Karnataka State Police RFP Volume 2

Crime & Criminal Tracking Network and Systems

(CCTNS)

E-Governance Mission Mode Project (MMP)

of MHA, GoI

Request For Proposal

for

State System Integrator

State Crime Record Bureau

Bangalore

Bangalore

Commercial & Bidding Terms

Volume-II

Karnataka State Police RFP for Selection of State System Integrator Volume-II 2

E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011

Document History

Version Date of Submission Created by

First Version 05/07/2011 Karnataka State Police



TABLE OF CONTENTS

S.No Description Page No

1 Introduction 7

2 RFP Structure 7

3 Bidding Process Details 8

3.1 Tentative Calendar of Events 8

3.2 General Instructions to Bidders 8

3.3 Bid Submission Instructions 12

3.4 Bid Opening and Evaluation Process 18

3.5 Deviations and Exclusions 32

3.6 OEM Certfication and Commitment 32

4 Award Of Contract 32

4.1 Award Criteria 32

4.2 KCoPS Right To Accept Any Proposal and To Reject Any Or All Proposals 32

4.3 Notification of Award 32

4.4 Contract Finalization and Award 33

4.5 Signing of Contract 33

4.6 Failure to agree with the Terms and Conditions of the RFP 33

4.7 Purchaser’s right to Vary Quantities at Time of Award 33

4.8 Warranty & Maintenance 34

5 Payment Terms And Schedule 35

5.1 Performance Bank Guarantee 35

5.2 Liquidated Damages 35

5.3 Payment Schedules and Milestones 36

5.4 Milestones and payment Schedules for Operations and Maintenance Phase 37

Annexure-A Formats for Response -Pre Qualification Bid 38

Annexure-B Bill of Material, Solution Information -Hardware Solution 44

Annexure–C Team Profile 51

Annexure-D Commercial Proposal Cover Letter 53

Annexure-E Certificate as To Authorised Signatories 54

Annexure-F Form-1 Pricing Summary 55

Annexure-G Format for Statement of Deviation from Prescriber Requirements 61

Annexure-H Letters from OEMs on Letterhead of the OEM 62

Annexure-I Performance Bank Guarantee 63

Annexure-J Tools and Technologies proposed for the Project 67

Annexure-K Other Formats 69



Abbreviations / Acronyms

Sl. No.

Abbreviations Expanded

1 ARF Accident Record Form 2 ASP Active Server Pages

3 ADGP Additional Director General of Police

4 ADSP Additional Superintendent of Police

5 Admin Administrative Module of Police IT Application

6 AR Armed Reserve

7 ASI Assistant Sub-Inspector of Police

8 AVLS Automated Vehicle Logging System

9 AFIS Automatic Fingerprint Identification System

10 Blackberry Blackberry mobile phone based application

11 BB Broadband network with at least 256 kbps connectivity

12 BPR Business Process Re-engineering

13 CB Capacity Building

14 CAS (Center) CAS to run at the Center (NCRB)

15 CAS (State) CAS to run at the State level

16 CAS CCTNS Core Application Software

17 CPU Central Processing Unit of a computer

18 CrPC Code of Criminal Procedure, 1973

19 CIPA Common Integrated Police Application

20 OS Computer Operating System

21 CCIS Crime and Criminal Information System

22 CCTNS Crime and Criminal Tracking and Network Systems

23 CB Crime Branch

24 CID Criminal Investigation Department

25 DMZ Demilitarized Zone

26 DCP Deputy Commissioner of Police

27 DIG Deputy Inspector General of Police

28 DSP Deputy Superintendent of Police

29 DG&IGP

Director General and Inspector General of Police

30 DGP Director General of Police

31 DCRB District Crime Record Bureau

32 DIO District Information Officer

33 DMT District Mission Team

34 E-Beat Electronic Beat Management System

35 Police IT End-to-end ERP application being developed and deployed by Karnataka State Police 36 ERP Enterprise Resource Planning

37 FTP File Transfer Protocol

38 FIR First Information Report

39 FRO Foreigner's Registration

40 FSL Forensic Science Laboratory

41 G-CARE GIS based Crime Analysis and Reporting Engine



42 GD General Diary

43 GIS Geographical Information System

44 GB Gigabyte

45 GoI Government of India

46 GoK Government of Karnataka

47 G2B Government to Business

48 G2C Government to Citizen

49 G2G Government to Government

50 HQ Head Quarters

51 HF High Frequency

52 IPC Indian Penal Code, 1860

53 ICT Information and Communication Technology

54 IT Act Information Technology Act, 2000

55 IGP Inspector General of Police

56 IVRS Integrated Voice Response System

57 IIS Internet Information Services, Microsoft

58 ISP Internet Service Provider

59 IO Investigating Officer

60 KSP Karnataka State Police

61 kbps Kilo bits per second

62 KBPS Kilo bytes per second

63 KSP DC KSP Data Center

64 KSPWAN KSP Wide Area Network

65 L&O Law and Order Module of Police IT

66 L2 Level Two (usually referring to L2 Switch in networks)

67 LAN Local Area Network

68 MIS Management Information System

69 MB Megabyte

70 MS Microsoft Corporation

71 .NET Microsoft's application development framework

72 MHA Ministry of Home Affairs

73 MMP Mission Mode Project

74 MT Motor Transport

75 MVVC Motor Vehicle Verification Counter

76 MFD Multi-Functional Device

77 MPLS Multi-Protocol Level Switching

78 NCRB National Crime Record Bureau

79 NeGP National e-Governance Plan

80 NHRC National Human Rights Commission

81 NIC National Informatics Centre

82 NOC No Objection Certificate

83 NCR Non Cognizance Report

84 PCW Police Computer Wing, Karnataka

85 PC Police Constable

86 PD Police Department



87 PI Police Inspector

88 PS Police Station

89 PSI Police Sub-Inspector

90 PTC Police Training College

91 PTS Police Training School

92 PIM Project Implementation & Monitoring Report

93 PMU Project Management Unit

94 RAM Random Access Memory

95 RTO Regional Transport Office

96 RTI Right to Information Act

97 SLA Service Level Agreement

98 SDD Software Design Document

99 SB Special Branch

100 SCRB State Crime Record Bureau

101 SDA State Designated Agency

102 SIO State Information Officer

103 SMT State Mission Team

104 SPMC State Programme Management Consultant

105 SPMU State Project Monitoring Unit

106 SWAN State Wide Area Network

107 SHO Station House Officer

108 SQL Structured Query Language

109 SI Sub Inspector

110 SDM Sub-Divisional Magistrate

111 SDPO Sub-Divisional Police Office

112 SP Superintendent of Police

113 SI System Integrator

114 SRS System Requirements Specification

115 TB Tera Byte

116 UI Under Investigation

117 UT Union Territory

118 VHF Very High Frequency

119 VPN Virtual Private Network

120 VPNoBB VPN over Broadband

121 WAN Wide Area Network



1.0 Introduction Availability of relevant and timely information is of utmost necessity in conduct of business by Police, particularly in investigation of crime and in tracking & detection of criminals. Police organizations everywhere have been handling large amounts of information and huge volume of records pertaining to crime and criminals. Information Technology (IT) can play a very vital role in improving outcomes in the areas of Crime Investigation and Criminals Detection and other functioning of the Police organizations, by facilitating easy recording, retrieval, analysis and sharing of the pile of Information. Quick and timely information availability about different facets of Police functions to the right functionaries can bring in a sea change both in Crime & Criminals handling and related Operations, as well as administrative processes.

Creation and maintenance of databases on Crime & Criminals in digital form for sharing by all the stakeholders in the system is therefore very essential in order to effectively meet the challenges of Crime Control and maintenance of public order. In order to achieve this, all the States should meet a common minimum threshold in the use of IT, especially for crime & criminals related functions.

This is the Volume II of the SI RFP template that comprises bidding guidelines, instructions to

the bidders, evaluation criteria, formats for bid response etc.

2.0 RFP Structure

The content of this model RFP has been documented as a set of two volumes explained below: Volume I: Technical and Functional Requirements Volume I of RFP intends to bring out all the details with respect to functional and technical requirements along with details on scope of work, implementation model, and non-functional requirements that KCoPS or its constituted committees or representatives deems necessary to share with the potential bidders. The information set out in this volume has been broadly categorized as Technical and Functional covering multiple aspects of the requirements. Volume II: Commercial and Bidding Terms Volume II of RFP purports to detail out all that may be needed by the potential bidders to understand the evaluation criteria, commercial terms and bid process details. Volume III – Contractual and Legal Specifications

Volume III Contractual and Legal Specifications for the proposed engagement, outlines the

contractual, legal terms & conditions applicable for the proposed engagement.



3.0 Bidding Process Details

3.1 Tentative Calendar of Events

S. No Information Details

1. RFP reference No and Date No: CCTNS/3/CEO/KCoPS/2011-12

2. Non Refundable Tender Processing Fee As mentioned in e-Procurement portal

3. EMD Rs. 57 Lakhs. (Rupees Sixty Lakhs only)

4. Last date for submission of written queries for

clarifications and date of pre-proposal

conference

Please refer to tender information in

the e-procurement portal.

5. Release of response to clarifications TBD

6. Last date (deadline) for receipt of proposals in

response to RFP notice



7. Place, Time and Date of opening of Technical

proposals received in response to the RFP notice



8. Place, Time and Date of opening of Financial


TBD

9. Contact Person for queries IGP, PCW,

Contact no. 080-22353871

10. Addressee and all further communications: Police Computer Wing,

MS Building, Gate 1, 7th Floor,

Bangalore - 01

3.2 General Instruction to Bidders

3.2.1 Availability of RFP Documents

The RFP can be downloaded from the

https://www.eproc.karnataka.gov.in/eprocurement/regn/supplier_registration_terms.seam.

The bidders are expected to examine all instructions, forms, terms, project requirements and

other information in the RFP documents. Failure to furnish all information required as mentioned

in the RFP documents or submission of a proposal not substantially responsive to the RFP

documents in every respect will be at the bidder's risk and may result in rejection of the proposal

and forfeiture of the bid security.



3.2.2 Payment for RFP Documents

The RFP can be downloaded free of cost from https://eproc.karnataka.gov.in or from the

Karnataka State Police Department website www.ksp.gov.in

3.2.3 Pre-Bid Conference

KCoPS or its constituted committees or representatives will host a Pre-Bid Conference. The

date, time and venue of the conference will be available at https://eproc.karnataka.gov.in or from

the Karnataka State Police Department website www.ksp.gov.in . The representatives of the

interested organizations may attend the pre-bid conference at their own cost. The purpose of the

conference is to provide bidders with information regarding the RFP and the proposed solution

requirements in reference to the particular RFP. It will also provide each bidder with an

opportunity to seek clarifications regarding any aspect of the RFP and the project.

3.2.4 Bidder Inquiries and KCoPS/SCRB Responses

All enquiries from the bidders relating to this RFP must be submitted in writing exclusively to the contact person notified KCoPS or its constituted committees or representatives. The mode of delivering written questions would be through post, fax or email. In no event will KCoPS or its constituted committees or representatives be responsible for ensuring that bidders‟ inquiries have been received by them.

After the RFP is issued to the bidder, KCoPS or its constituted committees or representatives

shall accept written questions/inquiries from the bidders. KCoPS or its constituted committees or

representatives will endeavour to provide a complete, accurate, and timely response to all

questions to all the bidders. However, KCoPS or its constituted committees or representatives

makes no representation or warranty as to the completeness or accuracy of any response, nor

does KCoPS or its constituted committees or representatives undertake to answer all the queries

that have been posed by the bidders. All responses given KCoPS or its constituted committees or

representatives will be distributed to all the bidders. All email communications sent by bidders to

KCoPS or its constituted committees or representatives must be copied ([email protected])

The queries should necessarily be submitted in the following format:

S.

No

Bidding Document

Reference(s) (section

number/ page)

Content of RFP

requiring clarification

Clarification

Points of clarification

required

3.2.5 Supplementary Information / Corrigendum / Amendment to the RFP

a. If KCoPS or its constituted committees or representatives deem it appropriate to revise

any part of this RFP or to issue additional data to clarify an interpretation of the provisions

of this RFP, it may issue supplements to this RFP. Such supplemental information will be

http://www.ksp.gov.in/


mailto:[email protected]



communicated to all the bidders will also be made available from

https://eproc.karnataka.gov.in or from the Karnataka State Police Department website

www.ksp.gov.in. Any such supplement shall be deemed to be incorporated by this

reference into this RFP.

b. At any time prior to the deadline (or as extended by KSP) for submission of bids, KSP, for any reason, whether at its own initiative or in response to clarifications requested by prospective bidder, KSP may modify the RFP document by issuing amendment(s). All bidders will be notified of such amendment(s) by publishing on the websites, and these will be binding on all the bidders.

c. In order to allow bidders a reasonable time to take the amendment(s) into account in

preparing their bids, KSP, at its discretion, may extend the deadline for the submission of bids.

3.2.6 Proposal Preparation Costs

The bidder is responsible for all costs incurred in connection with participation in this process,

including, but not limited to, costs incurred in conduct of informative and other diligence activities,

participation in meetings/discussions/presentations, preparation of proposal, in providing any

additional information required by KCoPS or its constituted committees or representatives to

facilitate the evaluation process, and in negotiating a definitive Service Agreement (Master

Service Agreement provided in Volume III of this RFP and all such activities related to the bid

process. This RFP does not commit KCoPS or its constituted committees or representatives to

award a contract or to engage in negotiations. Further, no reimbursable cost may be incurred in

anticipation of award of the contract for implementation of the project.

3.2.7 KCoPS /KSP/SCRB Right to terminate the Process

a. KCoPS or its constituted committees or representatives make no commitments, explicit

or implicit, that this process will result in a business transaction with anyone.

b. This RFP does not constitute an offer by KCoPS or its constituted committees or

representatives. The bidder‟s participation in this process may result in KCoPS or its constituted committees or representatives selecting the bidder to engage in further discussions and negotiations towards execution of a contract. The commencement of such negotiations does not, however, signify a commitment by KCoPS or its constituted committees or representatives to execute a contract or to continue negotiations.

3.2.8 Acceptance of part / whole bid / modification – Rights there of

KCoPS or its constituted committees or representatives reserves the right to accept or reject

wholly or partly bid offer, or modify the technical specifications / quantities / requirements

mentioned in this RFP including addition / deletion of any of the item or part thereof after pre-bid,

without assigning any reason whatsoever. No correspondence in this regard shall be entertained.

KCoPS or its constituted committees or representatives also reserves the unconditional right to

place order on wholly or partly bid quantity to successful bidder.

https://eproc.karnataka.gov.in/




3.2.9 Earnest Money Deposit (EMD)

a. Bidders shall submit, along with their Bids, EMD of Rupees 57 Lakhs only, in the form of

Following Methods

i. Instant Payments 1. Credit Card 2. Direct Debit

ii. Deferred Payments 1. National Electronic Fund Transfer (NEFT) 2. Over The Counter (OTC)

Note:-For detail payment steps and any changes to the payment methods, bidders should

refer https://eproc.karnataka.gov.in and separate document on e-

payment is attached along with the RFP.

b. The bid security of all unsuccessful bidders would be refunded by KCoPS or its

constituted committees or representatives within three months of the bidder being notified

as being unsuccessful. The bid security, for the amount mentioned above, of successful

bidder would be returned upon submission of Performance Guarantee.

c. The bid security amount is interest free and will be refundable to the unsuccessful

bidders without any accrued interest on it.

d. The bid submitted without bid security, mentioned above, will be summarily rejected.

e. The bid security may be forfeited:

a. If a bidder withdraws its bid during the period of bid validity

b. In case of a successful bidder, if the bidder fails to sign the contract in

accordance with terms and conditions

3.2.10 Tender Processing Fees

a. Bidders shall submit Tender processing Fees as mentioned in the e-procuerement in the

form of following methods,

i. Instant Payments 1. Credit Card 2. Direct Debit

ii. Deferred Payments 1. National Electronic Fund Transfer (NEFT) 2. Over The Counter (OTC)

Note:-For detail payment steps and any changes to the payment methods, bidders should

refer https://eproc.karnataka.gov.in and separate document on e-

payment is attached along with the RFP.

3.2.11 Authentication of Bids

The original and all copies of the bid shall be uploaded by bidder or a person duly authorized to

bind the Bidder to the Contract. Bidder should refer the https://eproc.karnataka.gov.in for detail

process for registration; digital signature certificates and other document upload process related

activity.



a. General Conditions of Eligibility criteria are norms or a level of standard that must meet the qualification requirements set by the GoK. Compliance with these standards is important for you to reach the end of the bidding process.

b. Non-compliance can lead to disqualification of your bid at the end of the process.

c. The bidder should enter a brief description or any additional information about your compliance with the eligibility criteria in the Remarks text boxes.

d. The green checked status will indicate the completion of activity. The bidder shall ensure green check status for all the activities in the bidding screen prior to submission of bid.

e. The set of certifications and documentation required for a bid will be listed in the tender itself.

f. Bidder should attach all the relevant documents and certificates during the submission process.

g. Bidder should ensure that all required documentation and certification is available in a scanned/electronic format.

h. The bidder shall ensure encryption of document where required.

3.2.12 Venue & Deadline for submission of proposals

Proposals, in its complete form in all respects as specified in the RFP, must be submitted at https://eproc.karnataka.gov.in. Bidders shall ensure the status of their bids as “Received” after submission of bids in the e-procurement portal.

a. Last Date & Time of submission: As mentioned in the e-procurement portal.

b. KCoPS or its constituted committees or representatives may, in exceptional circumstances and at its discretion, extend the deadline for submission of proposals by issuing an addendum or by intimating all bidders who have been provided the RFP, in which case all rights and obligations of KCoPS or its constituted committees or representatives and the bidders previously subject to the original deadline will thereafter be subject to the deadline as extended

3.2.13 Late Bids

The tender gets automatically locked after the last date and time for receipts of bids. The

e-procurement system will not allow late bids.

3.3 Bid Submission Instructions

Proposals must be direct, concise, and complete. KCoPS or its constituted committees or

representatives will evaluate bidder‟s proposal based on its clarity and the directness of

its response to the requirements of the project as outlined in this RFP.

Bidders shall furnish the required information on their pre-qualification, technical and

commercial proposals and uploaded the same in E-proc e-tender portal of GOK. Any

deviations in format the tender will be liable for rejection.

https://eproc.karnataka.gov/



3.3.1 Mode of Submission

i. Submission of bids shall be in accordance to the instructions given in the in E-

procurement portal of GOK (https://eproc.karnataka.gov.in)

ii. KCoPS or its constituted committees or representatives will not accept delivery of

proposal in any manner other than that specified in this volume. Proposal delivered in

any other manner shall be treated as defective, invalid and rejected.

iii. Technical proposal should not contain any commercial information.

iv. The technical and commercial proposals should be uploaded along with a certified

true copy of the corporate sanctions/approvals authorizing its authorized

representative to sign/act/execute documents forming part of this proposal including

various RFP documents and binding contract, at the address and time as specified in

this RFP.

v. If any bidder does not qualify in technical evaluation, the Commercial Proposal will

not be opened.

vi. The proposals shall be valid for a period of Six (6) months from the date of opening of

the proposals. A proposal valid for a shorter period may be rejected as non-

responsive. On completion of the validity period, unless the bidder withdraws his

proposal in writing, it will be deemed to be valid until such time that the bidder

formally (in writing) withdraws his proposal.

vii. In exceptional circumstances, at its discretion, KCoPS or its constituted committees

or representatives may solicit the bidder's consent for an extension of the validity

period. The request and the responses thereto shall be made in writing or by fax or

email.

viii. The commercial proposal (Price) shall be entered by the bidder in the final section of

the tender as appearing in the e-procurement portal. Also the bidder shall scan and

upload the copies of financial bid formats as specified in the RFP against each

financial bid slot provided in “Upload Bid Documents” section of the tender.

Note:-The final consolidated commercial value shall be entered by bidder in the

financial bid section. Bidders shall upload the scanned copy of the relevant

Annexure F – Pricing Summary as provided in the Volume-II of RFP document.

3.3.2 Commercial Proposal

i. The Bidder is expected to price all the items and services proposed in the Technical

Proposal. KCoPS or its constituted committees or representatives may seek

clarifications from the Bidder on the Technical Proposal. Any of the clarifications by

the Bidder on the technical proposal should not have any commercial implications.

The Commercial Proposal uploaded by the Bidder should be inclusive of all the items

in the technical proposal and should incorporate all the clarifications provided by the

Bidder on the technical proposal during the evaluation of the technical offer.

ii. Unless expressly indicated in this RFP, bidder shall not include any technical

information regarding the services in the commercial proposal. Additional information

directly relevant to the scope of services provided in Volume I may be uploaded to

https://eproc.karnataka.gov/



accompany the proposal. However, this information will not be considered for

evaluation purposes. .

iii. The Commercial Proposal must in the format provided in Annexure F - Pricing

Summary format. In case of discrepancy between the price mentioned in the e-

procurement portal vis-à-vis price mentioned in annexure attached, KCoPS or its

constituted committee shall consider the price beneficial to Government.

iv. Correction of Error

a. Bidders are advised to exercise adequate care in quoting the prices. No excuse

for corrections in the quoted figures will be entertained after the commercial

proposals are uploaded at E-procurement portal of GOK. All corrections, if any,

should be initialled by the person uploading the proposal form before submission,

failing which the figures for such items may not be considered.

b. Arithmetic errors in proposals will be corrected as follows: In case of discrepancy

between the amounts mentioned in figures and in words, the amount in words

shall govern. The amount stated in the proposal form, adjusted in accordance

with the above procedure, shall be considered as binding, unless it causes the

overall proposal price to rise, in which case the proposal price shall govern.

v. Prices and Price Information

a. The Bidder shall quote a price for all the components, the services of the solution

to meet the requirements of KCoPS or its constituted committees or

representatives as listed in the Volume I of this RFP. All the prices will be

in Indian Rupees

b. No adjustment of the price quoted in the Commercial Proposal shall be made on

account of any variations in costs of labour and materials, currency exchange

fluctuations with international currency or any other cost component affecting the

total cost in fulfilling the obligations under the contract

c. The price quoted in the Commercial Proposal shall be the only payment, payable

by KCoPS or its constituted committees or representatives to the successful

Bidder for completion of the contractual obligations by the successful Bidder

under the Contract, subject to the terms of payment specified as in the proposed

commercial bid or the one agreed between KCoPS or its constituted committees

or representatives and the Bidder after negotiations. The price would be inclusive

of all taxes, duties, charges and levies as applicable.

d. The prices, once offered, must remain fixed and must not be subject to

escalation for any reason whatsoever within the period of the validity of the

proposal and the contract. A proposal uploaded with an adjustable price

quotation or conditional proposal may be rejected as non-responsive.

e. Bidder should provide all prices, quantities as per the prescribed format given in

Annexure-F (Form 1 – Pricing Summary). Bidder should not leave any field

blank. In case the field is not applicable, Bidder must indicate “0” (zero) in all

such fields.

f. The BOM suggested for the project shall be provided as part of the technical

proposal without mentioning the financial costs in the format provided in

Annexure B - Bill of Material. The costing shall be in the financial proposal. It is



emphasised here that the BOM in the technical proposal shall be the same as

that quoted in the commercial proposal. If any mismatch is found then the

following scenario would be applied –

i. If BOM provided as part of the Technical Proposal is found to be more

than or equal to the BOM provided as part of the Financial Proposal,

then the SI has to supply the BOM suggested as part of the Technical

Proposal at the total cost provided under the Financial Proposal.

ii. If BOM provided as part of the Financial Proposal is found to be more

than the BOM provided as part of the Technical Proposal, then the SI

has to supply the BOM suggested as part of the Financial Proposal.

g. All the tools and technologies proposed for the project should be provided as a

separate sheet in the format specified within Annexure J: Tools &

Technologies Proposed for the Project.

h. It is mandatory to provide break-up of all taxes, duties and levies wherever

applicable and/or payable. All the taxes of any nature whatsoever shall be borne

by the Bidder including any additional taxes/levies due to change in tax rates.

i. The bid amount shall be inclusive of packing, forwarding, transportation,

insurance till Go Live, delivery charges and any other charges as applicable.

j. All costs incurred due to delay of any sort, shall be borne by the Bidder.

k. KCoPS or its constituted committees or representatives reserves the right to ask

the Bidder to submit proof of payment against any of the taxes, duties, levies

indicated within specified time frames.

3.3.3 Language of Proposals

The proposal and all correspondence and documents shall be written and upload in

English. All proposals and accompanying documentation will become the property of

KCoPS or its constituted committees or representatives and will not be returned.

3.3.4 Conditions Under which this RFP is issued

a. This RFP is not an offer and is issued with no commitment. KCoPS or its constituted

committees or representatives reserve the right to withdraw the RFP and change or

vary any part thereof at any stage. KCoPS or its constituted committees or

representatives also reserve the right to disqualify any bidder should it be so

necessary at any stage.

b. Timing and sequence of events resulting from this RFP shall ultimately be

determined by KSP/ KCoPS.

c. No oral conversations or agreements with any official, agent, or employee of KCoPS

or its constituted committees or representatives shall affect or modify any terms of

this RFP and any alleged oral agreement or arrangement made by a bidder with any

department, agency, official or employee of KCoPS or its constituted committees or

representatives shall be superseded by the definitive agreement that results from this

RFP process. Oral communications by KCoPS or its constituted committees or



representatives to bidders shall not be considered binding on KSP/ KCoPS, nor shall

any written materials provided by any person other than KSP/ KCoPS.

d. Neither the bidder nor any of the bidder‟s representatives shall have any claims

whatsoever against KCoPS or its constituted committees or representatives or any of

their respective officials, agents, or employees arising out of or relating to this RFP or

these procedures (other than those arising under a definitive service agreement with

the bidder in accordance with the terms thereof).

e. Until the contract is awarded and during the currency of the contract, bidders shall

not, directly or indirectly, solicit any employee of KCoPS or its constituted committees

or representatives to leave KCoPS or its constituted committees or representatives or

any other officials involved in this RFP process in order to accept employment with

the bidder, or any person acting in concert with the bidder, without prior written

approval of KSP/ KCoPS.

3.3.5 Rights to the Content of the Proposal

a. All proposals and accompanying documentation of the Technical proposal will

become the property of KCoPS or its constituted committees or representatives and

will not be returned after opening of the technical proposals. The commercial

proposals that are not opened will be returned to the bidders. KCoPS or its

constituted committees or representatives is not restricted in its rights to use or

disclose any or all of the information contained in the proposal and can do so without

compensation to the bidders. KCoPS or its constituted committees or representatives

shall not be bound by any language in the proposal indicating the confidentiality of

the proposal or any other restriction on its use or disclosure.

3.3.6 Modification and Withdrawal of Proposals

a. No proposal may be withdrawn in the interval between the deadline for submission of

proposals and the expiration of the validity period specified by the bidder on the

proposal form. Entire bid security may be forfeited if any of the bidders withdraw their

bid during the validity period.

3.3.7 Non-Conforming Proposals

A proposal may be construed as a non-conforming proposal and ineligible for consideration:

a. If it does not comply with the requirements of this RFP. Failure to comply with the

technical requirements, and acknowledgment of receipt of amendments, are common

causes for holding proposals non-conforming

b. If a proposal appears to be “canned” presentations of promotional materials that do

not follow the format requested in this RFP or do not appear to address the particular

requirements of the proposed solution, and any such bidders may also be

disqualified

3.3.8 Disqualification

The proposal is liable to be disqualified in the following cases or in case bidder fails to

meet the bidding requirements as indicated in this RFP:



a. Proposal not submitted/uploaded in accordance with the procedure and formats

prescribed in this document or treated as non-conforming proposal. Proposals in

“Draft” status as appearing in e-procurement portal.

b. During validity of the proposal, or its extended period, if any, the bidder increases his

quoted prices

c. The bidder qualifies the proposal with his own conditions

d. Proposal is received in incomplete form

e. Proposal is not accompanied by all the requisite documents

f. If bidder provides quotation only for a part of the project

g. Information submitted in technical proposal is found to be misrepresented, incorrect

or false, accidentally, unwittingly or otherwise, at any time during the processing

of the contract (no matter at what stage) or during the tenure of the contract

including the extension period if any

h. Bidder tries to influence the proposal evaluation process by

unlawful/corrupt/fraudulent means at any point of time during the bid process

i. In case any one bidder submits multiple proposals or if common interests are found

in two or more bidders, the bidders are likely to be disqualified, unless additional

proposals/bidders are withdrawn upon notice immediately

j. Bidder fails to deposit the Performance Bank Guarantee (PBG) or fails to enter into a

contract within 15 working days of the date of notice of award of contract or within

such extended period, as may be specified by KSP/ KCoPS

k. Bidders may specifically note that while evaluating the proposals, if it comes to KSP/

KCoPS‟s knowledge expressly or implied, that some bidders may have colluded in

any manner whatsoever or otherwise joined to form an alliance resulting in delaying

the processing of proposal then the bidders so involved are liable to be disqualified

for this contract as well as for a further period of three years from participation in any

of the tenders floated by KSP/ KCoPS

3.3.9 Conflict of Interest

SI shall furnish an affirmative statement as to the absence of, actual or potential conflict of

interest on the part of the SI or any prospective subcontractor due to prior, current, or

proposed contracts, engagements, or affiliations with NCRB/MHA or KSP. Additionally, such

disclosure shall address any and all potential elements (time frame for service delivery,

resource, financial or other) that would adversely impact the ability of the SI to complete the

requirements as given in the RFP. Please use form given in for making declaration to this

effect.

3.3.10 Acknowledgement of Understanding of Terms

By submitting a proposal, each bidder shall be deemed to acknowledge that it has carefully

read all sections of this RFP, including all forms, schedules and annexure hereto, and has

fully informed itself as to all existing conditions and limitations.



3.4 Bid Opening and Evaluation Process

3.4.1 Bid opening sessions

a. Total transparency will be observed while opening the proposals/bids.

b. KCoPS or its constituted committees or representatives reserves the rights at all

times to postpone or cancel a scheduled bid opening.

c. The bids will be opened, in three stages namely Pre-qualification, Technical and

Commercial.

d. In the event of the specified date of bid opening being declared a holiday for KSP/

KCoPS, the Bids shall be opened at the same time and location on the next working

day.

e. During bid opening the payment of tendering processing fee and EMD are verified.

Bids not conforming to such preliminary requirements will be prima facie rejected.

3.4.2 Overall Evaluation Process

a. A tiered evaluation procedure will be adopted for evaluation of proposals, with the

pre-qualification evaluation being completed before technical evaluation and similarly

for technically bids before opening of the commercial proposals.

b. KCoPS or its constituted committees or representatives will review the pre-

qualification bids to determine whether the bids are substantially responsive. Bids

that are not substantially responsive will be disqualified. In the pre-qualification

evaluation process KCoPS or its constituted committees or representatives may seek

inputs from their professional, external experts.

c. KCoPS or its constituted committees or representatives will review the technical bids

of the short-listed bidders to determine whether the technical bids are substantially

responsive. Bids that are not substantially responsive will be disqualified. KCoPS or

its constituted committees or representatives may seek inputs from their professional,

external experts in the technical and commercial evaluation process.

d. The KCoPS or its constituted committees or representatives shall assign technical

score to the bidders based on the technical evaluation criteria. The bidders with a

technical score above the threshold as specified in the technical evaluation criteria

shall technically qualify for the commercial evaluation stage.

e. The commercial bids for the technically qualified bidders will then be opened and

reviewed to determine whether the commercial bids are substantially responsive.

3.4.3 Evaluation of Technical Proposals

a. The evaluation of the Technical bids will be carried out in the following manner:

b. The bidders' technical solution proposed in the bid document is evaluated as per the

requirements specified in the RFP and adopting the evaluation criteria spelt out in

this RFP. The Bidders are required to submit all required documentation in support of

the evaluation criteria specified (e.g. detailed project citations and completion



certificates, client contact information for verification, profiles of project resources and

all others) as required for technical evaluation.

c. Proposal Presentations: The Tender Committee constituted by the KCoPS or its

constituted committees or representatives may invite each bidder to make a

presentation to KCoPS or its constituted committees or representatives at a date,

time and venue decided by KSP/ KCoPS. The purpose of such presentations would

be to allow the bidders to present their proposed solutions to the committee and

orchestrate the key points in their proposals.

d. The committee may seek oral clarifications from the bidders. The primary function of

clarifications in the evaluation process is to clarify ambiguities and uncertainties

arising out of the evaluation of the bid documents. Oral clarifications provide the

opportunity for the committee to state its requirements clearly and for the bidder

to more clearly state its proposal. The committee may seek inputs from their

professional and technical experts in the evaluation process.

e. Following will be the technical evaluation methodology:

Each Technical Bid will be assigned a technical score out of a maximum of 100

points.

Only the bidders, who score above the minimum cut-off score in all of the

sections AND score a total Technical score of 70 (seventy) or more, will qualify

for the evaluation of their commercial bids. In addition, the bidders are also

required to score the minimum cut-off mark defined for each section, as

explained below.

The commercial bids of bidders who do not qualify technically will not be opened.

.

The committee shall indicate to all the bidders the results of the technical

evaluation through a written communication. The technical scores of the bidders

will be announced prior to the opening of the financial bids.

The technically short listed bidders will be informed of the date and venue of the

opening of the commercial bids through a written communication.

3.4.4 Pre-Qualification Criteria

1. The invitation for bids is open to all entities registered in India who fulfil

prequalification criteria as specified below

2. In case of a consortium, the prequalification criteria have to be met by the lead/prime

bidder on its own. MoU / Letter of Association amongst Consortium members must

be furnished with the Technical bid.

3. In case of consortium, the prime bidder should be responsible for the following

activities –

a. Enhancement of the Police IT application software and Web Portal.

b. Procurement and deployment of Hardware & Software at DC and Client Locations.

c. Providing the following manpower at Data Centre & headquarters –

i. Engagement Manager,

ii. Manager (Operations)



iii. Database Administrator

iv. System Administrator

4. Bidders declared by KCoPS or its constituted committees or representatives to be

ineligible to participate for unsatisfactory past performance, corrupt, fraudulent or any

other unethical business practices shall not be eligible.

5. Bidders declared by the KSP/ KCoPS Government as blacklisted will be ineligible

to participate in the bidding process.

6. Breach of general or specific instructions for bidding, general and special conditions

of contract with KCoPS or its constituted committees or representatives or any of its

other client organizations during the past 5 years may make a firm ineligible to

participate in EOI bidding process

7. Bidders declared by the Karnataka Government/Central Government as blacklisted during the last 5 years will be ineligible to participate in the bidding process.

8. KCoPS or its constituted committees or a representative reserves its right to subject

the bidders to security clearances as it deems necessary.

9. The participation is restricted to companies registered in India.

The Bidder / Prime Bidder (in case of a consortium) for the KCoPS or its constituted

committees or representative‟s implementation should satisfy all of the criteria below:

i. The Bidder should be an Information Technology System Integrator with a

registered office and operations in India. The company should be operational in

India for at least the past five financial years as of the date of bid submission. The

Prime Bidder (System Integrator) will be a single legal entity.

ii. The bidder must have an office in Bangalore or should furnish an undertaking that

the same would be established within two months of signing the contract.

iii. The Bidder (System Integrator), a single legal entity registered in India, should be a

profitable vendor for the last three years and must have an annual turnover of not

less than INR 400 crores, in the field of IT Services related operations,

including Software Development, IT consultancy, Facility Management for IT

infrastructure, Installation of LAN / WAN and Setting up of data centre, for the

last three financial years (as on the date of bid submission).

iv. The Bidder (System Integrator) must have a proven track record of providing a

successful „Turnkey Solution‟ for at least five (5) IT-projects1 in the past 5 calendar

years from the date of submission of the bid At least one of the 5 quoted projects

should be an integrated turnkey project of a value of INR 10 Crores or above in

India including setting up and configuring the hardware (Servers, Desktop, Network

Clients) and implementing software solution including Operating Systems,

Infrastructure Management Software, RDBMS, establishment of LAN / WAN

including Firewalls, IPS, PKI, etc. and providing life cycle support. Out of the INR 10

Crores the software development and customization component should be at least

INR 5 Crores.

v. The Bidder (System Integrator) must have a proven track record of implementing at

least two (2) e-Governance projects within the past 3 calendar years from the date

of submission of the bid, summing up to a value of INR 10 Crores or more of



which software development and customization component should not be

less than INR 1 Crore.

vi. The bidder must have prior experience of working on at least 1 Software

Services Project for Government of India, any of the state governments or Public

Sector Units. The project must be worth at least Rs. 1 Crore.

vii. The Bidder should have at least a staff of 500 trained and skilled manpower.

Trained and skilled manpower will be those personnel who have at least a B.Tech /

B .E., MCA or equivalent qualification. At least 50 of such personnel should have

more than 5 years of Software Development experience. An undertaking by

authorized person on the number of personnel in the Bidders organisation and a

sample of 25 CVs of the personnel on the rolls of the company shall be produced as

an evidence.

viii. The bidder (System Integrator) must have been assessed and certified for CMMi

Level 5. The certificate should be valid for at least a period of one year from the

date of submission of the bid.

Notes:

1. ‘IT-projects’ relates to projects involving IT Infrastructure procurement and

commissioning, IT Application Customization, Integration with legacy systems,

Deployment and Maintenance

2. ’e-Governance projects’ is defined as ‘deployment of IT systems for a government /

public sector enterprises.

3. ‘Software Services Project’ relates to projects involving development or deployment

of a IT application and Maintenance of the same.

4. In respect of all of the above criterion, the respondent should have been directly

responsible for the implementation of the projects and not just a member of a

consortium.

5. For items such as Site Preparation, Data digitization/migration, Capacity building

(Training personnel) and Handholding the bidder may work with a

partner/consortium. The bidder, strictly, cannot sub-contract the core activities

of CCTNS/POLICE IT implementation such as Hardware & IT infrastructure

implementation, Customization/Application Development and roll-out of the

POLICE IT/CCTNS application. However the bidder can subcontract non-core

activities as mentioned above to companies fulfilling the following conditions.

a. The sub-contractor must be ISO 9001 in IT services. (ISO 27001

certification wherever relevant)

b. The subcontractor should have been in Information Technology business

for 5 years

c. The subcontractor must have Service Tax registration no./PAN

no/Provident Fund Commissionerate no.

d. The sub-contractor must have completed 5 projects for Government/PSU

including one project preferably with the State Police Department

involving implementation at Police Stations and Higher Offices.



Consortium Criteria:

The following are the requirements for a Consortium:

The number of members in a consortium shall not be more than four (4)

.However, the SI shall be the prime bidder and shall be solely responsible for

all implementation of the entire scope of the project;

The bid should contain details of all the members of the consortium including

their legal status and specify their roles and responsibilities in the project;

The members of the consortium shall enter into a Memorandum of

Understanding (MoU) for the purpose of submitting the proposal and the

same shall be submitted to KSP with the proposal;

The prime bidder shall commit to hold an equity stake/interest of at least fifty

one (51%) during the tenure of the project;

Lead member of the consortium shall independently fulfill the qualification

criteria and as a signatory to the agreement be solely responsible for all

obligations under the agreement.

3.4.5 Pre-Qualification Requirements Proposal

Bidders are requested to submit their responses for the Pre-Qualification Requirements in five (5)

parts, clearly labeled according to the following categories.

Part I – Details of the Organization

a. This part must include a general background of the respondent organization (limited to 400 words) along with other details of the organization as per the format provided in the RFP (Formats for the Pre-Qualification Response). Enclose the mandatory supporting documents listed in format provided in the RFP.

b. The bidder must also provide the financial details of the organization (as per format provided in the RFP, Formats for the Pre-Qualification Response). Enclose the mandatory supporting documents listed in format provided in the RFP.

c. Address of the Office and service delivery center in the Karnataka or alternatively an undertaking that the same would be established in the State within two months of signing the contract.

d. Self-Declaration to that effect that bidder has not been declared to be ineligible to participate in bidding during the last five financial years by any Karnataka / Central Government / Public Sector Unit for unsatisfactory past performance, breach of general / specific instructions, corrupt, fraudulent or any other unethical business practices.

Part II – Relevant IT Project Experience

a. Respondents must provide details (client organization, nature / scope of the project, project value, etc.) of IT project experience in the areas relevant to the Police IT implementation requirements, as per the format provided in the RFP (Formats for the



Pre-Qualification Response). The projects mentioned here should match with the projects quoted by the respondent in order to satisfy the qualification requirements. Enclose the mandatory supporting documents listed in format provided in the RFP.

Part III – Relevant e-Governance Project Experience

a. Respondents must provide details (client organization, nature / scope of the project, project value, etc) of e-Governance project experience in the areas relevant to the Police IT implementation requirements, as per the format provided in the RFP (Formats for the Pre-Qualification Response). The projects mentioned here should match with the projects quoted by the respondent in order to satisfy the qualification requirements. Enclose the mandatory supporting documents listed in format provided in the RFP.

Part IV – Relevant Software Services Project Experience

a. Respondents must provide details (client organization, nature / scope of the project, Project value) of Software Services project experience in the areas relevant to the Police IT implementation requirements, as per the format provided in the RFP (Formats for the Pre-Qualification Response). The projects mentioned here should match with the projects quoted by the respondent in order to satisfy the qualification requirements. Enclose the mandatory supporting documents listed in format provided in the RFP.

Part V – Proof of Fulltime IT Professionals in the Bidder’s Organization

a. The bidder must enclose certified copy by Statutory Auditor or Company Secretary of the bidder‟s organization with the number of full time IT professionals in the bidder‟s organization.

Part VI – Proof of Certification

b. Assessment and Certification of the required certification (CMMi Level 5).

3.4.6 Technical Evaluation Criteria

The bidders shall meet all the mandatory compliance criteria mentioned below. Failure in

meeting the mandatory compliance criteria will result in disqualification of the bidder.

Mandatory Compliance

The technical response must meet all the following mandatory compliance requirements. Failure to meet

any of the following criteria will result in the disqualification of the technical bid response.

1. Submission of Undertaking on Patent Rights in the format prescribed in this RFP

2. Submission of Undertaking on Conflict of Interest in the format prescribed in this RFP

3. Submission of Undertaking on Non-malicious Code Certificate in the format prescribed in this

RFP

4. Submission of Undertaking on Pricing of Items of Technical Response in the format

prescribed in this RFP

5. Submission of undertaking on Offline Functionality in the format prescribed in this RFP



6. Submission of undertaking on Provision of Required Storage Capacity in the format


7. Submission of undertaking on Compliance and Sizing of Infrastructure in the format


8. Submission of undertaking on Provision for Support for Software in the format prescribed in

this RFP

9. Submission of undertaking on Service Level Compliance in the format prescribed in this RFP

10. Submission of undertaking on Deliverables in the format prescribed in this RFP

11. Submission of undertaking on Training for Users in the format prescribed in this RFP

12. Submission of undertaking on Support to Certification in the format prescribed in this RFP

13. Submission of undertaking on Exit Management and Transition in the format prescribed in

this RFP

14. Submission of undertaking on Continuous Improvement in the format prescribed in this RFP

15. Submission of undertaking on Personnel in the format prescribed in this RFP

16. Submission of undertaking on Provision of Work Environment in the format prescribed in this

RFP

17. Submission of undertaking on Changes to the Contract Clauses in the format prescribed in

this RFP

18. The client side, server side, and network infrastructure proposed shall meet all the

specifications mentioned in this RFP. The bidder shall provide compliance matrix for each of

the proposed components indicating compliance.

19. Detailed logic of arriving at the Storage Capacity provided by the bidder and the details of the

storage configuration (usage space, number of FC and SATA disks with RAID levels, storage

expandability/capability in terms of maximum number of disks,).

20. Submission of undertaking on OEM Authorization

Technical Evaluation Scoring Matrix:

The following are the indicative technical scoring criteria.

No Evaluation Criterion Max score Cut off score1

1 Previous Project Experience 35 25

A Previous Software Services (design/development of solution)

project experience in the chosen technology stack

Profile (scope, duration, …) of the projects

5

1 The bidder should meet all the criteria including cut-off for each category failing which the bidder

shall be disqualified.



Recency of the Projects

Whether the project is completed

B Previous project experience related to Site Preparation and

Installation and Commissioning of Client Side Infrastructure

for multi-site, geographically spread project locations




5

C Previous project experience related to Networking for multi-

site, geographically spread project locations




5

D Previous project experience related to Setting up of

Infrastructure (Server, Storage,…) for a Data Center and

Disaster Recovery Center




5

E Previous project experience in Data Migration / Data

Digitization




5

F Previous project experience in implementing Capacity

Building / Change Management

Profile (scope, duration, …) of the project



5

G Previous project experience in Operations and Maintenance

of the project

5

2 Detailed Methodology 15 10

A Methodology for Data Migration/Data Digitization 5

B Methodology for Change Management and Capacity Building 5



C Methodology for Exit Management

The following parameters will be examined for evaluation

(indicative):

Comprehensiveness and Completeness of the Plan

Suitability of the plan to the KSP/ KCoPS ‟s requirements

5

3 Proposed Team and Governance Structure 35 25

A Proposed Governance Structure and Escalation Mechanism 5

B Proposed team and profiles for CAS (State)-implementation

and rollout, Configuration, Customization and Application

development

8

C Proposed team and profiles for Capacity Building/Change

management

5

D Proposed team and profiles for Data Migration / Data

Digitization

2

E Proposed team and profiles for Infrastructure setup (Data

Centre establishment)

6

F Proposed team and profiles for Networking and related

components

3

H Proposed team and profiles for Domain Experts 3

I Proposed team for Operations and Maintenance 3

4 Project Plan 15 10

A Comprehensiveness of the project plan 3

B Activities, sequencing, dependencies among activities 3

C Resource planning, allocation and

loading

3

E Proposed Status Reporting mechanism 3

F Risk Management & Mitigation plan 3

Total 100 70

3.4.7 Technical Proposal

1. All the mandatory undertakings

2. The technical proposal should address all the areas/ sections as specified by the RFP

and should contain a detailed description of how the bidder will provide the required

services outlined in this RFP. It should articulate in detail, as to how the bidder‟s

Technical Solution meets the requirements specified in the RFP Volume I. The technical

proposal must not contain any pricing information. In submitting additional information,



please mark it as “supplementary” to the required response. If the bidder wishes to

propose additional services (or enhanced levels of services) beyond the scope of this

RFP, the proposal must include a description of such services as a separate and

distinct attachment to the proposal.

3. Previous Project Experience for all the criterion in the technical evaluation matrix in the

format provided in the RFP

4. Proposed Methodology for Data Migration, Change Management / Capacity Building, and

Exit Management

5. The Technical Proposal should address the following:

Part I – General Bid Information a. This part can include any general information of the bidder that the bidder would like

to provide about the background of the organization and the suitableness of the bidder‟s experience (project, people, organization, etc.) for the current project. Optionally, bidder may provide any suggestions that the bidder may want to render with respect to the approach adopted for the assignment in the light of their expertise or experience from similar assignments.

Part II – All Mandatory Undertakings

Part III – Technical Solution

a. Proposed Software Solution Stack in the format provided in the RFP. b. Proposed Client Side Infrastructure with the Bill of Materials and Compliance

Statement for each component as required as per the RFP. The client side infrastructure proposed shall meet all the specifications mentioned in this RFP. The bidder shall provide compliance matrix for each of the proposed components indicating compliance.

c. Proposed DC-DR Infrastructure with the Bill of Materials and Compliance Statement for each component as required as per the RFP. The DC-DR infrastructure proposed shall meet all the specifications mentioned in this RFP. The bidder shall provide compliance matrix for each of the proposed components indicating compliance.

d. iv. Detailed logic of arriving at the Storage Capacity provided by the bidder and the details of the storage configuration (usage space, number of FC and SATA disks with RAID levels, storage expandability/capability in terms of maximum number of disks,).

e. v. Deployment Architecture of the components on the proposed infrastructure Part IV – Previous Project Experience

Previous Software Services (design/development of solution) project experience in the chosen technology stack.

a. Summary Table of the Projects quoted by the bidder to be considered as relevant experience. The summary table shall contain the project name, client name, value of the project, project start date, project end date brief description of the scope of the project, and technology stack used for the project.

b. The details of the project should be provided as per the format given in the RFP.

c. Previous project experience related to Site Preparation and Installation and Commissioning of Client Side Infrastructure for multi-site, geographically spread project locations.



1. Summary Table of the Projects quoted by the bidder to be considered as relevant experience. The summary table shall contain the project name, client name, value of the project, project start date, project end date and brief description of the scope of the project.

2. The details of the project should be provided as per the format given in the RFP.

3. Previous project experience related to Co-ordination and Management of Networking Operations for distributed multi-site network .

4. Summary Table of the Projects quoted by the bidder to be considered as relevant

experience. The summary table shall contain the project name, client name, value of the project, project start date, project end date and brief description of the scope of the project.


d. Previous project experience related to Setting up of Infrastructure (Server, Storage,…) for a Data Center and Disaster Recovery Center



e. Previous project experience in Data Migration / Data Digitization 1. Summary Table of the Projects quoted by the bidder to be considered as

relevant experience. The summary table shall contain the project name, client name, value of the project, project start date, project end date and brief description of the scope of the project.


f. Previous project experience in implementing Capacity Building / Change Management



g. Previous IT Project Implementation Experience within the State 1. Summary Table of the Projects quoted by the bidder to be considered as

relevant experience. The summary table shall contain the project name, client

Part V – Project Methodology

a. Methodology for Implementation and roll-out of Large Scale Projects of similar nature. Limit the methodology to not more than 2 pages.

b. Methodology for Data Migration. Limit the methodology to not more than 2 pages. c. Methodology for Change Management and Capacity Building. Limit the methodology to

not more than 2 pages.



d. Methodology for Providing Operations and Maintenance Services to meet the service levels. Limit the methodology to not more than 5 pages.

e. Methodology for Helpdesk Support to meet the service levels. Limit the methodology to not more than 2 pages.

f. Methodology for Exit Management. Limit the methodology to not more than 2 pages.

Part VI – Proposed Team and Governance Structure

a. Proposed Overall Governance Structure, Program Management Team of the Project and Escalation Mechanism.

b. Overall Governance Structure c. Program Management Team Structure and Roles d. Escalation Mechanism e. Profiles of Key members of Program Management Team in the given format f. Proposed team and profiles for CAS (center)- Configuration, Customization and

Application development

i. Overall Team Structure and Size ii. Profile of Engagement Manager in the given format iii. Profiles of Devlopment and CAS(State) Implementation team in the given format.

The team profiles shall comprise of the following key positions: 1) Software Development team Lead 2) Development Module Lead 3) IT Infrastructure Specialist 4) SQA Lead 5) Business Analysts 6) Information Security Specialists

iv. Profiles of Operations Management Team in the given format. The profiles team profiles shall comprise of the following key positions:

1) Manager – Operations 2) Project Coordinator 3) Physical Infrastructure Specialist 4) System Administrator 5) Database Administrator

v. Profiles of Change Management and Training Management in the given format. The profiles team profiles shall comprise of the following key positions:

1) Change Manager 2) Training Manager

Part VII – Proposed Project Plan

a. Detailed Project Plan covering all the bundle of services with activities, sequencing and inter-dependencies

b. Resource planning, allocation and loading c. Proposed Status Reporting mechanism d. Risk Management & Mitigation plan e. List of Deliverables with timelines

Part VIII – Datasheets of the proposed solution (software and hardware) components, where

required



Part IX – Optional Supplementary Information

Overview of the proposed solution that meets the requirements specified in the RFP

Overall proposed Solution, technology, and deployment architecture

Security architecture

Integration Architecture

Network architecture

Details of the Solution as per the format provided in the RFP

Bill of material of all the components (i.e. software, hardware, etc.) as per the formats

provided in the RFP

Approach & methodology for project development and implementation including the

project plan

Overall Governance Structure and Escalation Mechanism

Project team structure, size, capability and deployment plan (Total Staffing plan

including numbers)

Training and Communication Strategy for key stakeholders of the project

Key Deliverables (along with example deliverables, where possible)

Project Management, reporting and review methodology

Strategy for conducting Operations & Maintenance

Risk Management approach and plan

Certification from the OEMs on the Infrastructure proposed by bidder

Bidder‟s experience in all the project related areas as highlighted in Bid evaluation

criteria

3.4.8 Evaluation of Commercial Bids

1. The Commercial Bids of only the technically qualified bidders will be opened for evaluation.

2. Since the payments to the SI will made over a period of over three years (a minimum of

12 months for the Implementation Phase – and maintenance of existing infrastructure

– followed by two years for Operations and Maintenance Services), the DCF method will

be used to compare different payment terms, including advance payments and progressive

stage payments to the SIs so as to bring them to a common denomination for determining

lowest bidder.

3. The KSP/ KCoPS will evaluate the offers received by adopting Discounted Cash Flow (DCF)

method with a discounting rate in consonance with the existing government borrowing rate.

The DCF is defined in the Glossary of Management and Accounting Terms, published by the

Institute of Cost and Works Accountants of India. DCF method would be used for evaluation

of bids. The bid with the lowest Net Present Value (NPV) determined using the DCF method

will be selected.



4. Detailed modalities for applying DCF technique are as below:

Net Present Value (NPV) method will be used for evaluation of the Commercial

Offer. The Net Present Value of a contract is equal to the sum of the present

values of all the cash flows associated with it. The formula for calculating NPV of

a Commercial Offer is illustrated in Para (6) below.

Discounting rate to be used under the method is to be the Government of India‟s

lending rate on loans given to KSP/ KCoPS Governments. These rates are

notified by Budget Division of Ministry of Finance annually. The latest one is

Ministry of Finance OM No F5(3) PD/2008 dated 30 October 2008 (as per which

the borrowing rate is 9%). The KSP/ KCoPS will evaluate the offers received by

adopting Discounted Cash Flow (NPV) method with a discounting rate of 9%.

NPV will be calculated on the annual cash outflows.

Standard software for example „Excel‟, „Lotus 1-2-3‟ or any other spread sheet,

which comes preloaded as part of a personal computer will be used for NPV

analysis.

The blended person month cost for 300 person months will be considered in the

cash flows in the first year

The NPV will be calculated using the formula below:

NPV = C0 + C1/(1+r)1 + C2/(1+r)

2

Where,

i. C0 ... C5 are the yearly cash outflows as illustrated below

ii. C0 is the Sum of the below components

iii. Sub-total for Services Provided During Implementation Phase

(Sum of items 1 – 8, refer to Pricing Summary Sheet)

iv. Blended Person Month Cost for 300 Person Months (refer to

Pricing Summary Sheet)

v. C1 is Cost of Operations and Maintenance Services for the 1st

year after “Go-Live”

vi. C2 is Cost of Operations and Maintenance Services for the 2nd

year after “Go-Live”

vii. r is the annual discounting rate as specified in Para (2) above

The bidder achieving the lowest NPV cost (L1) will be invited for negotiations for awarding

the contract. In case of a tie where two or more bidders have achieved the same lowest

NPV cost (L1), the bidder with the higher technical score will be invited first for

negotiations for awarding the contract. NPV formula is only for calculation of L1 bid, the

payments will be made as per actual usage based upon the rates and amounts quoted in

the commercial proposal.



3.5 DEVIATIONS AND EXCLUSIONS

The bidder shall provide deviations and exclusions, if any, from the defined scope of proposed

Police IT implementation Solution in the format provided in Annexure-G: Format for Statement of

Deviation(s) from Prescribed Requirements. Here it should be noted that any deviation or

exclusion unacceptable to the department would lead to the disqualification of the bidder from the

tendering process.

3.6 OEM certification and commitment

The SI has to ensure that it has a back to back arrangement with the Original Equipment

Manufacturer (OEM) of the software and hardware suggested by it as part of the technical

solution. This support should be provided in a form of a letter from the OEMs stating the

relationship with the SI and the guarantee that the OEM will provide support in case the SI is

unable to do so. OEMs should also certify the adequacy of the hardware and the software to the

requirements mentioned in this RFP. Please refer to, Annexure-H: Letters from OEMs on the

letterhead of the OEM, for the draft letter which needs to be signed by each OEM whose product

is being suggested by the SI.

4. Award of Contract

4.1 Award Criteria

KCoPS or its constituted committees or representatives will award the Contract to the

successful bidder whose proposal has been determined to be substantially responsive

and has been determined as the best value proposal.

4.2 KSP/ KCoPS’s Right to Accept Any Proposal and To Reject Any or All

Proposals

KSP/ KCoPS reserves the right to accept or reject any proposal, and to annul the

tendering process and reject all proposals at any time prior to award of contract, without

thereby incurring any liability to the affected bidder or bidders or any obligation to inform

the affected bidder or bidders of the grounds for KSP/ KCoPS's action.

4.3 Notification of Award

Prior to the expiration of the validity period, KCoPS or its constituted committees or

representatives will notify the successful bidder in writing or by fax or email, to be

confirmed in writing by letter, that its proposal has been accepted. The notification of

award will constitute the formation of the contract. Upon the successful bidder's

furnishing of performance bank guarantee, KCoPS or its constituted committees or

representatives will promptly notify each unsuccessful bidder and return their Bid

Security.



4.4 Contract Finalization and Award

The KCoPS or its constituted committees or representatives shall reserve the right to

negotiate with the bidder(s) whose proposal has been ranked best value bid on the basis

of Technical and Commercial Evaluation to the proposed Project. If it is unable to finalize

the contract with the bidder ranked first due to any reason, the KCoPS or its constituted

committees or representatives may proceed to and negotiate with the next ranked bidder,

and so on as per General Financial Rules (GFR) until a contract is awarded. KCoPS or

its constituted committees or representatives reserves the right to present a contract to

the bidder selected for negotiations. A contract will be awarded to the responsible,

responsive bidder whose proposal conforms to the RFP and is, in the opinion of the KSP/

KCoPS, the most advantageous and represents the best value to the proposed project,

price and other factors considered. Evaluations will be based on the proposals, and any

additional information requested by the KSP/ KCoPS. Proposed project will involve the

payment for the contract based on not only successful delivery of the solution but also on

the success of the project after “Go-live”.

4.5 Signing of Contract

At the same time as KCoPS or its constituted committees or representatives notifies the

successful bidder that its proposal has been accepted, KCoPS or its constituted

committees or representatives shall enter into a separate contract, incorporating all

agreements (to be discussed and agreed upon separately) between KCoPS or its

constituted committees or representatives and the successful bidder.

KCoPS or its constituted committees or representatives shall have the right to annul the

award in case there is a delay of more than 30 days in signing of contract, for reasons

attributable to the successful bidder.

4.6 Failure to agree with the Terms and Conditions of the RFP

Failure of the successful bidder to agree with the Terms & Conditions of the RFP shall

constitute sufficient grounds for the annulment of the award, in which event KSP/ KCoPS

may award the contract to the next best value bidder as per section 6.1.4 in this RFP or

call for new proposals or invoke the PBG.

4.7 Purchaser’s right to Vary Quantities at Time of Award

The Purchaser reserves the right at the time of Contract award to increase or decrease, by the

percentage(s) indicated in the Scope of Work, any of the following:

i. the quantity of substantially identical Subsystems; or

ii. the quantity of individual hardware, software, related equipment, networking equipments,

materials, products, and other goods components of the Information System; or

iii. The quantity of Installation or other Services to be performed, from that originally

specified in the Technical Requirements, without any change in unit prices or other terms

and conditions.



4.8 Warranty & Maintenance

Bidder shall also provide complete maintenance support for all the proposed Police IT-

CCTNS Solution components as outlined in this RFP for a minimum of Thirty Six months

from the date of go-live i.e. “Go-Live” + ‟24 months‟ .

The successful bidder shall provide a comprehensive warranty for duration of „36‟

months, commencing from the date when the system goes “live” i.e. („Go-Live‟ + „24‟

months).

During the warranty period, the bidder shall warrant that the goods supplied under the

contract are new, unused, of the latest release version/ models at the time of delivery and

incorporate all recent improvements in design and materials, unless provided otherwise

in the contract. The bidder further warrants that the goods supplied under this contract

shall have no defects arising from design, materials or workmanship.

KCoPs shall promptly notify the successful bidder in writing of any claims arising under

this warranty. Upon receipt of such notice, the bidder shall, within the warranty period and

with all reasonable speed, repair or replace the defective systems, without costs to the

IGP and within the time specified and acceptable to the KCoPS.

If the successful bidder, having been notified, fails to remedy the defect(s) within the

period specified in the contract, KCoPSmay proceed to take such reasonable remedial

action as may be necessary, at the successful bidder‟s risk and expense and without

prejudice to any other rights, which KCoPSmay have against the bidder under the

contract.

During the comprehensive warranty period, the successful bidder will provide all

product(s) and documentation updates, patches/ fixes, and version upgrades within 15

days of their availability and should carry out installation and make operational the same

at no additional cost to KCoPS.

The successful bidder hereby warrants IGP that:

The proposed Police IT Solution represents a complete, integrated solution meeting all

the requirements as outlined in the RFP and further amendments if any, and provides the

functionality and performance, as per the terms and conditions specified in the contract.

The proposed Police IT Solution will achieve parameters delineated in the technical

specification/ requirement and shall be appropriately integrated to meet the proposed

Police IT Project requirements.

The successful bidder will be responsible for warranty services from subcontracted third

party producers or licensers of products included in the systems.

The successful bidder undertakes to ensure the maintenance of the acceptance

criterion/standards in respect of the systems during the warranty period.



5. Payment Terms and Schedule

5.1 Performance Bank Guarantee

A PBG of 10% of value of the contract would be furnished by the bidder in the form of

a Bank Guarantee as per the format provided in this RFP from Indian Public Sector

Banks or Private Sector Banks authorized by the Government to conduct

Government transaction. At present HDFC Bank, ICICI Bank and AXIS Bank are the

only three private sector banks authorized by the Government. Details of the bank

are to be furnished in the commercial offer.

The PBG should be furnished within 15 calendar days from the signing of the

contract and should be valid for entire term of the contract.

KSP/ KCoPS may forfeit the Performance Guarantee for any failure on part of Bidder

to complete its obligations under the Agreement.

The Performance Guarantee shall be returned to the Bidder within 30 days of the

date of successful discharge of all contractual obligations at the end of the period of

the Agreement by the KSP/ KCoPS

In the event of any amendments to Agreement, the Bidder shall within 15 days of

receipt of such amendment furnish the amendment to the Performance Guarantee as

required.

An unconditional and irrevocable Performance Bank Guarantee (PBG) from a

scheduled commercial bank, acceptable to Inspector General of Police, Computer

Wing, in the format prescribed in Annexure-I: Performance Bank Guarantee

(PBG), payable on demand, for the due performance and fulfilment of the contract by

the bidder

5.2 Liquidated Damages

In the event of the Bidder's failure to submit the Bonds, Guarantees and Documents and

supply the solution / equipment as per schedule specified in this RFP, KSP/ KCoPS may

at its discretion withhold any payment until the completion of the contract. KSP/ KCoPS

may also deduct from the Bidder as agreed, liquidated damages to the sum of 0.5% of

the contract price of the delayed/undelivered services (as detailed in Volume I of this

RFP) for every week of delay or part of a week, subject to the maximum value of the

Liquidated Damages being not more than 10% of the value of delayed services. This right



to claim any liquidated damages shall be without prejudice to other rights and remedies

available to KSP/ KCoPS under the contract and law.

5.3 Payment Schedules and Milestones

The successful bidder will sign a Service Level Agreement (SLA) with KCoPS or its

constituted committees or representatives covering all the required services.

The payment schedule and milestones are divided into two phases:

A) Implementation Phase

B) Operations and Maintenance Phase

Milestones and Payment Schedules for Implementation Phase

S. No. Payment Milestones for the Implementation phase % Payment

1. M1: Advance No payments

2. M2: Pre – Go Live Readiness1 in the Pilot Districts 10% of CAPEX

3. M3: Go-Live 2 in the Pilot Districts 15% of CAPEX

4. M4: Pre – Go Live Readiness1 in the Final Rollout Phase

Districts

20% of CAPEX

5. M5: Go-Live2 in the Final Rollout Phase Districts 30% of CAPEX

6. M9: Go-Live2 in all the remaining Police Stations / Higher Offices 10% of CAPEX

7. M10: Successful integration with CAS (Center) and

successful transfer of the data for three months in

succession

15% of CAPEX

1. Pre – Go Live Readiness of Districts under Phase requires Completion and Acceptance of the

following activities in at least 50% of the Police Stations / Higher Offices in each of the Districts

targeted under the Phase

Data Migration / Digitization

Capacity Building Program covering the targeted personnel

Change Management Initiatives covering the targeted personnel

Site Preparation

Delivery and Commissioning of Client Side Infrastructure

Networking

2. Go-Live in the Phase requires Completion and Acceptance of the following activities in at least

85% of the Police Stations / Higher Offices in each of the Districts targeted under the Phase



Data Migration / Digitization



Site Preparation

Delivery and Commissioning of Client Side Infrastructure

Networking

Commission of the Configured, Customized, and Extended CAS (State)

The PS / HO have completely migrated to the new application and the police station and

the higher offices‟ personnel are successfully conducting the intended functions through

the application

The above payments are subject to meeting of SLA’s failing which the appropriate

deductions as mentioned in the SLA section of Volume- IIl of this RFP

5.4 Milestones and payment Schedules for Operations and Maintenance Phase

The operations and maintenance phase is for a period of 24 months post Go-Live. The

lump-sum cost quoted for the Operations and Maintenance Phase for each year will be

divided into 2 equated instalments and made as 2 equal payments upon satisfactorily

adhering to the SLAs. The payments during the Operations and Maintenance Phase will

be made at the end of every six months after the delivery of the services upon

satisfactorily adhering to the SLAs defined in the volume 1 of this RFP. The successful

bidder will be required to submit a compliance report at the end of every month and a

consolidated compliance report at the end of 6 months based on which these payments

would be made.



Annexure -A Formats for Response – Pre-Qualification Bid

a. Organizational Details

Details of the Organization

Name

Nature of the legal status in India

Nature of business in India

Date of Incorporation

Date of Commencement of Business

Address of the Headquarters

Address of the Registered Office in India

Other Relevant Information

Mandatory Supporting Documents:

a) Certificate of Incorporation from Registrar Of Companies( ROC)

b) Relevant sections of Memorandum of Association of the company or filings to the stock exchanges

to indicate the nature of business of the company

b. Financial Strength Details

Financial Information

FY 2008-09 FY 2009-10 FY 2010-11

Revenue (in INR crores)

Profit Before Tax (in INR crores)



a) Auditor Certified financial statements for the Last three financial years; 2008-09, 2009-10, and

2010-11 (Please include only the sections on P&L, revenue and the assets, not the entire

balance sheet.)



c. Project Experience

Relevant IT project experience

(provide no more than 5 projects in the last 5 years)

General Information

Name of the project

Client for which the project was executed

Name and contact details of the client

Project Details

Description of the project

Scope of services

Service levels being offered/ Quality of

service (QOS)

Technologies used

Outcomes of the project

Other Details

Total cost of the project

Total cost of the services provided by the

respondent

Duration of the project (no. of months, start

date, completion date, current status)



a) Letter from the client to indicate the successful completion of the projects

Project Capability Demonstration

Complete details of the scope of the project shall be provided to indicate the relevance to the

pre-qualification criterion (which is part of minimum qualification criteria).

These capabilities may be spread over the five projects (which are part of minimum qualification

criteria) and not essentially in this project alone.



d. Relevant e-governance Project Experience

Relevant e-Governance project experience


General Information

Name of the project



Project Details


Scope of services


service (QOS)

Technologies used


Other Details



respondent

Place (town, state) where the project was

executed (deployment, operations and

maintenance)





a. Letter from the client to indicate the successful completion of the projects

b. b) Letter from the client to indicate the successful completion of the projects (setting up

software, hardware and network infrastructure and building and deploying the

application)

c. c) Copies of the CMMi level 3 assessments.



pre-qualification criterion (which are part of minimum qualification criteria)



Relevant e-Governance project experience


Following are the capabilities essential for the project. These capabilities may be spread over

the 2 projects (which are part of minimum qualification criteria) and not essentially in this project

alone. However, demonstration of these capabilities is compulsory. Respondents are required to

provide information substantiating their qualification related to the any/ all of the capabilities. The

capabilities are:

1. Online Portal Applications using SOA/Web Services with Service Orchestration –

Software Architecture, Design, Development, and Maintenance:

Should have demonstrated this in multiple large-scale projects

Should have implemented in situations requiring high availability, security and scalability

Should have demonstrated capabilities to meet and exceed performance levels and service

levels

2. System Integration:

Should have demonstrated ability to deliver turnkey projects successfully from design through

deployment

Should have a demonstrated ability to integrate with legacy systems as well as other new

software systems

Should have demonstrated experience in installation, commissioning and provisioning of

hardware, software, network in Data Centre environments

3. Project and Program Management:

Should have extensive experience in large scale project and program management

Should have experience handling multiple stakeholders and locations

Should have extensive experience in implementing and supporting projects for users in multiple

locations.

4. Financial Strength:

Should have financial capability to mobilize resources for large multi-year e-governance projects

5. Capacity Building and Change Management, Awareness and Promotion:

Should have demonstrated capability in conducting capacity building and change management

programs for government stakeholders

Should have demonstrated capability in conducting promotion and awareness campaigns for

user communities



e. Relevant Software Services Project Experience

Relevant IT project experience

(provide no more than 1 project in the last 5 years)

General Information

Name of the project



Project Details


Scope of services


service (QOS)

Technologies used


Other Details



respondent








pre-qualification criterion (which are part of minimum qualification criteria)



Formats for Response - Technical Bid

Profiles of Previous Project Experience

Relevant Project experience

(Provide no more than 3 projects in the last 5 years)

General Information

Name of the project



Project Details


Scope of services


service (QOS)

Technologies used


Other Details



respondent







Please provide complete details regarding the scope of the project to indicate the relevance to

the requested technical evaluation criterion.



