Key Management ConsiderationsFor Cloud DeploymentsFor Cloud Deployments

Stephen ElliotpVP, Business Unit StrategyInfrastructure Management and Automation

The Transition to “Elastic” IT

• SaaS, IaaS, PaaS• Virtualization, SOA,

• Network• e-mail based groups

, ,Web 2.0

The Cloud:•Elastic

g p• Moving data

Distributed

Web 2.0:•Collaborative•Mobile•Dynamic

•Elastic•Self-provisioning•Pay per use•Virtualized•Simplified

• Minicomputer• Unix

Mainframe

Distributed x86 Computing

y p

2009

E i h k h l d h f h

2

Economic shock has accelerated the pace of change

July 29, 2009 Copyright © 2009 CA

Key Cloud Management Challenges

• “Linux boxes will not run themselves” Operations

• Who will configure, tune, certify, schedule and make updates to virtual appliances?

• Ensure application vulnerabilities map 1:1 on production host (e g QA runs Microsoft

• Virtual machine configuration management

• Account management• Public life cycle management• Infrastructure outsourcing support on production host (e.g. QA runs Microsoft

Hyper-V, Prod. may run Xen)

• A new asset class (Virtual Machine) that is prone to sprawl, rogue instances and unapproved usage

• Infrastructure outsourcing support• Application outsourcing support

Applications• Application/web server security

• Is there a plan to develop a new set of operational processes, procedures and standards?

• Are there guidelines to harden a cloud-based OS?

• Application/web server security• Database security• Message-level security• Local file system encryption• Log file encryption

It’s better to rely on a known software stack configuration. We’re still probably a few years from a Trusted Computing Platform Cloud.

• How important is it to the end users to know Hardware• Operating system hardening

• Network security

pwhere, geographically, their data is stored?

p g y g• Physical server segregation• Perimeter security• Virtual (hyper-visor) firewall

configuration

July 29, 2009 Copyright © 2009 CASource: Accenture

What Your Peers and Analysts Tell Us

Cloud Scalability is Critical to Success

> Top-down approach

> Integrated, end-to-end fault andperformance management

> Model-based root cause and impact analysis

> Virtualization management

> Service provider class

> Integrated APM> Integrated APM

> Customizable business service views

4 July 29, 2009 Copyright © 2009 CA

Virtualization a Driving Factor for Automation in the Cloud

Value Maturity

• Dynamic Virtualization Management

• Self Service • Application Deployment

Agility/Speed

Business-DrivenBusiness Driven Assurance & Automation

• Server & ApplicationProvisioning + Configuration Mgt

Risk Reduction

Automation

ResponsiveService AutomationConfiguration Mgt.

• Virtualization Provisioning• Workload Automation• Process AutomationCost

ReductionEfficientDomain A t ti

Automation

• Application/Systems Discovery• Physical and Virtual

Availability & Performance Mgt.QualityActiveDiscovery & M it i

Automation

Inform Conform(A )

TransformPhases

y g• Configuration Monitoring

Quality Monitoring

5

(Automate)

July 29, 2009 Copyright © 2009 CA

Management Will Enable Broad Virtualization Rollouts in the Cloud

Management “Tipping Points”

Development and Test

LimitedProduction

ExtensiveProduction

EnterprisePlatform

• Few mgt. needs

• Little exec. visibility

• No process impact

• P+V Systems Mgt.

• Performance Mgt.

• Business Continuity

• Provisioning Change

• Integrated Network Mgt.

• Application Performance

• Private & Public Clouds

• Service Oriented Infrastructurep p

• Few compliance, security concerns

• Provisioning, Change& Configuration Mgt. • Chargeback

• Compliance & Security

• Capacity Planning

• Predictive Orchestration

• Next Generation DC

July 29, 2009 Copyright © 2009 CA

Integration Is Critical For Maximum Efficiency

Public Clouds:(Provider-Internet)

Private Clouds:(Data Center-Intranet)

Federated Clouds:(Public and Private)(Provider Internet) (Data Center-Intranet) (Public and Private)

Use a common set of toolsf i d f ffi i i

NetworkNetwork Data CenterData Center Database Database SecuritySecurity Application Application

for a myriad of efficiencies

& Systems Mgt.

& Systems Mgt.

Data CenterAutomationData CenterAutomation

Database Mgt.

Database Mgt.

SecurityMgt.

SecurityMgt.

Application Mgmt.

Application Mgmt.

•Voice/Video/Data •Workload automation •End-to-end •Transaction mgt.•ID and access mgmt.

•Models-based

•Automated

•Thresholding

•Self-service

•Business policy driven

• performance

• integration

•Automatic detection

•Multi-threshold alarms

•Root cause analytics

•Business impact

•Information mgmt.

•Threat management

Virtual and Physical Management

July 29, 2009 Copyright © 2009 CA

Recognizing the Cloud Service Buyer

Management Delivers Service Quality

Business Users

Customer

Consumers IT Administrators Development/Test

Cl dCloudServiceModels

IAAS PlatformAAS SAAS ProcessAAS

Management

SecurityProcessAutomation

InfrastructureOptimization

ApplicationPerformance

Root CauseAnalytics

Models-based

8 July 29, 2009 Copyright © 2009 CA

Cloud Strategy Guidance

Global Use Case: 40K servers, 50K MIPS, 20+ PB

> Pricing: to clients must be competitive vs benchmarks

> Service quality: reliability business impact service > Service quality: reliability, business impact, service restoration

> IT capabilities: good is “good enough” versus customization> IT capabilities: good is good enough versus customization

> Risk management: understand security requirements/entitlements, protect against accidental actsq / , p g

> Team/Organization: right people and right partners

Can these principles be YOUR Cloud scorecard?

9 July 29, 2009 Copyright © 2009 CA

Key Recommendations

> Virtualization is a critical architecture for cloud services

> Budget for management that lowers costs, but more importantly positions for long term but more importantly positions for long term growth

i i k h i i> Automation is a key theme ⎯ incorporate it throughout the discussion

10 July 29, 2009 Copyright © 2009 CA

Proven Results Across All Business Segments

SERVICE PROVIDER

GOVERNMENT

FINANCIAL SERVICES

HOSPITALITY RETAIL HOSPITALITY, RETAIL & SERVICES

EDUCATION

TRANSPORTATION & MANUFACTURING

HEALTHCARE

& MANUFACTURING

11 July 29, 2009 Copyright © 2009 CA

Thank You