Books 2016-2017
Sl.
No. ISBN number
Title of the
book/chapters
published/
Title of the paper/
Title of the
proceedings of the
conference/ Name of
the conference Author
Year of
publicat
ion
Affiliating
Institute at
the time of
publication
Name of
the
publishe
r
1 978-93-85434-28-0
Industrial , Labour
and General laws Dr.D.Rajasekar 2016
Dept. of
AMET
Business
School,
AMET
Academ
y of
Maritim
e
Educatio
n and
Training
2 978-93-85434-27-3
Law, Ethics and
governance Dr.D.Rajasekar 2016
Dept. of
AMET
Business
School,
AMET
Academ
y of
Maritim
e
Educatio
n and
Training
3 978-3-659-96052-9.
Building a high
morale – A study Dr.S.Poongavanam 2016 AMET
Lambert
Academi
c
Publicati
on
4 978-3-659-96051-2
An empirical
research on customer
satisfaction Dr.S.Poongavanam 2016
Dept. of
AMET
Business
School,
AMET
Lambert
Academi
c
Publicati
on
CRITERION 3
Research, Innovation & Extension
KEY INDICATOR
3.4 Research Publications and awards
3.4.6 Number of books and chapters in edited volumes/ Books published and papers published in
national/international conference proceedings per teacher
5 978-3-659-94549-6. Cash management Dr.S.Poongavanam 2016
Dept. of
AMET
Business
School,
AMET
Lambert
Academi
c
Publicati
on
6 978-3-659-94546-5.
Training and
development – A
case study analysis Dr.S.Poongavanam 2016
Dept. of
AMET
Business
School,
AMET
Lambert
Academi
c
Publicati
on
7 978-3-659-94536-6. Stress Management Dr.S.Poongavanam 2016
Dept. of
AMET
Business
School,
AMET
Lambert
Academi
c
Publicati
on
oUALITY
BDUC
PUBLISHERS
LA NERN
GO
THICS
Dr. D. Rajasekar
ETHICS&GOVERNANGE
LAW, ETHICS & GOVERNANCE For
B.Com/ M.B.A./B.L. CA-CPT /CMA(F) / ACS(F) & CWA & CS (Inter) Students
Dr. D. Rajasekar M.Com, MBA M.Phil., M.A. (PMIR), M.L., B.Ed., NET., SET.. Ph.D.
Dip (Shipping & Logistics). P.G. Diploma in Maritime Law
Associate Professor
AMET Business School
TY
BDUCAT ING
AMET PUBLISHERS
AMET Publishers
Plot No.135, East Coast Road,
Kanathur, Chennai, Tamil Nadu 603112 Phone: 044 2747 2905
www.ametuniv.ac.in
380/- AMET University, Chennai
Copyright 2016
ISBN: 978-93-85434-27-3
All rights reserved. No part of this publication which is material protected by this copyright notice may be reproduced or transmitted or utilized or stored in any form or by any means now known or hereinafter invented, electronic, digital or mechanical, including photocopying. scanning, recording or by any information storage or retrieval system, without prior written permission from the publisher.
Information contained in this book has been published by Amet Publishers and has been obtained
by its Author from sources believed to be reliable and are correct to the best of their knowledge. However, the Publisher and its Author shall in no event be liable for any errors, omissions or damages arising out of use of this information and specifically disclaim any implied warantics
or merchantability or fitness for any particular use. Disputes if any are subject to Chennai
Jurisdiction only.
CONTENTS 1. THE INDIAN CONTRACT ACT, 1872..
**************************** *.***********sase.**oreo.*.****... ..... T
2. COMMUNICATION, ACCEPTANCE AND REVOCATION OF PROPOSALS... 9
3. CAPACITY TO CONTRACT. . 19 ********************"********* ****************** * **rtd* **vrii*..*..i... ...
4. FREE CONSENT... *************** *********** **********.*****n*********ss**o.aeo*rnn.**.se**reo..*.. ..*. ..* ... .... .25
5. CONSIDERATION... .37 ************************************""********************************.*******************************.**"*****d
6. VOID AGREEMENTS... .47
7. CONTINGENT CONTRACT. .53
8. PERFORMANCE CONTRACT.. ** 57 ***************************************************.**********************"****************************
9. TIME AND PLACE FOR PERFORMANCE. .63 ********°***°'**'*°*************** *********°°°*************************************
