Just culture, an Industry

perspective

Giancarlo Buono A.D. Safety and Operations, Europe

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IATA

International Air Transport Association

International trade body

Established in 1945

237 Member airlines

93% of scheduled international air

traffic

EC-Just Culture 19th of April 2012, Brussels

19th of October 2011, Köln EASA -SAFA 3

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“ Humanum fuit errare, diabolicum est

per animositatem in errore manere”

Saint Augustinus, I A.D.

... “ It is human to err; it

is devilish to remain

willfully in error”

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What is just ?

For an Individual

For an Organization

For the Regulator

For the Justice

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A Just Culture ?

…or a Safety Culture:

Reporting Culture

Learning Culture

Informed Culture

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Why a Just Culture ?

Need to manage by facts…not by

guess;

To establish facts we need

information;

Front line personnel one of the best

source of information;

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Why a Just Culture ?

Need to protect the source of

information, but also….

Need to ensure the highest

operational discipline !

EC-Just Culture

19th of April 2012, Brussels

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Just Culture and Occurrence Reporting

Mandatory Vs. Voluntary Reporting

Credibility

Confidentiality

Ownership

Protection of reporters

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Protection of reporters

3600 protection from:

Employer

Media

Civil Aviation Authorities

State

…if the police or a magistrate ask for the data, how do you protect ?

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Protection of reporters

States have different

opinions/laws which sometime

override/challenge protection

from blame or repressive action

Cases of criminal investigations

on persons/organizations

reporting occurrences i.a.w.

Reg. 2002/42

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Protection of reporters ≠ Immunity

Gross negligence and willful

misconduct never acceptable

Within an SMS environment,

post an error:

an Operator shall take

effective action to mitigate

the risk, including, if required,

training or re-training of an

individual

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Just Culture is a matter of

trust

Success by working together:

The Industry

The Regulators

The Employees

The States

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…is a matter of trust

Trust takes a long time to build,

and only a few moments to be

destroyed…

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19th of October 2011, Köln EASA -SAFA 15

May 31 - June 1, 2011

Miami, FL

LATAM/CAR RCG 30 15

Thank you

Safe Journey

Giancarlo Buono

buonog@iata.org

EC-Just Culture

Brussels

19th April 2012