Annexure-B:

Bill of Material Solution Information – H/W Solution

The below

list is

indicative

only

Proposed Solution 2(Provide the

Product Name or fill

Custom Built, in

case of a new

development)

Version &

Year of

Release

OEM

Features

&

Function

alities

O&M Support

(Warranty/ATS/

… as required

as per RFP)

Provided By

Reference in the

Submitted

Proposal (Please

provide page

number/section-

number/volume)

Police IT

Webserver

Application

Server

Database

Operating

System

Others

Reporting

Engine

Email/Mes

saging

Search

Engine

Portal

Server

Workflow

Engine

Rules

Engine

Directory

Services

DMS/CMS

2 The solution sought here is for enhancing the current Police IT application system.

The bidders have to size the requirements and propose only additional tools required to meet the functional,

technical and service level requirements of the RFP which fit with the current technology being used. It is

further possible that the bidder may find a component from the above list as not a requirement for the

solution, since the above list is indicative only. In case any of the item is not provided, the SI may indicate

N/A in the corresponding cells



The below

list is

indicative

only



Custom Built, in

case of a new

development)

Version &

Year of

Release

OEM

Features

&

Function

alities

O&M Support

(Warranty/ATS/

… as required

as per RFP)

Provided By

Reference in the

Submitted

Proposal (Please

provide page

number/section-

number/volume)

Security

Identity

Managem

ent

Audit

ETL

Any Other

Proposed

Police IT

Offline

Solution

Synchroniz

ation

Solution

Application

Container

Database

Others

Operating

System (In

case the

suggested

solution

will need a

particular

kind of O/S

on the

client

machine)

Any Other

Proposed

Technical

Environm

ent



The below

list is

indicative

only



Custom Built, in

case of a new

development)

Version &

Year of

Release

OEM

Features

&

Function

alities

O&M Support

(Warranty/ATS/

… as required

as per RFP)

Provided By

Reference in the

Submitted

Proposal (Please

provide page

number/section-

number/volume)

Project

Managem

ent

Informatio

n System

(PMIS)

Please

provide

the list of

services

offered

as part of

the PMIS

solution

Configurati

on

Managem

ent

Issue

Tracker

Any Other

Proposed

Infrastruct

ure

Services

(at

DC/DR)

EMS

Please

provide

the list of

services

offered

as part of

the EMS

solution

Load

Balancers

Backup

Software

Helpdesk

Antivirus

SAN

Managem

ent

Software



The below

list is

indicative

only



Custom Built, in

case of a new

development)

Version &

Year of

Release

OEM

Features

&

Function

alities

O&M Support

(Warranty/ATS/

… as required

as per RFP)

Provided By

Reference in the

Submitted

Proposal (Please

provide page

number/section-

number/volume)

Any Other

Proposed

At Client

Locations

PCs

Printers

L2

Managed

Switch

Networkin

g

Equipment

s

UPS

Systems

UPS

Batteries



Bill of Material – Software Solution

The below

list is

indicative

only 3

Proposed

Solution

(Provide the

Product Name

or fill Custom

Built, in case

of a new

development) 4

Unit of

Measure

ment

Number of

Licenses

(Developm

ent

Environme

nt) 5

Number of

Licenses

(UAT) 4

Number

of

License

s

(Trainin

g) 4

Number of

Licenses

(Data

Center -

Production

) 4

Number

of

Licenses

(DR Site) 4

CAS

(State)

Solution

Webserver

Application

Server

Database

Operating

System

Others

Reporting

Engine

Email/Mes

saging

Search

Engine

Portal

Server

Workflow

Engine

Rules

Engine

Directory

3 In case the number of licenses offered are different for each of the services within the solution (ex, multiple services

within EMS are provisioned with different licenses), please insert rows under the solution head and provide the

information

4 The solution sought here is for enhancing the current Police IT application system. The bidders have to

size the requirements and propose only additional tools required to meet the functional, technical and service level requirements of the RFP which fit with the current technology being used. It is further possible that the bidder may find a component from the above list as not a requirement for the solution, since the above list is indicative only. In case any of the item is not provided, the SI may indicate N/A in the corresponding cells 5 Please indicate N/A where not applicable. Please indicate N/L where there is no license requirement



The below

list is

indicative

only 3

Proposed

Solution

(Provide the

Product Name

or fill Custom

Built, in case

of a new

development) 4

Unit of

Measure

ment

Number of

Licenses

(Developm

ent

Environme

nt) 5

Number of

Licenses

(UAT) 4

Number

of

License

s

(Trainin

g) 4

Number of

Licenses

(Data

Center -

Production

) 4

Number

of

Licenses

(DR Site) 4

Services

DMS/CMS

Security

Identity

Manageme

nt

Audit

ETL

Any Other

Proposed

CAS

(State)

Offline

Solution

Synchroniz

ation

Solution

Application

Container

Database

Others

Operating

System (In

case the

suggested

solution

will need a

particular

kind of O/S

on the

client

machine)

Any Other

Proposed



The below

list is

indicative

only 3

Proposed

Solution

(Provide the

Product Name

or fill Custom

Built, in case

of a new

development) 4

Unit of

Measure

ment

Number of

Licenses

(Developm

ent

Environme

nt) 5

Number of

Licenses

(UAT) 4

Number

of

License

s

(Trainin

g) 4

Number of

Licenses

(Data

Center -

Production

) 4

Number

of

Licenses

(DR Site) 4

Technical

Environm

ent at

SCRB

Project

Manageme

nt

Information

System

Configurati

on

Manageme

nt

Issue

Tracker

Any Other

Proposed

Infrastruct

ure

Services

(at DC/DR)

EMS

Load

Balancers

Backup

Software

Helpdesk

Antivirus

SAN

Manageme

nt Software

Any Other

Proposed

At Client

Locations



The below

list is

indicative

only 3

Proposed

Solution

(Provide the

Product Name

or fill Custom

Built, in case

of a new

development) 4

Unit of

Measure

ment

Number of

Licenses

(Developm

ent

Environme

nt) 5

Number of

Licenses

(UAT) 4

Number

of

License

s

(Trainin

g) 4

Number of

Licenses

(Data

Center -

Production

) 4

Number

of

Licenses

(DR Site) 4

Operating

Systems

Anti-Virus

End point

data

protection

system

Annexure c: Team Profile

Format for the Profiles

Name of the person

Current Designation / Job Title

Current job responsibilities

Proposed Role in the Project

Proposed Responsibilities in the Project

Academic Qualifications:

Degree

Academic institution graduated from

Year of graduation

Specialization (if any)

Key achievements and other relevant information (if any)

Professional Certifications (if any)

Total number of years of experience

Number of years with the current company (the SDA)



Summary of the Professional / Domain Experience

Number of complete life cycle implementations carried out

The names of customers (Please provide the relevant names)

Past assignment details (For each assignment provide details

regarding name of organizations worked for, designation,

responsibilities, tenure)

Prior Professional Experience covering:

Organizations worked for in the past

o Organization name

o Duration and dates of entry and exit

o Designation

o Location(s)

o Key responsibilities

Prior project experience

o Project name

o Client

o Key project features in brief

o Location of the project

o Designation

o Role

o Responsibilities and activities

o Duration of the project

Please provide only relevant projects.

Proficient in languages (Against each language listed indicate if

read/write/both)



Annexure-D

(Commercial Proposal Cover Letter)

(Company letterhead)

[Date]

To

<<Address to be added>>

Dear Sir,

Ref: RFP for Implementation of CCTNS in KSP/ KCoPS

Having examined the RFP Document, the receipt of which is hereby duly acknowledged, we, the

undersigned, offer to provide the services, as required and outlined in the RFP. In order to meet

such requirements and to provide services as set out in the RFP document, following is our

quotation summarizing our Commercial Proposal.

We attach hereto the Commercial Proposal as required by the Bid document, which constitutes

our proposal.

We undertake, if our proposal is accepted, to the services as put forward in the RFP or such

modified requirements as may subsequently be agreed mutually by us and KCoPS or its

constituted committees or representativesor its appointed representatives.

We will obtain necessary bank guarantees in the formats given in the bid document issued by a

bank in India, acceptable to KCoPS or its constituted committees or representatives and furnish

them within the time frames set out in the RFP

We agree for unconditional acceptance of all the terms and conditions in the bid document and

we also agree to abide by this bid response for a period of SIX (6) MONTHS from the date fixed

for commercial bid opening and it shall be valid proposal till such period with full force and virtue.

Until within this period a formal contract is prepared and executed, this bid response, together

with your written acceptance thereof in your notification of award, shall constitute a binding

contract between KCoPS or its constituted committees or representatives and us.

We confirm that the information contained in this proposal or any part thereof, including its

exhibits, schedules, and other documents and instruments delivered or to be delivered to KCoPS

or its constituted committees or representatives is true, accurate, and complete. This proposal

includes all information necessary to ensure that the statements therein do not in whole or in part

mislead KCoPS or its constituted committees or representatives as to any material fact.

We agree that you are not bound to accept the lowest or any bid response you may receive. We

also agree that you reserve the right in absolute sense to reject all or any if the products/ service

specified in the bid response without assigning any reason whatsoever.



It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/

agency/organization and empowered to sign this document as well as such other documents,

which may be required in this connection.

Dated this Day of 2011

(Signature) (In the capacity of)

Duly authorized to sign the Bid Response for and on behalf of:

(Name and Address of Company) Seal/Stamp of SI

Annexure –E (CERTIFICATE AS TO AUTHORISED SIGNATORIES

I, certify that I am ………………. of the ……………………………., and that

……………………………………………………………… who signed the above proposal is

authorized to bind the company, pursuant to the resolution passed in the meeting of Board of

Directors of the company on _________(date).

Date

(Seal here)



Annexure-F (Form 1 – Pricing Summary)

S.

No.

Description Total

Price

(INR)

Taxes

and

Other

Duties

Total

Amount

(INR)

Total

Amount

in Words

Services Provided During Implementation Phase

(CAPEX)

1. Systems Study and Configuration Customization

and Extension (New Modules) of Police IT and

Integration with CAS (Center) and External

Agencies and Support to 3rd

party acceptance

testing, audit and certification (Summary of Form

2: C)

2. IT Infrastructure at the Client site locations (police

stations, circle offices, Commissionerates, Range

offices, Zones, SCRB, SDPOs, District HQ and

State HQ). (Summary of Form 2: A1)

3. Site preparation at the non-CIPA Client site

locations (police stations, circle offices,

Commissionerates, Range offices, Zones, SCRB,

SDPOs, District HQ and State HQ), Training

Centers and Data Center. (Summary of Form 2:

A2)

4. IT infrastructure at the Data Center and Disaster

Recovery Center including the necessary

hardware, software and other networking

components. (Summary of Form 3: H)

5. Data migration and Digitization of Historical Data

(Summary of Form 2: F)

6. Change Management, Capacity Building, and

Handholding Support (Summary of Form 2: G)

A Sub-total for Services Provided During

Implementation Phase (Sum of items 1 – 6):

Services Provided During Post Implementation Phase

(OPEX)

7. Operations and Maintenance Services for the 1st

year after signing of contract (Sum of Form 2: B1,

D1, E/3) & (Form 3: I1)


year after “Go-Live” (Sum of Form 2: B2, D2, E/3 )



&( Form 3: I2)

9. Operations and Maintenance Services for the 2nd

year after “Go-Live” (Sum of Form 2: B3, D3, E/3 )

& ( Form 3: I3)

B Sub-total for Services Provided During Post

Implementation Phase (Sum of items 7, 8, 9):

C Blended Person Month Cost for 300 Person

Months

Grand Total (All inclusive) for

Consideration of L1 (A + B + C)

* (The all inclusive Total price shall be entered in e-

procurement portal)

Form-2

S. No. Category Component (with

Specification

similar to the

BOM provided in

Technical

Proposal)

No of Components /

Units of Service (X)

Rate (per unit)

(Y)

Total Cost ( =

X*Y)

A. Costs for setting up infrastructure at Locations as per Scope of Work in RFP Volume I (CAPEX)

1. IT Infrastructure at

Client site locations

(police stations,

circle offices,

Commissionerates,

Range offices,

Zones, SCRB,

SDPOs, District HQ

and State HQ).

PCs

Printers

Switch

Routers

…

Others

Total A1:

2. Site preparation at

the non-CIPA Client

site locations (police

stations, circle

offices,

Commissionerates,

Range offices,

Zones, SCRB,

SDPOs, District HQ

LAN Cabling

…

Others



and State HQ),

Training Centers

and Data Center.

Total A2:

B. Operations and Maintenance Costs, for IT and non-IT infrastructure deployed by the SI, at Client site

locations (Quarterly Expenses for 3 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)

1. Year 1 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B1:

2. Year 2 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B2:

3. Year 3 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B3:

C. Application and Portal Enhancement Cost (The cost of software development team will be included within

this cost) (CAPEX)

1. Police IT application



and Portal

Enhancement

Total C:

D. Operations and Maintenance Costs for Application Maintenance & Operational Expense including

upgradation, deployment of patches, fixes etc. (Expenses for 3 years after signing of contract) – as detailed in

RFP Volume 1 (OPEX)

1. Year 1

Total D1:

2. Year 2

Total D2:

3. Year 3

Total D3:

E: Support Manpower (Units of Service (X) in man months are not to be changed) (OPEX)

1. Engagement Manager 18

2. System Administrator 36

3. Database Administrator 36

4. Manager (Operations) 36

5. Project Coordinators 72

6. Hardware Engineers 2232

7. Helpdesk Operators 144

8. Physical Infrastructure Specialist 36

Total E:

F. Data Digitization (Units of Service (X) in number of cases are not to be changed) (CAPEX)

1. Cost of digitization of cases (including

data entry of the Master data and

minimum historical transactional data

entry and scanning of pages)

1,607,219

Total F:

G. Training

Training Cost Per Person for (Units of Service (X) in persons are not to be changed) (CAPEX)

1. Basic computer skills 20

2. Role based Police IT Application training 2165

3 Customized System Administrator

Training

453



4 Basic System Administrator Training 906

5 General Management Training 5

Total G:

Form 3: Data Centre Related Costs

S.

No.

Category Component Qty / Units

of Service

(X)

Rate (per unit)

(Y)

Total Cost (=

X*Y)

H: IT infrastructure at the Data Center including the necessary hardware, software and other networking

components. (CAPEX)

1. Deployment of

requisite

infrastructure

for Data centre

and DR

Servers

2. Networking equipments

3. Storage equipments

(SAN Space and Array

Enclosures, etc.)

4. Back up equipments

5. Server OS license

6. Application Server

7. Web Server

8. Database license

9. Anti-virus

10. EMS

11. ….

12. Installation & testing

charges

13. Others

14. Networking

equipments for

LAN

Router

15. Switch

16. ….

17. Others

Total H:

I: O&M of Data Center (OPEX)

1. Year 1 Servers





(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I1:

1. Year 2 Servers



(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I2:

1. Year 3 Servers





(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I3:

Annexure - G Format for Statement of Deviation(s) from Prescribed Requirements

S. No.

(1)

Reference of RFP Volume

Number, Clause No. & Pg.

No

(2)

Deviation in the Proposal

(3)

Brief Reasons

(4)

Impact of

the

deviation

(5)

Signature of Authorized Signatory

Date:

Company Seal:



Annexure - H

Letters from OEMs on the letterhead of the OEM

To:

Inspector General of Police, Computer Wing

Karnataka State Police

WHEREAS <legal name and corporate address of the OEM> who are official producers

of <the software or hardware equipment and license details> and having production

facilities in <address of the location where the product and license has been prepared>

do hereby authorize <complete legal name and corporate address of the

bidder>(hereinafter, the “Bidder”) to submit a bid and subsequently negotiate and sign a

Contract with you for resale of the following Products produced by us, for the quantities,

specifications and delivery schedule called for by the Supply Requirements associated

with the above Invitation for Bids.

We hereby extend our full guarantee or warranty, as applicable, with respect to the

Goods offered by the above firm in reply to this Invitation for Bids. The full guarantee and

warranty specified above shall relate to compliance of our products with technical

specifications for such products offered as specified in product datasheets.

We certify that the support for the mentioned products would be available to the

department either directly by us, or our partners, for a period of five years from the

finalization of contract, irrespective of the fact that the bidder continues to serve the

project or not. To this end we or our partners will communicate to the department, using

email, any new release of patch / hot fixes / up gradations along with the date of such

releases. We also certify that the Bidder is qualified by us to provide the maintenance,

technical or helpdesk support, new version upgrade and/or other services related to the

above-listed <Products Name> and that the department is not liable to any monetary

payments.

In the capacity of

Signed

Duly authorized to sign the authorization for and on behalf of:

Dated on day of.

Note: This letter of authority must be on the letterhead of the Producer, must be signed by a

person competent and having the power of attorney to bind the Producer, and must be

included by the Bidder in its bid as specified in the Instructions to Bidders.”



Annexure - I

PERFORMANCE BANK GUARANTEE (PBG)

To be executed on Stamp Paper of Rs.100/- (Rs. One hundred only) as per Karnataka Stamp Act

[Date]

Shri. Sanjay Sahay

Inspector General of Police, Computer Wing & CEO, KCoPS

MS Building, Gate 1, Bangalore – 01

Phone: (080) 22353871

Dear Sir,

PERFORMANCE BANK GUARANTEE – Design, Development, Implementation and

Maintenance of Police IT-CCTNS for Department of Police, Karnataka, Government of

Karnataka.

WHEREAS

M/s. (name of bidder), a company registered under the Companies Act, 1956, having its

registered office at (address of the bidder), (hereinafter referred to as “our constituent”,

which expression, unless excluded or repugnant to the context or meaning thereof,

includes its successors and assignees), agreed to enter into a contract dated ……..

(Herein after, referred to as “Contract”) with you (Inspector General of Police,

Government of Karnataka) for Design, Development, Implementation and Maintenance of

Police IT-CCTNS Solution for Karnataka State Police, Government of Karnataka

This Performance Bank Guarantee will be for an amount equivalent to 10% of the total

contract value, including all Phases, which shall be submitted by bidder upon signing the

contract. All incidental charges whatsoever such as premium; commission etc. with

respect to the performance bank guarantee shall be borne by the bidder. The

performance bank guarantee may be discharged/ returned by KCoPS upon being

satisfied that there has been due performance of the obligations of the bidder under the

contract. However, no interest shall be payable on the performance bank guarantee.

The payment so made by us under this bond shall be a valid discharge of our liability for

payment there under and our constituent shall have no claim against us for making such

payments.

Notwithstanding anything to the contrary, as contained in the said contract, we agree that

your decision as to whether our constituent has made any such default(s) / breach(es),

as aforesaid and the amount or amounts to which you are entitled by reasons thereof,

subject to the terms and conditions of the said contract, will be binding on us and we shall

not be entitled to ask you to establish your claim or claims under this Performance Bank

Guarantee, but will pay the same forthwith on your demand without any protest or demur.

This Performance Bank Guarantee shall continue and hold good till the completion of

sixty six months from the date of signing the contract. The PBG shall be extended

automatically in case of any delays in project implementation/go-live and such extended

period shall be equal to the period for which project go-live has been delayed.



We bind ourselves to pay the above said amount at any point of time commencing from

the date of the said Contract until six months after the expiry of the contract.

In case the project is delayed beyond the project schedule as mentioned in RFP Volume

I, for the reasons attributable to bidder, the performance bank guarantee shall be

accordingly extended by the bidder for the duration equivalent to the delays caused in the

project.

We further agree that the termination of the said agreement, for reasons solely

attributable to our constituent, virtually empowers you to demand for the payment of the

above said amount under this guarantee and we would honour the same without demur.

We hereby expressly waive all our rights to pursue legal remedies against the Karnataka

Computerization of Police Society (KCoPS) or any other entity connected thereto.

We the guarantor, as primary obligor and not merely surety or guarantor of collection, do

hereby irrevocably and unconditionally give our guarantee and undertake to pay any

amount you may claim (by one or more claims) up to but not exceeding the amount

mentioned aforesaid during the period from and including the date of issue of this

guarantee through the period.

We specifically confirm that no proof of any amount due to you under the contract is

required to be provided to us in connection with any demand by you for payment under

this guarantee other than your written demand.

Any notice by way of demand or otherwise hereunder may be sent by special courier,

telex, fax, registered post or other electronic media to our address, as aforesaid and if

sent by post, it shall be deemed to have been provided to us after the expiry of 48 hours

from the time it is posted.

If it is necessary to extend this guarantee on account of any reason whatsoever, we

undertake to extend the period of this guarantee on the request of our constituent upon

intimation to you.

All rights of KCoPS under this guarantee shall be fortified and the Bank shall be relieved

and discharged from all liabilities there under unless the KCoPS brings any suit or section

to enforce a claim under this guarantee against the Bank from the above mentioned date

or from the extended date.

This Performance Bank Guarantee shall not be affected by any change in the constitution

of our constituent nor shall it be affected by any change in our constitution or by any

amalgamation or absorption thereof or therewith or reconstruction or winding up, but will

ensure to your benefit and be available to and be enforceable by you during the period

from and including the date of issue of this guarantee through the period.

Bidder will be disqualified if he fails to deposit the Performance Bank Guarantee (PBG) or

fails to enter into a contract within 15 working days of the date of notice of award of

contract or within such extended period, as may be specified by the IGP.

We ---------------------------------(name and address of the bank) are aware of the fact that

as per the terms of the contract, M/s. (name of bidder) is required to furnish an

unconditional and irrevocable bank guarantee in your favour for an amount INR …….. (In

words and figures), being equivalent to 10% of the total value of the Contract as quoted

in the Financial proposal submitted by the constituent and guarantee the due

performance by our constituent as per the contract.



We________________________________________________(indicate the name of the

bank) do hereby undertake to pay the amounts due and payable under this guarantee

without any demur, merely on demand from the Government stating that the amount

claimed is due by way of loss of damage caused to, or would be caused to, or suffered by

the Government by reason of breach by the said contractor(s) of any of the terms or

conditions contained in the said Agreement or by reason of the contractor(s) failure to

perform the said Agreement. Any such demand made on the bank shall be conclusive as

regards the amount due and payable by the Bank under this guarantee. However, our

liability under this guarantee shall be restricted to an amount not exceeding

Rs.________________.

In consideration of the fact that our constituent is our valued customer and the fact that

he has entered into the said contract with you, we, (name and address of the bank), have

agreed to issue this Performance Bank Guarantee.

Therefore, we hereby unconditionally and irrevocably guarantee you as under:

In the event of our constituent committing any breach/default of the said contract, and

which has not been rectified by him, we hereby undertake the amounts due and payable

under this guarantee and agree to pay you forthwith on demand such sum/s not

exceeding the sum of INR …… (in words and figures) without any demur merely on

demand from the KCoPS stating that the amount claimed is due by way of loss of

damage caused to, or would be caused to or suffered by the KCoPS by reason of any

breach by our constituent of any of the terms or conditions in the said Contract or by

reason of our Constituent‟s failure to perform the said Contract.

We undertake to pay to the KCoPS any money so demanded notwithstanding any

dispute or disputes raised by our constituents in any suit or proceeding pending before

any court or tribunal relating thereto our liability under the present being absolute and

unequivocal.

Notwithstanding anything contained hereinabove, our liability under this Performance

Guarantee is restricted to INR …… (in words and figures) and shall continue to exist,

subject to the terms and conditions contained herein, unless a written claim is lodged on

us on or before the aforesaid date of expiry of this guarantee.

We also agree that the KCoPS at its option shall be entitled to enforce this guarantee

against the Bank as a Principal debtor, in the first instance without proceeding against the

Contractor and the notwithstanding any security or other guarantee that KCoPs may have

in relation to the Contractor‟s liabilities.

We hereby confirm that we have the power/s to issue this Guarantee in your favour under

the Memorandum and Articles of Association/ Constitution of our bank and the

undersigned is/are the recipient of authority by express delegation of power/s and

has/have full power/s to execute this guarantee under the Power of Attorney issued by

the bank in your favour.

We further agree that the exercise of any of your rights against our constituent to enforce

or forbear to enforce or any other indulgence or facility, extended to our constituent to

carry out the contractual obligations as per the said Contract, would not release our

liability under this guarantee and that your right against us shall remain in full force and

effect, notwithstanding any arrangement that may be entered into between you and our

constituent, during the entire currency of this guarantee.



Notwithstanding anything contained herein:

We further agree that the guarantee herein contained shall remain in full force and effect

during the period that would be taken for the performance of the said Contract and that it

shall continue to be enforceable till all the dues of the KCoPS under or by virtue of the

said Contract have been fully paid and its claims satisfied or discharged or till the

Contract has been fully and properly carried out by the our constituents and accordingly

discharges this guarantee. Unless a demand or claim under this guarantee is made on us

in writing on or before then we shall be discharged from all liability under this guarantee

thereafter.

We further agree with the KCoPS that the KCoPS shall have the fullest liberty without our

consent and without affecting in any manner our obligations hereunder to vary any of the

terms and conditions of the said agreement or to extend time of performance by our

Constituent from time to time or to postpone for any time or from time to time any of the

powers exercisable by the KCoPS against our Constituent and to forbear or enforce any

of the terms and conditions relating to the said agreement and we shall not be relieved

from our liability by reason or any such variation, or extension being granted to our

Constituent or for any forbearance, act or omission on the part of the KCoPS or any

indulgence by the KCoPS to our Constituents or by any such matter or thing whatsoever

which under the law relating to sureties would, but for this provision, have effect of so

relieving us.

Our liability under this Performance Bank Guarantee shall not exceed INR …. (In words

and figure);

This Performance Bank Guarantee shall be valid only up to the completion of six months

after expiry of the contract or any period extended due to delays in project go-live for the

Total Solution; and

We are liable to pay the guaranteed amount or part thereof under this Performance Bank

Guarantee only and only if we receive a written claim or demand on or before …. (Date

i.e. completion of six months after expiry of contract or any period extended due to delays

in project go-live for the proposed Project in Design, Development, Implementation and

Maintenance of the Police IT CCTNS solution for KCoPS).

Any payment made hereunder shall be free and clear of and without deduction for or on

account of taxes, levies, imports, charges, duties, fees, deductions or withholding of any

nature imposts.

This Performance Bank Guarantee must be returned to the bank upon its expiry. If the

bank does not receive the Performance Bank Guarantee within the above-mentioned

period, subject to the terms and conditions contained herein, it shall be deemed to be

automatically cancelled.

This guarantee shall be governed by and construed in accordance with the Indian Laws

and we hereby submit to the exclusive jurisdiction of courts of Justice in India for the

purpose of any suit or action or other proceedings arising out of this guarantee or the

subject matter hereof brought by you may not be enforced in or by such count.

We lastly undertake not to revoke this guarantee during its currency except with the

previous consent of the KCoPS in writing.



Dated ……………………. this ……….. day …………. 2010.

Yours faithfully,

For and on behalf of the …………… Bank,

(Signature)

Designation

(Address of the Bank)

Note:

This guarantee will attract stamp duty as a security bond. A duly certified copy of the

requisite authority conferred on the official/s to execute the guarantee on behalf of the

bank should be annexed to this guarantee for verification and retention thereof as

documentary evidence

Annexure J: Tools & Technologies Proposed for the Project

Project Management

Tool Name Version Make Purpose

…add here

System Designing & Architecting


…add here

Documentation


…add here

Software Development


…add here

Testing & Quality Assurance


…add here



Version Control & Patch Management


…add here

Service Helpdesk


…add here

Asset & Inventory Management


…add here

Change Control


…add here

Backup & Restoration


…add here

Clustering


…add here

Management & Monitoring Tools (EMS & SLA Monitoring Systems)


…add here

Security


…add here



Annexure -K Other Formats

Bidder shall separately submit these undertakings and declaration.

Non – Disclosure Agreement (NDA)

[Company Letterhead]

This AGREEMENT (hereinafter called the “Agreement”) is made on the [day] day of the month of

[month], [year], between, KSP/ KCoPS., _________, on the one hand, (hereinafter called the

“Purchaser”) and, on the other hand, [Name of the bidder] (hereinafter called the “Bidder”) having

its registered office at [Address]

WHEREAS

The “Purchaser” has issued a public notice inviting various organizations to propose for hiring

services of an organization for provision of services under the CCTNS Project (hereinafter called

the “Project”) of the Purchaser;

The Bidder, having represented to the “Purchaser” that it is interested to bid for the proposed

Project,

The Purchaser and the Bidder agree as follows:

1. In connection with the “Project”, the Purchaser agrees to provide to the Bidder a Detailed

Document on the Project vide the Request for Proposal contained in three volumes. The

Request for Proposal contains details and information of the Purchaser operations that are

considered confidential.

2. The Bidder to whom this Information (Request for Proposal) is disclosed shall:

a. Hold such Information in confidence with the same degree of care with which the

Bidder protects its own confidential and proprietary information;

b. Restrict disclosure of the Information solely to its employees, agents and contractors

with a need to know such Information and advice those persons of their obligations

hereunder with respect to such Information;

c. Use the Information only as needed for the purpose of bidding for the Project;

d. Except for the purpose of bidding for the Project, not copy or otherwise duplicate

such Information or knowingly allow anyone else to copy or otherwise duplicate such

Information; and

e. Undertake to document the number of copies it makes

f. On completion of the bidding process and in case unsuccessful, promptly return to

the Purchaser, all Information in a tangible form or certify to the Purchaser that it has

destroyed such Information.

The Bidder shall have no obligation to preserve the confidential or proprietary nature of any

Information which:



3.

a. Was previously known to the Bidder free of any obligation to keep it confidential at

the time of its disclosure as evidenced by the Bidder‟s written records prepared prior

to such disclosure; or

b. Is or becomes publicly known through no wrongful act of the Bidder; or

c. Is independently developed by an employee, agent or contractor of the Bidder not

associated with the Project and who did not have any direct or indirect access to the

Information.

4. The Agreement shall apply to all Information relating to the Project disclosed by the

Purchaser to the Bidder under this Agreement.

5. The Purchaser will have the right to obtain an immediate injunction enjoining any breach of

this Agreement, as well as the right to pursue any and all other rights and remedies available

at law or in equity for such a breach.

6. Nothing contained in this Agreement shall be construed as granting or conferring rights of

license or otherwise, to the bidder, in any of the Information. Notwithstanding the disclosure

of any Information by the Purchaser to the Bidder, the Purchaser shall retain title and all

intellectual property and proprietary rights in the Information. No license under any

trademark, patent or copyright, or application for same that are now or thereafter may be

obtained by such party is either granted or implied by the conveying of Information. The

Bidder shall not alter or obliterate any trademark, trademark notice, copyright notice,

confidentiality notice or any notice of any other proprietary right of the Purchaser on any copy

of the Information, and shall reproduce any such mark or notice on all copies of such

Information.

7. This Agreement shall be effective from the date the last signature is affixed to this Agreement

and shall continue in perpetuity.

8. Upon written demand of the Purchaser, the Bidder shall (i) cease using the Information, (ii)

return the Information and all copies, notes or extracts thereof to the Purchaser forthwith after

receipt of notice, and (iii) upon request of the Purchaser, certify in writing that the Bidder has

complied with the obligations set forth in this paragraph.

9. This Agreement constitutes the entire agreement between the parties relating to the matters

discussed herein and supersedes any and all prior oral discussions and/or written

correspondence or agreements between the parties. This Agreement may be amended or

modified only with the mutual written consent of the parties. Neither this Agreement nor any

right granted hereunder shall be assignable or otherwise transferable.



10. CONFIDENTIAL INFORMATION IS PROVIDED “AS IS” WITH ALL FAULTS. IN NO EVENT SHALL

THE PURCHASER BE LIABLE FOR THE ACCURACY OR COMPLETENESS OF THE

CONFIDENTIAL INFORMATION.

11. This Agreement shall benefit and be binding upon the Purchaser and the Bidder and their

respective subsidiaries, affiliate, successors and assigns.

12. This Agreement shall be governed by and construed in accordance with the Indian laws.

For and on behalf of the Bidder

____(Signature)______

(Name of the Authorized Signatory)

Date

Address

Location:

Format for submission of Queries for Clarifiation

Bidders requiring specific points of clarification may communicate with KCoPS or its constituted

committees or representatives during the specified period using the following format:

<<Name & Address>>

BIDDER’S REQUEST FOR CLARIFICATION

Name of Organization

submitting request

Name & position of person

submitting request

Full formal address of the

organization including phone,

fax and email points of

contact

Tel:

Fax:

Email:



S.

No

Bidding Document

Reference(s) (section

number/ page)

Content of RFP requiring

Clarification

Points of clarification

required

Bid Cover Letter

[Cover Letter]

[Date]

To,


Dear Sir,

Ref: RFP for Implementation of Police IT in KSP/ KCoPS

Having examined the RFP, the receipt of which is hereby duly acknowledged, we, the

undersigned, offer to provide the professional services as required and outlined in the RFP for the

Police IT Project.

We attach hereto the technical response as required by the RFP, which constitutes our proposal.

We confirm that the information contained in this response or any part thereof, including its

exhibits, and other documents and instruments delivered or to be delivered to KCoPS or its

constituted committees or representatives is true, accurate, verifiable and complete. This

response includes all information necessary to ensure that the statements therein do not in whole

or in part mislead the department in its short-listing process.

We fully understand and agree to comply that on verification, if any of the information provided

here is found to be misleading the short listing process, we are liable to be dismissed from the

selection process or termination of the contract during the project, if selected to do so.

We agree for unconditional acceptance of all the terms and conditions set out in the RFP

document and also agree to abide by this tender response for a period of <<SIX MONTHS>>

from the date fixed for bid opening.

We hereby declare that in case the contract is awarded to us, we shall submit the contract

performance guarantee bond in the form prescribed in the Annexure 6.10 of this RFP.

We agree that you are not bound to accept any tender response you may receive. We also agree

that you reserve the right in absolute sense to reject all or any of the products/ services specified

in the tender response.



It is hereby confirmed that I/We are entitled to act on behalf of our company/ corporation/ firm/

organization and empowered to sign this document as well as such other documents, which may

be required in this connection.

Dated this Day of 2010

(Signature) (In the capacity of)

(Name)

Duly authorized to sign the Tender Response for and on behalf of:

(Name and Address of Company) Seal/Stamp of bidder

Witness Signature:

Witness Name:

Witness Address:

CERTIFICATE AS TO AUTHORISED SIGNATORIES

I,,……………………………, the Company Secretary of …….…………………, certify that

……………………………………………………………… who signed the above Bid is authorized to

do so and bind the company by authority of its board/ governing body.

Date:

Signature:

(Company Seal) (Name)



Undertaking on Patent Rights


[Date]

To


Sub: Undertaking on Patent Rights

Sir,

1. I/We as System Integrator (SI) do hereby undertake that none of the deliverables being

provided by us is infringing on any patent or intellectual and industrial property rights as per the

applicable laws of relevant jurisdictions having requisite competence.

2. I/We also confirm that there shall be no infringement of any patent or intellectual and

industrial property rights as per the applicable laws of relevant jurisdictions having requisite

competence, in respect of the equipments, systems or any part thereof to be supplied by us. We

shall indemnify KCoPS or its constituted committees or representatives against all

cost/claims/legal claims/liabilities arising from third party claim in this regard at any time on

account of the infringement or unauthorized use of patent or intellectual and industrial property

rights of any such parties, whether such claims arise in respect of manufacture or use. Without

prejudice to the aforesaid indemnity, the SI shall be responsible for the completion of the supplies

including spares and uninterrupted use of the equipment and/or system or any part thereof to

KCoPS or its constituted committees or representatives and persons authorized by KSP/ KCoPS,

irrespective of the fact of claims of infringement of any or all the rights mentioned above.

3. If it is found that it does infringe on patent rights, I/We absolve KCoPS or its constituted

committees or representatives of any legal action.

Yours faithfully,

Authorized Signatory

Designation



Undertaking on Conflict of Interest


[Date]

To


Sub: Undertaking on Conflict of Interest

Sir,

I/We as System Integrator (SI) do hereby undertake that there is, absence of, actual or potential

conflict of interest on the part of the SI or any prospective subcontractor due to prior, current, or

proposed contracts, engagements, or affiliations with KSP/ KCoPS.

I/We also confirm that there are no potential elements (time frame for service delivery, resource,

financial or other) that would adversely impact the ability of the SI to complete the requirements

as given in the RFP.

We undertake and agree to indemnify and hold KCoPS or its constituted committees or

representatives harmless against all claims, losses, damages, costs, expenses, proceeding fees

of legal advisors (on a reimbursement basis) and fees of other professionals incurred (in the case

of legal fees & fees of professionals, reasonably) by KCoPS or its constituted committees or

representatives and/or its representatives, if any such conflict arises later.

Yours faithfully,

Authorised Signatory

Designation



Non-Malicious Code Certificate


[Date]

To


Sub: Non-Malicious Code Certificate

Sir,

1. I/We hereby certify that the software being offered / developed as part of the contract

does not and will not contain any kind of malicious code that would activate procedures to:

(a) Inhibit the desired and the designed function of the equipment / solution.

(b) Cause damage to the user or his equipment / solution during the operational

exploitation of the equipment / solution.

(c) Tap information regarding network, network users and information stored on the

network that is classified and / or relating to National Security, thereby contravening Official

Secrets Act 1923.

2. There are / will be no Trojans, Viruses, Worms, Spy wares or any malicious software on

the system and in the software offered or software that will be developed.

3. Without prejudice to any other rights and remedies available to KSP/ KCoPS, we are

liable under Information Technology Act, 2000 and Indian Penal Code 1860 in case of physical

damage, loss of information and those relating to copyright and Intellectual Property rights (IPRs),

caused due to activation of any such malicious code in offered / developed software.

Yours faithfully,

Authorised Signatory

Designation



Undertaking On Pricing of Items of Technical Response


[Date]

To


Sub: Undertaking on Clarifications sent to KSP/ KCoPS,

Sir,

I/We do hereby undertake that Commercial Proposal submitted by us is inclusive of all the items

in the technical proposal and is inclusive of all the clarifications provided/may be provided by us

on the technical proposal during the evaluation of the technical offer. We understand and agree

that our Commercial Proposal is firm and final and that any clarifications sought by you and

provided by us would not have any impact on the Commercial Proposal submitted by us.

Yours faithfully,


Designation



Undertaking on Offline Functionality


[Date]

To


Sub: Undertaking on Offline Functionality

Sir,

1. I/We as System Integrator do hereby undertake to design and develop all the offline

functionality required by KCoPS or its constituted committees or representatives for the Police IT

system.

2. We acknowledge that the offline functionality requirement stated in Volume – I of the RFP

is indicative and that the complete range of required offline functionality will be identified and

clarified during the systems study phase of the CCTNS project. We further confirm that we

undertake to design and develop the offline functionality identified during the systems study

phase as required by KCoPS or its constituted committees or representatives to be part of

CCTNS Project.

Yours faithfully,


Designation



Undertaking on Provision for Required Storage Capacity


[Date]

To


Sub: Undertaking on Provision for Required Storage Capacity

Sir,

1. I/We as System Integrator do hereby undertake that the proposed storage at the

Data Center meets the minimum RFP requirements in terms of a minimum usable

capacity on the day of commissioning the infrastructure. The same will be applicable

to the Disaster Recovery Site also.

2. I/We as System Integrator do hereby undertake that the proposed storage at the

Data Center and Disaster Recovery Site as per our sizing will be sufficient to meet

the RFP requirements in terms of storing the case information for all police stations

with the historical data of 10 years and future data of 5 years.

Yours faithfully,


Designation



Undertaking on Compliance and Sizing of Infrastructure


[Date]

To


Sub: Undertaking on Compliance and Sizing of Infrastructure

Sir,

1. I/We as System Integrator do hereby undertake that we have proposed and sized the

hardware and all software (including licenses) based on information provided by

KSP/ KCoPS in it‟s RFP document and in accordance with the Service Level

requirements and minimum specifications provided for Software licenses, Servers,

SAN Storage, SAN Switch, Tape Library, Enterprise Management System, Anti Virus,

Backup Software and assure KSP/ KCoPS that the sizing is for all the functionality

envisaged in the RFP document.

2. Any augmentation of the proposed solution or sizing of any of the proposed solutions

(software, hardware,…) in order to meet the minimum tender requirements and/or the

requisite Service Level requirements given by KSP/ KCoPS will be carried out at no

additional cost to KSP/ KCoPS.

Yours faithfully,


Designation



Undertaking on Provision of Support for Software


[Date]

To


Sub: Undertaking on Provision of Support for Software

Sir,

1. I/We as System Integrator do hereby undertake the provision for ATS/Warranty support

(Services as defined in RFP Volume I (Scope Services) of RFP) by OEM/OSV/IV for all the

primary components (Web Server, Application Server, Database and Operating System) of the

Core Application Software for both State and Centre during the duration of the contract period.

2. We also undertake to provide the support needed for any 3rd

party products proposed as

part of Application Software during the duration of the contract period.

Yours faithfully,


Designation



Undertaking on Service Level Compliance


[Date]

To


Sub: Undertaking on Service Level Compliance

Sir,

1. I/We as System Integrator do hereby undertake that we shall monitor, maintain, and

comply with the service levels stated in the Addendum to the RFP to provide quality

service to KSP/ KCoPS.

2. However, if the proposed number of resources is found to be not sufficient in meeting

the tender and/or the Service Level requirements given by KSP/ KCoPS., then we will

augment the team without any additional cost to KSP/ KCoPS.

Yours faithfully,


Designation



Undertaking on Deliverables


[Date]

To


Sub: Undertaking on Deliverables

Sir,

1. I/We as System Integrator do hereby undertake the adherence of <<>> Certification or

above standards to the processes, deliverables/artefacts to be submitted to KSP/ KCoPS

proposed as part of the CCTNS Software for both State and Centre.

2. We also recognize and undertake that the Deliverables/artefacts shall be presented and

explained to KCoPS or its constituted committees or representatives and other key stakeholders

(identified by KSP/ KCoPS), and also take the responsibility to provided clarifications as

requested by KSP/ KCoPS.

3. We also understand that the acceptance, approval and sign-off of the deliverables by

KCoPS or its constituted committees or representatives will be done on the advice of <<Core

Group and/or the CTT and/or the SPMU>>. We understand that while all efforts shall be made to

accept and convey the acceptance of each deliverable in accordance with the project schedule,

no deliverable will be considered accepted until a specific written communication to that effect is

made by KSP/ KCoPS..

Yours faithfully,


Designation



Undertaking on Training the Users


[Date]

To


Sub: Undertaking on Training the Users

Sir,

1. I/We hereby undertake to train users (to be identified by KSP/ KCoPS) as per KSP/

KCoPS‟s requirements stated in the Request for Proposal (RFP). We further undertake that:

i. We shall carry out a comprehensive training needs analysis and accordingly

design the training program

ii. Our training program would include, at the minimum, classroom training followed

by supervised work sessions

iii. We shall prepare all necessary training materials and deliver the training

Yours faithfully,


Designation



Undertaking on Support to Certification


[Date]

To


Sub: Undertaking on Support to Certification

Sir,

1. I/We understand that application (including the application and the associated IT

systems) have to be certified by a 3rd

party agency (to be identified by KSP/ KCoPS) before the

system is commissioned.

2. I/We understand that while the certification expenses will be borne by KSP/ KCoPS, the

responsibility to ensure successful certification lies with the System Integrator.

3. I/We hereby undertake that we shall do all that is required of the System Integrator to

ensure that system will meet all the conditions required for successful certification.

Yours faithfully,


Designation



Undertaking on Exit Management and Transition


[Date]

To


Sub: Undertaking on Exit Management and Transition

Sir,

1. I/We hereby undertake that at the time of completion of the engagement, we shall

successfully carry out the exit management and transition (to KSP/ KCoPS or to an agency

identified by KSP/ KCoPS) to KSP/ KCoPS‟s satisfaction.

2. I/We further undertake to complete the following as part of the Exit Management and

Transition:

i. Capacity Building at KSP/ KCoPS

a. We undertake to design team/organization structure at KCoPS or its

constituted committees or representatives to manage the system

b. We undertake to carry out an analysis of the skill set requirement at KCoPS

or its constituted committees or representatives to manage system and carry

out the training & knowledge transfer required at KSP/ KCoPS to manage

system

ii. Transition of project artefacts and assets

a. We undertake to complete the updating of all project documents and other

artefacts and handover the same to KSP/ KCoPS before transition

b. We undertake to design Standard Operating Procedures to manage system

(including application and IT systems), document the same and train KCoPS

or its constituted committees or representatives personnel on the same.

3. I/We also understand that the Exit Management and Transition will be considered

complete on the basis of approval from KSP/ KCoPS.

Yours faithfully,


Designation



Undertaking on Continuous Improvement


[Date]

To


Sub: Undertaking on Continuous Improvement

Sir,

1. I/We understand that Continuous improvement of application is highly critical for KCoPS

or its constituted committees or representatives and that the System Integrator is expected to be

the prime driver of continuous improvement during the application management phase.

2. I/We also understand that the improvements proposed as part of this Continuous

Improvement initiative will not be the usual run-of-the-mill enhancements, but will be significant

changes that result in a quantum leap in meeting user needs and improving the outcomes in

policing.

3. I/We further understand that whether a proposed change forms part of Continuous

Improvement or is a minor change that will have to be incorporated into the application as part of

the Application Management Services will be determined by the <<Empowered Committee>>.

Yours faithfully,


Designation



Undertaking on Personnel


[Date]

To


Sub: Undertaking on Personnel

Sir,

1. I/We as System Integrator do hereby undertake that those persons whose profiles were

part of the basis for evaluation of the bids and have been identified as “Key Personnel” of

the proposed teamshall be deployed during the Project as per our bid submitted in

response to the RFP.

2. We undertake that any of the identified “Key Personnel” shall not be removed or replaced

without the prior written consent of KSP/ KCoPS.

3. Under exceptional circumstances, if the Key Personnel are to be replaced or removed,

we shall put forward the profiles of personnel being proposed as replacements, which will

be either equivalent or better than the ones being replaced. However, whether these

profiles are better or equivalent to the ones being replaced will be decided by KSP/

KCoPS. KSP/ KCoPS will have the right to accept or reject these substitute profiles.

4. We also undertake to staff the Project with competent team members in case any of the

proposed team members leave the Project either due to voluntary severance or

disciplinary actions against them.

5. We acknowledge that KSP/ KCoPS has the right to seek the replacement of any member

of the Project team being deployed by us, based on the assessment of KSP/ KCoPS that

the person in question is incompetent to carry out the tasks expected of him/her or found

that person does not really possess the skills /experience/qualifications as projected in

his/her profile or on the ground of security concerns or breach of ethics.

6. In case we assign or reassign any of the team members, we shall be responsible, at our

expense, for transferring all appropriate knowledge from personnel being replaced to

their replacements within a reasonable time.

Yours faithfully,


Designation



Undertaking on Provision of Work Environment at the KSP/ KCoPS


[Date]

To


Sub: Undertaking on Provision of Work Environment at premises of KSP/ KCoPS

Sir,

1. I/We as System Integrator do hereby understand that the onsite team of Software

Development Agency operating out of KCoPS or its constituted committees or

representatives premises will be provided only with seating space. Any other

requirements such as desktops, software will be System Integrator‟s responsibility.

Yours faithfully,


Designation



Undertaking on Changes to the Contract Clauses


[Date]

To


Sub: Undertaking on Changes to Contract Clauses

Sir,

1. I/We as System Integrator do hereby acknowledge that we understand that the

request for changes to contract clauses and any other terms and conditions in the

RFP, submitted in our proposal as per the RFP are just suggestions for change.

2. We understand that it is neither guaranteed that these requests for changes will be

accepted in the final contract nor this process will be construed as any commitment

from KCoPS or its constituted committees or representatives to consider those

suggestions.

Yours faithfully,


Designation

Crime & Criminal Tracking Network and Systems

(CCTNS)

E-Governance Mission Mode Project (MMP)

of MHA, GoI

Request For Proposal

for

State System Integrator

State Crime Record Bureau

Bangalore

Bangalore

Master Service Agreement

Volume-III

Karnataka State Police RFP for Selection of State System Integrator 1


Document History

Version Date of Submission Created by

First Version 05/07/2011 Karnataka State Police



TABLE OF CONTENTS

S.No Description Page. No

1 Request for Proposal Datasheet 9

2 Master Services Agreement 10

2.1 Definitions and Interpretations 11

2.1.1 Interpretations 11

2.2 Measurements and Arithmetic Conventions 11

2.3 Ambiguities within Agreement 11

2.4 Priority of documents 12

2.5 Scope of the Project 12

2.6 Conditions Precedent & Effective Date 14

2.7 Obligations under the SLA 15

2.8 Representations and Warranties 17

2.9 Undertakings of the KCoPS or its Nominated Agencies 20

2.10 Obligations of the System Integrator 21

2.11 Approvals and Required Consents 21

2.12 Use of Assets by the System Integrator 22

2.13 Access to the KCoPS or its Nominated Agencies Locations 23

2.14 Management Phase 23

2.15 Finances 25

2.16 Termination 28

2.17 Indemnification 29

2.18 Force Majeure 31

2.19 Confidentiality 34

2.20 Audit, Access, and Reporting 35

2.21 Intellectual Property Rights 36

2.22 Miscellaneous 37

2.23 Dispute Resolution 43

2.24 Limitation on Liability 43

3 Schedules 44

3.1 Schedule – I (Definition) 44

3.2 Schedule-II: Change Control Schedule 49

3.3 Schedule – III: Exit Management Schedule 51

3.4 Schedule – IV: Audit, Access and Reporting 57

3.5 Schedule – V: Governance Schedule 60

3.6 Schedule-VI: Payment Schedule 62

4 Service level Agreement 65

4.1 Implementation Phase SLAs: 69



4.2 Post Implementation Phase SLAs: 72

5 Annexure 87

5.1 Annexure-A: Format for Change Control Notice 87

5.2 Annexure-B: List of Services to be provided by the SI 89

5.3 Annexure-C: Minimum Required Deliverables and Associated Timelines 90

5.4 Annexure-D: Bill of Material 96

5.5 Annexure-E: Roles & Responsibilities of the Parties 97



i. List of Abbreviations

Sl. No.

Abbreviations Expanded

1 ARF Accident Record Form 2 ASP Active Server Pages

3 ADGP Additional Director General of Police

4 ADSP Additional Superintendent of Police

5 Admin Administrative Module of Police IT Application

6 AR Armed Reserve

7 ASI Assistant Sub-Inspector of Police

8 AVLS Automated Vehicle Logging System

9 AFIS Automatic Fingerprint Identification System

10 Blackberry Blackberry mobile phone based application

11 BB Broadband network with at least 256 kbps connectivity

12 BPR Business Process Re-engineering

13 CB Capacity Building

14 CAS (Center) CAS to run at the Center (NCRB)

15 CAS (State) CAS to run at the State level

16 CAS CCTNS Core Application Software

17 CPU Central Processing Unit of a computer

18 CrPC Code of Criminal Procedure, 1973

19 CIPA Common Integrated Police Application

20 OS Computer Operating System

21 CCIS Crime and Criminal Information System

22 CCTNS Crime and Criminal Tracking and Network Systems

23 CB Crime Branch

24 CID Criminal Investigation Department

25 DMZ Demilitarized Zone

26 DCP Deputy Commissioner of Police

27 DIG Deputy Inspector General of Police

28 DSP Deputy Superintendent of Police

29 DG&IGP Director General and Inspector General of Police

30 DGP Director General of Police

31 DCRB District Crime Record Bureau

32 DIO District Information Officer

33 DMT District Mission Team

34 E-Beat Electronic Beat Management System

35 Police IT End-to-end ERP application being developed and deployed by Karnataka State Police 36 ERP Enterprise Resource Planning

37 FTP File Transfer Protocol

38 FIR First Information Report

39 FRO Foreigner's Registration



40 FSL Forensic Science Laboratory

41 G-CARE GIS based Crime Analysis and Reporting Engine

42 GD General Diary

43 GIS Geographical Information System

44 GB Gigabyte

45 GoI Government of India

46 GoK Government of Karnataka

47 G2B Government to Business

48 G2C Government to Citizen

49 G2G Government to Government

50 HQ Head Quarters

51 HF High Frequency

52 IPC Indian Penal Code, 1860

53 ICT Information and Communication Technology

54 IT Act Information Technology Act, 2000

55 IGP Inspector General of Police

56 IVRS Integrated Voice Response System

57 IIS Internet Information Services, Microsoft

58 ISP Internet Service Provider

59 IO Investigating Officer

60 KSP Karnataka State Police

61 kbps Kilobits per second

62 KBPS Kilo bytes per second

63 KSP DC KSP Data Center

64 KSPWAN KSP Wide Area Network

65 L&O Law and Order Module of Police IT

66 L2 Level Two (usually referring to L2 Switch in networks)

67 LAN Local Area Network

68 MIS Management Information System

69 MB Megabyte

70 MS Microsoft Corporation

71 .NET Microsoft's application development framework

72 MHA Ministry of Home Affairs

73 MMP Mission Mode Project

74 MT Motor Transport

75 MVVC Motor Vehicle Verification Counter

76 MFD Multi-Functional Device

77 MPLS Multi-Protocol Level Switching

78 NCRB National Crime Record Bureau

79 NeGP National e-Governance Plan

80 NHRC National Human Rights Commission

81 NIC National Informatics Centre



82 NOC No Objection Certificate

83 NCR Non Cognizance Report

84 PCW Police Computer Wing, Karnataka

85 PC Police Constable

86 PD Police Department

87 PI Police Inspector

88 PS Police Station

89 PSI Police Sub-Inspector

90 PTC Police Training College

91 PTS Police Training School

92 PIM Project Implementation & Monitoring Report

93 PMU Project Management Unit

94 RAM Random Access Memory

95 RTO Regional Transport Office

96 RTI Right to Information Act

97 SLA Service Level Agreement

98 SDD Software Design Document

99 SB Special Branch

100 SCRB State Crime Record Bureau

101 SDA State Designated Agency

102 SIO State Information Officer

103 SMT State Mission Team

104 SPMC State Programme Management Consultant

105 SPMU State Project Monitoring Unit

106 SWAN State Wide Area Network

107 SHO Station House Officer

108 SQL Structured Query Language

109 SI Sub Inspector

110 SDM Sub-Divisional Magistrate

111 SDPO Sub-Divisional Police Office

112 SP Superintendent of Police

113 SI System Integrator

114 SRS System Requirements Specification

115 TB Tera Byte

116 UI Under Investigation

117 UT Union Territory

118 VHF Very High Frequency

119 VPN Virtual Private Network

120 VPNoBB VPN over Broadband

121 WAN Wide Area Network



ii. Glossary of Terms

The definitions of various terms that have been used in this Agreement are as follows:

“Request for Proposal (RFP)” means all three Volumes and its

annexure and any other documents provided along with this RFP or issued during

the course of the selection of bidder, seeking a set of solution(s), services(s),

materials and/or any combination of them.

“Contract / Agreement / Contract Agreement/ Master Service

Agreement” means the Agreement to be signed between the successful bidder

and KCoPS, including all attachments, appendices, all documents incorporated by

reference thereto together with any subsequent modifications, the RFP, the bid

offer, the acceptance and all related correspondences, clarifications, presentations.

“Bidder” means any firm offering the solution(s), service(s) and /or materials as

required in the RFP. The word Bidder when used in the pre-award period shall be

synonymous with parties bidding against this RFP, and when used after award of the

Contract shall mean the successful party with whom KCoPS signs the agreement for

rendering of services for implementation of this project.

“Proposal/Bid” means the Pre-Qualification, Technical and Commercial bids

submitted for this project against this RFP.

“Requirements” shall mean and include all the reports prepared by KCoPS &

SPMC, schedules, details, description, statements of technical data, performance

characteristics and standards (Indian & International) as applicable and specified in

the RFP.

“Successful Implementation/Go-Live” will mean:

a) Successful deployment, commissioning, and UAT of the POLICE IT ERP and advanced applications mentioned in Volume-I of the RFP implemented during the phase.

b) Site Preparation including furniture, creation of LAN, electrical works, etc. during that phase after verification and approval by KCoPS or its constituted committees or representatives.

c) Successful Data digitization / Data migration after verification and approval by KCoPS or its constituted committees or representatives.

d) Training and Certification of all the trainees trained on the POLICE IT ERP and advanced applications.

e) Procurement, deployment, and commissioning of the hardware at Data Centre,



DR Centre and other locations required to support the functioning of POLICE IT ERP and advanced applications.

f) Procurement, deployment and commissioning of the networking equipments and provisioning of desired connectivity required to support the functioning of POLICE IT ERP and advanced applications.

g) Achievement of the Service Levels as expected during the project. h) Integration/Migration of existing applications/data. i) Integration of applications with external agencies. j) Acceptance / Sign off from KCoPS or its constituted committees or

representatives.



1. Request for Proposal Data sheet

This tender document is being released through the e-procurement Portal of Government of

Karnataka. Interested bidders are requested to register at the portal:-

https://www.eproc.karnataka.gov.in /eprocurement /regn/supplier_registration_terms.seam to

submit their bids.

S. No Information Details

1. RFP reference No and Date No: CCTNS/3/CEO/KCoPS/2011-12

2. Non Refundable Tender Processing Fee As mentioned in e-Procurement portal

3. EMD Rs. 57 Lakhs. (Rupees Sixty Lakhs only)

4. Last date for submission of written queries for

clarifications and date of pre-proposal

conference



5. Release of response to clarifications TBD

6. Last date (deadline) for receipt of proposals in

response to RFP notice



7. Place, Time and Date of opening of Technical




8. Place, Time and Date of opening of Financial


TBD

9. Contact Person for queries IGP, PCW,

Contact no. 080-22353871

10. Addressee and all further communications: Police Computer Wing,

MS Building, Gate 1, 7th Floor,

Bangalore - 01

https://www.eproc.karnataka.gov.in/



2. Master Services Agreement

THIS AGREEMENT is made on this the < > day of < > 2011 at < >, India.

BETWEEN

The Chief Executive Officer, KCoPS, Karnataka State Police O/o The IGP,PCW Police Computer Wing, MS Building, Gate 1, 7th Floor, Bangalore - 01 India (hereinafter referred to as ”KCoPS” which expression shall, unless excluded by or repugnant to the context, include his successor in office and assignees and delegates) on the one part,

AND

< >, a Company registered under the Companies Act, 1956, having its registered office at < _> acting through < >, authorized through Power of Attorney dated < > to sign the document (hereinafter referred to as “System Integrator/ SI” which expression shall, unless excluded by or repugnant to the context, include his successors/ administrators/ assignees) on the second part.

Each of the parties mentioned above are collectively referred to as the “Parties‟ and

individually as a “Party‟.

WHEREAS:

1. KCoPS is desirous to implement the Mission Mode Project Crime & Criminal Tracking

Network and Systems, an initiative of National Crime Record Bureau under Ministry

of Home Affairs in Karnataka Police for creating a comprehensive and integrated

system for enhancing the efficiency and effectiveness of policing at all levels and

especially at the Police Station level through adoption of principles of e-Governance.

2. In furtherance of the same, KCoPS undertook the selection of a suitable System

Integrator through a competitive bidding process for implementing the Project and in

this behalf issued Request for Proposal (RFP) vide reference no. <_________>

dated < >.

3. The successful bidder has been selected as the System Integrator on the basis of Bid

Details set out as Annexure-D of this Agreement, to undertake the Project of the

development and implementation of the solution, its roll out and sustained

operations.

NOW THEREFORE, in consideration of the mutual covenants, promises, assurances,

representations, and provisions set forth herein, the Parties hereto agree as follows:



2.1 Definitions and Interpretations

2.1.1 Interpretation

In this Agreement, unless otherwise specified:

a) References to Clauses, Sub-Clauses, Paragraphs, Schedules and Annexure are to

clauses, sub clauses, paragraphs, schedules and annexure to this Agreement;

b) Use of any gender includes the other genders;

c) References to a „’company’ shall be construed so as to include any company, corporation or other body corporate, wherever and however incorporated or established;

d) References to a “person’ shall be construed so as to include any individual,

firm, company, government, state or agency of a state, local or municipal authority or government body or any joint venture, association or partnership (whether or not having separate legal personality);

e) A reference to any statute or statutory provision shall be construed as a reference to the same as it may have been, or may from time to time be, amended, modified or reenacted;

f) Any reference to a ‘day’ shall mean a period of 24 hours running from midnight to midnight;

g) h) References to times are to Indian Standard Time; i) j) System integrator (SI) has been used for the same entity i.e. bidder selected for the

project.

2.2 Measurements and Arithmetic Conventions

All measurements and calculations shall be in the metric system and calculations done to

2 (two) decimal places, with the third digit of 5 (five) or above being rounded up and

below 5 (five) being rounded down except in money calculations where such amounts

shall be rounded off to the nearest INR.

2.3 Ambiguities within Agreement

In case of ambiguities or discrepancies within this Agreement, the following principles

shall apply:



As between two Clauses of this Agreement, the provisions of a specific Clause relevant to

the issue under consideration shall prevail over those in a general Clause;

As between the provisions of this Agreement and the Schedules, the Agreement shall

prevail, save and except as expressly provided otherwise in the Agreement or the

Schedules; and

As between any value written in numerals and that in words, the value in words shall

prevail.

2.4 Priority of documents

This Agreement, including its Schedules, represents the entire agreement between the

Parties as noted in this Clause. If in the event of a dispute as to the interpretation or

meaning of this Agreement it should be necessary for the Parties to refer to documents

forming part of the bidding process leading to this Agreement, then such documents shall

be relied upon and interpreted in the following descending order of priority:

a) This Agreement along with the SLA agreement, NDA agreement, Schedules and

Annexure;

b) Request for Proposal and Addendum/ Corrigendum to the Request for Proposal (if

any).

For the avoidance of doubt, it is expressly clarified that in the event of a conflict between

this Agreement, Annexure/ Schedules or the contents of the RFP, the terms of this

Agreement shall prevail over the Annexure/ Schedules and Annexure/ Schedules shall

prevail over the contents and specifications of the RFP.

2.5 Scope of the Project

The System Integrator shall be required to follow the scope of work as defined in the

Volume-I of the RFP document. In addition to the scope of work, SI will also be required

to adhere to the project timelines and submit the required deliverables as defined in the

Volume-I of the RFP.

a. Terms & Duration of the Project

The KCoPS intends to grant to the System Integrator the right to undertake and implement the Project on the terms and conditions set forth below:

i. Successful implementation / Go-Live of the project in Phases (as defined in RFP Volume-I) within the defined period from the date of signing of contract. The Successful implementation / Go-Live of a Phase will include:



1. Successful deployment, commissioning, and UAT of the enhanced Police IT application;

2. Site preparation including furniture, creation of LAN, electrical works, etc. during that phase after verification and approval by KCoPS or its constituted committees or representatives;

3. Successful data digitization and data migration after verification and approval by KCoPS or its constituted committees or representatives;

4. Training and certification of all trainees, trained on the Police IT and advanced

applications;

5. Procurement, deployment, and commissioning of the hardware at Data Center, DR Centre and other locations required to support the functioning of Police IT and advanced applications;

6. Procurement, deployment and commissioning of the networking equipment and

provisioning of desired connectivity required to support the functioning of Police IT and advanced applications and/or up gradation of bandwidth requirement at the existing locations;

7. Achievement of the Service Levels as expected during the project;

8. Integration/Migration of existing application/data;

9. Acceptance / Sign off from KCoPS or its constituted committees or

representatives.

ii. Operations and Maintenance of the system for a period of five years from the Successful Implementation / Go-Live of the Complete enterprise e-COPS and other modules as per the requirement.

iii. Hence, the Overall “Term” for the Project will be at least 3 (Three) years from signing of agreement. Although the KCoPS at its own discretion may terminate the contract before the expiry of the 3 year period. In such circumstances the SI’s liabilities to the department will cease to exist. This clause will not hold good if such a termination is executed by KCoPS because of the failure of the SI to deliver services as per this RFP.

iv. The department at its own discretion may extend the contract by 2 more years under the same terms and conditions.



This Agreement shall come into effect on < date > 2011 (hereinafter the

„Effective Date‟ ) and shall continue till operation and maintenance completion date which shall be the date of the completion of the operation and maintenance to the satisfaction of KCoPS or its nominated agencies.

2.6 Conditions Precedent & Effective Date

a. Provisions to take effect upon fulfillment of Conditions Precedent

Subject to express terms to the contrary, the rights and obligations under this Agreement

shall take effect only upon fulfillment of all the Conditions Precedent set out below.

However, KCoPS or its nominated agencies may at any time at its sole discretion waive

fully or partially any of the Conditions Precedent for the System Integrator.

b. Conditions Precedent of the System Integrator

The System Integrator shall be required to fulfill the Conditions Precedent in which is as follows: i. to provide a Performance Security/Guarantee and other guarantees/ payments as

and when required to the KCoPS or its nominated agencies; and

ii. to provide the KCoPS or its nominated agencies certified true copies of its

constitutional documents and board resolutions authorizing the execution, delivery

and performance of this Agreement by the System Integrator

For the avoidance of doubt, it is expressly clarified that the obligations of the Parties

except the financial obligations of KCoPS or its nominated agencies under this

Agreement shall commence from the fulfillment of the Conditions Precedent as set forth

above.

c. Extension of time for fulfillment of Conditions Precedent

i. The Parties may, by mutual agreement extend the time for fulfilling the Conditions

Precedent and the Term of this Agreement;

ii. For the avoidance of doubt, it is expressly clarified that any such extension of time

shall be subject to imposition of penalties on the System Integrator linked to the

delay in fulfilling the Conditions Precedent.

d. Non-fulfillment of the System Integrator’s Conditions Precedent

i. In the event that any of the Conditions Precedent of the System Integrator has not

been fulfilled within 15 days of signing of this Agreement and the same have not



been waived fully or partially by KCoPS or its nominated agencies, this Agreement

shall cease to exist.

ii. In the event that the Agreement fails to come into effect on account of non-

fulfillment of the System Integrator’s Conditions Precedent, the KCoPS or its

nominated agencies shall not be liable in any manner whatsoever to the System

Integrator and the EMD/ Performance Guarantee given by the System Integrator

shall be forfeited.

iii. In the event that possession of any of the KCoPS or its nominated agencies facilities

has been delivered to the System Integrator prior to the fulfillment of the Conditions

Precedent, upon the termination of this Agreement such shall immediately revert to

KCoPS or its nominated agencies, free and clear from any encumbrances or claims.

2.7 Obligations under the SLA

The SLA shall be a separate contract in respect of this Agreement and shall be entered

into concurrently with this Agreement between KCoPS and System Integrator;

In relation to any future SLA entered into between the Parties; each of the Parties shall

observe and perform the obligations set out herein.

a. Change of Control

i. In the event of a change of control of the System Integrator during the

Term, the SI shall promptly notify KCoPS and/or its nominated agencies

of the same in the format set out as Annexure-A of this Agreement.

ii. In the event that the net worth of the surviving entity is less than that of

System Integrator prior to the change of control, the KCoPS or its

nominated agencies may within 30 days of becoming aware of such

change in control, require a replacement of existing Performance

Guarantee furnished by SI from a guarantor acceptable to the KCoPS or

its nominated agencies (which shall not be System Integrator or any of its

associated entities).

iii. If such a guarantee is not furnished within 30 days of the KCoPS or its

nominated agencies requiring the replacement, the KCoPS may exercise

its right to terminate the SLA and/ or this Agreement within a further 30

days by written notice, to become effective as specified in such notice.



iii. Pursuant to termination, the effects of termination as set out in Clause

2.16 of this Agreement shall follow.

iv. For the avoidance of doubt, it is expressly clarified that the internal

reorganization of the System Integrator shall not be deemed an event of

a change of control for purposes of this Clause unless the surviving entity

is of less net worth than the predecessor entity.

b. Final Testing and Certification

The Project shall be governed by the mechanism of final acceptance testing and

certification to be put into place by the KCoPS, guided by the following principles:

i. KCoPS reserves the right to nominate a technically competent agency (“Final Testing and Certification Agency”) for conducting final acceptance testing and certification;

ii. Such Final Testing and Certification Agency will lay down a set of

guidelines following internationally accepted norms and standards for

testing and certification for all aspects of project development and

implementation covering software, hardware and networking including

the processes relating to the design of solution architecture, design of

systems and sub-systems, coding, testing, business process

description, documentation, version control, change management,

security, service oriented architecture, performance in relation to

compliance with SLA metrics, interoperability, scalability, availability and

compliance with all the technical and functional requirements of the RFP

and this Agreement;

iii. The Final Testing and Certification Agency will be involved with Project

from the development stage to ensure that the guidelines are being

followed and to avoid large scale modifications pursuant to testing done

after the application is fully developed;

iv. The Final Testing and Certification Agency may engage professional

organizations for conducting specific tests on the software, hardware,

networking, security and all other aspects;

v. The Final Testing and Certification Agency will establish appropriate

processes for notifying the System Integrator of any deviations from the



norms, standards or guidelines at the earliest instance after taking

cognizance of the same to enable the System Integrator to take

corrective action;

vi. Such an involvement of and guidance by the Final Testing and

Certification Agency shall not, however, absolve the System Integrator of

the fundamental responsibility of designing, customizing/ developing,

installing, testing and commissioning the various components of the

Project to deliver the services in perfect conformity with this Agreement.

vii. The Parties shall ensure that the range of the Services under the SLA shall

not be varied, reduced, or increased except with the prior written

agreement between the KCoPS and System Integrator in accordance

with the Change Control Schedule set out in Schedule-II of this

Agreement. Save for the express terms of the Terms of Payment

Schedule set out as Schedule-VI of this Agreement, KCoPS or its

nominated agencies and its users may purchase any particular category

of Services that may become necessary as per the Change Control

Schedule set out in Schedule-II of this Agreement, without the need to go

for a separate procurement process.

2.8 Representations and Warranties

a. Representations and warranties of the System Integrator

The System Integrator represents and warrants to the KCoPS or its nominated agencies that:

i. it is duly organized and validly existing under the laws of India, and has full power and authority to execute and perform its obligations under this Agreement and other agreements and to carry out the transactions contemplated hereby;

ii. it is a competent provider of a variety of information technology and business process management services;

iii. it has taken all necessary corporate and other actions under Applicable Laws to authorize the execution and delivery of this Agreement and to validly exercise its rights and perform its obligations under this Agreement;

iv. from the Effective Date, it will have the financial standing and capacity to undertake the Project in accordance with the terms of this Agreement;



v. in providing the Services, it shall use reasonable endeavors not to cause any unnecessary disruption to KCoPS s normal business operations

vi. this Agreement has been duly executed by it and constitutes a legal, valid and binding obligation, enforceable against it in accordance with the terms hereof, and its obligations under this Agreement shall be legally valid, binding and enforceable against it in accordance with the terms hereof;

vii. the information furnished in the tender documents and as updated on or before the date of this Agreement is to the best of its knowledge and belief true and accurate in all material respects as at the date of this Agreement;

viii. the execution, delivery and performance of this Agreement shall not conflict with, result in the breach of, constitute a default by any of the terms of its Memorandum and Articles of Association or any Applicable Laws or any covenant, contract, agreement, arrangement, understanding, decree or order to which it is a party or by which it or any of its properties or assets is bound or affected;

ix. there are no actions, suits, proceedings, or investigations pending or, to its knowledge, threatened against it at law or in equity before any court or before any other judicial, quasi-judicial or other authority, the outcome of which may result in the breach of this Agreement or which individually or in the aggregate may result in any material impairment of its ability to perform any of its material obligations under this Agreement;

x. it has no knowledge of any violation or default with respect to any order, writ, injunction or decree of any court or any legally binding order of any Government Instrumentality which may result in any Adverse Effect on its ability to perform its obligations under this Agreement and no fact or circumstance exists which may give rise to such proceedings that would adversely affect the performance of its obligations under this Agreement;

RIME & CRIMINAL TRACKING NETWORK APROJEC

xi. it has complied with Applicable Laws in all material respects and has not been subject to any fines, penalties, injunctive relief or any other civil or criminal liabilities which in the aggregate have or may have an Adverse Effect on its ability to perform its obligations under this Agreement;

xii. no representation or warranty by it contained herein or in any other document furnished by it to KCoPS or its nominated agencies in relation to the Required Consents contains or shall contain any untrue or



misleading statement of material fact or omits or shall omit to state a material fact necessary to make such representation or warranty not misleading; and

xiii. no sums, in cash or kind, have been paid or shall be paid, by it or on its behalf, to any person by way of fees, commission or otherwise for entering into this Agreement or for influencing or attempting to influence any officer or employee of KCoPS or its nominated agencies in connection therewith.

b. Representations and warranties of the KCoPS or its nominated Agencies

KCoPS or its nominated agencies represent and warrant to the System Integrator that:

i. it has full power and authority to execute, deliver and perform its obligations under this Agreement and to carry out the transactions contemplated herein and that it has taken all actions necessary to execute this Agreement, exercise its rights and perform its obligations, under this Agreement and carry out the transactions contemplated hereby;

ii. it has taken all necessary actions under Applicable Laws to authorize the execution, delivery and performance of this Agreement and to validly exercise its rights and perform its obligations under this Agreement;

iii. it has the financial standing and capacity to perform its obligations under the Agreement;

iv. it is subject to the laws of India, and hereby expressly and irrevocably waives any immunity in any jurisdiction in respect of this Agreement or matters arising there under including any obligation, liability or responsibility hereunder;

v. this Agreement has been duly executed by it and constitutes a legal, valid and binding obligation enforceable against it in accordance with the terms hereof and its obligations under this Agreement shall be legally valid, binding and enforceable against it in accordance with the terms thereof;

vi. the execution, delivery and performance of this Agreement shall not conflict with, result in the breach of, constitute a default under, or accelerate performance required by any of the Applicable Laws or any covenant, contract, agreement, arrangement, understanding, decree or order to which it is a party or by which it or any of its properties or assets is bound or affected;



vii. there are no actions, suits or proceedings pending or, to its knowledge, threatened against it at law or in equity before any court or before any other judicial, quasi-judicial or other authority, the outcome of which may result in the default or breach of this Agreement or which individually or in the aggregate may result in any material impairment of its ability to perform its material (including any payment) obligations under this Agreement;

viii. it has no knowledge of any violation or default with respect to any order, writ, injunction or any decree of any court or any legally binding order of any Government Instrumentality which may result in any Adverse Effect on the KCoPS or its nominated agencies ability to perform its obligations under this Agreement and no fact or circumstance exists which may give rise to such proceedings that would adversely affect the performance of its obligations under this Agreement;

ix. it has complied with Applicable Laws in all material respects;

x. all information provided by it in the RFP in connection with the Project is, to the best of its knowledge and belief, true and accurate in all material respects; and

xi. Upon the System Integrator performing the covenants herein, it shall not at any time during the term hereof, interfere with peaceful exercise of the rights and discharge of the obligations by the System Integrator, in accordance with this Agreement.

