Jyoti Meena Ji

7/31/2019 Jyoti Meena Ji

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PROJECT REPORT

ON

E-BANKING PRACTICE

IN

HDFC BANK (C-Scheme Branch, Jaipur)

PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF

THE DEGREE OF BACHELORS OF BUSINESS

ADMINISTRATION

SESSION 2009-10

Submitted to : Submitted by:Dr. Sarita Jain Jyoti MeenaAssociate Prof. BBA Final Year 2009-2010University Maharanis College


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UNIVERSITY MAHARANIS COLLEGE

CERTIFICATE

This is to certify that Miss Jyoti Meena Student of University

Maharanis College, Jaipur has prepared her project report entitled

APPLICATION OF E-BANKING with special reference to HDFC

Bank for the Degree of Bachelor of Business Administration (BBA).

She has worked under my guidance to the best of my knowledge and

belief. Her work is fit to be submitted for B.B.A. Programme.

SARITA JAIN(SUPERVISOR)

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ACKNOWLEDGEMENT

An endeavor to transform itself success needs efforts. These were the sincere

efforts of me to come up with this idea and taking it towards life.

Market research cant be done in isolation. It calls for at team spirit and this

team consists of all the people who have participated in this research. I take this

opportunity to express heartiest thanks my supervisor Dr. Sarita Jain who

contributed to the project through their valuable suggestions.

I express my gratitude towards my project guide Mr. Aditya Puri, ASST.

Manager for ushering us into this project and providing guidance needed to

complete this project.

Finally, I thank to god for giving us courage and strength in each and every

stage of the completion of this project.

(JYOTI MEENA)

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CONTENTS

1. Introduction 1-2

2. Concept of e-banking 3-13

3. Research Methodology 14-24

4. Application of e-banking in HDFC Bank 25-26

5. Data Analysis and Interpretation 27-32

6. Swot Analysis 32-33

Strength

Weakness

Opportunities

Threats

7. Suggestions & Conclusions

8. Bibliography and Weblography 37-38

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INTRODUCTION

Banks are among the main participants of the financial system in India. Banking

offers several facilities & opportunities. The commercial banking structure in

India consists of :Schedule Commercial Banks & Unscheduled Banks. Banking

Regulation Act of India 1949 defines Banking as accepting, for the purpose of

lending or investment of deposits of money from the public, repayable on

demand or otherwise and withdrawable by cheques, draft and order or

otherwise.

The Software Packages for Banking Applications in India had their beginnings

in the middle of 80s, when the Banks. Spurred on by RBI and the Rangarajan

Committee Report, started computerizing the branches.The arrival of foreign and private banks with their superior state of the art

technology based services pushed Indian Banks also to follow suit by going in

for the latest technologies so as to meet the threat of competition and retain

customer base.

HISTORY OF E-BANKING

The main purpose that banks have been serving since their inception is keeping

our money safe for us. While keeping our money safe, they also let us earn acertain amount of interest on the money deposited with them. Traditional banks

have been doing this, and internet banks continue the same function. The only

difference is in the way the transactions are made.

Online banking has been around for quite a few years. In fact, it was introduced

in the 1980s and has come a long way since then. The last decade has seen a

profuse growth in internet banking transactions. Several pieces of legislation

have also been introduced in this area.

Though it began in the 1980s, it was only in the mid nineties that internet

banking really caught on. What attracts customers to internet banking is the

round the clock availability and ease of transactions.

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Some customers have been known to turn to internet banking due to

dissatisfaction with standard procedures and practices. The total absence of

human interaction appeals to some people. Some customers turn to internet

banking facility for security reasons. This is mainly because of customers beingassured of banks ability to keep transactions safe and secured.

Most online transactions are made using the Internet Explorer interface. The

Internet Explorer has been around the more than ten years now.

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CONCEPT OF E-BANKING

E-BANKING / INTERNET BANKING

With cyber caf springing up in the cities the access net is going to be easy.

E-BANKING also referred to as INTERNET BANKING is latest in this seriesof technological wonders in the recent past involving the use of INTERNET for

the delivery of banking products and services. Internet banking (or E-banking)

means any user with a personal computer and a browser can get connected to his

bank-s website to perform any of the virtual banking functions. In internet

banking system the bank has a centralized database that is web-enabled. All the

services that the bank has permitted on the internet are displayed in menu. Any

service can be selected and further interaction is dictated by the nature of service. The traditional branch model of bank is now giving place to an

alternative delivery channels with ATM network. Once the branch offices of

bank are interconnected through terrestrial or satellite links, thee would be no

physical identity for any branch. It would a borderless entity permitting anytime,

anywhere and anyhow banking.

