The Alternative Path to AgilityCommunity preview release 2
Kanban Maturity Model:
More information: Lean Kanban University • www.leankanban.com
Cultural Values Cultural Focus Leadership
Collaboration
Transparency
Achievement
Business focusShort-term investment
Market focusLong-term investment
Experimentation
Long term
survivability
Diversity
Tolerance
Agreement Customer Focus
RespectUnderstanding
Balance Leadership Regulatory compliance
Why we exist
Whatwe do
Howwe do it
Flow
Analyze Lead time
tail risk
After meetings: Discuss a problem
spontaneously - bring it to the
SDR
Whowe are
WhoI am
Establish Replenishment
commitment point
Challenge How, What, Why & Who
Sys
tem
s Th
inki
ng |
Alt
ruis
tic
Beh
avio
r | C
ontr
ibut
or S
ocie
tyA
LIG
NM
ENT,
UN
ITY,
SH
AR
ED P
UR
PO
SE
Trib
alis
m
I
ndiv
idua
lism
4
General practicesMaturity Levels SpecificPractices
0
1
2
5
3
6
Oblivious
• Ambivalent
• Personal Kanban
• Inconsistent process
• Team Kanban
• Consistent process
• “Routine”
• Delivery Kanban
• Discovery Kanban
• End-to-end flow
• Consistent outcome
• Meet expectations
• Fit-for-purpose
• Model-driven mana-gement
• Anticipating risks
• Portfolio manage-ment
• Forcasting outcomes
• Consistent econo-mics
• Fitter-for-purpose
• Continuous improvement
• Improving Economics
• Fittest-For-Purpose
• “Built to last”
• Business sustainability
• Consistent alignment
• Continually fit-for-pur-pose
Emerging
Defined
Quantitatively Managed
Optimizing
Managed
Congruent
TRANSITION
TRANSITION
TRANSITION
TRANSITION
TRANSITION
TRANSITION
CORE
CORE
CORE
CORE
CORE
CORE
COREAfter meetings:
Take congruent actions with confidence
FRA
GIL
ER
ESIL
IEN
TR
OB
US
T
Risk
AN
TIFR
AG
ILE
Lean /TPS
Muri
Mura
Kaizen Culture
Hoshin Kanri
Muda
Indi
vidu
alTe
amP
roje
ct /
Ser
vice
Bus
ines
s P
ortf
olio
Mul
tipl
e pr
ojec
ts &
S
hare
d se
rvic
esP
roje
ct/P
rodu
ct
Por
tfol
io
Scale
Visualize individual’s work by means of a
Personal Kanban board
Visualize the work carried out by a
team by means of a Team Kanban board
Visualize team work by means of a Delivery Kanban board with per-
person WIP limits
Use CONWIP Emergent workflow Delivery Kanban
board to visualize team work
Visualize blocked work items
Visualize upstream options by means of Upstream/Discovery
Kanban board
Use Earned Value Portfolio Kanban board to visualize project progress
Visualize risksVisualize
local cycle time
Visualize split & merge
workflows
Collect and report flow efficiency
Select sequence or define priorities using a Eisenhower/ Covey Matrix
Use explicit buffers to smooth flow
Manage reduction of transaction &
coordination costs
Analyze to anticipate
dependences
Split & merge workflow
Utilize hybrid fixed service teams together with a flexible
labor pool
Establish refutable vs irrefutable demand
Use two-phase commit for Delivery
commitment
Forecast use reference classes, Monte Carlo simulations & other
models
Determine reference class data set
Visualize WIP limits on
Dependencies Parking Lot
Visualize fixed & floating workers across aggregated services
Visualize risk classes with different
swimlanes
Limit WIP on Dependency Parking Lot
Align Strategy & Capability
Conduct Strategy Review
After meetings: Discuss - Suggest - Take actions .- Seek foregiveness
Labor Pool / Staff Liquidity Management
Utilize hybrid fixed service teams together with a flexible labor pool
Fitness for purpose explicitly defined and managed based on
metrics/ quantitatively
Correctly classify common & special
cause & take action appropriately
Identify transaction & coordination
costs
Identify impact of shared resources Identify bottleneck
Develop quantitative understanding of
common vs chance cause variation
Develop qualitative understanding of
common vs special cause variation
Make appropriate use of forecasting
Assess Forecasting Models for
Robustness
