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Title of Presentation
DYNAMIC INTRANETSSeptember 2011
Designing a Robust and Flexible Information Architecture
What is IA?
• The structural design of shared information environments.
• The art and science of organising and labelling web sites, intranets, online communities and software to support usability and findability.
• An emerging community of practice focused on bringing principles of design and architecture to the digital landscape.
The Brightstar Case Study – in the beginning...
INFOCENTER NZ
INFOCENTER AU
ORBIT
INFOCENTER HK
Several ‘local’ Intranets setup and arranged differently. No consistent approach to creating new intranets
INFOCENTER MY
INFOCENTER SG
INFOCENTER TH
INFOCENTER VN
INFOCENTER TR
INFOCENTER SA
The Brightstar Case Study – analysis of our approach...
Consistent User
Experience
Consistent User
Experience
• One location for news, information & resources
• One URL for access• Same IA and design for all users
Support Business Growth
Support Business Growth • Provide instant Intranet access to new start-ups
• Central online induction & employee reward programs• Make it easier for teams to manage their content
CENTRAL REGIONAL INTRANET
Reduce Administration
Overhead
Reduce Administration
Overhead
• Stop duplication of content• Reduce overall publishers for corporate content• Reduce risks and improve BCP processes
The Brightstar Case Study – Intranet Services today
SHAREPOINT PLATFORM
One ‘regional’ Intranet servicing APAC & MEA subsidiaries across 3 separate components
INFOCENTER
Regional corporate information site for company and people information, news,
policies, procedures, forms and resources
INFORMATION COLLABORATION
WORKSPACETeam workspaces for collaboration and
centralising shared content
MY SITESBrightstar employee profiles and social network
SOCIAL
ORBITOperator Information Site for managing
and delivering Brightstar Services
INTELLECTUAL PROPERTY
How we went about doing this
2010 2011
OCT NOV DEC JAN FEB
Launch!Launch!
Persona testingPersona testing
Migration of team sites to WorkSpaceMigration of team sites to WorkSpace
Research into global intranet implementationsResearch into global intranet implementations
IA & wireframes design proposalIA & wireframes design proposal
Migrate content into new SharePoint environmentMigrate content into new SharePoint environment
Testing & review of new site sections by content ownersTesting & review of new site sections by content owners
Identify content, risks & challenges
Identify content, risks & challenges
Develop new content & build pages in new SharePoint environment
Develop new content & build pages in new SharePoint environment
Leading commsLeading comms
Tweaks & changesTweaks & changes
Looking back over the project...
ChallengesChallenges LessonsLessons OpportunitiesOpportunities
So, what does our IA look like?
A tour of the Brightstar Intranet
WARNING: our sites are clean with minimal customisation of SharePoint to deliver an easy to use user-interface!
Katrina MarquesRegional Intranet Services Manager, MarketingBrightstar Corpwww.brightstarcorp.comwww.brightstarcorp.com.au
Dynamic Intranets
Designing a Robust and Flexible Information Architecture