10. PERFORMANCE OF RECIPROCAL PROMISES. 11. APPROPRIATE OF PAYMENTIS..
.65
.71 *** *** '* * *************** ************* **********************
12. QUASI CONTRACTS. 73
13. DISCHARGE OF CONTRACT. .77 **** **********
14. INDEMNITY AND GUARANTEE .. ..
15. BAILMENT .. **....99 ***********"""*****************************************'""***************'"*******"******"******************************************
16. PLEDGE.. .109 *****'***********************************'******'******************'******************'******'*************************************************,
17. CONTRACT OF AGENCY... .113
STUDY NOTES 2 - LAW RELATING TOSALE OF GOODS
1. SALE OF GOODS ACT 1930. . 133
2. CONDITIONS AND WARRANTIES... .139 ***********"°**************** **** *******'***** ****************.
3. PASSING OF PROPERTY SECTION . ********"******************'*"****''******************** **** *** *** . 145
4. PERFORMANCE OF THE CONTRACT OF SALE. ** 149
5. SUITS FOR BREACH OF CONTRACT ******* . .153 **** ******. *************.**
6. UNPAID SELLER ... ....****.********************"*****""**************************************"**************************** 155
7. AUCTION SALES.... . *s*o****************************** **********************"*"****************"****************************" 159
6l 8. TRADING CONTRACTS INVOLVING RAIL OR SEA TRANSIT..
STUDY NOTES 3 -LAW RELATING T0 EMPLOYEES
1. EMPLOYEESCOMPENSATION ACT 1923. ******'********** .173 ********'** **********'*********
********************** .. 181 ***************
2. EMPLOYEES STATE INSURANCE ACT 1948 ..
.191 * **************'*****'****'***°****** ...
3. FACTORIES ACT, 1948 *****'**********************
*****'******** **********
***********************
.