The Reserve Bank of India constituted a working group on internet

banking. The group divided the internet banking products in India into 3

types based on the levels of access granted. They are :

1. Information Only System :

General purpose information like interest rates, branch location, bank

products and their features, loan and deposit calculations are provided in

the banks website. There exist facilities for downloading various types of

application forms. The communication is normally done through e-mail.

There is no interaction between the customer and banks application

system. No identification of the customer is done. In this system, there is

no possibility of any unauthorized person getting into production systems

of the bank through internet.

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2. Electronic Information Transfer System

The system provides customer specific information in the form of account

balances, transaction details and statement of accounts. The information is

still largely of the read only format. Identification and authentication of the customer is through password.

3. Fully Electronic Transactional System:

This system allows bi-directional capabilities. Transactions can be

submitted by the customer for online update. This system requires high

degree of security and control. In this environment, web server and

application systems are linked over secure infrastructure. It comprises

technology concerning computerization, networking and security, inter

bank payment gateway and legal infrastructure.

Automated Teller Machine (ATM):

ATM is designed to perform the most important function of bank. It is operated

by plastic card with its special features. The plastic card is replacing cheque,

personal attendance of the customer, banking hours restrictions and paper based

verification. There are debit cards. ATMs used as spring board for Electronic

Fund Transfer. ATM itself can provide information about customers account

and also receive instructions from customers ATM cardholders. An ATM is an

Electronic Fund Transfer terminal capable of handling cash deposits, transfer

between accounts, balance enquiries, cash withdrawals and pay bills. It may be

on line or off line. The on line ATN enables the customer to avail bankingfacilities from anywhere. In Off line the facilities are confined to that particular

ATM assigned. Any customer possessing ATM card issued by the Shared

Payment Network System can go to any ATM linked to Shared Payment

Network and perform his transactions.

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Credit Card / Debit Cards

The Credit Card holder is empowered to spend wherever and whenever he wants

with his Credit Card within the limits fixed by his bank. Credit Card is a post

paid card. Debit Card on the other hand, is a prepaid card with some storedvalue. Every time a person uses this card, the Internet banking house gets money

transferred to its account from the bank of the buyer. The buyers account is

debited with the exact amount of purchases. An individual has to open an

account with the issuing bank which gives debit card with a Personal

Identification Number (PIN). When he makes a purchase, he enters his PIN on

shops PIN Pad. When the card is slurped through the electronic terminal, it dials

the acquiring bank system either Master Card or VISA that validates the PIN

and finds out from the issuing bank whether to accept or decline the

transactions. The customer can never overspend because the system rejects any

transaction which exceeds the balance in his account. The bank never faces a

default because the amount spend is debited immediately from the customers

account.

You can avail the following services through E-Banking

1. Bill Payment Service

You can facilitate payment of electricity and telephone bills, mobile

phone, credit card and insurance premium bills as each bank has tie-ups with

various utility companies service providers and insurance companies, across thecountry. To pay your bills, all you need to do is complete a simple one time

registration for each biller. You can also set up standing instructions online to

pay your recurring bills, automatically. Generally the bank does not charge

customers for online bill payment.

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2. Fund transfer :

You can transfer any amount from one account to another of the same or

any another bank. Customers can send money anywhere in India. Once

you login to your account, you need to mention the payees account

number, his bank and the branch. The transfer will take place in day or so,

whereas in a traditional method, it takes about three working days. HDFC

Bank says that online bill payment service and fund transfer facility have

been their most popular online services.

3. Credit Card Customers:

With internet banking, customers can not only pay their credit card bills

online but also get a loan on their cards. If you lose your credit card you

can report lost card online.

4. Railway Pass

This is something that would interest all the aam janta. Indian Railways

has tied up with HDFC Bank and you can now make your railway pass

for local trains online. The pass will be delivered to you at your doorstep.

But the facility is limited to Mumbai, Thane, Nashik, Surat and Pune.

5. Investing through Internet banking

You can now open an FD online through funds transfer. Now investorswith interlinked demat account and bank account can easily trade in the

stock market and the amount will be automatically debited from their

respective bank accounts and the shares will be credited in their demat

account. Moreover some banks even give you the facility to purchase

mutual funds directly from the online banking system.

