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Kanban: No Answers, Just Questions

Date post: 14-Sep-2014
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In a world where the there is no perfect visualisation, WiP limit, policy or measures? A good choice depends on the context. There aren't only one answer, but in my experience good questions could help to guide to your answer.
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agile42 | The Agile Coaching Company www.agile42.com | All rights reserved. Copyright © 2007 - 2013. Kanban: No Answers, just questions Ralf Kruse @ralfhh
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Page 1: Kanban: No Answers, Just Questions

agile42 | The Agile Coaching Company www.agile42.com | All rights reserved. Copyright © 2007 - 2013.

Kanban: No Answers, just questions

Ralf Kruse

@ra

lfhh

Page 2: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Agenda

• The great thing about questions and what makes a question great?

• Their is no perfect Kanban system, only systems striving for perfection

• Practices: Their intention, my questions and hopefully yours

Page 3: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

The great thing about questions ... and what makes a question great?

• Questions help to make people think and reflect 

• the inquirer don’t need to understand the full context

• ... and still can create fresh perspectives

• What makes a question great?

• It hasn’t one answer and is open ended

• create greater possibility for expanded learning and fresh perspective

• Good questions are likely to trigger discovery, clarification and action

Is ... ?

Page 4: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Tuesday, August 2, 2011

Page 5: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Their is no perfect Kanban system, ... only systems striving for perfection

Start with what you do now

Agree to pursue incremental,

evolutionary change

Leadership at all levels

Respect the current process,

roles, responsibilities & title

s

Visualise Manage flow

Make policies explicit

Implement feedback loops

Improve collaboratively,

evolve experimentally

Limit WiP

Kanban ... more than a Board

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Tuesday, August 2, 2011

Page 6: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Kanban practices

• Visualise

• Limit WIP

• Manage flow

• Make policies explicit

• Implement feedback loops

• Improve collaboratively, evolve experimentally

Page 7: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Visualise

• The workflow of knowledge work is inherently invisible.

• Visualising the flow of work is core to understanding how work proceeds incl. bottlenecks & queues

Questions

• What where your problems, variances etc. in the last month? Do such things reflect in your board?

• How much work are u doing next to your board? Is this critical to understand your flow?

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Tuesday, August 2, 2011

Page 8: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Kanban practices

• Visualise

• Limit WIP

• Manage flow

• Make policies explicit

• Implement feedback loops

• Improve collaboratively, evolve experimentally

Page 9: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Limit Work in Progress (WiP)

• Limits help to avoid taking more work than you can handle

• Limits help to recognise problems earlier (stop-the-line)

Questions

• Do you have Limited your work in a way that you avoid queues and bottlenecks?

• Does you reach your Limits from time to time, to give you signs of dysfunctions?

Page 10: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Limit Work in Progress (WiP)

• Limits help to avoid taking more work than you can handle

• Limits help to recognise problems earlier (stop-the-line)

Questions

• Do you have Limited your work in a way that you avoid queues and bottlenecks?

• Does you reach your Limits from time to time, to give you signs of dysfunctions?

Page 11: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Kanban practices

• Visualise

• Limit WIP

• Manage flow

• Make policies explicit

• Implement feedback loops

• Improve collaboratively, evolve experimentally

Page 12: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Manage flow

• better flow = faster value delivery

• you want to improve it, so you need to measure it

• changes can be evaluated to have positive or negative effects on the system

Questions

• How do you know if your work flows better or worse through your Kanban system?

• How do you use the measurements as an input/feedback for improving the flow?

Page 13: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Kanban practices

• Visualise

• Limit WIP

• Manage flow

• Make policies explicit

• Implement feedback loops

• Improve collaboratively, evolve experimentally

Page 14: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Make policies explicit

• All involved people know on how to let the work flow

• Until the mechanism of a process is made explicit it is often hard or impossible to hold a discussion about improving it.

Questions

• Are policies clearly understood and visualized close to the board?

• Are you following the agreed changes?

What means Done?Priority / Next to pull?

WiP Limits?

Page 15: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Kanban practices

• Visualise

• Limit WIP

• Manage flow

• Make policies explicit

• Implement feedback loops

• Improve collaboratively, evolve experimentally

Page 16: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Implement feedback loops

• to periodically take stock of where you were, where you are, and where you want to go next

• create needs for improvement and triggers adaptations

• a feedback loop tells us that change is taking us in the right direction

Questions

• How do you get overall feedback, that you are on the right track?

• Do your Daily Stand-Ups help to get the complementory information to know the next best thing you can Do?

Page 17: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Kanban practices

• Visualise

• Limit WIP

• Manage flow

• Make policies explicit

• Implement feedback loops

• Improve collaboratively, evolve experimentally

Page 18: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Improve collaboratively, evolve experimentally

• Most systems can’t be improved by one perspective, it’s often only possible to create sustainable improvements collaboratively

• experiments help to discover improvements based on experience

• scientific method can make discussions on improvements more objective

Questions

• Do you and your colleges have the same direction and are you working continuously on it?

• How do you find new improvement opportunities?

Page 19: Kanban: No Answers, Just Questions

agile42 | We advise, train and coach companies building software www.agile42.com | All rights reserved. Copyright © 2007 - 2009.

Conclusion ...

Page 20: Kanban: No Answers, Just Questions

agile42 | The Agile Coaching Company www.agile42.com | All rights reserved. Copyright © 2007 - 2013.

Kanban: No Answers, just questions

Ralf Kruse

@ra

lfhh


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