***************** ********'' ...... .203 *** *** 4. PAYMENT OF GRATUITY ACT, 1972 . *****'*********
******'*******************'******** . .215 5. THE INDUSTRIALDISPUTES ACT, 1947..
*****************'*'********'****'***************** .
********'**************** . 227 6. PAYMENT OF WAGES ACT, 1936... **********"********
***********
*****'***** ***********'**°°*****
*******.. .235 7. PAYMENT OF BONUS ACT, 1965..
*****************************************************.
********°*** *********°****.*.. .245 8. CHILD LABOUR (PROHIBITION AND REGULATION) ACT, 1986 .
***********. .253 9. EMPLOYEES' PROVIDENT FUNDS AND MISCELLANEOUS PROVISIONS ACT, 1952...
10. MINIMUM WAGES ACT 1948... 2655 ***********************************
******** * *******"**°********.** .....
STUDY NOTES 4 - NEGOTIABLE INSTRUMENTS ACT 1881
1. CONCEPTS AND DEFINITIONS... ********* .281 ***.. ************************* ******
2. LIABILITIES OF PARTIES.. .295
3. NEGOTIATION AND ACCEPTANCE.. ******** ******* ******** ° ***°** *******°****°*****°**'****************4 .299
4. DISHONOUR OF NEGOTIABLE INSTRUMENT.. ..305 ************************* ****°****"**********.****"*****.**.
5. DISCHARGE OF THE INSTRUMENT.. ********************************°********* *****.****°.* **.ss***. *****.*****.. 307
6. HUNDIS.. .*********** *** ********************************** ********** **** ******************** ******** .. 309
7. BANKER AND CUSTOMER . .311 *************.************************************* ***** ************************
8. INTERNATIONAL LAW RELATING TO FOREIGN NEGOTIABLE INSTRUMENTS ..315
********** ********.
STUDY NOTES 5 - LAWS RELATED TO PARTNERSHIP 1. INDIAN PARTNERSHIP ACT, 1932.. 19
2. LIMITED LIABLITY PARTNERSHIP ACT.... * ** *******.*********°** *** ** 39
STUDY NOTES 6 - THE PREVENTION OF MONEY LAUNDERING ACT, 2002 1. THE PREVENTION OF MONEY LAUNDERING ACT, 2002. 35T
***************** *********** *****
STUDY NOTES 7 -ESSENTIAL OF CORPORATE LAWS
1. SCOPE.OBJECTS AND CHARACTERISTICS OF COMPANIES ACT. 1956. .359
2. CLASSES OF COMPANIES. 365 ********************.******************************************* *************
3. FORMATION OF cOMPANY. .371 ********** ***************************************** ** ************************
4. INCORPORATION. .373 **************************************************** .*. .
5. MEMORANDUM. ******************************* ********************************************************* ** * **************. .375
6. ARTICLES.. * ****-****** *** ********** ****** 379 **************************************"********************
7. ALTERATION.. 383
8. DOCTRINE OF ULTRAVIRES.. 387 ***************************************************************************************************
9. DOCTRINE OF INDOOR MANAGEMENT. .391 ********************************************'*********************'****
10 PROMOTERS AND PRELIMINARY CONTRACTS. 395 *********************************************************'*****
11. PROSPECTUS... 399 *******************************************************-* *********** ******o.* *** ** .********smssns
12 MEMBERSHIP.. 409 ************************** ********************"******************************************************************"*********
13 AUDIT AND AUDITORS. 411 **************************************************************************************************************
14. APPOINTMENT AND QUALIFICATIONS OF DIRECTORS. 419
S APPLICATION FOR ALLOTMENT OF DIRECTOR IDENTIFICATION NUMBER. .423 * *****ee*e*********
lo. DUTIES OF DIRECTORS. 427 *************.***ea********************************************** *****************************
1MIETINGS OF BOARD AND ITS POWERS .431 *************************** ****************** ****
I8.1OAN AND INVESIMENT BY COMPANY 19 APPOINIMINI AND REMUNERATION OF MANAGERIAL PERSONNEEL
437 * rmmeaee***naese*****************
441 *********************** ********'***
STUDY N01ES 8 - THE RIGHT TO INFORMATION ACT, 2005
CONCIPIS ANID DEINITIONS ... 447 emnarseanemnaa anearsnre *ssremm***9***sermen* *****
RIGHT O INN ORMAIION AND OBLIGATIONS OF PUBLIC AUTHORITIES 449 * **********************
INI ORMAIION COMMISSIONS ...453 '*****************#*****
STUDY NOTES 9 - CORPORATE GOVERNANCE
.457 ICONCTPTAND DEFINITION -
...461|.......4, CORPORATT GOVTRNANCE ********* **************
467 CORPORATE GOVERNANCE IN INDIA - --. - -..*. .r* -oii ****epe*e* **** *******************
... 475 4 CORPORATI AND INTERNAL AUDITIORS **************** **************t**************
481 5 STAIUlORY AUDITS.. ***************************** **************rd
... 485 STUDY NOTES 10 - ETHICS AND BUSINESS
493 . ******************** STUDY NOTES 11 - ETHICAL CONFLICT
Chapter 1
THE INDIAN CONTRACT ACT, 1872
CONTENTS OF THE CHAPTER
1.1 Introduction
1.2 Concepts and Definitions 1.3 What is a Contract?
1.4 Agreement
1.5 Essential Elements of a Valid Contract
1.6 Classification of Contracts 1.7 Features of Multilateral Trade Agreements
2
TABLE OF CONTENTS
CHAPTERS
NO.CHAPTER NAME PAGE NO.
1
Introduction 7
Objectives 8
Scope 9
Limitation of the study 10
Company profile 11
Theoretical review 18
Research Methodology 26
2 Data Analysis and Interpretation 34
3
Findings 62
Suggestions 63
Conclusion 64
References 65
Appendix - Questionnaire 66
3
LIST OF TABLES
TABLE NO.
TITLE PAGE NO.
1 DISTRIBUTION OF RESPONDENTS BY THEIR
EXPERIENCE
34
2 RESPONDENTS OPINION ABOUT JOB SATISFACTION
35
3 RESPONDENTS OPINION ABOUT COMPENSATION 36
4 OPPORTUNITIES FOR IMPROVEMENT & SELF
DEVELOPMENT
37
5 RESPONDENTS OPINION ABOUT WORKING
ENVIRONMENT
38
6 RESPONDENTS OPINION ABOUT CO-OPERATION 41
7 JOB RESPONSIBILITIES 42
8 PARTICIPATIVE MANAGEMENT 43
9 POLICIES & ADMINISTRATION PRACTICES 44
10 RESPONDENTS OPINION ABOUT WORKLOAD 45
11 REASONS FOR AVAILING LEAVE 46
12 RESPONDENTS OPINION ABOUT CREATIVE JOB 47
13 RESPONDENTS OPINION ABOUT JOB
CHALLENGING
48
14 OPPORTUNITIES TO UPDATE KNOWLEDGE AND
SKILLS
49
15 RESPONDENT OPINION ABOUT SETTING GOALS 50
16 INTERVALS FOR SETTING GOALS 51
17 APPRECIATION FOR QUALITY WORK 52
4
18 RESPONDENTS OPINION ABOUT PROVIDING
SUGGESTIONS
53
19 RESPONDENTS OPINION ABOUT SWITCHING JOBS 54
20 INVOLVEMENT IN JOB 55
21 RESPONDENTS OPINION ABOUT CREATIVE JOB 56
5
LIST OF CHARTS
TABLE NO.