Nowdays most leading banks offer both online banking and demat

account. However if you have your demat account with independent share

brokers, then you need to sign a special form, which will link your two

accounts.

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6. Regarding your prepaid phone:

Now just top up your prepaid mobile cards by logging in to internet

banking. By just selecting your operators name, entering your mobile

number and the amount for recharge, your phone is again back in actionwithin few minutes.

7. Shopping

With a range of all kind of products, you can shop online and the payment

is also made conveniently through your account. You can also buy

railway and air tickets through internet banking.

Advantage of Internet Banking

As per the Internet and Mobile Association of Indias report on online

banking 2006. There are many advantages of online banking:

1. It is convenient : it isnt bound by operational timings.

2. There are no geographical barriers and the services can be offered at a

miniscule cost.

3. Through Internet banking, you can check your transactions at any time

of the day, and as many times as you want to.

4. If the fund transfer has to be made outstation, where the bank does not

have a branch, the bank would demand outstation charges. Whereas

with the help of online banking, it will be absolutely free for you.

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INTERNET BANKING IN INDIA

The Internet banking is changing the banking industry and is having the major

effects on banking relationships. Internet banking involves use of Internet for

delivery of banking products & services. In other words a successful Internet banking solution offers:

1. Checking with no monthly fee, free bill payment and rebates on ATM

surcharges.

2. Credit cards with low rates.

3. Easy online applications for all accounts including personal loans and

mortgages.

4. 24 hour account access.

5. Quality customer service with personal attention.

DRIVERS OF CHANGE

Internet banking is a cost-effective delivery channel for financial institutions.

Customers are embracing the many benefits of internet banking. Access to ones

accounts at anytime and from any location via the World Wide Web is a

convenience unknown a short time ago. Thus, a banks Internet presence

transforms from broucherware status to Internet banking status once the bank

goes through a technology integration effort to enable the customer to access

information about his or her specific account relationship. The six primary

drivers Internet banking includes, in order to primacy are :

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- Improve customer access

- Facilitate the offering of more services

- Increase customer loyalty

- Attract new customers

- Provide services offered by competitors

INDIAN BANKS ON WEB

The banking industry in India is facing unprecedented competition from non-

traditional banking institutions, which now offer banking and financial services

over the Internet. The deregulation of the banking industry coupled with the

emergence of new technologies are enabling new competitors to enter the

financial services market quickly and efficiently.

1. Throughout the country, the Internet banking is in the nascent stage of

development. Only 50 banks are offering varied kind of Internet banking

services.

2. In general, these Internet sites offer only the most basic services. 55% are

so called entry level sites, offering little more than company informationand basic marketing materials. Only 8% offer advanced transactions such

as online funds transfer, transactions and cash management services.

3. Foreign & Private Banks are much advanced in terms of the number of

sites & their level of development.

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EMERGING CHALLENGES

Information technology analyst firm, the Meta Group, recently reported that

Financial Institutions who dont offer home banking by the year 2000 will

become marginalized. By the year of 2002, a large sophisticated and highlycompetitive Internet banking Market will develop which will be driven by:

.Demand side pressure due to increasing access to low cost electronic services.

Growing customer awareness and need of transparency.

Certainly some existing brick and mortar banks will go out of business. But

thats because they fail to respond to the challenge of the internet. The Internet

and its underlying technologies will change and transform not just banking, but

all aspects of finance and commerce. It represents much more than a new

distribution opportunity. It will enable nimble players to leverage their back and

mortar presence to improve customer satisfaction and gain share. It will force

lethargic players who are struck with legacy cost basis, out of business since

they are unable to bring play in the new context.

MAIN CONCERNS IN INTERNET BANKING

Security is the most important issue of online banking. There is a dual

requirement to protect customers privacy and protect against fraud.

Banking Securely:

Online Banking via the World Wide Web provides an overview of internet

commerce and how one company handless secure banking for its financial

institution clients and their customers.

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How E- banking can ease your lifePenalty due to non-payment of bill is not new to anyone of us. And quiteobviously, who likes the long procedure of writing a cheque, standing in a longqueue and then ensuring that the particular amount is available in your bank account ? Similarly Mr. Sharma who is on business tour for at least 25 days amonth finds its difficult to clear his dues on time because of his busy schedule.

