K-State/NACADAAcademic Advising Institute
May 21, 2020
Jeannie Brown Leonard
Vice Provost for Student Success
COVID-19 Puppy: Cameo
Inspiration
“….the status quo needs fixing; that the old ways of doing things don’t work…”
Barack Obama, 2020
HBCU Graduation Speech
Where we are headed
SEM and 2025 Strategic Plan Refresh
• Campus-wide commitment to student success
• Commitment to education innovation
• Leveraging technology to support changes in internal structures and processes
– Not more with less
– Let’s work differently
Vice Provost for Student Success
• 2020 Goals
– Promote excellence in academic advising
• Reach consensus on shared expectations
• Support training and professional development efforts
• Find a path forward for advisor growth/advancement and recognition
• Design assessment protocols
– Re-launch SSC-Navigate and initiate Smart Guidance implementation
Technology
• Technology will help us be more efficient, holistic, intentional, and accountable
• K-State has extended the contract with EAB for 5 years
• We need to integrate SSC-Navigate and a broader set of tools called Smart Guidance into our practice
PartnershipEAB
JM Alatis, Strategic Leader
Daria Averbach, Senior Director
Holden Hersey, Business Analyst
Rob Kelly, Technical Director
Will Sogegian, Launch Consultant
SSC Strategic Project Team
Paul Abitz
Kelley Brundage
Brad Cunningham
Allison DuLac
Scott Finkeldei
Jared Meitler
Chris Urban
Alison Wheatley
©2020 by EAB. All Rights Reserved. eab.com
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At EAB, we imagine an intelligent campus,
deeply but invisibly wired with analytics that
empower students and those who care for
them with the information and tools to realize
their full potential by making smarter choices
at each step of the educational journey.”
The Student Success Collaborative Vision
Transforming the Student Experience Through Personalized and Interactive Support
Recent changes
• We refreshed the predictive analysis visible in the Platform. We are now predicting persistence rather than graduation.
• We shifted the language of “risk level” to a more affirming “support level” within the SSC-Navigate platform.
• You have access to eab.com!
©2020 by EAB. All Rights Reserved. eab.com
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TECHNOLOGY: Intelligence
2. Predictive Analytics
Predictive Risk Model Feeds Multiple Capabilities of the Navigate Platform
Key Takeaways
• The machine-learning engineingests 10+ years of your historical data to custom configure a predictive model unique to your institution
• Captures a complex matrix of student behavior across academic, pre-enrollment, and demographic data sets, with ability to ingest custom variables
• The model evolves, informed by new research and data insights uncovered by the EAB Data Science team
• The model helps leaders understand both cohort-level and individual student risk to facilitate timely strategic care across all student groups
How It Works
Ingest 10+ years of your
historical student data
Mine data for predictive
factors that impact your
students’ success
Display the top predictive
influences in Navigate to
inform support strategy
Train custom algorithms to predict each
student’s persistence or
graduation success
Success
Assessment
Smart Student Profile
Where Predictive Analytics Manifests in the Platform
Major Explorer
Population Health Analytics
Poll
What is your level of engagement with SSC-Navigate?
©2020 by EAB. All Rights Reserved. eab.com
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What Is EAB’s Student Success Management System?
The SSMS is an enterprise-level technology that links administrators, advisors, deans, faculty, other staff, and students in a Coordinated Care Network designed to help schools proactively manage student success and deliver a Return on Education.
Create a connected and coordinated network of support for every student, enabling targeted intervention and proactive, strategic care
Unlock the power of data analytics and machine learning to bring timely student success managementintelligence to administrators and leaders
Provide smart guidance at the most pivotal moments students encounter in college, simplifying and structuring the student journey to completion
©2020 by EAB. All Rights Reserved. eab.com
14Inside Our Student Success Management System
Integrated, Holistic Analytics Enable Better Advising and Student Support
Intelligence(Analytics)
Strategic Care (Interaction & Workflow)
1Historical Trend Analytics 2
Predictive Analytics 5
Smart Student Profile
3Population Health Analytics
6Campaign Management
4SSMS Activity Analytics 7
Progress Reports 8
Coordinated Care Network
©2020 by EAB. All Rights Reserved. eab.com
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10Appointment Scheduling
Inside Our Student Success Management System
Integrated, Holistic Analytics Enable Better Advising and Student Support
Smart Guidance(Mobile)
9Multi-Modal Communication
11Milestone Guidance 12
Major Selection Guidance
Smart Guidance(Academic Planning)
13Course and Term Planning
15Best-Fit Scheduling and Registration
14Shared Workspace
16Content Administration
©2020 by EAB. All Rights Reserved. eab.com
16Understand Your Platform Configuration
A Single System with Two Interfaces
Advanced search
Referrals and case management
Appointment reports and shared notes
Early alerts
Intervention campaigns
Front desk management
Historical analytics
Student Engagement Tools in Mobile empower students to take ownership of their college experience through timely, customized mobile interventions and ability to proactively reach out for support
Desktop- and app-driven appointment scheduling by students
Intake, Favorites, Path from Mobile displayed in Desktop
Connect Network links student to their support team
Personalized student path
Intake survey
Quick polls
"Nudges” via push notifications
Student calendar
Holds Center
Major selection guidance
Connect to campus resources
Analytics, Interaction, and Workflow Tools in Desktop facilitate the work and collaboration of advisors, academic leaders and support providers behind the scenes of the student experience
Mobile AppDesktop
Designed for Student Support Services, Academic Leaders, Administration
Designed for Students
©2020 by EAB. All Rights Reserved. eab.com
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TECHNOLOGY: Strategic Care
8. Coordinated Care Network
Campus-Wide Alerts, Referrals, and Documentation for Case Management
Key Takeaways
• Faculty, tutors, and other support specialists can submit one-click alerts on struggling students to notify advisors that they might be at risk
• Advisors can also solicit information directly from faculty through Progress Report campaigns sent directly to faculty email
• Case system allows users to generate cross-campus referrals for at-risk students right from the platform and assign them to appropriate support staff
• Advisors can see a complete digital history for each student—including advising reports, notes, and cases—thereby closing the loop for maximum effectiveness
Poll
In your role at K-State, would you benefit from knowing about interactions your students are having with other student services/support units?