2.9 Undertakings of the KCoPS or its Nominated Agencies

Without prejudice to any other undertakings or obligations of the KCoPS or its nominated agencies under this Agreement the KCoPS or its nominated agencies shall undertake the following:

a) To provide any support through personnel to test the system during the Term;

b) To provide any support through personnel and/or test data during development, rollout, steady state operation, as well as, for any changes/enhancements in the system whenever required due to scope change that may arise due to business, delivery or statutory/regulatory reasons;

c) KCoPS shall provide the data (including in electronic form wherever available) to be digitized or migrated.

d) To authorize the System Integrator to interact for implementation of the Project with external entities such as the Transport Department, Government Hospitals, Courts,



Jails, etc. other entities mentioned for integration requirements in Volume-I of the RFP.

2.10 Obligations of the System Integrator

a) It shall provide to the KCoPS or its nominated agencies, the Minimum Required

Deliverables as set out in Annexure-C of this Agreement.

b) It shall keep abreast of the relevant technical, managerial and operational

requirements applicable to the provision of the services and best practices in this area

and shall share their knowledge with KCoPS or its nominated agencies regarding

matters which would assist KCoPS or its nominated agencies in its use of the Services,

provided that System Integrator shall not be obligated to share other KCoPS

information or Confidential Information of System Integrator not relevant to this

Agreement;

c) It shall perform the Services as set out in this Agreement and in a professional manner

commensurate with industry and technical standards which are generally in effect for

international projects and innovations pursuant thereon similar to those

contemplated by this Agreement, and so as to comply with the applicable Service

Levels set out with this Agreement.

d) It shall ensure that the Services are being provided as per the Project Timelines set out as Annexure-C to this Agreement.

2.11 Approvals and Required Consents

a) The Parties shall cooperate to procure, maintain and observe all relevant and regulatory and governmental licenses, clearances and applicable approvals (hereinafter the “Required Consents”) necessary for the System Integrator to provide the Services. The costs of such Approvals shall be borne by the Party normally responsible for such costs according to local custom and practice in the locations where the Services are to be provided.

b) The KCoPS or its nominated agencies shall use reasonable endeavors to assist System Integrator to obtain the Required Consents. In the event that any Required Consent is not obtained, the System Integrator and the KCoPS or its nominated agencies will co-operate with each other in achieving a reasonable alternative arrangement as soon as reasonably practicable for the KCoPS or its nominated agencies to continue to process its work with as minimal interruption to its business operations as is commercially reasonable until such Required Consent is obtained, provided that the System Integrator shall not be relieved of its obligations to provide the Services and



to achieve the Service Levels until the Required Consents are obtained if and to the extent that the System Integrator’s obligations are not dependent upon such Required Consents.

2.12 Use of Assets by the System Integrator

During the Term the System Integrator shall:

a) take all reasonable and proper care of the entire hardware and software, network or any other information technology infrastructure components used for the Project and other facilities leased / owned / operated by the System Integrator exclusively in terms of ensuring their usability for the delivery of the Services as per this Agreement (hereinafter the “Assets”) in proportion to their use and control of such Assets which will include all up-gradation/enhancements and improvements to meet the current needs of the Project; and

b) keep all the tangible Assets in as good and serviceable condition (reasonable wear and tear excepted) and/or the intangible Assets suitably upgraded subject to the relevant industry standards (including those stated in Volume-I of the RFP) as at the date the System Integrator takes control of and/or first uses the Assets and during the entire Term of the Agreement. Pursuant to technological obsolescence, up-gradation will be carried out by the System Integrator;

c) ensure that any instructions or manuals supplied by the manufacturer of the Assets for use of the Assets and which are provided to the System Integrator will be followed by the System Integrator and any person who will be responsible for the use of the Assets;

2

d) take such steps as may be properly recommended by the manufacturer of the Assets and notified to the System Integrator or as may, in the reasonable opinion of the System Integrator, be necessary to use the Assets in a safe manner;

e) ensure that the Assets that are under the control of the System Integrator, are kept suitably housed and in conformity with Applicable Law;

f) procure permission from the KCoPS or its nominated agencies and any persons duly authorized by them to enter any land or premises on which the Assets are for the time being sited so as to inspect the same, subject to any reasonable third party requirements;

g) not, knowingly or negligently use or permit any of the Assets to be used in contravention of any statutory provisions or regulation or in any way contrary to Applicable Law; and

h) Si Will be responsible for undertaking comprehensive insurance including liability



insurance, system and facility insurance and any other insurance for the personnel, assets, data, software, etc.

2.13 Access to the KCoPS or its Nominated Agencies Locations

For so long as the System Integrator provides services to the KCoPS or its nominated agencies location, as the case may be, on a non-permanent basis and to the extent necessary, the KCoPS as the case may be or its nominated agencies shall, subject to compliance by the System Integrator with any safety and security guidelines which may be provided by the KCoPS as the case may be or its nominated agencies and notified to the System Integrator in writing, provide the System Integrator with:

a) reasonable access, in the same manner granted to the KCoPS or its nominated agencies employees, to the KCoPS as the case may be location twenty-four hours day, seven days a week;

b) Reasonable work space, access to office equipment as mutually agreed and other related support services in such location and at such other the KCoPS as the case may be location, if any, as may be reasonably necessary for the System Integrator to perform its obligations hereunder and under the SLA.

Access to locations, office equipments and services shall be made available to the

System Integrator on an “as is, where is” basis by the KCoPS as the case may be or its

nominated agencies. The System Integrator agrees to ensure that its employees, agents,

and contractors shall not use the location, services, and equipment referred to in RFP

Volume-I for the following purposes:

a) for the transmission of any material which is defamatory, offensive or abusive or of an obscene or menacing character; or

b) In a manner which constitutes a violation or infringement of the rights of any person, firm or company (including but not limited to rights of copyright or confidentiality).

2.14 Management Phase

a. Governance

The review and management process of this Agreement shall be carried out in

accordance with the Governance Schedule set out in Schedule-V of this Agreement and

shall cover all the management aspects of the Project.

b. Use of Services



i. The KCoPS as the case may be or its nominated agencies, will undertake

and use the Services in accordance with any instructions or procedures as

per the acceptance criteria as set out in the SLA or this Agreement or any

agreement that may be entered into between the Parties from time to

time;

ii. The KCoPS as the case may be or its nominated agencies shall be

responsible for the operation and use of the Deliverables resulting from

the Services.

c. Changes

Unless expressly dealt with elsewhere in this Agreement, any changes under or to this

Agreement or under or to the SLA shall be dealt with in accordance with the Change

Control Schedule set out in Schedule-II of this Agreement.

d. Security and Safety

I. The System Integrator shall comply with the directions issued from time to

time by the KCoPS or its nominated agencies and follow the industry

standards related to safety and security (including those as stated in the RFP

Volume-I), insofar as it applies to the provision of the Services.

II. Each Party to the SLA/Agreement shall also comply with KCoPS or the

Government of India, and the respective State’s security standards and

policies in force from time to time at each location of which KCoPS or its

nominated agencies make the System Integrator aware in writing insofar as

the same apply to the provision of the Services.

III. The Parties to the SLA/Agreement shall use reasonable endeavors to report

forthwith in writing to each other all identified attempts (whether successful

or not) by unauthorized persons (including unauthorized persons who are

employees of any Party) either to gain access to or interfere with the KCoPS

as the case may be or any of their nominees data, facilities or Confidential

Information.

IV. The System Integrator shall upon reasonable request by the KCoPS as the

case may be or their nominee(s) participate in regular meetings when safety

and information technology security matters are reviewed.



V. As per the provisions of the SLA or this Agreement, the System Integrator

shall promptly report in writing to the KCoPS or its nominated agencies, any

act or omission which they are aware that could have an adverse effect on

the proper conduct of safety and information technology security at the

facilities of KCoPS as the case may be.

e. Co-operation

Except as otherwise provided elsewhere in this Agreement or the SLA, the Providing Party (“System Integrator”) to this Agreement or to the SLA undertakes promptly to provide the Receiving Party (“KCoPS”) with all such information and co-operation which the KCoPS reasonably requests, provided that such information and co-operation:

I. does not require material expenditure by the Providing Party to provide the

same;

II. is reasonably required by the Receiving Party in order for it to comply with its

obligations under this Agreement or the SLA;

III. cannot be construed to be Confidential Information; and

IV. Is capable of being provided by the Providing Party.

Further, each Party agrees to co-operate with the contractors and subcontractors of the other

Party as reasonably requested in order to accomplish the purposes of this Agreement.

2.15 Finances

a. Terms of Payment and Service Credits and Debits

I. In consideration of the Services and subject to the provisions of this Agreement and of the SLA, the KCoPS shall pay the System Integrator for the Services rendered in pursuance of this agreement, in accordance with the Terms of Payment Schedule set out as Schedule-VI of this Agreement.

II. All payments are subject to the application of service credits and debits as may be provided for in the SLA. For the avoidance of doubt, it is expressly clarified that the KCoPS will pay the service credits as stated in accordance with the Schedule-VI of this Agreement and the KCoPS may also calculate a financial sum and debit the same against the terms of payment as set out in Schedule-VI of this Agreement as a result of the failure of the System Integrator to meet the Service Level as defined in SLA.

III. Save and except as otherwise provided for herein or as agreed between the



Parties in writing, the KCoPS shall not be required to make any payments in respect of the Services (or, without limitation to the foregoing, in respect of the System Integrator performance of any obligations under this Agreement or the SLA) other than those covered in the Schedule-VI of this Agreement. For the avoidance of doubt, it is expressly clarified that the payments shall be deemed to include all ancillary and incidental costs and charges arising in the course of delivery of the Services including consultancy charges, infrastructure costs, project costs, implementation and management charges and all other related costs including taxes which are addressed in this Clause.

b. Invoicing and Settlement

i. Subject to the specific terms of the SLA, the System Integrator shall submit

its invoices in accordance with the following principles:

1. The KCoPS shall be invoiced by the System Integrator for the

Services. Generally and unless otherwise agreed in writing between the Parties or expressly set out in the SLA, the System Integrator shall raise an invoice along with necessary approvals as per Schedule-VI of this Agreement, and

2. Any invoice presented in accordance with this Article shall be in a form agreed with the KCoPS.

ii. The System Integrator alone shall invoice all payments after receiving due

approval from the competent authority. Such invoices shall be accurate and all

adjustments to or changes in the terms of payment as stated in Schedule-VI of

this Agreement. The System Integrator shall waive any charge for a Service that is

not invoiced within six months after the end of the month in which the charge

relating to such Service is authorized or incurred.

iii. Payment shall be made within 30 working days of the receipt of invoice along

with supporting documents by the KCoPS subject to penalties. The penalties are

imposed on the System Integrator as per the SLA criteria specified in the SLA.

iv. The KCoPS shall be entitled to delay or withhold payment of any invoice or part of

it delivered by the System Integrator under Schedule-VI of this Agreement

where the KCoPS disputes / withholds such invoice or part of it provided that

such dispute is bona fide. The withheld amount shall be limited to that which is in

dispute. The disputed / withheld amount shall be settled in accordance with the

escalation procedure as set out in Schedule-V of this Agreement. Any exercise by

the KCoPS under this Clause shall not entitle the System Integrator to delay or



withhold provision of the Services.

v. The KCoPS shall be entitled to delay or withhold payment of any invoice or part of

it delivered by the System Integrator under Schedule-VI of this Agreement where

the KCoPS disputes any previous invoice or part of it that it had not previously

disputed provided that such dispute is bona fide. The withheld amount shall be

limited to that which is the disputed amount. The disputed amount shall be

referred to the escalation procedure as set out in Schedule-V of this Agreement.

Any exercise by the KCoPS under this Clause shall not entitle the System

Integrator to delay or withhold provision of the Services.

vi. The System Integrator shall pay all its sub-contractors in a timely fashion in

accordance with a mechanism, which will not prejudice the Project.

c. Tax

i. The KCoPS or its nominated agencies shall be responsible for withholding taxes from the amounts due and payable to the System Integrator wherever applicable. The System Integrator shall pay for all other taxes in connection with this Agreement, SLA, scope of work and any other engagement required to be undertaken as a part of this Agreement, including, but not limited to property, sales, use, excise, value-added, goods and services, consumption and other similar taxes or duties.

ii. The KCoPS or its nominated agencies shall provide System Integrator with the

original tax receipt of any withholding taxes paid by KCoPS or its nominated agencies on payments under this Agreement. The System Integrator agrees to reimburse and hold the KCoPS or its nominated agencies harmless from any deficiency including penalties and interest relating to taxes that are its responsibility under this paragraph. For purposes of this Agreement, taxes shall include taxes incurred on transactions between and among the KCoPS or its nominated agencies, the System Integrator and third party subcontractors.

iii. In the event of any increase or decrease of the rate of taxes due to any statutory notification/s during the Term of the Agreement the consequential effect shall be to the account of the System Integrator.

iv. The Parties shall co-operate to enable each Party to accurately determine its own tax liability and to minimize such liability to the extent legally permissible. In connection therewith, the Parties shall provide each other with the following:

1. any resale certificates;



2. any relevant information regarding out-of-state or use of materials, equipment or services; and

3. Any direct pay permits, exemption certificates or information reasonably requested by the other Party.

2.16 Termination

a. Material Breach

i. In the event that either Party believes that the other Party is in Material Breach of

its obligations under this Agreement, such aggrieved Party may terminate this

Agreement upon giving a one month’s notice for curing the Material Breach to the

other Party. In case the Material Breach continues, after the notice period, the

KCoPS or the System Integrator as the case may be will have the option to

terminate the Agreement. Any notice served pursuant to this Clause shall give

reasonable details of the Material Breach, which could include the following events

and the termination will become effective:

ii. If the System Integrator is not able to deliver the services as per the SLAs defined in

Volume-I of RFP which translates into Material Breach, then the KCoPS may serve a

7 days written notice for curing this Material Breach. In case the Material Breach

continues, after the expiry of such notice period, the KCoPS will have the option to

terminate this Agreement.

1. If there is a Material Breach by the KCoPS or its nominated

agencies which results in not providing support for effecting data

migration and / or not providing the certification of User

Acceptance provided SI has completed all its obligations as

specified in this agreement, then the System Integrator will give

a one month’s notice for curing the Material Breach to the

KCoPS. After the expiry of such notice period, the System

Integrator will have the option to terminate the Agreement

iii. The KCoPS may by giving a one month’s written notice, terminate this Agreement if

a change of control of the System Integrator has taken place and such notice shall

become effective at the end of the notice period.

iv. In the event that System Integrator undergoes such a change of control, KCoPS

may, as an alternative to termination, require full Performance Guarantee for

the obligations of System Integrator by a guarantor acceptable to KCoPS or its

nominated agencies. If such a guarantee is not furnished within 30 days of KCoPS”s



demand, the KCoPS may exercise its right to terminate this Agreement in

accordance with this Clause by giving 15 days further written notice to the System

Integrator.

v. The termination provisions set out in this Clause shall apply mutatis mutandis to the SLA.

b. Effects of Termination

i. In the event that KCoPS terminates this Agreement pursuant to failure on the part

of the System Integrator to comply with the conditions as contained in this Clause

and depending on the event of default, Performance Guarantee furnished by

System Integrator may be forfeited.

ii. Upon termination of this Agreement, the Parties will comply with the Exit

Management Schedule set out as Schedule-III of this Agreement.

iii. In the event that KCoPS or the System Integrator terminates this Agreement, the

compensation will be decided in accordance with the Terms of Payment Schedule

set out as Schedule-VI of this Agreement.

iv. On termination of this Agreement for any reason, the KCoPS will decide the

appropriate course of action.

c. Termination of this Agreement due to bankruptcy of System Integrator

The KCoPS may serve written notice on System Integrator at any time to terminate this Agreement with immediate effect in the event that:

a) The System Integrator reporting an apprehension of bankruptcy to the KCoPS

or its nominated agencies;

b) KCoPS or its nominated agencies apprehending a similar event

KCOPS CRIME & CRIMINAL TRACKING NETWORK ANRJT

2.17 Indemnification

a. Subject to Clause 2.17.(b) below, System Integrator (the "Indemnifying Party") undertakes to indemnify KCoPS (the "Indemnified Party") from and against all Losses on account of bodily injury, death or damage to tangible personal property arising in favor of any person, corporation or other entity (including the Indemnified Party) attributable to



the Indemnifying Party's performance or non-performance under this Agreement or the SLA to the extent of the Indemnifying Party's comparative fault in causing such Losses.

b. The indemnities shall be subject to the following conditions:

a) the Indemnified Party as promptly as practicable informs the Indemnifying Party in writing of the claim or proceedings and provides all relevant evidence, documentary or otherwise;

b) the Indemnified Party shall, at the cost of the Indemnifying Party, give the Indemnifying Party all reasonable assistance in the Defense of such claim including reasonable access to all relevant information, documentation and personnel provided that the Indemnified Party may, at its sole cost and expense, reasonably participate, through its attorneys or otherwise, in such Defense;

c) if the Indemnifying Party does not assume full control over the Defense of a claim as provided in this Article, the Indemnifying Party may participate in such Defense at its sole cost and expense, and the Indemnified Party will have the right to defend the claim in such manner as it may deem appropriate, and the cost and expense of the Indemnified Party will be included in Losses;

d) the Indemnified Party shall not prejudice, pay or accept any proceedings or claim, or compromise any proceedings or claim, without the written consent of the Indemnifying Party;

e) all settlements of claims subject to indemnification under this Article will:

i. be entered into only with the consent of the Indemnified Party, which

consent will not be unreasonably withheld and include an unconditional release to the Indemnified Party from the claimant or plaintiff for all liability in respect of such claim; and

ii. include any appropriate confidentiality agreement prohibiting disclosure of the terms of such settlement;

f) the Indemnified Party shall account to the Indemnifying Party for all awards, settlements, damages and costs (if any) finally awarded in favor of the Indemnified Party which are to be paid to it in connection with any such claim or proceedings;

g) the Indemnified Party shall take steps that the Indemnifying Party may reasonably require to mitigate or reduce its loss as a result of such a claim or proceedings;

h) in the event that the Indemnifying Party is obligated to indemnify an Indemnified Party pursuant to this Article, the Indemnifying Party will, upon payment of such indemnity in full, be subrogated to all rights and defenses of the Indemnified Party



with respect to the claims to which such indemnification relates; and

i) if a Party makes a claim under the indemnity set out under Clause 2.17.1 above in respect of any particular Loss or Losses, then that Party shall not be entitled to make any further claim in respect of that Loss or Losses (including any claim for damages).

2.18 Force Majeure

The System Integrator or the KCoPS as the case may be, shall be entitled to suspend or excuse

performance of its respective obligations under this Agreement to the extent that such

performance is impeded by an event of force majeure (“Force Majeure‟”).

a. Force Majeure Events

A Force Majeure event means any event or circumstance or a combination of events and circumstances referred to in this Clause, which:

I. is beyond the reasonable control of the affected Party;

II. such Party could not have prevented or reasonably overcome with the exercise of

reasonable skill and care;

III. does not result from the negligence of such Party or the failure of such Party to perform its obligations under this Agreement;

IV. is of an incapacitating nature and prevents or causes a delay or impediment in

performance; and

V. may be classified as all or any of the following events:

b. Such events include:

Non-Political Events:

I. act of God, including earthquake, flood, inundation, landslide, exceptionally adverse weather conditions, storm, tempest, hurricane, cyclone, lightning, thunder, volcanic eruption, fire or other extreme atmospheric conditions;

II. radioactive contamination or ionizing radiation or biological contamination except as may be attributable to the System Integrator’s use of radiation or radio-activity or biologically contaminating material;



III. strikes, lockouts, boycotts, labor disruptions or any other industrial disturbances as the case may be not arising on account of the acts or omissions of the System Integrator and which affect the timely implementation and continued operation of the Project; or

IV. any event or circumstances of a nature analogous to any of the foregoing.

c. Political Events:

I. Change in Law, other than any Change in Law for which relief is provided under this Agreement;

II. expropriation or compulsory acquisition by the KCoPS or any of their nominated agencies of any material assets or rights of the System Integrator;

III. unlawful or unauthorized revocation of, or refusal by KCoPS or any of their nominated agencies, GoI or any of its agencies to renew or grant any clearance or Required Consents required by the System Integrator to perform its obligations without valid cause, provided that such delay, modification, denial, refusal or revocation did not result from the System Integrator’s inability or failure to comply with any condition relating to grant, maintenance or renewal of such Required Consents applied on a non-discriminatory basis;

IV. any judgment or order of any court of competent jurisdiction or statutory authority in India made against the System Integrator in any proceedings for reasons other than failure of the System Integrator to comply with Applicable Laws or Required Consents or on account of breach thereof, or of any contract, or enforcement of this Agreement or exercise of any of its rights under this Agreement;

V. unlawful or unauthorized revocation of, or refusal by any authority other than the KCoPS or any of their nominated agencies to renew or grant any Required Consents required by the System Integrator to perform its obligations without valid cause, provided that such delay, modification, denial, refusal or revocation did not result from the System Integrator’s inability or failure to comply with any condition relating to grant, maintenance or renewal of such Required Consents applied on a non-discriminatory basis;

VI. any requisition of the Project by any other authority; or

VII. any requisition of the Project by the KCoPS or any of their nominated agencies.

VIII. For the avoidance of doubt, suspension of the Project in accordance with the provisions of this Agreement shall not be considered a requisition for the purposes of Force Majeure event.



d. Other Events:

i. an act of war (whether declared or undeclared), hostilities, invasion, armed

conflict or act of foreign enemy, blockade, embargo, prolonged riot,

insurrection, terrorist or military action, civil commotion or politically

motivated sabotage, for a continuous period exceeding seven (7) days.

For the avoidance of doubt, it is expressly clarified that the failure on the part of the

System Integrator under this Agreement or the SLA to implement any disaster

contingency planning and back-up and other data safeguards in accordance with the

terms of this Agreement or the SLA against natural disaster, fire, sabotage or other

similar occurrence shall not be deemed to be a Force Majeure event.

e. Notification procedure for Force Majeure

I. The affected Party shall notify the other Party of a Force Majeure event within

seven (7) days of occurrence of such event. If the other Party disputes the claim

for relief under Force Majeure it shall give the claiming Party written notice of

such dispute within thirty (30) days of such notice. Such dispute shall be dealt

with in accordance with the dispute resolution mechanism in accordance with

Clause 2.23 of this agreement.

II. Upon cessation of the situation which led the Party claiming Force Majeure, the

claiming Party shall within seven (7) days hereof notify the other Party in writing

of the cessation and the Parties shall as soon as practicable thereafter continue

performance of all obligations under this Agreement.

f. Allocation of costs arising out of Force Majeure

I. Upon the occurrence of any Force Majeure Event prior to the Effective Date, the

Parties shall bear their respective costs and no Party shall be required to pay to the

other Party any costs thereof.

II. Upon occurrence of a Force Majeure Event after the Effective Date, the costs

incurred and attributable to such event and directly relating to the Project (‘Force Majeure Costs) shall be allocated and paid as follows:

III. upon occurrence of a Non-Political Event, the Parties shall bear their respective

Force Majeure Costs and neither Party shall be required to pay to the other Party any costs thereof.



IV. upon occurrence of a political event and any Other Event of Force Majeure, all

Force Majeure Costs attributable to such Events, and not exceeding the Insurance Cover for such Events, and to the extent Force Majeure costs exceed such Insurance Cover shall be borne by the System Integrator

V. For the avoidance of doubt, Force Majeure Costs may include interest payments on

debt, operation, and maintenance expenses, any increase in the cost of the Services on account of inflation and all other costs directly attributable to the Force Majeure Event.

VI. Save and except as expressly provided in this Clause, neither Party shall be liable in any manner whatsoever to the other Party in respect of any loss, damage, costs, expense, claims, demands and proceedings relating to or arising out of occurrence or existence of any Force Majeure Event or exercise of any right pursuant hereof.

g. Consultation and duty to mitigate

Except as otherwise provided in this Clause, the affected Party shall, at its own cost,

take all steps reasonably required to remedy and mitigate the effects of the Force

Majeure event and restore its ability to perform its obligations under this Agreement

as soon as reasonably practicable. The Parties shall consult with each other to

determine the reasonable measures to be implemented to minimize the losses of

each Party resulting from the Force Majeure event. The affected Party shall keep the

other Parties informed of its efforts to remedy the effect of the Force Majeure event

and shall make reasonable efforts to mitigate such event on a continuous basis and

shall provide written notice of the resumption of performance hereunder.

2.19 Confidentiality

a) The KCoPS or its nominated agencies shall allow the System Integrator to review

and utilize highly confidential public records and the System Integrator shall

maintain the highest level of secrecy, confidentiality and privacy with regard

thereto.

b) Additionally, the System Integrator shall keep confidential all the details and

information with regard to the Project, including systems, facilities, operations,

management and maintenance of the systems/facilities.

c) The KCoPS or its nominated agencies shall retain all rights to prevent, stop and if

required take the necessary punitive action against the System Integrator

regarding any forbidden disclosure.



d) The System Integrator shall ensure that all its employees, agents and

subcontractors execute individual non-disclosure agreements, which have been

duly approved by the KCoPS with respect to this Project.

e) The System Integrator shall not reverse engineer, disassemble or decompile any

prototypes or software or other tangible objects which embody the confidential

information and which are provided to the KCoPS hereunder.

f) The System Integrator undertakes to protect the confidential information with the

same degree of care as it uses to protect its own confidential information, but in

all events will use at least a reasonable degree of care to protect the confidential

information received by it under this Agreement. In addition to such degree of

care, the System Integrator agrees not to anyway disclose, copy, reproduce,

modify, use (except as permitted under this Agreement or otherwise transfer the

confidential information to any other person or entity without prior written

consent from the KCoPS.

g) For the avoidance of doubt, it is expressly clarified that the aforesaid provisions

shall not apply to the following information:

i. information already available in the public domain;

ii. information which has been developed independently by the System Integrator;

iii. information which has been received from a third party who had the right to disclose the aforesaid information;

iv. Information which has been disclosed to the public pursuant to a court order.

2.20 Audit, Access, and Reporting

The System Integrator shall allow access to the KCoPS or its nominated agencies to all

information which is in the possession or control of the System Integrator and which

relates to the provision of the Services as set out in the Audit, Access and Reporting

Schedule and which is reasonably required by the KCoPS to comply with the terms of the

Audit, Access and Reporting Schedule set out as Schedule IV of this Agreement.

RIME & CRIMINAL TRACKING NETWORK AND SYSTE



2.21 Intellectual Property Rights

a. Products and Fixes

All products and related solutions and fixes provided pursuant to this work order shall be

licensed, according to the terms of the license agreement packaged with or otherwise

applicable to such product in the name of KCoPS. The System Integrator would be

responsible for arranging any licenses associated with products. “Product” means any

computer code, web-based services, or materials comprising commercially released, pre-

release or beta products (whether licensed for a fee or no charge) and any derivatives of

the foregoing which are made available to KCoPS for license which is published by

product owner or its affiliates, or a third party. “Fixes” means product fixes that are

either released generally (such as commercial product service packs) or that are provided

to you when performing services (such as workarounds, patches, bug fixes, beta fixes and

beta builds) and any derivatives of the foregoing.

b. POLICE IT

SI shall neither hold nor shall claim to have any type of right(s) for the development and

customization made in the existing applications modules of Police IT and other

applications or on the additionally developed modules/ applications/ utilities/ APIs

including source code and material (including upgrade/ updates/ fixes/ patches/etc.), as

done during the implementation of the project and shall always lie with the Police IT.

c. Bespoke development:

The IPR rights for any bespoke development done during the implementation of the

project will lie with KCoPS.

d. Pre-existing work:

All IPR including the source code and materials (other than products or fixes) developed

or otherwise obtained independently of the efforts of a party under this agreement

(“pre-existing work”) shall remain the sole property of that party. During the

performance of the services for this agreement, each party grants to the other party (and

their sub-contractors as necessary) a non- exclusive license to use, reproduce and modify

any of its pre-existing work provided to the other party solely for the performance of

such services. Except as may be otherwise explicitly agreed to in a statement of services,

upon payment in full, the SI should grant KCoPS a non-exclusive, perpetual, full use, fully

paid-up enterprise edition license(s) to use, reproduce and modify (if applicable) the pre-



existing work in the form delivered to KCoPS as part of the service deliverables only for its

internal business operations. Under such license either of parties will have no right to sell

the pre-existing work of the other party to a Third Party.

KCoPS’s license to pre-existing work is conditioned upon its compliance with the terms of

this agreement and the perpetual license applies solely to the pre-existing work that SI

leaves with KCoPS at the conclusion of performance of the services.

2.22 Miscellaneous

2.22.1 Personnel

a) The personnel assigned by System Integrator to perform the Services shall be

employees of System Integrator, and under no circumstances shall such personnel be

considered employees of KCoPS or its nominated agencies. The System Integrator

shall have the sole responsibility for the supervision and control of its personnel and

for payment of such personnel’s compensation, including salary, withholding of

income taxes and social security taxes, worker’s compensation, employee and

disability benefits and the like and shall be responsible for all obligations of an

employer subject to Applicable Law.

b) The System Integrator shall use its best efforts to ensure that sufficient System

Integrator personnel are assigned to perform the Services and that such personnel

have appropriate qualifications to perform the Services. After discussion with System

Integrator, KCoPS or its nominated agencies shall have the right to require the

removal or replacement of any System Integrator personnel performing work under

this Agreement. In the event that KCoPS or its nominated agencies requests that any

System Integrator personnel be replaced, the substitution of such personnel shall be

accomplished pursuant to a mutually agreed upon schedule.

c) The System Integrator shall also be responsible to train certain employees of KCoPS,

or its nominated agencies with regard to the Services being provided by the System

Integrator as and when required by the KCoPS or its nominated agencies during the

Term of this Project. The parameters of the training required for these employees of

KCoPS or its nominated agencies shall be communicated by KCoPS or its nominated

agencies to the System Integrator periodically and shall be in accordance with the

latest procedures and processes available in the relevant areas of work.

d) In the event that the KCoPS or its nominated agencies identifies any personnel of



System Integrator as “Key Personnel”, then neither the System Integrator shall

remove such personnel from the KCoPS or its nominated agencies engagement

without the prior written consent of KCoPS or its nominated agencies unless such

removal is the result of an unavoidable circumstance including but not limited to

resignation, termination, medical leave, etc.

e) Except as stated in this Clause, nothing in this Agreement or the SLA will limit the

ability of System Integrator to freely assign or reassign its employees; provided that

System Integrator shall be responsible, at its expense, for transferring all

appropriate knowledge from personnel being replaced to their replacements.

KCoPS or its nominated agencies shall have the right to review and approve System

Integrator’s plan for any such knowledge transfer. System Integrator shall maintain

the same or higher standards for skills and professionalism among replacement

personnel as in personnel being replaced.

f) Each Party shall be responsible for the performance of all its obligations under this

Agreement or the SLA as the case may be and shall be liable for the acts and

omissions of its employees and agents in connection therewith.

g) Neither Party will solicit for employment nor knowingly hire an employee of the other

Party with whom such Party has contact pursuant to project engagements under

this Agreement. This restriction shall not apply to employees of either Party

responding to advertisements in job fairs or news media circulated to the general

public.

2.22.2 Independent Contractor

Nothing in this Agreement or the SLA shall be construed as establishing or implying any

partnership or joint venture between the Parties to this Agreement or the SLA and,

except as expressly stated in this Agreement or the SLA, nothing in this Agreement or the

SLA shall be deemed to constitute any Parties as the agent of any other Party or

authorizes either Party to:

a) incur any expenses on behalf of the other Party;

b) enter into any engagement or make any representation or warranty on behalf of the

other Party;

c) pledge the credit of or otherwise bind or oblige the other Party; or

d) Commit the other Party in any way whatsoever without in each case obtaining the



other Party’s prior written consent.

2.22.3 Sub-contractors

System Integrator shall not subcontract any work related to the Data Recovery Centre, Data Centre, Security, etc. and other Core activities to be performed under this Agreement without KCoPS's prior written consent. However the System Integrator shall provide the list of all the other services planned to be sub contracted with the Technical proposal. It is clarified that the System Integrator shall be the principal employer for all claims arising from the liabilities statutory or otherwise, concerning the sub-contractors. The System Integrator undertakes to indemnify the KCoPS or its nominated agencies from any claims on the grounds stated hereinabove.

2.22.4 Assignment

a) All terms and provisions of this Agreement shall be binding on and shall inure to the benefit of the KCoPS and their respective successors and permitted assigns.

b) Subject to Clause 2.7. (c) Above, the System Integrator shall not be permitted to

assign its rights and obligations under this Agreement to any third party.

c) The KCoPS may assign or nominate all or any part of this Agreement and

Schedules/Annexure, and the System Integrator shall be a party to such nomination,

to any third party contracted to provide outsourced services to KCoPS or any of its

nominees.

2.22.5 Trademarks, Publicity

Neither Party may use the trademarks of the other Party without the prior written

consent of the other Party. Except as required by law or the rules and regulations of each

stock exchange upon which the securities of one of the Parties is listed, neither Party shall

publish or permit to be published either alone or in conjunction with any other person

any press release, information, article, photograph, illustration or any other material of

whatever kind relating to this Agreement, the SLA or the business of the Parties without

prior reference to and approval in writing from the other Party, such approval not to be

unreasonably withheld or delayed provided however that System Integrator may include

KCoPS or its KCoPS lists for reference to third parties subject to the prior written consent

of KCoPS not to be unreasonably withheld or delayed. Such approval shall apply to each

specific reference and relate only to that reference.



2.22.6 Notices

a) Any notice or other document which may be given by either Party under this Agreement or under the SLA shall be given in writing in person or by pre-paid recorded delivery post, email or by facsimile transmission.

b) In relation to a notice given under this Agreement, any such notice or other document shall be addressed to the other Party’s principal or registered office address as set out below:

The Chief Executive Officer

KCoPS, Tel:

Fax:

Email:

Contact:

System Integrator: “ ”

Tel:

Fax:

Email:

Contact:

c) In relation to a notice given under the Agreement / SLA, a Party shall specify the Parties address for service of notices, any such notice to be copied to the Parties at the addresses set out in this Clause.

d) Any such notice or other document shall be deemed to have been given to the other Party (or, if relevant, its relevant associated company) when delivered (if delivered in person) if delivered between the hours of 9.00 am and 5.00 pm at the address of the other Party set forth above or if sent by fax, provided the copy fax is accompanied by a confirmation of transmission, or on the next working day thereafter if delivered outside such hours, and 7 days from the date of posting (if by letter).

e) Either Party to this Agreement or to the SLA may change its address, telephone number, facsimile number and nominated contact for notification purposes by giving the other reasonable prior written notice of the new information and its effective date.

Variations and Further Assurance

a) No amendment, variation or other change to this Agreement or the SLA shall be

validness authorized in accordance with the change control procedure as set out in



the Change Control Schedule set out in Schedule-II of this Agreement. Such

amendment shall be made in writing and signed by the duly authorized

representatives of the Parties to this Agreement or the SLA.

b) Each Party to this Agreement or the SLA agrees to enter into or execute, without

limitation, whatever other agreement, document, consent and waiver and to do all

other things which shall or may be reasonably required to complete and deliver the

obligations set out in this Agreement or the SLA.

Severability and Waiver

a) If any provision of this Agreement or the SLA, or any part thereof, shall be found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable the illegality, invalidity or unenforceability of such provision or part provision shall not affect the other provisions of this Agreement or the SLA or the remainder of the provisions in question which shall remain in full force and effect. The relevant Parties shall negotiate in good faith in order to agree to substitute for any illegal, invalid or unenforceable provision a valid and enforceable provision which achieves to the greatest extent possible the economic, legal and commercial objectives of the illegal, invalid or unenforceable provision or part provision.

b) No failure to exercise or enforce and no delay in exercising or enforcing on the part of either Party to this Agreement or the SLA of any right, remedy or provision of this Agreement or the SLA shall operate as a waiver of such right, remedy or provision in any future application nor shall any single or partial exercise or enforcement of any right, remedy or provision preclude any other or further exercise or enforcement of such right, remedy or provision or the exercise or enforcement of any other right, remedy or provision.

2.22.9 Compliance with Applicable Law

Each Party to this Agreement and the SLA accepts that its individual conduct shall (to the

extent applicable to it) at all times comply with all laws, rules and regulations of

government and other bodies having jurisdiction over the area in which the Services are

undertaken provided that changes in such laws, rules and regulations which result in a

change to the Services shall be dealt with in accordance with the Change Control

Schedule set out in Schedule-II of this Agreement. For the avoidance of doubt the

obligations of the Parties to this Agreement and the SLA are subject to their respective

compliance with all local, state, national, supra-national, foreign and international laws

and regulations.



2.22.10 Professional Fees

All expenses incurred by or on behalf of each Party to this Agreement and the SLA, including all fees of agents, legal advisors, accountants, and actuaries employed by either of the Parties in connection with the negotiation, preparation, and execution of this Agreement or the SLA shall be borne solely by the respective Party which incurred them.

2.22.11 Ethics

The System Integrator represents, warrants and covenants that it has given no

commitments, payments, gifts, kickbacks, lavish or expensive entertainment, or other

things of value to any employee or agent of KCoPS or its nominated agencies in

connection with this agreement and acknowledges that the giving of any such payment,

gifts, entertainment, or other things of value is strictly in violation of KCoPS standard

policies and may result in cancellation of this Agreement, or the SLA.

2.22.12 Entire Agreement

This Agreement and the SLA with all schedules & annexure appended thereto and the

contents and specifications of the Volumes-I and II of the RFP constitute the entire

agreement between the Parties with respect to their subject matter, and as to all other

representations, understandings or agreements which are not fully expressed herein,

provided that nothing in this Clause shall be interpreted so as to exclude any liability in

respect of fraudulent misrepresentation.

2.22.13 Amendment

Any amendment to this Agreement shall be made in accordance with the Change Control

Schedule set out in Schedule-II of this Agreement by mutual written consent of all

the Parties.



2.23 Dispute Resolution

a) Any dispute arising out of or in connection with this Agreement or the SLA shall in the

first instance be dealt with in accordance with the escalation procedure as set out in

the Governance Schedule set out as Schedule-V of this Agreement.

b) Any dispute or difference whatsoever arising between the parties to this Contract out

of or relating to the construction, meaning, scope, operation or effect of this Contract

or the validity of the breach thereof shall be referred to a sole Arbitrator to be

appointed by KCoPS only. If the System Integrator cannot agree on the appointment

of the Arbitrator within a period of one month from the notification by one party to

the other of existence of such dispute, then the ultimate Arbitrator shall be

designated authority by KCoPS. The provisions of the Arbitration and Conciliation Act,

1996 will be applicable and the award made there under shall be final and binding

upon the parties hereto, subject to legal remedies available under the law. Such

differences shall be deemed to be a submission to arbitration under the Indian

Arbitration and Conciliation Act, 1996, or of any modifications, Rules or re-

enactments thereof. The Arbitration proceedings will be held at Hyderabad, India.

c) Any legal dispute will come under Karnataka State jurisdiction only.

2.24 Limitation on Liability

Neither party shall be liable to the other for any special, indirect, incidental, consequential (including loss of profit or revenue), exemplary or punitive damages whether in contract, tort or other theories of law, even if such party has been advised of the possibility of such damages. The total cumulative liability of System Integrator arising from or relating to this Agreement shall not exceed the total amount to be paid by KCoPS under this assignment that gives rise to such liability (as of the date the liability arose); provided, however, that this limitation shall not apply to any liability for damages arising from

a) Willful misconduct or b) Indemnification against third party claims for infringement.

IN WITNESS WHEREOF THE PARTIES HERETO HAVE HERE UNTO SET THEIR RESPECTIVE HANDS THE DAY AND THE YEAR FIRST ABOVE WRITTEN.



For and on behalf of KCoPS, Karnataka State Police

Signature

Name

Designation

Date

For and on behalf of System Integrator:-

Signature

Name

Designation

Date

WITNESSES:-

1. Signature

2. Signature

Name

Name

Designation

Designation

Date

Date

3. Schedules

3.1 Schedule – I (Definition)

Adverse Effect

means material adverse effect on: (a) the ability of the System Integrator to exercise any of its rights or

perform/discharge any of its duties/obligations under and in accordance

with the provisions of this Agreement and/or

(b) the legal validity, binding nature or enforceability of this

Agreement;

Agreement

means this Master Services Agreement, Service Level Agreement and Non-Disclosure Agreement together with all Articles, Annexure, Schedules and the contents and specifications of the Volumes I and II of the RFP;



Applicable Law(s)

means any statute, law, ordinance, notification, rule, regulation, judgment,

order, decree, bye-law, approval, directive, guideline, policy,

requirement or other governmental restriction or any similar form of

decision of, or determination by, or any interpretation or administration of

the KCOPS as may be in effect on the date of the execution of this

Agreement and during the subsistence thereof, applicable to the Project;

Assets shall have the same meaning ascribed to it in Clause 2.12 (a)

Software

means the software (Police IT and advanced applications) designed,

developed / customized, tested and deployed by the System Integrator for

the purposes of the Project and includes the source code (in case of Bespoke

development) along with associated documentation, which is the work

product of the development efforts involved in the Project and the

improvements and enhancements effected during the term of the Project,

but does not include the proprietary software components and tools

deployed by the System Integrator;

Business Hours

shall mean the working time for KCoPS which is 8:00 AM to 8:00 PM. Again

for Servers and other components which enable successful usage of CCTNS

solution the working time should be considered as 24 hours for all the days

of the week. It is desired that IT maintenance, other batch processes (like

backup) etc. should be planned so that such backend activities have

minimum effect on the performance;

Certificate(s) of Compliance

Shall have the same meaning ascribed to it in Clause 2.7.(d)

Confidential Information

means all information including Karnataka State Police Data (whether in

written, oral, electronic or other format) which relates to the technical,

financial and business affairs, which is disclosed to or otherwise learned by

the System Integrator in the course of or in connection with this Agreement

(including without limitation such information received during

negotiations, location visits and meetings in connection with this

Agreement);



Control

means, in relation to any business entity, the power of a person to secure:

(i) by means of the holding of shares or the possession of voting power in

or in relation to that or any other business entity, or

(ii) by virtue of any powers conferred by the articles of association or other

document regulating that or any other business entity, that the affairs

of the first mentioned business entity are conducted in accordance with

that person's wishes and in relation to a partnership, means the right to a

share of more than one half of the assets, or of more than one half of the

income, of the partnership;

CCTNS Solution

Shall comprise of software, hardware and networking components used for

implementation of Police IT and advanced applications under CCTNS

project in Karnataka State Police and at external agencies

Deliverables

means the products, infrastructure and services agreed to be delivered

by the System Integrator in pursuance of the agreement as defined more

elaborately in Volume I and Volume II of the RFP, Implementation and the

Maintenance phases and includes all documents related to the user manual,

technical manual, design, process and operating manuals, service

mechanisms, policies and guidelines (such as security related, source

code and all its modifications; data migration related), inter alia payment

and/or process related etc.,

Proprietary Information

shall have the same meaning ascribed to it in Clause 2.21.(a)

Effective Date shall have the same meaning ascribed to it in Clause 2.5.1 (iv)

Karnataka State Police Data

means all proprietary data of the department or its nominated

agencies generated out of operations and transactions and related

information including but not restricted to user data which the System

Integrator obtains, possesses or processes in the context of providing the

Services to the users pursuant to this Agreement;

Final Acceptance Test

shall be conducted on completion of the following:

1) CCTNS Solution deployed and Operational at Data Center

2) Deployment & operational of hardware and networking at requisite

locations,

3) UAT of the overall integrated solution.

Final Testing and

Certification Agency

shall have the same meaning ascribed to it in Clause 2.7.(d)



Force Majeure shall have the same meaning ascribed to it in Clause 2.18.(a)

Force Majeure Costs shall have the same meaning ascribed to it in Clause 2.18.(d)

GoI means the Government of India; Indemnifying Party shall have the same meaning ascribed to it in Clause 2.17

Indemnified Party shall have the same meaning ascribed to it in Clause 2.17

Intellectual Property Rights

means all rights in written designs and copyrights, moral rights,

rights in databases and Bespoke Software/ Police IT / Pre-existing work

including its up-gradation systems and compilation rights (whether or not any

of these are registered and including application for registration);

Insurance Cover

means the aggregate of the maximum sums insured under the

insurances taken out by the System Integrator and when used in the context of any act or event, it shall mean the aggregate of the maximum sums insured and payable in relation to such act or event;

Material Breach

means a breach by either Party (KCoPS or System Integrator) of any of its obligations under this Agreement which has or is likely to have an Adverse Effect on the Project which such Party shall have failed to cure;

Minimum Required

shall have the same meaning ascribed to it in Annexure-C of this Agreement;

Parties means Karnataka Computerization of Police Services (KCoPS) and System Integrator for the purposes of this Agreement and “Party” shall be interpreted accordingly;

Performance Guarantee

Means the guarantee of 10% of value of the contract in the form of a Bank

Guarantee as per the format provided in this RFP from Indian Public Sector

Banks or Private Sector Banks authorized by the Government to conduct

Government transaction. At present HDFC Bank, ICICI Bank and AXIS Bank

are the only three private sector banks authorized by the Government. Planned Application

Downtime

means the unavailability of the application services due to maintenance

activities such as configuration changes, up-gradation or changes to any

supporting infrastructure wherein prior intimation (at least two working

days in advance) of such planned outage shall be given and approval sought

from the KCoPS as applicable;

Planned network outage

means the unavailability of the network services due to infrastructure maintenance activities such as configuration changes, up-gradation or changes to any supporting infrastructure. Prior intimation of such planned outage shall be given and approval sought from the KCoPS as applicable and shall be notified at least two working days;

Project

means implementation of Phase-I, implementation Phase-II (for remaining districts) and Operations & Maintenance in terms of the Agreement

Project Implementation

means Project Implementation as per the testing standards and acceptance

criteria prescribed by KCoPS or its nominated agencies;



Project Implementation

Phase

shall be from the Effective Date of the Agreement to the date of final

acceptance testing & certification as set out in Clause 2.7.(d) of this

Agreement;

State Project Monitoring

Unit (SPMU)

Shall be selected by KCoPS to monitor the activities, deliverables and progress of the Project. SPMU may be assisted by the staff members of the KCoPS and / or a team of external experts

Project Timelines shall have the same meaning ascribed to in Annexure-C;

Providing Party shall have the same meaning ascribed to it in Clause 2.14.(e)

Receiving Party shall have the same meaning ascribed to it in Clause 2.14.(e)

Replacement System Integrator

means any third party that KCoPS or its nominated agencies appoint to replace System Integrator upon expiry of the Term or termination of this Agreement to undertake the Services or part thereof;

Required Consents

means the consents, waivers, clearances and licenses to use KCoPS’s Intellectual Property Rights, rights and other authorizations as may be required to be obtained for the software and other items that KCoPS or their nominated agencies are required to make available to System Integrator pursuant to this Agreement;

Services

means the services delivered to the Stakeholders of KCoPS or its nominated

agencies, employees of KCoPS or its nominated agencies, and to

professionals, using the tangible and intangible assets created, procured,

installed, managed and operated by the System Integrator including the

tools of information and communications technology and includes but is not

limited to the list of services specified in Annexure B;

SLA

means the Performance and Maintenance SLA executed as part of this Agreement;

Stakeholders

Term stakeholders shall cover Citizens/ Citizens groups, MHA/NCRB/Others, State Police department, CID, CBI, External Departments of the State such as Jails, Courts, Passport Office, Transport Department and Hospitals etc., Non-Government/Private sector organizations

Term shall have the same meaning ascribed to it in Clause 2.5.1

Third Party Systems

means systems (or any part thereof) in which the Intellectual Property Rights are not owned by the KCoPS or System Integrator and to which System Integrator has been granted a license to use and which are used in the provision of Services;

Unplanned Application Downtime

means the total time for all the instances where services in the software requirement specification document prepared by the System Integrator are not available for more than 15 consecutive minutes;

Network

in KCoPS or KSP users refers to all the IT assets installed or maintained by the System Integrator as part of the Project for networking;



Unplanned network outage

means the total time for all the instances where services in the

software requirement specification document prepared by the System Integrator are not available for more than 15 consecutive minutes;

Application means the software application developed as a part of scope of work

set out in Clause 2.5

Network Uptime Shall mean as defined in Service Level Agreement

Warranty / AMC Period

shall be counted five years from the date of successful completion of Successful implementation / Go-Live

3.2 Schedule-II: Change Control Schedule

This Schedule describes the procedure to be followed in the event of any proposed change to the Agreement, Project Implementation Phase, SLA and Scope of Work and Functional Requirement Specifications. Such change shall include, but shall not be limited to, changes in the scope of services provided by the System Integrator and changes to the terms of payment as stated in the Terms of Payment Schedule. Changes proposed for amendments/ modifications in the Police IT and advanced applications under CCTNS project shall be eligible under this schedule only after completion of six months handholding support post Go-Live of the complete CCTNS solution in the State.

The KCoPS and SI recognize that frequent change is an inevitable part of delivering services and that a significant element of this change can be accomplished by re-organizing processes and responsibilities without a material effect on the cost. The SI will endeavor, wherever reasonably practicable, to effect change without an increase in the terms of payment as stated in the Terms of Payment Schedule and KCoPS or its nominated agencies will work with the System Integrator to ensure that all changes are discussed and managed in a constructive manner. This Change Control Schedule sets out the provisions which will apply to all the changes to this agreement and other documents except for the changes in SLAs for which a separate process has been laid out.

This Change Control Schedule sets out the provisions which will apply to changes to the Agreement.

3.2.1 Change Management Process

a) Change Control Note ("CCN")

i. Change requests in respect of the Agreement, the Project Implementation, the

operation, the SLA or Scope of work and Functional Requirement specifications will

emanate from the Parties' respective Project Manager who will be responsible for



obtaining approval for the change and who will act as its sponsor throughout the

Change Control Process and will complete Part A of the CCN attached as Annexure-

A here to. CCNs will be presented to the other Party's Project Manager who will

acknowledge receipt by signature of the CCN.

ii. The SI and KCoPS or its nominated agencies, during the Project Implementation

Phase and the KCoPS or its nominated agencies during the Operations and

Maintenance Phase and while preparing the CCN, shall consider the change in the

context of the following parameter, namely whether the change is beyond the

scope of Services including ancillary and concomitant services required and as

detailed in Annexure B of this agreement.

iii. It is hereby also clarified that any change of control suggested beyond 15 % of the

value of this Project will be beyond the scope of the change control process and will

be considered as the subject matter for a separate bid process and a separate

contract. It is hereby clarified that the 15% of the value of the Project as stated, is

calculated on the basis of bid value submitted by the System Integrator and

accepted by the KCoPS or its nominated agencies or as decided and approved by

KCoPS or it Nominated Agencies. For arriving at the cost / rate for change up to

15% of the project value, the payment terms and relevant rates as specified in

Annexure-D shall apply.

b) Quotation:

The SI shall assess the CCN and complete Part B of the CCN, in completing the Part B of the CCN the SI shall provide as a minimum:

1) a description of the change;

2) a list of deliverables required for implementing the change;

3) a time table for implementation;

4) an estimate of any proposed change;

5) any relevant acceptance criteria;

6) an assessment of the value of the proposed change;

7) Material evidence to prove that the proposed change is not already covered

within the Agreement and the scope of work.

i. Prior to submission of the completed CCN to the KCoPS, or its nominated



agencies, the System Integrator will undertake its own internal review of the proposal and obtain all necessary internal approvals. As a part of this internal review process, the SI shall consider the materiality of the proposed change in the context of the Agreement and the Project Implementation affected by the change and the total effect that may arise from implementation of the change.

c) Costs

Each Party shall be responsible for its own costs incurred in the quotation,

preparation of CCNs and in the completion of its obligations described in this process

provided the SI meets the obligations as set in the CCN. In the event the SI is unable

to meet the obligations as defined in the CCN then the cost of getting it done by third

party will be borne by the SI.

d) Obligations

The SI shall be obliged to implement any proposed changes once approval in

accordance with above provisions has been given, with effect from the date agreed

for implementation and within an agreed timeframe.

KING NETWORK AND SYST

3.3 Schedule – III: Exit Management Schedule

Purpose

a) This Schedule sets out the provisions, which will apply on expiry or termination of the Agreement, the Project Implementation, Operation, and Management SLA.

b) In the case of termination of the Project Implementation and/or Operation and

Maintenance, the Parties shall agree at that time whether, and if so during what period, the provisions of this Schedule shall apply.

c) The Parties shall ensure that their respective associated entities carry out the

respective obligations set out in this Exit Management Schedule.

Transfer of Assets

a) KCoPS shall be entitled to serve notice in writing on the SI at any time during the exit management period as detailed hereinabove requiring the SI and/or its subcontractors to provide the KCoPS with a complete and up to date list of the Assets within 30 days of such notice. KCoPS shall then be entitled to serve notice in writing



on the SI at any time prior to the date that is 30 days prior to the end of the exit management period requiring the SI to sell the Assets, if any, to be transferred to KCoPS or its nominated agencies at book value as determined as of the date of such notice in accordance with the provisions of relevant laws.

b) In case of contract being terminated by KCoPS, KCoPS reserves the right to ask SI to continue running the project operations for a period of 6 months after termination orders are issued.

c) Upon service of a notice under this Article the following provisions shall apply:

i. in the event, if the Assets to be transferred are mortgaged to any financial institutions by the SI, the SI shall ensure that all such liens and liabilities have been cleared beyond doubt, prior to such transfer. All documents regarding the discharge of such lien and liabilities shall be furnished to the KCoPS.

ii. All risk in and title to the Assets to be transferred / to be purchased by the

KCoPS pursuant to this Article shall be transferred to KCoPS, on the last day of the exit management period.

iii. KCoPS shall pay to the SI on the last day of the exit management period such sum representing the Net Block (procurement price less depreciation as per provisions of Companies Act) of the Assets to be transferred as stated in the Terms of Payment Schedule.

iv. Payment to the outgoing SI shall be made to the tune of last set of

v. Completed services /deliverables, subject to SLA requirements.

vi. The outgoing SI will pass on to KCoPS and/or to the Replacement SI, the

subsisting rights in any leased properties/ licensed products on terms not less favorable to KCoPS/ Replacement SI, than that enjoyed by the outgoing SI.

3.3.3. Co-operation and Provision of Information

During the exit management period:

a) The System Integrator will allow the KCoPS or its nominated agency access to

information reasonably required to define the then current mode of

operation associated with the provision of the services to enable the KCoPS to

assess the existing services being delivered;



b) promptly on reasonable request by the KCoPS, the SI shall provide access to

and copies of all information held or controlled by them which they have

prepared or maintained in accordance with this agreement relating to any

material aspect of the services (whether provided by the System Integrator or

sub-contractors appointed by the System Integrator). The KCoPS shall be

entitled to copy of all such information. Such information shall include details

pertaining to the services rendered and other performance data. The System

Integrator shall permit the KCoPS or its nominated agencies to have

reasonable access to its employees and facilities as reasonably required to

understand the methods of delivery of the services employed by the System

Integrator and to assist appropriate knowledge transfer.

3.3.4. Confidential Information, Security and Data

a) The System Integrator will promptly on the commencement of the exit

management period supply to the KCoPS or its nominated agency the

following:

i. information relating to the current services rendered and customer

and performance data relating to the performance of sub-contractors

in relation to the services;

ii. documentation relating to Project’s Intellectual Property Rights;

iii. documentation relating to sub-contractors;

iv. all current and updated data as is reasonably required for purposes of

KCoPS or its nominated agencies transitioning the services to its

Replacement System Integrator in a format proposed by the KCoPS, or

its nominated agency;

v. all other information (including but not limited to documents, records

and agreements) relating to the services reasonably necessary to

enable KCoPS or its nominated agencies, or its Replacement System

Integrator to carry out due diligence in order to transition the provision

of the Services to KCoPS or its nominated agencies, or its Replacement

System Integrator (as the case may be).

b) Before the expiry of the exit management period, the System Integrator

shall deliver to the KCoPS or its nominated agency all new or up-dated



materials from the categories set out in Schedule above and shall not retain

any copies thereof, except that the System Integrator shall be permitted to

retain one copy of such materials for archival purposes only.

c) Before the expiry of the exit management period, unless otherwise provided

under the Agreement, the KCoPS or its nominated agency shall deliver to

the System Integrator all forms of System Integrator confidential

information, which is in the possession or control of KCoPS or its nominated

agency.

3.3.5. Employees

a) Promptly on reasonable request at any time during the exit management

period, the System Integrator shall, subject to applicable laws, restraints and

regulations (including in particular those relating to privacy) provide to the

KCoPS or its nominated agency a list of all employees (with job titles) of the

System Integrator dedicated to providing the services at the

commencement of the exit management period.

b) Where any national, regional law or regulation relating to the mandatory or

automatic transfer of the contracts of employment from the System

Integrator to the KCoPS or its nominated agency, or a Replacement System

Integrator ("Transfer Regulation") applies to any or all of the employees of

the System Integrator, then the Parties shall comply with their respective

obligations under such Transfer Regulations.

c) To the extent that any Transfer Regulation does not apply to any employee

of the System Integrator, department, or its Replacement System

Integrator may make an offer of employment or contract for services to

such employee of the System Integrator and the System Integrator shall not

enforce or impose any contractual provision that would prevent any such

employee from being hired by the SPMU or any Replacement System

Integrator.

3.3.6. Transfer of Certain Agreements

On request by the KCoPS or its nominated agency the System Integrator shall

effect such assignments, transfers, licenses and sub-licenses as the CEO, KCoPS

may require the same in the name of The Chief Executive Officer,



KCoPS, o/o IGP,PCW, 7th Floor, MS Building, Bangalore, Karnataka or its

Replacement System Integrator in relation to any equipment lease,

maintenance or service provision agreement between System Integrator and

third party licensor, vendors, and which are related to the services and

reasonably necessary for the carrying out of replacement services by the KCOPS

or its nominated agency or its Replacement System Integrator.

3.3.7. Rights of Access to Premises

a) At any time during the exit management period, where Assets are

located at the System Integrator's premises, the System Integrator will be

obliged to give reasonable rights of access to (or, in the case of Assets located

on a third party's premises, procure reasonable rights of access to) the KCoPS

or its nominated agency and/or any Replacement System Integrator in order

to make an inventory of the Assets.

b) The System Integrator shall also give the KCoPS or its nominated agency or its

nominated agencies, or any Replacement System Integrator right of

reasonable access to the System Integrator's premises and shall procure the

KCoPS or its nominated agency and any Replacement System Integrator

rights of access to relevant third party premises during the exit management

period and for such period of time following termination or expiry of the

Agreement as is reasonably necessary to migrate the services to the KCoPS or

its nominated agency, or a Replacement System Integrator.

3.3.8. General Obligations of the System Integrator

a) The System Integrator shall provide all such information as may reasonably be

necessary to effect as seamless a handover as practicable in the

circumstances to the KCoPS or its nominated agency or its Replacement

System Integrator and which the System Integrator has in its possession

or control at any time during the exit management period.

b) For the purposes of this Schedule, anything in the possession or control of any

System Integrator, associated entity, or sub-contractor is deemed to be in the

possession or control of the System Integrator.

c) The System Integrator shall commit adequate resources to comply with its

obligations under this Exit Management Schedule.



3.3.9. Exit Management Plan

a) The System Integrator shall provide the KCoPS or its nominated agency with a

recommended exit management plan ("Exit Management Plan") which shall

deal with at least the following aspects of exit management in relation to the

Agreement as a whole and in relation to the Project Implementation, and the

Operation and Management SLA.

i. A detailed program of the transfer process that could be used in

conjunction with a Replacement System Integrator including details of

the means to be used to ensure continuing provision of the services

throughout the transfer process or until the cessation of the services and

of the management structure to be used during the transfer;

ii. plans for the communication with such of the System Integrator's sub-

contractors, staff, suppliers, customers and any related third party as are

necessary to avoid any material detrimental impact on the KCoPS’s

operations as a result of undertaking the transfer;

iii. (if applicable) proposed arrangements for the segregation of the System

Integrator's networks from the networks employed by KCoPS and

identification of specific security tasks necessary at termination;

iv. Plans for provision of contingent support to KCoPS and Replacement

System Integrator for a reasonable period after transfer.

b) The System Integrator shall re-draft the Exit Management Plan annually

thereafter to ensure that it is kept relevant and up to date.

c) Each Exit Management Plan shall be presented by the System Integrator to

and approved by the KCoPS or its nominated agencies.

d) The terms of payment as stated in the Terms of Payment Schedule includes

the costs of the System Integrator complying with its obligations under this Schedule.

e) In the event of termination or expiry of Agreement, and Project

Implementation, each Party shall comply with the Exit Management Plan.

f) During the exit management period, the System Integrator shall use its best

efforts to deliver the services.



g) Payments during the Exit Management period shall be made in accordance with the Terms of Payment Schedule.

h) This Exit Management plan shall be furnished in writing to the KCoPS or its

nominated agencies within 90 days from the Effective Date of this Agreement.

3.4 Schedule – IV: Audit, Access and Reporting

3.4.1 Purpose

This Schedule details the audit, access and reporting rights and obligations of the KCoPS

or its nominated agency and the System Integrator.

3.4.2 Audit Notice and Timing

a) As soon as reasonably practicable after the Effective Date, the Parties shall use their best endeavors to agree to a timetable for routine audits during the Project Implementation Phase and the Operation and Management Phase. Such timetable during the Implementation Phase, the KCoPS or its nominated agency and thereafter during the operation Phase, the KCoPS or its nominated agency shall conduct routine audits in accordance with such agreed timetable and shall not be required to give the System Integrator any further notice of carrying out such audits.

b) The KCoPS or its nominated agency may conduct non-timetabled audits at his/

her own discretion if they reasonably believe that such non-timetabled audits are necessary as a result of an act of fraud by the System Integrator, a security violation, or breach of confidentiality obligations by the System Integrator, provided that the requirement for such an audit is notified in writing to the System Integrator a reasonable period time prior to the audit (taking into account the circumstances giving rise to the reasonable belief) stating in a reasonable level of detail the reasons for the requirement and the alleged facts on which the requirement is based. If the System Integrator considers that the non-timetabled audit was not appropriate, the matter shall be referred to the escalation procedure as set out in the Governance Schedule.

c) The frequency of audits shall be half yearly, provided always that the KCoPS or its

nominated agency shall endeavor to conduct such audits with the lowest levels of inconvenience and disturbance practicable being caused to the System Integrator.



3.4.3 Access

The System Integrator shall provide to the KCoPS or its nominated agency reasonable

access to employees, subcontractors, suppliers, agents and third party facilities as

detailed in Volume-I & II of the RFP, documents, records and systems reasonably

required for audit and shall provide all such persons with routine assistance in

connection with the audits and inspections. The SPMU/ KCoPS or its nominated

agency shall have the right to copy and retain copies of any relevant records. The System

Integrator shall make every reasonable effort to co-operate with them.

3.4.4 Audit Rights

The KCoPS or its nominated agency shall have the right to audit and inspect suppliers,

agents and third party facilities (as detailed in Volume I of the RFP), data centers,

documents, records, procedures and systems relating to the provision of the services,

but only to the extent that they relate to the provision of the services, as shall be

reasonably necessary to verify:

i. The security, integrity and availability of all data processed, held or asked for by

KCoPS or its nominated agency and documentation related thereto;

ii. That the actual level of performance of the services is the same as specified in the SLA;

iii. That the System Integrator has complied with the relevant technical standards,

and has adequate internal controls in place; and

iv. The compliance of the System Integrator with any other obligation under the Agreement and SLA.

v. Security audit and implementation audit of the system shall be done once

each year, the cost of which shall be borne by the System Integrator.

vi. For the avoidance of doubt the audit rights under this Schedule shall not

include access to the System Integrator's profit margins or overheads

associated with any obligation under the Agreement.

3.4.5 Audit Rights of Sub-Contractors, Suppliers and Agents

a) The System Integrator shall use reasonable endeavors to achieve the same audit and

access provisions as defined in this Schedule with sub-contractors, suppliers, and



agents who supply labor, services, equipment, or materials in respect of the services.

The System Integrator shall inform the KCoPS or its nominated agency prior to

concluding any sub-contract or supply agreement of any failure to achieve the same

rights of audit or access.

b) REPORTING: The System Integrator will provide weekly/monthly/quarterly/half yearly

reports to the KCoPS or its nominated agency regarding any specific aspects of the

Project and in context of the audit and access information as required by the KCoPS

or its nominated agency.

3.4.6 Action and Review

a) Any change or amendment to the systems and procedures of the System Integrator, or sub-contractors, where applicable arising from the audit report shall be agreed within thirty (30) calendar days from the submission of the said report.

b) Any discrepancies identified by any audit pursuant to this Schedule shall be immediately notified to the KCoPS or its nominated agency and the System Integrator’s Project Manager in consultation with KCoPS, shall determine what action should be taken in respect of such discrepancies in accordance with the terms of the Agreement.

3.4.7 Terms of Payment

The System Integrator shall bear all the cost of any audits and inspections. The terms of payment are inclusive of any costs of the System Integrator and the sub-contractor, for all reasonable assistance and information provided under the Agreement, the Project Implementation, Operation, and Management SLA by the System Integrator pursuant to this Schedule.

3.4.8 Records and Information

For the purposes of audit in accordance with this Schedule, the System Integrator shall

maintain true and accurate records in connection with the provision of the services and

the System Integrator shall handover all the relevant records and documents upon the

termination or expiry of the Agreement.



3.5 Schedule – V: Governance Schedule

3.5.1 Purpose

The purpose of this Schedule is to:

a. Establish and maintain the formal and informal processes for managing the

relationship between the KCoPS and the System Integrator (including the

outputs from other Schedules to this Agreement;

b. Define the principles that both Parties wish to follow to ensure the delivery of the Services;

c. Ensure the continued alignment of the interests of the Parties;

d. Ensure that the relationship is maintained at the correct level within each Party;

e. Create the flexibility to revise and maintain the relationship and this Agreement during the Term;

f. Set out the procedure for escalating disagreements; and

g. Enable contract administration and performance management.

3.5.2 Governance Structure

a) Project Managers: The relationship under this Agreement will be managed by the Project Managers appointed by each Party, who will provide the interface between the executive management of the respective Parties.

b) Project Implementation Unit (PIU): In addition the Governance Structure defined in the RFP Volume-I, Within 7 days following the Effective Date, KCoPS or its nominated agencies and the System Integrator shall form a joint Project Implementation Unit comprising of members from each party, and each party shall appoint a Project Manager. In the event that either Party wishes to substitute its Project Manager it will do so in manner in which the original appointment is made and notify the other Party of such substitution as soon as reasonably practicable but at the latest within 7 days of the substitution.

c) The Project Managers shall have responsibility for maintaining the interface and communication between the Parties.

d) The PIU will meet formally on a fortnightly / monthly / quarterly, as required, basis at

a time and location to be agreed between them. These meetings will cover, as a minimum, the following agenda items:

i. consideration of Quarterly Performance Reports;

ii. Consideration of matters arising out of the Change Control Schedule;



iii. Issues escalated in accordance with the escalation procedure as set out in the Governance Schedule;

iv. Matters to be brought before the PIU in accordance with the Agreement and

the Schedules; v. Any matter brought before the PIU by the System Integrator under this Article;

and

vi. Any other issue which either Party wishes to add to the agenda.

e) In the event that there is any material factor which affects the delivery of the Services

or the terms of payment as stated in the Terms of Payment Schedule, the Parties

agree to discuss in the PIU any appropriate amendment to the Agreement or any

Service Level Agreements or Statement of Works including any variation to the terms

of payment as stated in the Terms of Payment Schedule. Any variation so agreed shall

be implemented through the change control procedure as set out in the Change

Control Schedule.

3.5.3 Governance Procedures

a) The System Integrator shall document the agreed structures in a procedures manual.

b) The agenda for each meeting of the PIU shall be set to reflect the discussion items

referred to above and extraordinary items may be added either with the agreement

of the Parties or at the request of either Party. Copies of the agenda for meetings of

the PIU, along with relevant pre-reading material, shall be distributed at least one

week in advance of the relevant meeting.

c) All meetings and proceedings will be documented such documents to be distributed

to the Parties and copies shall be kept as a record. All actions, responsibilities, and

accountabilities arising out of any meeting shall be tracked and managed.

d) The Parties shall ensure as far as reasonably practicable that the PIU shall resolve the

issues and resolve the objectives placed before them and that members representing

that Party are empowered to make relevant decisions or have easy access to

empowered individuals for decisions to be made to achieve this.

e) In order to formally submit a Disputed Matter to the aforesaid PIU, one Party



("Claimant") shall give a written notice ("Dispute Notice") to the other Party. The

Dispute Notice shall be accompanied by (a) a statement by the Claimant describing

the Disputed Matter in reasonable detail and (b) documentation, if any, supporting

the Claimant's position on the Disputed Matter.

f) The other Party ("Respondent") shall have the right to respond to the Dispute Notice

within 7 days after receipt of the Dispute Notice. In the event that the parties are

unable to resolve the Disputed Matter within a further period of 7 days, it shall refer

the Disputed Matter to next level (State Empowered Committee of CCTNS Project) of

the dispute resolution for action.

g) All negotiations, statements and / or documentation pursuant to these Articles shall

be without prejudice and confidential (unless mutually agreed otherwise).

h) If the Disputed Matter is having a material effect on the operation of the Services (or

any of them or part of them) the Parties will use all their respective reasonable

endeavors to reduce the elapsed time in reaching a resolution of the Disputed

Matter.

3.5.4 The payment under the various cost heads is given as under:

For the payment purposes the pro rata reduction has been done on the cost items and

sub items. The financial implications for both the phases (Implementation Phase and

Operations & Maintenance Phase) have been mentioned separately. Breakup of the

overall project cost for the phases of the project have been given in the Schedule below.

3.6 Schedule-VI: Payment Schedule

The SI will sign a Service Level Agreement (SLA) with KCoPS covering all the required

services.

The payment schedule and milestones are divided into two phases:

A. Implementation Phase B. Operations and Maintenance Phase

Note: - Any fluctuation in prices due to inflation, tax regulations, will be borne by the SI and not be passed on to KCoPS.