He, like many of us, was possibly not aware of the online services, banks areoffering these days. With just a click, all his dues would have been cleared long

back. However its never too late to mend.

Indian banks are trying to make your life easier. Not just bill payment, you canmake investments shop or buy tickets and plan a holiday at your fingertips. Infact, sources from HDFC Bank tell us, Our Internet banking base has been

growing at an exponential pace over the last few years. Currently around 78 percent of the banks customer base is registered for Internet banking.

To get started, all you need is a computer with a modern or other dial-up device,a checking account with a bank that offers online service and the patience tocomplete about a one page application which can usually be done online. Youcan avail the following services:

1. BILL PAYMENT SERVICE2. FUND TRANSFER 3. CREDIT CARD CUSTOMERS4. RAILWAY PASS5. INVESTING THROUGH INTERNET BANKING6. RECHARGING YOUR PREPAID PHONES7. SHOPPING AT YOUR FINGER TIPS.

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INTERNET BANKING VERSUS TRADITIONAL METHOD

Inspite of so many facilities that Internet banking offers us, we still seem to trust

our traditional method of banking and is reluctant to use online banking. But

here are few cases where Internet banking will turn out to be a better option in

terms of saving your money.

1. Stop Payment done through Internet banking will not cost any extra fees but

when done through the branch, the bank may charge you Rs. 50 per cheque plus

the service tax.

2. Through Internet banking, you can check your transactions at any time of the

day, and as many times as you want to. On the other hand, in a traditional

method, you get quarterly statements from the bank and if you request for a

statement at your required time. It may turn out to be an expensive affair. The

branch may charge you Rs. 25 per page which includes only 30 transactions.

Moreover the bank branch would take eight days to deliver it at your doorstep.

3. If the fund transfer has to be made outstation where the bank does not have a

branch, the bank would demand outstation charges. Whereas with the help of

online banking, it will be absolutely free for you.

There are many advantages of online banking. It is convenient, it isnt

bound by operational timings, there are no geographical barriers and the services

can be offered at a miniscule cost.

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SECURITY PRECAUTIONS

Customers should never share personal information like PIN numbers,

passwords etc with anyone, including employees of the bank. It is important that

documents that contain confidential information are safeguarded. PIN or

password mailers should not be stored the PIN and/or passwords should be

changed immediately and memorized before destroying the mailers.

Customers are advised not to provide sensitive account-related information over

the phone. Take simple precautions like changing the ATM PIN and online

login and transaction passwords on a regular basis. Also ensure that the loggedin session is properly signed out.

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RESEARCH METHODOLOGY bank

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OBJECTIVES OF THE STUDY

1. To know the dynamics of the E-banking / Internet banking.

2. What are the products and services of Internet banking ?

3. To know the advantages of Internet banking.

4. To know how E-banking ca ease ones life ?

5. To know how the performance of banks over the internet.

6. To know the main concern of Internet banking.

7. To know the difference between Internet banking and traditional

banking.

8. To know about the security measures to be taken by the customers.

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SCOPE OF THE STUDY

1. Its scope is wider as internet banking has not reach to all the banks in

India.

2. As internet banking offers many advantages over traditional banking the

scope of internet banking is huge.

3. Users of internet are less in India which shows that users of internet

banking is also less. The users of internet banking will increase with the

increase in the users of internet..

4. In internet banking Transaction speed is much faster than traditional

banking therefore the users of internet banking will increase gradually.5. Due to high competition among various banks will result in providing

much faster services to its customers through internet banking.

6. It is easy to use, implement and administer

7. SCOPE of e- banking in:

BILL PAYMENT SERVICE

FUND TRANSFER RAILWAY PASS

INVESTMENT THROUGH INTERNET BANKING

RECHARGE PREPAID PHONE

SHOPPING AT YOUR FINGER TIPS.

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LIMITATIONS

1. Online banking services require high security.

2. Online services are restricted to checking account and transaction

information, however many customers do not even trust this service.

3. When banks provide this service they have applied strict security

measures but no service is absolutely safe, especially online

transactions.

4. Internet banking is limited though because laws on e- transactions are

unclear.

5. Internet users are less in India which in turns limits the use of e-

banking.

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II. E-BANKING / INTERNET BANKING OF INDIA OVERSEAS BANK.