©2020 by EAB. All Rights Reserved. eab.com
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TECHNOLOGY: Strategic Care
9. Multimodal Communications
Tools for Centrally Tracked and Flexible Communication with Students
Key Takeaways
• With multimodal communications tools, advisors and specialists can have two-way conversations with students through email, text, or phone
• The platform supports communications routing (e.g., email to text) and captures all conversations automatically for a complete digital record of all communications through the platform
• Students receive push notifications and text messages to remind them of deadlines and priorities from their “Path” timeline
©2020 by EAB. All Rights Reserved. eab.com
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TECHNOLOGY: Smart Guidance (Mobile)
10. Appointment Scheduling
Online Appointment Scheduling and Availability Management
Key Takeaways
• Appointment management allows advisors and students to schedule sessions based on both parties’ availability, with the option to send reminders for upcoming appointments
• Real-time scheduling by various user types enables easy access to advisor and tutor services
• Students can access appointment scheduling from their desktops and smartphones
©2020 by EAB. All Rights Reserved. eab.com
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TECHNOLOGY: Smart Guidance (Mobile)
11. Milestone Guidance
Self-Service Tools and Notifications Empower Students to Stay on Course
Key Takeaways
• The mobile app eases students’ transition to college with a customized timeline that displays key deadlines and priorities based on student intake and SIS data
• Students can see large milestones disaggregated into discrete, actionable tasks to plan their term
• Self-service tools allow students to complete tasks such as bursar hold resolution, appointment scheduling, and health insurance verification directly from their smartphones
• The Resource Directory and My Network allow students to see campus resources and designated advisors at a glance
©2020 by EAB. All Rights Reserved. eab.com
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TECHNOLOGY: Smart Guidance (Mobile)
12. Major Selection Guidance
Tailored to Each Student Based on Risk Predictions and Real-Time Job Data
Key Takeaways
• The mobile “Major Explorer” tool allows students to enter their interests and career preferences to generate program of study recommendations
• Students can save favorite results, which advisors can then view in their profile
• The “Major Explorer” advising interface employs the predictive risk model to provide advisors with a student’s likelihood to graduate in a wide range of majors across campus
• The platform integrates with labor market data to provide guidance on employment prospects in different fields
©2020 by EAB. All Rights Reserved. eab.com
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TECHNOLOGY: Smart Guidance (Academic Planning)
13. Course and Term Planning
Build Personal Academic Plans Optimized for On-Time Graduation
Key Takeaways
• Helps students build academic plans optimized for on-time graduation
• Students can search the course catalog based on a variety of filters and add courses to their plan
• The platform co-locates degree maps, program requirements, and completed coursework for easy reference
• Automated guardrails alert students to common planning errors and inefficiencies such as out-of-sequence courses
©2020 by EAB. All Rights Reserved. eab.com
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TECHNOLOGY: Smart Guidance (Academic Planning)
14. Shared Workspace
Supporting Ongoing Collaboration Between Students and Advisors
Key Takeaways
• Fosters ongoing collaboration between advisor and student and encourages meaningful interactions
• Advisors can edit student plans, flag courses, and add comments explaining the changes
• Using Advanced Search, advisors can easily identify students with planning errors and then contact those students through targeted campaigns
©2020 by EAB. All Rights Reserved. eab.com
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TECHNOLOGY: Smart Guidance (Academic Planning)
15. Best-Fit Scheduling and Registration
Quickly Build Schedules and Register for Courses
Key Takeaways
• Advanced scheduling tool quickly builds course schedules aligning with students’ availability, preferred course format, and location preferences
• Students can register for courses directly in the platform (at schools with access to APIs for registration)
• Schools can choose to turn on wait-listing functionality
©2020 by EAB. All Rights Reserved. eab.com
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TECHNOLOGY: Smart Guidance (Mobile and Academic Planning)
16. Content Administration Tool
Instantly Create and Edit Student-Facing Content
Key Takeaways
• Provides approved administrators with the ability to create, customize, and manage the content that students see in both Smart Guidance and Academic Planning modules
• Allows administrators to continuously create, edit, and publish content in real time, without the need to request or consult EAB personnel. This includes content in the app and academic plan templates by program
Another Cameo Appearance
Implementation Structures
• Content & Communication Team
• Academic Planning Team
• Content Administrator– Coordinate content editing and publishing for
Mobile App and Degree Plans
If you are interested in working on the implementation teams, please volunteer via the Chat function.
Next Steps
• Expand reach of SSC-Navigate and create a Coordinated Care Network
• Provide Training
• Establish Smart Guidance implementation teams
• Elevate best practices across for holistic student support across the K-State advising community
Questions?