This year we have carried out a review of how Trident keeps our residents and customers informed. Living in a digital world, we had to think more about how we reach those who are regular online visitors just as much as those who like to be informed in print such as a poster or magazine. In doing this we have made some changes to make sure that we regularly keep in touch with you, no matter what your preference is; starting with this Fast Talk bulletin which you will receive four times a year; also a Fast Talk e-newsletter for those who have provided us with their email address. And to round up the year we will be sending out a bumper edition of Trident Talk. This will be available in both print form and digital for those who would rather read it online. In addition, we will be updating our website www.trident-ha.org.uk with more resident stories, and we are currently looking at improvements to the website, so watch this space for more on this. Our next Trident Talk will be delivered to you in December 2016 and we would love to get your input into what we include in this edition. There are many ways for you to get involved, and you can have as much or as little input as you like. We would like to hear from you if: You have a good news story to tell – this could be about something happening within your community, a good deed that you or a neighbour has done, a special anniversary or just to tell us your story. You would like to be part of the editorial panel – this would involve you helping us with the production of the magazine, from meeting with staff and other interested residents to deciding on content and design, to proofing the magazine before it goes to print. If you have a story to tell or you would like to get more involved in the production of Trident Talk, please contact us either by email at [email protected] or call us on 0121 633 4633 and ask to speak to a member of the Communications team. Keeping You Informed
Transcript
This year we have carried out a review of how Trident keeps our residents and customers informed. Living in a digital world, we had to think more about how we reach those who are regular online visitors just as much as those who like to be informed in print such as a poster or magazine.
In doing this we have made some changes to make sure that we regularly keep in touch with you, no matter what your preference is; starting with this Fast Talk bulletin which you will receive four times a year; also a Fast Talk e-newsletter for those who have provided us with their email address. And to round up the year we will be sending out a bumper edition of Trident Talk. This will be available in both print form and digital for those who would rather read it online.
In addition, we will be updating our website www.trident-ha.org.uk with more resident stories, and we are currently looking at improvements to the website, so watch this space for more on this.
Our next Trident Talk will be delivered to you in December 2016 and we would love to get your input into what we include in this edition. There are many ways for you to get involved, and you can have as much or as little input as you like.
We would like to hear from you if: You have a good news story to tell – this could be about something happening within your community, a good deed that you or a neighbour has done, a special anniversary or just to tell us your story.
You would like to be part of the editorial panel – this would involve you helping us with the production of the magazine, from meeting with staff and other interested residents to deciding on content and design, to proofing the magazine before it goes to print.
If you have a story to tell or you would like to get more involved in the production of Trident Talk,
please contact us either by email at [email protected] or call us on 0121 633 4633 and ask to
speak to a member of the Communications team.
Keeping You Informed
In April 2016, the residents of Dominic Drive planted a tree in memory of two of their loved friends and neighbours, Rev and Mrs Steele.
Before sadly passing away in 2015, Charles and Joan Steele had been residents at Dominic Drive, Kings Norton for 30 years and played a huge part within the community there.
However, the planting of the tree in their memory had initially been something that they requested to happen for their neighbour Carole.
In the 2015 Winter edition of Trident Talk we ran a competition asking residents to let us know about the ‘shining stars’ within their communities; the neighbours that are always there to lend a hand and who are a voice for their neighbourhood.
The winner of the competition would get the honour of having a tree planed within their community in their name.
One of the replies we received was from Charles and Joan telling us about their neighbour Carole and all the great things she does for their community. Because of all of these things and more, Carole was the obvious choice as the winner of the competition.
Sadly, shortly after writing the letter to Trident we heard the news that Charles had passed away and not long after so did Joan.
When we heard about their
passing we visited Carole to speak to her about the lovely letter that Charles had written. Carole was unaware of the letter and after learning that she was the winner of the competition, she told us that she would rather the tree be dedicated to her dear friends.
Many turned out for the memorial tree planning including people who had left the area, ex Trident employees and Charles and Joan’s daughter, Kay and grandchildren, Sarah and Matt (who flew in from Ireland to be there).
