microsoft Office Excel I Microsoft Office Word I Microsoft Office PowerPoint I

www.hrxperts.org

J u n e 2 0 1 0

Uncertain about which programs are right for a particular in-

dividual or group? Wondering about the details of bringing a

training program on-site? Please call any member of your

Association’s training department at 513.679.4120 or e-mail

[email protected]. We welcome your questions and can

help you select programs or other training interventions to meet your

exact needs.

Ralph Neal, SPHR Vice President, Educational Services

Jerry Yingling, B.S. Ed. Learning & Development Consultant

Susan Sterritt, SPHR Learning & Development Consultant

Brandi Helton Training Coordinator

Lora Blanken Training Assistant

June Training Programs

Inside this issue:

How to Register

Advance registration for all

training programs and Executive

Briefings is necessary and should

be made as early as possible to

reserve space. To register by

phone, or for more information

about course content, please call

Brandi at (513) 679-4120. Or, if

you prefer, simply register by fax

at (513) 679-4139, or by mail to

our office using the address on

the back of this booklet. Please

print the program name and

starting date, and your company’s

name and phone number along

with the names of the participants

you’d like to register. Registra-

tion is limited to ensure partici-

pants receive proper attention.

Registration by e-mail is another

option: [email protected].

We encourage you to enroll early

to avoid disappointment and to

take advantage of additional

discounts described below, avail-

able only to members.

Member Discounts

Take advantage of these spe-

cial discounts! Members who

register three or more participants

for the same program at least

fourteen (14) calendar days in

advance of the program will

receive a 5% Group Discount.

Members whose payment is

received in our office at least

fourteen days in advance of the

program start date will receive a

5% Earlybird Discount. You can

receive both discounts by paying

for your group so that your remit-

tance is received by the Earlybird

date.

Cancellation Policy

Because definite commitments

must be made to instructors,

program participants, caterers

and others, cancellations for a

training credit or refund will be

accepted if made in writing 48

hours prior to the start of the

program. Please feel free to make

appropriate substitutions at any

time prior to the start of the

program. We must bill ―no shows‖

and late cancellations at the full

program price. In the event that

the Association must cancel a

program, we will notify all partici-

pants promptly and, if prepaid,

your choice of a full refund or

training credit will be given.

SPHR/PHR/GPHR

Recertification Credits

Employers Resource Associa-

tion is pleased and proud to

announce that many of its pro-

grams have been approved for

credit toward recertification of

your SPHR/PHR/GPHR credential

from SHRM/HRCI. Now is your

opportunity to get recertification

credit and broaden your horizons

as most every program has been

accepted. Classes of interest that

may have not afforded you credit

toward recertification now qualify

for credit. Each individual flyer

will be marked with the appropri-

ate number of recertification

credits.

Registration Information

The use of this seal is not an endorse-

ment by the HR Certification Institute

of the quality of the program. It

means that this program has met the

HR Certification Institute’s criteria to

be pre-approved for recertification

credit.

PAGE 2 June 2010 ©ERA Training

In this objective and informative

program, participants are shown

skills for recognizing the many signs

of anger, its potentially dangerous

impact in the workplace and how to

deal with it. Leaders in attendance

will learn to identify and counter

reactions in others that could nega-

tively affect productivity and morale

and which could lead to conflict or

violence in the workplace.

Learning Objectives

• Distinguish how our thinking

triggers angry responses

• Identify and control the types of

triggering

• Control ―emotional hijackings‖

• Discover our bodily reaction to

stress—adrenaline

• Utilize remedies to diffusing

anger: assertiveness skills,

empathy, ―I‖ statements, ABC’s

and sel f-talk, relaxation/

journaling and impulse control

Who Should Attend?

Supervisors, managers and employ-

ees who want to make a positive

difference in their own lives and in

their teams.

Dates and Times:

Tuesdays, June 1, 2010

9:00 a.m. – 3:30 p.m.