INTRODUCTION

The facility of Internet Banking is provided only as a convenience to the

Customer and the Customer may avail the facility at his own risk. By having an

Account with the Bank and / or using of this facility the Customer agrees

unconditionally not to contest any transaction carried out or not carried out by

the bank over internet banking and shall accept the record of the transaction

maintained by the bank without any demur or protest, and hold the bank

harmless and blameless against any loss or consequences thereof arising from

any transaction carried out or not carried out over internet banking. Against theabove background the Customer can use any services provided by the Bank over

Internet.

IMPORTANT DEFINITIONS

Bank refers to IOB, a body corporate constituted under Banking

Companies (Acquisition and Transfer of Undertakings) Act 1970

E-See Banking is the TRADE NAME of the banks internet banking

service which provide access to account information, products and other

services as advised by the Bank from time to time to the banks customers

through the internet. E-See Banking, Electronic Banking, E- Banking and

Internet Banking Services / facility may be interchangeably used.

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Customer refers to any person who has an account with the bank and

who has been authorized by the bank to avail of the E-See banking facility

or for any other services.

Account refers to the Customers Savings and / or Current Account and /

or Fixed Deposit and / or any other type of account so designated by the

Bank to be eligible account (s) for operations through the use of E-See

banking. An account in the name of a minor or an account, in which a

minor is a joint account holder, is not eligible to be an E-See banking

account.

Personal Information refers to the Information about the Customer

obtained in connection with E-See banking.

Terms refer to Terms and conditions for use of E-See banking as

specified in this document. In this document, all references to the

Customer being referred in masculine gender will also include the

feminine gender.

The technical terms shall be governed by the definitions given under the

provisions of the Information Technology Act, 2000.

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APPLICATION FOR E-SEE BANKING

The bank may provide E-see banking to selected Customers at its discretion.

The customer would need to be a current Internet user or should have access to

the Internet and knowledge of how the internet works. Application for E-See banking has to be made through the online registration. The acceptance of the

registration does not automatically imply the acceptance of application for E-See

banking.

SOFTWARE

The bank will advise from time to time the internet software such as Browsers,

which are required for E-See banking. There will be no obligation on the Bank

to support all the versions of the internet software. The customer shall upgrade

his software, hardware and the operating system at his cost from time to time so

as to be compatible with those of the bank. The bank shall be at liberty to

change, vary or upgrade its software, hardware, operating system etc from time

to time and shall be under no obligation to support the software, hardware,

operating system of the customer. It shall be the sole responsibility of the

customer / user to ensure support for the software, hardware, operating system

etc.

Where the customer operates from a country other than India, the customer is

responsible for complying with the local laws of that country.

The customer has to take appropriate measures at this cost to protect his systems

from the likes of hackers, virus attacks etc. Measures include installation of

effective anti virus scanners, firewalls, etc.

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INTERNET BANKING ACCESS:

The Customer register with a user id and a password in the first instance. The

Customer will be required to keep the password secret and change it frequently

to ensure security.The Customer shall not attempt or permit others to attempt accessing the

account information stored in the computers of the bank through any means

other than the Internet Banking Service.

PASSWORD / PIN

1) The Customer must : Keep the password / pin totally confidential and not reveal the password /

PIN to any third party. Choose a password which shall be at least 6 characters long and shall

consist of a mix of alphabets, numbers which must not relate to any

readily accessible personal data such as the Customers Name, address,

telephone number, driver licencse etc. or easily guessable combination of

letters and numbers. Choose a pin which shall be 4 digits long and must not relate to any

readily accessible personal data such as telephone number, data of birth,

etc or a easily guessable combination of numbers. Commit the password / PIN to memory and not record them in a written

or electronic form and Not let any unauthorized person have access to his computer or leave the

computer unattended while accessing internet banking.

2) If the customer forgets the E-See banking password or PIN, he may usethe option Forgot Password / Forgot PIN to create a new

Password/PIN afresh. Increase he is unable to furnish the particulars

required for creation of a new Password/PIN he may download the

prescribed form and sent it duly signed to the concerned branch for issue

of a new Password/PIN.

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3) Any loss / liability / arising / suffered by the Customer due to misuse/ use

by third party of the password / pin / digital signature or otherwise shall

be the sole liability of the Customer and the Bank will not be responsible

/liable for the same.

FUNDS TRANSFER :

The Customer shall not use or attempt to use E-see banking for funds transfer

without sufficient funds in the related account or without a preexisting

arrangement with the bank for the grant of an overdraft. The bank can, at its sole

discretion, decide to carry out the instructions notwithstanding inadequacy of

funds (or credit facilities)

AUTHORITY TO THE BANK

E-see banking transactions in the Customers Account(s) are permitted only

after authentication of the Login id and Password of the customer. The Bank

shall have no obligation to verify the authenticity of any transaction received

from the Customer through E-See banking.