Milestones and Payment Schedules:

S. No. Payment Milestones % Payment of Total Contract Value

A. Implementation Phase CAPEX

1. M1: Advance No payments

2. M2: Pre – Go Live Readiness1 in the Pilot Districts 10% of CAPEX

3. M3: Go-Live 2 in the Pilot Districts 15% of CAPEX

4. M4: Pre – Go Live Readiness1 in the Final Rollout Phase

Districts

20% of CAPEX

5. M5: Go-Live2 in the Final Rollout Phase Districts 30% of CAPEX

6. M9: Go-Live2 in all the remaining Police Stations / Higher

Offices

10% of CAPEX

7. M10: Successful integration with CAS (Center) and

successful transfer of the data for three months in

succession

15% of CAPEX

B. Operations and Maintenance Phase OPEX

8. The operations and maintenance phase is for a period of

24 months post Go-Live. The lump-sum cost quoted for

the Operations and Maintenance Phase for each year

will be divided into 2 equated installments and made as

2 equal payments upon satisfactorily adhering to the

SLAs. The payments during the Operations and

Maintenance Phase will be made at the end of every six

months after the delivery of the services upon

satisfactorily adhering to the SLAs defined in the volume

1 of this RFP. The successful bidder will be required to

submit a compliance report at the end of every month

and a consolidated compliance report at the end of 6

months based on which these payments would be

made.

25% of OPEX half yearly (4 installments)

Note: All payments to the System Integrator shall be made upon submission of invoices along

with relevant sign-offs from KCoPS.



1. Pre – Go Live Readiness of Districts under Phase requires Completion and Acceptance of the following activities in at least 85% of the Police Stations / Higher Offices in each of the Districts targeted under the Phase

FRS, SRS, design documents, test cases and test plan

Installation and Commissioning of Data Centre site

Commissioning of Police IT and advanced applications

Site Preparation

Delivery and Commissioning of Client Site Infrastructure

Networking

Data Migration and Data Digitization



User Acceptance Testing

2. Go-Live in the Phase requires Completion and Acceptance of the following activities

all 100% of the Police Stations / Higher Offices in each of the Districts targeted under the Phase

Site Preparation

Delivery and Commissioning of Client Site Infrastructure

Installation and Commissioning of DR site

Networking

Data Migration and Data Digitization



Police stations and higher offices have completely migrated to the new application and the police station and the higher offices’ personnel are successfully conducting the intended functions through the application

Successful operations of system as desired by the KCoPS

Please note:

a. The above payments are subject to meeting of SLAs, failing which the appropriate deductions will be made as mentioned in the SLA.

b. All the hardware proposed under this project should be along with a Comprehensive AMC for 5 years post Successful Go-Live of the project i.e. from successful go-live of Phase-II.

c. The System Integrator will also be responsible to maintain the comprehensive AMC for the existing hardware that SI will use during the implementation of this project after expiry of warranty/ AMC with existing contract.

d. The System Integrator will also be responsible to maintain comprehensive warranty/ AMC of all the hardware proposed under the project till successful go-live of the project.



e. Whenever the penalty is levied on System Integrator for failing to meet the required SLA, the penalty will be adjusted in the same half yearly installment payment.

f. Any delay on account of KCoPS officials (and not attributable to the SI) shall not be taken into account while computing adherence to service levels for the SI. While KCoPS will ensure that any Sign off / Comments are provided within period of 15 working days from the submission of deliverables by the SI.

4.0 Service level Agreement

1. This document describes the service levels to be established for the Services offered by

the SI to the Karnataka State Police / KCoPS. The SI shall monitor and maintain the

stated service levels to provide quality service to the Karnataka State Police / KCoPS.

2. Definitions:

a. “Scheduled Maintenance Time” shall mean the time that the System is

not in service due to a scheduled activity as defined in this SLA. The scheduled

maintenance time would not be during scheduled operation time. Further,

scheduled maintenance time is planned downtime with the prior permission of

the KCoPS.

b. “Scheduled operation time” means the scheduled operating hours of the System for the month. All scheduled maintenance time on the system would be deducted from the total operation time for the month to give the scheduled operation time. The total operation time for the systems and applications within the Primary DC, DRC and critical KSP site infrastructure will be 24x7x365. The total operation time for the other KSP site systems shall be 18 hours.

c. “System or Application downtime” means accumulated time during

which the System is totally inoperable within the Scheduled Operation Time but

outside the scheduled maintenance time and measured from the time the

Karnataka State Police / KCoPS and /or its officials/employees log a call with the

SI team of the failure or the failure is known to the SI from the availability

measurement tools to the time when the System is returned to proper operation.

d. “Availability” means the time for which the services and facilities are

available for conducting operations on the Karnataka State Police system

including application and associated infrastructure. Availability is defined as:



{(Scheduled Operation Time – System Downtime) / (Scheduled Operation Time)} * 100%

e. “Helpdesk Support” shall mean the 16x6 basis support centre which shall

handle Fault reporting, Trouble Ticketing, and related enquiries during this

contract.

f. “Incident” refers to any event / abnormalities in the functioning of the

Data Centre Equipment / Services that may lead to disruption in normal

operations of the Data Centre, System, or Application services.

g. “Error” in data digitization or data migration exercise, refers to the mistakes made intentional/ unintentional by SI which may or may not change the actual meaning of the subject.

h. “Security Breaches” mean any type of vulnerability such as unauthorized access/ manipulation to any of the hardware components or Police IT or any critical application of DC & DR sites or data by any unauthorized user through LAN/ Internet/ Intranet, portal/ website hacking.

Interpretations:

a. The business hours are 8:30AM to 8:30PM on all working days (Mon-Sat) excluding Public Holidays or any other Holidays observed by the Karnataka State Police (Except Police Stations). The SI however recognizes the fact that the Karnataka State Police offices will require to work beyond the business hours on need basis.

b. "Non-Business Hours “shall mean hours excluding “business Hours”. c. 18x7 shall mean hours between 06:00AM -12.00AM midnight on all days of the

week.

d. If the operations at Primary DC are not switched to DRC within the stipulated

timeframe (Recovery Time Objective), it will be added to the system downtime.

e. The availability for a cluster will be the average of availability computed across all

the servers in a cluster, rather than on individual servers. However, non-

compliance with performance parameters for infrastructure and system / service

degradation will be considered for downtime calculation.



f. The SLA parameters shall be monitored on a monthly basis as per the individual

SLA parameter requirements. However, if the performance of the

system/services is degraded significantly at any given point in time during the

contract and if the immediate measures are not implemented and issues are not

rectified to the complete satisfaction of the Karnataka State Police / KCoPS or an

agency designated by them, then the Karnataka State Police / KCoPS will have the

right to take appropriate disciplinary actions including termination of the

contract.

g. A Service Level violation will occur if the SI fails to meet Minimum Service Levels,

as measured on a half yearly basis, for a particular Service Level. Overall

Availability and Performance Measurements will be on a monthly basis for the

purpose of Service Level reporting. An “Availability and Performance Report” will

be provided by the SI on monthly basis in the Karnataka State Police / KCoPS

suggested format and a review shall be conducted based on this report. A

monthly Availability and Performance Report shall be provided to the Karnataka

State Police / KCoPS at the end of every month containing the summary of all

incidents reported and associated SI performance measurement for that period.

The monthly Availability and Performance Report will be deemed to be accepted

by the Karnataka State Police / KCoPS upon review and signoff by SI and the

Karnataka State Police / KCoPS. All such reports should be generated from the

EMS tools to be deployed by the vendor under this contract. Wherever required,

some of the Service Levels will be assessed through audits or reports e.g.

utilization reports, measurements reports, etc., as appropriate to be provided by

the SI on a monthly basis, in the formats as required by the Karnataka State

Police The tools to perform the audit will need to be provided by the SI. Audits

will normally be done on regular basis or as required by the Karnataka State

Police/KCoPS and will be performed by the Karnataka State Police / KCoPS or the

appointed third party agencies.

h. EMS system as specified in this RFP shall play a critical role in monitoring the SLA

compliance and hence will have to be customized accordingly. The 3rd party

testing and audit of the system shall put sufficient emphasis on ensuring the

capability of EMS system to capture SLA compliance correctly and as specified in

this RFP. The selected System Integrator (SI) must deploy EMS tool and develop

additional scripts (if required) for capturing the required data for SLA report

generation in automated way. This tool should generate the SLA Monitoring

report in the end of every month which is to be shared with the Karnataka State

Police / KCoPS on a monthly basis. The tool should also be capable of generating



SLA reports for a half-year. The Karnataka State Police / KCoPS will audit the tool

and the scripts on a regular basis. & CRIMINAL TRACKING

NETWORK AND SYSTE

i. The Post Implementation SLAs will prevail from the start of the Operations and

Maintenance Phase. However, SLAs will be subject to being redefined, to the

extent necessitated by field experience at the police stations / higher offices and

the developments of technology practices globally. The SLAs may be reviewed on

an annual/bi-annual basis as the Karnataka State Police / KCoPS decides after

taking the advice of the SI and other agencies. All the changes would be made by

the Karnataka State Police / KCoPS in consultation with the SI.

j. The SI is expected to provide service levels as mentioned in the following tables.

In case these service levels cannot be achieved, it shall result in a breach of

contract and invoke the penalty clause. Payments to the SI are linked to the

compliance with the SLA metrics laid down in the tables below. The penalties will

be computed and calculated as per the computation explained in this agreement.

During the contract period, it is envisaged that there could be changes to the SLA,

in terms of addition, alteration, or deletion of certain parameters, based on

mutual consent of both the parties i.e. the Karnataka State Police/KCoPS and SI.

k. Following tables outlines the key service level requirements for the system, which

needs be ensured by the SI during the operations and maintenance period. These

requirements shall be strictly imposed and either the Karnataka State

Police/KCoPS or a third party audit/certification agency shall be deployed for

certifying the performance of the SI against the target performance metrics as

outlined in the tables below.



4.1 Implementation Phase SLAs:

4.1.1 Capacity Building: Service level

Description

Measurement

Capacity

Building

All the trainees within each of the training program should pass the training exam with more than 80% or more marks conducted after their training

Severity of Violation: High

This service level will be monitored and measured on a per District basis through

online examination of each trainee and their result

If the training quality in the program falls below the minimum service level, it will

be treated as one (1) violation.

The total number of violations for the payment period will be the cumulative

number of violations across all the programs across all Districts in the payment

period.



4.1.2 Data Migration / Digitization:

Service level

Description

Measurement

Data

Migration/

Digitization

Errors having “High” impact would amount from mistakes in section of offence/ FIR details/ Name of accused or complainant/ particulars of accused such as address, contact details, ID (DL No., passport No. etc.). High impacting errors shall have direct implications to penalties.

Errors having “Low” impact would amount from other mistakes. 3 or less low impacting errors per case file will not be subjected for penalties, however mistakes would be corrected by SI at the time of such incident is reported.


This service level will be measured on a monthly basis for each Police Station / Higher Office.

If the data migration / digitization service level in a police station / higher office falls

below the minimum service level, it will be treated as one (1) violation.

The total number of violations for the payment period will be the cumulative number

of violations across all the police stations / higher offices in the payment period.



4.1.3 Delay in milestones: Service level

Description

Measurement

Delay in

achieving any

of the

milestones

The KCoPS and the SI will define the project milestones and deliverables within the framework defined in Error! Reference source not found. of this volume. This activity will be performed during the stage of signing of the agreement and will form part of the contract. Once signed the Project Milestones will remain sacrosanct and SI has to ensure that there are no delays within these milestones. Here it must be noted that any delay arising out of reasons attributable to KSP, KCoPS or any of their agencies, will not invoke any penalty. A delay of 1 week in any of the Project Milestones will be considered as a “low” level violation. Any delay beyond that will be considered as a “high” level violation.


This service level will be measured on a monthly basis for the entire project. Any delay in any particular milestone will be considered as ‘1’ violation.

The total number of violations for the payment period will be the cumulative number

of violations across that entire period for the entire project.

4.1.4 Violations and Associated Penalties:

a. The primary intent of Penalties is to ensure that the system performs in

accordance with the defined service levels. Penalties are not meant to be

punitive or, conversely, a vehicle for additional fees.

b. Penalty Calculations. The framework for Penalties, as a result of not meeting the Service

Level Targets is as follows:

i. The performance will be measured for each of the defined service level metric

against the minimum / target service level requirements and the violations will be calculated accordingly.

ii. The number of violations in the reporting period for each level of severity will be totaled and used for the calculation of Penalties.

iii. Penalties applicable for each of the high severity violations are 0.1% of respective payment- period payment to the SI.

iv. Penalties applicable for each of the medium severity violations are 0.05% of respective payment- period payment to the SI.



c. In case more than one SLA is breached because of a common reason then the

breach drawing highest penalty will become applicable.

4.2 Post Implementation Phase SLAs:

1. Primary DC/DRC Site Infrastructure Systems and Application Availability and Performance:

a. Production Police IT and other advanced applications - The failure or disruption

has a direct impact on the Karnataka State Police’s ability to service its police

stations / higher offices, ability to perform critical back-office functions or a direct

impact on the organization. This includes but not limited to:-

i. Storage and related switches at Primary DC and DRC.

ii. Web, Application, Database, and Backup Servers at Primary DC and DRC.

iii. Primary DC to DRC connectivity.

iv. Primary DC and DRC network infrastructure.

v. Primary DC and DRC security infrastructure.

b. Other Systems in Production and Non Production Systems (Development, QA,

and Training). The failure or disruption has no direct impact on the Karnataka

State Police’s ability to serve its police stations / higher offices, or perform critical

back-office functions.

i. Production non-POLICE IT Application Servers.

ii. Test, QA and Training Servers.

iii. Helpdesk infrastructure & applications.

iv. EMS Infrastructure.

c. Police IT Components and advanced applications: The failure or disruption has a

direct impact on the Karnataka State Police’s ability to service its police stations /

higher offices, ability to perform critical back-office functions or a direct impact

on the organization.



d. Non Police IT and advanced applications Components: The failure or disruption

has no direct impact on the Karnataka State Police’s ability to serve its police

stations / higher offices, or perform critical back-office functions.

e. These service levels will be monitored on a monthly basis.

f. The below tables gives details on the Service Levels the SI should maintain.

Service Level

Description

Measurement

Infrastructure Availability

Availability of production Police IT systems and advanced applications shall be at least 99% in a particular month.


Availability in each month of the period of calculation

Violations for calculation of

penalty

< 99% &>= 98.5% 1 < 98.5% &>= 98% 2 < 98% 3

In addition to the above, one (1) additional violation will be added for each % drop below 98%, to the overall violations for this service level. Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the services would amount to deviation / violation.

Infrastructure

Availability

Availability of Police IT application and all its components in production and non-production systems shall be at least 97% in a particular month.

Severity of Violation: Medium

Availability in each month of the period of calculation


penalty

< 97% &>= 96.5% 1 < 96.5% &>= 96% 2 < 96% 3

In addition to the above, one (1) additional violation will be added for each % drop below 96%, to the overall violations for this service level. Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the services would amount to deviation / violation.



Infrastructure

Availability

Recovery Time Objective (RTO) shall be less than or equal to six hours (6) hours.


Each instance of non-meeting this service level will be treated as one (1) violation. The same will be also verified using DR drill, to be conducted by the SI one in every quarter of a year.

Infrastructure

Availability

Recovery Point Objective (RPO) should be two hours. (Data loss of only 2 hours in case of failure of Primary DC).

Severity of Violation: High Each instance of non-meeting this service level will be treated as two (2) violations. The same will be also verified using DR drill, to be conducted by the SI one in every quarter of a year.

Infrastructure Performance

Sustained period of peak CPU utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes.


Each occurrence where the peak CPU utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance. Number of instances over the six month period

Violations for calculation of penalty

>0 & <=3

1

>3

2

In addition to the above, if the number of instances in any month in the six-month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level. Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the services would amount to deviation / violation.



Infrastructure

Performance

Sustained period of peak I/O utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes. Severity of Violation: High

Each occurrence where the peak I/O utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance. Number of instances over the six month period


>0 & <=3

1

>3

2

In addition to the above, if the number of instances in any month in the six- month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level. Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the services would amount to deviation / violation.



g. Every incidence of security breach would be considered high severity of violation

and would be treated as 5 violations for calculation of penalty. Karnataka State

Police would also have discretion to appoint third party agency for security audit

of the entire CCTNS system.

4.2.1 Karnataka State Police / KCoPS Site Infrastructure Systems

a. Critical KSP Police Site Systems: The failure or disruption results in

inability of the police station / higher offices to service its dependent offices

or perform critical back-office functions. Critical KSP Police site infrastructure

means the IT infrastructure at KSP site which are shared by multiple users i.e.,

Core Switch, Core Routers, etc.

Application Performance

Average response time while using Police IT application, with a transaction volume of 10,000 or more number of transactions performed per minute over the Intranet based application software without any deadlocks and contentions taking place over application / web server or database server resources and with < 70% System Utilization (including CPU & memory). This service level will be monitored on a monthly basis.


The list of critical business functions and peak usage hours will be identified by the Karnataka State Police / KCoPS during the Supply and System Integration Phase. Average application response time in each month of the period of calculation


>4s & <=5s 2

>5s & <=6s 4

>6s 5

In addition to the above, one (1) additional violation will be added for every second, if the average turnaround time goes beyond 6s, to the overall violations for this service level.

Response time at selected Police Stations and Offices, for the time window of office working hours, for Police IT application would be monitored using application performance measurement tools (part of EMS). The average response time would be calculated by dividing the total response time, for all requests summed together, by the number of requests made to the application system. It would be the responsibility of the SI to ensure that either the size of the file or the time taken to query databases or time taken to perform complex business operations does not affect the response time.



b. This service level will be measured on a monthly basis for each implementation site.

c. The below tables gives details on the Service Levels the SI should maintain. Service Level

Description

Measurement

Systems Availability at KSP Sites

Availability of the critical site infrastructure components at all the implementation sites shall be at least 99%

Severity of Violation: High This service level will be measured on a monthly basis for each implementation site.

If the availability in a month for an implementation site falls below the minimum service level, it will be treated as one (1) violation.

The total number of violations for the six-month period will be the cumulative number of violations across all the months across all sites in the six-month period. Reports generated through Helpdesk will be used as a basis for measuring this SLA.

4.2.2 Handholding Support: KSP Site Support:

a) Level 1 Incidents: The incident has an immediate impact on the KSP's

ability to service its police stations / higher offices, to perform critical back-

office functions or has a direct impact on the organization.

b) Level 2 Incidents: The incident has an impact on the KSP’s / KCoPS

ability to service its police stations / higher offices that while not immediate,

can cause service to degrade if not resolved within reasonable time frames.

c) The severity of the individual incidents will be mutually determined by the

Karnataka State Police / KCoPS and SPMU / SI.

d) The scheduled operation time for the KSP / KCoPS site systems shall be the

business hours of the KSP / KCoPS.

e) This service level will be measured on a monthly basis for each implementation site.



The tables on the following page give details of the Service Levels the SI is required to maintain.

Service Level

Description

Measurement

KSP Site Support

Performance

80% of the Level 1 Incidents at each site should be resolved within 2 business hours from the time call is received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 8 business hours.


This service level will be measured on a monthly basis for each implementation site. If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six-month period. Average number of instances per month = (Total number of instances for the six-month period) / 6 Reports generated through Helpdesk will be used as a basis for measuring this SLA.

Average number of instances

per

month


penalty

>0 &<=4 1

>4 &<=8 2

>8 &<=12 3

>12 4



KSP Site Support

Performance

80% of the Level 2 Incidents at each site should be resolved within 6 business hours from the time a call is received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 48 hours.


This service level will be measured on a monthly basis for each implementation site. If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six-month period. Average number of instances per month = (Total number of instances for the six-month period) / 6 Reports generated through Helpdesk will be used as a basis for measuring this SLA.

Average number of instances

per month


>0 &<=4 1

>4 &<=8 2

>8 &<=12 3

>12 4

KSP Site Support

Performance

Replacement of hardware equipment shall be done within 7 days of notification by the KSP. Such equipments would have failed on four or more occasions in a period of less than three months or six times in a period of less than twelve months. (Mean Time Between Failure Condition)


Each instance of non-meeting this service level will be treated as one (1) Violation.

4.2.3 Handholding Support: Application Support:

a) Level 1 Defects: The failure to fix has an immediate impact on the Karnataka State Police’s ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization.

b) Level 2 Defects: The failure to fix has an impact on the Karnataka State Police's ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.



c) Level 3 Defects: The failure to fix has no direct impact on the KSP's ability to serve its police stations / higher officers, or perform critical back-office functions.

The severity of the individual defects will be mutually determined by the KCoPS and SPMU. This service level will be monitored on a monthly basis.

The below tables gives details on the Service Levels the SI should maintain.

Service Level

Description

Measurement

Application Support Performance

95% of the Level 1 defects shall be resolved within 4 business hours from the time of reporting full details.


This service level will be monitored on a monthly basis.

Performance over the six-

month period

Violation for calculation of

penalty

<95% &>=90% 1

<90% &>=95% 2

<85% 3

Reports generated through Helpdesk will be used as a basis for measuring this

SLA.

In addition to the above, if the service level in any month in the six-

month period falls below 85%, one (1) additional violation will be added

for each such month to the overall violations for this service level.


95% of the Level 2 defects shall be resolved within 72 hours from the time of reporting full details. Severity of Violation: High

This service level will be monitored on a monthly basis. Performance over the six

month period


penalty

<95% & >=90% 1

<90% & >=85% 2

<85% 3

In addition to the above, if the service level in any month in the six- month period falls below 85%, one (1) additional violation will be added for each such month to the overall violations for this service level. Reports generated through Helpdesk will be used as a basis for measuring this SLA.




100% of the Level 3 defects shall be resolved within 120 hours from the time of reporting full details.



Performance over the six

month period


penalty

<100% & >=90% 1

<90% & >=80% 2

<80% 3


Application Support

Performance

Up to date of the documentation of the design, modifications, enhancements, and defect-fixes in the half-yearly period.


This service level will be measured on a half-yearly basis, through either an external auditor or internal auditor from KCoPS. Each instance of non-meeting this service level will be treated as one (1) violation.



4.2.4 Handholding Support: Helpdesk and Data Center Support:

a) Level 1 Calls: The failure to fix has an immediate impact on the KSP ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization.

b) Level 2 Calls: The failure to fix has an impact on the KSP’s / KCoPS ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.

c) Level 3 Calls. The failure to fix has no direct impact on the KSP/ KCoPS ability to serve its police stations / higher offices, or perform critical back-office functions.

d) This service level will be monitored on a monthly basis.

e) The scheduled operation time for the Helpdesk shall be 24 x 7.

f) The below tables gives details on the Service Levels the SI should maintain.

Service Level

Description

Measurement

Helpdesk

Performance

98% of the calls shall be answered within 45 seconds. Severity of Violation: High


Performance over the six

month period

Violation for calculation

of penalty

<98% & >=90% 1

<90% & >=80% 2

<80% 3




4.2.5 Reporting:

The below tables gives details on the Service Levels the SI should maintain for KSP

site systems availability.

Service Level

Description

Measurement

Availability and

Performance

Report

Provide monthly SLA compliance reports, monitoring and maintenance related MIS reports by the 5th of the following month.


This service level will be monitored on a monthly basis. If the monthly SLA compliance report related to the service level metrics is not provided in the given timeframe, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months in the six-month period. Total number of instances

0ver the six month period


penalty

>0 & <=3 1

> 3 2



4.2.6 Credits for Successful Application Uptake:

The following table gives details of the credits that can be gained by the SI for

successful uptake of the application in Karnataka State Police. The credits will not

be calculated for the first reporting period and would commission from next

reporting period.

Service Level

Description

Measurement

CCTNS Uptake The following metrics will be measured at the end of each reporting period for each District that has been declared as “Go Live”:

1. Number of key transactions carried through internet (ex: Transactional

such as submitting an application for a no objection certificate and

Informational such a requesting the status of a case).

2. Number of active users profiles in Police IT.

3. Number of read-write transactions on Police IT system. 4. Number of Searches carried out on data in Police IT. 5. Total number of FIRs prepared through Police IT. 6. Total number of Crime Details Forms prepared through Police IT. 7. Total number of Key Investigation Forms prepared through Police IT. 8. Total number of Arrest Cards prepared through Police IT. 9. Total number of Charge Sheets prepared through Police IT. 10. Quality (Regency and accuracy) of information available in Police IT. 11. Number of cases reported to be solved because of the availability of Police

IT 12. Number of ad-hoc requests successfully responded to using Police IT. 13. Turnaround Time for submitting the monthly and annual

crime/criminal information to NCRB from the State/UT.

A credit will be gained for each of the above parameters if the uptake for that

parameter shows significant improvement.

The following table applies for each of the above parameters:

% increase over the measurement in the last reporting period

Credits

>5 &<=10% 2 >10 &<=15% 3

> 15% 4



4.2.7 Violations and Associated Penalties:

a) The primary intent of Penalties is to ensure that the system performs in

accordance with the defined service levels. Penalties are not meant to be

punitive or, conversely, a vehicle for additional fees.

b) A six monthly performance evaluation will be conducted using the six monthly

reporting periods of that period.

c) Penalty Calculations. The framework for Penalties, as a result of not meeting the

Service Level Targets are as follows:

i. The performance will be measured for each of the defined service level metric

against the minimum / target service level requirements and the violations

will be calculated accordingly.

ii. The number of violations in the reporting period for each level of severity will

be totaled and used for the calculation of Penalties.

a. If the total number of credits gained by the SI is lower than the total

number of high severity violations in the reporting period, the total

number of credits will be subtracted from the total number of High

Severity Violations in the reporting period for the calculation of Penalties.

b. If the total number of credits gained by the SI is higher than the total

number of high severity violations in the reporting period, the resultant

total number of high severity violations in the reporting period for

calculation of penalties will be considered as zero (0).

iii. Penalties applicable for each of the high severity violations are two (2) % of

respective half yearly payment to the SI.

iv. Penalties applicable for each of the medium severity violations are one (1%)

of respective half yearly payment to the SI.

v. Penalties applicable for each of the low severity violations is half percentage

(0.5%) of respective half yearly payment to the SI.

vi. Penalties applicable for not meeting a high (H) critical performance target in

two consecutive half years on same criteria shall result in additional

deduction of 5% of the respective half yearly payment to the SI. Penalty shall



be applicable separately for each such high critical activity.

vii. Penalties applicable for not meeting a medium (M) critical performance

target in three consecutive quarters on same criteria shall result in

additional deduction of 3% of the respective quarterly payment to the SI.

Penalty shall be applicable separately for each such medium crit ical activity.

viii. Penalties applicable for not meeting a low (L) critical performance target in

three consecutive quarters on same criteria shall result in additional

deduction of 2% of the respective quarterly payment to the SI. Penalty shall

be applicable separately for

ix. Each such medium critical activity.

x. The total amount of penalties levied during any review period would not

exceed 25% of the amount payable to the SI for that period. However, this

does not include penalties which can be levied for those items which are

outside the regular payments e.g. implementation of CCN.

xi. It is to be noted that if the overall penalty applicable for any of the review

period during the currency of the contract exceeds 25% or if the overall

penalty applicable for any of the successive half year periods during the

currency of the contract is above 15%; then the Karnataka State Police/KCoPS

shall have the right to terminate the contract.

xii. SI is expected to draft helpdesk and EMS reports which can help in measuring

the performance of the SI with respect to the SLAs.



5. Annexures

5.1 Annexure-A: Format for Change Control Notice

Change Control Note: CCN Number:

Part A: Initiation

Title:

Originator:

Sponsor:

Date of Initiation:

Details of Proposed Change (To include reason for change and appropriate details/specifications. Identify any attachments

as A1, A2, and A3 etc.)

Authorized by KCOPS Date:

Name:

Signature:

Received by the SI

Date:

Name:

Signature:

Change Control Note CCN Number:

Part B : Evaluation

(Identify any attachment as B1, B2 and B3) Changes to services, charging structure,

payment profile, Documentation training, services levels and component working

arrangements and contractual issues.

Brief description of solutions:

Impact:

Deliverables :

Time Table :



Charges for implementation : (including a

schedule of payments)

Other Relevant Information:

(including value-added and acceptance criteria)

Authorized by the System

Integrator

Date:

Name

Signature :

Change Control Note CCN Number

Part C : Authority to proceed

Implementation of CCN

as submitted in part A,

in accordance in part B

Approved

Rejected

(Requires further information (as follows, or as attachment 1 etc.))

For KCoPS

For the System Integrator

Signature: Signature:

Name: Name:

Title: Title:

Date: Date:



5.2 Annexure-B: List of Services to be provided by the SI

Various services including, but not limiting, to be offered by the SI will include:

i. Project initiation & Solution Design including SRS, Design documents, hardware requirement report & detailed deployment plan for the software applications & other components of the project,

ii. Development and/ or customization of the CCTNS (POLICE IT ERP) Solution, Integration with existing applications & migration of existing data including the testing and user acceptance.

iii. Site Preparation and LAN creation.

iv. Procurement/supply, deployment, and commissioning of the necessary Hardware at all the KSP locations mentioned in geographical scope of RFP Volume-I.

v. Procurement/supply, deployment and commissioning of the required

Networking equipments & connectivity and Up gradation of bandwidth at the existing locations

vi. Data Entry and digitization of the records available in the paper files and

migration of the data available in the existing databases,

vii. Training to the staff members and stakeholders of the Department and necessary Change Management, and

viii. Provisioning of Change Management.

ix. Provisioning of Handholding support for a period of six months post successful

Go Live of CCTNS Solution.

x. Operations and maintenance of the system including providing technical support for IT solution for a period of five years starting from the date of successful Go Live of CCTNS Solution.

Note:

a. SI will have to implement the Solution keeping in mind the functions and

services of the department and at the end the solution shall include all the

necessary application modules as well as hardware components as per the

requirements of Karnataka State Police / KCoPS.



b. The selected SI shall implement the solution based on the requirements

identified in this RFP and shall suggest improvements (if any) at the time of

the designing the solution. It is expected that SI will validate the

Requirements/ Architecture deigns, etc. proposed in this RFP and will

improve upon it, if required.

5.3 Annexure-C: Minimum Required Deliverables and Associated Timelines

Detailed Project Plan

S. No.

Project Activity Deliverables Timelines in weeks (0 – from date of signing of contract)

1 Resource mobilization and taking control of Facility Management of existing DC and Client Locations

0

2

Project planning

i. Detailed Project Plan (DPP) for Implementation of the Project ii. Risk Management and Mitigation Plan iii. Manpower Deployment Plan

0+1

3 Approval by KCoPS

Approval of DPP, Risk Management, Manpower Deployment

0+1

Study and Design

4 Detailed assessment of functional and MIS requirements

iv. Updated/ vetted FRS report including list of additional features that would result in further improvement in the overall application performance for consideration of the KSP v. A comparative report on the extent of functionality currently available in the existing application (KCoPS by KSP) other applications vi. Detailed integration and interfacing model vii. Change/ Reference document including all the changes or deviations from the KCoPS/ FRS of other modules

0+2

5

Finalization/ Vetting of FRS

6 Approval by KCoPS

Approval on updated FRS, comparative report, detailed integration & interfacing model & change/ reference document

0+3



7

System Study – study the legislation, business processes and organization design of KSP along with relevant reports such as PIM

viii. A comprehensive System Requirement Study (SRS) document ix. Templates of the test plan, Technical Architecture Document, SRS, SRS, design documents, site survey report, Requirements Traceability Matrix & other templates x. System Requirement Specification Report and Software Requirement Specification reports meeting all the Business, Functional and technical requirement of KSP and incorporating all the functional specifications, standards provided by the NCRB, KSP specific requirements and different integration points with CAS (Centre), external agencies and other applications of KSP xi. List of additional features proposed in complete CCTNS Application xii. POLICE IT Application Software Implementation document w.r.t. Development, Configuration, Customization, Extension and Integration as per KSP’s requirements

0+6

8 Approval by KCoPS Approval of SRS and templates 0+7

9 Preparation of Solution Design documents

A detailed Design document including: xiii. Technical Architecture Document (Application, Network, and Security) xiv. High Level Design xv. Low Level Design xvi. POLICE IT ERP Application Test Plans and Test Cases xvii. SLA and Performance Monitoring Plan

0+11

10 Approval by KCoPS Approval of detailed document (KSP & NCRB)

0+13

11 Site Survey xviii. A site survey report detailing the current status of each site and the enhancements to be made at each site(s) based on the State’s requirement and the guidelines of MHA, NCRB

0+8

12 Approval by KCoPS Approval of Site Survey Report 0+8

13 IT infrastructure sizing xix. Final BoM with Technical 0+14



specifications for the IT Hardware, Network and other IT Infrastructure Requirements xx. Strategy for Data Centre and DR Site xxi. Report on the reusability of existing infrastructure xxii. Hardware procurement & Deployment plan

14 Approval by KCoPS Approval of reports on final infrastructure requirements, reusability of existing infrastructure and hardware procurement & deployment plan (KSP & NCRB)

0+14

15 Data Migration Strategy xxiii. Data Migration Strategy and Methodology

0+14

16 Approval by KCoPS xxiv. Approval of data migration strategy & methodology

0+14

17 Procurement, Commissioning and operationalization of IT infrastructure at Data Centre and DR

xxv. Additional Hardware and Network devices at DC and DR

0+20

18 Enhancement and Configuration of the POLICE IT application software and unit and integration testing of all its modules

xxvi. Final version of the Police IT Application Software

0+24

Implementation

19 3rd Party Audit and UAT of POLICE IT application software based on the requirement specifications

xxvii. Feedback Report based on 3rd Party Audit and UAT

0+27

20 Implementation of recommendations from UAT and 3rd Party Audit

xxviii. Updated version of the Police IT Application Software and the DC and DR infrastructure with all recommendations implemented

0+30

21 Approval by KCoPS Approval of 3rd Party Audit and UAT reports

0+31

22 Integration with CAS (Centre) xxix. Integration Report along with the architecture

0+30

23 Data digitization and migration of historical data

xxx. Data Digitization and Migration Report

0+32

24 3rd Party Audit of the data digitization process and the quality of data generated

xxxi. Final and complete database of Police records

0+33



25 Approval by KCoPS Approval of data migration & digitization of historical data

0+33

26 Site preparation at Pilot Phase Client site locations

xxxii. Site Preparation Report 0+32

27 Procurement, Commissioning and Operationalizing the IT infrastructure at Pilot phase Police locations

xxxiii. Pilot Phase Implementation Report

0+32

28 User Training on Pilot Phase Police IT Application Software

xxxiv. Training of users and evaluation report

0+32

29 Approval by KCoPS Approval of training feedback and evaluation report

0+32

30 Pilot rollout in three districts 0+34

31 Go-Live of Pilot xxxv. Commissioning Report for Pilot Sites, Data Centre and DR Site xxxvi. Performance and Load Testing Report for Pilot phase xxxvii. Operational Helpdesk xxxviii. Manpower deployment details

0+34

32 Approval by KCoPS Acceptance of commissioning of Pilot Phase on the basis of completion of activities

0+34

33 Improvement of application according to the experience of Pilot Phase

0+35

34 3rd Party Validation and UAT of the improvements incorporated.

0+36

35 Police IT application software and hardware customization for Phase II and integration with external agencies & advanced applications. The existing system (KCoPS) will run in parallel till transition period testing and shall migrate to new system (POLICE IT ERP) once declared commissioned.

xxxix. Pilot phase suggestion incorporation report

0+36

36 Approval by KCoPS Approval of the pilot phase suggestion incorporation report

0+36

Final Rollout Phase implementation

37 Site preparation at Final Rollout Phase Client

xxxx. Report on site preparation 0+35



locations

38 Approval by KCoPS Approval of report on site preparation 0+36

39 Procurement, Commissioning and Operationalizing of Additional IT infrastructure at Final Rollout Phase Client locations

xxxxi. Final Rollout Phase Commissioning Evaluation Report

0+36

40 Capacity Building and Change Management, including specialized training and resource mobilization

xxxxii. Capacity Building & change management report

0+38

41 Approval by KCoPS Approval of evaluation report & change management report

0+38

42 User Training on complete Police IT Application Software

xxxxiii. Training of users & evaluation report and change management report

0+38

43 Approval by KCoPS Approval of evaluation report & change management report

0+38

44 State wide rollout xxxxiv. Report on amendments/ enhancements/ modifications made based on inputs of KSP / Third Party’s Acceptance Testing for State-wide Roll-Out

0+40

45 Approval by KCoPS Approval of report 0+40

46 Go-Live for complete CCTNS Solution

xxxxv. Go-Live Acceptance from KSP xxxxvi. Report on roll-out across State including a. Site Preparation and Infrastructure Deployment Report across State b. Manpower Deployment Report c. Data Migration Report including Test Plans and Test Results for Data Migration d. Training Delivery Report e. Overall Test Report

0+52

47 Approval by KCoPS

Acceptance of commissioning of Phase II (Entire CCTNS Project commissioning) on the basis of completion of activities

0+52

Post Implementation - Operation and Maintenance

2 Years from the “Go-Live” of Complete Police IT Solution

1 Handholding support Reports submission on handholding of sites For next 6 months from “Go-Live of each



of the phases –Pilot and complete Police IT solution respectively”

2 Approval by KCoPS Approval of reports Within one month of report submission by SI

3 Project Operation and Maintenance

xxxxvii. Monthly & Half yearly Progress Report on Project including SLA Monitoring Report and Exception Report xxxxviii. Project Quality Assurance report xxxxix. Details of all the issues logged

2 Years from the date of “Go-Live” of Complete Police IT Solution

4 Approval by KCoPS Approval of half yearly reports Within two weeks of report submission by SI

Key Notes for above Table: a. “Go-live” is a date, 3 month after the proposed Police IT system has been made completely

operational, in its entirety, as per the requirements provided in this RFP across all Police Stations. Within this period of 3 months, first month would be provided for acceptance go-live while the next 2 months would be stabilization period. While acceptance go-live period would be utilized to review the impact of the application software and its adherence to the project objectives set out in this RFP. The stabilization go-live would be used to review the performance of the application software in terms of its capacity to handle load and its error free operations.

b. The timelines mentioned for each milestone, occurring before the go-live, can be negotiated between the SI and the department and minor adjustments to the timelines can be performed without impacting the overall go-live. In such circumstances the Implementation & Rollout SLAs will get modified accordingly. Such changes have to be signed off, by the SI and the department, as part of the contract.

c. Penalties shall be levied by the Department for delay in completion of the milestones. The details of the penalties are specified in the Service Level Agreements of this RFP.

d. It is to be noted that upon completion of Go-live the SI is required to submit the updated source code and any document, which may have undergone changes after their initial delivery, as per the milestones. Further, at the end of each quarter of operations and maintenance support, SI is required to submit all the updated system design documents, specifications, source code, application deployment files, user manuals, administration manuals, software change logs and all other applicable deliverables, which may have undergone changes as a result of any change control note getting executed during that quarter.

e. The Go-live of solution shall be upon certification of the entire Police IT system by the third party agency. SI is required to address all the gaps identified during the testing to the satisfaction of the department prior to Go-live.

f. All the documents/manuals shall be kept up to date by the SI based on the changes to the system functionality performed during the contract period. The revision history shall be



maintained by SI for all such changes. Further the SI should, as and when required, submit an updated version of all documents/manuals incorporating all such changes or updations which may have taken place over the documents as a result of knowledge gained or user experience and related feedback of the documents.

g. The payment during O & M phase (Year 1 - 3 of implementation) is also subject to successful demonstration of SLA measurement process/reports for the SLA’s indicated in this RFP. The SLA reporting tools/process implemented by the SI is subject to a Third party review and SI shall address any issues identified during such third-party review for achieving the eligibility for this payment.

h. A deliverable would undergo multiple iterations before it gets approved. Iterations would involve review by the department and modification of the deliverable by the SI, accommodating the suggestions provided. The SI needs to plan accordingly.

5.4 Annexure-D: Bill of Material

A. Bill of Material – Software Solution:

The SI will ensure that all the licenses of proposed application / system software etc.

procured for this project are procured in the name of CEO, KCoPS, and Karnataka

State Police and shall be as per requirement of this Agreement.

Note: Technical Statement for software solutions mentioned in the “Solution

Information and Bill of Material Software solution” part of Volume-II of the RFP

should be considered for Bill of Material Software Solutions

B. Bill of Material – Infrastructure:

Technical Compliance Statement mentioned in the in Annexure-B - Bill of Quantity

and Technical Specifications given in Volume-I of the RFP should be considered for

Bill of Material Infrastructure.



5.5 Annexure-E: Roles & Responsibilities of the Parties

1. Roles and Responsibilities of System Integrator

1) Preparation of Detailed Project Plan in line with the overall plan provided in the RFP. The same should be prepared in consultation with KCoPS or its nominated agencies

2) Procure, install, commission, operate and maintain: a. Requisite hardware & system software at Police Units, Data Center and other

locations as per the requirements mentioned in the Volume-I of RFP; b. Networking equipments, connectivity services and LAN as per the requirements

mentioned in the Volume-I; c. Meet the defined SLAs for the performance of the system.

3) Addressing technology obsolescence by appropriate up-gradation, replacement, and / or replenishment of systems deployed at various locations (Data Centre, HQ and other locations).

4) Insure the entire hardware and infrastructure to be deployed at various locations for the entire duration of the contract against vandalism, theft, fire and lightening, etc.

5) Keep all system software i.e. OS, antivirus, office applications etc., for Servers, PCs etc. at Data Centre and various locations, up to date by installing regular upgrades / patches.

6) Rectification of system software problems due to crashing or malfunctioning of the OS, RDBMS, or front end within the time limits to meet the SLAs as defined in this Agreement.

7) Develop / customize, deploy and maintain the requisite Software Solution as per the requirements of the KCoPS at concerned locations.

8) Provide necessary support for the resolution of bugs, patches, & upgrades of the software solution.

9) Provide necessary manpower for managing the Change Requests. 10) Design various manuals like User manual, Trouble Shooting manual etc. for the system. 11) Provide training on application modules to the staff members and stakeholders of the KSP 12) Maintain the business continuity. 13) Deploy the required manpower to manage the operations 14) Ensuring the SLAs for downtime of system, software customization, procurement and

delivery of hardware & networking equipments, errors in data entry, etc. as defined in RFP Volume-I are met.

15) Management and quality control of all services and infrastructure. 16) Any other services which is required for the successful execution of the project. 17) Regular Backup as per the schedule and Disaster Recovery. 18) Generation of MIS reports as per the requirements of KCoPS. 19) Generation of the report for the monitoring of SLAs. 20) Meet the minimum defined Technical Specifications for the IT Infrastructure including

Hardware and networking equipments keeping in mind the application and future requirements of the Karnataka State Police / KCoPS

The detailed scope of work, roles and responsibilities of System Integrator for Police IT system are discussed in detail in Scope of Services section of the RFP document.



2. Roles and Responsibilities of KCoPS or its nominated agency:

1) Constitute the Governance and Project Management Structures from Government as required for Police IT implementation

2) Evaluate the bids received in response to this RFP and select the System Integrator 3) Finalization of the agreement and the SLA with the System Integrator 4) Facilitate meeting of the Empowered & Apex Committees at regular intervals to take

stock of the progress of the project, resolve issues and issue relevant Government Orders and guidelines with respect to any reforms or Business process reengineering with defined Standard operating procedures (SOP)

5) Finalization of project implementation plan along with timelines and deliverables in consultation with the System Integrator with best practices in industry.

6) Seek nomination of nodal officers within the department who will be the department’s point of contact for the System Integrator for various approvals and validations.

7) Provide adequate space for setting up of infrastructure, software development and other activities to be carried out by the System Integrator.

8) Coordination between all the Police Units for providing necessary information for the study and development / customization of the necessary solution.

9) Co-ordination with BSNL Operator and other state agencies to assist the System Integrator in execution of the project.

10) Coordinate with SI for conducting workshops for the Stakeholder departments. 11) Provide the data available in the form of physical files and existing databases to the SI

for digitization purposes. 12) Select a reputed 3rd party as the agency for conducting security audit of the Police IT

system 13) Deployment of staff members and 3rd Party Auditors of the KSP/KCoPS for verification

of the digitized data within the defined timelines. 14) Audit that Data Backups are being taken regularly by the SI as per the schedule agreed

upon. 15) Audit that the hardware and other infrastructure deployed by the SI at the Data Centre,

DR site and other locations etc. meets the minimum specifications as mentioned in RFP and is maintained properly to meet the SLAs as defined in RFP.

16) Monitoring of overall timelines, SLAs and calculation of penalties accordingly. 17) Creation of suitable structures and procedures to evaluate /ensure that the payment that

is due for the services rendered is paid in terms of the SLA/Agreement conditions 18) Tie-up with one or more Banking or Financial institutions to facilitate e-Payment

(Receipts) using Payment Gateways. 19) Build the necessary tie-up required with Certifying Agencies for the issue of digital

certificates 20) Create a mechanism for resolution of disputes that may arise between the System

Integrator and the Government 21) Implement policy reforms and amendments with Best practices as required for

implementation of the project 22) Engage third party experts / agencies (TPA) to perform the validation of deliverables

during project design, development, implementation, Acceptance & operations phases



23) Monitoring and managing project performance 24) Review of performance of the vendors and stakeholders and undertake corrective actions

to achieve the project objectives 25) Coordinate with all the stakeholders and third party agencies, vendors involved in the

Police IT Project 26) Overall project issue & risk Management 27) Reporting project progress, successes, issues and risks to the steering committee and

support in taking corrective actions, with mitigation plans 28) Project communications management with weekly review meetings. 29) Conducting UAT for the application solution deployed. 30) Issuing the Acceptance Certificate on successful deployment of the software application,

hardware deployed, digitized data and for other components of the Scope of Work (wherever required).

31) Any other requirements that could arise during operations for effective governance and to meet any administrative requirement.

32) To create internal capacity now for execution of the project after takeover from the System Integrator.

33) Identification of list of personnel (government users and other stakeholders) who shall be trained and issue communication to the trainees regarding the time and venue where the training activity is held.

34) Provide office space/ infrastructure required for conducting training programs. 35) Ensuring the staff members and other stakeholders attend the training programs as per

the schedule defined by the SI and agreed upon by KCoPS or its nominated agency. 36) Provide sign off on the deliverables of the project including SRS, design documents etc.

as defined in the RFP document.

Following presents the summary of roles and responsibilities of various stakeholders of Police IT project.

EC – Steering Committee

KSP – Karnataka State Police, Government of Karnataka

SI– System Integrator

CAA – Certification & Audit Agency

PMO – Project Management Office



Table 1: Stakeholder Responsibilities for Police IT Implementation

S.N Activity EC SI KSP / PMO

CAA

1. Selection of Implementation, Audit & Certification agencies

Y Y

2. Finalization of Functional Requirements for ‘Police IT’ system covering all the aspects

Y

3. Provide sign-off on the deliverables submitted by SI during design phase

Y Y

4. Coordinate between Police Stations, with BSNL and other required Government agencies

Y

5. System Design, Development & implementation of Final Version of the Police IT system

Y

6. Provisioning of data for digitization Y

7. Data Digitization as required for Police IT system implementation

Y

8. System Configuration Management Y

9. Procurement of additional IT Infrastructure for implementation of Police IT system at DC, DR sites

Y

10. Procurement of additional end user IT Infrastructure for implementation of Police IT system at Police Stations and its offices

Y

11. Audit & Certification of Police IT system Y Y

12. Monitor and measure the performance of the SI against the contractual obligations

Y

13. Provide physical space for implementation of Police IT infrastructure at Police DC and DR site.

Y Y

14. Correction/addressing the gaps identified in Audit & Certification & delivery of error free system for Police IT

Y

15. Identifying resources for internal Capacity Building Y

16. Training of Department employees for usage of Police IT system

Y

17. Operations & Maintenance of Police IT system Y

18. Providing the required bandwidth for internet connectivity and network connectivity at DC and DR as well as physical space for hosting the Police

Y



S.N Activity EC SI KSP / PMO

CAA

IT system at DC and DR sites

19. Ensuring uptime & performance of Police IT system as per defined SLA at DC, DR sites

Y

20. Operation & maintenance of Police IT system at DC, DR sites

Y

21. Performance management including fine-tuning of Operating System, Application Server, Database server, end user systems at DC, DR

Y

22. Obtaining Insurance of the IT Infrastructure for the Police IT system and related IT infrastructure for DC,BC, DR

Y

23. Preparation for ISO27001 Certification for Police IT system within twelve months from date of go-live for DC,BC, DR sites

Y

24. Monitoring & Measurement of SLAs Y

The System Integrator shall set up a Project Office in Bangalore, Karnataka and staff it with Project Management, Team, functional team, technical team and the operations and maintenance team/Help desk for the entire duration of the project.

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esti

on

s o

f th

e G

AP

An

alys

is

rep

ort

p

rese

nte

d

in

the

An

nex

ure

A

o

f th

is

do

cum

ent.

D

uri

ng

the

War

ran

ty P

has

e co

ntr

act

per

iod

, th

e SD

A

shal

l off

er t

he

follo

win

g se

rvic

es:

1.

SDA

sh

all m

ain

tain

Po

lice

IT a

pp

licat

ion

fo

r a

per

iod

o

f 36

mo

nth

s fr

om

th

e d

ate

of

dep

loym

ent.

2

. SD

A

war

ran

ts

that

it

s d

eliv

erab

les

un

der

th

e w

arra

nty

p

has

e w

ill

be

limit

ed

to

soft

war

e

bu

g fi

xes

and

m

ino

r en

han

cem

ents

n

ot

exce

edin

g 3

m

an d

ays

of

effo

rt.

3.

SDA

sh

all m

ake

chan

ges

in f

un

ctio

nal

ity

on

acc

ou

nt

of

chan

ges

in a

pp

licab

le l

egis

lati

on

/ S

tatu

es,

rule

s an

d n

oti

fica

tio

n d

uri

ng

the

soft

war

e d

evel

op

men

t p

erio

d

wh

ich

m

ay

even

re

qu

ire

chan

ges

to

the

syst

em

des

ign

o

f th

e ap

plic

atio

n

soft

war

e.

The

chan

ge o

rder

req

ues

t sh

all

be

exam

ined

an

d a

n

imp

act

anal

ysis

sh

all

be

carr

ied

o

ut.

A

ll m

ino

r ch

ange

s w

hic

h r

equ

ires

les

s th

an 3

day

s o

f m

an

effo

rts

shal

l be

un

der

take

n f

ree

of

cost

. 4

. M

ajo

r ch

ange

s w

hic

h r

equ

ires

mo

re t

han

3 d

ays

will

b

e co

nso

lidat

ed

and

u

nd

erta

ken

u

nd

er

mu

tual

ly a

ccep

tab

le c

ost

an

d t

ime.

1.

SI s

hal

l m

ain

tain

Po

lice

IT a

pp

licat

ion

fo

r a

per

iod

of

36

mo

nth

s fr

om

th

e d

ate

of

sign

ing

of

con

trac

t.

2.

SI

war

ran

ts

that

it

s d

eliv

erab

les

un

der

th

e w

arra

nty

p

has

e w

ill b

e fr

ee o

f an

y d

efec

t o

r b

ugs

. 3

. SI

sh

all

mak

e ch

ange

s in

fu

nct

ion

alit

y o

n a

cco

un

t o

f ch

ange

s in

ap

plic

able

leg

isla

tio

n /

Sta

tues

, ru

les

and

n

oti

fica

tio

n

du

rin

g th

e so

ftw

are

d

evel

op

men

t p

erio

d

wh

ich

may

eve

n r

equ

ire

chan

ges

to t

he

syst

em d

esig

n

of

the

app

licat

ion

so

ftw

are

. Th

e ch

ange

ord

er r

equ

est

shal

l b

e ex

amin

ed

and

an

im

pac

t an

alys

is

shal

l b

e ca

rrie

d o

ut

as p

er t

he

chan

ge c

on

tro

l sch

edu

le.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

4

6

Vo

l I, P

g. 2

19

Mo

dif

icat

ion

to

A

NN

EXU

RE

-B

IT

INFR

AST

RU

CTU

RE

AT

DA

TAC

ENTR

E &

DIS

AST

ER R

ECO

VER

Y C

ENTE

R

Mo

dif

ica

tio

n

Sho

uld

be

able

to

Pu

sh V

PN

po

licy

dyn

amic

ally

to

Eas

y V

PN

Rem

ote

-en

able

d V

PN

so

luti

on

s u

po

n c

on

nec

tio

n,

elim

inat

ing

the

nee

d t

o m

anag

e ea

ch c

lien

t se

par

atel

y an

d t

her

efo

re h

elp

ing

ensu

re e

nfo

rcem

ent

of

the

late

st

corp

ora

te V

PN

sec

uri

ty p

olic

ies

usi

ng

man

agem

ent

soft

war

e.

Sho

uld

be

able

to

Pu

sh V

PN

po

licy

dyn

amic

ally

to

Eas

y V

PN

o

r eq

uiv

alen

t R

emo

te-e

nab

led

V

PN

so

luti

on

s u

po

n

con

nec

tio

n,

elim

inat

ing

the

nee

d t

o

man

age

each

clie

nt

sep

arat

ely

and

th

eref

ore

hel

pin

g e

nsu

re e

nfo

rcem

ent

of

the

late

st

corp

ora

te

VP

N

secu

rity

p

olic

ies

usi

ng

man

agem

ent

soft

war

e.

7

Vo

l I

A

dd

itio

n t

o t

he

Sco

pe

of

Wo

rk

Ad

dit

ion

Sy

stem

, D

atab

ase

an

d a

pp

licat

ion

Lo

g m

anag

emen

t as

per

th

e IT

act

20

00

an

d s

ub

seq

uen

t am

end

men

ts.

8

Vo

l I

A

dd

itio

n t

o t

he

Sco

pe

of

Wo

rk

A

dd

itio

n

In

tegr

atio

n w

ith

th

e le

gacy

sys

tem

s p

rovi

ded

in

“A

nn

exu

re

G –

Tec

hn

olo

gy s

tack

of

exis

tin

g le

gacy

ap

plic

atio

n”.

Th

is

inte

grat

ion

sh

ou

ld r

esu

lt i

n t

he

pro

visi

on

ing

of

follo

win

g m

inim

um

fea

ture

s:

1.

Inte

grat

ed d

ash

bo

ard

2

. C

oh

esiv

e M

IS

3.

Un

ifie

d D

atab

ase

To t

his

en

d t

he

SI s

hal

l b

e re

qu

ired

to

cre

ate

a se

par

ate

dat

abas

e w

hic

h w

ill c

olla

te d

ata

fro

m a

ll le

gacy

sys

tem

s ei

ther

in r

eal

tim

e o

r b

atch

wis

e.

9

Vo

l I,

P

g.

20

3,

Tab

le 1

.0(2

)

Mo

dif

icat

ion

to

Tab

le 1

.0:

Dat

a C

entr

e S

erve

rs T

ech

nic

al

Det

ails

(A

lso

ap

plic

able

fo

r D

RC

) M

od

ific

ati

on

Cac

he:

Min

imu

m o

f 18

MB

C

ach

e: M

inim

um

of

16 M

B

10

V

ol

I,

Pg

. 2

07

,

Mo

dif

icat

ion

to

Ta

ble

3

.0:

Dat

a C

entr

e –

Serv

er

Load

M

od

ific

ati

on

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

5

Tab

le 3

.0(8

.1)

Bal

ance

r w

ith

Glo

bal

Ser

ver

Load

Bal

ance

r (S

LB &

GSL

B)

(Als

o a

pp

licab

le f

or

DR

C)

Sho

uld

Hav

e M

inim

um

75

00

SSL

CP

S fr

om

day

1 a

nd

u

pgr

adab

le

to

12

00

0 SS

L C

PS

in

futu

re

wit

ho

ut

add

itio

nal

har

dw

are

& c

ost

Sho

uld

H

ave

Min

imu

m

75

00

SS

L C

PS

fro

m

day

1

an

d

up

grad

able

to

10

000

SSL

CP

S in

fu

ture

wit

ho

ut

add

itio

nal

h

ard

war

e &

co

st

11

V

ol

I,

Pg

. 2

19

, Ta

ble

5.0

(4)

M

od

ific

atio

n t

o T

able

5.0

: D

ata

Cen

tre

-Fir

ewal

l Ap

plia

nce

-In

tern

al

(Als

o a

pp

licab

le f

or

DR

C)

Mo

dif

ica

tio

n

Min

imu

m o

f 5

Gb

ps

Fire

wal

l Th

rou

ghp

ut

Min

imu

m o

f 2

Gb

ps

IPSe

c V

PN

Th

rou

ghp

ut

Min

imu

m o

f 1

,500

,00

0 c

on

curr

ent

con

nec

tio

ns

50

,00

0 C

on

nec

tio

ns/

seco

nd

Min

imu

m o

f 4

Gb

ps

Fire

wal

l Th

rou

ghp

ut

Min

imu

m o

f 2

Gb

ps

IPSe

c V

PN

Th

rou

ghp

ut

Min

imu

m o

f 1

,500

,000

co

ncu

rren

t co

nn

ecti

on

s

20

,00

0 C

on

nec

tio

ns/

seco

nd

12

V

ol

I,

Pg

. 2

21

, Ta

ble

6.0

(30

)

Mo

dif

icat

ion

to

Tab

le 6

.0:

Dat

a C

entr

e -

Intr

usi

on

P

reve

nti

on

Sys

tem

s (I

PS)

– In

tern

al

(Als

o a

pp

licab

le f

or

DR

C)

Mo

dif

ica

tio

n

The

pro

po

sed

IP

S ve

nd

or

mu

st b

e in

th

e le

ader

s o

r ch

alle

nge

rs

qu

adra

nts

in

th

e m

ost

re

cen

t G

artn

er

Mag

ic Q

uad

ran

t re

po

rt f

or

Net

wo

rk IP

S

The

pro

po

sed

IP

S ve

nd

or

mu

st b

e in

th

e le

ader

s /

Vis

ion

ary

/ ch

alle

nge

rs q

uad

ran

ts i

n t

he

mo

st r

ecen

t G

artn

er M

agic

Q

uad

ran

t re

po

rt f

or

Net

wo

rk IP

S.

13

V

ol

I,

Pg

. 2

23

, Ta

ble

7.0

(3)

M

od

ific

atio

n t

o T

able

7.0

: D

ata

Cen

tre

Co

re L

3 S

wit

ch

Mo

dif

ica

tio

n

Mo

du

lar

arch

itec

ture

, u

p t

o t

en s

lots

fo

r in

terf

ace

mo

du

les

Du

al

swit

ch

fab

ric

cap

able

w

ith

tw

o

ded

icat

ed

fab

ric

slo

ts a

par

t fr

om

th

e in

terf

ace

mo

du

le s

lots

Shal

l pro

vid

e d

istr

ibu

ted

sw

itch

ing

tech

no

logy

(an

y ad

dit

ion

al h

ard

war

e r

equ

ired

fo

r th

e sa

me

shal

l be

Mo

du

lar

arch

itec

ture

o

r eq

uiv

alen

t te

chn

olo

gy

min

imu

m o

f f

ive

slo

ts f

or

inte

rfac

e m

od

ule

s

Du

al s

wit

ch f

abri

c ca

pab

le w

ith

tw

o d

edic

ated

fab

ric

slo

ts a

par

t fr

om

th

e in

terf

ace

mo

du

le s

lots

Shal

l p

rovi

de

dis

trib

ute

d

swit

chin

g te

chn

olo

gy

(an

y ad

dit

ion

al h

ard

war

e r

equ

ired

fo

r th

e sa

me

shal

l b

e

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

6

pro

po

sed

)

Shal

l su

pp

ort

d

istr

ibu

ted

La

yer-

2

and

La

yer-

3

forw

ard

ing

The

swit

ch

shal

l b

e 1

9”

Rac

k M

ou

nta

ble

(p

rop

ose

d)

Shal

l hav

e u

p t

o 2

.4 T

bp

s b

ackp

lan

e ca

pac

ity

Shal

l hav

e u

p t

o 1

Tb

ps

swit

chin

g ca

pac

ity

Shal

l hav

e u

p t

o 7

00

Mp

ps

swit

chin

g th

rou

ghp

ut

Shal

l su

pp

ort

up

to

40

no

n-b

lock

ing

10G

po

rts

or

48

0 n

on

-blo

ckin

g G

igab

it p

ort

s (C

op

per

or

SFP

)

pro

po

sed

)

Shal

l su

pp

ort

d

istr

ibu

ted

La

yer-

2

and

La

yer-

3 fo

rwar

din

g

The

swit

ch s

hal

l be

19

” R

ack

Mo

un

tab

le (

pro

po

sed

)

Shal

l hav

e m

inim

um

of

200

Gb

ps

Swit

chin

g ca

pac

ity/

mo

du

le

Shal

l hav

e m

inim

um

65

Mp

ps

swit

chin

g th

rou

ghp

ut/

mo

du

le

14

V

ol

I,

Pg

. 2

28

, Ta

ble

8.0

(4)

M

od

ific

atio

n t

o T

able

8.0

Dat

a C

entr

e G

igab

it L

2 Sw

itch

M

od

ific

ati

on

Shal

l su

pp

ort

ext

ern

al r

edu

nd

ant

po

wer

su

pp

ly

Shal

l su

pp

ort

ext

ern

al/I

nte

rnal

red

un

dan

t p

ow

er

sup

ply

15

V

ol

I,

Pg

. 2

28

, Ta

ble

8.0

(7)

D

ele

tio

n t

o T

able

8.0

(7)

Dat

a C

entr

e G

igab

it L

2 Sw

itch

(Sec

uri

ty)

(Als

o a

pp

licab

le f

or

DC

an

d D

RC

)

Del

etio

n

Hie

rarc

hic

al u

ser

man

agem

ent

and

pas

swo

rd-

bas

ed p

rote

ctio

n

AA

A/R

AD

IUS/

TAC

AC

S au

then

tica

tio

n

MA

C

add

ress

au

then

tica

tio

n,

80

2.1

x au

then

tica

tio

n

Mu

ltip

le 8

02

.1x

use

rs p

er p

ort

SSH

2.0

, HTT

PS

and

SSL

IP-M

AC

-po

rt b

ind

ing

IP S

ou

rce

Gu

ard

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

7

AR

P d

etec

tio

n

MA

C a

dd

ress

lear

nin

g lim

it o

n a

po

rt

Sup

po

rt S

TP R

oo

t G

uar

d a

nd

BP

DU

Gu

ard

DH

CP

Sn

oo

pin

g

16

V

ol

I,

Pg

. 2

27

, Ta

ble

8.0

(5)

D

ele

tio

n t

o T

able

8.0

(5)

Dat

a C

en

tre

Gig

abit

L2

Sw

itch

D

elet

ion

Lin

k ag

greg

atio

n u

p t

o 1

28

agg

rega

tio

n g

rou

ps

each

su

pp

ort

ing

up

to

eig

ht

GE

po

rts

17

V

ol

I,

Pg

. 1

10

, Se

c . 6

.9(l

)

Ad

dit

ion

to

IN

FRA

STR

UC

TUR

E M

AIN

TEN

AN

CE

AN

D

FAC

ILIT

Y

MA

NA

GEM

ENT

(P

rovi

sio

nin

g,

dep

loyi

ng

and

su

per

visi

ng

pe

rso

nn

el)

Ad

dit

ion

Th

e SI

sh

all

ensu

re t

hat

th

e p

hys

ical

& l

oca

lized

su

pp

ort

is

pro

vid

ed o

n 2

4 X

7 b

asis

at

DC

.

18

V

ol

I,

Sec.

6

.11

(vi)

, P

g.

12

9

M

od

ific

atio

n t

o T

rain

ing

M

od

ific

ati

on

The

SI w

ill h

ave

to i

mp

art

trai

nin

g o

n b

asic

co

mp

ute

r u

sage

& a

cces

s sk

ills

to t

he

trai

nee

s. T

his

wo

uld

no

t in

clu

de

trai

nin

g o

n M

S O

ffic

e o

r an

y su

ch p

rod

uct

s.

The

trai

nin

g w

ill f

ocu

s o

n u

sin

g o

per

atin

g sy

stem

an

d

the

feat

ure

s lik

e b

row

sers

an

d f

ile e

xplo

rers

.

The

SI w

ill h

ave

to im

par

t tr

ain

ing

on

bas

ic c

om

pu

ter

usa

ge

&

acce

ss

skill

s to

th

e tr

ain

ees.

Th

is

wo

uld

al

so

incl

ud

e tr

ain

ing

on

M

S O

ffic

e.

The

trai

nin

g w

ill

focu

s o

n

usi

ng

op

erat

ing

syst

em a

nd

th

e fe

atu

res

like

bro

wse

rs a

nd

file

ex

plo

rers

.

19

V

ol

I,

Sec.

3

.1,

Pg

.

Mo

dif

icat

ion

to

Imp

lem

enta

tio

n F

ram

e w

ork

of

Po

lice

IT

Mo

dif

ica

tio

n

KSP

has

als

o im

ple

men

ted

an

MP

LS a

nd

VP

No

BB

bas

ed

bro

adb

and

net

wo

rk (

KSP

WA

N)

con

nec

tin

g 1

400

Po

lice

Stat

ion

s an

d h

as b

uilt

a f

ull

Dat

a C

ente

r (i

nte

rio

rs a

nd

KSP

has

als

o i

mp

lem

ente

d a

n M

PLS

an

d V

PN

oB

B b

ased

b

road

ban

d n

etw

ork

(K

SPW

AN

) co

nn

ecti

ng

14

00 L

oca

tio

ns

an

d h

as b

uilt

a f

ull

Dat

a C

ente

r (i

nte

rio

rs a

nd

civ

il w

ork

s) in

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

8

civi

l w

ork

s) i

n 1

00

0 S

qft

. sp

ace

at K

SRP

Bat

talio

n i

n

Ban

galo

re.

10

00

Sq

ft. s

pac

e at

KSR

P B

atta

lion

in B

anga

lore

.

20

V

ol I

, Sec

. 6

.6 b

. (a

), P

g.1

01

M

od

ific

atio

n t

o S

cop

e o

f D

ata

Mig

rati

on

an

d D

igit

izat

ion

M

od

ific

ati

on

The

sco

pe

of

dat

a m

igra

tio

n

and

d

igit

izat

ion

sh

all

incl

ud

e:

Dat

a fr

om

old

Po

lice

IT a

pp

licat

ion

sys

tem

to

th

e n

ew

enh

ance

d P

olic

e IT

ap

plic

atio

n s

yste

m.

The

sco

pe

of

dat

a m

igra

tio

n a

nd

dig

itiz

atio

n s

hal

l in

clu

de:

D

ata

fro

m C

CIS

ap

plic

atio

n s

yste

m t

o t

he

new

en

han

ced

P

olic

e IT

ap

plic

atio

n s

yste

m.

21

V

ol

I,

Sec.

6

.4,

Pg

. 95

Mo

dif

icat

ion

to

Sit

e P

rep

arat

ion

M

od

ific

ati

on

Sl N

o

Ite

m

Tota

l Nu

mb

er

1

Co

mp

ute

r C

hai

r

28

98

2

C

om

pu

ter

Tab

le

28

98

3

St

ora

ge B

ox

2

63

Sl N

o

Ite

m

Tota

l Nu

mb

er

1

Co

mp

ute

r C

hai

r

16

94

2

Co

mp

ute

r Ta

ble

2

12

9

3

Sto

rage

Bo

x

90

6 P

leas

e re

fer

to t

he

An

nex

ure

2o

f th

is d

ocu

men

t fo

r gr

eate

r d

etai

l.

22

Vo

l I, S

ec. 6

.4,

Pg.

95

Ad

dit

ion

to

Sit

e P

rep

arat

ion

Ad

dit

ion

R

efer

to

An

nex

ure

2 o

f th

is d

ocu

men

t fo

r si

te p

rep

arat

ion

d

etai

ls.

23

V

ol

I,

An

nex

ure

-C,

Pg

2

65

M

od

ific

atio

n t

o H

ard

war

e D

eliv

ere

d t

o P

olic

e S

tati

on

s U

nd

er

CIP

A p

roje

ct

Mo

dif

ica

tio

n

Har

dw

are

del

iver

ed t

o P

olic

e S

tati

on

un

der

CIP

A P

roje

ct

Har

dw

are

del

iver

ed t

o P

olic

e St

atio

n a

nd

Hig

her

off

ices

un

der

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

9

Sl.

No

Lo

cati

on

It

em

P

er

Loca

tio

n

No

of

loca

tio

n

To

tal

No

1

No

n-C

IPA

Po

lice

Stat

ion

Har

dw

are

D

esk

top

4

18

2

10

56

2

CIP

A P

olic

e St

atio

n

Har

dw

are

Des

kto

p

0 7

24

0

Tota

l Har

dw

are

Re

qu

irem

ent

PS

(D

eskt

op

) 9

06

1

05

6

3

Cir

cle

off

ice

Har

dw

are

Des

kto

p

3 2

32

7

02

4

Sub

div

isio

n

Har

dw

are

D

esk

top

3

13

0

39

0

5

Ran

ge H

ard

war

e

Des

kto

p

4 6

24

6

SCR

B H

ard

war

e D

esk

top

4

1 4

7

Co

mm

issi

on

erat

e H

ard

war

e

Des

kto

p

25

4 1

00

8

Dis

tric

t H

ead

Q

uar

ter

Har

dw

are

Des

kto

p

10

31

31

0

9

Po

lice

Hea

d

Qu

arte

r H

ard

war

e

Des

kto

p

50

1 5

0

Tota

l Hig

her

Off

ices

Har

dw

are

(Des

kto

p)

40

7

15

80

1

Jails

D

esk

top

1

1 1

2

Fore

nsi

c Sc

ien

ce

Lab

D

esk

top

1

1 1

CIP

A P

roje

ct

Ple

ase

refe

r to

An

nex

ure

2 o

f th

is d

ocu

men

t fo

r gr

eate

r d

etai

l.

S.

No

Lo

cati

on

It

em

P

er

Loca

tio

n

No

of

loca

tio

n

Tota

l N

o

1 N

on

-CIP

A P

olic

e St

atio

n H

ard

war

e

Des

kto

p

4

182

7

28

2 C

IPA

Po

lice

Stat

ion

H

ard

war

e D

eskt

op

0

7

24

0

Tota

l Har

dw

are

Re

qu

irem

ent

PS

(D

esk

top

) 9

06

728

3 C

ircl

e o

ffic

e H

ard

war

e D

eskt

op

3

2

32

696

4 Su

b d

ivis

ion

H

ard

war

e

Des

kto

p

3

130

3

90

5 R

ange

Har

dw

are

D

eskt

op

4

6

24

6 SC

RB

Har

dw

are

Des

kto

p

4

1 4

7 C

om

mis

sio

ner

ate

Har

dw

are

D

eskt

op

2

5

4 1

00

8 D

istr

ict

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d

Qu

arte

r H

ard

war

e D

eskt

op

1

0

31

3

10

9 P

olic

e H

ead

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uar

ter

Har

dw

are

D

eskt

op

5

0

1 5

0

Tota

l Hig

her

Off

ices

Har

dw

are

(De

skto

p)

407

1

57

4

1 Ja

ils

Des

kto

p

1

1 1

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

10

3

Fin

ger

Pri

nt

Bu

reau

D

esk

top

1

36

36

4

Po

lice

Co

ntr

ol

Ro

om

(Lar

ge

Cit

ies/

PH

Q

Des

kto

p

5 6

30

5

Po

lice

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ntr

ol

Ro

om

(Sm

all C

itie

s)

Des

kto

p

3 3

1 9

3

To

tal S

pec

ial U

nit

s H

ard

war

e

(De

skto

p)

75

16

1

Tota

l Des

kto

p R

eq

uir

emen

ts

13

89

2

79

7

2 Fo

ren

sic

Scie

nce

La

b

Des

kto

p

1

1 1

3 Fi

nge

r P

rin

t B

ure

au

Des

kto

p

1

36

3

6

4 P

olic

e C

on

tro

l R

oo

m(L

arge

C

itie

s/P

HQ

Des

kto

p

5

6 3

0

5 P

olic

e C

on

tro

l R

oo

m(S

mal

l Cit

ies)

D

eskt

op

3

3

1

93

To

tal S

pec

ial U

nit

s H

ard

war

e (D

esk

top

) 7

5

161

Tota

l Des

kto

p R

eq

uir

emen

ts

13

89

2

46

3

24

V

ol

I,

ta

ble

6

Pg

. 2

55

M

od

ific

atio

n t

o Q

uan

tity

of

DR

- In

tru

sio

n P

reve

nti

on

Syst

em

s( IP

S )

Mo

dif

ica

tio

n

Ite

m

Qu

anti

ty

DR

C -

Intr

usi

on

Pre

ven

tio

n S

yste

ms

(IP

S)-I

nte

rnal

2

Ite

m

Qu

anti

ty

DR

C -

Intr

usi

on

Pre

ven

tio

n S

yste

ms

(IP

S)-I

nte

rnal

1

25

V

ol

I,

Pg

. 10

8

po

int

no

2

M

od

ific

atio

n t

o G

en

era

l Req

uir

emen

t M

od

ific

ati

on

At

the

DR

sit

e th

e st

ora

ge s

ho

uld

hav

e 7

0%

of

the

cap

acit

y o

f th

e D

ata

Cen

tre

site

.