Lunch is included

Instructor: Susan Sterritt, SPHR,

Learning and Development Consult-

ant

Location: Employers Resource

Association - Cincinnati

CEUs/CPEs: 0.6/6 management

Member Fee: $155.00

Nonmember Fee: $215.00

Anger Management


Any dealing with an individual is a

negotiation. The ability to negoti-

ate successful win/win outcomes

is a critical business skill. We

negotiate with vendors, suppliers,

team members and even our

bosses to establish goals, to gain

access to resources and to help

each other. This course explores

all the facets of successful nego-

tiations.

Learning Objectives

• Utilize common negotiation

tactics to gain advantage

• Utilize counter-tactics to

―defend‖ yourself and your

position

• Influence others without

having to resort to authority or

threat

• Use time to your advantage

• Gather information that is

useful and relevant to the

negotiation

• Factor in and read the negotia-

tion style of others and use

that to your advantage

• Master ―meta-messages‖,

understanding body language

and ―hidden‖ meanings in

speech

Who Should Attend?

Anyone who wants to learn and

practice negotiation techniques.

(Not union contract negotia-

tions.)

Dates and Times:

Thursdays, June 3 & 10, 2010

8:00 a.m. – 12:30 p.m.

Instructor: Ralph Neal, SPHR,

Vice President, Educational Ser-

vices



PHR/SPHR/GPHR Recertifica-

tion Credits: 9

CEUs/CPEs: 0.9/9 personal

development

Member Fee: $210.00


The Art of Negotiation:

Strategies for Success


The use of this seal is not an

endorsement by the HR Certi-

fication Institute of the qual-

ity of the program. It means

that this program has met

the HR Certification Institute’s

criteria to be pre-approved

for recertification credit.

Participants have mastered the

basics but need more in-depth

information and guidance about

this seemingly complex federal

law. This program is designed to

explore little known FMLA re-

quirements with a detailed dis-

cussion of their impact on your

organization. Participants will

also review various case law

decisions and engage in thought-

provoking case studies to help

sharpen their FMLA sensor and to

formulate effective policy.

Learning Objectives

• Respond to the way courts are

requiring employers to comply

with Family and Medical Leave

Act mandates and regulatory

requirements

• Work with the differences in

how the Department of Labor

(DOL) views FMLA employee

rights and how courts have

limited DOL interpretations

• Efficiently decipher and comply

with those ―gray areas‖ of

FMLA compliance that com-

prise the majority of FMLA

violations employers make

• Improve communication and

enforcement of employee

obligations under FMLA for

employees wishing to take

advantage of job-protected

leave

Who Should Attend?

HR managers, HR assistants,

CEOs, managers and small busi-

ness owners.

Dates and Times:

Thursday, June 3, 2010

8:00 a.m. – 11:30 a.m.

Instructor: Tom Eberwein, J.D.,

SPHR, HR Compliance and Asso-

ciation Counsel




tion Credits: 3


Member Fee: $90.00


Advanced FMLA










Executives spend as much as

80% of their time in meetings;

other managers and supervisors

spend as much as 50% of their

time this way. The trend for the

number of meetings on your

calendar is only going to spiral

upward. While meetings are

often seen as a major time-

waster, there are many tech-

niques that both those leading

and those attending can use to

eliminate much of the ―waste‖.

This program identifies behaviors

that lead to lost time and pro-

vides insight into techniques that

anyone can use to improve the

flow of the meeting, to increase

productivity and to improve

meeting morale.

Learning Objectives

• Calculate the real cost of

meetings

• Develop effective agendas

• Run crisp, relevant meetings

• Techniques to start and end on

time

• Deal with problematic partici-

pants

• Use visuals to improve meet-

ing effectiveness

Who Should Attend?

Anyone who plans, holds, leads

or attends meetings to discuss

work issues.

Dates and Times:

Tuesday, June 8, 2010

9:00 a.m. – 3:30 p.m.

Lunch is included

Instructor: Jerry Yingling, B.S.

Ed., Learning and Development

Consultant




Member Fee: $155.00


We’ve Got To Stop

Meeting Like This


This program is designed to

provide participants with an

advanced knowledge of Microsoft

Office PowerPoint®.

