Date post: | 26-May-2015 |
Category: |
Education |
Upload: | amar-keshari |
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Kay SunderlandCASE ANALYSIS
Presented by : Amar Keshari
Monica Singh
Priya Yadav Rakesh
Ranjan
Organization Hierarchy
Topics to be addressed
1. Personalities 2. Factors leading to conflict 3. Conflict analysis 4. Solution
Key People O Caroline Nicholas Role : Founder , CEO , Attain Learning Qualification : BBA , MBA Experience : 10 years of experience as a consultant &
corporate trainer . Variety of position at IBM
O Dr. John Chama Role : COO , Attain Learning Qualification : PHD in Finance Experience : Professor of Finance
O Kay Sunderland Role : Account Director , Attain Learning Qualification : BA , MBA Experience : Account Executive at IBM & Oracle
O Mike Morgan Role : Content Development Director Qualification : Master of Science in Project Management Experience : 10 Years of project management experience.
Personality Trait of Kay & Mike
Kay SunderlandO Conventional O Investigative Production Oriented
Mike Morgan O Artistic O Realistic O Enterprising
Development Oriented
Holland’s Model
Managerial Grid
Fiedler Model
The Conflict Process
Factors Leading to Conflict
Structural Factors
O SpecializationO InterdependenceO Authority relationships
Contd..
Personal Factors
O PersonalitiesO PerceptionO Values and EthicsO Communication Barriers
Process ConflictO Conflict over how the work gets
done.
O Difference in working style of Kay & Mike.
O Kay lacks Communication skills in a way she was not able to impose company’s policy on Mike
Functional ConflictO Supports the goals of the group and improves its performance.
O Creativity will be stimulated.
O Motivation for Change
Dimensions of conflict handling intentions
Conflict Management
CollaboratingO To find an integrative solution.O To merge insights, both from Kay & Mike.O To gain commitment by incorporating consensus
into concern.O To work through feelings that have interfered.
Solution
AlternativesO Text Mike immediately about the
issueO Schedule a face to face meeting
when Mike is freeO Report Chama about Mike’s actions
Proposed plan of actionO Take an overviewO Text Mike regarding an urgent
meetingO Inform Chama about the issueO Sort out differences using
Collaborative approachO Apologise to the client
Thank You