Kerry Americas

Developing a Learning InfrastructureTools & Techniques

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Kerry Group

• A global food ingredient, bio-science, flavor technology and European food business

• Annual sales in excess of $5 billion USD• Headquartered in Tralee, Ireland• Products sold in 140 countries• Over 150 manufacturing facilities in 19 countries• Over 20,000 employees worldwide• Unrivaled in the food industry for its geographic reach and

customer base

Kerry Group Worldwide locations

InternationalSales Offices

Head Offices

Manufacturing Plants

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Kerry Savory/Seasonings-Brookfield, WIKent, WA Belo Horizonte, BrazilSturtevant, WI Três Corações, Brazil

Sao Paulo, BrazilBrampton, Ont., CanadaIrapuato, Gto., Mexico

Kerry Savory/Coating Systems-Beloit, WICalhoun, GA Três Corações, BrazilMelrose Park, IL Irapuato, Gto., MexicoMillstadt, ILEvansville, IN

Kerry Specialty Ingredients-Beloit, WIVesper, WI Irapuato, Gto., MexicoCovington, OH São Paulo, BrazilBeloit, WI Três Corações, BrazilJackson, WI Woodstock, Ont., CanadaOwen, WI Belo Horizonte, Brazil

Kerry Sweet Ingredients-New Century, KSUnion City, CA Grand Rapids, MIGridley, IL Fremont, NENew Century, KS

Kerry Food + Bev’g Regional TechnologiesMelrose Park, IL Nutriant™ Soy Ingredients Mansfield, OH Bakery IngredientsLittle Chute, WIDelta, Canada

International Sales Office

Kerry Ingredients Americas Headquarters

Kerry Americas Locations

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Topics

• Business Situation• eLearning Pilot• Building the Business Case• Implementing the Solution and Managing the Change• Next Steps

Share the tools and techniques used to ensure success

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Business Situation

• New Corporate Learning & Development Organization• Distributed employee population• Performance management process• Need for a tool to deliver and manage learning solutions• IT direction to buy vs. build and host externally• Compliance training provider identified• Unproven readiness for web-based training solutions

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Building the Kerry Learning Infrastructure

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Pilot Criteria

• Executive sponsorship• Clearly defined purpose, scope, timeframe,

measurements, stakeholders• Cross-business participation• Communication• Rewards

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Project Initiation Document

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Project Initiation Document (cont.)

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Project Initiation Document (cont.)

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eLearning Pilot

• Assess– Employee readiness for web-based training– Health, Safety, and Human Resource content– Learning Management System– Kerry network

• Pilot logistics– 600+ employees– Variety of functional areas and organizational levels– Eight locations– Eight weeks– Post assessment

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eLearning Pilot Results

• 80% of audience completed two or more courses

• 93% agreed that content presented in clear and understandable manner

• 89% responded that the courses met or exceeded their expectations

• Majority appreciated the opportunity to complete the courses at their own pace, according to their schedule

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eLearning Pilot Results (cont.)

• Majority felt the training enhanced their knowledge of the subject

• Majority responded that the system was easy to use

• Network supported deliveries

• System did not support content from other sources well

• System was weak in admin support features for ILT

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eLearning Pilot Conclusions

• Employees ready• Network ready• Content evaluated supports Health, Safety and HR

training needs• LMS tested was not a fit

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Building the Business Case

• Defining the need– Pilot results– Performance Management development planning results– Training delivery requirements

• Evaluating the options– Requirements – Cost

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Requirements Matrix

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Rollout Plan Defined

Phase I

US Administrative population

Phase II

US Production

Phase III

Mexico

Phase IV

Brazil and Canada

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Building the Team

• Defining stakeholders• Securing primary team members

– One from each business unit

• Securing extended team members– One each from Executives, IT, EHS/Quality, Support Center,

Communications– One HR representative from each business unit

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Project Management Approach

• LearnShare provides project schedule and technical implementation:– Within first 30 days: deliver a vanilla product– Within next 30 days: deliver the configured product– 30+ days beyond: deliver on customizations– Implementation team to include implementation consultant

• Kerry handles:– LMS configuration decisions– Course content selection– Change management and communication

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Project Team Kickoff Meeting

• Review roles, expectations• Determine meeting schedule• Define meeting protocol

– Structure of meetings– Ground rules– Project repository– Agenda/Minutes expectations

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Minutes/Agenda Template

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Minutes/Agenda Template (cont.)

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Change Management Plan

Objectives• The goals of the LMS initiative are to:

– Enable the use of an efficient and cost effective system to manage the learning needs within Kerry Americas

– Ensure quick access to online, self-paced programs that are appropriate for the role

– Provide one system to place information on courses and programs – Provide reporting for management needs and to assist with

forecasting development needs– Experience Kerry’s commitment to provide career growth and

personal development

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Change Management Plan (cont.)

Key Messages:– Kerry is building an infrastructure to support learning and

development solutions to offer employees more learning opportunities so they can excel in their current role while developing their skills and growing their career

– The LMS complements the PDP process – The system will support the administration of instructor-led or

facilitated programs as well as enable the creation of course content and launching of e-learning programs

– The system will also enable Kerry to offer customized programs to meet the development plans from the PDPs and to support development for those within the plants

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Communication Plan

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Communication Plan (cont.)

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Communication Plan (cont.)

Bottom line: Get excited for the LMS. Understand your role.

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Welcome to the Kerry LMS

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Metrics

• 1296 employees received ‘Welcome’ message• 560 logins in the first week

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Next Steps

• Apply lessons learned to remaining phases• Reuse project structure• Continue to build catalog with internally-developed content• Utilize additional LMS features such as announcements,

resource grouping, curriculum management• Look for opportunities to leverage LMS

Kerry Americas

Developing a Learning InfrastructureTools & Techniques

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Learning Infrastructure Diagram

Learning Management System(LMS)

Content Server

Aggregate Content

Vendor A

Content Vendor B

Content Vendor C

Employee orManager

Rapid e-Learning

Development Tools

(example - Articulate)

HRMS Interface

HR Rep or L&D Rep

HRMS Interface

User Interface

Report Server

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Change Management and Communication Plan

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Change Management and Communication Plan