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JUSTICONJUSTICONEvent Monitoring & Event Monitoring & Alert System (EMAS)Alert System (EMAS)
IntroductionIntroduction
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 2
Contents What is EMAS? How it integrates? Types of Notification Services? A Peek at the System Q&A
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 3
What is EMAS?
A Centralized System A Centralized System for
Event DefinitionsEvent Definitions&
Notification ServicesNotification Services
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 4
System Integration
EMASEMAS
ERP PPSSPCMES
MachineMachine
EAP Servers
....
EAP Servers
MachineMachine
....MQ Servers Email ServersMQ MessagesMQ Messages EmailsEmails
RMI CallsRMI Calls
RMI CallsRMI Calls
Three (3) types of triggers: MQ Message, Emails, and RMI
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 5
Notification Services Supported
EMASEMASSMS MessagesSMS MessagesEmailsEmails
EMS Database
Email Servers(SMTP) SMS Servers
LAN (HTTP)
…… BrowserBrowser …… Browser
Web PanelWeb Panel
PBXPhone MessagesPhone Messages
Notification ListsNotification Lists Fix-line Phone / Mobile phone
Four (4) types of notifications: Emails, SMS, Phone, and Browser
Event Received
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 6
Event Hierarchy Multi-levels hierarchy Grouping of events: by machine group, by responsibilities, etc. Root level: Site ID
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 7
Event Group Definition Default messages Notification lists inherited by subgroup and events
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 8
Event DefinitionUnique ID Explicit acknowledgement
Configurable list; used for constructing event
ID and for analysis grouping
Severity level to determine notification behavior
Grouping
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 9
Event NotificationBypass to avoid notifying
user too rapidly
Four types of notification methods
Notification escalations
Notify lists (user & user groups); include inheritance
from event group levelAdmin can set maximum
number of users allowed for cost control
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 10
Configurable Resources & Event Sources
Event Sources
Employee database
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 11
Admin Control Parameters
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 12
Close/Annotate EventFrom event
source
Close event with comment
Annotate notes or add name-value pair
for findings
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 13
More… Multi-language support Configurable display label text Dialog-style support for other web-based systems to
use EMS functions as integral parts (applicable to selected functions only)
Replay event messages for user callback via phone Support of virtual user definition (shared phone
number / email account) and on-duty user group definition
And more…
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 14
Hardware & Software Supported Operating System
Fully Java-based; non-platform dependent. Depends on voice card and TTS software used
Memory Requirements 256Mb
Voice Card Dialogic
Text-to-Speech (TTS) Software jTTS
PABX Alcatel 400
Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.Page 15
End of Presentation
Question & Question & AnswerAnswer
Thank You !Thank You !