TITLE PAGE NO.
1 DISTRIBUTION OF RESPONDENTS BY THEIR
EXPERIENCE
34
2 RESPONDENTS OPINION ABOUT JOB SATISFACTION
35
3 RESPONDENTS OPINION ABOUT COMPENSATION
36
4 OPPORTUNITIES FOR IMPROVEMENT & SELF
DEVELOPMENT
37
5 A RESPONDENTS OPINION ABOUT WORKING
ENVIRONMENT
38
5 B Sanitary conditions 39
5 C Ventilation and lighiting 39
5 D Water facilities 40
.6 RESPONDENTS OPINION ABOUT CO-
OPERATION
41
7 JOB RESPONSIBILITIES 42
8 PARTICIPATIVE MANAGEMENT 43
9 POLICIES & ADMINISTRATION PRACTICES 44
10 RESPONDENTS OPINION ABOUT WORKLOAD 45
11 REASONS FOR AVAILING LEAVE 46
12 RESPONDENTS OPINION ABOUT CREATIVE JOB 47
13 RESPONDENTS OPINION ABOUT JOB
CHALLENGING
48
14 OPPORTUNITIES TO UPDATE KNOWLEDGE AND
SKILLS
49
6
15 RESPONDENT OPINION ABOUT SETTING GOALS 50
16 INTERVALS FOR SETTING GOALS 51
16 APPRECIATION FOR QUALITY WORK 52
18 RESPONDENTS OPINION ABOUT PROVIDING
SUGGESTIONS
53
19 RESPONDENTS OPINION ABOUT SWITCHING
JOBS
54
20 INVOLVEMENT IN JOB 55
21 RESPONDENTS OPINION ABOUT CREATIVE JOB 56
7
CHAPTER 1
1.1 INTRODUCTION
Wastage and spoilage Employee Morale refers to an attitude of satisfaction with a desire
to continue and strive for attaining the objectives of a factory. Morale is purely emotional. It is
an attitude of an employee towards his job, his superior and his organization. It is not static
thing, but it changes depending on working conditions, superiors, fellow workers pay and so
on.
Morale may range from very high to very low. High Morale is evident from the positive
feelings of employees such as enthusiasm, desire to obey orders, willingness to co-operate
with coworkers. Poor or low Morale becomes obvious from the negative feelings of
employees such as dissatisfaction, discouragement or dislike of the job. Importance of
Employee Morale:
Employee Morale plays vital role in the origination success. High Morale leads to success and
low Morale brings to defeat in its wake. The plays of Morale is no less important for an
industrial undertaking. The success of failure of the industry much depends up on the Morale
of its employees.
2
TABLE OF CONTENTS
CHAPTERS
NO.CHAPTER NAME PAGE NO.
1
Introduction 7
Industry Profile 9
Company Profile 11
Need of the study 30
Scope of the Study 31
Objective of the study 32
Limitations of the Study 33
Research Methodology 34
2 Data Analysis and Interpretation 48
3
Findings 59
Suggestions 60
Conclusions 61
Appendices 62
References 66
3
LIST OF TABLES
TABLENO.
TITLE PAGE NO.
1 ANALYSIS OF QUALITY OF OFFERS OFFERED BY
AMARA RAJA TO ITS CUSTOMERS
41
2 REQUIRED INFORMATION /CLARIFICATION ON
TIME ITS CUSTOMERS REGARDING PRODUCTS OF
AMARA RAJA
42
3 TABLE SHOWING COMPETENCE OF DEALING
PERSONAL
43
4 ANALYSIS OF PERUSASION EFFECTIVENESS OF
THE CUSTOMERS
44
5 ANALYSIS OF QUALITY OF ENGG. &
COMMERCIAL DOCUMENTS ARE PROVIDED BY
THE COMPANY
45
6 SHOWING THE SUPPLY LEAD TIME & STATUS
UPDATING
46
7 SHOWING THE DELIVERY REQUIREMENT OF TH
CUSTOMERS
47
8 ANALYSIS OF SUPPLY WITHOUT DEVIATION 48
9 ANALYSIS OF SUPPLY WITHOUT DEVIATION 49
10 ANALYSIS OF SUPPLY WITHOUT DEVIATION 50
11 ANALYSIS OF PRODUCT LOOK & FEEL 51
12 ANALYSIS OF PRODUCT LOOK & FEEL 52
13 ANALYSIS OF PRODUCT PERFORMANCE 53
14 ANALYSIS OF RELIABILITY OF THE PRODUCT 54
15 ANALYSIS OF PRODUCT-COMPTETION 55
4
16 ANALYSIS OF COMPETENECE OF SERVICE
PERSONNEL
56
17 ANALYSIS OF TRAINING ON INSTALLATION &
COMMISSIONING, OPERATION MAINTENANCE
57
18 ANALYSIS OF AFTER SERVICE COMPARED TO
COMPTETION
58
5
LIST OF CHARTS
TABLENO.