You can read more on this story in the next resident magazine due in December or you can visit our website at www.trident-ha.org.uk
Direct Debit is a simple and convenient way to pay regular outgoings, such as your housing rent, with payments taken automatically so you don’t have to worry about falling behind with your bills. Once set-up, you can relax, safe in the knowledge that you won’t forget those important payments.
Not having to come into the office to pay, no filling out forms each month, simply set the Direct Debit up and that’s it, your housing rent will be collected each month – just think of the time you’ll save. And, thanks to the Direct Debit Guarantee, you are protected in the unlikely event of an error being made with a payment.
Tree planted in
remembrance of
good neighbours
Have you thought about changing to Direct Debit?
If you would like to switch to Direct Debit to pay your account, simply call Trident on 0121 633 4633 and speak to a member of the Income Management team or email them at [email protected]
The Starts at Home campaign aims to highlight the unique benefits of supported housing to show why it is so important to individuals and society.
Over 400,000 people live in supported accommodation in the UK, including sheltered accommodation, refuges for women fleeing domestic violence, shelters and supported homes for those at risk of homelessness, and supported housing for vulnerable young people and adults with disabilities.
The funding system for supported housing is currently
being reviewed by the Government, after which a new funding mechanism will be set up. The National Housing Federation along with housing associations, including Trident, are campaigning to secure a Government commitment that everyone can have a home that meets their unique needs.
We want to support this campaign by celebrating all the good work that has been
done within supported housing and we will be asking if you have a positive story to tell, and in turn, we will be sharing some of the great stories that we have heard from others with you. Wherever you see the Starts at Home logo you will know that it will be an event, story or awareness for this worthwhile campaign.
Have you protected the contents in your home? We work hard to buy the things we need and if we’re lucky, treat ourselves to the things we want. However, sometimes we forget to protect what we have worked so hard for.
Unfortunately, there are external factors that may pose a threat to our homes, which is why protecting your belongings with home contents insurance is so important.
You would be surprised to know
that in the UK over half of those living in social housing do not have basic home contentsinsurance. Sadly, these households may be twice as likely to be burgled as private households.
If you live in social housing and your home contents are not currently protected, there are insurance schemes that are specifically catered to you; My Home Contents Insurance is a special insurance scheme
provided by the National Housing Federation and is available for all tenants and residents living in social and affordable housing.
If you would like more information on protecting yourself with this appropriate and cost effective home contents insurance, call My Home Contents Insurance on 0345 450 7288 or visit www.thistlemyhome.co.uk
Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions and carbon monoxide poisoning.
Every year thousands of people across the UK are diagnosed with carbon monoxide poisoning. It is a highly poisonous gas. You can’t see it, taste it or smell it, but it can kill quickly with no warning.
Trident are legally required to carry out inspections on all gas appliances within your home, and do so every 12 months. These inspections are very important and they ensure your safety and well-being.
A member of our Gas Servicing team will contact you, in advance, and arrange a date suitable for you to be at home to allow us access to the property to complete the gas inspection. The inspection will take approximately one hour to complete.
It is important that you allow our Gas Servicing Engineer to access your property to carry out the inspection. If you need to rebook your appointment, please let us know.
If you keep your gas appointment you could also be in with a chance of winning £50 towards your Christmas grocery shop. All appointments kept between January and November 2016 will go in
to a hat and one winner will be drawn at random. That will winner will receive a £50 gift voucher for
the supermarket of their choice.
The draw will take place at the end of November 2016 and the winner will be contacted. We will
also announce the winner in the December edition of our resident magazine, Trident Talk.
Please be aware that an annual service of gas appliances is essential, and you are in breach of your tenancy agreement and of the Gas Safety (Installation and Use) Regulations 1998, if you do not allow us access to your home to complete our inspection.
Get in touch...
We hope you enjoyed this newsletter. We would like to receive your feedback and any ideas or suggestions on what you would like to read about in the future. Please contact us at Trident Group, 239 Holliday Street, Birmingham B1 1SJ. You can also call us on 0121 633 4633 or email us via [email protected]