Learning Objectives

• Develop understanding of

advanced object creation and

functionality


slide transitions


advanced printing options

and formatting


advanced presentation deliv-

ery options


integration of Office® 2007

with PowerPoint®


object animation

Who Should Attend?

Any professional looking to build

on Microsoft Office PowerPoint®

skills.

Dates and Times:


1:00 p.m. – 5:00 p.m.

Member Fee: $175.00


Instructor: lyteItup!,

Associate Instructors




Microsoft

Office PowerPoint® II

Microsoft

Office Excel® IV


provide participants with an ad-

vanced knowledge of Microsoft

Office Excel®.

Learning Objectives


database querying from

within Excel® 2007

• Develop methodologies to

link and work with multiple

workbooks

• Develop methodologies to

import and export data


functions within Excel®

2007

• Introduction to VBA

Who Should Attend?

Any professional new to Micro-

soft Office Excel®.

Dates and Times:


8:30 a.m. – 12:30 p.m.

Member Fee: $175.00


Employee suits alleging wage and

hour violations are on the rise

and making headlines. In this

program, we will review the

various components of the Fair

Labor Standards Act. The pro-

gram also provides you with a

safe, convenient forum to ask

your FLSA questions. Participants

will leave equipped with a thor-

ough understanding of their

company’s pay obligations under

the FLSA, including a review of

the Department of Labor’s

―overtime/exemption‖ regulations

that became effective on August

23, 2004.

Learning Objectives

Have you ever wondered...

• Do we have to pay for work-

related training on– or off-

site?

• Are we supposed to be paying

for travel time on the job or to

and from the job?

• How do we really determine if

an employee is exempt or non

-exempt?

• How long can we ask our

employees to work per day?

• Do we have to schedule and

pay for meal periods or rest

breaks?

• What happens if we’re not in

compliance and we are investi-

gated?

Who Should Attend?

This program is designed for

business owners and managers,

payroll, finance, HR personnel,

supervisors and anyone else

involved in developing, interpret-

ing or communicating day-to-day

pay practices within your organi-

zation.

Dates and Times:


8:30 a.m. - 11:30 a.m.

Instructor: Carolyn Potter, J.D.,

Human Resource Consultant




tion Credits: 3


Member Fee: $90.00


Wage and Hour Law Essentials










Designed for management of non

-union facilities, this program

offers practical tips of what an

employer should do and cannot

do legally when faced with an

actual or potential union organiz-

ing campaign. In addition, it will

educate managers and supervi-

sors about the differences be-

tween what employees really

want from an employer and what

management thinks they want.

Participants will gain insight into

why employees choose unions

and how successful union-free

companies respond to union

organizing campaigns.

Learning Objectives

• Accurately assess the danger

signs of when a union may be

attempting to organize your

employees

• Share with employees all you

can legally discuss once it

becomes clear that union

organizing is under way

• Factually point out to employ-

ees those areas where union

promises cannot be trusted

• Work within the formal steps

that usually occur under NLRB

procedures for a union to gain

the right to bargain with an

employer on behalf of employ-

ees and be able to respond

accordingly

Who Should Attend?

HR managers, line managers and

supervisors of union-free organi-

zations.

Dates and Times:

Wednesday, June 9, 2010

8:30 a.m. - 12:30 p.m.

Instructor: Tom Eberwein, J.D.,

SPHR, HR Compliance and Asso-

ciation Counsel




tion Credits: 4


Member Fee: $110.00


Management’s Rights in a

Union-Organizing Campaign










In today’s fast paced work world,

business communications often

get relegated to the written word.

Participants in this timely work-

shop will learn how to send a

clear, positive message and

convey a more professional

image through their emails,

memos, letters and reports. Both

the experienced business writer

who wishes to improve results

and the novice writer who needs

a solid introduction to this skill

will find value in this program.

Participants will practice writing

concise, well-organized, action-

oriented documents that are both

logical and credible. Although

this workshop does NOT attack

challenges with grammar, spell-

ing, syntax or English as a second

language, a useful bonus is the

handy reference material that

participants take away to help

support their new skills back at

work.