At

the

DR

sit

e th

e st

ora

ge s

ho

uld

hav

e 1

00

% o

f th

e ca

pac

ity

of

the

Dat

a C

entr

e si

te.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

11

RFP

Vo

lum

e II

: C

om

me

rcia

l & B

idd

ing

Term

s

1

Vo

l II

, P

g.

30

, Se

c. 3

.4.8

Mo

dif

icat

ion

to

Eva

luat

ion

Cri

teri

a o

f C

om

mer

cial

Bid

s

Mo

dif

ica

tio

n

1.

The C

om

merc

ial

Bid

s of

only

th

e te

chn

ica

lly qua

lifie

d

bid

ders

will

be o

pe

ned f

or

eva

luatio

n.

2.

Sin

ce t

he p

aym

ents

to t

he

SI

will

mad

e o

ver

a p

eri

od

of

ov

er

thre

e y

ea

rs (

a m

inim

um

of

12 m

on

ths f

or

the

Imp

lem

en

tati

on

P

has

e

–

an

d

main

ten

an

ce

o

f

exis

tin

g in

frastr

uctu

re – fo

llo

wed

b

y tw

o y

ea

rs f

or

Op

era

tio

ns

an

d

Main

ten

an

ce

Serv

ices),

th

e

DC

F

meth

od

will

b

e

used

to

com

pare

diffe

rent

pa

ym

ent

term

s,

inclu

din

g

advance

pa

ym

ents

an

d

pro

gre

ssiv

e

sta

ge pa

ym

ents

to

th

e S

Is so as to

bring th

em

to

a

com

mon d

enom

ination f

or

dete

rmin

ing

lo

west b

idder.

3.

The K

SP

/ K

CoP

S w

ill e

va

luate

th

e off

ers

re

ceiv

ed b

y

adop

tin

g D

iscou

nte

d C

ash

F

low

(D

CF

) m

eth

od w

ith

a

dis

countin

g

rate

in

con

sonance

w

ith

the

exis

ting

govern

ment

borr

ow

ing

rate

. T

he D

CF

is d

efined

in

th

e

Glo

ssary

of

Man

agem

en

t and

Accounting

Term

s,

pub

lishe

d

by

the

Institu

te

of

Cost

and

Work

s

Accounta

nts

of

India

. D

CF

m

eth

od w

ould

be used fo

r

eva

luation o

f bid

s.

The b

id w

ith t

he l

ow

est

Net

Pre

se

nt

Valu

e (

NP

V)

dete

rmin

ed u

sin

g t

he D

CF

meth

od w

ill b

e

sele

cte

d.

4.

Deta

iled m

odalit

ies f

or

ap

ply

ing D

CF

tech

niq

ue

are

as

belo

w:

Net

Pre

sen

t V

alu

e (

NP

V)

meth

od w

ill b

e u

se

d f

or

1.

The C

om

merc

ial B

ids o

f only

th

e t

echn

ically

qu

alif

ied b

idders

will

be

open

ed f

or

eva

luatio

n.

2.

Sin

ce

th

e pa

ym

ents

to

th

e S

I w

ill

mad

e o

ver

a p

eri

od

o

f o

ver

thre

e yea

rs (

a m

inim

um

o

f 12 m

on

ths f

or

the I

mp

lem

en

tati

on

Ph

as

e –

an

d m

ain

ten

an

ce o

f exis

tin

g i

nfr

astr

uctu

re –

fo

llo

wed

by tw

o ye

ars

fo

r O

pe

rati

on

s an

d M

ain

ten

an

ce S

erv

ices),

th

e

DC

F

meth

od

will

be

use

d

to

com

pare

diffe

rent

pa

ym

ent

term

s,

inclu

din

g a

dvance p

aym

ents

and p

rogre

ssiv

e s

tage p

aym

ents

to t

he

SIs

so a

s t

o b

ring t

hem

to a

com

mon d

enom

ination f

or

dete

rmin

ing

low

est

bid

der.

3.

The

KS

P/

KC

oP

S

will

e

valu

ate

th

e

off

ers

re

ceiv

ed

b

y

ado

pting

Dis

counte

d

Cash F

low

(D

CF

) m

eth

od

with

a

dis

co

unting

ra

te in

consonance

with

the

exis

ting g

overn

ment

borr

ow

ing r

ate

. T

he D

CF

is d

efine

d i

n t

he G

lossary

of

Mana

gem

ent

and

Accounting

Term

s,

pub

lishe

d b

y t

he I

nstitu

te o

f C

ost

an

d W

ork

s A

ccounta

nts

of

Ind

ia.

DC

F m

eth

od w

ou

ld b

e u

se

d f

or

eva

lua

tion o

f b

ids.

4.

Deta

iled m

odalit

ies f

or

ap

ply

ing D

CF

techn

ique a

re a

s b

elo

w:

Net

Pre

sen

t V

alu

e (

NP

V)

meth

od w

ill b

e u

sed f

or

evalu

ation o

f

the C

om

merc

ial

Off

er.

The N

et

Pre

se

nt

Valu

e o

f a c

ontr

act

is

equa

l to

th

e sum

of

the pre

sent

va

lues of

all

the cash flow

s

associa

ted

with

it.

The

form

ula

fo

r calc

ula

ting

NP

V

of

a

Com

merc

ial O

ffer

is illu

str

ate

d in P

ara

(6)

belo

w.

Dis

counting

rate

to

b

e

used

un

der

the

meth

od

is

to

be

the

Govern

ment

of

Ind

ia‟s

le

ndin

g

rate

o

n

loans

giv

en

to

KS

P/

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

12

eva

luation o

f th

e C

om

merc

ial O

ffer.

The N

et

Pre

sent

Valu

e

of

a

contr

act

is

equa

l to

th

e

sum

of

the

pre

sent

va

lues o

f all

the c

ash f

low

s a

ssocia

ted

with

it.

The f

orm

ula

for

calc

ula

ting N

PV

of

a C

om

merc

ial

Off

er

is illu

str

ate

d in

Para

(6)

belo

w.

Dis

counting

rate

to b

e u

se

d u

nder

the m

eth

od i

s t

o

be t

he G

overn

ment

of

India

‟s l

en

din

g r

ate

on l

oa

ns

giv

en to

K

SP

/ K

Co

PS

G

overn

ments

. T

hese ra

tes

are

notifie

d b

y B

udget

Div

isio

n o

f M

inis

try o

f F

inance

annu

ally

. T

he l

ate

st

one i

s M

inis

try o

f F

inance O

M

No F

5(3

) P

D/2

008 d

ate

d 3

0 O

cto

ber

20

08 (

as p

er

whic

h t

he b

orr

ow

ing

rate

is 9

%).

The K

SP

/ K

CoP

S

will

evalu

ate

th

e

off

ers

re

ceiv

ed

b

y

ado

pting

Dis

counte

d

Cash

Flo

w

(NP

V)

meth

od

with

a

dis

countin

g r

ate

of

9%

.

NP

V w

ill b

e c

alc

ula

ted o

n t

he a

nnu

al cash o

utf

low

s.

Sta

ndard

soft

ware

for

exam

ple

„E

xcel‟,

„Lotu

s 1

-2-3

‟

or

an

y o

ther

spre

ad s

heet,

whic

h c

om

es p

relo

ad

ed

as p

art

of

a p

ers

on

al com

pute

r w

ill b

e u

sed f

or

NP

V

ana

lysis

.

The

ble

nded

pers

on

mon

th

cost

for

300

pers

on

month

s w

ill b

e c

onsid

ere

d i

n t

he c

ash

flo

ws i

n t

he

firs

t ye

ar

Th

e

NP

V

will

be

calc

ula

ted

u

sin

g

the

form

ula

belo

w:

N

PV

= C

0 +

C1/(

1+

r)1 +

C2/(

1+

r)2

KC

oP

S

Go

vern

ments

. T

hese

rate

s

are

notified

by

Bud

get

Div

isio

n

of

Min

istr

y

of

Fin

ance

annu

ally

. T

he

late

st

one

is

Min

istr

y of

Fin

ance O

M N

o F

5(3

) P

D/2

00

8 da

ted 3

0 O

cto

ber

2008 (

as p

er

wh

ich t

he b

orr

ow

ing r

ate

is 9

%).

The K

SP

/ K

CoP

S

will

eva

luate

the o

ffers

receiv

ed b

y a

dop

tin

g D

iscou

nte

d C

ash

Flo

w (

NP

V)

meth

od w

ith

a d

iscountin

g r

ate

of

9%

.

NP

V w

ill b

e c

alc

ula

ted o

n t

he a

nnu

al cash o

utf

low

s.

Sta

ndard

soft

ware

for

exa

mple

„E

xcel‟,

„L

otu

s 1

-2-3

‟ or

an

y o

ther

spre

ad she

et,

wh

ich com

es pre

loade

d as p

art

of

a pers

on

al

com

pute

r w

ill b

e u

sed f

or

NP

V a

na

lysis

.

Th

e N

PV

will b

e c

alc

ula

ted

usin

g t

he f

orm

ula

belo

w:

N

PV

= C

0 +

C1/(

1+

r)1 +

C2/(

1+

r)2

W

here

,

i.

C0 ... C

5 a

re the

ye

arl

y c

ash o

utf

low

s a

s illu

str

ate

d b

elo

w

ii.

C0 is th

e S

um

of

the b

elo

w c

om

ponents

a.

Sub-t

ota

l fo

r S

erv

ices

Pro

vid

ed

Durin

g

Imple

menta

tion

Phase (S

um

of

item

s 1 – 7,

refe

r to

P

ricin

g S

um

mary

She

et)

b.

Ble

nd

ed

Pers

on

Mo

nth

C

ost

for

300

Pers

on

Mo

nth

s

(refe

r to

Pricin

g S

um

mary

She

et)

iii.

C1 i

s C

ost

of

Opera

tions a

nd M

ain

tena

nce S

erv

ices f

or

the

1st y

ear

aft

er

“Go

-Liv

e”

iv.

C2 i

s C

ost

of

Opera

tions a

nd M

ain

tena

nce S

erv

ices f

or

the

2nd y

ear

aft

er

“Go

-Liv

e”

v.

r is

the a

nn

ua

l d

iscounting r

ate

as s

pecifie

d a

bo

ve

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

13

W

here

,

i.

C0

...

C5

are

th

e

ye

arl

y

cash

outf

low

s

as

illustr

ate

d b

elo

w

ii.

C0 is th

e S

um

of

the b

elo

w c

om

ponents

iii.

Sub-t

ota

l fo

r S

erv

ices

Pro

vid

ed

Duri

ng

Imple

menta

tio

n P

hase (

Su

m o

f item

s 1

– 8

, re

fer

to P

ricin

g S

um

mary

Sh

eet)

iv.

Ble

nd

ed

Pers

on

Mon

th

Cost

for

300

Pers

on

Month

s (

refe

r to

Pricin

g S

um

mary

Shee

t)

v.

C1

is

Cost

of

Opera

tion

s

and

Ma

inte

na

nce

Serv

ices f

or

the 1

st y

ear

aft

er

“Go

-Liv

e”

vi.

C2

is

Cost

of

Opera

tion

s

and

Ma

inte

na

nce

Serv

ices f

or

the 2

nd y

ear

aft

er

“Go

-Liv

e”

vii.

r

is t

he a

nn

ual

dis

counting

rate

as s

pecifie

d i

n

Para

(2)

abo

ve

Th

e b

idd

er

ach

ievin

g t

he l

ow

est

NP

V c

ost

(L1

) w

ill

be

invit

ed

fo

r n

eg

oti

ati

on

s

for

aw

ard

ing

th

e

co

ntr

act.

In

case o

f a t

ie w

he

re t

wo

or

mo

re b

idd

ers

hav

e a

ch

ieved

the

sam

e

low

est

NP

V

co

st

(L1),

th

e

bid

der

wit

h

the

hig

her

tech

nic

al

sco

re

will

be

invit

ed

fi

rst

for

neg

oti

ati

on

s f

or

aw

ard

ing

th

e c

on

tract.

NP

V f

orm

ula

is

on

ly

for

calc

ula

tio

n

of

L1

bid

, th

e

paym

en

ts

will

be

mad

e as

p

er

actu

al

us

ag

e b

ased

u

po

n th

e ra

tes an

d

am

ou

nts

qu

ote

d in

th

e c

om

merc

ial p

rop

osal.

The N

PV

valu

es i

de

ntifie

d u

sin

g t

he

above f

orm

ula

would

be e

va

luate

d

usin

g Q

CB

S form

ula

to id

entify

the b

est b

id.

For

Qualit

y a

nd C

ost

based E

va

lua

tio

n (

QC

BS

), t

he f

ollo

win

g f

orm

ula

will

be u

sed

for

the e

va

luation o

f th

e b

ids.

The s

core

s w

ill b

e c

alc

ula

ted a

s:

Bn =

0.7

*Tn

+ (

0.3

)*(N

PV

min

/NP

Vb *

10

0)

Where

i.

Bn =

overa

ll score

of

bid

der

und

er

consid

era

tion (

calc

ula

ted u

p

to tw

o d

ecim

al p

oin

ts)

ii.

Tn =

Techn

ica

l score

for

the b

idd

er

un

der

consid

era

tion

iii.

NP

Vb =

NP

V v

alu

e o

f th

e c

om

merc

ial pro

posal of th

e b

idder

iv.

NP

Vm

in =

L

ow

est

NP

V valu

e am

ong th

e financia

l pro

posa

ls

under

co

nsid

era

tion

Th

e b

idd

er

ach

ievin

g t

he h

igh

est

mark

s (

Bm

ax

) w

ill

be i

nvit

ed

fo

r n

eg

oti

ati

on

s f

or

aw

ard

ing

th

e c

on

tract.

In

ca

se o

f a

tie

wh

ere

tw

o o

r m

ore

b

idd

ers

h

av

e ach

ieved

th

e sam

e m

ark

s (B

max

), th

e b

idd

er

wit

h t

he h

igh

er

tech

nic

al

sco

re w

ill

be i

nvit

ed

fir

st

for

neg

oti

ati

on

s

for

aw

ard

ing

th

e c

on

tract.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

14

2

Vo

l II

, P

g.

55

, A

nn

exu

re F

Mo

dif

icat

ion

to

An

nex

ure

- F

: Pri

cin

g Su

mm

ary

Mo

dif

ica

tio

n

A

dd

itio

n o

f Fo

rm 4

: Co

nsu

mab

les

Co

st

3

Vo

l II

, P

g.

55

, A

nn

exu

re F

Mo

dif

icat

ion

to

A

nn

exu

re-F

: P

rici

ng

Sum

mar

y (E

: Su

pp

ort

M

anp

ow

er)

M

od

ific

ati

on

Un

its

of

Serv

ice

(X)

for

Syst

em A

dm

inis

trat

or

is 3

6

Un

its

of

Serv

ice

(X)

for

Dat

abas

e A

dm

inis

trat

or

is 3

6 U

nit

s o

f Se

rvic

e (X

) fo

r Sy

stem

Ad

min

istr

ato

r is

72

Un

its

of

Serv

ice

(X)

for

Dat

abas

e A

dm

inis

trat

or

is 7

2

4

Vo

l II

, P

g.

55

, A

nn

exu

re F

Ad

dit

ion

to

An

nex

ure

-F:

Pri

cin

g Su

mm

ary

(Fo

rm 2

C:

Ap

pli

cati

on

an

d P

ort

al E

nh

ance

men

t C

ost

) A

dd

itio

n

C

han

ge M

anag

emen

t an

d C

apac

ity

bu

ildin

g ad

viso

ry s

ervi

ces

5

Vo

l II

, P

g.

55

, A

nn

exu

re F

Mo

dif

icat

ion

to

A

nn

exu

re-F

: P

rici

ng

Sum

mar

y (F

orm

2

G

: A

pp

licat

ion

an

d P

ort

al E

nh

ance

men

t C

ost

) A

dd

itio

n

-

Ple

ase

ref

er t

o t

he

ap

pen

dix

do

cum

ent

“Am

end

ed A

nn

exu

re F

–

Pri

cin

g S

um

ma

ry”

for

gre

ate

r d

eta

ils -

RFP

Vo

lum

e II

I: M

aste

r Se

rvic

e A

gree

men

t

1

Vo

l II

I, P

g.

27

, Se

c. 2

.15

(C)

M

od

ific

atio

n t

o F

inan

ces

(Tax

) M

od

ific

ati

on

1

In

th

e ev

ent

of

any

incr

ease

or

de

crea

se o

f th

e ra

te o

f ta

xes

du

e to

an

y st

atu

tory

no

tifi

cati

on

/s d

uri

ng

the

Term

of

the

Agr

eem

ent

the

con

seq

uen

tial

eff

ect

sh

all

be

to t

he

acco

un

t o

f th

e Sy

stem

Inte

grat

or.

In t

he

even

t o

f an

y in

crea

se o

r d

ecre

ase

of

the

rate

of

taxe

s d

ue

to a

ny

stat

uto

ry n

oti

fica

tio

n/s

du

rin

g th

e Te

rm o

f th

e A

gree

men

t th

e co

nse

qu

enti

al e

ffec

t sh

all b

e to

th

e ac

cou

nt

of

the

Cu

sto

mer

.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

15

2

Vo

l II

I, P

g.

59

, Se

c. 3

.4.7

Mo

dif

icat

ion

s to

Ter

ms

of

Pay

men

t M

od

ific

ati

on

The

Syst

em I

nte

grat

or

shal

l b

ear

all

the

cost

of

any

aud

its

and

in

spec

tio

ns.

Th

e te

rms

of

pay

men

t ar

e in

clu

sive

of

any

cost

s o

f th

e Sy

stem

In

tegr

ato

r an

d t

he

sub

-co

ntr

acto

r,

for

all

reas

on

able

as

sist

ance

an

d

info

rmat

ion

p

rovi

ded

u

nd

er

the

Agr

eem

ent,

th

e P

roje

ct I

mp

lem

enta

tio

n,

Op

erat

ion

, an

d M

anag

emen

t SL

A

by

the

Syst

em

Inte

grat

or

pu

rsu

ant

to

this

Sc

hed

ule

.

The

cust

om

er w

ill b

ear

the

cost

of

any

aud

it t

o b

e co

nd

uct

ed /

re

qu

este

d b

y th

em.

3

Vo

l II

I, P

g.

43

, 2

.24

Mo

dif

icat

ion

to

Lim

itat

ion

of

Liab

ility

M

od

ific

ati

on

Nei

the

r p

arty

sh

all

be

liab

le

to

the

oth

er

for

any

spec

ial,

ind

irec

t, i

nci

den

tal,

con

seq

uen

tial

(in

clu

din

g lo

ss

of

pro

fit

or

reve

nu

e),

exem

pla

ry

or

pu

nit

ive

dam

ages

wh

eth

er in

co

ntr

act,

to

rt o

r o

ther

th

eori

es o

f la

w,

even

if

su

ch

par

ty

has

b

een

ad

vise

d

of

the

po

ssib

ility

of

such

dam

ages

. Th

e to

tal

cum

ula

tive

lia

bili

ty

of

Syst

em

Inte

grat

or

aris

ing

fro

m o

r re

lati

ng

to t

his

Agr

eem

ent

shal

l n

ot

exce

ed

th

e to

tal

amo

un

t to

be

pai

d b

y K

Co

PS

un

der

th

is a

ssig

nm

ent

that

giv

es r

ise

to s

uch

lia

bili

ty (

as o

f th

e d

ate

the

liab

ility

aro

se);

pro

vid

ed,

ho

wev

er,

that

th

is

limit

atio

n

shal

l n

ot

app

ly

to

any

liab

ility

fo

r d

amag

es a

risi

ng

fro

m

a)

Will

ful m

isco

nd

uct

or

Nei

the

r p

arty

sh

all b

e lia

ble

to

th

e o

ther

fo

r an

y sp

ecia

l, in

dir

ect,

in

cid

enta

l, co

nse

qu

enti

al (

incl

ud

ing

loss

of

pro

fit

or

reve

nu

e),

exem

pla

ry o

r p

un

itiv

e d

amag

es

wh

eth

er in

co

ntr

act,

to

rt o

r o

ther

th

eori

es

of

law

, ev

en

if

such

p

arty

h

as

bee

n

advi

sed

o

f th

e p

oss

ibili

ty o

f su

ch d

amag

es.

The

tota

l cu

mu

lati

ve l

iab

ility

of

Syst

em I

nte

grat

or

aris

ing

fro

m o

r re

lati

ng

to t

his

Agr

eem

ent

shal

l n

ot

exce

ed

th

e to

tal

amo

un

t to

b

e p

aid

by

KC

oP

S u

nd

er t

his

ass

ign

men

t th

at g

ives

ris

e to

su

ch

liab

ility

(as

of

the

dat

e th

e lia

bili

ty a

rose

); p

rovi

ded

, h

ow

ever

, th

at t

his

lim

itat

ion

sh

all

no

t ap

ply

to

an

y lia

bili

ty f

or

dam

ages

ar

isin

g fr

om

a)

W

illfu

l mis

con

du

ct o

r

b)

Ind

emn

ific

atio

n

agai

nst

th

ird

p

arty

cl

aim

s fo

r in

frin

gem

ent.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

16

b)

Ind

emn

ific

atio

n a

gain

st t

hir

d p

arty

cla

ims

for

infr

inge

men

t.

Exce

pt

for

dam

ages

men

tio

ned

ab

ove

, th

e Sy

stem

In

tegr

ato

r’s

liab

iliti

es u

nd

er t

his

agr

eem

ent

in r

esp

ect

of

any

or

all

clai

ms

aris

ing

un

der

th

is a

gree

men

t sh

all

no

t ex

cee

d t

he

amo

un

ts p

aid

d

uri

ng

the

12

mo

nth

s im

med

iate

ly p

rece

din

g th

e cl

aim

.

3

Vo

l II

I, P

g.

43

, 2

.23

Mo

dif

icat

ion

to

Dis

pu

te R

eso

luti

on

M

od

ific

ati

on

The

Arb

itra

tio

n p

roce

edin

gs w

ill b

e h

eld

at

Hyd

era

bad

, In

dia

. Th

e A

rbit

rati

on

pro

ceed

ings

will

be

hel

d a

t B

anga

lore

, In

dia

.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

17

An

ne

xu

re

An

nex

ure

1 –

Ad

dit

ion

al

ha

rdw

are

sp

ecif

ica

tio

ns

Deskto

p –

Po

lice S

tati

on

s H

igh

er O

ffic

es

Sl.

No

It

em

S

pe

cifi

cati

on

De

tail

s C

om

pli

an

ce Y

es/

No

1.

P

roce

sso

r &

Ch

ipse

t

Inte

l C

ore

i5

-25

00

P

roce

sso

r/A

MD

P

hen

om

-II

X4

96

5

Pro

cess

or

or

hig

her

wit

h I

nte

l H

67

ch

ipse

t/A

MD

78

5 G

or

abo

ve

2.

M

emo

ry T

ype

4

GB

DD

R-I

II @

10

66

MH

Z ex

pan

dab

le u

p t

o 8

GB

3.

M

emo

ry S

lot

4

DIM

M S

lots

4.

In

tern

al H

ard

Dis

k/Sp

eed

32

0 G

B S

ATA

(72

00

RP

M)

or

hig

her

5.

G

rap

hic

s In

tel/

AM

D in

tegr

ated

Gra

ph

ics

6.

O

pti

cal

Dev

ice

s

22

x In

tern

al D

VD

Wri

ter

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

18

7.

M

on

ito

r 1

8.5

inch

TFT

(m

easu

red

dia

gon

ally

)

8.

H

ou

sin

g Sm

all F

orm

Fac

tor

(SFF

) C

abin

et

9.

Ex

tern

al I/

O

po

rts:

Min

6 U

SB 2

.0, 1

PS/

2, 1

RJ-

45

, 1

VG

A, a

ud

io in

/ou

t p

ort

s, h

ead

ph

on

e

and

mic

rop

ho

ne

po

rt. 2

USB

po

rts

sho

uld

be

at f

ron

t, 4

USB

po

rts

sho

uld

at

bac

k si

de

10

. Ex

pan

sio

n

slo

ts:

Min

imu

m 1

fu

ll-h

eigh

t P

CI a

nd

1

full-

hei

ght

PC

I Exp

ress

x16

(To

tal 3

slo

ts e

ith

er o

f th

e co

mb

inat

ion

)

11

. N

etw

ork

Inte

rfac

e:

Inte

grat

ed G

igab

it N

etw

ork

Car

d.

12

. P

ow

er

req

uir

em

en

ts

Suit

able

po

wer

su

pp

ly t

o m

eet

the

req

uir

emen

t o

f ad

dit

ion

al d

evic

es,

Inp

ut

volt

age

90

- 2

70

VA

C, 5

0/6

0

Hz,

Act

ive

Po

wer

Fac

tor

Co

rre

ctio

n

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

19

(85

% H

igh

Eff

icie

ncy

)

13

. Sp

eake

r O

ne

set

of

exte

rnal

sp

eake

rs m

in 2

x

5W

(R

MS)

./B

uilt

-In

14

. M

anag

emen

t:

Des

kto

p M

anag

emen

t To

ol

15

. M

ult

ilin

gual

Ke

ybo

ard

Stan

dar

d O

EM k

eyb

oar

d -

PS/

2 o

r

USB

co

nn

ecto

r

16

. P

ow

er

Man

agem

ent

Scre

en B

lan

kin

g, H

ard

Dis

k an

d S

yste

m Id

le M

od

e in

Po

wer

On

, Set

up

Pas

swo

rd, P

ow

er s

up

ply

SM

PS

Surg

e

pro

tect

ed.

17

. M

ou

se

USB

2-B

utt

on

Op

tica

l / la

ser

Scro

ll

Mo

use

wit

h p

ad

18

. C

ert

ific

atio

n

ISO

90

01/

90

02

, En

ergy

sta

r 5

.0

Co

mp

lian

t, U

L, C

E.

19

. O

pe

rati

ng

Syst

em

Pre

inst

alle

d G

enu

ine

Win

do

ws

7 P

rofe

ssio

nal

Op

erat

ing

Syst

em (

32

-bit

or

64

-bit

)

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

20

20

. O

ffic

e S

uit

e

Pre

load

ed w

ith

sta

nd

ard

off

ice

suit

hav

ing

min

imu

m

wo

rd p

roce

ssin

g, s

pre

ad s

hee

t an

d p

rese

nta

tio

n

cap

abili

ties

.

21

.

Co

mp

lian

ce

An

d

Ce

rtif

icat

ion

UL/

CSA

, FC

C a

nd

En

ergy

sta

r Si

lver

,

Win

7 C

erti

fica

tio

n &

ISO

90

01

-14

00

1,

ISO

90

01

-20

08

. Sh

ou

ld b

e in

th

e in

the

list

of

top

5 d

eskt

op

bra

nd

s as

per

IDC

re

po

rt p

ub

lish

ed f

or

Ind

ia d

uri

ng

Year

20

10

.

UP

S 3

0 K

VA

S

l. N

o

Ite

m

Sp

eci

fica

tio

n D

eta

ils

Co

mp

lia

nce

Ye

s/N

o

1.

It

em

IS

O 9

00

1:2

00

8 C

ert

ifie

d i

n M

an

ufa

ctu

rin

g a

nd

Qu

ali

ty C

on

tro

l D

om

ain

s.

Co

mp

lia

nce

Ye

s/N

o

2.

Te

chn

olo

gy

IGB

T b

ased

PW

M T

ech

no

logy

Mic

rop

roce

sso

r co

ntr

olle

d D

igit

al D

esig

n

Do

ub

le C

on

vers

ion

Tru

e O

n-l

ine

UP

S

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

21

3.

In

her

ent

Pro

tect

ion

sho

uld

be

pro

vid

ed f

or

ove

r lo

adin

g, lo

w

bat

tery

, ove

r te

mp

erat

ure

, sh

ort

cir

cuit

s,

ove

r an

d u

nd

er in

pu

t vo

ltag

e.

4.

O

utp

ut

Po

wer

Cap

acit

y 3

0 k

VA

5.

M

ax C

on

figu

rab

le P

ow

er

30

kV

A

6.

N

om

inal

Ou

tpu

t V

olt

age

1

00

V,2

00

V 3

PH

,20

8V

3P

H

7.

Ef

fici

ency

at

Full

Load

9

4%

8.

O

utp

ut

Vo

ltag

e D

isto

rtio

n

Less

th

an 5

% a

t fu

ll lo

ad

9.

O

utp

ut

Freq

uen

cy (

syn

c to

mai

ns)

47

- 5

3 H

z fo

r 5

0 H

z n

om

inal

,57

- 6

3 H

z fo

r 6

0 H

z n

om

inal

10

. C

rest

Fac

tor

U

nlim

ited

11

. W

avef

orm

Typ

e

Sin

e w

ave

12

. O

utp

ut

Vo

ltag

e To

lera

nce

+/

-1%

sta

tic

and

+/-

5%

at

10

0%

load

ste

p

13

. O

utp

ut

Vo

ltag

e TH

D

< 2

% li

nea

r lo

ad a

nd

<3

% n

on

-lin

ear

load

14

. O

verl

oad

Op

era

tio

n

10

min

ute

s @

12

5%

an

d 6

0 s

eco

nd

s @

15

0%

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

22

15

. Ef

fici

ency

at

Hal

f Lo

ad

93

%

16

. R

equ

ired

Ou

tpu

t C

urr

ent

Pro

tect

ion

12

5A

17

. N

eu

tral

Ou

tpu

t C

urr

ent

1

50

A

18

. B

ypas

s

Bu

ilt-i

n M

ain

ten

ance

Byp

ass,

Bu

ilt-i

n S

tati

c B

ypas

s

19

. N

om

inal

Inp

ut

Vo

ltag

e

20

0V

3P

H

20

. In

pu

t Fr

equ

ency

4

0 -

70

Hz

21

. in

pu

t vo

ltag

e ra

nge

fo

r

mai

n o

per

atio

ns

16

5 -

24

0V

22

. M

axim

um

Inp

ut

Cu

rren

t

83

A

23

. In

pu

t B

reak

er C

apac

ity

1

25

.0 A

24

. In

pu

t To

tal H

arm

on

ic

Dis

tort

ion

Less

th

an 5

% f

or

full

load

25

. Ef

fici

ency

in B

atte

ry

Op

era

tio

n

93

%

26

. O

verl

oad

Op

era

tio

n

10

min

ute

s @

12

5%

an

d 6

0 s

eco

nd

s @

15

0%

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

23

27

. R

egu

lato

ry A

pp

rova

ls

cUL

List

ed,I

SO 1

40

01,I

SO 9

001

,UL

17

78

28

. O

pe

rati

ng

Envi

ron

men

t

0 -

40

°C

29

. O

pe

rati

ng

Rel

ativ

e

Hu

mid

ity

0 -

95

%

30

. O

pe

rati

ng

Elev

atio

n

0-9

99

.9 m

eter

s

31

. St

ora

ge T

emp

erat

ure

-1

5 -

45

°C

32

. St

ora

ge R

elat

ive

Hu

mid

ity

0

- 9

5%

33

. B

atte

ry T

ype

Se

ale

d M

ain

ten

ance

Fre

e (S

MF)

VR

LA t

ype

bat

teri

es w

ith

thre

e ye

ars

war

ran

ty.

34

. SN

MP

Mo

nit

ori

ng

SNM

P in

terf

ace

card

fo

r U

PS

mo

nit

ori

ng

by

EMS

35

. C

ert

ific

atio

ns

For

Safe

ty &

EM

C a

s p

er in

tern

atio

nal

Stan

dar

ds

36

. B

atte

ry B

acku

p

12

0 M

in b

acku

p o

n f

ull

load

. Bat

tery

cap

acit

y ac

cord

ingl

y

size

d b

y th

e SI

. Bat

tery

man

ufa

ctu

rer

sho

uld

hav

e IS

O

90

00

:20

08 in

bat

tery

MFG

do

mai

n Q

ual

ity

Co

ntr

ol

do

mai

n p

refe

rab

ly E

xid

e /

Pan

aso

nic

/ L

um

ino

us

/

Am

araj

a /

Yuas

a

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

24

37

. In

dic

atio

ns

Au

dib

le: I

nve

rter

Mo

de,

, Lo

w B

atte

ry, L

ow

Inp

ut

and

An

y

fau

lt c

on

dit

ion

Vis

ual

: In

pu

t &

Ou

t P

ut

Vo

ltag

e, L

oad

Cu

rren

t, B

atte

ry

Vo

ltag

e

38

. En

viro

nm

enta

l

Req

uir

emen

ts

Sho

uld

su

stai

n w

ith

ext

ern

al t

emp

erat

ure

max

imu

m u

p

to 5

0 D

eg C

enti

grad

e an

d f

or

Rel

ativ

e H

um

idit

y o

f 9

0%

UP

S 2

KV

A

Sl.

No

It

em

S

pe

cifi

cati

on

De

tail

s C

om

pli

an

ce Y

es/

No

1.

It

em

IS

O 9

00

1:2

00

8 C

ert

ifie

d

Co

mp

lia

nce

Ye

s/N

o

2.

T

ech

no

log

y

IGB

T b

ased

PW

M T

ech

no

logy

Mic

rop

roce

sso

r co

ntr

olle

d D

igit

al D

esig

n

Do

ub

le C

on

vers

ion

Tru

e O

n-l

ine

UP

S

3.

O

ve

rall

In

ve

rsio

n

Effi

cien

cy

>= 8

5%

, To

tal H

arm

on

ic D

isto

rtio

n <

3%

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

25

4.

In

he

ren

t P

rote

ctio

n

sho

uld

be

pro

vid

ed f

or

ove

r lo

adin

g, lo

w b

atte

ry, o

ver

tem

per

atu

re, s

ho

rt c

ircu

its,

ove

r an

d u

nd

er in

pu

t vo

ltag

e.

5.

In

pu

t V

olt

ag

e &

Ra

ng

e

16

0V

to

27

0V

at

full

load

11

0V

to

27

0 a

t h

alf

load

6.

In

pu

t F

req

ue

ncy

Ra

ng

e

46

to

54

Hz

7.

In

pu

t P

ha

se

Sin

gle

Ph

ase

wit

h g

rou

nd

8.

In

pu

t P

ow

er

Fa

cto

r

corr

ect

ion

>= 9

0%

9.

O

utp

ut

Vo

lta

ge

Ph

ase

–N

eutr

al -

22

0V

AC

-23

0V

AC

,

Neu

tral

–G

rou

nd

< 1

V, P

has

e to

Gro

un

d –

22

0 /

23

0 V

AC

10

. F

req

ue

ncy

5

0 H

z +/

- 0

.1%

11

. W

av

e F

orm

Fu

ll Si

ne

wav

e

12

. C

rest

Fa

cto

r 3

:1

13

. P

ow

er

Fa

cto

r 0

.8 o

r b

ette

r

14

. B

att

ery

Ty

pe

Se

ale

d M

ain

ten

ance

Fre

e (S

MF)

VR

LA t

ype

bat

teri

es w

ith

thre

e ye

ars

war

ran

ty.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

26

15

. S

NM

P M

on

ito

rin

g

SNM

P in

terf

ace

card

fo

r U

PS

mo

nit

ori

ng

by

EMS

16

. C

ert

ific

ati

on

s Fo

r Sa

fety

& E

MC

as

per

inte

rnat

ion

al S

tan

dar

ds

17

. B

att

ery

Ba

cku

p

12

0 M

in b

acku

p o

n f

ull

load

. Bat

tery

cap

acit

y ac

cord

ingl

y

size

d b

y th

e SI

. Bat

tery

man

ufa

ctu

rer

sho

uld

hav

e IS

O

90

00

:20

08 in

bat

tery

MFG

do

mai

n Q

ual

ity

Co

ntr

ol

do

mai

n p

refe

rab

ly E

xid

e /

Pan

aso

nic

/ L

um

ino

us

/

Am

araj

a /

Yuas

a

18

. In

dic

ati

on

s

Au

dib

le: I

nve

rter

Mo

de,

, Lo

w B

atte

ry, L

ow

Inp

ut

and

An

y

fau

lt c

on

dit

ion

Vis

ual

: In

pu

t &

Ou

t P

ut

Vo

ltag

e, L

oad

Cu

rren

t, B

atte

ry

Vo

ltag

e

19

. E

nv

iro

nm

en

tal

Re

qu

ire

me

nts

Sho

uld

su

stai

n w

ith

ext

ern

al t

emp

erat

ure

max

imu

m u

p t

o 5

0 D

eg C

enti

grad

e an

d f

or

Rel

ativ

e

Hu

mid

ity

of

90

%

20

. P

ow

er

Ou

tle

ts

15

A S

ock

et –

Min

2 N

os,

5A

So

cket

- M

in 2

No

s W

ith

Min

2.0

Met

er P

ow

er c

able

.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

27

UP

S 1

KV

A

Sl.

No

It

em

S

pe

cifi

cati

on

De

tail

s C

om

pli

an

ce Y

es/

No

1.

It

em

IS

O 9

00

1:2

00

8 C

ert

ifie

d i

n M

an

ufa

ctu

rin

g a

nd

Qu

ali

ty C

on

tro

l D

om

ain

s.

Co

mp

lia

nce

Ye

s/N

o

2.

T

ech

no

log

y

IGB

T b

ased

PW

M T

ech

no

logy

Mic

rop

roce

sso

r co

ntr

olle

d D

igit

al D

esig

n

3.

O

ve

rall

In

ve

rsio

n

Eff

icie

ncy

> 8

5%

4.

In

he

ren

t P

rote

ctio

n

Sho

uld

be

pro

vid

ed f

or

ove

r lo

adin

g, lo

w b

atte

ry, o

ver

tem

per

atu

re, s

ho

rt c

ircu

its,

ove

r an

d u

nd

er in

pu

t vo

ltag

e.

5.

In

pu

t V

olt

ag

e &

Ra

ng

e

17

0V

-27

0V

6.

In

pu

t F

req

ue

ncy

Ra

ng

e

47

to

53

Hz

7.

In

pu

t P

ha

se

Sin

gle

Ph

ase

wit

h g

rou

nd

8.

O

utp

ut

Vo

lta

ge

23

0V

AC

+/-

2%

, N

eutr

al t

o G

rou

nd

–

1V

, Neu

tral

to

Ph

ase

– 23

0 +

/- 1

%

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

28

9.

F

req

ue

ncy

5

0 H

z +/

- 0

.1%

10

. P

ow

er

Fa

cto

r 0

.8 o

r b

ette

r

11

. B

att

ery

Ba

cku

p

12

0 M

inu

tes

12

. B

att

ery

Ty

pe

Inte

rnal

, V

RLA

(S

MF)

Ty

pe

sh

ou

ld

be

ISO

9

001

:200

8

cert

ifie

d m

anu

fact

ure

r.

Cer

tifi

cati

on

sh

ou

ld b

e in

Man

ufa

ctu

rin

g /

Qu

alit

y C

on

tro

l

are

a.

13

. O

utl

ets

5

A S

ock

ets

(ISI

/ISO

90

00

) –

3No

s.

14

. O

pe

rati

ng

Te

mp

era

ture

0 t

o 5

0 D

eg. C

enti

grad

e an

d f

or

Rel

ativ

e H

um

idit

y o

f 9

0%

15

. In

dic

ati

on

s

Au

dib

le: I

nve

rter

Mo

de,

Mai

n P

ow

er O

ff, L

ow

Bat

tery

,

Low

Inp

ut.

Vis

ual

: In

pu

t &

Ou

t P

ut

Vo

ltag

e

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

29

DG

Set

5 K

VA

Sl.

No

It

em

S

pe

cifi

cati

on

De

tail

s C

om

pli

an

ce Y

es/

No

1.

It

em

Ma

nu

fact

ure

r sh

ou

ld h

av

e I

SO

90

01

:20

08

cert

ific

ati

on

in

Qu

ali

ty C

on

tro

l &

Ma

nu

fact

uri

ng

,

De

sig

n a

rea

s.

Co

mp

lia

nce

Ye

s/N

o

2.

P

ha

se

Ou

tpu

t

Sin

gle

230

V +

/- 0

.5%

on

10

0%

load

; Po

wer

Fac

tor

=

0.8

50

HZ+

/- 0

.5H

z o

n 1

00%

load

3.

C

oo

lin

g T

yp

e

Air

Co

olin

g

4.

E

ng

ine

Ca

pa

city

Se

ven

(7

) H

ors

e P

ow

er o

r h

igh

er.

5.

S

tart

B

oth

Han

d s

tart

& E

lect

ric

Star

t. E

lect

ric

Star

t is

pre

fera

ble

.

6.

E

ng

ine

Ty

pe

Si

ngl

e C

ylin

der

, 4 S

tro

ke in

acc

ord

ance

wit

h IS

10

00

2-

19

81

wit

h la

test

am

end

men

ts.

7.

F

ue

l C

ap

aci

ty

DG

set

sh

ou

ld b

e ab

le t

o p

rovi

de

at le

ast

10 H

rs. b

acku

p

at f

ull

fuel

tan

k ca

pac

ity.

8.

1

0%

Ad

dit

ion

al

loa

d

wit

hst

an

din

g

At

leas

t 6

0 M

inu

tes

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

30

9.

B

att

ery

12

V b

atte

ry b

uilt

in b

atte

ry c

har

gin

g ci

rcu

it. C

har

gin

g u

nit

sho

uld

hav

e fa

st c

har

gin

g ab

ility

an

d a

ble

to

wo

rk a

s p

er

ele

ctri

c p

ow

er s

up

ply

in r

ura

l are

as/

or

10

0V

to

27

0V

10

. In

dic

ati

on

s:

Ou

tpu

t V

olt

age,

Lo

ad C

urr

en

t, O

utp

ut

req

uen

cy, F

uel

Ale

rt, S

pee

d o

f th

e G

ense

t, R

un

nin

g H

ou

r M

eter

11

. S

pe

ed

Go

ve

rno

r El

ect

ron

ic /

Ele

ctro

Mec

han

ical

12

. A

uto

Tri

p

Ove

r sp

eed

, Ove

r V

olt

age,

Ove

r lo

ad C

urr

en

t, L

ow

Oil

Pre

ssu

re.

13

. S

pe

ed

3

00

0 R

PM

at

full

load

14

. A

uto

Tri

p

Ove

r V

olt

age,

Ove

r Lo

ad C

urr

ent,

Lo

w

Pre

ssu

re F

uel

15

. N

ois

e &

Em

issi

on

Le

ve

ls a

t F

ull

Lo

ad

Acc

ou

stin

g N

ois

e -

Less

th

an 5

9d

b (

A)

– Sh

ou

ld b

e Si

len

t.

Emis

sio

n N

orm

s as

per

Cen

tral

Po

lluti

on

Co

ntr

ol B

oar

d o

f

Ind

ia, U

S &

Eu

ro T

ier

I & II

No

rms,

As

per

ISO

14

00

1

Emis

sio

n m

anag

emen

t st

and

ard

s.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

31

Laser P

rin

ter

Sl.

No

. T

yp

e

De

tail

s C

om

pli

an

ce Y

/N

1.

S

pe

ed

1

5 P

PM

(A

4)

or

hig

her

2.

P

roce

sso

r 4

00

MH

z o

r h

igh

er

3.

R

eso

luti

on

M

in. 1

20

0 x

60

0 d

pi o

r ab

ove

.

4.

D

uty

Cy

cle

M

in. 2

5,0

00

pag

e /

mo

nth

5.

M

em

ory

6

4 M

B o

r h

igh

er

6.

In

terf

ace

U

SB 2

.0 (

Hig

h S

pee

d)

wit

h U

SB C

able

, par

alle

l, R

J45

.

7.

N

etw

ork

Ye

s

8.

D

up

lex

D

up

lex

9.

P

ap

er

Su

pp

ort

A

4

10

. C

om

pa

tib

ilit

y

Win

do

ws

XP

/ W

ind

ow

s V

ista

/ W

ind

ow

s 7

/ L

inu

x o

r O

S as

pro

po

sed

by

SI

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

32

Mu

ltif

un

cti

on

Prin

ter –

Laser J

et

S

.No

It

em

S

pe

cifi

cati

on

De

tail

s C

om

pli

an

ce

Ye

s/N

o

1.

Te

chn

olo

gy

Dig

ital

2.

C

op

y Sp

eed

(C

PM

) 2

3 C

PM

or

Hig

her

3.

N

etw

ork

Pri

nte

r (o

pti

on

al)

Yes

4.

M

emo

ry

1G

B R

AM

5.

R

eso

luti

on

2

40

0 x

60

0D

PI

6.

N

etw

ork

sca

nn

er

Mo

no

& C

olo

ur

7.

Sc

an f

ile f

orm

ats

TIFF

, PD

F

8.

C

on

tin

uo

us

cop

y 9

99

co

pie

s

9.

P

rin

t sp

eed

3

0 P

PM

10

. Sc

an s

pee

d

57

PP

M

11

. Si

ze

A3

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

33

12

. D

up

lex

Pri

nt

/ co

py

Yes

13

. P

aper

cap

acit

y (t

rays

) 2

*5

00

Sh

eets

Tra

y

14

. B

ypas

s tr

ay c

apac

ity

10

0 S

hee

ts

15

. To

tal p

aper

cap

acit

y 1

10

0 s

hee

ts

16

. Zo

om

ran

ge

25

-40

0 %

17

. El

ect

ron

ic s

ort

ing

Yes

18

. M

ult

i so

rt c

op

yin

g Ye

s (2

in 1

& 4

in 1

)

19

. H

ard

dis

k 2

0 G

B

20

. W

arra

nty

1

Yea

r

21

. U

SB P

rin

tin

g /S

can

Ye

s

22

. In

terf

ace

/ P

ort

s U

SB -

2

23

. O

ther

s Ed

ge

ears

, C

entr

e Er

ase,

R

ota

tio

n

cop

y,

Mar

gin

sh

ift,

Au

to p

aper

sel

ecti

on

.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

34

Ele

ctr

on

ic P

en

(Fo

r a

ll P

olice S

tati

on

s)

S.N

o

Sp

eci

fica

tio

n D

eta

ils

Co

mp

lia

nce

Ye

s/N

o

1.

Ult

raso

un

d In

frar

ed T

ech

no

logy

or

any

oth

er t

ech

no

logy

wh

ich

is e

qu

ival

ent

or

hig

her

To b

e ab

le t

o w

rite

on

an

y n

orm

al p

aper

/su

rfac

e

Inp

ut

Are

a –

A4

siz

e p

refe

rab

ly m

od

ifia

ble

to

A3

OS

Sup

po

rt –

Win

do

ws

/ Li

nu

x

All

AP

I/SD

K f

or

rele

van

t O

S su

pp

ort

sh

ou

ld b

e av

aila

ble

Ou

tpu

t –

Sho

uld

giv

e X

Y co

ord

inat

e th

rou

gh t

he

AP

I/SD

K

Mem

ory

– S

ho

uld

be

able

to

sto

re m

in 1

00

A4

fu

lly

Han

dw

ritt

en p

ages

.

Pe

n B

atte

ry li

fe –

Min

60

to

80

ho

urs

of

con

tin

uo

us

wri

tin

g

Inte

rfac

e : U

SB 2

.0 o

r h

igh

er

Easy

to

ho

ld a

nd

wri

te (

fee

l sh

ou

ld b

e li

ke a

n o

rdin

ary

pen

)

Dig

ital C

am

era (

Fo

r a

ll P

olice S

tati

on

s)

Sl.

No

S

pe

cifi

cati

on

De

tail

s C

om

pli

an

ce (

Ye

s /

No

)

1.

1.

At

leas

t 1

0 M

ega

Pix

els

2.

Sen

sor

Typ

e: 1

/2.9

CC

D o

r eq

uiv

alen

t 3

. O

pti

cal Z

oo

m: M

in 4

x 4

. A

uto

Fo

cus

Ran

ge: (

Wid

e: A

pp

rox.

3cm

to

Infi

nit

y. T

ele

: Ap

pro

x.

50

cm t

o In

fin

ity)

or

equ

ival

ent

5.

Bu

ilt in

mem

ory

: 32

MB

or

mo

re

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

35

6.

F N

um

ber

: 3 t

o 5

.7 o

r eq

uiv

alen

t 7

. LC

D M

on

ito

r: T

FT L

CD

Co

lor

2.7

inch

es o

r h

igh

er

8.

Bat

tery

: AA

alk

alin

e o

r eq

uiv

alen

t 9

. C

om

pat

ible

Rec

ord

ing

med

ia: S

D M

emo

ry c

ard

, SD

HC

Mem

ory

C

ard

, SD

XC

car

d o

r eq

uiv

alen

t 1

0. 1

0. M

ovi

e re

cord

ing:

VG

A (

64

0 x

48

0)

/ Q

VG

A (

32

0 x

24

0)

11

. Sh

ou

ld h

ave

imag

e st

abili

zin

g m

ech

anis

m

12

. Bu

ilt-i

n f

lash

1

3. I

mag

e re

cord

ing

form

at: J

PEG

1

4. P

ho

to M

od

e In

telli

gen

t A

uto

, Eas

y Sh

oo

tin

g, P

rogr

am A

uto

/

equ

ival

ent

15

. Sce

ne

Sele

ctio

n: T

wili

ght

/ La

nd

scap

e /

Soft

Sn

ap /

Sn

ow

/

Bea

ch /

Hig

h S

ensi

tivi

ty /

eq

uiv

alen

t 1

6. C

om

pen

sati

on

± 2

.0EV

, 1 /

3 E

V s

tep

1

7. W

hit

e B

alan

ce: A

uto

/ D

aylig

ht

/ C

lou

dy

/ Fl

uo

resc

ent

/ Fl

ash

1

8. S

ho

uld

hav

e Fa

ce D

etec

tio

n

19

. Sh

ou

ld h

ave

Red

-eye

Red

uct

ion

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

36

Cat-

6 P

atc

h P

an

el

Sco

pe

of

Pat

ch p

anel

is t

o g

et s

tru

ctu

red

cab

ling

as p

er in

du

stry

sta

nd

ard

s an

d d

istr

ibu

tio

n o

f d

ata

Ban

dw

idth

. Sy

stem

In

tegr

ato

r m

ust

en

sure

th

at p

atch

pan

el is

pro

per

ly m

ou

nte

d in

rac

ks w

ith

nec

essa

ry im

pac

tin

g o

f d

ata

cab

les.

S

l. N

o.

Ite

m

Sp

eci

fica

tio

n D

eta

ils

Co

mp

lia

nce

Y

es/

No

Ty

pe

24

or

12

po

rt o

r as

req

uir

ed p

atch

pan

el a

s p

er r

equ

irem

ent,

Un

shie

lded

Tw

iste

d P

air,

Cat

ego

ry 6

, AN

SI/T

IA/E

IA 5

68

‐ B

.2.1

In

form

ati

on

Ou

tlet

Cat

6 (

Sin

gle

Po

rt

wall m

ou

nte

d)

Sco

pe

of

IO c

at 6

is t

o g

et b

ette

r co

nn

ecti

vity

to

co

mp

ute

rs a

nd

max

imu

m u

tiliz

atio

n o

f b

and

wid

th a

s p

er in

du

stry

sta

nd

ard

s.

Syst

em I

nte

grat

or

has

to

in

stal

l an

d c

om

mis

sio

n i

nfo

rmat

ion

ou

tlet

(ca

t 6)

to

pro

vid

e n

etw

ork

co

nn

ecti

vity

to

th

e sy

stem

s /

Dev

ices

. Sy

stem

In

tegr

ato

r m

ust

mak

e su

re it

s q

ual

ity

and

pro

per

fu

nct

ion

ing.

S

l. N

o.

Ty

pe

S

pe

cifi

cati

on

De

tail

s C

om

pli

an

ce Y

es/

No

1.

T

yp

e

1‐p

ort

, Sh

utt

ered

, Wh

ite,

wit

h s

urf

ace

bo

x fo

r su

rfac

e

mo

un

t ap

plic

atio

ns,

Cat

ego

ry 6

,TIA

/EIA

56

8‐b

Cat

ego

ry

2.

M

ate

ria

l A

BS/

Po

lyca

rbo

nat

e

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

37

3.

N

o o

f P

ort

s O

ne

4.

P

rote

ctio

n

Shu

tter

s

5.

Id

en

tifi

cati

on

s To

be

sup

plie

d w

ith

lab

el f

or

po

rt id

enti

fica

tio

n

Cat

- 6

Cab

le w

ith

cab

le layin

g i

n P

VC

co

nd

uit

Th

e ca

blin

g m

ater

ial s

hal

l be

sup

plie

d, l

aid

tes

ted

an

d c

om

mis

sio

ned

in a

cco

rdan

ce w

ith

sp

ecif

icat

ion

s an

d s

ite

req

uir

emen

ts b

y SI

. Sy

stem

In

tegr

ato

r m

ust

mak

e su

re t

hat

all

the

cab

ling

shal

l ru

n t

hro

ugh

PV

C c

on

du

it /

Cas

ing

Cap

pin

g o

f su

itab

le s

ize

of

ISI s

tan

dar

d. S

epar

ate

PV

C c

on

du

its

or

Cas

ing

Cap

pin

g sh

all b

e u

sed

fo

r el

ect

rica

l an

d d

ata

cab

ling.

Layin

g o

f C

ab

les

SI m

ust

mak

e su

re t

hat

Cab

les

shal

l be

laid

by

skill

ed a

nd

exp

erie

nce

d w

ork

men

usi

ng

adeq

uat

e eq

uip

men

t to

min

imiz

e st

retc

hin

g o

f th

e ca

ble

. A

ll te

rmin

atio

ns

sho

uld

be

carr

ied

ou

t ac

cord

ing

to t

he

man

ufa

ctu

rer‘

s in

stru

ctio

ns

and

gu

idel

ines

an

d s

tan

dar

ds

of

gen

eric

cab

ling

syst

ems.

W

hen

ter

min

atin

g o

utl

ets,

car

e m

ust

be

take

n t

o a

void

dam

agin

g th

e c

op

per

co

res

wh

en s

trip

pin

g b

ack

the

ou

ter

shea

thin

g.

Testi

ng

an

d D

ocu

men

tati

on

SI

mu

st m

ake

sure

th

at T

esti

ng

of

each

no

de

sho

uld

be

do

ne

as p

er m

anu

fact

ure

r st

and

ard

s an

d t

he

fin

al r

epo

rt s

ho

uld

be

sub

mit

ted

.

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

38

UTP

CO

MP

ON

EN

TS

SI

mu

st m

ake

sure

th

at t

he

syst

em s

ho

uld

Mee

t o

r ex

cee

d T

IA/E

IA 5

68

B-2

sp

ecif

icat

ion

s o

f C

ateg

ory

-6 a

s a

syst

em.

Sl.

No

T

yp

e

Sp

eci

fica

tio

n D

eta

ils

Co

mp

lia

nce

Ye

s/N

o

1.

T

yp

e

Un

shie

lded

Tw

iste

d P

air,

Cat

ego

ry 6

, AN

SI/T

IA/E

IA 5

68

‐B.2

.1

2.

E

lect

ric

Co

nd

uct

or

24

AW

G s

olid

bar

e co

pp

er

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h C

ord

(1

& 3

Mete

r)

Sco

pe

of

1 m

eter

an

d 3

Met

er P

atch

co

rd is

to

get

co

nn

ecti

vity

bet

wee

n IO

to

des

kto

p/P

rin

ters

/Dev

ices

/in

tra

dev

ices

. Sys

tem

In

tegr

ato

r h

as t

o

pro

vid

e p

rop

er c

on

nec

tivi

ty v

ia C

at-6

Pat

ch C

ord

an

d m

ust

mak

e su

re it

will

fu

nct

ion

wit

ho

ut

any

inte

rru

pti

on.

Sl.

No

. T

yp

e

Sp

eci

fica

tio

n D

eta

ils

Co

mp

lia

nce

Ye

s/N

o

1.

C

on

du

cto

r 2

4 A

WG

7 /

32

, str

and

ed

co

pp

er

2.

C

ab

le T

yp

e

UTP

CA

T 6

AN

SI/T

IA/E

IA 5

68

‐B.2

.1

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den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

39

16

Po

rt

L2

Un

man

ag

ed

Sw

itch

Sl.

No

It

em

S

pe

cifi

cati

on

De

tail

s C

om

pli

an

ce Y

es/

No

1.

M

AC

Ad

dre

ss T

able

Siz

e 8

K

2.

Sw

itch

Fab

ric

48

Gb

ps

Forw

ard

ing

Cap

acit

y

3.

Tr

ansm

issi

on

Met

ho

d

Sto

re-a

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rwar

d

4.

D

iagn

ost

ic L

EDs

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r U

nit

: Po

wer

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r P

ort

: Act

ivit

y/Li

nk,

Sp

eed

5.

P

acke

t B

uff

er M

emo

ry

On

sh

ip: 5

00

KB

Bu

ffer

Mem

ory

per

Dev

ice

6.

M

ax P

ow

er C

on

sum

pti

on

2

6.7

Wat

ts

7.

Q

oS

80

2.1

p (

4 Q

ueu

es)

8.

In

terf

ace

Op

tio

ns

RJ-

45

, 10

BA

SE-T

, 10

0B

ASE

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& 1

000

BA

SE-T

9.

N

etw

ork

Pro

toco

l an

d

Stan

dar

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- 80

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ern

et, 8

02

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t Et

her

net

, 80

2.3

x Fl

ow

Co

ntr

ol,

80

2.3

ab G

igab

it E

ther

net

, 80

2.1

p

Pri

ori

ty Q

ue

uin

g

10

. Em

issi

on

s F

CC

Cla

ss A

, CE

Cla

ss A

11

. P

ow

er S

up

ply

1

00

-24

0V

AC

, 50/

60

Hz

Inte

rnal

Un

iver

sal P

ow

er

12

. En

viro

nm

enta

l R

oH

S C

om

plia

nt

13

. Sa

fety

C

SA +

NR

TL/C

14

. Te

mp

erat

ure

O

per

atin

g: 3

2°

to 1

04°

F (0

° to

40

°C)

Sto

rage

: 14

° to

13

1°F

(-1

0°

to 5

5°C

)

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

40

15

. H

um

idit

y O

per

atin

g: 5

% t

o 9

5%

RH

(N

on

-Co

nd

ensi

ng)

16

. W

arra

nty

5-Y

ear

Lim

ited

17

. P

ort

Nu

mb

er

16

-Po

rt G

igab

it S

wit

ch

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

41

An

nex

ure

– 2

CIP

A H

ard

wa

re a

nd

Sit

e p

rep

ara

tio

n d

eta

ils D

etai

ls o

f H

ard

war

e t

o b

e p

rovi

de

d u

nd

er

CC

TNS

Prj

ect

S.

No

Lo

cati

on

To

tal

No

. D

esk

top

To

tal

Lase

r P

rin

ter

Tota

l M

FP

Tota

l U

PS

Tota

l D

G

Set

Tota

l D

igit

al

Cam

era

To

tal

Ele

ct

ron

ic

Pe

n

Tota

l 1

6

po

rt

Sw

itch

To

tal

16

0

GB

H

DD

To

tal

1

No

n-C

IPA

Po

lice

Stat

ion

1

82

4

7

28

1

1

82

1

1

82

1

1

82

1

1

82

1

1

82

1

1

82

1

1

82

1

1

82

2

CIP

A P

olic

e St

atio

n

72

4

0

0

0

0

1

72

4

1

72

4

1

72

4

1

72

4

1

72

4

3

Cir

cle

off

ice

Har

dw

are

2

32

3

6

96

0

1

23

2

1

23

2

0

0

0

1

2

32

0

4

Sub

div

isio

n

Har

dw

are

1

30

3

3

90

0

1

13

0

1

13

0

0

0

0

1

1

30

0

5

Dis

tric

t H

ead

Q

uar

ter

Har

dw

are

31

1

0

31

0

0

1

0

31

0

1

31

0

0

0

0

0

6

SCR

B H

ard

war

e

1

4

4

0

1

1

1

1

0

0

0

1

1

0

7

Co

mm

issi

on

erat

e

Har

dw

are

4

2

5

10

0

0

2

5

10

0

1

4

0

0

0

0

0

8

Ran

ge o

ffic

es

6

4

24

0

1

6

1

6

0

0

0

1

6

0

9

Po

lice

Hea

d

Qu

arte

r H

ard

war

e

1

50

5

0

0

5

0

50

1

1

0

0

0

0

0

10

Ja

ils

1

1

1

0

0

0

0

0

0

0

0

0

11

Fo

ren

sic

Scie

nce

La

b

1

1

1

0

0

0

0

0

0

0

0

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

42

12

Fi

nge

r P

rin

t B

ure

au

36

1

3

6

0

0

0

0

0

0

0

0

13

P

olic

e C

on

tro

l R

oo

m(L

arge

C

itie

s/P

HQ

31

3

9

3

0

0

0

0

0

0

0

0

14

P

olic

e C

on

tro

l R

oo

m(S

mal

l C

itie

s)

6

5

30

0

0

0

0

0

0

0

0

G

ran

d T

ota

l

2

46

3

1

82

10

11

58

7

9

06

90

6

9

06

12

75

2

9

06

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct i

n K

arn

atak

a

43

De

tails

of

Site

Pre

par

atio

n

Sl.N

o

Un

it

Tota

l No

. o

f Lo

cati

on

s

Tab

les

per

lo

cati

on

s To

tal

Ch

airs

To

tal

LAN

C

ablin

g an

d I/

o

ou

tlet

s

Tota

l

Elec

tric

al

Cab

ling

wit

h

Elec

tric

al

po

ints

Tota

l Ea

rth

ing

Tota

l

1 N

on

-CIP

A P

olic

e St

atio

n

30

5 1

50

4

12

0

6 1

80

6

18

0

1 3

0

3 C

ircl

e o

ffic

e

232

4

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8

3 6

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5

116

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5

116

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4 Su

b d

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ion

Har

dw

are

1

30

4 5

20

3

39

0

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50

5

65

0

1 1

30

5 D

istr

ict

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d Q

uar

ter

Har

dw

are

31

11

3

41

1

0

310

1

1

341

1

1

34

1

1 3

1

6 SC

RB

Har

dw

are

1 5

5 4

4

5 5

5

5

1

1

7 C

om

mis

sio

ner

ate

Har

dw

are

4

26

1

04

2

5

10

0

26

1

04

26

1

04

1

4

8 R

ange

off

ices

6

5 3

0

4 2

4

5 3

0

5

30

1

6

9 P

olic

e H

ead

Qu

arte

r H

ard

war

e

1 5

1

51

5

0

50

5

1

51

5

1

51

1

1

G

ran

d T

ota

l 4

35

2

12

9

1

69

4

2

521

252

1

4

35


S.

No.

Description Total

Price

(INR)

Taxes

and

Other

Duties

Total

Amount

(INR)

Total

Amount

in Words


(CAPEX)





party acceptance


2: C)










A2)







6. Training and Handholding Support (Summary of

Form 2: G)




(OPEX)



D1, E/3), (Form 3 I1) & (Form 4: J / 3)


year after “Go-Live” (Sum of Form 2: B2, D2, E/3

), ( Form 3 I2) & (Form 4: J / 3)



), ( Form 3 I3) & (Form 4: J / 3)




Months

Grand Total for


Form-2


Specification

similar to the

BOM provided in

Technical

Proposal)

No of Components /


Rate (per unit)

(Y)

Total Cost ( =

X*Y)




(police stations,

circle offices,

Commissionerates,

Range offices,

Zones, SCRB,

SDPOs, District HQ

and State HQ).

PCs

Printers

Switch

Routers

…

Others

Total A1:


the non-CIPA Client


stations, circle

offices,

Commissionerates,

Range offices,

Zones, SCRB,

SDPOs, District HQ

and State HQ),

Training Centers

LAN Cabling

…

Others

and Data Center.

Total A2:



1. Year 1 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B1:

2. Year 2 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B2:

3. Year 3 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B3:


this cost) (CAPEX)


and Portal

Enhancement

2. Change

Management and

Capacity building

advisory services

Total C:



RFP Volume 1 (OPEX)

1. Year 1

Total D1:

2. Year 2

Total D2:

3. Year 3

Total D3:










Total E:






1,607,219

Total F:

G. Training



2. Basic Change Management Workshops 1465


4. Customized System Administrator

Training

50

5. Administration & Support Training 2400

6. Training of the trainers 260

7. General Management Training 100

Total G:


S.

No.


of Service

(X)

Rate (per unit)

(Y)

Total Cost (=

X*Y)


components. (CAPEX)

1. Deployment of

requisite

infrastructure

for Data centre

and DR

Servers




Enclosures, etc.)




7. Web Server

8. Database license

9. Anti-virus

10. EMS

11. ….


charges

13. Others

14. Networking

equipments for

LAN

Router

15. Switch

16. ….

17. Others

Total H:


1. Year 1 Servers



(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I1:

1. Year 2 Servers



(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I2:

1. Year 3 Servers



(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I3:

Form 4: Consumable Costs

S.

No.


of Service

(X)

Rate (per unit)

(Y)

Total Cost (=

X*Y)

J: Cost of consumables at each client location. (Units of Service (X) is the total quantity required in the

entire 3 year period and is not to be changed) (OPEX)

1. Consumable

Required at

Police Stations

Laser Jet Toners 8154

2. Dot Matrix Ribbons 32616

3. A4 size papers in RIMs

of 500 sheets

32616

Total J:

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

1

Follo

win

g c

ha

ng

es a

re b

ein

g m

ad

e to

SI R

FP d

ate

d 1

3th

Ju

ly, 2

01

1 a

nd

ad

den

du

m is

sued

da

ted

5th

Au

gu

st 2

01

1 .

# R

efer

ence

O

ld C

lau

se

Rev

ised

Cla

use

Ty

pe

Mo

dif

ica

tio

ns

com

mo

n t

o V

olu

me

I, II

an

d II

I

RFP

Vo

lum

e I:

Fu

nct

ion

al &

Tec

hn

ica

l Sp

ecif

ica

tio

ns

1.

Vo

l I P

.no

. 7

A

dd

itio

n t

o A

bb

revi

atio

ns

Ad

dit

ion

SDA

St

ate

Des

ign

ated

Age

ncy

SDA

S

tate

Des

ign

ate

d A

gen

cy,

So

ftw

are

Dev

elo

pm

ent

Age

ncy

2.

Vo

l I,

P

.no

3

8,

S.n

o. 5

5

D

ele

tio

n o

f S.

No

. 55

D

elet

ion

N

etw

ork

co

nn

ect

ion

in t

he

fo

rm o

f a

rin

g

3.

Vo

l I, P

.no

39

Ad

dit

ion

to

Dat

a ca

blin

g A

dd

itio

n

N

etw

ork

co

nn

ect

ion

in t

he

fo

rm o

f a

rin

g

4.

Vo

l I

P.n

o.

66

, se

ctio

n 3

Mo

dif

icat

ion

to

Imp

lem

enta

tio

n f

ram

e w

ork

of

Po

lice

IT

/CC

TNS

Pro

ject

. M

od

ific

ati

on

The

imp

lem

enta

tio

n

of

Polic

e IT

w

ou

ld

be

taki

ng

an

“in

teg

rate

d

serv

ice

del

iver

y”

app

roac

h.

The

cen

tral

fe

atu

re

of

Po

lice

IT

imp

lem

enta

tio

n

(as

per

C

CTN

S G

uid

elin

es f

rom

MH

A a

nd

NC

RB

) at

th

e St

ate

leve

l is

the

“bu

nd

ling

of

serv

ices

” co

nce

pt.

Acc

ord

ingl

y, K

arn

atak

a w

ill s

elec

t a

Syst

em

In

tegr

ato

r (S

I) w

ho

wo

uld

be

the

sin

gle

po

int

of

con

tact

fo

r th

e St

ate

for

all

the

com

po

nen

ts o

f P

olic

e IT

Im

ple

men

tati

on

th

at i

ncl

ud

e th

e ap

plic

atio

n,

har

dw

are,

co

mm

un

icat

ion

s in

fras

tru

ctu

re,

and

ass

oci

ate

d s

ervi

ces

such

as

Cap

acit

y B

uild

ing

and

Han

dh

old

ing.

The

imp

lem

enta

tio

n o

f P

olic

e IT

wo

uld

be

taki

ng

an “

inte

gra

ted

se

rvic

e d

eliv

ery”

ap

pro

ach

. Th

e ce

ntr

al

feat

ure

o

f P

olic

e IT

im

ple

men

tati

on

(as

per

CC

TNS

Gu

idel

ines

fro

m M

HA

an

d N

CR

B)

at

the

Stat

e

leve

l is

th

e “b

un

dlin

g

of

serv

ices

” co

nce

pt.

A

cco

rdin

gly,

Kar

nat

aka

will

sel

ect

a Sy

ste

m I

nte

grat

or

(SI)

wh

o

wo

uld

be

the

sin

gle

po

int

of

con

tact

fo

r th

e St

ate

for

all

the

com

po

nen

ts o

f P

olic

e IT

Im

ple

men

tati

on

th

at i

ncl

ud

e b

ut

no

t lim

ite

d

to

the

app

licat

ion

, h

ard

war

e,

com

mu

nic

atio

ns

infr

astr

uct

ure

, an

d a

sso

ciat

ed

ser

vice

s su

ch a

s C

apac

ity

Bu

ildin

g an

d H

and

ho

ldin

g.

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

2

5.

Vo

l I, P

.no

. 74

Mo

dif

icat

ion

to

Co

re A

pp

licat

ion

So

ftw

are

M

od

ific

ati

on

The

Co

re a

pp

lica

tio

n S

oft

wa

re (

CA

S) is

exp

ecte

d t

o b

e re

ad

y b

y Ju

ly 2

01

1 (

ten

tati

ve).

The

Co

re a

pp

lica

tio

n S

oft

wa

re (

CA

S) is

exp

ecte

d t

o b

e re

ad

y b

y en

d o

f O

cto

ber

20

11

(te

nta

tive

).

6.

Vo

l I, S

ect

ion

6 –

Sc

op

e o

f Se

rvic

es

A

dd

itio

n t

o t

he

sco

pe

of

wo

rk f

or

the

sys

tem

inte

grat

or.

A

dd

itio

n

K

Co

PS

at

its

dis

cret

ion

m

ay

exte

nd

th

e co

ntr

act

per

iod

b

y an

oth

er t

wo

yea

rs a

t th

e O

PEX

rat

es q

uo

ted

in

th

e fi

nan

cial

p

rop

osa

l fo

r th

e 4

th a

nd

5th

yea

r.

7.

Vo

l I, P

.no

. 86

Ad

dit

ion

to

Ove

rvie

w o

f th

e sc

op

e o

f w

ork

fo

r th

e s

yste

m

inte

grat

or.

A

dd

itio

n

N

o H

ard

war

e an

d S

oft

war

e p

rod

uct

s p

rop

ose

d u

nd

er t

his

co

ntr

act

sho

uld

be

de

clar

ed e

nd

of

sale

an

d e

nd

of

life,

wit

hin

th

e co

ntr

act

per

iod

, by

its

OEM

.