The display or printed output that is produced by the Customer at the time of

operation of E-see banking is a record of the operation of the Internet access and

shall not be construed as the Banks record of the relative transactions.

The Banks own record of transactions maintained through computer systems or otherwise shall be accepted as conclusive and binding for all purposes unless

any discrepancy is pointed out within one week from the date of access of

his/her/their/its account by the Customer.

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ACCURACY OF INFORMATION

The customer is responsible for the correctness of information supplied to the

Bank through the use of E-See banking or through any other means such as

electronic mail or written communication. The Bank accepts no liability for the

consequence arising out of erroneous information supplied by the Customer. If

the Customer suspects that there is an error in the information supplied to the

Bank by him, he shall advise the bank as soon as possible. The bank will

Endeavor to correct the error wherever possible on a best efforts basis,

provided the bank has not yet acted on the basis of such information.

LIABILITY OF CUSTOMERS:

The Customer shall be liable for all losses from unauthorized transactions in the

E-See banking accounts if he has breached the terms or contributed to or caused

the loss by negligent actions such as :

1. Keeping a written or electronic record of E-See banking Password.

2. Disclosing or failing to take all reasonable steps to prevent disclosure of

the E-See banking password to any one including Bank Staff and / or

failing to advise the Bank of such disclosure within reasonable time.

3. Not advising the bank within a reasonable time about unauthorized access

to or erroneous transaction in the E-See banking accounts.

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TERMINATION OF E-SEE BANKING SERVICES

The closure of all Accounts of the Customer will automatically terminate

the E-See banking service. The customer may request for termination of the E-See banking facility

any time by giving a written notice of at least 15 days to the bank. The

customer will remain responsible for any transactions made on his E-See

banking account (s) through E-See banking prior to the time of such

cancellation of the E-See banking service. The bank may withdraw the E-See banking facility anytime provided the

customer is given reasonable notice under the circumstances. If the E-See

banking service is withdrawn by the bank for a reason other than the

breach of he terms and conditions by the customer, the banks liability

shall be restricted to the return of the annual charges. The bank may suspend or terminate E-See banking facilities without prior

notice if the customer has breached terms and conditions, bankruptcy or

lack of legal capacity of the customer.

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APPLICATION OF E- BANKING IN HDFC BANK

1 E-Banking / Internet Banking of HDFC

HDFC Bank.com, our internet Banking Service, is a convenient remote

banking facility providing you with easy and secure access to your

accounts. With just a PC connected to the Internet, you can have your

account information at your fingertips, from anywhere in the world, any

time.

HDFC BANK OFFERS

ACCOUNT INFORMATION : Provides you with a summary of all your bank accounts. Allows transaction tracking which enables retrieval of transaction details

based on cheque number, transaction amount, and date and so on.

E-CHEQUES (ONLINE FUND TRANSFER)You can transfer funds: Between your accounts. To another HDFC Bank account

BILL PAYMENT :You can pay your bills (telephone, mobile, electricity, insurance premium, credit

card, etc.) online.

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REQUESTS AND INTIMATIONS :

You can electronically submit a request for:

Cheque Book

Stop payment instruction Quantum Optima-value added savings account

Opening a fixed deposit

Opening a recurring deposit.

Intimate us for loss of your ATM Card.

Register ONLINE for phone banking and mobile commerce

Cheque Status Online application for Debit Card etc.

COMMUNICATION WITH YOUR ACCOUNT MANAGER

The mail-box facility enables you to send secure mail to your account manager

to find out the status of a request or for any clarifications.

CUSTOMISE HDFC BANK.com:

HDFC Bank.com allows you to customize it according to your preferences. You

can specify your viewing preferences, such as your primary account, date and

amount formats. You can even set nicknames for your account (s) and use this

option to change your password.

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DATA ANALYSIS

AND

INTERPRETATION

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1. Internet Users

There are 38.5 million Indians online today. The internet offers anaudience that will grow to a 100 million users by 2007-08.The internet offers unlimited shelf space and isnt bound by operationaltimings ad geographical boundaries; with an opportunity to cater tocountry wide city markets (for consumers and suppliers alike) at acomparative miniscule cost.

