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Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Date post:	05-Jul-2015
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University of Sunderland Internet Librarian Conference October 2013

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Page 1: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 2: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 3: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 4: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 5: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 6: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 7: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 8: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 9: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 10: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 11: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 12: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 13: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 14: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 15: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 16: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

Page 17: Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships

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