8.

Vo

l I,

P

.no

. 9

6

Sect

ion

6.5

Mo

dif

icat

ion

to

Infr

ast

ruct

ure

at

clie

nt

sid

e lo

cati

on

Mo

dif

ica

tio

n

The

SI s

ho

uld

en

sure

th

at a

ll th

e P

olic

e St

atio

ns

and

H

igh

er O

ffic

es

sho

uld

h

ave

a co

nsi

sten

t b

acku

p o

f 3

h

ou

rs f

or

the

enti

re d

ura

tio

n o

f th

e co

ntr

act

thro

ugh

th

e U

PSs

. To

th

is e

nd

it

nee

ds

to d

esig

n t

he

po

wer

bac

kup

ar

chit

ectu

re b

y co

nsi

der

ing

the

ener

gy r

equ

irem

ents

of

each

lo

cati

on

(ad

dit

ion

al e

ner

gy r

equ

irem

ents

in

cas

e o

f th

e lo

cati

on

s w

her

e th

ere

wo

uld

be

an e

xist

ing

UP

S) a

nd

b

rin

gin

g in

ap

pro

pri

ate

UP

S an

d B

atte

ry b

ank

to s

up

po

rt

the

req

uir

emen

ts.

The

SI s

ho

uld

en

sure

th

at a

ll th

e P

olic

e St

atio

ns

and

Hig

her

O

ffic

es s

ho

uld

hav

e a

con

sist

ent

bac

kup

of

2 h

ou

rs f

or

the

enti

re

du

rati

on

of

the

con

trac

t th

rou

gh t

he

UP

Ss.

To t

his

en

d i

t n

eed

s to

d

esig

n

the

po

wer

b

acku

p

arch

itec

ture

b

y co

nsi

der

ing

the

ener

gy

req

uir

emen

ts

of

each

lo

cati

on

(a

dd

itio

nal

en

ergy

re

qu

irem

ents

in

cas

e o

f th

e lo

cati

on

s w

her

e th

ere

wo

uld

be

an

exis

tin

g U

PS)

an

d b

rin

gin

g in

ap

pro

pri

ate

UP

S an

d B

atte

ry b

ank

to s

up

po

rt t

he

req

uir

emen

ts.

9.

Vo

l-I

p.n

o 9

9 s

ec

6.5

a

nd

o

ther

Mo

dif

icat

ion

to

Infr

ast

ruct

ure

at

Clie

nt

Sid

e L

oca

tio

n.

Mo

dif

ica

tio

n

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

3

rele

van

t p

lace

s

2 K

VA

DG

set

(D

iese

l Gen

erat

or)

R

ead

as

2.5

an

d a

bo

ve K

VA

DG

set

(D

iese

l Gen

erat

or)

. As

lon

g as

th

e te

chn

ical

an

d f

un

ctio

nal

req

uir

emen

ts a

re m

et v

end

ors

are

fr

ee t

o p

rop

ose

su

itab

le t

ech

no

logy

/ p

rod

uct

.

10

. V

ol

I,

P.n

o.1

09

Sec

6.8

Ad

dit

ion

to

Sco

pe

of

Wo

rk f

or

Net

wo

rk C

on

nec

tivi

ty (

VP

No

BB

&

MP

LS)

for

Po

lice

Sta

tio

n, H

igh

er o

ffic

es, S

PD

C a

nd

DR

C

Ad

dit

ion

1

) N

atio

nal

Ser

vice

De

liver

y G

ate

way

(N

SDG

)/ S

tate

Ser

vice

De

live

ry G

ate

way

(SS

DG

): T

he

Syst

em I

nte

grat

or

at t

he

stat

e

leve

l sh

all

regi

ste

r as

a S

ervi

ce P

rovi

der

wit

h t

he

NSD

G o

r

SSD

Gs

on

beh

alf

of

the

resp

ecti

ve

Stat

e G

ove

rnm

en

t an

d

pro

vid

e C

CTN

S b

ased

ser

vice

s. I

nit

ially

if

NSD

G/S

SDG

ser

vice

s

are

no

t av

aila

ble

th

e C

CTN

S ap

plic

atio

n s

hal

l ac

cess

ser

vice

s

thro

ugh

th

e ex

isti

ng

bro

adb

and

n

etw

ork

s an

d

SDA

sh

all

dev

elo

p

AP

Is

for

the

req

uir

ed

dep

artm

ents

d

uri

ng

CA

S

dev

elo

pm

ent

to e

nab

le i

nte

rop

erab

ility

an

d i

nte

rco

nn

ecti

vity

for

its

even

tual

in

tegr

atio

n

wit

h

NSD

G/S

SDG

. C

-DA

C

as

Gat

eway

Se

rvic

e P

rovi

der

o

f N

SDG

/SSD

G

shal

l p

rovi

de

con

ne

cto

rs/A

dap

ters

an

d

guid

elin

es

for

ho

stin

g se

rvic

es

thro

ugh

NSD

G/S

SDG

aft

er t

he

SI r

egis

ter

as a

Ser

vice

Pro

vid

er

on

beh

alf

of

the

Stat

e/U

T G

ove

rnm

ents

.

2)

Sco

pe

o

f W

ork

o

f Sy

ste

m

Inte

grat

or

wit

h

resp

ect

to

Ne

two

rk a

nd

Co

nn

ecti

vity

fo

r P

olic

e St

atio

ns,

Hig

her

Off

ice

s,

Trai

nin

g C

ente

rs (

DTC

/RTC

/PTC

/Po

lice

Aca

de

my)

fo

r C

CTN

S

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

4

pro

ject

:

The

SI s

hal

l co

ord

inat

e w

ith

BSN

L an

d t

he

Stat

e/U

T P

olic

e

Dep

artm

ent

for

imp

lem

enta

tio

n

of

the

Net

wo

rk

and

Co

nn

ecti

vity

so

luti

on

of

CC

TNS

pro

ject

.

Sco

pe

of

wo

rk f

or

BSN

L: T

he

det

ails

of

sco

pe

of

wo

rk o

f B

SNL

are

as u

nd

er:

3)

Pro

visi

on

ing

of

MP

LS, V

PN

oB

B a

nd

VP

N/W

iMax

/VSA

T

con

ne

ctio

n t

o P

olic

e St

atio

n a

nd

Hig

her

off

ices

.

4)

Pro

visi

on

ing

of

the

Ro

ute

rs (

at C

CTN

S si

te)

an

d M

od

ems

for

loca

tio

ns

to b

e co

nn

ecte

d d

irec

tly

wit

h K

SPW

AN

an

d a

ll

oth

er h

ard

war

e an

d n

etw

ork

infr

astr

uct

ure

pro

vid

ed f

or

MP

LS, V

PN

oB

B/W

iMax

/VSA

T co

nn

ecti

vity

.

a)

Pro

visi

on

ing

of

Agg

rega

ted

ban

dw

idth

on

MP

LS n

etw

ork

at

each

Sta

tes/

UTs

SD

C f

or

the

loca

tio

ns

con

nec

ted

on

VP

No

BB

, WiM

ax a

nd

VSA

T n

etw

ork

.

b)

Pro

visi

on

ing

of

MP

LS c

on

nec

tivi

ty b

etw

een

Sta

te/U

T SD

Cs

and

DR

C.

c)

Pro

visi

on

ing

of

MP

LS c

on

nec

tivi

ty b

etw

een

ND

C a

nd

Stat

e/U

T SD

Cs

d)

Mai

nta

inin

g th

e n

etw

ork

incl

ud

ing

har

dw

are

sup

plie

d f

or

min

imu

m p

erio

d o

f 3

yea

rs.

Ro

le o

f Sy

ste

m I

nte

grat

or:

T

he

SI s

hal

l co

ord

inat

e w

ith

BSN

L

and

th

e St

ate/

UT

Po

lice

Dep

artm

ent

for

imp

lem

enta

tio

n o

f th

e

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

5

Net

wo

rk

and

C

on

ne

ctiv

ity

solu

tio

n

of

CC

TNS

pro

ject

. Th

e

follo

win

g ar

e th

e ke

y re

spo

nsi

bili

ties

of

the

SI w

ith

res

pec

t to

Net

wo

rkin

g an

d C

on

nec

tivi

ty.

i. Si

te

pre

par

atio

n

at

all

loca

tio

ns

for

esta

blis

hm

ent

and

inst

alla

tio

n o

f n

etw

ork

ing

and

co

nn

ect

ivit

y so

luti

on

.

ii.

Co

ord

inat

ion

w

ith

th

e St

ate

P

olic

e D

epar

tmen

t an

d

no

min

ated

off

icia

ls o

f B

SNL

for

Inst

alla

tio

n,

Co

nfi

gura

tio

n,

Test

ing

and

Co

mm

issi

on

ing

of

BSN

L’s

VP

No

BB

, W

iMax

,

VSA

T an

d M

PLS

lin

ks.

iii.

Co

ord

inat

ion

w

ith

B

SNL

for

ensu

rin

g O

per

atio

ns

and

Mai

nte

nan

ce

of

net

wo

rkin

g h

ard

war

e to

en

sure

com

plia

nce

to

th

e SL

As

as o

ffer

ed b

y B

SNL.

iv.

The

SI w

ill a

lso

be

coo

rdin

atin

g w

ith

BSN

L an

d S

tate

Po

lice

Dep

artm

ent

for

SLA

M

on

ito

rin

g,

Fau

lt

Rep

ort

ing

&

Tro

ub

lesh

oo

tin

g o

f th

e lin

ks f

or

mee

tin

g th

e Se

rvic

e le

vels

and

Mas

ter

Serv

ice

Agr

eem

ent.

v.

SI s

hal

l al

so c

oo

rdin

ate

wit

h S

tate

CC

TNS

No

dal

Off

icer

(Sta

te P

olic

e D

epar

tmen

t) f

or

fin

aliz

ing

Po

lice

stat

ion

s lis

ts

for

the

con

nec

tivi

ty o

pti

on

s, i

ssu

ing

com

mis

sio

nin

g re

po

rt

for

dem

and

no

te/p

aym

ent

clea

ran

ce,

rep

ort

ing

SLA

an

d

pro

vid

ing

for

link

stat

us

up

dat

es.

11

. V

ol I

, P. N

o. 1

32

Se

c 6

.14

Mo

dif

icat

ion

to

Han

dh

old

ing

sup

po

rt.

M

od

ific

ati

on

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

6

The

Syst

em I

nte

grat

or

will

pro

vid

e o

ne

qu

alif

ied

an

d

trai

ned

per

son

per

tw

o p

olic

e st

atio

ns

for

a p

erio

d o

f 1

ye

ar

to

han

dh

old

th

e st

aff

in

the

po

lice

stat

ion

an

d

ensu

re t

hat

th

e st

affs

in

th

at p

olic

e st

atio

n /

hig

her

o

ffic

es a

re a

ble

to

use

PO

LIC

E IT

ER

P a

pp

licat

ion

on

th

eir

ow

n b

y th

e en

d o

f th

e h

and

ho

ldin

g p

erio

d.

Han

dh

old

ing

sup

po

rt

wo

uld

b

e re

qu

ired

o

nly

af

ter

the

succ

essf

ul

com

mis

sio

nin

g o

f P

OLI

CE

IT &

CA

S (c

ente

r) I

nte

grat

ion

ap

plic

atio

n

and

th

e n

eces

sary

in

fras

tru

ctu

re

and

co

mp

leti

on

o

f ca

pac

ity

bu

ildin

g an

d

chan

ge

man

agem

ent

init

iati

ves

in r

esp

ecti

ve p

olic

e st

atio

ns

/ H

igh

er O

ffic

es.

The

Syst

em

In

tegr

ato

r w

ill p

rovi

de

on

e q

ual

ifie

d a

nd

tra

ined

p

erso

n p

er

po

lice

stat

ion

fo

r a

per

iod

of

6 m

on

ths

to h

and

ho

ld

the

staf

f in

th

e p

olic

e st

atio

n a

nd

en

sure

th

at t

he

staf

fs i

n t

hat

p

olic

e s

tati

on

are

ab

le t

o u

se P

OLI

CE

IT E

RP

ap

plic

atio

n o

n t

hei

r o

wn

b

y th

e en

d

of

the

han

dh

old

ing

per

iod

. Th

e n

um

ber

o

f h

um

an

reso

urc

e an

d

du

rati

on

ca

n

chan

ge

wit

hin

th

e sa

me

cost

ing

fram

ewo

rk.

Han

dh

old

ing

sup

po

rt w

ou

ld b

e re

qu

ired

o

nly

af

ter

the

succ

essf

ul

com

mis

sio

nin

g o

f P

OLI

CE

IT &

C

AS

(cen

ter)

In

tegr

atio

n a

pp

licat

ion

an

d t

he

ne

cess

ary

infr

astr

uct

ure

an

d c

om

ple

tio

n o

f ca

pac

ity

bu

ildin

g an

d c

han

ge m

anag

emen

t in

itia

tive

s in

res

pec

tive

po

lice

stat

ion

s.

12

. A

dd

end

um

A

nn

exu

re-1

Sp

ec

for

L2

Un

ma

na

ged

sw

itch

M

od

ific

atio

n t

o a

dd

itio

nal

har

dw

are

spe

cifi

cati

on

fo

r p

olic

e

stat

ion

an

d h

igh

er o

ffic

es.

(16

Po

rt L

2 U

nm

anag

ed S

wit

ch)

Mo

dif

ica

tio

n

Swit

ch F

abri

c -

48

Gb

ps

Forw

ard

ing

Cap

acit

y Sw

itch

Fab

ric

- M

inim

um

of

32

Gb

ps

Forw

ard

ing

Cap

acit

y

13

. A

dd

end

um

A

nn

exu

re-1

Sp

ec

for

Mu

ltif

un

ctio

n

Pri

nte

r

M

od

ific

atio

n t

o a

dd

itio

nal

har

dw

are

spe

cifi

cati

on

fo

r p

olic

e

stat

ion

an

d h

igh

er o

ffic

es.

(Mu

ltif

un

ctio

n P

rin

ter)

Mo

dif

ica

tio

n

Size

-

A3

Si

ze

- A

4

14

. A

dd

end

um

Sl

. N

o. 2

3, p

.no

. 8

M

od

ific

atio

n t

o t

ota

l no

of

de

skto

p

Mo

dif

ica

tio

n

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

7

Har

dw

are

de

liver

ed t

o P

olic

e S

tati

on

an

d H

igh

er

off

ice

s u

nd

er C

IPA

Pro

ject

P

leas

e re

fer

to A

nn

exu

re 2

of

this

do

cum

ent

for

grea

ter

det

ail.

S.

No

Lo

cati

on

It

em

P

er

Loca

tio

n

No

o

f lo

cati

on

Tota

l N

o

1 N

on

-CIP

A

Po

lice

Stat

ion

H

ard

war

e

Des

kto

p

4 1

82

7

28

2 C

IPA

Po

lice

Stat

ion

H

ard

war

e

Des

kto

p

0 7

24

0

Tota

l Har

dw

are

Re

qu

ire

me

nt

PS

(D

eskt

op

) 9

06

72

8

3 C

ircl

e o

ffic

e H

ard

war

e D

eskt

op

3

23

2

69

6

4 Su

b d

ivis

ion

H

ard

war

e

Des

kto

p

3 1

30

3

90

5 R

ange

H

ard

war

e

Des

kto

p

4 6

24

6 SC

RB

H

ard

war

e D

eskt

op

4

1 4

7 C

om

mis

sio

ner

ate

Har

dw

are

D

eskt

op

2

5 4

10

0

8 D

istr

ict

Hea

d

Qu

arte

r H

ard

war

e

Des

kto

p

10

31

3

10

Har

dw

are

de

liver

ed t

o P

olic

e St

atio

n a

nd

Hig

her

off

ices

u

nd

er C

IPA

Pro

ject

P

leas

e re

fer

to A

nn

exu

re 2

of

this

do

cum

ent

for

grea

ter

det

ail.

S.

No

Lo

cati

on

It

em

P

er

Loca

tio

n

No

of

loca

tio

n

Tota

l N

o

1

No

n-C

IPA

Po

lice

St

atio

n h

ard

war

e

Des

kto

p

4

182

7

28

2

CIP

A P

olic

e St

atio

n

Har

dw

are

Des

kto

p

0

724

0

Tota

l Har

dw

are

Re

qu

irem

en

t P

S

(Des

kto

p)

906

7

28

3

Cir

cle

off

ice

Har

dw

are

Des

kto

p

3

232

6

96

4

Sub

div

isio

n

Har

dw

are

D

eskt

op

3

1

30

390

5

Ran

ge H

ard

war

e

Des

kto

p

4

6 2

4

6

SCR

B H

ard

war

e D

eskt

op

4

1

4

7

Co

mm

issi

on

erat

e

Har

dw

are

D

eskt

op

2

5

4 1

00

8

Dis

tric

t H

ead

Q

uar

ter

Har

dw

are

Des

kto

p

10

3

1

310

9

Po

lice

Hea

d

Qu

arte

r H

ard

war

e

Des

kto

p

50

1

50

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

8

9 P

olic

e H

ead

Q

uar

ter

Har

dw

are

Des

kto

p

50

1 5

0

Tota

l Hig

her

Off

ice

s H

ard

war

e (D

eskt

op

) 4

07

1

57

4

1 Ja

ils

Des

kto

p

1 1

1

2 Fo

ren

sic

Scie

nce

Lab

D

eskt

op

1

1 1

3 Fi

nge

r P

rin

t B

ure

au

Des

kto

p

1 3

6

36

4 P

olic

e C

on

tro

l R

oo

m(L

arge

C

itie

s/P

HQ

Des

kto

p

5 6

30

5 P

olic

e C

on

tro

l R

oo

m(S

mal

l C

itie

s)

Des

kto

p

3 3

1

93

To

tal S

pec

ial U

nit

s H

ard

war

e

(Des

kto

p)

75

1

61

Tota

l Des

kto

p R

eq

uir

eme

nts

1

38

9

24

63

Tota

l Hig

her

Off

ice

s H

ard

war

e (D

esk

top

) 4

05

157

4

1

Jails

D

eskt

op

1

1

1

2

Fore

nsi

c Sc

ien

ce

Lab

D

eskt

op

1

1

1

3

Fin

ger

Pri

nt

Bu

reau

D

eskt

op

1

3

6

36

4

Po

lice

Co

ntr

ol

Ro

om

(Lar

ge

Cit

ies/

PH

Q

Des

kto

p

5

6 3

0

5

Po

lice

Co

ntr

ol

Ro

om

(Sm

all C

itie

s)

Des

kto

p

3

31

9

3

To

tal S

pec

ial U

nit

s H

ard

war

e (D

esk

top

) 7

5

161

Tota

l Des

kto

p R

equ

irem

en

ts

13

86

2

463

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

9

RFP

Vo

lum

e II

: C

om

mer

cia

l an

d B

idd

ing

ter

ms

# R

efer

ence

O

ld C

lau

se

Re

vise

d C

lau

se

Typ

e

1.

Vo

l II,

P.n

o 1

7

A

dd

itio

n t

o D

isq

ual

ific

atio

n c

rite

ria

A

dd

itio

n

A

ll su

ch t

ech

nic

al p

rop

osa

ls w

hic

h c

arry

an

y ty

pe

of

fin

anci

al

info

rmat

ion

w

ou

ld

be

reje

cte

d

and

th

e b

idd

er

will

b

e d

isq

ual

ifie

d f

rom

an

y fu

rth

er e

valu

atio

n.

2.

Vo

l II,

P.n

o. 1

9

an

d P

.no

. 22

A

dd

itio

n t

o P

re-Q

ual

ific

atio

n C

rite

ria

Ad

dit

ion

M

axim

um

nu

mb

er o

f m

emb

ers

allo

wed

in

co

nso

rtiu

m s

hal

l b

e lim

ited

to

th

ree.

3.

Vo

l II P

.no

. 20

Se

c. 3

.4.4

po

int

no

. 6

M

od

ific

atio

n t

o P

re –

Qu

alif

icat

ion

Cri

teri

a

Mo

dif

ica

tio

n

Bre

ach

of

gen

eral

or

spec

ific

in

stru

ctio

ns

for

bid

din

g,

gen

eral

an

d s

pec

ial c

on

dit

ion

s o

f co

ntr

act

wit

h K

Co

PS

or

its

con

stit

ute

d c

om

mit

tees

or

rep

rese

nta

tive

s o

r an

y o

f it

s o

ther

clie

nt

org

aniz

atio

ns

du

rin

g th

e p

ast

5 ye

ars

may

m

ake

a fi

rm

inel

igib

le

to

par

tici

pat

e in

EO

I b

idd

ing

pro

cess

.

Bre

ach

of

gen

eral

or

spe

cifi

c in

stru

ctio

ns

for

bid

din

g, g

ener

al

and

sp

ecia

l co

nd

itio

ns

of

con

trac

t w

ith

KC

oP

S o

r it

s co

nst

itu

ted

co

mm

itte

es

or

rep

rese

nta

tive

s o

r an

y o

f it

s o

ther

cl

ien

t o

rgan

izat

ion

s d

uri

ng

the

pas

t 5

year

s m

ay m

ake

a fi

rm i

nel

igib

le

to p

arti

cip

ate

in S

yste

m In

tegr

ato

r (S

I) S

elec

tio

n p

roce

ss

4.

Vo

l. II

P.n

o. 2

2

Co

nso

rtiu

m

Cri

teri

a

D

ele

tio

n t

o C

on

sort

ium

Cri

teri

a

Del

etio

n

The

pri

me

bid

der

sh

all

com

mit

to

h

old

an

eq

uit

y st

ake/

inte

rest

o

f at

le

ast

fift

y o

ne

(51

%)

du

rin

g th

e te

nu

re o

f th

e p

roje

ct;

5.

Vo

l II,

P.n

o. 2

4

A

dd

itio

n t

o T

ech

nic

al E

valu

atio

n S

cori

ng

Mat

rix:

(P

revi

ou

s P

roje

ct E

xper

ien

ce)

Ad

dit

ion

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

10

Th

e b

idd

ers

wo

uld

be

grad

ed in

te

rms

of

the

size

of

the

pro

ject

s sh

ow

case

d in

th

e p

revi

ou

s p

roje

cts

exp

erie

nce

cri

teri

on

.

6

Vo

l II

, P

g.

30

, Se

c. 3

.4.8

an

d

Ad

den

du

m

da

ted

5

th

Au

g

20

11

M

od

ific

atio

n t

o E

valu

atio

n C

rite

ria

of

Co

mm

erci

al B

ids

M

od

ific

ati

on

1.

The C

om

merc

ial B

ids o

f on

ly t

he

tech

nic

ally

qua

lifie

d

bid

ders

will

be o

pe

ned f

or

eva

luatio

n.

2.

Sin

ce

the

pa

ym

en

ts

to

the

SI

will

mad

e

ov

er

a

peri

od

o

f o

ver

thre

e

ye

ars

(a

m

inim

um

o

f 12

mo

nth

s

for

the

Imp

lem

en

tati

on

P

ha

se

–

an

d

main

ten

an

ce o

f exis

tin

g i

nfr

astr

uctu

re –

fo

llo

wed

by

two

yea

rs

for

Op

era

tio

ns

an

d

Main

ten

an

ce

Serv

ices),

th

e D

CF

meth

od w

ill b

e u

sed t

o c

om

pare

diffe

rent

pa

ym

ent

term

s,

inclu

din

g

ad

vance

pa

ym

en

ts a

nd p

rogre

ssiv

e s

tage p

aym

ents

to

th

e S

Is

so a

s t

o b

rin

g t

hem

to a

com

mon d

enom

ination f

or

dete

rmin

ing

lo

west b

idder.

3.

The K

SP

/ K

CoP

S w

ill e

valu

ate

the o

ffers

receiv

ed b

y

adop

tin

g D

iscou

nte

d C

ash F

low

(D

CF

) m

eth

od w

ith a

dis

countin

g

rate

in

consonance

with

the

exis

ting

govern

ment

borr

ow

ing ra

te.

The D

CF

is

define

d in

the G

lossary

of

Mana

gem

ent

and A

ccountin

g T

erm

s,

pub

lishe

d

by

the

Institu

te

of

Cost

and

Work

s

Accounta

nts

of

India

. D

CF

meth

od w

ou

ld b

e u

sed

for

eva

luation

of

bid

s.

Th

e

bid

w

ith

the

low

est

Net

Pre

sent

Va

lue

(NP

V)

dete

rmin

ed

usin

g

the

DC

F

1.

The C

om

merc

ial B

ids o

f on

ly t

he

tech

nic

ally

qua

lifie

d b

idders

will

be o

pene

d f

or

evalu

atio

n.

2.

Sin

ce t

he p

aym

ents

to t

he S

I w

ill

be m

ad

e o

ver

a p

eri

od

of

ov

er

thre

e

years

(a

m

inim

um

o

f 12

mo

nth

s

for

the

Imp

lem

en

tati

on

P

has

e –

an

d

main

ten

an

ce

of

exis

tin

g

infr

astr

uctu

re –

fo

llo

wed

by t

wo

years

fo

r O

pera

tio

ns a

nd

Main

ten

an

ce S

erv

ice

s),

th

e D

CF

m

eth

od w

ill b

e u

sed to

com

pare

d

iffe

rent

pa

ym

ent

term

s,

inclu

din

g

adva

nce

pa

ym

en

ts a

nd p

rogre

ssiv

e s

tage p

aym

ents

to t

he S

Is s

o a

s

to bring th

em

to

a com

mon den

om

inatio

n fo

r dete

rmin

ing

low

est

bid

der.

3.

The

KS

P/

KC

oP

S

will

e

va

luate

th

e

off

ers

re

ceiv

ed

by

adop

tin

g

Dis

coun

ted

Cash

Flo

w

(DC

F)

meth

od

with

a

dis

countin

g r

ate

in

conson

ance w

ith

th

e e

xis

tin

g g

overn

ment

borr

ow

ing

rate

. T

he

DC

F

is

defined

in

the

Glo

ssary

of

Mana

gem

ent

an

d

Accou

ntin

g

Term

s,

publis

hed

by

the

Institu

te

of

Cost

and

Work

s

Accounta

nts

of

India

. D

CF

meth

od w

ou

ld b

e u

se

d f

or

eva

luation o

f b

ids.

4.

Deta

iled m

odalit

ies f

or

ap

ply

ing D

CF

techn

ique a

re a

s b

elo

w:

Net

Pre

sen

t V

alu

e

(NP

V)

meth

od

will

be

use

d

for

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

11

meth

od w

ill b

e s

ele

cte

d.

4.

Deta

iled m

odalit

ies f

or

ap

ply

ing D

CF

tech

niq

ue

are

as b

elo

w:

Net

Pre

sen

t V

alu

e (

NP

V)

meth

od w

ill b

e u

se

d

for

eva

luatio

n o

f th

e C

om

merc

ial

Off

er.

The N

et

Pre

sent

Va

lue

of

a c

ontr

act

is e

qu

al to

the s

um

of

the

pre

se

nt

va

lues

of

all

the

cash

flo

ws

associa

ted

with

it.

The

form

ula

fo

r calc

ula

tin

g

NP

V o

f a C

om

merc

ial

Off

er

is i

llustr

ate

d i

n P

ara

(6)

belo

w.

Dis

counting

rate

to b

e u

se

d u

nder

the m

eth

od i

s

to b

e t

he G

ove

rnm

ent

of

India

‟s l

end

ing r

ate

on

loa

ns g

iven t

o K

SP

/ K

Co

PS

Govern

ments

. T

hese

rate

s a

re n

otified b

y B

udget

Div

isio

n o

f M

inis

try o

f

Fin

ance

an

nua

lly.

The la

test

one is

M

inis

try of

Fin

ance O

M N

o F

5(3

) P

D/2

008 d

ate

d 3

0 O

cto

ber

2008

(a

s per

wh

ich th

e b

orr

ow

ing ra

te is

9%

).

The

KS

P/

KC

oP

S

will

eva

luate

th

e

off

ers

receiv

ed

by

adop

tin

g

Dis

counte

d

Cash

Flo

w

(NP

V)

meth

od w

ith

a d

isco

unting r

ate

of

9%

.

NP

V

will

b

e

calc

ula

ted

on

the

ann

ua

l cash

outf

low

s.

Sta

ndard

soft

ware

for

exa

mple

„E

xcel‟,

„Lotu

s 1

-

2-3

‟ or

an

y

oth

er

spre

ad

sheet,

w

hic

h

com

es

pre

loade

d a

s p

art

of

a p

ers

onal

com

pute

r w

ill b

e

used f

or

NP

V a

naly

sis

.

The b

len

ded p

ers

on m

onth

cost

for

300 p

ers

on

eva

luation

of

the

Com

merc

ial

Off

er.

T

he

Net

Pre

sent

Valu

e o

f a

contr

act

is e

qu

al

to th

e s

um

of

the p

resent

va

lues

of

all

the

cash

flo

ws

associa

ted

with

it.

The

form

ula

fo

r calc

ula

ting

NP

V

of

a

Com

merc

ial

Off

er

is

illustr

ate

d in P

ara

(6)

belo

w.

Dis

counting r

ate

to b

e u

se

d u

nder

the m

eth

od is t

o b

e t

he

Govern

ment

of

India

‟s

lendin

g

rate

on

loans

giv

en

to

KS

P/

KC

oP

S G

overn

ments

. T

hese r

ate

s a

re n

otified

by

Bud

get

Div

isio

n

of

Min

istr

y

of

Fin

ance

a

nnu

ally

. T

he

late

st

one i

s M

inis

try o

f F

inance O

M N

o F

5(3

) P

D/2

008

date

d 3

0 O

cto

ber

20

08 (

as p

er

whic

h t

he b

orr

ow

ing

rate

is 9

%).

The K

SP

/ K

CoP

S w

ill e

valu

ate

th

e o

ffers

receiv

ed

by a

dopting

Dis

cou

nte

d C

ash F

low

(N

PV

) m

eth

od

with a

dis

countin

g r

ate

of

9%

.

NP

V w

ill b

e c

alc

ula

ted o

n t

he a

nnu

al cash o

utf

low

s.

Sta

ndard

soft

ware

fo

r exam

ple

„E

xcel‟,

„L

otu

s 1

-2-3

‟ or

an

y o

ther

spre

ad s

he

et, w

hic

h c

om

es p

relo

ade

d a

s p

art

of

a p

ers

ona

l com

pute

r w

ill b

e u

se

d f

or

NP

V a

naly

sis

.

Th

e N

PV

will b

e c

alc

ula

ted

usin

g t

he f

orm

ula

belo

w:

N

PV

= C

0 +

C1/(

1+

r)1 +

C2/(

1+

r)2 +

C3/(

1+

r)3 +

C4/(

1+

r)4

W

here

,

i.

C0 .

.. C

4 a

re t

he y

earl

y c

ash o

utf

low

s a

s i

llustr

ate

d

belo

w

ii.

C0 is th

e S

um

of

the b

elo

w c

om

ponents

a.

Sub-t

ota

l fo

r S

erv

ices

Pro

vid

ed

Durin

g

Imple

menta

tio

n P

hase (

Su

m o

f item

s 1

– 7

, re

fer

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

12

month

s w

ill b

e c

onsid

ere

d in t

he c

ash f

low

s in t

he

firs

t ye

ar

Th

e N

PV

will

be c

alc

ula

ted

usin

g t

he f

orm

ula

belo

w:

N

PV

= C

0 +

C1/(

1+

r)1 +

C2/(

1+

r)2

W

here

,

i.

C0

...

C5

are

th

e

ye

arl

y

cash

outf

low

s

as

illustr

ate

d b

elo

w

ii.

C0 is th

e S

um

of

the b

elo

w c

om

ponents

iii.

Sub-t

ota

l fo

r S

erv

ices

Pro

vid

ed

Duri

ng

Imple

menta

tio

n P

hase (

Su

m o

f item

s 1

– 8

,

refe

r to

Pricin

g S

um

mary

Sheet)

iv.

Ble

nd

ed P

ers

on

Month

Co

st

for

300

Pers

on

Month

s (

refe

r to

Pricin

g S

um

mary

Shee

t)

v.

C1 is

C

ost

of

Opera

tions and M

ain

tenance

Serv

ices f

or

the 1

st y

ear

aft

er

“Go

-Liv

e”

vi.

C2 is

C

ost

of

Opera

tions and M

ain

tenance

Serv

ices f

or

the 2

nd y

ear

aft

er

“Go

-Liv

e”

vii.

r

is t

he a

nn

ua

l dis

cou

nting

rate

as s

pecifie

d

in P

ara

(2)

abo

ve

Th

e b

idd

er

ach

ievin

g t

he l

ow

est

NP

V c

ost

(L1)

wil

l b

e

invit

ed

fo

r n

eg

oti

ati

on

s f

or

aw

ard

ing

th

e c

on

tract.

In

case

o

f a

ti

e

wh

ere

tw

o

or

mo

re

bid

de

rs

have

ach

iev

ed

th

e s

am

e l

ow

est

NP

V c

ost

(L1),

th

e b

idd

er

wit

h t

he h

igh

er

tech

nic

al

sco

re w

ill

be i

nvit

ed

fir

st

for

to P

ricin

g S

um

mary

Sh

eet)

b.

Ble

nd

ed

Pers

on

Mon

th

Cost

for

300

Pers

on

Month

s (

refe

r to

Pricin

g S

um

mary

Shee

t)

iii.

C1 i

s C

ost

of

Opera

tio

ns a

nd M

ain

ten

ance S

erv

ices

for

the 1

st y

ear

aft

er

“Go

-Liv

e”

iv.

C2 i

s C

ost

of

Opera

tio

ns a

nd M

ain

ten

ance S

erv

ices

for

the 2

nd y

ear

aft

er

“Go

-Liv

e”

v.

C3 i

s C

ost

of

Opera

tio

ns a

nd M

ain

ten

ance S

erv

ices

for

the 3

rd y

ear

aft

er

“Go

-Liv

e”

vi.

C4 i

s C

ost

of

Opera

tio

ns a

nd M

ain

ten

ance S

erv

ices

for

the 4

th y

ear

aft

er

“Go

-Liv

e”

vii.

r

is the a

nn

ua

l d

iscounting r

ate

as s

pecifie

d a

bo

ve

The N

PV

valu

es id

entifie

d usin

g th

e ab

ove fo

rmula

w

ould

be

evalu

ate

d u

sin

g Q

CB

S f

orm

ula

to id

entify

th

e b

est

bid

.

For

Qualit

y an

d C

ost

based E

valu

atio

n (Q

CB

S),

th

e fo

llow

ing

form

ula

will

be u

se

d for

the e

valu

ation o

f th

e b

ids.

The s

core

s w

ill b

e c

alc

ula

ted a

s:

Bn =

0.7

*Tn

+ (

0.3

)*(N

PV

min

/NP

Vb *

10

0)

Where

i.

Bn

=

overa

ll score

of

bid

der

und

er

consid

era

tio

n

(calc

ula

ted u

p t

o tw

o d

ecim

al p

oin

ts)

ii.

Tn =

Techn

ical score

for

the b

idd

er

un

der

consid

era

tion

iii.

NP

Vb =

N

PV

valu

e o

f th

e com

merc

ial

pro

posal

of

the

bid

der

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

13

neg

oti

ati

on

s f

or

aw

ard

ing

th

e c

on

tract.

NP

V f

orm

ula

is o

nly

fo

r calc

ula

tio

n o

f L

1 b

id,

the p

aym

en

ts w

ill

be

mad

e a

s p

er

actu

al

usag

e b

ased

up

on

th

e r

ate

s a

nd

am

ou

nts

qu

ote

d in

th

e c

om

merc

ial p

rop

osal.

iv.

NP

Vm

in

=

Low

est

NP

V

va

lue

am

on

g

the

fin

an

cia

l

pro

posa

ls u

nder

consid

era

tion

Th

e

bid

der

ach

ievin

g

the

hig

hest

mark

s

(Bm

ax)

will

be

in

vit

ed

fo

r n

eg

oti

ati

on

s f

or

aw

ard

ing

th

e c

on

tract.

In

case

of

a ti

e w

here

tw

o o

r m

ore

b

idd

ers

h

av

e a

ch

iev

ed

th

e sam

e

mark

s (

Bm

ax

), t

he b

idd

er

wit

h t

he h

igh

er

tech

nic

al

sco

re w

ill

be in

vit

ed

fir

st

for

neg

oti

ati

on

s f

or

aw

ard

ing

th

e c

on

tract.

7

. V

ol

II,

P.n

o.

62

A

nn

exu

re-H

Mo

dif

icat

ion

to

An

nex

ure

- H

M

od

ific

ati

on

Lett

ers

fro

m O

EMs

on

th

e le

tte

rhea

d o

f th

e O

EM

Pro

po

sed

lett

er f

rom

OEM

s o

n t

he

lett

erh

ead

of

OEM

8.

Vo

l II

, P

.no

. 6

2

An

nex

ure

-H

M

od

ific

atio

n t

o A

nn

exu

re -

H

(Par

a n

o 3

) M

od

ific

ati

on

We

cert

ify

that

th

e su

pp

ort

fo

r th

e m

enti

on

ed p

rod

uct

s w

ou

ld b

e av

aila

ble

to

th

e d

epar

tmen

t ei

ther

dir

ectl

y b

y u

s, o

r o

ur

par

tner

s, f

or

a p

erio

d o

f fi

ve y

ears

fro

m t

he

fin

aliz

atio

n o

f co

ntr

act,

irr

esp

ecti

ve o

f th

e fa

ct t

hat

th

e b

idd

er c

on

tin

ues

to

ser

ve t

he

pro

ject

or

no

t. T

o t

his

en

d

we

or

ou

r p

artn

ers

will

co

mm

un

icat

e t

o t

he

dep

artm

ent,

u

sin

g em

ail,

any

new

rel

ease

of

pat

ch /

ho

t fi

xes

/ u

p

grad

atio

ns

alo

ng

wit

h t

he

dat

e o

f su

ch r

elea

ses.

We

also

ce

rtif

y th

at t

he

Bid

der

is

qu

alif

ied

by

us

to p

rovi

de

the

mai

nte

nan

ce,

tech

nic

al

or

hel

pd

esk

sup

po

rt,

new

ve

rsio

n u

pgr

ade

and

/or

oth

er s

ervi

ces

rela

ted

to

th

e ab

ove

-lis

ted

<P

rod

uct

s N

ame>

an

d t

hat

th

e d

epar

tmen

t is

no

t lia

ble

to

an

y m

on

etar

y p

aym

ents

.

We

cert

ify

that

th

e su

pp

ort

fo

r th

e m

enti

on

ed p

rod

uct

s w

ou

ld

be

avai

lab

le t

o t

he

dep

artm

ent

eith

er d

irec

tly

by

us,

or

ou

r p

artn

ers,

fo

r th

e en

tire

co

ntr

act

du

rati

on

, ir

resp

ecti

ve o

f th

e fa

ct t

hat

th

e b

idd

er c

on

tin

ues

to

ser

ve t

he

pro

ject

or

no

t. T

o t

his

en

d w

e o

r o

ur

par

tner

s w

ill c

om

mu

nic

ate

to t

he

dep

artm

ent,

u

sin

g em

ail,

any

new

rel

ease

of

pat

ch /

ho

t fi

xes

/ u

p g

rad

atio

ns

alo

ng

wit

h t

he

dat

e o

f su

ch r

elea

ses.

We

also

cer

tify

th

at t

he

Bid

der

is q

ual

ifie

d b

y u

s to

pro

vid

e th

e m

ain

ten

ance

, te

chn

ical

or

hel

pd

esk

sup

po

rt,

new

ve

rsio

n u

pgr

ade

and

/or

oth

er s

ervi

ces

rela

ted

to

th

e ab

ove

-lis

ted

<P

rod

uct

s N

ame>

an

d

that

th

e d

epar

tmen

t is

no

t lia

ble

to

an

y m

on

etar

y p

aym

ents

.

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

14

9.

Vo

l.

II

P.n

o.

67

A

nn

exu

re –

I

Mo

dif

icat

ion

to

An

nex

ure

– I,

P

erf

orm

ance

Ban

k G

uar

ante

e (P

BG

) M

od

ific

ati

on

Dat

ed

……

……

……

……

. th

is …

……

.. d

ay …

……

…. 2

010

.

Dat

ed

……

……

……

……

. th

is …

……

.. d

ay …

……

…. 2

011

.

10

. A

dd

end

um

A

nn

exu

re-F

Ad

dit

ion

to

An

nex

ure

-F

Pri

cin

g su

mm

ary.

Fo

rm 4

: Co

nsu

mab

le C

ost

s

Ad

dit

ion

5

00 N

os.

of

dru

ms

for

Lase

r je

t P

rin

ter

11

. A

dd

end

um

An

nex

ure

-F

A

dd

itio

n t

o A

nn

exu

re-F

P

rici

ng

sum

mar

y.

Ad

dit

ion

Th

e p

erio

d o

f O

PEX

has

be

en in

crea

sed

fro

m 3

yea

rs t

o 5

yea

rs.

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

15

RFP

Vo

lum

e II

I: M

ast

er S

ervi

ce A

gre

emen

t

# R

efer

ence

O

ld C

lau

se

Re

vise

d C

lau

se

Typ

e

1.

Vo

l III

, P.n

o. 7

0

M

od

ific

atio

n t

o Im

ple

men

tati

on

ph

ase

SLA

s D

ata

Mig

rati

on

/ D

igit

izat

ion

:

Serv

ice

leve

l D

esc

rip

tio

n

Me

asu

rem

en

t

Dat

a

Mig

rati

on

/ D

igit

izat

ion

Erro

rs

hav

ing

“Hig

h”

imp

act

wo

uld

am

ou

nt

fro

m m

ista

kes

in

sect

ion

of

off

ence

/ FI

R d

etai

ls/

Nam

e o

f ac

cuse

d

or

com

pla

inan

t/

par

ticu

lars

o

f ac

cuse

d

such

as

ad

dre

ss,

con

tact

d

etai

ls,

ID

(DL

No

., p

assp

ort

N

o.

etc.

).

Hig

h

imp

acti

ng

erro

rs

shal

l h

ave

dir

ect

imp

licat

ion

s to

pen

alti

es.

Erro

rs

hav

ing

“Lo

w”

imp

act

wo

uld

am

ou

nt

fro

m

oth

er

mis

take

s.

3

or

less

lo

w

imp

acti

ng

erro

rs

per

ca

se

file

w

ill

no

t b

e su

bje

cte

d

for

pen

alti

es,

ho

wev

er

mis

take

s w

ou

ld b

e co

rrec

ted

by

SI a

t th

e ti

me

of

such

in

cid

ent

is

Serv

ice

leve

l D

esc

rip

tio

n

Mea

sure

men

t

Dat

a

Mig

rati

on

/ D

igit

izat

ion

Erro

rs

hav

ing

“Hig

h”

imp

act

wo

uld

am

ou

nt

fro

m m

ista

kes

in s

ecti

on

of

off

ence

/ FI

R

det

ails

/ N

ame

of

accu

sed

or

com

pla

inan

t/ p

arti

cula

rs

of

accu

sed

su

ch a

s ad

dre

ss,

con

tact

d

etai

ls, I

D (

DL

No

., p

assp

ort

No

. etc

.).

Hig

h

imp

acti

ng

erro

rs

shal

l h

ave

d

irec

t im

plic

atio

ns

to p

enal

ties

.

Erro

r ra

te i

n a

bat

ch s

ho

uld

be

less

th

an 0

.5%

.

Seve

rity

of

Vio

lati

on

: Hig

h

This

ser

vice

leve

l will

be

mea

sure

d o

n

a m

on

thly

b

asis

fo

r ea

ch

Po

lice

St

atio

n /

Hig

her

Off

ice.

If

the

dat

a m

igra

tio

n

/ d

igit

izat

ion

se

rvic

e le

vel

in

a p

olic

e

stat

ion

/

hig

her

o

ffic

e fa

lls

bel

ow

th

e m

inim

um

se

rvic

e le

vel,

it

will

b

e tr

eate

d a

s o

ne

(1)

vio

lati

on

.

The

tota

l nu

mb

er o

f vi

ola

tio

ns

for

the

2n

d A

dd

end

um

to

RF

P f

or

sele

ctin

g S

yst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

16

rep

ort

ed.

Seve

rity

of

Vio

lati

on

: Hig

h

This

se

rvic

e le

vel

will

b

e m

easu

red

o

n

a m

on

thly

b

asis

fo

r ea

ch P

olic

e St

atio

n /

Hig

her

O

ffic

e.

If

the

dat

a m

igra

tio

n

/ d

igit

izat

ion

se

rvic

e le

vel

in

a p

olic

e st

atio

n /

hig

her

off

ice

falls

b

elo

w

the

min

imu

m

serv

ice

leve

l, it

will

be

trea

ted

as

on

e (1

) vi

ola

tio

n.

The

tota

l n

um

ber

of

vio

lati

on

s fo

r th

e p

aym

ent

per

iod

will

be

the

cum

ula

tive

n

um

be

r o

f vi

ola

tio

ns

acro

ss

all

the

po

lice

stat

ion

s /

hig

her

off

ices

in

th

e p

aym

ent

per

iod

.

pay

men

t p

erio

d

will

b

e th

e cu

mu

lati

ve

nu

mb

er

of

vio

lati

on

s ac

ross

all

the

po

lice

stat

ion

s /

hig

her

o

ffic

es in

th

e p

aym

ent

per

iod

.


S.

No.

Description Total

Price

(INR)

Taxes

and

Other

Duties

Total

Amount

(INR)

Total

Amount

in Words


(CAPEX)





party acceptance


2: C)










A2)







6. Training and Handholding Support (Summary of

Form 2: G)




(OPEX)



D1, E/5), (Form 3 I1) & (Form 4: J / 5)



), ( Form 3 I2) & (Form 4: J / 5)



), ( Form 3 I3) & (Form 4: J / 5)

10. Operations and Maintenance Services for the 3rd


), ( Form 3 I4) & (Form 4: J / 5)

11. Operations and Maintenance Services for the 4th


), ( Form 3 I5) & (Form 4: J / 5)




Months

Grand Total for


Form-2


Specification

similar to the

BOM provided in

Technical

Proposal)

No of Components /


Rate (per unit)

(Y)

Total Cost ( =

X*Y)




(police stations,

circle offices,

Commissionerates,

Range offices,

Zones, SCRB,

SDPOs, District HQ

and State HQ).

PCs

Printers

Switch

Routers

…

Others

Total A1:


the non-CIPA Client


stations, circle

LAN Cabling

…

Others

offices,

Commissionerates,

Range offices,

Zones, SCRB,

SDPOs, District HQ

and State HQ),

Training Centers

and Data Center.

Total A2:



1. Year 1 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B1:

2. Year 2 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B2:

3. Year 3 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B3:

4. Year 4 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B4:

5. Year 5 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B5:


this cost) (CAPEX)


and Portal

Enhancement

2. Change

Management and

Capacity building

advisory services

Total C:



RFP Volume 1 (OPEX)

1. Year 1

Total D1:

2. Year 2

Total D2:

3. Year 3

Total D3:

4. Year 4

Total D4:

5. Year 5

Total D5:










Total E:






1,607,219

Total F:

G. Training





4. Customized System Administrator

Training

50




Total G:


S.

No.


of Service

(X)

Rate (per unit)

(Y)

Total Cost (=

X*Y)


components. (CAPEX)

1. Deployment of

requisite

infrastructure

for Data centre

and DR

Servers




Enclosures, etc.)




7. Web Server

8. Database license

9. Anti-virus

10. EMS

11. ….


charges

13. Others

14. Networking

equipments for

LAN

Router

15. Switch

16. ….

17. Others

Total H:


1. Year 1 Servers



(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I1:

1. Year 2 Servers



(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I2:

1. Year 3 Servers



(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I3:

1. Year 4 Servers



(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I4:

1. Year 5 Servers



(SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I5:


S.

No.


of Service

(X)

Rate (per unit)

(Y)

Total Cost (=

X*Y)

J: Cost of consumables at each client location. (Units of Service (X) is the total quantity required in the

entire 5 year period and is not to be changed) (OPEX)

1. Consumable

Required at

Police Stations



3. A4 size papers in RIMs

of 500 sheets

54360

4. Laser jet Printer

drums

750

Total J:

Mo

dif

icat

ion

an

d C

lari

fica

tio

n t

o R

FP f

or

sele

ctin

g Sy

stem

Inte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

# R

efer

ence

O

ld C

lau

se

Rev

ised

Cla

use

Ty

pe

RFP

Vo

lum

e I

an

d II

1.

2n

d

Ad

den

du

m

Pri

cin

g

Sum

ma

ry,

Pg

. 2

A

nn

exu

re –

F

M

od

ific

atio

n

to

2n

d

Ad

den

du

m

An

nex

ure

-F:

Pri

cin

g Su

mm

ary

P

oin

t -

B

Mo

dif

ica

tio

n

Sub

-to

tal f

or

Serv

ice

s P

rovi

ded

Du

rin

g P

ost

Im

ple

me

nta

tio

n P

has

e (

Sum

of

item

s 7

– 9

):

Sub

-to

tal f

or

Serv

ices

Pro

vid

ed D

uri

ng

Po

st

Imp

lem

en

tati

on

Ph

ase

(Su

m o

f it

ems

7 –

11

):

2.

2n

d

Ad

den

du

m

Pri

cin

g

Sum

ma

ry,

Pg

. 4

A

nn

exu

re –

F

M

od

ific

atio

n

to

2n

d

Ad

den

du

m

An

nex

ure

-F:

Pri

cin

g Su

mm

ary

P

oin

t -

D

Mo

dif

ica

tio

n

D.

Op

erat

ion

s an

d M

ain

ten

ance

Co

sts

for

Ap

plic

atio

n M

ain

ten

ance

& O

per

atio

nal

Exp

ense

in

clu

din

g u

pgr

adat

ion

, dep

loym

ent

of

pat

ches

, fi

xes

etc.

(Ex

pe

nse

s fo

r 3

yea

rs a

fter

sig

nin

g o

f co

ntr

act)

– a

s d

etai

led

in R

FP V

olu

me

1 (

OP

EX)

D.

Op

erat

ion

s an

d M

ain

ten

ance

Co

sts

for

Ap

plic

atio

n

Mai

nte

nan

ce &

Op

erat

ion

al E

xpen

se in

clu

din

g u

pgr

adat

ion

, dep

loym

ent

of

pat

ches

, fix

es

etc

. (E

xpen

ses

for

5 y

ears

aft

er s

ign

ing

of

con

trac

t) –

as

det

aile

d in

RFP

Vo

lum

e 1

(O

PEX

)

3.

1st

A

dd

end

um

A

nn

exu

re-A

Mo

dif

icat

ion

to

Mu

ltif

un

ctio

n p

rin

ter

spec

M

od

ific

ati

on

1.

Mem

ory

M

inim

um

of

12

8 M

B R

AM

2.

Spee

d

Min

imu

m o

f 2

5 P

PM

3.

Res

olu

tio

n

Min

imu

m o

f 1

20

0 d

pi

4.

Inte

rfac

e U

SB, E

ther

net

5.

Net

wo

rk

Sho

uld

hav

e R

J -4

5 p

ort

6.

Scan

sp

eed

M

inim

um

of

25

PP

M

7.

Pap

er c

apac

ity

(tra

ys)

Min

imu

m o

f 1

tra

y

8.

Har

d d

isk

Op

tio

nal

9.

Tota

l Pap

er

Cap

acit

y

Min

imu

m o

f 2

00

4.

1st

A

dd

end

um

A

nn

exu

re-A

Mo

dif

icat

ion

to

Las

er je

t p

rin

ter

spec

M

od

ific

ati

on

1

. R

eso

luti

on

M

inim

um

of

60

0x6

00

dp

i

2.

Du

ty c

ycle

M

inim

um

of

80

00

pag

es

3.

Mem

ory

M

inim

um

of

32

MB

4.

Inte

rfac

e U

SB 2

.0 (

Hig

h S

pee

d)

wit

h

USB

Cab

le,

RJ4

5.

5.

1st

A

dd

end

um

A

nn

exu

re-B

Cla

rifi

cati

on

on

To

tal n

o o

f U

PS

typ

e w

ise

Cla

rifi

cati

on

Sl

. N

o.

Typ

e To

tal

No

. UP

S Lo

cati

on

1.

2 K

VA

5

55

Po

lice

Stat

ion

an

d H

igh

er

Off

ices

2.

5 K

VA

3

1

Dis

tric

t P

olic

e O

ffic

e

3.

30

KV

A

5 C

om

mis

ion

arat

e an

d C

hie

f O

ffic

e

4th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

1

Follo

win

g c

ha

ng

es a

re b

ein

g m

ad

e to

SI R

FP d

ate

d 1

3th

Ju

ly, 2

01

1 a

nd

ad

den

du

m is

sued

da

ted

5th

, 1

2th

an

d 1

8th

Au

gu

st 2

011

.

Sub

seq

uen

tly

wh

ich

wa

s R

e-te

nd

ered

on

22

nd A

ug

ust

20

11.

# R

efer

ence

O

ld C

lau

se

Rev

ised

Cla

use

Ty

pe

Mo

dif

ica

tio

ns

com

mo

n t

o V

olu

me

I, II

an

d II

I

RFP

Vo

lum

e I:

Fu

nct

ion

al &

Tec

hn

ica

l Sp

ecif

ica

tio

ns

1.

Ad

den

du

m

An

nex

ure

–

2,

p.n

o. 4

1

M

od

ific

atio

n t

o 1

st A

dd

end

um

An

nex

ure

- 2

1

6 p

ort

Sw

itch

qu

anti

ties

Mo

dif

ica

tio

n

S. N

o

Loca

tio

n

Tota

l N

o.

16

p

ort

Sw

itch

To

tal

1

No

n-C

IPA

Po

lice

Stat

ion

1

82

1

1

82

2

CIP

A P

olic

e St

atio

n

72

4

1

72

4

3

Cir

cle

off

ice

Har

dw

are

2

32

1

2

32

4

Sub

div

isio

n

Har

dw

are

1

30

1

1

30

5

Dis

tric

t H

ead

Qu

arte

r H

ard

war

e

31

0

6

SCR

B H

ard

war

e

1

1

1

7

Co

mm

issi

on

erat

e H

ard

war

e

4

0

8

Ran

ge o

ffic

es

6

1

6

9

Po

lice

Hea

d Q

uar

ter

Har

dw

are

1

0

10

Ja

ils

1

0

11

Fo

ren

sic

Scie

nce

Lab

1

0

S. N

o

Loca

tio

n

Tota

l N

o.

16

p

ort

Sw

itch

To

tal

1

No

n-C

IPA

Po

lice

Stat

ion

1

82

1

18

2

2

CIP

A P

olic

e St

atio

n

72

4

0

0

3

Cir

cle

off

ice

Har

dw

are

2

32

1

2

32

4

Sub

div

isio

n H

ard

war

e

13

0

1

13

0

5

Dis

tric

t H

ead

Qu

arte

r H

ard

war

e

31

1

31

6

SCR

B H

ard

war

e

1

1

1

7

Co

mm

issi

on

erat

e H

ard

war

e

4

1

4

8

Ran

ge o

ffic

es

6

1

6

9

Po

lice

Hea

d Q

uar

ter

Har

dw

are

1

1

1

10

Ja

ils

1

0

4th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

2

12

Fi

nge

r P

rin

t B

ure

au

36

0

13

P

olic

e C

on

tro

l R

oo

m(L

arge

C

itie

s/P

HQ

31

0

14

P

olic

e C

on

tro

l R

oo

m(S

mal

l Cit

ies)

6

0

G

ran

d T

ota

l

1

27

5

11

Fo

ren

sic

Scie

nce

Lab

1

0

12

Fi

nge

r P

rin

t B

ure

au

36

0

13

P

olic

e C

on

tro

l Ro

om

(Lar

ge

Cit

ies/

PH

Q

31

0

14

P

olic

e C

on

tro

l Ro

om

(Sm

all

Cit

ies)

6

0

G

ran

d T

ota

l

5

87

2.

1st

A

dd

end

um

A

nn

exu

re-A

Mo

dif

ied

Mu

ltif

un

ctio

n p

rin

ter

spec

ific

atio

n

Mo

dif

ica

tio

n

S.

No

It

em

Sp

eci

fica

tio

n D

eta

ils

1.

Te

chn

olo

gy

Dig

ital

2.

C

op

y Sp

eed

(C

PM

) 2

3 C

PM

or

Hig

her

3.

N

etw

ork

Pri

nte

r (o

pti

on

al)

Yes

4.

M

emo

ry

1G

B R

AM

5.

R

eso

luti

on

2

400

x6

00

DP

I

6.

N

etw

ork

sca

nn

er

Mo

no

& C

olo

ur

7.

Sc

an f

ile f

orm

ats

TIFF

, PD

F

8.

C

on

tin

uo

us

cop

y 9

99 c

op

ies

9.

P

rin

t sp

eed

3

0 P

PM

10

.

Scan

sp

eed

5

7 P

PM

11

.

Size

A

3

12

.

Du

ple

x P

rin

t /

cop

y Ye

s

13

.

Pap

er c

apac

ity

(tra

ys)

2*5

00

Shee

ts T

ray

14

.

Byp

ass

tray

cap

acit

y 1

00 S

hee

ts

15

.

Tota

l pap

er c

apac

ity

110

0 s

hee

ts

16

.

Zoo

m r

ange

2

5-4

00 %

S.

No

It

em

Sp

ecif

icat

ion

De

tails

1.

Mem

ory

M

inim

um

of

12

8 M

B R

AM

2.

Spee

d

Min

imu

m o

f 1

5 P

PM

3.

Res

olu

tio

n

Min

imu

m o

f 1

20

0 d

pi

4.

Inte

rfac

e

USB

, Eth

ern

et

5.

Net

wo

rk

Sho

uld

hav

e R

J -4

5 p

ort

6.

Scan

sp

eed

M

inim

um

of

25

PP

M

7.

Pap

er c

apac

ity

(tra

ys)

Min

imu

m o

f 1

tra

y

9.

Tota

l Pap

er C

apac

ity

Min

imu

m o

f 2

00

4th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

3

17

.

Elec

tro

nic

so

rtin

g Ye

s

18

.

Mu

lti s

ort

co

pyi

ng

Yes

(2 in

1 &

4 in

1)

19

.

Har

d d

isk

20

GB

20

.

War

ran

ty

1 Y

ear

21

.

USB

Pri

nti

ng

/Sca

n

Yes

22

.

Inte

rfac

e /

Po

rts

USB

-2

23

.

Oth

ers

Edge

ear

s, C

en

tre

Eras

e, R

ota

tio

n c

op

y,

Mar

gin

sh

ift,

Au

to

pap

er s

elec

tio

n.

3.

1st

A

dd

end

um

A

nn

exu

re-A

Mo

dif

ied

to

Las

er je

t p

rin

ter

spec

M

od

ific

ati

on

S.

No

It

em

Sp

ecif

icat

ion

De

tails

1.

Spee

d

15

PP

M (

A4

) o

r h

igh

er

2.

Pro

cess

or

40

0 M

Hz

or

hig

her

3.

Res

olu

tio

n

Min

. 12

00

x 6

00

dp

i or

abo

ve.

4.

Du

ty C

ycle

M

in. 2

5,0

00

pag

e /

mo

nth

5

Mem

ory

6

4 M

B o

r h

igh

er

6

Inte

rfac

e

USB

2.0

(H

igh

Sp

eed

) w

ith

U

SB C

able

, par

alle

l, R

J45

.

7

Net

wo

rk

Yes

8

Du

ple

x D

up

lex

9

Pap

er S

up

po

rt

A4

10

C

om

pat

ibili

ty

Win

do

ws

XP

/ W

ind

ow

s V

ista

/ W

ind

ow

s 7

/ L

inu

x o

r O

S as

pro

po

sed

by

SI

S.

No

It

em

Sp

ecif

icat

ion

De

tails

1.

Res

olu

tio

n

Min

imu

m o

f 6

00

x60

0 d

pi

2.

Du

ty c

ycle

M

inim

um

of

80

00

pag

es

3.

Mem

ory

M

inim

um

of

32

MB

4.

Inte

rfac

e

USB

2.0

(H

igh

Sp

eed

) w

ith

USB

Cab

le, R

J45

.

5 D

up

lex

Au

tom

atic

6 C

om

pat

ibili

ty

Win

do

ws

XP

/ W

ind

ow

s

Vis

ta/

Win

do

ws

7 /

Lin

ux

or

OS

as p

rop

ose

d b

y SI

4th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

4

4.

1st

A

dd

end

um

A

nn

exu

re-A

Del

etio

n o

f 1

KV

A U

PS

req

uir

emen

t D

elet

ion

1 K

VA

UP

S

4th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

5

# R

efer

ence

O

ld C

lau

se

Re

vise

d C

lau

se

Typ

e

RFP

Vo

lum

e II

: Co

mm

erci

al a

nd

Bid

din

g t

erm

s

1.

Vo

l II

P.n

o 4

0

An

nex

ure

–A

M

od

ific

atio

n t

o A

nn

exu

re -

A d

. Rel

eva

nt

e-

gove

rnan

ce P

roje

ct E

xper

ien

ce

Mo

dif

ica

tio

n

Oth

er R

elev

ant

Info

rmat

ion

M

and

ato

ry S

up

po

rtin

g D

ocu

men

ts:

a.

Lett

er

fro

m

the

clie

nt

to

ind

icat

e th

e su

cces

sfu

l co

mp

leti

on

of

the

pro

ject

s

b.

Lett

er

fro

m

the

clie

nt

to

ind

icat

e th

e su

cces

sfu

l co

mp

leti

on

o

f th

e p

roje

cts

(set

tin

g u

p

soft

war

e,

har

dw

are

and

net

wo

rk i

nfr

astr

uct

ure

an

d b

uild

ing

and

dep

loyi

ng

the

app

licat

ion

)

c.

Co

pie

s o

f th

e C

MM

i lev

el 3

ass

essm

ents

.

Oth

er R

ele

van

t In

form

atio

n

Man

dat

ory

Su

pp

ort

ing

Do

cum

ents

: a.

Le

tter

fr

om

th

e cl

ien

t to

in

dic

ate

the

succ

essf

ul

com

ple

tio

n o

f th

e p

roje

cts

b

. Le

tter

fr

om

th

e cl

ien

t to

in

dic

ate

the

succ

essf

ul

com

ple

tio

n

of

the

pro

ject

s (s

etti

ng

up

so

ftw

are,

h

ard

war

e an

d n

etw

ork

in

fras

tru

ctu

re a

nd

bu

ildin

g an

d

dep

loyi

ng

the

app

licat

ion

)

c.

Co

pie

s o

f th

e C

MM

i lev

el 5

ass

essm

ents

.

2 V

ol I

I, S

ec 3

.4.8

a

nd

2n

d

ad

den

du

m t

o

the

RFP

M

od

ific

atio

n t

o t

he

co

mm

erci

al e

valu

atio

n c

rite

ria

Mo

dif

ica

tio

n

The

sco

res

will

be

calc

ula

ted

as:

B

n =

0.7

*Tn

+ (

0.3

)*(N

PV

min

/NP

Vb

* 1

00

) Th

e sc

ore

s w

ill b

e ca

lcu

late

d a

s:

Bn

= 0

.3*T

n +

(0

.7)*

(NP

Vm

in/N

PV

b *

10

0)

3 V

ol I

I, S

ec 3

.4.4

P

oin

t N

um

ber

9

Sect

ion

iv

M

od

ific

atio

n t

o t

he

pre

-qu

alif

icat

ion

cri

teri

a M

od

ific

ati

on

The

Bid

der

(Sy

stem

Inte

grat

or)

mu

st h

ave

a p

rove

n t

rack

re

cord

of

pro

vid

ing

a su

cces

sfu

l ‘Tu

rnke

y So

luti

on

’ fo

r at

Th

e B

idd

er (

Syst

em I

nte

grat

or)

mu

st h

ave

a p

rove

n t

rack

re

cord

of

pro

vid

ing

a su

cces

sfu

l ‘T

urn

key

Solu

tio

n’

for

at

4th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

6

leas

t fi

ve (

5)

IT-

pro

ject

s in

th

e p

ast

5 c

alen

dar

yea

rs

fro

m t

he

dat

e o

f su

bm

issi

on

of

the

bid

At

leas

t o

ne

of

the

5 q

uo

ted

pro

ject

s sh

ou

ld b

e an

in

tegr

ated

tu

rnke

y p

roje

ct o

f a

valu

e o

f IN

R 1

0 C

rore

s o

r ab

ove

in

In

dia

in

clu

din

g se

ttin

g u

p

and

co

nfi

guri

ng

the

har

dw

are

(Ser

vers

, D

eskt

op

, N

etw

ork

Clie

nts

) an

d i

mp

lem

enti

ng

soft

war

e so

luti

on

in

clu

din

g O

per

atin

g Sy

stem

s,

Infr

astr

uct

ure

M

anag

emen

t So

ftw

are,

R

DB

MS,

es

tab

lish

men

t o

f LA

N /

WA

N in

clu

din

g Fi

rew

alls

, IP

S, P

KI,

etc.

an

d p

rovi

din

g lif

e cy

cle

sup

po

rt.

Ou

t o

f th

e IN

R 1

0

Cro

res

the

soft

war

e d

evel

op

men

t an

d

cust

om

izat

ion

co

mp

on

ent

sho

uld

be

at le

ast

INR

5 C

rore

s.

leas

t th

ree

(3)

IT-

pro

ject

s in

th

e p

ast

5 c

alen

dar

yea

rs f

rom

th

e d

ate

of

sub

mis

sio

n o

f th

e b

id a

t le

ast

on

e o

f th

e 3

qu

ote

d p

roje

cts

sho

uld

be

an i

nte

grat

ed t

urn

key

pro

ject

of

a va

lue

of

INR

10

Cro

res

or

abo

ve i

n I

nd

ia i

ncl

ud

ing

sett

ing

up

an

d

con

figu

rin

g th

e h

ard

war

e (S

erve

rs,

Des

kto

p,

Net

wo

rk

Clie

nts

) an

d

imp

lem

enti

ng

soft

war

e so

luti

on

in

clu

din

g O

per

atin

g Sy

stem

s, I

nfr

astr

uct

ure

Man

agem

ent

Soft

war

e, R

DB

MS,

est

ablis

hm

ent

of

LAN

/ W

AN

in

clu

din

g Fi

rew

alls

, IP

S, P

KI,

etc

. an

d p

rovi

din

g lif

e cy

cle

sup

po

rt.

Ou

t o

f th

e IN

R

10

C

rore

s th

e so

ftw

are

dev

elo

pm

ent

and

cu

sto

miz

atio

n c

om

po

nen

t sh

ou

ld b

e at

leas

t IN

R 5

Cro

res.

4 V

ol I

I, s

ec 3

.4.5

Mo

dif

icat

ion

to

th

e p

re-q

ual

ific

atio

n c

rite

ria

Mo

dif

ica

tio

n

Part

II –

Rele

vant

IT P

roje

ct

Experi

ence

a.

Res

po

nd

ents

m

ust

p

rovi

de

det

ails

(c

lien

t o

rgan

izat

ion

, n

atu

re /

sco

pe

of

the

pro

ject

, p

roje

ct

valu

e,

etc.

) o

f IT

p

roje

ct

exp

erie

nce

in

th

e ar

eas

rele

van

t to

th

e P

olic

e

IT

imp

lem

enta

tio

n

req

uir

emen

ts,

as p

er t

he

form

at p

rovi

ded

in t

he

RFP

(F

orm

ats

for

the

Pre

-Qu

alif

icat

ion

R

esp

on

se).

Th

e p

roje

cts

men

tio

ned

h

ere

sho

uld

m

atch

w

ith

th

e p

roje

cts

qu

ote

d b

y th

e re

spo

nd

ent

in o

rder

to

sat

isfy

th

e q

ual

ific

atio

n

req

uir

emen

ts.

Encl

ose

th

e m

and

ato

ry s

up

po

rtin

g d

ocu

men

ts l

iste

d i

n f

orm

at

pro

vid

ed in

th

e R

FP.

Part

III –

Rele

vant

e-G

overn

ance P

roje

ct

Experi

ence

a.

Res

po

nd

ents

m

ust

p

rovi

de

det

ails

(c

lien

t

Part

II –I

T P

roje

ct

Experi

ence

a.

Res

po

nd

ents

mu

st p

rovi

de

det

ails

(cl

ien

t o

rgan

izat

ion

, n

atu

re /

sco

pe

of

the

pro

ject

, p

roje

ct v

alu

e, e

tc.)

of

IT

pro

ject

exp

erie

nce

, as

per

th

e fo

rmat

pro

vid

ed i

n t

he

RFP

(Fo

rmat

s fo

r th

e P

re-Q

ual

ific

atio

n R

esp

on

se).

Th

e p

roje

cts

men

tio

ned

h

ere

sho

uld

m

atch

w

ith

th

e p

roje

cts

qu

ote

d b

y th

e re

spo

nd

ent

in o

rder

to

sat

isfy

th

e q

ual

ific

atio

n r

equ

irem

ents

. En

clo

se t

he

man

dat

ory

su

pp

ort

ing

do

cum

ents

lis

ted

in

fo

rmat

pro

vid

ed i

n t

he

RFP

. Part

III –

e-G

overn

ance P

roje

ct

Experi

ence

a.

Res

po

nd

ents

mu

st p

rovi

de

det

ails

(cl

ien

t o

rgan

izat

ion

, n

atu

re /

sco

pe

of

the

pro

ject

, p

roje

ct v

alu

e, e

tc)

of

e-

Go

vern

ance

p

roje

ct

exp

erie

nce

, as

p

er

the

form

at

4th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

7

org

aniz

atio

n,

nat

ure

/ s

cop

e o

f th

e p

roje

ct,

pro

ject

va

lue,

etc

) o

f e

-Go

vern

ance

pro

ject

exp

erie

nce

in

th

e ar

eas

rele

van

t to

th

e P

olic

e I

T i

mp

lem

enta

tio

n

req

uir

emen

ts,

as p

er t

he

form

at p

rovi

ded

in t

he

RFP

(F

orm

ats

for

the

Pre

-Qu

alif

icat

ion

R

esp

on

se).

Th

e p

roje

cts

men

tio

ned

h

ere

sho

uld

m

atch

w

ith

th

e p

roje

cts

qu

ote

d b

y th

e re

spo

nd

ent

in o

rder

to

sat

isfy

th

e q

ual

ific

atio

n

req

uir

emen

ts.

Encl

ose

th

e m

and

ato

ry s

up

po

rtin

g d

ocu

men

ts l

iste

d i

n f

orm

at

pro

vid

ed in

th

e R

FP.

Part

IV

– R

ele

vant

Soft

ware

Serv

ices

Pro

ject

Experi

ence

a.

Res

po

nd

ents

m

ust

p

rovi

de

det

ails

(c

lien

t o

rgan

izat

ion

, n

atu

re /

sco

pe

of

the

pro

ject

, P

roje

ct

valu

e) o

f So

ftw

are

Serv

ices

pro

ject

exp

erie

nce

in t

he

area

s re

leva

nt

to

the

Po

lice

IT

imp

lem

enta

tio

n

req

uir

emen

ts,

as p

er t

he

form

at p

rovi

ded

in t

he

RFP

(F

orm

ats

for

the

Pre

-Qu

alif

icat

ion

R

esp

on

se).

Th

e p

roje

cts

men

tio

ned

h

ere

sho

uld

m

atch

w

ith

th

e p

roje

cts

qu

ote

d b

y th

e re

spo

nd

ent

in o

rder

to

sat

isfy

th

e q

ual

ific

atio

n

req

uir

emen

ts.