Regular online shopper ! A demographic profile

By Age

18

25

36 35 36

45 46

60

00

10

20

30

40

50

60

70

1 2 3 4 5 6 7 8 9

Series1

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By State :

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1 2 3 4 5 6 7 8 9 10 11

Series1

2. Internet Banking Services offered to customers Account Information.

ECheques (Online Funds Transfer)

Bill Payment Requests and Intimations.

Communication with your Account Manger

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3. It will not be possible to access internet Banking using text based

browsers like Lynx.

4. A multi layered security architecture comprising firewalls, filtering

routers, encryption and digital certification ensures that your accountinformation is protected from unauthorized access.

Firewalls and filtering routers ensure that only legitimate internet users

are allowed to access HDFC Bank.Com

Encryption techniques used by the Bank (including the sophisticated

public key encryption) would ensure that the privacy of data flowing

between the browser and the HDFC Bank. com is protected. Digital Certification procedures provide the assurance that the data you

receive is from the Internet Banking System.

5. It is not the sole responsibility of the bank only to ensure safe and secure

internet banking access but customers are also equally important in

protecting their accounts and conducting safe access.

6. The bank may suspend or terminate E-See banking facilities without prior

notice if the customer has breached terms and conditions.

7. Benefits

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TO CUSTOMERS

Transaction speed quick.

Build customer loyalty by offering al services

Security and privacy of customer history

Faster service available

Customer queries answered instantly

Impartial service to customers

Can avail any service from any counter.

TO STAFF

Up to date maintenance of books / ledgers.

Mistakes by staff minimized.

Eliminates redundancy, manual checking of books/ledgers.

Speeds up the process of bank accounts department.

TO MANAGEMENT

All requirement met on time.

Reduction in manpower requirement upto 50%.

Quick finalization of accounts.

Better management control through periodic reports.

Enhances productivity

Reduce human errors

Easy to use, administer, control

Highly cost effective.

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8) E- Banking has scope in

BILL PAYMENT SERVICE

FUND TRANSFER

RAILWAY PASS

INVESTMENT THROUGH INTERNET BANKING

RECHARGING PREPAID PHONE

SHOPPING AT YOUR FINGER TIPS.

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SWOT ANALYSIS

SWOT ANALYSIS is as follows:

Strengths

1. Customer access to information 24 hours per day.

2. Timely access to information

3. Increased efficiency due to automation

4. Diversity help capture different types of markets.

5. Sophisticated technology systems will help to make a banking institute

Future Proof.

Weakness

1. High price of service.

2. Multiple options for the customer.

3. Initial investment in technology will be expensive.

4. Continual altering of customers wants and needs.

Opportunities

1. The ability to obtain a larger customer base.2. Global expansion. This is an enormous market which will be a great

opportunity in the future.

3. The ability to take advantage of growing popularity of Internet

banking.

Threats

1.Continual charging technology.

2. Uncertainty of the banking industry.

3. Competition from lower price operations.

4. General competitiveness of the banking industry.

5. Possible failure of product due to non-acceptance of customer.

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SUGGESTION

&

CONCLUSIONS

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SUGGESTION

Few suggestions are given to improve your efforts if you again are

asked to prepare a, for improving your skills and efforts.

Some of them are :

1. Data must have been represented in graphical form.

2. Should read a lot of newspapers, magazines, articles to

make your project better.

3. More data, facts and figures should have been collected for

better work.

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CONCLUSIONS

1. E-Banking is a very convenient, safe, secure service provided by banks totheir customers.

2. There are no geographical barriers and the services can be offered at aminiscule cost.3. Through internet banking, you can check your transactions at anytime of

the day, and as many times as you want to.4. Bill payment service, railway pass, fund transfer etc. more services will be

included to attract more customers.5. E-Banking has many advantages to its customers, staff and management.

It is advantageous to everyone and not limited to customers only.6. E-Banking creates issues for banks and regulators alike for our part we

will continues our work, both national and international to identify andremove and unnecessary barriers.

HYPOTHESISHDFC Bank is highly positive in the view that E-Banking is a very

convenient, safe, secure provided by bank to their customers.

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BIBLIOGRAPHY

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BIBLIOGRAPHY

NEWS PAPERS :

TIMES OF INDIA

THE HINDUSTAN TIMES

WEB SITES :

www.GOOGLE.COM

www.WIKIPEDIA.Com

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Date post:	05-Apr-2018
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