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1 NV Energy CRM ESQ. NV Energy Agenda 1. Information Governance Foundations 2. How NV Energy Overcame Inertia 3. Triggers & Action Items
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CRM ESQ.
NV Energy
Agenda
1. Information Governance Foundations
2. How NV Energy Overcame Inertia
3. Triggers & Action Items
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Foundations of an Information Governance
Program
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3 Key Components
Records Retention Schedule
Governance Policies & Plans
Legal Hold Process IG
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Retention Schedule Structure
Classification & management
Total retention periods
Legal validation
Inventory
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Generic Retention Schedule
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Governance Policies & Plans
• File Plans
• Use Policies
• Privacy & Security
• Governance Policies
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Legal Hold Process
Legal holds are a systematic response to the preservation duty.
Legal Holds “trump” retention policies
Poor hold management can result in fines or worse
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Understanding “Why”
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http://www.youtube.com/watch?feature=endscreen&NR=1&v=2j_6mAg_zso
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It’s about Business Strategy
And RISK
Compliance
Operational
Planning
Legal
RISK
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Information is an important business asset
Companies must find out what they have and where it is
Then keep what’s necessary
And dispose of what’s not
Business Strategy
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Why Quick Fixes Don’t Work
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Same Problem, Different Box
Archive Cloud Backup .PST Off-line
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How NV Energy Overcame Inertia
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“Sailing in Dangerous Waters”
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The Audit
Retention Schedule? Training?
Privacy Policy? Periodic Review?
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The Drivers
• SOX
• Zubulake
• FRCP
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The Process
Executive SponsorMandateLeadershipResources
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The Process
StaffingMulti-disciplinary CommitteeAuthority Responsibility
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The Process
ElementsRecords RetentionLegal Hold ProcessTrainingMonitoring
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Challenges
• Working together
• Moving targets
• Keeping the momentum
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In a Perfect World…
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Retention Schedule
File Plan
Legal Hold Process
InventoryRecords Manager
Training$$$
Policies
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Triggers• New IT system or service
• New email archive or ECM
• Corporate move
• Workforce event
• New rules or regulations
• Sanctions or orders
• Compliance deadlines
• Chronic pain becomes acute
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Supporting Technology
Existing RIM, ECM,and archiving tools
Legal hold and
retention management
software
Targeted search and retrieval software
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The Path Starts Now
Find your
internal champion
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The plan does not need to be perfect.
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You can start small…
by department
by division
by data repository
by “pain” source
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Build on what works.
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Highlight successes
to motivate change.
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Engage internal and external support.
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Thank you!
Brandon BarkhuffAssistant General [email protected]
Deborah Juhnke, CRM®
Director of Information Management [email protected]