Encl

ose

th

e m

and

ato

ry s

up

po

rtin

g d

ocu

men

ts l

iste

d i

n f

orm

at

pro

vid

ed in

th

e R

FP.

pro

vid

ed i

n t

he

RFP

(Fo

rmat

s fo

r th

e P

re-Q

ual

ific

atio

n

Res

po

nse

). T

he

pro

ject

s m

enti

on

ed

sho

uld

mat

ch w

ith

th

e p

roje

cts

qu

ote

d

by

the

resp

on

den

t in

o

rder

to

sa

tisf

y th

e q

ual

ific

atio

n

req

uir

emen

ts.

Encl

ose

th

e m

and

ato

ry

sup

po

rtin

g d

ocu

men

ts

liste

d

in

form

at

pro

vid

ed in

th

e R

FP.

Part

IV

– S

oft

ware

Serv

ices

Pro

ject

Experi

ence

a.

Res

po

nd

ents

mu

st p

rovi

de

det

ails

(cl

ien

t o

rgan

izat

ion

, n

atu

re /

sco

pe

of

the

pro

ject

, Pro

ject

val

ue)

of

Soft

war

e Se

rvic

es p

roje

ct e

xper

ien

ce,

as p

er t

he

form

at p

rovi

ded

in

th

e R

FP (

Form

ats

for

the

Pre

-Qu

alif

icat

ion

Res

po

nse

).

The

pro

ject

s m

enti

on

ed s

ho

uld

mat

ch w

ith

th

e p

roje

cts

qu

ote

d

by

the

resp

on

den

t in

o

rder

to

sa

tisf

y th

e q

ual

ific

atio

n

req

uir

emen

ts.

Encl

ose

th

e m

and

ato

ry

sup

po

rtin

g d

ocu

men

ts l

iste

d i

n f

orm

at p

rovi

ded

in

th

e R

FP.

5 V

ol I

I, P

.No

. 15

se

c 3

.2.2

iv b

Ad

dit

ion

to

Co

rrec

tio

n o

f er

rors

in c

om

mer

cial

bid

A

dd

itio

n

1

. In

cas

e o

f d

iscr

epan

cy b

etw

een

th

e co

st q

uo

ted

in

th

e p

rici

ng

sum

mar

y sh

eet

for

a co

mp

on

ent

and

th

e to

tal

cost

pro

vid

ed f

or

the

com

po

nen

t in

th

e d

etai

led

co

st

4th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

8

bre

ak

up

sh

eet,

th

e lo

wer

of

the

two

co

sts

will

be

con

sid

ered

fo

r co

mm

erci

al

eval

uat

ion

as

w

ell

as

pay

men

ts.

2.

In c

ase

of

dis

crep

ancy

bet

we

en t

he

tota

l pri

ce g

iven

fo

r a

line

item

/ c

om

po

nen

t an

d t

he

calc

ula

ted

to

tal

pri

ce

(nu

mb

er o

f u

nit

s m

ult

iplie

d b

y th

e co

st p

er u

nit

fo

r th

at

line

item

), t

he

calc

ula

ted

to

tal p

rice

will

be

con

sid

ere

d.

6 V

ol I

I, P

.no

. 21

se

c 3

.4.4

Mo

dif

icat

ion

to

3

.4.4

P

re-Q

ual

ific

atio

n

Cri

teri

a N

ote

s p

oin

t n

o. 5

M

od

ific

ati

on

5.

For

item

s su

ch

as

Site

P

rep

ara

tio

n,

Da

ta

dig

itiz

ati

on

/mig

rati

on

, C

ap

aci

ty

bu

ildin

g

(Tra

inin

g

per

son

nel

) a

nd

Ha

nd

ho

ldin

g t

he

bid

der

ma

y w

ork

wit

h a

p

art

ner

/co

nso

rtiu

m.

The

bid

der

, st

rict

ly,

can

no

t su

b-

con

tra

ct

the

core

a

ctiv

itie

s o

f C

CTN

S/P

OLI

CE

IT

imp

lem

enta

tio

n s

uch

as

Ha

rdw

are

& I

T in

fra

stru

ctu

re

imp

lem

enta

tio

n,

Cu

sto

miz

ati

on

/Ap

plic

ati

on

D

evel

op

men

t a

nd

ro

ll-o

ut

of

the

PO

LIC

E IT

/CC

TNS

ap

plic

ati

on

. H

ow

ever

th

e b

idd

er c

an

su

bco

ntr

act

no

n-

core

a

ctiv

itie

s a

s m

enti

on

ed

ab

ove

to

co

mp

an

ies

fulf

illin

g t

he

follo

win

g c

on

dit

ion

s.

a.

The

sub

-co

ntr

act

or

mu

st

be

ISO

9

00

1

in

IT

serv

ices

. (IS

O 2

70

01

cer

tifi

cati

on

wh

erev

er r

elev

an

t)

b.

The

sub

con

tra

ctor

sh

ou

ld

ha

ve

bee

n

in

Info

rma

tio

n T

ech

no

log

y b

usi

nes

s fo

r 5

yea

rs

c.

The

sub

con

tra

cto

r m

ust

h

ave

Se

rvic

e Ta

x re

gis

tra

tio

n

no

./P

AN

n

o/P

rovi

den

t Fu

nd

Co

mm

issi

on

era

te n

o.

d.

The

sub

-co

ntr

act

or

mu

st

ha

ve

com

ple

ted

5 p

roje

cts

for

Go

vern

men

t/P

SU i

ncl

ud

ing

on

e p

roje

ct

5.

For

item

s su

ch

as

Site

P

rep

ara

tio

n,

Da

ta

dig

itiz

ati

on

/mig

rati

on

, C

ap

aci

ty

bu

ildin

g

(Tra

inin

g

per

son

nel

) a

nd

Ha

nd

ho

ldin

g t

he

bid

der

ma

y w

ork

wit

h a

co

nso

rtiu

m

pa

rtn

er.

The

pri

ma

ry

bid

der

, w

ill

be

resp

on

sib

le f

or

the

all

core

act

ivit

ies

of

CC

TN

S/P

OLI

CE

IT

imp

lem

enta

tio

n

such

a

s H

ard

wa

re

&

IT

infr

ast

ruct

ure

d

eplo

ymen

t a

t D

C,

DR

a

nd

a

t d

epa

rtm

enta

l lo

cati

on

s,

Cu

sto

miz

ati

on

/

Dev

elo

pm

ent

/ En

ha

nce

men

t &

M

ain

ten

an

ce

of

Po

lice

IT

ap

plic

ati

on

, ro

ll-o

ut

of

the

PO

LIC

E IT

/CC

TN

S a

pp

lica

tio

n,

dep

loym

ent

of

all

key

reso

urc

es a

t D

C /

DR

, in

clu

din

g E

ng

ag

emen

t M

an

ag

er,

Syst

em A

dm

inis

tra

tor,

Da

tab

ase

Ad

min

istr

ato

r, M

an

ag

er

(Op

era

tio

ns)

, P

roje

ct C

oo

rdin

ato

rs,

Ph

ysic

al

Infr

ast

ruct

ure

Sp

ecia

list.

Su

b-c

on

tra

ctin

g is

no

t a

llow

ed u

nd

er t

his

co

ntr

act

.

4th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

9

pre

fera

bly

w

ith

th

e St

ate

P

olic

e D

epa

rtm

ent

invo

lvin

g

imp

lem

enta

tio

n

at

Po

lice

Sta

tio

ns

and

H

igh

er O

ffic

es.

11

. 2

nd

Ad

den

du

m

An

nex

ure

-F

A

dd

itio

n t

o A

nn

exu

re-F

P

rici

ng

sum

mar

y.

Ad

dit

ion

E:

Sup

port

M

anpo

wer

(Units of

Serv

ice (X

) in

m

an

month

s a

re n

ot to

be

chan

ged)

(OP

EX

)

1.

E

ng

agem

ent M

ana

ger

18

2.

S

yste

m A

dm

inis

trato

r 120

3.

D

ata

base A

dm

inis

trato

r

120

4.

M

ana

ger

(Opera

tio

ns)

60

5.

P

roje

ct C

oord

inato

rs

120

6.

H

ard

ware

En

gin

eers

3720

7.

H

elp

desk O

pera

tors

240

8.

P

hysic

al In

frastr

uctu

re S

pe

cia

list

60

E:

Sup

port

M

anpo

wer

(Units of

Serv

ice (X

) in

m

an

month

s a

re n

ot to

be

chan

ged)

(OP

EX

)

1.

E

ng

agem

ent M

ana

ger

18

2.

S

yste

m A

dm

inis

trato

r 120

3.

D

ata

base A

dm

inis

trato

r

120

4.

M

ana

ger

(Opera

tio

ns)

60

5.

P

roje

ct C

oord

inato

rs

120

6.

H

ard

ware

En

gin

eers

3720

7.

H

elp

desk O

pera

tors

240

8.

P

hysic

al In

frastr

uctu

re S

pe

cia

list

60

9.

H

and

hold

ing P

ers

on

nel

5172

5th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

1

Follo

win

g c

ha

ng

es a

re b

ein

g m

ad

e to

SI R

FP d

ate

d 1

3th

Ju

ly, 2

01

1 a

nd

ad

den

du

m is

sued

da

ted

5th

, 12

th a

nd

18

th A

ug

ust

.

Sub

seq

uen

tly

wh

ich

wa

s R

e-te

nd

ered

on

22

nd A

ug

ust

20

11 a

nd

ad

den

du

m is

sued

to

it d

ate

d 3

rd S

epte

mb

er 2

01

1.

# R

efer

ence

O

ld C

lau

se

Rev

ised

Cla

use

Ty

pe

Mo

dif

ica

tio

ns

com

mo

n t

o V

olu

me

I, II

an

d II

I

RFP

Vo

lum

e II

: Co

mm

erci

al &

Bid

din

g t

erm

s

1.

Vo

l II

P

.no

. 8

Se

ctio

n 3

.2

A

dd

itio

n t

o G

ener

al In

stru

ctio

n t

o B

idd

ers

Ad

dit

ion

Th

e se

lect

ed b

idd

er s

hal

l en

ter

into

a N

on

-dis

clo

sure

agr

eem

ent

wit

h K

Co

PS

as p

er t

he

form

at p

rovi

ded

in

An

nex

ure

-K o

f th

is

volu

me

.

RFP

Vo

lum

e II

I: M

ast

er S

ervi

ce A

gre

emen

t

2.

Vo

l III

P.n

o. 4

Ad

dit

ion

to

Ab

bre

via

tio

ns

Ad

dit

ion

UA

T

Use

r A

ccep

tan

ce T

est

3.

Vo

l II

I P

.no

. 16

Se

c 2.

7.b

(i)

A

dd

itio

n t

o F

ina

l Tes

tin

g a

nd

Cer

tifi

cati

on

Ad

dit

ion

Th

e FT

C a

gen

cy w

ill b

e re

spo

nsi

ble

fo

r en

suri

ng

adh

eren

ce o

f th

e d

eliv

ered

so

luti

on

to

th

e fu

nct

ion

al,

tech

nic

al,

op

erat

ion

al a

nd

se

rvic

e le

vel

req

uir

emen

t as

sp

ecif

ied

in

th

e R

FP f

or

sele

ctio

n o

f SI

fo

r C

CTN

S p

roje

ct a

nd

its

sub

seq

uen

t ad

den

du

ms.

4.

Vo

l II

I P

.no

. 43

Se

c 2.

23

M

od

ific

ati

on

to

th

e D

isp

ute

Res

olu

tio

n

M

od

ific

ati

on

a.

An

y d

isp

ute

ari

sin

g o

ut

of

or

in c

on

nec

tio

n w

ith

th

is

Agr

eem

ent

or

the

SLA

sh

all

in t

he

firs

t in

stan

ce b

e a)

A

ny

dis

pu

te

aris

ing

ou

t o

f o

r in

co

nn

ecti

on

w

ith

th

is

Agr

eem

ent

shal

l in

th

e fi

rst

inst

ance

b

e d

ealt

w

ith

in

5th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

2

dea

lt

wit

h

in

acco

rdan

ce

wit

h

the

esca

lati

on

p

roce

du

re a

s se

t o

ut

in t

he

Go

vern

ance

Sch

edu

le s

et

ou

t as

Sch

edu

le-V

of

this

Agr

eem

ent.

b

. A

ny

dis

pu

te o

r d

iffe

ren

ce w

hat

soev

er a

risi

ng

bet

wee

n

the

par

ties

to

th

is C

on

trac

t o

ut

of

or

rela

tin

g to

th

e co

nst

ruct

ion

, m

ean

ing,

sco

pe,

op

erat

ion

or

effe

ct o

f th

is C

on

trac

t o

r th

e va

lidit

y o

f th

e b

reac

h t

her

eof

shal

l b

e re

ferr

ed t

o a

so

le A

rbit

rato

r to

be

app

oin

ted

b

y K

Co

PS

on

ly.

If t

he

Syst

em I

nte

grat

or

can

no

t ag

ree

on

th

e ap

po

intm

ent

of

the

Arb

itra

tor

wit

hin

a p

erio

d

of

on

e m

on

th f

rom

th

e n

oti

fica

tio

n b

y o

ne

par

ty t

o

the

oth

er

of

exis

ten

ce

of

such

d

isp

ute

, th

en

the

ult

imat

e A

rbit

rato

r sh

all

be

des

ign

ate

d a

uth

ori

ty b

y K

Co

PS.

Th

e p

rovi

sio

ns

of

the

Arb

itra

tio

n

and

C

on

cilia

tio

n

Act

, 1

99

6

will

b

e ap

plic

able

an

d

the

awar

d m

ade

ther

e u

nd

er s

hal

l b

e fi

nal

an

d b

ind

ing

up

on

th

e p

arti

es h

eret

o,

sub

ject

to

leg

al r

emed

ies

avai

lab

le

un

der

th

e la

w.

Such

d

iffe

ren

ces

shal

l b

e d

eem

ed t

o b

e a

sub

mis

sio

n t

o a

rbit

rati

on

un

der

th

e In

dia

n A

rbit

rati

on

an

d C

on

cilia

tio

n A

ct,

19

96,

or

of

any

mo

dif

icat

ion

s, R

ule

s o

r re

-en

actm

ents

th

ereo

f.

The

Arb

itra

tio

n

pro

ceed

ings

w

ill

be

hel

d

at

Hyd

erab

ad, I

nd

ia.

c.

An

y le

gal

dis

pu

te w

ill c

om

e u

nd

er K

arn

atak

a St

ate

juri

sdic

tio

n o

nly

.

acco

rdan

ce w

ith

th

e es

cala

tio

n p

roce

du

re a

s se

t o

ut

in t

he

Go

vern

ance

Sc

hed

ule

as

con

tain

ed i

n S

ched

ule

V t

o t

his

M

SA.

b)

An

y d

isp

ute

or

dif

fere

nce

wh

atso

ever

ari

sin

g b

etw

een

th

e P

arti

es t

o t

his

Co

ntr

act

ou

t o

f o

r re

lati

ng

to t

he

con

stru

ctio

n,

mea

nin

g, s

cop

e, o

per

atio

n o

r ef

fect

of

this

Co

ntr

act

or

the

valid

ity

of

the

bre

ach

th

ereo

f, w

hic

h c

ann

ot

be

reso

lved

th

rou

gh t

he

app

licat

ion

of

the

pro

visi

on

s o

f th

e G

ove

rnan

ce

Sch

edu

le,

shal

l b

e re

ferr

ed

to

a so

le

Arb

itra

tor

to

be

app

oin

ted

by

mu

tual

co

nse

nt

of

bo

th t

he

Par

ties

her

ein

. If

an

Arb

itra

tor

can

no

t b

e ap

po

inte

d m

utu

ally

th

en e

ach

par

ty

app

oin

ts o

ne

Arb

itra

tor

and

th

e tw

o a

rbit

rato

rs s

o a

pp

oin

ted

sh

all

join

tly

app

oin

t a

thir

d A

rbit

rato

r, w

ho

sh

all

serv

e as

p

resi

din

g A

rbit

rato

r. T

he

pro

visi

on

s o

f th

e A

rbit

rati

on

an

d

Co

nci

liati

on

Act

, 199

6 w

ill b

e ap

plic

able

an

d t

he

awar

d m

ade

ther

e u

nd

er

shal

l b

e fi

nal

an

d

bin

din

g u

po

n

the

Par

ties

h

eret

o,

sub

ject

to

leg

al r

emed

ies

avai

lab

le u

nd

er t

he

law

. Su

ch d

iffe

ren

ces

shal

l b

e d

eem

ed t

o b

e a

sub

mis

sio

n t

o

arb

itra

tio

n u

nd

er t

he

Ind

ian

Arb

itra

tio

n a

nd

Co

nci

liati

on

Act

, 1

99

6,

or

of

any

mo

dif

icat

ion

s,

rule

s o

r re

-en

actm

ents

th

ereo

f.

The

Arb

itra

tio

n

pro

ceed

ings

w

ill

be

hel

d

at

Ban

galo

re, K

arn

atak

a.

c)

The

par

ties

may

als

o a

do

pt

inst

itu

tio

nal

arb

itra

tio

n p

roce

ss

by

usi

ng

arb

itra

l in

stit

uti

on

s su

ch

as

Rel

evan

t R

egio

nal

C

ham

ber

s o

f C

om

mer

ce,

the

Ind

ian

Co

un

cil

of

Arb

itra

tio

n,

the

Fed

erat

ion

of

Ind

ian

Ch

amb

er o

f C

om

mer

ce a

nd

Ind

ust

ry

(FIC

CI)

, an

d t

he

Inte

rnat

ion

al C

entr

e fo

r A

lter

nat

e D

isp

ute

R

eso

luti

on

(IC

AD

R).

5th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

3

5.

Vo

l II

I P

.no

. 47

Se

c Sc

hed

ule

- I

M

od

ific

ati

on

to

Sch

edu

le –

I M

od

ific

ati

on

Effe

ctiv

e D

ate

sh

all

hav

e th

e sa

me

mea

nin

g as

crib

ed t

o it

in C

lau

se 2

.5.1

(iv

)

Pro

ject

Im

ple

me

nta

tio

n

Ph

ase

shal

l b

e fr

om

th

e Ef

fect

ive

Dat

e o

f th

e A

gree

men

t to

th

e d

ate

of

fin

al

acce

pta

nce

te

stin

g &

ce

rtif

icat

ion

as

set

ou

t in

Cla

use

2.7

.(d

) o

f th

is

Agr

eem

ent;

Effe

ctiv

e D

ate

sh

all

hav

e th

e sa

me

mea

nin

g as

crib

ed t

o i

t in

Cla

use

2.5

(a)

(iv

)

Pro

ject

Im

ple

me

nta

tio

n

Ph

ase

shal

l b

e fr

om

th

e Ef

fect

ive

Dat

e o

f th

e A

gree

men

t to

th

e d

ate

of

fin

al a

ccep

tan

ce

test

ing

& c

erti

fica

tio

n a

s se

t o

ut

in C

lau

se

2.7

.(b

) o

f th

is A

gree

men

t;

6.

Vo

l II

I P

.no

.52

Se

c.

Sch

edu

le –

III 3

.3. (

c)(i

)

M

od

ific

ati

on

to

Sch

edu

le –

III

Mo

dif

ica

tio

n

i. in

th

e ev

ent,

if

th

e A

sset

s to

b

e tr

ansf

erre

d

are

mo

rtga

ged

to

an

y fi

nan

cial

in

stit

uti

on

s b

y th

e SI

, th

e SI

sh

all

ensu

re t

hat

all

such

lie

ns

and

lia

bili

ties

hav

e b

een

cl

eare

d

bey

on

d

do

ub

t,

pri

or

to

such

tr

ansf

er.

All

do

cum

ents

re

gard

ing

the

dis

char

ge

of

such

lie

n

and

lia

bili

ties

sh

all b

e fu

rnis

hed

to

th

e K

Co

PS.

No

ass

ets

of

KC

oP

s o

r th

e Sy

stem

in

tegr

ato

r (S

I) f

or

the

pro

ject

ar

e to

be

mo

rtga

ged

to

an

y fi

nan

cial

inst

itu

tio

n.

7.

Vo

l II

I P

.no

. 52

Se

c.

Sech

edu

le-

III 3

.3 (

c)

M

od

ific

atio

n t

o S

che

du

le –

III

Mo

dif

ica

tio

n

iv.

Pay

men

t to

th

e o

utg

oin

g SI

sh

all b

e m

ade

to t

he

t

un

e o

f la

st s

et o

f

v.

Co

mp

lete

d s

ervi

ces

/del

iver

able

s, s

ub

ject

to

SLA

r

equ

irem

ents

. vi

. Th

e o

utg

oin

g SI

will

pas

s o

n t

o K

Co

PS

and

/or

to t

he

R

epla

cem

ent

SI, t

he

sub

sist

ing

righ

ts in

an

y le

ase

d

pro

per

ties

/ lic

ense

d p

rod

uct

s o

n t

erm

s n

ot

less

iv.

Pay

men

t to

th

e o

utg

oin

g SI

sh

all b

e m

ade

to t

he

tun

e o

f la

st

s

et o

f C

om

ple

ted

ser

vice

s /d

eliv

erab

les,

su

bje

ct t

o S

LA

req

uir

emen

ts.

v.

Th

e o

utg

oin

g SI

will

pas

s o

n t

o K

Co

PS

and

/or

to t

he

R

epla

cem

ent

SI, t

he

sub

sist

ing

righ

ts in

an

y le

ase

d

Pro

per

ties

/ li

cen

sed

pro

du

cts

on

ter

ms

no

t le

ss f

avo

ura

ble

t

o K

Co

PS

/ R

epla

cem

ent

SI, t

han

th

at e

njo

yed

by

the

5th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

4

fav

ou

rab

le t

o K

Co

PS/

Rep

lace

men

t SI

, th

an t

hat

e

njo

yed

by

the

ou

tgo

ing

SI.

ou

tgo

ing

SI.

8

. V

ol

III

P.

No

. 66

Se

c. 4

.0 -

2(e

)

Mo

dif

ica

tio

n t

o S

ervi

ce le

vel A

gre

emen

t

Mo

dif

ica

tio

n

e. “

Help

desk S

up

po

rt”

sh

all

mea

n t

he

16x

6 b

asis

su

pp

ort

ce

ntr

e w

hic

h

shal

l h

and

le

Fau

lt

rep

ort

ing,

Tr

ou

ble

Ti

cket

ing,

an

d

rela

ted

en

qu

irie

s d

uri

ng

this

co

ntr

act.

e. “

Help

desk S

up

po

rt”

sh

all

mea

n t

he

24/

7 b

asis

su

pp

ort

ce

ntr

e w

hic

h s

hal

l han

dle

Fau

lt r

epo

rtin

g, T

rou

ble

Tic

keti

ng,

an

d

rela

ted

en

qu

irie

s d

uri

ng

this

co

ntr

act.

Th

e d

eplo

ymen

t o

f h

elp

des

k re

sou

rces

will

be

as p

er C

lau

se L

of

Sect

ion

6.9

as

men

tio

ned

in

V

olu

me

I o

f th

e R

FP

for

Sele

ctio

n

of

Syst

em

Inte

grat

or

for

CC

TNS

Pro

ject

.

9.

Vo

l II

I P

.no

. 66

Se

c. 4

.0 -

2g

)

Mo

dif

ica

tio

n t

o S

ervi

ce le

vel A

gre

emen

t

Mo

dif

ica

tio

n

g. A

Ser

vice

Lev

el v

iola

tio

n w

ill o

ccu

r if

th

e SI

fai

ls t

o

mee

t M

inim

um

Ser

vice

Lev

els,

as

mea

sure

d o

n a

hal

f ye

arly

b

asis

, fo

r a

par

ticu

lar

Serv

ice

Le

vel.

Ove

rall

Ava

ilab

ility

an

d P

erfo

rman

ce M

easu

rem

ents

will

be

on

a

mo

nth

ly b

asis

fo

r th

e p

urp

ose

of

Serv

ice

Leve

l rep

ort

ing.

A

n

“Ava

ilab

ility

an

d

Per

form

ance

R

epo

rt”

will

b

e p

rovi

ded

by

the

SI o

n m

on

thly

bas

is i

n t

he

Kar

nat

aka

Stat

e P

olic

e /

KC

oP

S su

gges

ted

fo

rmat

an

d a

rev

iew

sh

all

be

con

du

cte

d

bas

ed

on

th

is

rep

ort

. A

m

on

thly

A

vaila

bili

ty a

nd

Per

form

ance

Rep

ort

sh

all b

e p

rovi

ded

to

th

e K

arn

atak

a St

ate

Po

lice

/ K

Co

PS

at t

he

end

of

ever

y m

on

th c

on

tain

ing

the

sum

mar

y o

f al

l in

cid

ents

rep

ort

ed

an

d a

sso

ciat

ed S

I p

erfo

rman

ce m

easu

rem

ent

for

that

p

erio

d.

The

mo

nth

ly

Ava

ilab

ility

an

d

Per

form

ance

R

epo

rt w

ill b

e d

eem

ed t

o b

e ac

cep

ted

by

the

Kar

nat

aka

g. A

Ser

vice

Lev

el v

iola

tio

n w

ill o

ccu

r if

th

e SI

fai

ls t

o m

eet

Min

imu

m S

ervi

ce L

evel

s, a

s m

easu

red

on

a Q

uar

terl

y b

asis

, fo

r a

par

ticu

lar

Serv

ice

Leve

l. O

vera

ll A

vaila

bili

ty

and

P

erfo

rman

ce

Mea

sure

men

ts w

ill b

e o

n a

mo

nth

ly b

asis

fo

r th

e p

urp

ose

of

Serv

ice

Le

vel

rep

ort

ing.

A

n

“Ava

ilab

ility

an

d

Per

form

ance

R

epo

rt”

will

be

pro

vid

ed b

y th

e SI

on

mo

nth

ly b

asis

to

th

e K

arn

atak

a St

ate

Po

lice

/ K

Co

PS

in t

he

sugg

este

d f

orm

at a

nd

a

revi

ew

shal

l b

e co

nd

uct

ed

bas

ed

on

th

is

rep

ort

. A

m

on

thly

A

vaila

bili

ty a

nd

Per

form

ance

Rep

ort

sh

all

be

pro

vid

ed t

o t

he

Kar

nat

aka

Stat

e P

olic

e /

KC

oP

S at

th

e en

d

of

ever

y m

on

th

con

tain

ing

the

sum

mar

y o

f al

l in

cid

ents

rep

ort

ed a

nd

ass

oci

ate

d

SI

per

form

ance

m

easu

rem

ent

for

that

p

erio

d.

The

mo

nth

ly

Ava

ilab

ility

an

d

Per

form

ance

R

epo

rt

will

b

e d

eem

ed

to

be

acce

pte

d b

y th

e K

arn

atak

a St

ate

Po

lice

/ K

Co

PS

up

on

rev

iew

an

d

sign

off

by

SI a

nd

th

e K

arn

atak

a St

ate

Po

lice

/ K

Co

PS.

All

such

5th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka

5

Stat

e P

olic

e /

KC

oP

S u

po

n r

evie

w a

nd

sig

no

ff b

y SI

an

d

the

Kar

nat

aka

Stat

e P

olic

e /

KC

oP

S.

All

such

re

po

rts

sho

uld

be

gen

erat

ed f

rom

th

e EM

S to

ols

to

be

dep

loye

d

by

the

ven

do

r u

nd

er t

his

co

ntr

act.

Wh

erev

er r

equ

ired

, so

me

of

the

Serv

ice

Leve

ls

will

b

e as

sess

ed

th

rou

gh

aud

its

or

rep

ort

s e.

g. u

tiliz

atio

n r

epo

rts,

mea

sure

men

ts

rep

ort

s, e

tc.,

as

app

rop

riat

e to

be

pro

vid

ed b

y th

e SI

on

a

mo

nth

ly

bas

is,

in

the

form

ats

as

req

uir

ed

by

the

Kar

nat

aka

Stat

e P

olic

e Th

e to

ols

to

per

form

th

e au

dit

w

ill n

eed

to

be

pro

vid

ed b

y th

e SI

. A

ud

its

will

no

rmal

ly

be

do

ne

on

reg

ula

r b

asis

or

as r

equ

ired

by

the

Kar

nat

aka

Stat

e P

olic

e/K

Co

PS

and

w

ill

be

per

form

ed

by

the

Kar

nat

aka

Stat

e P

olic

e /

KC

oP

S o

r th

e ap

po

inte

d t

hir

d

par

ty a

gen

cies

.

rep

ort

s sh

ou

ld b

e ge

ner

ated

fro

m t

he

EMS

too

ls t

o b

e d

eplo

yed

b

y th

e ve

nd

or

un

der

th

is c

on

trac

t. W

her

ever

req

uir

ed,

som

e o

f th

e Se

rvic

e Le

vels

will

be

asse

ssed

th

rou

gh a

ud

its

or

rep

ort

s e.

g.

uti

lizat

ion

re

po

rts,

mea

sure

men

ts r

epo

rts,

etc

., a

s ap

pro

pri

ate

to

b

e p

rovi

ded

by

the

SI o

n a

mo

nth

ly b

asis

, in

th

e fo

rmat

s as

re

qu

ired

by

the

Kar

nat

aka

Stat

e P

olic

e Th

e to

ols

to

per

form

th

e au

dit

nee

d t

o b

e p

rovi

ded

by

the

SI. A

ud

its

will

no

rmal

ly b

e d

on

e o

n

regu

lar

bas

is

or

as

req

uir

ed

by

the

Kar

nat

aka

Stat

e P

olic

e/K

Co

PS

and

w

ill

be

per

form

ed

by

the

Kar

nat

aka

Stat

e P

olic

e /

KC

oP

S o

r th

e ap

po

inte

d t

hir

d p

arty

age

nci

es.

10

. V

ol

III

P.

No

. 71

Se

c 4.

1.3

Mo

dif

ica

tio

n t

o D

ela

y in

mile

sto

nes

Mea

sure

s M

od

ific

ati

on

The

KC

oP

S an

d

the

SI

will

d

efin

e th

e p

roje

ct

mile

sto

nes

an

d

del

iver

able

s w

ith

in

the

fram

ewo

rk

def

ined

in

Err

or!

Re

fere

nce

so

urc

e n

ot

fou

nd

. o

f th

is

volu

me.

Th

is

acti

vity

will

b

e p

erfo

rmed

d

uri

ng

the

stag

e o

f si

gnin

g o

f th

e ag

reem

ent

and

will

fo

rm p

art

of

the

con

trac

t. O

nce

sig

ned

th

e P

roje

ct M

ilest

on

es w

ill

rem

ain

sac

rosa

nct

an

d S

I h

as t

o e

nsu

re t

hat

th

ere

are

no

del

ays

wit

hin

th

ese

mile

sto

nes

. H

ere

it m

ust

be

no

ted

th

at

any

del

ay

aris

ing

ou

t o

f re

aso

ns

attr

ibu

tab

le t

o K

SP,

KC

oP

S o

r an

y o

f th

eir

agen

cies

, w

ill n

ot

invo

ke a

ny

pen

alty

.

The

KC

oP

S an

d t

he

SI w

ill d

efin

e th

e p

roje

ct m

ilest

on

es a

nd

d

eliv

erab

les

wit

hin

th

e fr

amew

ork

d

efin

ed

in

sect

ion

5

.3,

An

ne

xure

C o

f th

is v

olu

me.

Th

is a

ctiv

ity

will

be

per

form

ed d

uri

ng

the

stag

e o

f si

gnin

g o

f th

e ag

reem

ent

and

will

fo

rm p

art

of

the

con

trac

t.

On

ce

sign

ed

the

Pro

ject

M

ilest

on

es

will

re

mai

n

sacr

osa

nct

an

d S

I h

as t

o e

nsu

re t

hat

th

ere

are

no

del

ays

wit

hin

th

ese

mile

sto

nes

. H

ere

it m

ust

be

no

ted

th

at a

ny

del

ay a

risi

ng

ou

t o

f re

aso

ns

attr

ibu

tab

le

to

KSP

, K

Co

PS

or

any

of

thei

r ag

enci

es, w

ill n

ot

invo

ke a

ny

pen

alty

.


S. No.

Description Total Price

(INR)

Taxes and Other Duties

Total Amount (INR)

Total Amount in Words

Services Provided During Implementation Phase (CAPEX)

1. Systems Study and Configuration Customization and Extension (New Modules) of Police IT and Integration with CAS (Center) and External Agencies and Support to 3rd party acceptance testing, audit and certification (Summary of Form 2: C)

2. IT Infrastructure at the Client site locations (police stations, circle offices, Commissionerates, Range offices, Zones, SCRB, SDPOs, District HQ and State HQ). (Summary of Form 2: A1 to A10)

3. Site preparation at the non-CIPA Client site locations (police stations, circle offices, Commissionerates, Range offices, Zones, SCRB, SDPOs, District HQ and State HQ), Training Centers and Data Center. (Summary of Form 2: A11 to A18)

4. IT infrastructure at the Data Center and Disaster Recovery Center including the necessary hardware, software and other networking components. (Summary of Form 3: H)

5. Data migration and Digitization of Historical Data (Summary of Form 2: F)

6. Training (Summary of Form 2: G)

A Sub-total for Services Provided During Implementation Phase (Sum of items 1 – 6):

Services Provided During Post Implementation Phase (OPEX)

7. Operations and Maintenance Services for the 1st year after signing of contract (Sum of Form 2: B1, D1, E/5), (Form 3 I1), (Form 4: J / 5) & (Form 5: K1 & L1)

8. Operations and Maintenance Services for the 1st year after “Go-Live” (Sum of Form 2: B2, D2, E/5 ), ( Form 3 I2), (Form 4: J / 5) & (Form 5: K2 & L2)

9. Operations and Maintenance Services for the 2nd year after “Go-Live” (Sum of Form 2: B3, D3, E/5

), ( Form 3 I3), (Form 4: J / 5) & (Form 5: K3 & L3)

10. Operations and Maintenance Services for the 3rd year after “Go-Live” (Sum of Form 2: B4, D4, E/5 ), ( Form 3 I4), (Form 4: J / 5) & (Form 5: K4 & L4)

11. Operations and Maintenance Services for the 4th year after “Go-Live” (Sum of Form 2: B5, D5, E/5 ), ( Form 3 I5), (Form 4: J / 5) & (Form 5: K5 & L5)

B Sub-total for Services Provided During Post Implementation Phase (Sum of items 7 – 11):

C Blended Person Month Cost for 300 Person Months

Grand Total for


Form-2

S. No. Category Component (with Specification similar to the BOM provided in Technical Proposal)

No of Components / Units of Service (X)

Rate (per unit) (Y)

Total Cost ( = X*Y)


1. IT Infrastructure at Non CIPA Police Stations

PCs 728

Laser Jet Printers 182

MFPs 182

Switches 182

UPSs 182

DG Sets 182

Digital Cameras 182

Electronic Pens 182

External Hard Disks

182

Total (A1):

2. IT Infrastructure at CIPA Police Stations

Digital Cameras 724

Electronic Pens 724

External Hard 724

Disks

Total (A2):

3. IT Infrastructure at Circle Office

PCs 696

MFPs 232

Switches 232

UPS 232

Total (A3):

4. IT Infrastructure at SDPOs

PCs 390

MFPs 130

Switches 130

UPSs 130

Total (A4):

5. IT Infrastructure at DPOs

PCs 310

MFPs 310

Switch 31

UPS 31

Total (A5):

6. IT Infrastructure at Range Office

PCs 24

MFPs 6

Switches 6

UPSs 6

Total (A6):

7. IT Infrastructure at Commissionerates

PCs 100

MFPs 100

Switches 4

UPSs 4

Total (A7):

8. IT Infrastructure at SCRB

PCs 4

MFPs 1

Switches 1

UPS 1

Total (A8):

9. IT Infrastructure at Police HQ

PCs 50

MFPs 50

Switch 1

UPS 1

Total (A9):

10. IT Infrastructure at Jails and FSL

PCs

Total (A10):

Total A1 to A10:

11 Site preparation at the non-CIPA Police Stations

LAN Cabling As required (onetime lump sum)

Electrical cabling & Earthing

As required (onetime lump sum)

Chairs 120

Tables 150

Total (A11):

12 Site preparation at the non-CIPA Circle Office




Chairs 696

Tables 928

Total (A12):

13 Site preparation at the non-CIPA SDPOs




Chairs 390

Tables 520

Total (A13):

14 Site preparation at the non-CIPA DPOs




Chairs 310

Tables 341

Total (A14):

15 Site preparation at the non-CIPA Range Offices


Electrical cabling As required (onetime

& Earthing lump sum)

Chairs 24

Tables 30

Total (A15):

16 Site preparation at the non-CIPA Commissionerates




Chairs 100

Tables 104

Total (A16):

17 Site preparation at the non-CIPA SCRB




Chairs 4

Tables 5

Total (A17):

18 Site preparation at the non-CIPA Police HQ




Chairs 50

Tables 51

Total (A18):

Total A11 to A18:

B. Operations and Maintenance Costs, for IT and non-IT infrastructure deployed by the SI, at Client site locations (Total Expenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)

1. Year 1 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B1:

2. Year 2 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B2:

3. Year 3 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B3:

4. Year 4 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B4:

5. Year 5 PCs

Printers

Switch

Routers

LAN Cabling

….

Others

Total B5:

C. Application and Portal Enhancement Cost (The cost of software development team will be included within this cost) (CAPEX)

1. Enhancement of Police IT application

2. Integration of Legacy Systems

3. Knowledge Repository

4. Citizen Centric Portal & Services

5. SMS Gateway

6. Change Management and Capacity building advisory services

Total C:

D. Operations and Maintenance Costs for Application Maintenance & Operational Expense including upgradation, deployment of patches, fixes etc. (Expenses for 5 years after signing of contract) – as detailed in RFP Volume 1 (OPEX)

1. Year 1

Total D1:

2. Year 2

Total D2:

3. Year 3

Total D3:

4. Year 4

Total D4:

5. Year 5

Total D5:

E: Support Manpower (Units of Service (X) in man months are not to be changed) (OPEX) (These numbers are indicative only. In case additional personnel are required the bidder shall supply within the overall cost and no additional payment shall be made )









9. Handholding Personnel 5172

Total E:


1. Cost of digitization of cases (including data entry of the Master data and minimum historical transactional data entry and scanning of pages)

1,607,219

Total F:

G. Training





4. Customized System Administrator Training

50




Total G:


S. No.

Category Component Qty / Units of Service (X)

Rate (per unit) (Y)

Total Cost (= X*Y)

H: IT infrastructure at the Data Center including the necessary hardware, software and other networking components. (CAPEX)

1. Deployment of requisite infrastructure for Data centre and DR

Servers


3. Storage equipments (SAN Space and Array Enclosures, etc.)




7. Web Server

8. Database license

9. Anti-virus

10. EMS

11. ….

12. Installation & testing charges

13. Others

14. Networking equipments for LAN

Router

15. Switch

16. Network Security devices

17. Others

Total H:


1. Year 1 Servers


3. Storage equipments (SAN etc.)



6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch


14. Others

Total I1:

1. Year 2 Servers





6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I2:

1. Year 3 Servers





6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch


14. Others

Total I3:

1. Year 4 Servers





6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch

13. ….

14. Others

Total I4:

1. Year 5 Servers





6. Database license

7. Anti-virus

8. ….

9. EMS

10. Others

11. Router

12. Switch


14. Others

Total I5:


S. No.


Rate (per unit) (Y)

Total Cost (= X*Y)

J: Cost of consumables at each client location. (Units of Service (X) is the total quantity required in the entire 5 year period and is not to be changed) (OPEX)

1. Consumable Required at



3. Police Stations A4 size papers in RIMs of 500 sheets

54360

4. Laser jet Printer

drums

750

Total J:

Form 5: Maintenance of Existing Hardware

S. No.


Rate (per unit) (Y)

Total Cost (= X*Y)

K: Operations and Maintenance Costs, for IT and non-IT infrastructure already available at Client site locations (Total Expenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)

1. Year 1 Servers 159

2. Desktop 4815

3. Thin Client 1448

4. Laptops 494

5. Dot Matrix Printer 1852

6. Laser Jet 1080

7. Line Matrix 8

8. UPS (Online) 858

9. UPS (Offline) 2534

10. Scanners 1378

11. 24 Port Unmanaged Switch

60

12. Managed Switch CISCO 4006

3

13. Firewall 2

14. IDS 2

Total K1:


2. Desktop 4815

3. Thin Client 1448

4. Laptops 494


6. Laser Jet 1080

7. Line Matrix 8

8. UPS (Online) 858


10. Scanners 1378


60


3

13. Firewall 2

14. IDS 2

Total K2:


2. Desktop 4815

3. Thin Client 1448

4. Laptops 494


6. Laser Jet 1080

7. Line Matrix 8

8. UPS (Online) 858


10. Scanners 1378


60


3

13. Firewall 2

14. IDS 2

Total K3:


2. Desktop 4815

3. Thin Client 1448

4. Laptops 494


6. Laser Jet 1080

7. Line Matrix 8

8. UPS (Online) 858


10. Scanners 1378


60


3

13. Firewall 2

14. IDS 2

Total K4:


2. Desktop 4815

3. Thin Client 1448

4. Laptops 494


6. Laser Jet 1080

7. Line Matrix 8

8. UPS (Online) 858


10. Scanners 1378


60


3

13. Firewall 2

14. IDS 2

Total K5:

Form 5: Maintenance of Existing Hardware

S. No.


Rate (per unit) (Y)

Total Cost (= X*Y)

L: Operations and Maintenance Costs, for non-IT infrastructure already available at Data Center (Total Expenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)

1. Year 1 UPS Systems 2

2. UPS Batteries 64

3. DC Generators 1

4. Precision Air Conditioner (PAC)

2

5. Fire detection and Supretion system

1

6. Fire Detection System 1

7. Water leakage detection System

1

8. 5 CC Camera with 500 GB DVR

1

9. Rodant Repelent 1

10. Bio-matric and Access controller

1

11. Split AC 3

12. EB Pannel 1

13. MCCB’s 3

14. Automatic Power Factor Controller

1

15. LCD TV 1

Total L1:


2. UPS Batteries 64

3. DC Generators 1


2


1

6. Fire Detection System

1


1


1



1

11. Split AC 3

12. EB Pannel 1

13. MCCB’s 3


1

15. LCD TV 1

Total L2:


2. UPS Batteries 64

3. DC Generators 1


2


1


1


1


1



1

11. Split AC 3

12. EB Pannel 1

13. MCCB’s 3


1

15. LCD TV 1

Total L3:


2. UPS Batteries 64

3. DC Generators 1


2


1


1


1


1



1

11. Split AC 3

12. EB Pannel 1

13. MCCB’s 3


1

15. LCD TV 1

Total L4:


2. UPS Batteries 64

3. DC Generators 1


2


1


1


1


1



1

11. Split AC 3

12. EB Pannel 1

13. MCCB’s 3


1

15. LCD TV 1

Total L5:

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

1

Follo

win

g c

ha

ng

es a

re b

ein

g m

ad

e to

SI R

FP d

ate

d 1

3th

Ju

ly, 2

01

1 a

nd

ad

den

du

m is

sued

da

ted

5th

, 12

th a

nd

18

th A

ug

ust

.

Sub

seq

uen

tly

wh

ich

wa

s R

e-te

nd

ered

on

22

nd A

ug

ust

20

11 a

nd

ad

den

du

m is

sued

to

it d

ate

d 3

rd S

epte

mb

er 2

01

1 a

nd

7th

Sep

tem

ber

20

11

# R

efer

ence

O

ld C

lau

se

Rev

ised

Cla

use

Ty

pe

Mo

dif

ica

tio

ns

com

mo

n t

o V

olu

me

I, II

an

d II

I

Vo

lum

e-I F

un

ctio

na

l an

d T

ech

nic

al S

pec

ific

ati

on

s

1.

Vo

l- I

C

lari

fica

tio

n t

o H

ard

wa

re S

pec

ific

ati

on

s C

lari

fica

tio

n

A

ll th

e sp

ecif

icat

ion

s o

f H

ard

war

e d

evic

es m

enti

on

ed e

ith

er i

n

the

RFP

or

in t

he

sub

seq

uen

t ad

den

du

ms

are

man

dat

ory

. In

cas

e th

e b

idd

er in

ten

ds

to d

evia

te f

rom

th

e st

ated

sp

ecif

icat

ion

s th

en

it

shal

l b

rin

g th

e sa

me

to

the

no

tice

o

f th

e D

epar

tmen

t as

te

chn

ical

dev

iati

on

s in

th

e fo

rmat

pro

vid

ed i

n A

nn

exu

re G

of

Vo

lum

e II

and

it w

ill b

e u

p t

o t

he

dis

cret

ion

of

the

dep

artm

ent

to

acce

pt

it o

r re

ject

it.

In

case

th

e d

epar

tmen

t d

oes

n

ot

agre

e to

th

e su

gges

ted

d

evia

tio

ns,

it

will

co

mm

un

icat

e t

his

to

th

e b

idd

er.

Sub

seq

uen

tly

bid

der

s sh

all s

atis

fact

ori

ly a

dd

ress

th

e d

evia

tio

ns

at n

o e

xtra

co

st

wit

hin

5 d

ays

of

such

co

mm

un

icat

ion

an

d s

ho

uld

co

mm

un

icat

e th

e sa

me

to

the

dep

artm

ent

in

wri

tin

g u

po

n

wh

ich

th

eir

tech

nic

al b

id w

ill b

e sc

ore

d.

Thei

r in

abili

ty t

o d

o s

o w

ill l

ead

to

d

isq

ual

ific

atio

n o

f th

eir

pro

po

sal.

2.

Vo

l- I

Pg

.No

. 93

, Se

c. N

o. 6

.3

A

dd

itio

n t

o C

on

fig

ura

tio

n, C

ust

om

isa

tio

n &

Ext

ensi

on

A

dd

itio

n

Th

e SI

sh

all

be

resp

on

sib

le f

or

mai

nta

inin

g th

e ex

isti

ng

Po

lice

IT

app

licat

ion

fro

m a

dat

e n

oti

fied

by

KC

oP

S af

ter

the

sign

ing

of

the

con

trac

t. S

uch

a d

ate

shal

l n

ot

be

grea

ter

than

th

e d

ate

of

firs

t p

ilot.

To

th

is

end

, it

sh

all

wo

rk

in

tan

dem

w

ith

W

ipro

(t

he

exis

tin

g SD

A)

to u

nd

erst

and

th

e ar

chit

ectu

re o

f th

e ap

plic

atio

n

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

2

soft

war

e. T

he

dep

artm

ent

will

be

resp

on

sib

le t

o p

rovi

de

dir

ect

acce

ss t

o t

he

sou

rce

cod

e to

th

e SI

. Th

ere

will

be

no

ro

le o

f a

sep

arat

e SD

A u

nd

er t

his

co

ntr

act.

3.

Vo

l-

I P

g.N

o.

364

An

nex

ure

K

A

dd

itio

n t

o A

nn

exu

re K

A

dd

itio

n

Sp

eci

fica

tio

ns

for

Cit

ize

n C

en

tric

Po

rtal

of

Kar

nat

aka

Stat

e P

olic

e:

1.

Cre

atio

n o

f a

Cit

izen

Cen

tric

Po

rtal

an

d o

per

ate

and

man

age

the

sam

e ti

ll th

e en

d o

f th

e co

ntr

act

per

iod

.

2.

The

Po

rtal

sh

all

inte

grat

e w

ith

P

olic

e IT

ap

plic

atio

n

soft

war

e ex

ten

ded

as

per

th

is R

FP.

3.

The

bid

der

sh

all d

esi

gn, c

od

e, b

uild

, pro

cure

th

e re

qu

ired

har

dw

are

and

so

ftw

are,

in

stal

l, o

per

ate,

man

age

con

ten

t an

d u

pd

ate

the

po

rtal

on

a c

on

tin

uo

us

bas

is.

4.

The

bid

der

sh

all

get

pri

or

app

rova

l o

f th

e K

arn

atak

a St

ate

Po

lice

and

KC

oP

S co

mm

itte

es

on

pro

toty

pe

des

ign

s b

efo

re b

uild

ing

the

com

ple

te p

ort

al.

5.

The

bid

der

sh

all

pla

n a

nd

pro

vid

e in

form

atio

nal

(fo

rms,

no

tice

s,

pro

ced

ura

l et

c.),

tr

ansa

ctio

nal

se

rvic

es

(pay

men

t o

f ch

alla

ns)

, co

llab

ora

tive

se

rvic

es (

wit

h o

ther

dep

artm

ent)

ser

vice

s th

rou

gh

the

po

rtal

.

6.

The

po

rtal

sh

all p

rovi

de

inte

r-d

epar

tmen

tal a

nd

intr

a-d

epar

tmen

tal

serv

ices

in a

dd

itio

n t

o c

itiz

en s

ervi

ces.

7.

The

po

rtal

sh

all

pro

vid

e a

log-

in a

nd

use

r ID

mec

han

ism

fo

r en

d-

use

r w

he

re u

sers

can

cre

ate

a p

rofi

le m

anag

ed t

hro

ugh

an

op

en

dir

ecto

ry m

ech

anis

m e

.g.

LDA

P o

r eq

uiv

alen

t. P

rofi

le i

nfo

rmat

ion

an

d r

eco

rds

shal

l be

save

d a

nd

be

acce

ssib

le b

y th

e u

ser.

8.

The

po

rtal

sh

all

be

enab

led

to

su

pp

ort

dig

ital

cer

tifi

cate

s w

hic

h

may

be

inco

rpo

rate

d a

fter

sta

tuto

ry c

han

ges

to e

nab

le c

itiz

ens

to

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

3

file

co

mp

lain

ts o

nlin

e.

9.

The

po

rtal

sh

all

be

enab

led

to

be

linke

d a

t th

e e

nd

-use

r le

vel

wit

h

UID

sch

eme

of

Go

vern

men

t o

f In

dia

. (h

ttp

://w

ww

.uid

ai.g

ov.

in)

10

. Th

e p

ort

al s

hal

l im

ple

men

t th

e B

PR

re

com

men

dat

ion

s o

f N

CR

B.

11

. Th

e p

ort

al s

hal

l ge

ne

rate

a u

niq

ue

rece

ipt/

resp

on

se/i

den

tifi

cati

on

n

um

ber

fo

r al

l tr

ansa

ctio

ns

(in

clu

din

g n

on

-fin

anci

al t

ran

sact

ion

, e.

g. f

ilin

g o

f co

mp

lain

t) w

hic

h s

hal

l be

un

iqu

e ac

ross

all

the

se

rvic

e ch

ann

els.

12

. Th

e p

ort

al

con

ten

t sh

all

be

man

aged

th

rou

gh

a co

nte

nt

man

agem

ent

syst

em.

13

. Th

e p

ort

al s

hal

l b

e ac

cess

ible

ove

r th

e In

tern

et a

nd

th

rou

gh t

he

Intr

anet

(K

SPW

AN

).

14

. Th

e P

olic

e IT

ap

plic

atio

n s

hal

l hav

e a

link

to t

he

po

rtal

an

d P

olic

e IT

u

sers

lo

gged

in

th

e ap

plic

atio

n s

hal

l n

ot

hav

e to

re

-lo

g in

to t

he

Po

rtal

ove

r in

tran

et.

15

. Th

e p

ort

al

shal

l h

ave

up

dat

ed

Go

vern

men

t In

form

atio

n

and

D

epar

tmen

tal i

nfo

rmat

ion

.

16

. Th

e p

ort

al s

hal

l h

ave

serv

ice

s gr

ou

ped

/lin

ked

th

rou

gh/

acce

ssib

le

bas

ed o

n t

he

follo

win

g cr

iter

ia:

Bas

ed o

n S

take

ho

lder

typ

e

Bas

ed o

n L

ife-

cycl

e/ li

fe-e

ven

ts o

f ci

tize

ns

Age

Serv

ice

Typ

e

Ind

ex li

st o

f al

l ser

vice

s –

‘A-Z

’

Po

pu

lar

Serv

ices

17

. Th

e p

ort

al s

hal

l pro

vid

e co

nta

ct d

etai

ls o

f al

l po

lice

stat

ion

det

ails

.

18

. Th

e p

ort

al s

hal

l h

ave

spe

cial

use

rs/

gro

up

s w

ith

ad

min

istr

ativ

e p

rivi

lege

s to

up

dat

e /

chan

ge t

he

info

rmat

ion

. Th

e ve

nd

or

mu

st

http://www.uidai.gov.in/

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

4

crea

te

an

up

dat

ed

info

rmat

ion

, re

view

, ve

rifi

cati

on

&

p

roo

f-re

adin

g p

roce

ss f

or

up

dat

ing

the

po

rtal

.

19

. Th

e p

ort

al s

hal

l h

ave

on

line

form

s an

d o

nlin

e se

rvic

es g

rou

ped

by

sub

ject

.

20

. Th

e p

ort

al s

hal

l hav

e a:

FAQ

Pu

blic

atio

ns

sect

ion

s

Pro

vid

e R

SS f

eed

s

Wh

at’s

New

Se

ctio

n

21

. Th

e p

ort

al s

hal

l hav

e ‘A

cce

ssib

ility

Sec

tio

n’ w

ith

:

Acc

ess

ibili

ty F

eatu

res

Clie

nt

sid

e C

SS

Text

siz

e m

od

ific

atio

ns

22

. Th

e p

ort

al s

hal

l al

low

Un

ico

de

bas

ed m

ult

iple

lan

guag

es

for

all

sect

ion

s in

clu

din

g fo

rms,

in

form

atio

n e

tc.

Two

lan

guag

e m

ust

be

su

pp

ort

ed:

Kan

nad

a

Engl

ish

2

3.

The

po

rtal

sh

all b

e d

esi

gned

to

be

acce

ssib

le t

o t

he

han

dic

app

ed o

r p

eop

le w

ith

dis

abili

tie

s. T

he

ven

do

r m

ay e

ith

er c

reat

e a

sep

arat

e se

ctio

n in

th

e p

ort

al o

r en

sure

th

e m

ain

po

rtal

is u

sab

le:

24

. R

ead

able

by

scre

en r

ead

ers

25

. P

rovi

de

cap

tio

nin

g w

he

reve

r re

qu

ired

.

26

. M

ust

en

sure

th

at:

Tra

nsa

ctio

n t

hro

ugh

scr

een

rea

der

s et

c. a

re p

erfo

rmed

in

reas

on

able

am

ou

nt

of

tim

e

All

serv

ice

s an

d f

orm

s ar

e ac

cess

ible

to

use

rs

27

. Th

e p

ort

al m

ust

allo

w f

or

CA

PC

HA

’s o

r o

ther

ch

alle

nge

-res

po

nse

te

st t

o e

nsu

re h

um

an in

pu

t in

all

form

s an

d t

ran

sact

ion

al s

ect

ion

s.

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

5

28

. Th

e p

ort

al s

hal

l pro

vid

e a

vid

eo

intr

od

uct

ion

to

ser

vice

usa

ge.

29

. Th

e p

ort

al

shal

l b

e ac

cess

ible

o

ver

mo

bile

p

ho

nes

ru

nn

ing

a st

and

ard

bro

wse

r.

30

. Th

e b

idd

er s

hal

l o

per

ate,

man

age

and

en

able

gro

wth

of

po

rtal

se

rvic

es d

uri

ng

the

per

iod

of

the

con

trac

t. T

he

ob

ject

ive

wo

uld

be

to m

ake

po

rtal

th

e p

rim

ary

con

tact

po

int

for

serv

ice

acce

ss a

nd

d

eliv

ery.

31

. Th

e ve

nd

or

shal

l, u

po

n a

gree

men

t w

ith

KSP

, id

enti

fy a

nd

ad

d o

ne

new

ser

vice

eve

ry t

wo

mo

nth

s af

ter

the

lau

nch

of

the

init

ial

set

of

serv

ices

.

32

. Th

e P

ort

al s

hal

l al

low

use

r (c

itiz

ens)

to

acc

ess

Cit

izen

s’ S

ervi

ces

po

rtal

via

th

e in

tern

et.

33

. Fo

llow

ing

citi

zen

cen

tric

ser

vice

s ar

e to

be

pro

vid

ed o

n t

he

po

rtal

1.

Rep

ort

ing

of

Inci

den

ts /

Co

mp

lain

ts

2.

Rep

ort

ing

of

Gri

evan

ces

3.

Rep

ort

ing

of

Info

rmat

ion

4.

All

form

s th

at a

re n

eed

ed

fo

r ci

tize

ns

to a

vail

po

lice

serv

ices

(G

ener

al S

vc R

equ

est

s, A

pp

licat

ion

fo

r co

pie

s o

f ca

se a

rte

fact

s)

in d

ow

nlo

adab

le f

orm

ats

5.

All

the

pri

mar

y co

nta

ct n

um

ber

s in

th

e p

olic

e st

atio

n.

6.

List

of

crim

e p

ron

e ar

eas.

7.

Vie

win

g th

e st

atu

s o

f al

l th

e co

mp

lain

ts

(eit

her

re

gist

ere

d

thro

ugh

in

tern

et o

r P

olic

e St

atio

n o

r o

ther

del

iver

y ch

ann

els)

th

rou

gh t

he

un

iqu

e co

mp

lain

t n

um

ber

.

8.

Vie

win

g th

e st

atu

s o

f al

l th

e g

ener

al s

ervi

ce r

equ

ests

th

rou

gh

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

6

the

un

iqu

e re

qu

est

nu

mb

er

9.

Vie

win

g th

e st

atu

s o

n F

ore

ign

er's

Vis

a Ex

ten

sio

n

10

. V

iew

ing

the

traf

fic

acci

den

ts' l

oca

tio

ns

on

th

e m

ap.

11

. In

form

atio

n

on

th

e se

rvic

es

and

p

roce

sse

s an

d

step

s fo

r ci

tize

ns

to a

vail

tho

se s

ervi

ces.

12

. Th

e ex

pec

tati

on

s fr

om

th

e p

olic

e an

d t

he

nex

t st

eps

alo

ng

wit

h s

om

e e

stim

ates

of

tim

e lin

es.

13

. A

uth

ori

ties

to

ap

pro

ach

in

cas

e o

f n

on

-sat

isfa

cto

ry r

esp

on

se

fro

m t

he

po

lice

stat

ion

s.

14

. B

oo

klet

s si

mila

r to

th

e o

ne

s d

evel

op

ed b

y C

om

mo

nw

eal

th

Hu

man

Rig

hts

In

itia

tive

(C

HR

I) a

s p

art

of

a se

ries

cal

led

Po

lice

& Y

ou

: Kn

ow

Yo

ur

Rig

hts

.

15

. St

atu

tory

war

nin

g to

in

dic

ate

the

pen

alty

fo

r re

po

rtin

g fa

lse

in

cid

ents

/ c

om

pla

ints

/ g

rie

van

ces.

16

. M

issi

ng

Per

son

Ph

oto

s.

17

. V

ehic

le a

nd

Ow

ner

Det

ails

.

18

. C

ase

Tria

l Dat

es.

19

. Fi

ne

for

Traf

fic

Vio

lati

on

.

20

. P

erso

ns

arre

sted

in S

erio

us

Off

ence

s.

21

. Tr

acki

ng

His

tory

Sh

eet

ed C

rim

inal

s an

d H

abit

ual

Off

end

ers.

22

. P

erso

ns

in S

tate

Pri

son

s.

23

. R

ece

ivin

g in

form

atio

n a

bo

ut

lock

ed h

ou

ses.

34

. Fo

llow

ing

gen

eral

ser

vice

s ar

e t

o b

e p

rovi

ded

on

th

e p

ort

al

1.

Co

pie

s o

f re

leva

nt

case

do

cum

ents

(FI

R, C

har

ge S

hee

t et

c.)

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

7

2.

Pay

men

t o

f C

hal

lan

s /

Co

mp

ou

nd

able

Off

ence

s al

low

ed a

s p

er

the

MV

an

d P

olic

e A

cts

3.

Arm

s Li

cen

se (

Fre

sh a

pp

licat

ion

as

wel

l as

ren

ew

als)

4.

Cin

emat

ogr

aph

y Li

cen

se

(Fre

sh

app

licat

ion

as

w

ell

as

ren

ewal

s)

5.

NO

C

for

Esta

blis

hm

ents

su

ch

as

Ho

tels

, C

yber

C

afes

, R

esta

ura

nts

(Fr

esh

ap

plic

atio

n a

s w

ell

as r

ene

wal

s),

and

oth

er

com

mer

cial

en

titi

es

(pu

blic

re

sort

s)

6.

NO

C f

or

inst

alla

tio

n o

f P

etro

l P

um

p (

Fre

sh a

pp

licat

ion

as

wel

l as

ren

ew

als)

7.

Per

mis

sio

n f

or

Film

Sh

oo

tin

g

8.

Per

mis

sio

n

for

Pu

blic

M

eeti

ngs

/

Pro

cess

ion

s /

Dh

arn

as

/ R

allie

s /

Lou

d S

pea

kers

9.

Cer

tifi

cate

fo

r a

lost

do

cum

ent.

10

. C

erti

fica

te f

or

a lo

st c

ell p

ho

ne.

11

. C

har

acte

r A

nte

ced

ent

Ver

ific

atio

n.

12

. N

o-o

bje

ctio

n c

erti

fica

te f

or

job

.

13

. N

o-o

bje

ctio

n c

erti

fica

te f

or

Veh

icle

.

14

. Se

nio

r C

itiz

en R

egis

trat

ion

.

15

. M

aid

Reg

istr

atio

n /

Ver

ific

atio

n.

16

. Te

nan

t V

erif

icat

ion

.

17

. St

atu

s o

f P

assp

ort

Ver

ific

atio

n w

ith

Po

lice.

18

. Su

bm

issi

on

of

Info

rmat

ion

on

Lo

cked

Ho

use

.

19

. N

on

-Tra

ceab

le C

erti

fica

te.

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

8

20

. P

erm

issi

on

fo

r C

rack

ers

.

21

. A

ny

oth

er s

ervi

ces

as s

pec

ifie

d b

y th

e St

ate

.

3

5.

The

Po

rtal

sh

all a

llow

use

rs (

citi

zen

s/p

etit

ion

ers)

to

sea

rch

fo

r th

eir

req

ues

t o

n

the

bas

is

of

Serv

ice

Req

ues

t n

um

ber

o

r p

etit

ion

er

det

ails

. 3

6.

Dis

pla

y p

etit

ion

/ser

vice

req

ues

t d

etai

ls a

nd

sta

tus

on

th

e sc

reen

b

ased

on

th

e u

ser

sear

ch

37

. Th

e P

ort

al s

hal

l al

low

use

rs t

o s

ave

the

stat

us

as a

PD

F fi

le a

nd

/or

pri

nt

the

stat

us

38

. Th

e P

ort

al s

hal

l allo

w t

he

use

rs t

o p

rovi

de

co

mm

ents

an

d f

eed

bac

k o

n o

nlin

e se

rvic

es

39

. Sy

ste

m s

ho

uld

pro

vid

e th

e u

ser

wit

h a

n O

nlin

e H

elp

fac

ility

4

0.

Syst

em

sh

ou

ld

allo

w

the

use

r to

in

pu

t d

etai

ls

for

com

pla

int

regi

stra

tio

n o

n t

he

on

line

po

rtal

(at

leas

t 2

sh

ou

ld b

e m

and

ato

ry)

41

. Sy

ste

m s

ho

uld

allo

w t

he

use

r to

vie

w t

he

tim

e ta

ken

to

pro

cess

th

e

serv

ice

req

ue

st (

to m

on

ito

r se

rvic

e d

eliv

ery

tim

e)

42

. Sy

ste

m s

ho

uld

pro

vid

e an

ack

no

wle

dge

men

t to

th

e co

mp

lain

ant

(on

ce t

he

app

licat

ion

has

bee

n s

ub

mit

ted

on

line)

. 4

3.

Syst

em

sh

ou

ld g

ener

ate

a co

mp

lain

t re

fere

nce

nu

mb

er f

or

retr

ieva

l o

f co

mp

lain

t st

atu

s in

form

atio

n.

44

. Sy

ste

m

sho

uld

al

low

th

e u

ser

to

sele

ct

thei

r re

leva

nt

(as

per

ju

risd

icti

on

) p

olic

e st

atio

n f

rom

a l

ist

(in

cas

e th

e P

S is

kn

ow

n)

or

allo

w u

sers

to

sel

ect

PS

by

sele

ct t

hei

r ar

ea.

45

. Sy

ste

m s

ho

uld

allo

w t

he

use

r to

lo

dge

an

an

on

ymo

us

info

rmat

ion

(i

n c

ase

the

use

r d

oes

no

t w

ant

to d

iscl

ose

per

son

al d

etai

ls,

on

ly

sele

ct in

form

atio

n)

46

. Sy

ste

m s

ho

uld

be

able

to

rec

ord

th

e IP

ad

dre

ss o

f u

ser

47

. Sy

ste

m s

ho

uld

allo

w t

he

use

r to

su

bm

it f

orm

to

re

gist

er f

ore

ign

ers

48

. Sh

ou

ld a

llow

use

r (c

itiz

ens)

to

vie

w m

enu

of

serv

ices

ava

ilab

le

49

. Th

is

pag

e o

n

the

site

sh

ou

ld

carr

y w

arn

ing

to

the

use

r to

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

9

dis

cou

rage

fra

ud

ule

nt

com

pla

int

filin

g.

50

. Sy

ste

m s

ho

uld

allo

w t

he

use

r to

vie

w t

he

tim

e ta

ken

to

pro

cess

th

e

serv

ice

req

ue

st (

to m

on

ito

r se

rvic

e d

eliv

ery

tim

e)

51

. Sy

ste

m s

ho

uld

pro

vid

e an

ack

no

wle

dge

men

t to

th

e co

mp

lain

ant

(on

ce t

he

app

licat

ion

has

bee

n s

ub

mit

ted

on

line)

5

2.

Syst

em

sh

ou

ld p

rovi

de

info

rmat

ion

like

:

Cen

ters

fo

r co

llect

ing

app

licat

ion

fo

rms

Pro

ced

ura

l in

form

atio

n r

elat

ed

to

ser

vice

Serv

ice

fee

Serv

ice

leve

ls f

or

the

del

iver

y o

f se

rvic

e

Pro

cess

to

val

idat

e au

then

tici

ty o

f th

e ce

rtif

icat

e

Esca

lati

on

mat

rix

53

. Sy

ste

m

sho

uld

al

low

u

ser

to

up

load

an

d

up

dat

e co

nte

nt

on

in

form

atio

n p

erta

inin

g to

Po

lice

to C

itiz

en s

ervi

ces

54

. Sy

ste

m

sho

uld

co

mm

un

icat

e w

ith

th

e A

lert

s &

N

oti

fica

tio

n

com

po

nen

t an

d a

lert

th

e u

sers

fo

r u

pd

atin

g co

nte

nt

wh

ich

hav

e n

ot

bee

n u

pd

ated

fo

r a

give

n p

erio

d

55

. Sy

ste

m s

ho

uld

allo

w u

sers

to

fet

ch

req

uis

ite

Ap

plic

atio

n F

orm

s fo

r al

l Ser

vice

s 5

6.

Syst

em

sh

ou

ld a

llow

use

rs t

o r

egis

ter

app

licat

ion

s in

th

e Sy

ste

m b

y se

lect

ing

rele

van

t e-

form

s 5

7.

Syst

em

sh

ou

ld c

om

mu

nic

ate

wit

h t

he

Dat

a va

lidat

ion

co

mp

on

ent

for

valid

atin

g en

tere

d d

ata

58

. Sy

ste

m

sho

uld

al

low

u

sers

to

sc

an

and

u

plo

ad

sup

po

rtin

g d

ocu

men

ts f

or

an a

pp

licat

ion

5

9.

Syst

em

sh

ou

ld g

ener

ate

an A

ckn

ow

led

gem

ent

rece

ipt

and

allo

w

use

r to

pri

nt

it s

o t

hat

it

can

be

give

n t

o t

he

app

lican

t. T

his

rec

eip

t sh

ou

ld c

on

tain

fo

llow

ing

det

ails

Ack

no

wle

dge

men

t Id

enti

fica

tio

n N

um

ber

(A

IN)

Ap

plic

ant

det

ails

Serv

ice

Typ

e

Dat

e o

f Is

sue

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

10

Exp

ecte

d d

ate

of

del

iver

y 6

0.

Syst

em

sh

ou

ld c

hec

k if

ap

plic

ant’

s m

ob

ile n

o.

has

bee

n r

egi

ster

ed

and

will

co

mm

un

icat

e th

rou

gh S

MS

to s

end

sta

tus

up

dat

es d

irec

tly

to t

he

app

lican

t’s

mo

bile

no

. 6

1.

Syst

em

sh

ou

ld a

llow

cit

izen

s to

reg

iste

r gr

ieva

nce

s th

rou

gh P

ort

al.

62

. Sy

ste

m s

ho

uld

allo

w u

ser

to t

rack

th

e p

rogr

ess

of

the

grie

van

ce

regi

ster

ed b

y en

teri

ng

the

ackn

ow

led

gem

ent

nu

mb

er.

63

. Sy

ste

m s

ho

uld

allo

w u

plo

ad/p

rep

are

and

su

bm

itti

ng

veri

fica

tio

n

rep

ort

. 6

4.

Syst

em

sh

ou

ld a

llow

use

r to

up

dat

e an

d s

ub

mit

acc

epta

nce

rea

son

. 6

5.

Syst

em

sh

ou

ld

allo

w

up

dat

e st

atu

s ag

ain

st

Co

mp

lain

t/

Ack

no

wle

dgm

ent

nu

mb

er.

66

. Sy

ste

m s

ho

uld

gen

erat

e al

ert

for

acce

pta

nce

th

rou

gh p

ort

al /

SM

S.

67

. Sy

ste

m s

ho

uld

allo

w p

rin

tin

g o

f ac

cep

tan

ce r

epo

rt.

68

. Sy

ste

m s

ho

uld

allo

w u

ser

to u

pd

ate

and

su

bm

it r

ejec

tio

n r

eas

on

. 6

9.

Syst

em

sh

ou

ld g

ener

ate

aler

t fo

r re

ject

ion

. 7

0.

Syst

em

sh

ou

ld a

llow

pri

nti

ng

of

reje

ctio

n r

epo

rt t

hro

ugh

po

rtal

. 7

1.

Syst

em

sh

ou

ld a

lert

del

iver

y o

ffic

er a

fter

acc

epta

nce

. 7

2.

Syst

em

sh

ou

ld a

lert

cit

izen

to

co

llect

ce

rtif

icat

e/d

ocu

men

t th

rou

gh

SMS/

Po

rtal

. 7

3.

For

old

ca

ses

regi

ster

ed

bef

ore

th

e st

art

of

CC

TNS,

th

e

po

rtal

sh

ou

ld

allo

w

for

gen

erat

ion

an

d

linki

ng

to

a u

niq

ue

com

pla

int

nu

mb

er.

74

. Th

e p

ort

al s

hal

l b

e ac

cess

ible

th

rou

gh i

nte

rnet

an

d a

t th

e P

olic

e St

atio

ns

thro

ugh

Intr

anet

. A

rch

ite

ctu

re o

f K

arn

atak

a St

ate

Po

lice

Po

rtal

Th

e co

mp

on

ents

of

Po

lice

IT –

Kar

nat

aka

Stat

e P

olic

e P

ort

al,

Po

lice

IT

Ap

plic

atio

n,

KSP

WA

N a

nd

SD

C a

re i

nte

rdep

end

ent

on

eac

h o

ther

fo

r ac

hie

vin

g th

e o

vera

ll in

tegr

ated

ser

vice

del

iver

y o

bje

ctiv

es.

In

ad

dit

ion

, th

e p

roje

ct

com

po

nen

ts

are

re

qu

ired

to

in

tero

pe

rate

w

ith

va

rio

us

oth

er a

pp

licat

ion

s an

d N

CR

B r

equ

ire

men

ts t

o e

xten

d t

he

ser

vice

s o

f

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

11

the

info

rmat

ion

sys

tem

s h

ost

ed i

n K

arn

atak

a St

ate

SDC

to

th

e P

olic

e

Stat

ion

s an

d o

ther

ser

vice

del

iver

y ch

ann

els.