Establish demand shaping policies
Portfolio Review
Operations Review
Use statistical methods for quantitative decision making
Visualize project progress on a Portfolio
Kanban board
Visualize work types by means of card colors or board
rows
Visualize options by means of
Discovery Kanban board
Visualize basic
policies
Workflow and team work items are
visualized by means of Aggregated Team
Kanban board
Visualize available capacity
Use ticket decorators to indicate risk
Discovery/Delivery boards enhanced to visualize
workflow
Defects and other rework types are visualized
Ticket design: Concurrent or unordered activities visualized
with checkboxes
Board design: unordered activities visualized use rows or
vertical spaces
Explicitly identify & define services
Problematic policies
identified
Elaborate further policies
Sources of dissatisfaction
identified
Internal team replenishment meeting
Team Retrospective
Visualize class of service use colors, rows or decorators
Visualize work item aging
Visualize pull signal Visualize replenishment
signal
Visualize failure and aborted demand
Visualize target date or SLA
Visualize pull criteria
Activity based WIP limits
Define work types based on customer
requests
Map upstream and downstream flow
Visualize work for several individuals by means of an Aggregated Personal Kanban board
Visualize basic work item related information
on a kanban card
Use avatars to visualize individual’s
workload
Initial policies visualized
Visualize team work by means of an Emergent
Workflow Kanban board
Personal WIP limits
Per person WIP limits.
Team WIP limits. Define initial policies Kanban meeting
Define work types based on nature of tasks
Define personal Kanban policies Personal reflection
CONWIP limits established on emergent workflow
Deferring commitment
(“Last responsible moment”)
Gradually eliminate infinite buffers
Establish explicit purpose of metrics
Manage dependencies
Apply qualitative Real Options
Thinking
Develop triage
discipline
Manage aborted work items
Use classes of service to affect
selection
Forecast Delivery
Use an order point (min limit)
for upstream replenishment
Bracket WIP limits for different states
Established customer
acceptance criteria for each work item or a
class of work items
Establish ”ready to commit” definition
Define classes of service
Use Little’s law
Use CFD to monitor
queues
Organize around the knowledge discovery
process
Use a max limit to define capacity
Manage blocking issues
Suggestion box review
Improvements suggested use a suggestion
box
Identify sources of
delay
Replenishment meeting
Delivery Planning
Risk Review
Service Delivery Review (SDR)
Options Review (upstream)
Project work items are visualized on a Two-tiered
Project Kanban board
Parent-child and peer-peer dependencies are
visualized
Parking lot is used to visualize
dependencies
Work “ready” to commit is visualized
Limit WIP
Limit WIP
Limit WIP
Limit WIP
Limit WIP
Limit WIP
Limit WIP
Marshall Options - Manage Flow
Marshall Options - Manage Flow
Marshall Options - Manage Flow
Marshall Options - Manage Flow
Marshall Options - Manage Flow
Marshall Options - Manage Flow
Marshall Options - Manage Flow
Make policies explicit
Make policies explicit
Make policies explicit
Make policies explicit
Make policies explicit
Make policies explicit
Make policies explicit
Improve colaboratively, evolve experiemntally
Improve colaboratively, evolve experiemntally
Improve colaboratively, evolve experiemntally
Improve colaboratively, evolve experiemntally
Improve colaboratively, evolve experiemntally
Improve colaboratively, evolve experiemntally
Improve colaboratively, evolve experiemntally
Vizualize
Vizualize
Vizualize
Vizualize
Vizualize
Vizualize
Vizualize
Feedback loops
Feedback loops
Feedback loops
Feedback loops
Feedback loops
Feedback loops
Feedback loops