TITLE PAGE NO.
1 ANALYSIS OF QUALITY OF OFFERS OFFERED
BY AMARA RAJA TO ITS CUSTOMERS
41
2 REQUIRED INFORMATION /CLARIFICATION ON
TIME ITS CUSTOMERS REGARDING PRODUCTS
OF AMARA RAJA
42
3 COMPETENCE OF DEALING PERSONAL 43
4 ANALYSIS OF PERUSASION EFFECTIVENESS OF
THE CUSTOMERS
44
5 ANALYSIS OF QUALITY OF ENGG. &
COMMERCIAL DOCUMENTS ARE PROVIDED BY
THE COMPANY
45
.6 SHOWING THE SUPPLY LEAD TIME & STATUS
UPDATING
46
7 SHOWING THE DELIVERY REQUIREMENT OF
TH CUSTOMERS
47
8 ANALYSIS OF SUPPLY WITHOUT DEVIATION 48
9 ANALYSIS OF SUPPLY WITHOUT DEVIATION 49
10 ANALYSIS OF SUPPLY WITHOUT DEVIATION 50
11 ANALYSIS OF PRODUCT LOOK & FEEL 51
12 ANALYSIS OF PRODUCT LOOK & FEEL 52
13 ANALYSIS OF PRODUCT PERFORMANCE 53
14 ANALYSIS OF RELIABILITY OF THE PRODUCT 54
15 ANALYSIS OF PRODUCT-COMPTETION 55
16 ANALYSIS OF COMPETENECE OF SERVICE 56
6
PERSONNEL
16 ANALYSIS OF TRAINING ON INSTALLATION &
COMMISSIONING, OPERATION MAINTENANCE
57
18 ANALYSIS OF AFTER SERVICE COMPARED TO
COMPTETION
58
7
CHAPTER – 1
INTRODUCTION
Customer Satisfaction:
Customer satisfaction depends on products / services perceived
performance in delivering value to a buyer’s expectations. If the product/service
performance falls short of the expectations, the buyer is dissatisfied. If
performance matches expectations, the buyer is satisfied. If performance exceeds
expectations, the buyer is delighted.
Lot of companies goes out of their way to keep their customers satisfied.
Satisfied customers make repeated purchases, and they tell others about their
good experiences with the product, which is known as word of mouth. The key is
to match customer expectations with company performance. What they can
deliver, then delivering more than they promise. Customer satisfaction is closely
linked to quality. In recent years many companies have adopted Total Quality
Management (TQM) Programs designed to constantly improve the quality of
their products, services and marketing processes, quality has a direct impact on
product performance and hence on customer satisfaction.
In the narrowest sense quality can be defined as “freedom from defects”,
but most Customer – Centered companies go beyond this narrow definition of
quality instead they defined “quality in terms of customer satisfaction. For
example the vice president of quality at Motorola, a company that pioneered total
quality efforts in the United States, says that, quality has to do something for the
customer.
Our definition of a defect is if the customer does not like it, it is a defect”.
Similarly the, American society for quality control defines quality as the totality
of features and characteristics of a product or service that bear on its ability to
satisfy customer needs. These customer – focused definitions suggest that a
company has achieved total quality only when its products or services meet or
exceed customer expectations. Thus, the fundamental aim of total quality
movement has become total customer satisfaction. Quality begins with
custo0mer needs and ends with customer satisfaction.
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CONTENT
CHAPTERS DESCRIPTION PAGE NO
PREFACE
LIST OF TABLE
TABLENO.
PARTICULARSPAGENO.
1 29
2 30
3 31
4 32
5 33
6 34
7 35
8 36
9 37
10 38
LIST OF TABLE
TABLENO.
PARTICULARSPAGENO.
11 39
12 40
13 41
1442
1543
16 44
17 45
18 46
19 47
20 48
INTRODUCTION
Training and development
Employee development Human resource development learning and development
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