Kayreen LumKayreen Lum

Program Manager IIProgram Manager II

King County E-911 King County E-911 Program Office Program Office

9-1-1 in King County9-1-1 in King County County-wide 9-1-1 service began on County-wide 9-1-1 service began on

September 4, 1985. September 4, 1985. Just over 25 years later we now have Just over 25 years later we now have

12 call centers.12 call centers. Funding for 9-1-1 through a fee on Funding for 9-1-1 through a fee on

phone bill phone bill $.95 ($.25 to the state and $.70 to the $.95 ($.25 to the state and $.70 to the

county)county) On all phones with monthly bills (some On all phones with monthly bills (some

prepaid services)prepaid services)

Quick FactsQuick Facts King County’s Population: 1,916,441*King County’s Population: 1,916,441* Seattle Population is 582,454**Seattle Population is 582,454** Seattle has two 9-1-1 centers: Seattle Seattle has two 9-1-1 centers: Seattle

Police and Seattle Fire. Calls come Police and Seattle Fire. Calls come into the Seattle Police call center and into the Seattle Police call center and are transfer to Seattle Fire if needed.are transfer to Seattle Fire if needed.

*US Census Bureau 2009 Estimate*US Census Bureau 2009 Estimate** US Census 2006** US Census 2006

Seattle PD and Seattle FDSeattle PD and Seattle FD

Seattle PD:Seattle PD: SPD answered SPD answered

507,008 9-1-1 calls507,008 9-1-1 calls Cell calls 66%Cell calls 66% Average is 42,250 per Average is 42,250 per

month, 1,389 per month, 1,389 per day.day.

Highest in Aug. 1,546Highest in Aug. 1,546 Lowest in Mar. 1,264Lowest in Mar. 1,264

Seattle Fire:Seattle Fire: 80,921 of Seattle 80,921 of Seattle

Fires 83,254 call are Fires 83,254 call are those transferred those transferred from SPDfrom SPD

Cell calls 48%Cell calls 48% Average is 6,938 per Average is 6,938 per

month, 228 per day.month, 228 per day. Highest in July 248Highest in July 248 Lowest in Jan. 205Lowest in Jan. 205

In King CountyIn King County

In 2010 King County:In 2010 King County: Total calls 1,756,108Total calls 1,756,108 Cell calls about 66%Cell calls about 66% Average is 153,280 per month, highest in Average is 153,280 per month, highest in

August 167,370 callsAugust 167,370 calls

Seattle PD Call Counts 2010

08/17/20101,972 calls

11/22/2010 2,257 calls

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Seattle Fire Call Counts 2010

11/22/2010378 calls

07/08/2010 323 calls

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When you call… When you call…

The 9-1-1 center will be sent information on The 9-1-1 center will be sent information on your call- this is the Enhanced part of E-911your call- this is the Enhanced part of E-911 ANI: Automatic Number Identification ANI: Automatic Number Identification

Give the phone number Give the phone number Give the name of the subscriber or companyGive the name of the subscriber or company Non-initialized wireless phones do not give phone Non-initialized wireless phones do not give phone

numbernumber ALI: Automatic Location Identification ALI: Automatic Location Identification

Give exact address of wireline phones (home, business, Give exact address of wireline phones (home, business, payphone) payphone)

Gives area of call on a wireless phoneGives area of call on a wireless phone Gives address provided to carrier on static VoIP phones Gives address provided to carrier on static VoIP phones

and on nomadic VoIP you either provide an address or is and on nomadic VoIP you either provide an address or is similar to wirelesssimilar to wireless

What you will be asked…What you will be asked…

What is the nature of the emergency?What is the nature of the emergency? Simple answer to make sure you are at the right call Simple answer to make sure you are at the right call

center for your type of emergencycenter for your type of emergency What is the location What is the location of the emergency?of the emergency?

Address, cross streets, Address, cross streets, building name or landmarkbuilding name or landmark

What is your name and the phone number you What is your name and the phone number you are calling from?are calling from? Verifying the information on the screen and making sure Verifying the information on the screen and making sure

that they have a call back number should the call be that they have a call back number should the call be disconnecteddisconnected

What you will be asked…What you will be asked…

More details on the emergencyMore details on the emergency The call receiver will ask specific questions that The call receiver will ask specific questions that

pertain mostly to officer safety, your safety and pertain mostly to officer safety, your safety and getting to you, the suspect, and what type of getting to you, the suspect, and what type of offenceoffence

Full details are not needed as the officers will Full details are not needed as the officers will take the full reporttake the full report

““Call Receiving”Call Receiving”9-1-1, What

are you reporting?

Someone just tried to

steal my pager!

““Dispatching”Dispatching”236 and 265 for an attempted robbery just occurred at 123

Go St. Suspect attempted to grab her

pager and ran westbound. Suspect

is …No weapons or

injuries to the victim. Contact the victim in

front of Fannies Bakery.

Received, in

route.

When to call 9-1-1When to call 9-1-1

9-1-1 is the number to call 9-1-1 is the number to call when you need immediate when you need immediate emergency response from emergency response from

police, fire or medics.police, fire or medics.

Use non-emergency numbers Use non-emergency numbers when it is not an emergency when it is not an emergency

www.kingcounty.gov/www.kingcounty.gov/linksbyziplinksbyzip

Things to think aboutThings to think about If you are calling to ask a question…that is If you are calling to ask a question…that is

probably not 9-1-1probably not 9-1-1 Was that an earthquake?Was that an earthquake?

If what you are looking for does not require lights If what you are looking for does not require lights and sirens (police, fire or medical)…it is probably and sirens (police, fire or medical)…it is probably not 9-1-1not 9-1-1 I need my road icedI need my road iced My power is outMy power is out

Has someone else already calledHas someone else already called Lots of cars on the freeway, vs. a road no one goes downLots of cars on the freeway, vs. a road no one goes down Person involved is on a phonePerson involved is on a phone

If you are unsure…call!If you are unsure…call!

9-1-1 and new technology9-1-1 and new technology

Have:Have: Online ReportingOnline Reporting Tweeting about Stolen Cars Tweeting about Stolen Cars

http://twitter.com/getyourcarbackhttp://twitter.com/getyourcarback

Don’t Have:Don’t Have: Facebook and other social mediaFacebook and other social media Texting or picture messaging to 9-1-1Texting or picture messaging to 9-1-1

9-1-1 cannot receive text 9-1-1 cannot receive text messagesmessages

Technology that “helps” Technology that “helps” you call 9-1-1you call 9-1-1

OnStar, Sync, ect.OnStar, Sync, ect. Lifeline, Life alert, EM finders, LifelinkLifeline, Life alert, EM finders, Lifelink Chill List, iZUP, ZommChill List, iZUP, Zomm

In the NewsIn the News

Metro rider robbed while 9-1-1 said Metro rider robbed while 9-1-1 said they would not send a Deputythey would not send a Deputy

Lock your cell so it Lock your cell so it doesn’t dial 9-1-1doesn’t dial 9-1-1

www.kingcounty.gov/911www.kingcounty.gov/911