Tried and True: Making Your Kaseya Investment Pay OffHow we learned (the hard way) to use Kaseya to improve our operations, profitability, and close more sales.

Morris Tabush, April 2013

Tabush Background• Founded in 2001• New York – Bred and Born• Managed Services Started in 2005• Cloud Started in 2007 (NY & Seattle)• 22 Staff• Kaseya & Autotask• No Outsourced NOC• Our Vertical is Profitable SMB’s in NYC

Prologue: Pre-Kaseya (2009-2010)• Rapid Growth• 25 Staff• Homegrown PSA • LogMeIn Pro• About $3.5 million Gross Sales• 35% of Service Volume was MRR

Chapter 1: Our Misconception and Mistakes• April 2010, Signed On for Kaseya• Goals

Improved Efficiency

Fewer Issues

Better Control of Assets Under Management

Make More Money

• May 2010, Attended Kaseya Live• Summer of Hell

Nothing Worked

Started Talking to Competitors

Decided to Stick It Out with Kaseya

• There are No Magic Beans• Assigned a Resource to Kaseya• Set our Priority List• Trained our Staff• Dealt with PSA Need• Started to See the Light

Chapter 2: Getting It Together, January 2011

• Hired a Kaseya Champion, Trained and Certified • Kept Him Away from the Tech Work!

Chapter 3: Kicking Butt, July 2011

Chapter 4: Now. Today. Tomorrow.

We use Kaseya. Our Clients use Kaseya.• Large Clients with In-House IT Staff• Charging Them per Kaseya Seat, 100+ Seats• Helps Us Offset License Fees• Easy Money

• Started Analyzing What is Taking Up Our Time• Started Scripting Things• Training, Training, Training!• Repeat

There’s more than just Kaseya.

Chapter 3: Launching our R&D Dept.

My Kaseya Top 8• KES & KAM• Patch Management• Desktop PC Report• Exchange Mailbox Size Report• Slow PC Script• Push Documents to Desktops• Remove Bloatware• Reboot Nag Prompt

Chapter 4: Now. Today. Tomorrow.

Kaseya helps us sell• Tell Prospects What We’ve Done• What it Means to Them• Our Continued R&D Investment• Win-Win

Chapter 4: Now. Today. Tomorrow.

More than just Kaseya.

Chapter 4: Now. Today. Tomorrow.

More than just Kaseya.

Chapter 4: Now. Today. Tomorrow.

More than just Kaseya.

Chapter 4: Now. Today. Tomorrow.

More than just Kaseya.

Chapter 4: Now. Today. Tomorrow.

More than just Kaseya.

Chapter 4: Now. Today. Tomorrow.

More than just Kaseya.

Chapter 4: Now. Today. Tomorrow.

More than just Kaseya.

Chapter 4: Now. Today. Tomorrow.

More than just Kaseya.

Chapter 4: Now. Today. Tomorrow.

The Results Are In!• 20% Fewer Heads, 25% More Revenue• MRR at 65% of Revenue, Projects are 30%• Utilization per Tech is Pretty Close

(if not a bit down)

• Much Less Crap Work• Margins are Through the Roof

Chapter 4: Now. Today. Tomorrow.

It’s not rocket science.• Kaseya is Like an Erector Set• Dedicate a Resource to It• Invest in That Resource• Sell Kaseya to Your Team• Keep Your Eyes Open• Engage with the MSP Community• Invest in Your Business

Chapter 4: Now. Today. Tomorrow.

Morris Tabush148 West 37th StreetNew York, NY 10018212-252-0571www.tabush.commtabush@tabush.comwww.linkedin.com/in/morristabush