Cit

izen

s, e

xter

nal

sta

keh

old

ers

as w

ell a

s th

e ex

tern

al d

epar

tmen

ts (

e.g.

R

TO)

may

acc

ess

the

po

rtal

, wh

ich

is h

ost

ed in

th

e K

arn

atak

a St

ate

SDC

. Th

e fo

llow

ing

par

agra

ph

s h

igh

ligh

t th

e o

vera

rch

ing

req

uir

emen

ts o

f K

arn

atak

a St

ate

Po

lice

Po

rtal

Ove

rarc

hin

g R

eq

uir

em

en

ts o

f K

arn

atak

a St

ate

Po

lice

Po

rta

l

Kar

nat

aka

Stat

e P

olic

e P

ort

al

is

a cr

itic

al

elem

ent

of

the

CC

TNS

req

uir

emen

ts.

The

Syst

em

In

tegr

ato

r sh

ou

ld c

lear

ly u

nd

erst

and

th

at

the

des

ire

of

the

Kar

nat

aka

Stat

e P

olic

e is

no

t to

cre

ate

a w

eb-s

ite

bu

t an

inte

grat

ed in

form

atio

n in

fras

tru

ctu

re t

hat

will

exp

and

, in

tegr

ate

and

en

han

ce t

he

fun

ctio

nal

ne

eds

of

the

Kar

nat

aka

Stat

e P

olic

e.

The

de

sign

o

f su

ch

a co

mp

reh

ensi

ve

solu

tio

n

req

uir

es

the

ju

dic

iou

s u

se

of

tech

no

logy

co

mb

ined

wit

h f

ore

sigh

t an

d a

de

sire

to

cre

ate

a b

est

-in

-cl

ass

solu

tio

n.

It i

s in

th

is s

pir

it t

hat

th

e fo

llow

ing

core

des

ign

an

d

fun

ctio

nal

req

uir

emen

ts a

re e

lab

ora

ted

bel

ow

:

i.

Alt

ern

ativ

e &

In

tegr

ate

d C

han

ne

l fo

r Se

rvic

e A

cce

ss –

Th

e

Kar

nat

aka

Stat

e P

olic

e P

ort

al

is

exp

ecte

d

to

serv

e

as

an

imp

ort

ant

and

cri

tica

l se

rvic

e a

cces

s ch

ann

el.

The

Po

rtal

is

an

alte

rnat

ive

bu

t in

terl

inke

d c

han

nel

fo

r ac

cess

to

Kar

nat

aka

Stat

e P

olic

e se

rvic

es w

her

e a

ny

citi

zen

de

siro

us

of

avai

ling

a se

rvic

e m

ay r

egi

ster

an

d m

ake

a re

qu

est

and

gen

erat

e a

n

ackn

ow

led

gem

ent/

com

pla

int

nu

mb

er. T

he

ackn

ow

led

gem

en

t/

com

pla

int

nu

mb

er t

hu

s ge

ne

rate

d w

ou

ld s

erve

as

a lin

k an

d

refe

ren

ce i

f th

e sa

me

is u

sed

fo

r e.

g. i

n a

Po

lice

Stat

ion

s to

su

bm

it r

elev

ant

do

cum

ents

.

ii.

Serv

ice

C

om

ple

tio

n–

The

ob

ject

ive

of

the

K

arn

atak

a St

ate

Po

lice

Po

rtal

sh

ou

ld b

e d

eliv

ery

of

the

serv

ice

fro

m i

nit

iati

on

to

co

mp

leti

on

wh

erev

er p

oss

ible

. Th

e Sy

ste

m I

nte

grat

or

(SI)

sh

ou

ld m

ake

ever

y ef

fort

to

des

ign

th

e se

rvic

es s

o t

hat

a

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

12

citi

zen

sh

ou

ld

be

able

to

en

ter

the

po

rtal

, th

rou

gh

any

chan

nel

, p

erfo

rm r

equ

ired

tas

ks w

hic

h m

ay i

nvo

lve

sin

gle

or

mu

ltip

le b

ack-

end

in

tera

ctio

ns

and

tra

nsa

ctio

ns

and

co

mp

lete

h

is s

ervi

ce t

hro

ugh

th

e p

ort

al.

In t

his

sen

se t

he

po

rtal

is

mu

ch

mo

re t

han

a s

ingl

e i

nfo

rmat

ion

so

urc

e; w

hic

h d

irec

ts t

he

en

d-

use

r to

war

d v

ario

us

com

ple

tio

n c

han

nel

s an

d i

nfo

rms

of

the

nex

t st

ep.

The

bid

der

is

req

uir

ed t

o b

e in

no

vati

ve a

nd

des

ign

se

rvic

es,

wit

h

sup

po

rt

fro

m

Kar

nat

aka

Stat

e P

olic

e

to

max

imiz

e se

rvic

e co

mp

leti

on

.

iii.

Sin

gle

-Sig

n O

n –

Th

e Sy

ste

m I

nte

grat

or

mu

st d

esig

n t

he

po

rtal

to

en

able

sin

gle

-sig

n-o

n s

o t

hat

an

y u

ser

on

ce a

uth

enti

cate

d

and

au

tho

rize

d

by

the

po

rtal

w

ou

ld

no

t n

eed

to

b

e re

-au

tho

rize

d f

or

com

ple

tin

g an

y se

rvic

es.

Th

e SI

may

ke

ep u

ser

his

tory

an

d d

ata

to e

nab

le t

he

pro

cess

du

rin

g th

e se

ssio

n.

iv.

An

ywh

ere

, An

ytim

e S

erv

ice

s –

The

po

rtal

, SM

S se

rvic

es

wo

uld

en

able

an

d

allo

w

acce

ss

and

co

mp

leti

on

fr

om

an

ywh

ere,

an

ytim

e.

Tho

ugh

th

e p

ort

al

and

K

arn

atak

a St

ate

SDC

ar

e ac

cess

ible

th

rou

gh t

he

inte

rnet

an

d t

he

intr

anet

, th

e d

esig

n

sho

uld

be

sim

ple

, co

nfi

gura

ble

, an

d e

asily

mo

dif

iab

le t

o f

it t

he

req

uir

emen

t o

f va

rio

us

de

vice

s fo

r e.

g.

Tab

let

PC

s,

Smar

t P

ho

nes

an

d F

eatu

re P

ho

nes

.

v.

De

sign

aro

un

d L

imit

atio

ns

– W

hile

th

e K

arn

atak

a St

ate

Po

lice

is

p

utt

ing

sign

ific

ant

eff

ort

in

fu

lly

com

pu

teri

zin

g al

l it

o

per

atio

ns,

in

tegr

atio

n l

imit

atio

ns

shal

l e

xist

. Th

us

it i

s cr

itic

al

that

so

met

ime

s n

on

-co

nve

nti

on

al m

eth

od

s o

f ci

rcu

mve

nti

ng

a p

arti

cula

r p

rob

lem

ar

e en

visa

ged

w

he

re

the

con

ven

tio

nal

so

luti

on

will

no

t le

ad t

o s

ervi

ce c

om

ple

tio

n o

r e

ffe

ctiv

e se

rvic

e d

eliv

ery.

Th

e SI

is

ex

pec

ted

to

in

tera

ct

clo

sely

w

ith

th

e K

arn

atak

a St

ate

Po

lice

and

pro

vid

e so

luti

on

s to

ach

ieve

ser

vice

ac

cess

an

d d

eliv

ery

ob

ject

ive

s.

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

13

vi.

Cre

atio

n

of

a U

niq

ue

R

egi

stra

tio

n/

Co

mp

lain

t/

Ack

no

wle

dge

me

nt/

Re

spo

nse

nu

mb

er

– Th

e p

ort

al s

olu

tio

n

sho

uld

fac

ilita

te t

he

pro

visi

on

of

a U

niq

ue

Nu

mb

er f

or

all

tho

se w

ho

acc

ess

Kar

nat

aka

Stat

e P

olic

e P

ort

al S

ervi

ces

for

each

ser

vice

/ tr

ansa

ctio

n w

hic

h w

ill b

e lin

ked

acr

oss

ser

vice

ch

ann

els:

o

SMS

/ M

ob

ile D

evi

ces

o

Po

lice

Stat

ion

s

o

An

y n

ew c

han

nel

s ad

ded

Serv

ice

Ori

en

ted

Arc

hit

ect

ure

(SO

A)

i. Th

e K

arn

atak

a St

ate

Po

lice

Po

rtal

des

ign

sh

ou

ld c

on

form

to

an

ap

plic

atio

n d

evel

op

men

t an

d i

nte

grat

ion

met

ho

do

logy

bas

ed

on

a S

ervi

ce O

rien

ted

Arc

hit

ect

ure

(SO

A),

an

d t

he

inte

grat

ion

m

eth

od

olo

gy s

ho

uld

be

bas

ed o

n X

ML/

Web

Ser

vice

s/ W

3C

co

mp

lain

t st

and

ard

s.

ii.

The

solu

tio

n s

ho

uld

be

arch

itec

ted

to

en

sure

th

at c

urr

ent

and

n

ew s

ervi

ces/

app

licat

ion

s fr

om

Kar

nat

aka

Stat

e P

olic

e ca

n b

e se

amle

ssly

in

tegr

ated

in

to

the

pro

po

sed

an

d

imp

lem

ente

d

solu

tio

n a

rch

itec

ture

wit

h m

inim

al im

pac

t an

d c

han

ges.

iii

. Th

e So

luti

on

has

to

in

tegr

ate

wit

h a

pp

licat

ion

s ac

ross

var

iou

s K

arn

atak

a St

ate

Po

lice

app

licat

ion

s an

d e

xte

rnal

ap

plic

atio

ns

con

sist

ing

of

het

ero

gen

eou

s p

latf

orm

s an

d

dat

abas

es

(e.g

. in

tegr

atio

n o

f th

e P

ort

al w

ith

tra

nsp

ort

, P

assp

ort

etc

) th

rou

gh

an a

pp

licat

ion

inte

grat

ion

so

luti

on

. iv

. Th

e so

luti

on

dev

elo

ped

sh

ou

ld h

ave

nat

ive

Ind

ian

lan

guag

e su

pp

ort

an

d

the

Po

rtal

sh

ou

ld

hav

e K

ann

ada

and

En

glis

h

lan

guag

e in

terf

ace

s an

d

sup

po

rt

and

sh

ou

ld

leve

rage

th

e

Un

ico

de.

Sc

alab

ility

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

14

On

e o

f th

e fu

nd

amen

tal

req

uir

emen

ts o

f ar

chit

ectu

re t

o b

e p

rop

ose

d

for

Kar

nat

aka

Stat

e P

olic

e P

ort

al

is

its

scal

abili

ty.

The

ar

chit

ectu

re

sho

uld

be

pro

ven

to

be

hig

hly

sca

lab

le a

nd

cap

able

of

del

iver

ing

hig

h-

per

form

ance

as

and

wh

en t

he

volu

me

s in

crea

se.

It

is r

equ

ired

th

at t

he

har

dw

are,

so

ftw

are,

n

etw

ork

an

d

app

licat

ion

an

d

dep

loym

ent

arch

itec

ture

sh

ou

ld

pro

vid

e

for

Scal

e-U

p

and

Sc

ale

ou

t o

n

the

Ap

plic

atio

n a

nd

Web

Ser

vers

, D

atab

ase

Serv

ers,

Ap

plic

atio

n In

tegr

atio

n

Serv

ers,

an

d a

ll o

ther

so

luti

on

co

mp

on

ents

.

Scal

abili

ty

of

solu

tio

n

is

to

be

ach

ieve

d

alo

ng

3

dim

ensi

on

s,

as

des

crib

ed b

elo

w:

Scal

abili

ty in

te

rms

of

the

vo

lum

es

of

tran

sact

ion

s h

and

led

.

This

tr

ansl

ate

s to

th

e fa

cilit

y to

en

han

ce

the

har

dw

are,

so

ftw

are

and

net

wo

rk c

apac

itie

s to

mai

nta

in t

he

per

form

ance

le

vels

alw

ays

in t

un

e w

ith

th

e SL

A m

etri

cs.

Scal

abili

ty in

te

rms

of

add

itio

n o

f n

ew

se

rvic

es

This

tra

nsl

ate

s to

sea

mle

ss a

nd

eff

ort

less

in

tegr

atio

n w

ith

th

e P

olic

e IT

ap

plic

atio

n s

uch

th

at n

ew s

ervi

ces

can

be

ad

ded

wit

h

rela

tive

eas

e at

th

e K

arn

atak

a St

ate

Po

lice

Po

rtal

.

Scal

abili

ty in

te

rms

of

add

itio

n o

f n

ew

ch

ann

els

of

de

live

ry.

This

tra

nsl

ates

to

de

sign

ing

the

syst

em

s su

itab

ly t

o p

rovi

de

serv

ices

th

rou

gh o

ther

del

iver

y ch

ann

els

incl

ud

ing

exte

rnal

p

ort

als,

tab

lets

, mo

bile

ph

on

es

etc.

Secu

rity

The

syst

ems

imp

lem

ente

d f

or

the

pro

ject

sh

ou

ld b

e h

igh

ly s

ecu

re,

con

sid

erin

g th

at i

t is

in

ten

de

d t

o h

and

le s

ensi

tive

ap

plic

atio

ns

rela

tin

g to

ci

tize

n

dat

a an

d

Po

lice

reco

rds.

Th

e

ove

rarc

hin

g se

curi

ty

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

15

con

sid

erat

ion

s ar

e d

escr

ibed

bel

ow

.

a.

The

Po

rtal

ap

plic

atio

n a

nd

dat

abas

e se

curi

ty s

ho

uld

in

tegr

ate

w

ith

pla

tfo

rm s

ecu

rity

an

d s

yste

m s

ecu

rity

. Th

e ve

nd

or

mu

st

hav

e ad

equ

ate

chec

ks a

nd

bal

ance

s b

uilt

in

to t

he

Kar

nat

aka

Stat

e P

olic

e P

ort

al t

o e

nsu

re t

hat

on

th

e te

chn

ical

sec

uri

ty.

b.

The

solu

tio

n s

ho

uld

pro

vid

e fo

r m

ain

tain

ing

an a

ud

it t

rail

of

all

the

tran

sact

ion

s an

d a

ll en

trie

s in

to t

he

syst

em

. c.

Th

e so

luti

on

sh

all

be

de

sign

ed

to

sup

po

rt

adva

nce

d

use

r au

then

tica

tio

n m

ech

anis

ms

incl

ud

ing

Dig

ital

Cer

tifi

cate

s

d.

The

secu

rity

se

rvic

es

use

d

to

pro

tect

th

e in

form

atio

n

infr

astr

uct

ure

sh

all

incl

ud

e:

Iden

tifi

cati

on

, A

uth

enti

cati

on

, R

ole

Ass

ign

men

t &

Acc

ess

Co

ntr

ol,

Ad

min

istr

atio

n a

nd

Au

dit

an

d s

up

po

rt f

or

ind

ust

ry s

tan

dar

d p

roto

cols

. e.

Th

e so

luti

on

sh

ou

ld

pro

vid

e Si

ngl

e-S

ign

-On

fe

atu

res

wit

h

pas

swo

rd e

ncr

ypti

on

an

d c

apab

ility

to

en

forc

e ch

angi

ng

the

pas

swo

rds

at s

yste

m-d

efin

ed in

terv

als.

f.

The

solu

tio

n

sho

uld

h

and

le

erro

rs

du

e to

co

mm

un

icat

ion

fa

ilure

, h

ard

war

e fa

ilure

, e

tc.

and

ro

ll b

ack

the

chan

ges

app

rop

riat

ely

so t

hat

tra

nsa

ctio

n c

on

sist

ency

is

mai

nta

ine

d a

t al

l tim

es.

g.

Th

e o

vera

rch

ing

req

uir

em

ent

is t

he

nee

d t

o c

om

ply

wit

h t

he

late

st IS

O 2

70

01

sta

nd

ard

of

secu

rity

. h

. Sy

ste

m

will

b

e au

dit

ed

by

a th

ird

p

arty

at

th

e st

age

of

acce

pta

nce

te

stin

g st

age

p

re-l

aun

ch

and

p

erio

dic

ally

th

erea

fter

, at

lea

st o

nce

a y

ear,

to

en

sure

th

at t

he

syst

ems

secu

rity

is in

tact

an

d t

hat

th

e se

curi

ty p

olic

ies

are

stri

ctly

be

ing

enfo

rced

.

No

n-F

un

ctio

nal

re

qu

ire

men

ts o

f ‘K

arn

atak

a St

ate

Po

lice

Po

rtal

’ Po

rtal

The

Kar

nat

aka

Stat

e P

olic

e P

ort

al is

aim

ed a

s a

sin

gle

po

int

of

acce

ss f

or

all t

he

serv

ices

off

ered

by

Kar

nat

aka

Po

lice

Dep

artm

ent.

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

16

The

‘Kar

nat

aka

Stat

e P

olic

e P

ort

al’

Po

rtal

So

luti

on

fo

r K

arn

atak

a St

ate

Po

lice

shal

l ad

dre

ss t

he

follo

win

g ke

y fu

nct

ion

al r

equ

irem

ents

:

Secu

re d

ynam

ic o

nlin

e s

elf

-re

gist

rati

on

fo

r u

sers

The

solu

tio

n

mu

st

pro

vid

e

for

the

abili

ty

for

use

rs

to

regi

ste

r th

emse

lve

s in

th

e u

ser

dir

ect

ory

an

d t

hen

be

assi

gned

th

e re

late

d

pri

vile

ges

/ en

titl

em

ents

bas

ed

on

th

eir

pre

fere

nce

s an

d e

ligib

ility

. Th

is

faci

lity

sho

uld

al

so

give

th

e

use

r th

e ab

ility

to

ed

it

det

ails

ab

ou

t th

emse

lve

s,

such

as

u

sern

ame

and

p

assw

ord

. W

hen

eve

r a

citi

zen

re

gist

ers

him

self

to

Kar

nat

aka

Stat

e P

olic

e P

ort

al,

he

shal

l b

e p

rovi

ded

w

ith

a u

niq

ue

logi

n ID

.

Ad

van

ced

au

the

nti

cati

on

(in

clu

din

g P

KI)

su

pp

ort

The

po

rtal

so

luti

on

sh

all

sup

po

rt a

dva

nce

d a

uth

enti

cati

on

tec

hn

iqu

es

(su

ch a

s P

KI

wit

h X

.50

9 c

erti

fica

tes,

RSA

Sec

ure

ID t

oke

ns,

RA

DIU

S,

Smar

t C

ard

s, e

tc)

wh

ere

req

uir

ed f

or

cho

sen

ap

plic

atio

ns

/ tr

ansa

ctio

ns

wh

ere

du

al a

uth

enti

cati

on

, n

on

-rep

ud

iati

on

, o

r d

igit

al s

ign

atu

res

are

re

qu

ired

.

Incr

eas

ing

eff

icie

ncy

by

pro

vid

ing

“sin

gle

sig

n-o

n”

The

po

rtal

sh

all

pro

vid

e th

e ca

pab

ility

fo

r a

use

r to

lo

g in

on

ce a

nd

be

able

to

acc

ess

all

app

rop

riat

e se

rvic

es.

Th

e p

ort

al s

hal

l fa

cilit

ate

the

ci

tize

ns

to c

reat

e a

nd

bu

ild t

he

use

r p

rofi

les

wit

h r

equ

ired

in

form

atio

n

to a

cces

s an

d p

roce

ss t

he

de

par

tmen

t se

rvic

es.

Th

e u

ser

pro

file

s an

d

thei

r p

rivi

lege

s sh

all b

e ad

min

iste

red

usi

ng

an L

DA

P b

ased

so

luti

on

.

E-Fo

rms

for

On

line

Se

rvic

es

The

on

line

or

e-f

orm

s cr

eate

d f

or

del

iver

ing

the

Kar

nat

aka

Stat

e P

olic

e se

rvic

es t

hro

ugh

Kar

nat

aka

Stat

e P

olic

e P

ort

al s

hal

l b

e ke

pt

to t

he

min

imu

m

so

as

to

suit

b

and

wid

th

typ

ical

to

lim

ited

b

and

wid

th

con

nec

tio

ns.

Th

e fo

rm f

illin

g sh

ou

ld b

e ea

sy,

use

r fr

ien

dly

an

d s

hal

l

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

17

avo

id c

om

mo

n f

orm

fill

ing

err

ors

(su

ch a

s, e

nsu

rin

g al

l man

dat

ory

fie

lds

are

ente

red

, se

lect

ing

op

tio

ns

by

chec

kin

g b

oxe

s w

her

e ap

plic

able

, n

um

ber

en

try

etc.

).

The

po

rtal

sh

all

pro

vid

e Ea

sy-t

o-u

se s

tep

-by-

step

gu

idan

ce t

o f

ill t

he

e-

Form

s in

th

e f

orm

of

form

-wiz

ard

s. T

he

e-F

orm

s m

ust

be

po

pu

late

d

wit

h t

he

ne

cess

ary

info

rmat

ion

bas

ed o

n t

he

use

r p

rofi

le a

nd

th

e d

ata

retr

ieve

d

fro

m

the

bac

ken

d

dep

artm

ent

dat

abas

es

usi

ng

use

r in

form

atio

n s

tore

d in

th

e u

ser

pro

file

s. T

he

e-F

orm

s, a

s re

qu

ired

fo

r th

e

serv

ices

, m

ust

su

pp

ort

D

igit

al

Cer

tifi

cate

b

ased

si

gnat

ure

s o

f th

e ci

tize

ns

e-Fo

rms

are

even

tual

ly e

xpec

ted

to

hav

e th

e n

eed

to

be

sign

ed

d

igit

ally

by

the

use

rs, d

epen

din

g o

n t

he

serv

ice.

Po

rtal

sh

all

pro

vid

e th

e p

rin

tab

le f

orm

ats

for

all

the

e-F

orm

s an

d t

he

u

ser,

up

on

fill

ing

up

th

e d

etai

ls, c

an o

bta

in t

he

pri

nto

ut

of

the

sam

e. A

ll th

e e

-fo

rms

shal

l h

ave

ap

pro

pri

ate

fiel

d l

evel

an

d f

orm

le

vel

bu

sin

ess

va

lidat

ion

s b

uilt

in

to i

t to

en

sure

th

at s

cop

e f

or

inco

mp

lete

/in

accu

rate

in

form

atio

n i

s el

imin

ated

an

d t

he

info

rmat

ion

is

cap

ture

d f

or

all

the

m

and

ato

ry

fiel

ds

in

the

form

. Fo

llow

ing

are

the

feat

ure

s to

b

e su

pp

ort

ed b

y th

e E

-Fo

rms.

The

e-F

orm

s sh

all

be

of

the

form

at

PD

F la

test

ve

rsio

n

or

an

equ

ival

ent

form

at (

that

me

ets

the

all

the

req

uir

emen

ts d

esc

rib

ed

in t

his

sec

tio

n)

Use

rs m

ust

be

able

to

do

wn

load

th

e e

-Fo

rms

and

fill

th

em a

t th

eir

con

ven

ien

ce, w

ith

ou

t re

qu

irin

g to

be

con

nec

ted

to

th

e p

ort

al.

Use

rs m

ust

be

able

to

co

py

the

bla

nk

e-F

orm

s w

ith

/ w

ith

ou

t th

e fi

lled

-in

dat

a in

an

y re

mo

vab

le c

om

pu

ter

med

ia (

e.g

., C

DR

OM

s,

Mem

ory

sti

cks

etc)

, as

we

ll as

tra

nsp

ort

th

em

usi

ng

mec

han

ism

s su

ch a

s e

mai

l an

d f

tp.

The

e -F

orm

s m

ust

be

de

sign

ed t

o b

e u

ser-

frie

nd

ly.

For

exa

mp

le,

man

dat

ory

fie

lds

sho

uld

be

dis

tin

ctly

iden

tifi

able

; fi

eld

s th

at w

ill b

e

fille

d a

uto

mat

ical

ly b

y th

e sy

stem

sh

ou

ld b

e d

isti

nct

ly i

den

tifi

able

, et

c.

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

18

The

e-F

orm

s m

ust

be

sup

po

rted

fo

r u

se b

y th

e st

akeh

old

ers

on

all

wid

ely

use

d o

per

atin

g sy

ste

ms

such

as

vari

atio

ns

/ ve

rsio

ns

of

Win

do

ws

or

late

r, U

NIX

, Li

nu

x, e

tc.,

pre

serv

ing

the

fun

ctio

nal

ity,

lo

ok

and

fe

el o

f th

e fo

rm. W

hen

pri

nte

d, t

he

e-F

orm

mu

st p

rese

rve

the

app

eara

nce

as

on

th

e sc

reen

.

The

e-F

orm

s m

ust

su

pp

ort

att

ach

men

t o

f m

ult

iple

do

cum

ents

(o

f an

y P

olic

e IT

ap

plic

atio

n

sup

po

rted

fo

rmat

).

Such

at

tach

men

ts

mu

st

be

emb

edd

ed

in

the

e-F

orm

so

th

at

they

ca

n

be

cop

ied

/tra

nsp

ort

ed/u

plo

aded

/do

wn

load

ed s

eam

less

ly t

oge

ther

.

The

e-Fo

rms

mu

st h

ave

the

fac

ility

to

allo

w a

uth

ori

zed

Kar

nat

aka

Stat

e P

olic

e e

mp

loye

es

add

no

tes

/ n

ota

tio

ns

/ co

mm

ents

. Th

e fa

cilit

y sh

ou

ld a

llow

sav

ing

of

such

no

tes

sep

arat

ely

fro

m t

he

e-

Form

its

elf;

Dis

pla

y o

f th

e o

rigi

nal

e-F

orm

wit

h d

ata

sho

uld

be

po

ssib

le w

ith

or

wit

ho

ut

the

no

tes

(as

per

th

e ac

cess

pri

vile

ges

app

licab

le).

The

e-F

orm

s m

ust

pre

serv

e th

e p

osi

tio

n o

f th

e n

ote

s fo

r ac

cura

te

dis

pla

y

The

e-Fo

rms

mu

st h

ave

th

e fa

cilit

y to

allo

w K

arn

atak

a St

ate

Po

lice

em

plo

yees

pla

ce w

ater

mar

ks o

n t

he

form

.

The

inte

grit

y o

f th

e o

rigi

nal

e-F

orm

an

d i

ts d

ata

con

ten

t m

ust

be

ve

rifi

able

u

sin

g th

e P

KI

dig

ital

si

gnat

ure

s e

ven

af

ter

no

tes/

com

men

ts/w

ater

mar

ks a

re a

dd

ed b

y th

e em

plo

yee

s

The

e-F

orm

mu

st a

llow

th

e d

ata

to b

e ex

trac

ted

into

XM

L fo

rmat

.

Ther

e a

re s

om

e fo

rms

that

req

uir

e th

e p

ho

togr

aph

s o

f in

div

idu

als

to

be

affi

xed

. Su

ch

ph

oto

grap

hs

sho

uld

co

rrel

ate

(fo

r st

ora

ge,

pro

cess

ing&

re

trie

val)

w

ith

th

e d

etai

ls

of

the

corr

esp

on

din

g in

div

idu

al m

enti

on

ed in

th

e e

-Fo

rm.

New

e

-Fo

rms

will

b

e re

qu

ired

to

b

e d

esig

ned

&

d

eplo

yed

w

hen

eve

r K

arn

atak

a St

ate

Po

lice

no

tifi

es

chan

ges

/ ad

dit

ion

s /

del

etio

ns

in t

he

form

s an

d a

dd

itio

n o

f n

ew s

erv

ice

s.

Co

nte

nt

Man

age

me

nt

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

19

The

po

rtal

so

luti

on

is

th

e

off

icia

l in

form

atio

n

&

serv

ice

d

eliv

ery

inte

rfac

e f

or

Kar

nat

aka

Stat

e P

olic

e to

all

the

sta

keh

old

ers

and

th

e

extr

em

e ca

re s

hal

l be

take

n w

hile

des

ign

ing

the

po

rtal

layo

ut,

co

lou

rin

g sc

he

me,

tax

on

om

y et

c. I

t is

th

e re

spo

nsi

bili

ty o

f th

e SI

to

en

sure

th

at

po

rtal

is

d

esig

ned

, im

ple

men

ted

an

d

man

aged

to

th

e fu

llest

sa

tisf

acti

on

an

d r

equ

irem

ents

of

Kar

nat

aka

Stat

e P

olic

e

On

e o

f th

e ke

y re

qu

ire

men

ts f

or

the

po

rtal

is t

he

con

ten

t m

anag

emen

t an

d t

he

SI s

hal

l im

ple

men

t th

e re

qu

ired

to

ols

an

d p

roce

sses

to

en

sure

th

at

the

con

ten

t,

form

an

d

serv

ice

s d

eliv

ered

th

rou

gh

po

rtal

ar

e ad

her

ing

to t

he

sta

nd

ard

s ag

reed

bet

wee

n

SI a

nd

Kar

nat

aka

Stat

e

Po

lice.

Th

e SI

sh

all

imp

lem

en

t co

nte

nt

man

agem

ent

too

ls i

ncl

ud

ing

con

ten

t ed

ito

rs,

app

rove

rs a

nd

man

ager

s. S

I sh

all

dep

loy

pro

fess

ion

al

con

ten

t ed

ito

rs f

or

auth

ori

ng

the

con

ten

t an

d s

hal

l b

e u

plo

aded

to

th

e ‘K

arn

atak

a St

ate

Po

lice

Po

rtal

’ af

ter

rece

ivin

g su

ch a

pp

rova

l fr

om

th

e K

arn

atak

a St

ate

Po

lice.

Th

e SI

sh

all e

nsu

re t

hat

all

the

con

ten

t in

clu

din

g fr

ee t

ext

, d

ocu

men

ts,

form

s et

c. a

dh

eres

to

th

e d

efin

ed

sta

nd

ard

s b

efo

re b

ein

g u

plo

aded

in

th

e si

te.

Such

req

uir

em

ents

sh

all

be

met

u

sin

g a

pro

fess

ion

al c

on

ten

t m

anag

emen

t so

luti

on

.

Pe

rso

nal

izat

ion

of

Serv

ice

s

The

po

rtal

so

luti

on

sh

all

pro

vid

e th

e u

sers

w

ith

cu

sto

miz

ed

and

p

erso

nal

ized

tr

eatm

ent

by

usi

ng

the

ackn

ow

led

gem

ent/

re

ceip

t n

um

ber

s ge

ner

ated

fo

r ea

ch r

egis

trat

ion

.

Enh

anci

ng

fle

xib

ility

by

en

ablin

g ac

cess

th

rou

gh m

ult

iple

de

vice

s

The

Kar

nat

aka

Stat

e P

olic

e

Po

rtal

sh

all

be

des

ign

ed

in

a d

evic

e in

dep

end

ent

man

ner

su

ch t

hat

maj

or

chan

ges

to t

he

po

rtal

so

ftw

are

or

con

figu

rati

on

are

no

t re

qu

ire

d t

o a

cces

s th

e se

rvic

es t

hro

ugh

mu

ltip

le

dev

ices

su

ch a

s ta

ble

ts, s

mar

t p

ho

nes

an

d c

ell p

ho

nes

.

Ap

plic

atio

n P

rote

ctio

n

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

20

Acc

ess

to

th

e ‘K

arn

atak

a St

ate

Po

lice

Po

rtal

’ So

luti

on

an

d i

ts s

ervi

ces

sho

uld

be

rest

rict

ed t

o a

uth

ori

zed

use

rs.

The

secu

rity

so

luti

on

sh

ou

ld

dis

allo

w a

ll at

tem

pts

by

use

rs t

o b

ypas

s se

curi

ty c

on

tro

ls.

Re

liab

ility

& In

tegr

ity

of

the

Se

rvic

es/

Tran

sact

ion

s

The

solu

tio

n s

hal

l ad

dre

ss r

elia

bili

ty a

nd

in

tegr

ity

of

the

end

-to

-en

d

tran

sact

ion

s i.e

. en

suri

ng

the

inte

grit

y &

co

mp

lete

nes

s o

f th

e

info

rmat

ion

ret

riev

ed/u

pd

ated

in t

he

dat

abas

es.

Pe

rfo

rman

ce C

ach

ing

Po

rtal

sh

all

pro

vid

e p

erfo

rman

ce

cach

ing

to

imp

rove

th

e o

vera

ll p

erfo

rman

ce i

n t

erm

s o

f th

e sp

eed

at

wh

ich

co

nte

nt

is d

eliv

ered

to

u

sers

, b

y ca

chin

g fr

equ

entl

y ac

cess

ed in

form

atio

n b

oth

at

the

use

r an

d

serv

er e

nd

s.

No

Man

dat

ory

Clie

nt

Soft

war

e

The

Web

P

ort

al

secu

rity

so

luti

on

m

ust

n

ot

man

dat

e

the

use

o

f ad

dit

ion

al c

lien

t so

ftw

are

fo

r w

eb a

cces

s, o

ther

th

an a

sta

nd

ard

web

b

row

ser.

Th

e P

ort

al s

ho

uld

ru

n o

n t

he

late

st r

elea

sed

ver

sio

ns

of

all t

he

st

and

ard

bro

wse

rs (

incl

ud

ing

Fire

fox,

IE,

Ch

rom

e, a

nd

Op

era)

. In

cas

e

any

spec

ific

ap

plic

atio

n r

equ

ires

th

e u

se o

f su

ch a

co

mp

on

en

t, it

sh

ou

ld

be

mad

e av

aila

ble

on

th

e p

ort

al f

or

a fr

ee d

ow

nlo

ad b

y th

e en

d-u

sers

(e

.g. A

do

be

Acr

ob

at).

Sear

ch F

un

ctio

nal

ity

‘Kar

nat

aka

Stat

e P

olic

e P

ort

al’

is a

imed

as

a re

po

sito

ry o

f In

form

atio

n &

se

rvic

es r

elat

ed t

o K

arn

atak

a St

ate

Po

lice

and

eve

ntu

ally

will

co

nta

in

volu

mes

o

f in

form

atio

n,

mak

ing

it

dif

ficu

lt

for

use

rs

to

loca

te

the

in

form

atio

n

they

re

qu

ire.

P

ort

al

shal

l p

rovi

de

eff

icie

nt

sear

ch

fun

ctio

nal

ity

thro

ugh

th

e au

tom

atic

cat

ego

riza

tio

n a

nd

in

dex

ing

of

the

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

21

con

ten

t, s

ervi

ces,

do

cum

ents

etc

.

Me

tad

ata

Dir

ect

ori

es

The

po

rtal

so

luti

on

sh

all

incl

ud

ing

Met

adat

a d

irec

tori

es

for

per

son

aliz

atio

n

and

se

arch

fu

nct

ion

s to

w

ork

ef

fect

ivel

y th

rou

gh

crea

tio

n o

f in

dex

es

and

“cr

oss

-re

fere

nce

s” o

f th

e d

ata

(dat

a as

sets

) co

nta

ined

in e

ach

of

the

vari

ou

s d

atab

ases

ass

oci

ated

wit

h t

he

po

rtal

.

Secu

re t

ran

smis

sio

n o

f d

ata

The

solu

tio

n

mu

st

use

e

ncr

ypte

d

com

mu

nic

atio

n

bet

we

en

its

com

po

nen

ts

and

th

e

Po

lice

IT

ap

plic

atio

n/

po

rtal

d

atab

ases

. Th

e

solu

tio

n m

ust

pro

vid

e co

mp

atib

ility

wit

h i

nd

ust

ry s

tan

dar

d e

ncr

ypte

d

net

wo

rk t

raff

ic,

wh

ich

may

be

use

d t

o t

ran

smit

cri

tica

l d

ata

(e.g

. H

TTP

o

ver

SSL,

an

d L

DA

P o

ver

SSL

etc

).

Au

dit

ing

and

re

po

rtin

g fa

cilit

ies

The

po

rtal

so

luti

on

mu

st p

rovi

de

aud

itin

g an

d r

epo

rtin

g fa

cilit

ies

to b

e u

tiliz

ed in

sys

tem

per

form

ance

an

d s

ecu

rity

acc

ess

co

ntr

ols

mo

nit

ori

ng.

MIS

Re

po

rtin

g

The

Po

rtal

so

luti

on

sh

all p

rovi

de

MIS

rep

ort

s o

n a

ll p

ort

al t

ran

sact

ion

s.

Site

, pag

e, a

nd

co

nte

nt

con

tro

l

The

secu

rity

so

luti

on

mu

st b

e ab

le t

o s

up

po

rt a

var

iety

of

way

s to

re

stri

ct a

cces

s fo

r sp

eci

fic

use

rs t

o o

nly

cer

tain

res

ou

rces

at

the

site

, p

age

and

co

ntr

ol l

evel

s o

f th

e P

ort

al.

Secu

re s

tora

ge o

f cr

itic

al it

em

s

The

po

rtal

sec

uri

ty s

olu

tio

n m

ust

pro

vid

e fo

r th

e ab

ility

to

sec

ure

ly

sto

re

crit

ical

d

ata

wit

hin

th

e LD

AP

/tra

nsa

ctio

n

dat

abas

e so

th

at

adm

inis

trat

ors

d

o

no

t h

ave

ac

cess

to

it

ems

such

as

tr

ansa

ctio

n

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

22

info

rmat

ion

, pas

swo

rds,

use

r p

rofi

les

and

oth

er c

riti

cal i

tem

s.

De

taile

d s

ess

ion

man

age

me

nt

abili

tie

s

The

po

rtal

sec

uri

ty s

olu

tio

n m

ust

pro

vid

e fo

r se

ssio

n s

etti

ngs

su

ch a

s id

le o

r m

ax s

essi

on

tim

e-o

uts

, co

ncu

rren

t se

ssio

ns

and

oth

er s

essi

on

co

ntr

ol s

etti

ngs

.

Pas

swo

rd m

anag

em

en

t fu

nct

ion

s

The

po

rtal

so

luti

on

m

ust

h

ave

the

abili

ty

to

per

form

p

assw

ord

m

anag

emen

t fu

nct

ion

s in

clu

din

g:

co

ntr

olle

d

pas

swo

rd

exp

irat

ion

s,

min

imu

m

pas

swo

rd

len

gth

s,

and

en

forc

em

ent

of

alp

han

um

eric

p

assw

ord

sta

nd

ard

s, p

assw

ord

his

tory

lo

ggin

g, a

nd

use

r lo

cko

ut

fro

m

faile

d lo

gin

att

em

pts

.

We

b A

cce

ss F

ilte

rin

g

The

po

rtal

sec

uri

ty s

olu

tio

n m

ust

exa

min

e al

l tr

affi

c to

all

reso

urc

es

of

the

solu

tio

n a

nd

all

acce

ss a

ttem

pts

to

th

e ‘K

arn

atak

a St

ate

Po

lice

P

ort

al’

or

dir

ectl

y to

an

y re

sou

rce

man

aged

/acc

ess

by

the

po

rtal

, sh

ou

ld

be

inte

rcep

ted

b

y th

e se

curi

ty

solu

tio

n,

and

e

xam

ined

fo

r au

then

tica

tio

n

and

au

tho

riza

tio

n

req

uir

emen

ts

def

ine

d

for

the

reso

urc

e.

At

the

sam

e ti

me,

th

e p

erfo

rman

ce o

verh

ead

of

exam

inin

g al

l w

eb-

traf

fic

and

per

form

ing

the

auth

enti

cati

on

an

d a

uth

ori

zati

on

req

ues

ts

shal

l n

ot

bec

om

e t

he

bo

ttle

nec

k in

th

e s

ervi

ce d

eliv

ery

pro

cess

an

d

sho

uld

no

t im

pac

t o

n t

he

per

form

ance

of

the

po

rtal

so

luti

on

.

Secu

rity

Mo

nit

ori

ng

The

po

rtal

sec

uri

ty s

olu

tio

n m

ust

be

cap

able

of

com

pre

hen

sive

lo

ggin

g o

f th

e tr

ansa

ctio

ns

and

acc

ess

att

emp

ts t

o t

he

reso

urc

es/a

pp

licat

ion

s th

rou

gh t

he

po

rtal

. It

sh

ou

ld b

e ca

pab

le o

f lo

ggin

g tr

ansa

ctio

n h

isto

ry,

un

auth

ori

zed

acc

ess

atte

mp

ts,

and

att

emp

ts t

o lo

gin

th

at f

ail.

It s

ho

uld

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

23

also

be

cap

able

of

no

tify

ing

app

rop

riat

e p

arti

es o

f su

spic

iou

s ac

tivi

ty.

Co

nfi

gura

tio

n M

anag

em

en

t

The

po

rtal

sh

all

incl

ud

e m

ech

anis

m

of

con

tro

llin

g ch

ange

s to

co

nfi

gura

tio

n,

if a

maj

or

chan

ge t

o c

on

figu

rati

on

is m

ade

then

a w

ay

of

reco

rdin

g th

is c

han

ge m

ust

be

pro

vid

ed w

ith

th

e p

oss

ibili

ty o

f ro

llin

g b

ack

thro

ugh

pre

vio

us

con

figu

rati

on

s in

th

e ca

se o

f p

rob

lem

s.

Oth

er

Re

qu

ire

men

ts

Bra

nd

ing:

Th

e ‘K

arn

atak

a St

ate

Po

lice

Po

rtal

’ m

ust

sta

nd

ard

ize

the

loo

k &

fee

l o

f th

e so

luti

on

, in

co

ncu

rren

ce t

o t

he

loca

l fa

cto

rs &

G

ove

rnm

ent

req

uir

emen

ts, s

pec

ific

ally

reg

ard

ing

the

use

of

imag

es

and

co

lou

rs;

Oth

er

Go

vern

men

t P

ort

als:

Th

e ‘K

arn

atak

a St

ate

Po

lice

P

ort

al’

sho

uld

pro

vid

e lin

ks t

o o

ther

Go

vern

men

t o

nlin

e re

sou

rces

Op

en S

tan

dar

ds:

Th

e ‘

Kar

nat

aka

Stat

e P

olic

e P

ort

al’

sho

uld

mak

e

use

of

op

en s

tan

dar

ds

such

as

pro

toco

ls,

lan

guag

es

(e.g

. X

ML)

an

d

app

licat

ion

s, w

her

e ap

pro

pri

ate.

Th

is s

ho

uld

hel

p p

rote

ct t

he

site

an

d t

ech

no

logy

aga

inst

red

un

dan

cy;

Usa

bili

ty r

evie

ws:

Th

e d

esig

n s

ho

uld

als

o t

ake

in

to c

on

sid

erat

ion

th

e re

sult

s fr

om

m

ore

d

eta

iled

d

iscu

ssio

ns

hel

d

wit

h

use

rs

rega

rdin

g th

eir

exp

ecta

tio

ns

in

usi

ng

the

po

rtal

. Th

is

shal

l b

e p

erfo

rmed

th

rou

gh

feed

bac

k m

ech

anis

ms

targ

eted

at

u

sers

re

gist

ered

w

ith

th

e p

ort

al,

e-m

ails

re

ceiv

ed

fro

m

citi

zen

s/b

usi

ne

sses

; su

rvey

co

nd

uct

ed b

y th

e SI

tar

gete

d a

t th

e sp

ecif

ic s

take

ho

lder

co

mm

un

itie

s.

Co

nte

nt

stru

ctu

re

and

n

avig

atio

n:

Co

nte

nt

sho

uld

b

e d

esig

ned

ar

ou

nd

Use

r G

oal

s an

d m

ake

use

of

the

con

cep

t o

f se

cto

r/su

b-

com

mu

nit

ies

(In

div

idu

als/

Bu

sin

ess

es/

Emp

loye

rs/

Sen

ior

Cit

izen

Se

rvic

es,

Stu

den

ts e

tc)

Re

qu

ire

me

nts

fo

r SM

S b

ase

d s

erv

ice

s Th

e SM

S /

Mo

bile

ser

vice

s sh

all

pro

vid

e m

ost

of

the

serv

ice

s o

f th

e

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

24

Po

rtal

ove

r SM

S an

d t

hro

ugh

a m

ob

ile b

row

ser.

Th

e sc

op

e o

f w

ork

fo

r th

e b

idd

er in

clu

des

th

e fo

llow

ing:

1.

The

bid

der

sh

all

des

ign

, co

de,

b

uild

, p

rocu

re

the

req

uir

ed

har

dw

are/

so

ftw

are,

in

stal

l, o

per

ate,

m

anag

e co

nte

nt

and

p

rovi

de

the

SMS

bas

ed s

ervi

ces

on

a c

on

tin

uo

us

bas

is.

2.

The

bid

der

sh

all

pla

n

and

p

rovi

de

info

rmat

ion

al

and

tr

ansa

ctio

nal

ser

vice

s th

rou

gh S

MS

and

Mo

bile

dev

ice

s.

3.

Allo

w u

ser

(cit

izen

s) t

o a

cces

s lis

t o

f C

itiz

ens’

Ser

vice

s vi

a SM

S.

4.

Allo

w u

sers

(ci

tize

ns/

pet

itio

ner

s) t

o s

earc

h f

or

thei

r re

qu

est

on

th

e b

asis

of

Serv

ice

Req

ue

st/

Ack

no

wle

dge

/ C

om

pla

int

nu

mb

er.

5.

Dis

pla

y p

etit

ion

/ser

vice

req

ues

t d

etai

ls a

nd

sta

tus

on

th

e sc

reen

b

ased

on

th

e u

ser

sear

ch.

6.

Allo

w t

he

citi

zen

to

get

th

e p

ho

ne

nu

mb

er,

add

ress

an

d o

ther

re

leva

nt

det

ails

of

Po

lice

Stat

ion

s, P

CR

etc

. 7

. A

llow

th

e ci

tize

n t

o i

np

ut

his

lo

cati

on

an

d g

et t

he

loca

tio

n o

f n

eare

st P

olic

e St

atio

n.

8.

Allo

w t

he

citi

zen

to

in

pu

t h

is l

oca

tio

n a

nd

get

th

e n

um

ber

of

assi

gned

Lo

cal P

olic

e p

erso

nn

el.

9.

Allo

w t

he

Po

lice

per

son

nel

to

get

bas

ic F

IR d

etai

ls (

for

a FI

R

alre

ady

file

d)

thro

ugh

SM

S.

10

. A

llow

Kar

nat

aka

Stat

e P

olic

e p

erso

nn

el t

o g

et v

ehic

le d

etai

ls

thro

ugh

SM

S (t

he

dat

a w

ou

ld b

e ge

ner

ated

th

rou

gh R

TO).

1

1.

Allo

w

Kar

nat

aka

Stat

e P

olic

e p

erso

nn

el

to

get

bas

ic

case

in

form

atio

n t

hro

ugh

SM

S.

12

. A

llow

C

itiz

ens

to s

ub

scri

be

to v

ario

us

bro

adca

st s

ervi

ce (

e.g.

tr

affi

c in

form

atio

n)

thro

ugh

SM

S.

13

. A

llow

cit

izen

s to

rec

eive

ale

rts

thro

ugh

SM

S o

n t

hei

r ca

se i

f se

rvic

e ti

me

hav

e b

reac

hed

th

rou

gh r

egis

tere

d m

ob

ile n

um

ber

d

uri

ng

case

fili

ng.

1

4.

Allo

w c

itiz

ens

to r

ecei

ve a

lert

s o

n s

tatu

s o

f th

eir

case

s o

r o

n

qu

ery.

1

5.

Allo

w in

terf

ace

s an

d r

esp

on

se in

Kan

nad

a an

d E

ngl

ish

.

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

25

16

. A

llow

cit

izen

s to

reg

iste

r th

eir

mo

bile

nu

mb

ers

to r

ecei

ve S

MS

aler

ts.

4 A

dd

end

um

-I

,

Sl. N

o. 1

3

M

od

ific

ati

on

to

L-3

Sw

itch

Sp

ecif

ica

tio

n

Mo

dif

ica

tio

n

Mo

du

lar

arch

itec

ture

o

r eq

uiv

alen

t te

chn

olo

gy

min

imu

m o

f f

ive

slo

ts f

or

inte

rfac

e m

od

ule

s

Du

al

swit

ch

fab

ric

cap

able

w

ith

tw

o

ded

icat

ed

fab

ric

slo

ts a

par

t fr

om

th

e in

terf

ace

mo

du

le s

lots

Shal

l pro

vid

e d

istr

ibu

ted

sw

itch

ing

tech

no

logy

(an

y ad

dit

ion

al h

ard

war

e re

qu

ired

fo

r th

e sa

me

shal

l be

pro

po

sed

)

Shal

l su

pp

ort

d

istr

ibu

ted

La

yer-

2

and

La

yer-

3 fo

rwar

din

g

The

swit

ch s

hal

l be

19”

Rac

k M

ou

nta

ble

(p

rop

ose

d)

Shal

l hav

e m

inim

um

of

20

0 G

bp

s Sw

itch

ing

cap

acit

y/m

od

ule

Shal

l hav

e m

inim

um

65

Mp

ps

swit

chin

g th

rou

ghp

ut/

mo

du

le

It s

ho

uld

be

mo

du

lar

chas

sis

bas

ed o

nly

.

Shal

l pro

vid

e d

istr

ibu

ted

sw

itch

ing

tech

no

logy

(an

y ad

dit

ion

al h

ard

war

e re

qu

ired

fo

r th

e sa

me

shal

l be

pro

po

sed

)

Ch

assi

s sh

ou

ld h

ave

red

un

dan

t sw

itch

ing

fab

rics

Ch

assi

s sh

ou

ld h

ave

red

un

dan

t p

ow

er s

up

ply

.

Swit

chin

g fa

bri

c sh

ou

ld b

e 7

00 M

pp

s o

r h

igh

er

Sho

uld

hav

e t

ota

l agg

rega

te s

wit

chin

g ca

pac

ity

of

1.5

Tbp

s o

r h

igh

er

Sin

gle

card

sh

ou

ld s

up

po

rt n

on

- b

lock

ing

per

form

ance

.

It s

ho

uld

hav

e 4

inte

rfac

e m

od

ule

eac

h h

avin

g 4

8 G

BIC

Po

rts.

It s

ho

uld

su

pp

ort

10

Gb

ps

po

rts.

Each

inte

rfac

e m

od

ule

sh

all h

ave

at le

ast

4 c

om

bo

po

rts

(Co

pp

er /

Fib

re).

It s

ho

uld

su

pp

ort

min

imu

m 1

0 in

terf

ace

slo

ts.

The

swit

ch s

ho

uld

su

pp

ort

No

n-B

lock

ing

and

Wir

e-S

pee

d

Swit

chin

g an

d R

ou

tin

g o

n a

ll In

terf

ace

Mo

du

les.

Lin

e

card

s o

r in

terf

ace

mo

du

les

sho

uld

n

ot

be

Ove

r-

Sub

scri

bed

.

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

26

All

the

mo

du

les

sho

uld

hav

e lo

cal s

wit

chin

g an

d r

ou

tin

g

reso

urc

es t

o s

wit

ch a

nd

ro

ute

pac

kets

wit

ho

ut

hav

ing

to

rely

on

a c

entr

al s

wit

chin

g an

d r

ou

tin

g En

gin

e,

dis

trib

ute

d a

rch

itec

ture

.

The

swit

ch O

EM s

hal

l be

app

eari

ng

in t

he

late

st g

artn

ers

mag

ic q

uad

ran

t fo

r gl

ob

al e

nte

rpri

se L

td.

5 4

th

Ad

den

du

m

An

nex

ure

-A

M

od

ifie

d M

ult

ifu

nct

ion

pri

nte

r sp

ecif

icat

ion

M

od

ific

ati

on

S.

N

o

Ite

m

Spe

cifi

cati

on

De

tails

1.

Mem

ory

M

inim

um

of

12

8 M

B R

AM

2.

Spee

d

Min

imu

m o

f 1

5 P

PM

3.

Res

olu

tio

n

Min

imu

m o

f 1

20

0 d

pi

4.

Inte

rfac

e

USB

, Eth

ern

et

5.

Net

wo

rk

Sho

uld

hav

e R

J -4

5 p

ort

6.

Scan

sp

eed

M

inim

um

of

25

PP

M

7.

Pap

er c

apac

ity

(tra

ys)

Min

imu

m o

f 1

tra

y

9.

Tota

l Pap

er C

apac

ity

Min

imu

m o

f 2

00

S.

No

It

em

Sp

ecif

icat

ion

De

tails

1.

Mem

ory

M

inim

um

of

64

MB

RA

M

2.

Spee

d

Min

imu

m o

f 1

5 P

PM

3.

Res

olu

tio

n

Min

imu

m o

f 1

20

0 d

pi

4.

Inte

rfac

e

USB

, Eth

ern

et

5.

Net

wo

rk

Sho

uld

hav

e R

J -4

5 p

ort

6.

Scan

sp

eed

M

inim

um

of

15

PP

M

7.

Pap

er c

apac

ity

(tra

ys)

Min

imu

m o

f 1

tra

y

9.

Tota

l Pap

er C

apac

ity

Min

imu

m o

f 2

00

6.

Vo

l-I

Pg

. N

o:

95

Sec.

No

: 6.5

Ad

dit

ion

to

Sco

pe

of

Wo

rk

Ad

dit

ion

O

per

atio

n a

nd

Mai

nte

nan

ce o

f th

e N

ew H

ard

war

e sh

all

beg

in

fro

m t

he

dat

e o

f co

mm

issi

on

ing

of

the

har

dw

are

and

sh

all c

ove

r th

e en

tire

co

ntr

act

per

iod

. Th

e b

idd

ers

are

exp

ecte

d t

o a

cco

un

t fo

r th

e sa

me

in t

hei

r fi

nan

cial

pro

po

sals

.

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

27

RFP

Vo

lum

e II

: Co

mm

erci

al &

Bid

din

g t

erm

s

1.

Vo

l- II

Ad

dit

ion

to

th

e d

efin

itio

ns

app

licab

le in

Vo

l II

Ad

dit

ion

B

idd

er/B

idd

ers

shal

l mea

n t

he

Pri

me

Bid

der

an

d a

ll o

r an

y o

f h

is

Co

nso

rtiu

m p

artn

ers

in c

ase

con

sort

ium

s ar

e b

idd

ing

for

the

ten

der

. Or

els

e th

e st

and

ard

mea

nin

g o

f th

e te

rm w

ill s

tan

d.

2 V

ol-

II P

g.N

o:

18

Sec.

No

: 3.4

.2

A

dd

itio

n t

o d

efin

itio

ns

ap

plic

ab

le in

Vo

lum

e-I

I A

dd

itio

n

N

on

-res

po

nsi

ve s

hal

l al

so m

ean

if

a b

id d

oes

no

t to

co

nfo

rm t

o

all

the

mat

eria

l as

pec

ts o

f th

e R

FP w

hic

h m

ay i

ncl

ud

e p

rovi

din

g

fin

anci

al i

nfo

rmat

ion

in

th

e te

chn

ical

bid

, co

nd

itio

nal

bid

, b

ids

sub

mit

ted

in

an

y o

ther

fo

rmat

th

an p

rovi

ded

in

th

e R

FP,

bid

s

sub

mit

ted

wit

ho

ut

a fi

rm b

id p

rice

, b

ids

no

t co

nfo

rmin

g to

th

e

spec

ific

atio

ns

as p

rovi

ded

in t

he

RFP

, am

on

g o

ther

s.

3.

Vo

l-II

, Pg

. No

.23

Sec.

No

3.4

.6

A

dd

itio

n t

o P

re q

ual

ific

atio

n c

rite

ria

and

tec

hn

ical

eva

luat

ion

cr

ite

ria

Ad

dit

ion

Th

e p

roje

cts

cite

d h

ere

sho

uld

no

t h

ave

bee

n c

om

ple

ted

usi

ng

ou

t so

urc

ing

of

the

soft

war

e d

evel

op

men

t w

ork

ei

ther

in

en

tire

ty o

r in

par

ts.

The

ded

icat

ed

an

d p

erm

anen

t st

aff

of

the

bid

der

or

pri

me

bid

der

in

cas

e o

f co

nso

rtiu

m s

ho

uld

hav

e b

een

re

spo

nsi

ble

fo

r th

e d

evel

op

men

t an

d

dep

loym

ent

of

the

soft

war

e co

de.

4.

Vo

l-II

, P

g.N

o:2

3,

Sec.

No

: 3.4

.6

M

od

ific

ati

on

to

Tec

hn

ica

l Eva

lua

tio

n C

rite

ria

Ma

trix

Mo

dif

ica

tio

n

M

od

ific

atio

n

to

Tech

nic

al

Eval

uat

ion

C

rite

ria

has

b

een

p

erfo

rmed

an

d

the

fu

ll &

fi

nal

Te

chn

ical

Ev

alu

atio

n

Cri

teri

a m

atri

x is

att

ach

ed a

s a

sep

arat

e d

ocu

men

t.

5.

Vo

l-II

, P

g.

No

:

Mo

dif

ica

tio

n t

o F

ailu

re t

o a

gre

e w

ith

th

e Te

rms

an

d C

on

dit

ion

s M

od

ific

ati

on

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

28

33

, Sec

. No

: 4.6

o

f th

e R

FP

Failu

re o

f th

e su

cces

sfu

l bid

der

to

agr

ee w

ith

th

e Te

rms

&

Co

nd

itio

ns

of

the

RFP

sh

all

con

stit

ute

su

ffic

ien

t gr

ou

nd

s fo

r th

e an

nu

lmen

t o

f th

e aw

ard

, in

wh

ich

eve

nt

KSP

/ K

Co

PS

may

aw

ard

th

e co

ntr

act

to t

he

nex

t b

est

valu

e b

idd

er a

s p

er s

ecti

on

6.1

.4 i

n t

his

RFP

or

call

for

new

pro

po

sals

or

invo

ke t

he

PB

G.

Failu

re

of

the

succ

essf

ul

bid

der

to

ag

ree

wit

h

the

Term

s &

C

on

dit

ion

s o

f th

e R

FP s

hal

l co

nst

itu

te s

uff

icie

nt

gro

un

ds

for

the

ann

ulm

ent

of

the

awar

d, i

n w

hic

h e

ven

t K

SP /

KC

oP

S m

ay a

war

d

the

con

trac

t to

th

e n

ext

bes

t va

lue

bid

der

as

per

sec

tio

n 6

.1.4

in

th

is R

FP o

r ca

ll fo

r n

ew p

rop

osa

ls w

hile

invo

kin

g th

e B

id S

ecu

rity

(E

MD

).

6.

Vo

l- II

Pg

. No

.35

Sec.

No

. 5.2

Mo

dif

ica

tio

n t

o L

iqu

ida

ted

Da

ma

ges

M

od

ific

ati

on

In t

he

even

t o

f th

e B

idd

er's

fai

lure

to

su

bm

it t

he

Bo

nd

s,

Gu

aran

tees

an

d D

ocu

men

ts a

nd

su

pp

ly t

he

solu

tio

n /

eq

uip

men

t as

per

sch

edu

le s

pec

ifie

d i

n t

his

RFP

, K

SP/

KC

oP

S m

ay a

t it

s d

iscr

etio

n w

ith

ho

ld a

ny

pay

men

t u

nti

l th

e co

mp

leti

on

of

the

con

trac

t. K

SP/

KC

oP

S m

ay a

lso

d

edu

ct f

rom

th

e B

idd

er a

s ag

reed

, liq

uid

ate

d d

amag

es

to

the

sum

o

f 0

.5%

o

f th

e co

ntr

act

pri

ce

of

the

del

ayed

/un

del

iver

ed s

ervi

ces

(as

det

aile

d i

n V

olu

me

I o

f th

is R

FP)

for

ever

y w

eek

of

del

ay o

r p

art

of

a w

eek,

su

bje

ct

to

the

max

imu

m

valu

e o

f th

e Li

qu

idat

ed

D

amag

es

bei

ng

no

t m

ore

th

an

10

%

of

the

valu

e o

f d

elay

ed

serv

ices

.

This

ri

ght

to

clai

m

any

liqu

idat

ed

dam

ages

sh

all

be

wit

ho

ut

pre

jud

ice

to o

ther

rig

hts

an

d

rem

edie

s av

aila

ble

to

KSP

/ K

Co

PS

un

der

th

e co

ntr

act

and

law

.

In

the

even

t o

f th

e B

idd

er's

fa

ilure

to

su

bm

it

the

Bo

nd

s,

Gu

aran

tees

an

d D

ocu

men

ts a

nd

su

pp

ly t

he

solu

tio

n /

eq

uip

men

t as

per

sch

edu

le s

pec

ifie

d i

n t

his

RFP

, K

SP/

KC

oP

S m

ay a

t it

s d

iscr

etio

n w

ith

ho

ld a

ny

pay

men

t u

nti

l th

e co

mp

leti

on

of

the

con

trac

t. K

SP/

KC

oP

S m

ay a

lso

ded

uct

fro

m t

he

Bid

der

as

agre

ed,

liqu

idat

ed

dam

ages

as

per

th

e ap

plic

able

SLA

s m

enti

on

ed i

n

sect

ion

4.1

.4 o

f V

olu

me

III

of

this

RFP

, su

bje

ct t

o t

he

max

imu

m

valu

e o

f th

e Li

qu

idat

ed D

amag

es b

ein

g n

ot

mo

re t

han

10

% o

f th

e co

ntr

act

valu

e.

Th

is r

igh

t to

cla

im a

ny

liqu

idat

ed d

amag

es s

hal

l b

e w

ith

ou

t p

reju

dic

e to

oth

er r

igh

ts a

nd

rem

edie

s av

aila

ble

to

K

SP/

KC

oP

S u

nd

er t

he

con

trac

t an

d la

w.

7.

Vo

l-

II,

Pg

. N

o.

22.

Se

c.

No

. 3

.4.3

A

dd

itio

n t

o C

on

so

rtiu

m C

rite

ria:

In

th

e ev

ent

of

con

sort

ium

p

artn

ers

pro

po

sin

g to

p

erfo

rm

dif

fere

nt

task

w

hic

h

are

oth

erw

ise

par

t an

d

par

cel

of

this

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

29

con

trac

t, t

he

tech

nic

al,

fin

anci

al a

nd

org

aniz

atio

nal

cap

abili

ties

o

f su

ch p

artn

er s

hal

l b

e su

pp

ort

ed b

y d

ocu

men

tary

evi

den

ce

sim

ilar

to

spec

ific

atio

ns

laid

d

ow

n

for

the

p

rim

e b

idd

er

in

resp

ect

of

the

com

po

nen

t ta

sks

the

par

tner

pro

po

se t

o p

erfo

rm.

Bu

t If

all

the

par

tner

s p

erfo

rm a

ll ta

sk o

f th

is c

on

trac

t ea

ch o

ne

of

them

has

to

fu

lfil

the

tech

nic

al c

rite

ria

as m

enti

on

ed i

n t

he

RFP

8.

4th

Ad

den

du

m

An

nex

ure

-F

A

dd

itio

n t

o A

nn

exu

re -

F P

rici

ng

sum

mar

y.

Ad

dit

ion

A

dd

itio

nal

lin

e it

ems

for

mai

nte

nan

ce o

f ex

isti

ng

har

dw

are

(F

orm

5: M

ain

ten

ance

of

Exis

tin

g H

ard

war

e)

Ad

dit

ion

al b

reak

up

to

th

e lin

e it

ems

of

Form

2A

fo

r p

erfo

rmin

g si

te p

rep

arat

ion

an

d d

eplo

yin

g IT

in

fras

tru

ctu

re o

n t

he

bas

is o

f cl

ien

t lo

cati

on

s.

(Fo

rm 2

A1

to

A18

: A

pp

licat

ion

an

d P

ort

al E

nh

ance

men

t C

ost

) A

dd

itio

nal

lin

e it

ems

for

per

form

ing

add

itio

nal

so

ftw

are

dev

elo

pm

ent

serv

ices

. (F

orm

2C

: Ap

plic

atio

n a

nd

Po

rtal

En

han

cem

ent

Co

st)

RFP

Vo

lum

e II

I: M

ast

er S

ervi

ce A

gre

emen

t.

1.

Vo

l –II

I

Ad

dit

ion

to

co

nso

rtiu

m r

equ

irem

en

ts

Ad

dit

ion

In

ca

se

of

a co

nso

rtiu

m w

inn

ing

the

bid

, th

e d

etai

ls

of

the

con

sort

ium

par

tner

s in

volv

ed a

nd

co

nso

rtiu

m a

gree

men

t (b

ack

to

bac

k ag

reem

ent)

d

etai

ls

will

b

e in

clu

ded

as

p

art

of

the

con

trac

t.

6th

Ad

den

du

m t

o R

FP

fo

r se

lect

ing

Syst

em I

nte

grat

or

for

CC

TN

S p

roje

ct in

Kar

nat

aka.

Dat

e:1

6/0

9/2

01

1.

30

2.

Vo

l –II

I

Ad

dit

ion

to

def

init

ion

s ap

plic

able

in V

olu

me

III

Ad

dit

ion

“M

ate

rial

B

reac

h”

mea

ns

failu

re

to

per

form

b

y th

e SI

th

at

per

mit

s th

e d

epar

tmen

t to

co

mp

el p

erfo

rman

ce a

nd

als

o c

olle

ct

dam

ages

bec

ause

of

the

bre

ach

.

3.

Vo

l- II

I, P

g.N

o.

62

, Se

c.N

o.3

.6

M

od

ific

atio

n t

o P

aym

en

t Sc

hed

ule

M

od

ific

ati

on

All

the

har

dw

are

pro

po

sed

un

der

th

is p

roje

ct s

ho

uld

be

alo

ng

wit

h

a C

om

pre

hen

sive

A

MC

fo

r 5

ye

ars

po

st

succ

ess

ful

Go

-Liv

e o

f th

e p

roje

ct i

.e.

fro

m s

ucc

essf

ul

go-

live

of

Ph

ase

-II.

All

the

har

dw

are

pro

po

sed

un

der

th

is p

roje

ct s

ho

uld

be

alo

ng

wit

h a

Co

mp

reh

ensi

ve A

MC

fo

r 2

yea

rs p

ost

Su

cce

ssfu

l G

o-L

ive

of

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3.4.6 Technical Evaluation Criteria

No Evaluation Criterion Max score Cut off score1

1 Previous Project Experience 35 25

A Previous Software Services (design/development of solution)

project experience in the chosen technology stack

Please provide three (3) citations. Each citation will be evaluated

based on the following parameters:

i. Value of the project (30%) (Bench Mark = INR 3 Cr)

ii. Similarity in the proposed technology stack (50%)

iii. Project Status (20%)

5

B Previous project experience related to Site Preparation and

Installation and Commissioning of Client Side Infrastructure for

multi-site, geographically spread project locations

Please provide two (2) citations. Each citation will be evaluated


i. Value of the project (20%) (Bench mark = INR 10Cr)

ii. Similarity in the scope of the project to the current project requirements (25%)

iii. Number of sites / nodes (25%) (Indicative number of sites / nodes = 500)

iv. Geographical Location (Country) of the project (15%)

v. Project Status (15%)

5

C Previous project experience related to Networking for multi-site,

geographically spread project locations

Please provide two (2) citations. Each citation will be evaluated


i. Similarity in the Scope of the project to the current project requirements (20%)

ii. Number of sites / nodes (40%) (Bench Mark = 500 sites/nodes)

iii. Geographical Location (Country) of the project (20%)

iv. Project Status (20%)

5

1 The bidder should meet all the criteria including cut-off for each category failing which the bidder

shall be disqualified.

D Previous project experience related to Setting up of Infrastructure

(Server, Storage,…) for a Data Center and Disaster Recovery Center



i. Value of the projects (30%) (Bench mark = INR 5Cr)



iv. Project Status (20%)

5

E Previous project experience in Data Migration / Data Digitization



i. Value of the projects (20%) (Bench Mark = INR 5Cr)


iii. Multi-location project (15%) (Bench Mark = 10 locations)

iv. Geographical Location (Country) of the project (20%)


5

F Previous project experience in implementing Capacity Building /

Change Management



i. Value of the projects (15%) (Bench Mark = INR 5Cr)

ii. Number of people trained on IT skills and/or IT application (20%)

(Bench Mark = 5000 people)

iii. Similarity in the scope of the project to the current project requirements (15%)

iv. Multi-location project (20%) (Bench Mark = 10 locations)

v. Geographical Location (Country) of the project (20%)

vi. Project Status (10%)

5

G Previous project experience in Operations and Maintenance of the

project

Please provide two (2) citations each for any of the two project

services given below.

i. O&M for Application Maintenance and Functional Support (30%)

ii. O&M for DC-DR Infrastructure Support (30%)

iii. O&M for Helpdesk Infrastructure Support (25%)

iv. O&M for Handholding Support (15%)

Each citation will be evaluated based on the following parameters:

i. Project Duration (20%) (Bench Mark = 5 years)

ii. Similarity of the set of services of the project (20%)


iv. Government / Public Sector Projects (20%)


5

2 Detailed Methodology 15 10

A Methodology for Data Migration/Data Digitization

The methodology will be evaluated based on the following

parameters:

i. Clarity in the proposed methodology (50%)

ii. Proposed methodology contains aspects over and beyond what is in the RFP (50%)

5

B Methodology for Change Management and Capacity Building


parameters:



5

C Methodology for Exit Management


parameters:



5

3 Proposed Team and Governance Structure 35 25

A Proposed Governance Structure and Escalation Mechanism

This criterion will be evaluated based on the following parameters:

i. Overall Governance Structure (20%)

ii. Program Management Team Structure and Roles (20%)

iii. Profiles of Key members of Program Management Team

5

(40%)

Escalation Mechanism (20%)

B Proposed team and profiles for CAS (State)-implementation and

rollout, Configuration, Customization and Application development


i. Overall Team (20%)

ii. Fitment of Qualifications and Previous Experience of the Project Manager for Software Development Team (20%)

iii. Fitment of Qualifications and Previous Experience of the Lead Business Analyst (20%)

iv. Fitment of Qualifications and Previous Experience of the Lead Solution Architect (20%)

Fitment of Qualifications and Previous Experience of the Lead

Database Expert (20%)

8

C Proposed team and profiles for Capacity Building/Change

management



ii. Experience of the key members of the team in executing capacity building / change management projects of similar nature (20%)

iii. Experience of the key members of the team in executing capacity building / change management projects of similar nature in the State (20%)

iv. Fitment of Qualifications and Previous Experience of the Project Manager for CB-CM Team (40%)

5

D Proposed team and profiles for Data Migration / Data Digitization



ii. Experience of the key members of the team in executing Data Migration projects of similar nature (40%)

iii. Fitment of Qualifications and Previous Experience of the Project Manager for Data Migration Team (40%)

2

E Proposed team and profiles for Infrastructure setup at DC and DR



ii. Experience of the key members of the team in executing projects of similar nature (40%)

iii. Fitment of Qualifications and Previous Experience of the Project Manager for Infrastructure Team (30%)

3

F Proposed team and profiles for Coordination and Management of

Networking and related components



2

ii. Fitment of the Experience of the key members of the team in executing projects of similar nature (50%)

H Proposed team and profiles for Domain Experts


i. Overall Team with mix of experience (20%)

ii. Experience of the domain experts with the State Police (40%)

iii. Fitment of Previous Experience and Role of the domain experts in Police Department (40%)

3

I Proposed team for Operations and Maintenance



ii. Fitment of the Experience of the key members of the team in executing projects of similar nature (50%)

3

4 Project Plan 15 10

A Comprehensiveness of the project plan 3

B Activities, sequencing, dependencies among activities 3

C Resource planning, allocation and loading 3

E Proposed Status Reporting mechanism 3

F Risk Management & Mitigation plan 3

Total 100 70

Date post:	20-Oct-2014
Category:	Technology
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