Learning Objectives

• Utilize a four-step method to

plan, write, edit and format

your business correspondence

• Convey positive and negative

messages professionally

• Establish and maintain good-

will with recipients of written

material

• Write more effectively and

confidently, under even severe

time pressure

Who Should Attend?

Anyone who communicates to

internal and external customers

through a written business me-

dium. The program is limited to

those with a firm grasp of the

English language and are com-

fortable with correct grammar.

Dates and Times:

Thursday, June 10, 2010

9:00 a.m. – 3:30 p.m.

Lunch is included

Instructor: Susan Sterritt,

SPHR, Learning and Development

Consultant



PHR/SPHR/GPHR

Recertification Credits: 5.5

CEUs/CPEs: 0.6/6 personal

development

Member Fee: $155.00


Write the Right Stuff


The use of this seal is not an en-

dorsement by the HR Certification

Institute of the quality of the pro-

gram. It means that this program

has met the HR Certification Insti-

tute’s criteria to be pre-approved


This program is designed for

those front-line employees and

supervisors who are tasked with

training new staff members or re-

training existing employees. It

highlights the importance of

properly structured training, how

adults learn best and a four-step

method of teaching a process,

procedure or how to operate a

tool or a piece of equipment.

Learning Objectives

• Recognize business implica-

tions and importance of effec-

tive training

• Identify the four stages of

learning, three distinct learn-

ing styles and how this im-

pacts adult learners

• Discover the Ten Command-

ments for effective training

and learning

• Apply the four step method of

skill training using Job Instruc-

tion Training (J.I.T.)

• Identify relevant key points

that should be shared with all

trainees

• Break down barriers to effec-

tive communications in train-

ing

• Master the ability to give

useful feedback to ensure

trainee success

Who Should Attend?

Group leaders, supervisors and

anyone who does skill-training on

the job. (Non-GL series partici-

pants.)

Dates and Times:


8:30 a.m. – 4:00 p.m.

Lunch is included

Instructor: Susan Sterritt,

SPHR, Learning and Development

Consultant



PHR/SPHR/GPHR

Recertification Credits: 6.5

CEUs/CPEs: 0.7/not available

Member Fee: $180.00


Skill-Based Training Techniques



endorsement by the HR Certifi-

cation Institute of the quality of

the program. It means that this

program has met the HR Certifi-

cation Institute’s criteria to be

pre-approved for recertification

credit.

This industry-leading simulation

will enable your team to truly

accomplish the improvements

that you have discussed, but

have not yet implemented. Learn

proven techniques for increasing

productivity and eliminating

waste which you can immediately

implement in your organization.

Learn to improve your processes

through this interactive and

energetic simulation, and help

provide your employees with the

confidence and skills they need to

run your day-to-day operations

and drive improvements through-

out your business.

Learning Objectives

• Introduce basic Lean terms

and concepts such as 5S, Takt

Time, Standard Work, One-

Piece Flow, Kaizen, Kanban,

Continuous Flow Processing

• Develop an awareness for how

to identify and eliminate waste

• Implement effective leadership

to improve results

• Recognize ways to reduce

cycle and lead times

• Differentiate between push

and pull systems

Who Should Attend?

Anyone who wants to acquire a

foundational knowledge in Lean.

Managers, supervisors, team

leaders, group leaders, execu-

tives and hourly employees.

Dates and Times:


8:00 a.m. - 4:00 p.m.

Instructor: Definity Partners

Location: Definity Partners—

Mason, Ohio

CEUs/CPEs: 0.7/not available

Member Fee: $500.00


Lean Simulation


This program will be held

at

Definity Partners

5191 Natorp Boulevard

Mason, OH 45040

Register at:

www.definitypartners.com

/events

Microsoft

Office Excel® I



provide participants with a

working knowledge of Microsoft

Office Excel®.

Learning Objectives

• Navigate with Excel® 2007

• Create basic spreadsheets

• Create basic calculations

within the spreadsheet envi-

ronment.

• Develop an understanding

of the basics to charting

Who Should Attend?


soft Office Excel®.

Dates and Times:


8:30 a.m. – 12:30 p.m.

Member Fee: $175.00




Location: Employers Re-

source Association - Cin-

cinnati






Microsoft

Office Word® I

Microsoft

Office PowerPoint® I

This program is designed to pro-

vide participants with a working

knowledge of Microsoft Office

PowerPoint®.

Learning Objectives

• Navigate with PowerPoint®

2007

• Create basic PowerPoint®

presentations


basic editing / formatting

functionality

• Creating basic master slide

formats

• Develop basic understanding

of presentation methodolo-

gies


basic printing options and

formatting

Who Should Attend?


soft Office PowerPoint®.

Dates and Times:


1:00 p.m. – 5:00 p.m.

Member Fee: $175.00


This program is designed to pro-

vide participants with a working

knowledge of Microsoft Office

Word®.

Learning Objectives

• Navigate with Word® 2007

• Create basic documents


basic editing functionality

• Format basic text, para-

graphs and tables

• Format page layouts

Who Should Attend?


soft Office Word®.

Dates and Times:


8:30 a.m. – 12:30 p.m.

Member Fee: $175.00


Upcoming Programs

July 2010

Making the Transition to Supervi-

sor

Discipline and Discharge for

Human Resource Professionals

June 2010 ©ERA Training PAGE 15

August 2010

The Role of the Human Re-

source Assistant

Essentials of Selling: A Com-

plete Process

Coaching Skills for Managers

and Supervisors

Human Resource Management I

So You Wanna be a Supervisor

Communication Skills for Team-

work

Leadership Skills for Group

Leaders I

Investigating Employee Com-

plaints and Misconduct

Excellence in Leadership I

Avoiding Liability Landmines

Registration Form Please reproduce as needed

PAGE 16

Please reserve spaces for the following program:

Program Title:

Program Date:

Name(s) of Participant(s):

Company:

Mailing Address:

Authorized by: Phone Number:

E-mail: Fax Number:

Please check all that apply:

Member Early Bird Discount (Payment must be received 14 days in advance.)

Nonmember* Group Discount (3 or more registered 14 days in advance.)

CANCELLATION POLICY: Substitutions may be made at any time. No-shows or cancellations

within 2 full business days will be charged.

_____ Please invoice _____ Company check is enclosed

Name on Credit Card: Billing Zip Code:

Credit Card #: Expiration Date: ______

Mail, fax or e-mail to:


1200 Edison Drive


(513) 679-4139 (FAX)

[email protected]

June 2010 ©ERA Training

Need more information about a program offered by ERA?

Would you like to talk to one of our experts in a particular field?

Here’s a list of some of our most popular services, and the main contact person for each of them.

In Cincinnati, please call: 513.679.4120 | In Columbus, please call: 614.538.9410

Cincinnati Columbus

Hotline……………………………………………….. Dan Chaney……………………………………………..Lori Hall

Administration and Posters………….. April Risen……………..….............…..……….. April Risen

Compensation Services…………………… Terry Henley………………………………………….… Terry Henley

Affirmative Action Plans…………………. Carol Reubel………………………….…............. Lori Hall

Employee Opinion Survey……………….Carol Reubel………………………...…...............Lori Hall

Customer Satisfaction Surveys……..Carol Reubel…………………………….…............Lori Hall

HR On-Site Services…………………...….. Carol Reubel……………………...………........... Lori Hall

Training & Development……...…….…. Ralph Neal; Brandi Helton…..………………... Jessica Coleman, Shirley Leung

Compliance Issues……….….…………..… Tom Eberwein……….….…………................. Tom Eberwein

Reference Center..……………….……...… Dan Chaney……………..…....…………………….. Lori Hall

Roundtables……….........................… Dan Chaney……….........................….…….Lori Hall

Salary and Benefits Surveys………….. Douglas C. Matthews……........................Douglas C. Matthews

Membership Development…………….. Dolores Cease; Jim Carter……………......…. Scott Barrett


1200 Edison Dr.


Phone: 513.679.4120 | Fax: 513.679.4139

Toll free: 888.237.9554

www.hrxperts.org

Register For Training Today! See Page 15 For Upcoming Classes.

June 2010 ©ERA Training

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