George LowderChief ExecutiveTransport for Edinburgh

The TfE Vision…

To provide world class, integrated, environmentally-friendly and socially-inclusive transport which plays a central role in the future prosperity of Edinburgh and the Lothians.

119M Passengers in 2014

5.3M Passengers in 2015 5M Passengers in 2014

121.1M Passengers in 2015

2015 £142.4MRevenue

£22KLoss

in 2015

2014£135.2

MRevenu

e

£564K Loss in 2014

2015 £10.6M

Op Profit

2015 Performance Results

Customer Satisfaction and Awards

Lothian Buses - Public Transport Operator of the Year 2016 Best Bus Service for Lothian Country Buses 113 Service – Going Your Way

Lothian BusesSustainable Development 2016

Edinburgh Trams – Operator of the Year 2015

Edinburgh Trams overall satisfaction 2015 – 97%Lothian Buses overall satisfaction 2014 – 94%

Context for Continual Improvement

• Best medium sized city.• Continued growth and prosperity – City Deal £1.5Bn.• City Vision 2050.• Growing population, more people living longer. Over

65 population in city region has increased by 20% since 2005.

• Increasing visitor numbers during world’s largest arts festival:– EIF and Fringe tickets sales for 2016 up by 7.7%. Some

£4.2M revenue. £313M economic benefit in total.• Active Travel.

– Walking and cycling modal share higher.• Emissions targets.

The TfE Purpose…• Integrate and develop – across the Group

and public transport• Coordination (up) – with Council, SEStran,

Transport Scotland, Scottish Government and in Edinburgh

• Cooperation (over) – with neighbours• Collaboration (out) – with transport partners• Project Delivery – for the City• Parent Company - for the components of the

TfE Group

2016 - Year of Enhancement• Adult City return ticket–

Implemented April 2016• Doubling of the frequency during

AM/PM peaks (10-5mins) Implemented July 2016

• Later trams to support the festivals–August 2016

• TVM improvements–reliability improvements, relocation into Airport Terminal and contactless payment-Ongoing

• Synchronise early starts with Edinburgh Airport flight timings–Under review

• Enhanced 7.5 minute all day service-December 2016

2016 - Year of Enhancement• First in Scotland to provide real

time passenger information using Google maps.

• Ongoing refurbishment of travel shops and new shop opened opposite Haymarket Station.

• EastCoast Buses launched two new routes in August connecting North Berwick with Musselburgh and Edinburgh and Dunbar with Haddington and Edinburgh.

• Thirty new open-top double deck vehicles introduced for Edinburgh Bus Tours.

• Extra two million passengers travelled on LB services in 2015, taking the total for the year to over 121 million.

Gateway station connects Fife Line to Airport - Under Construction opening December 2016

Integration With Other Modes

2017 – 2021 Continual Improvement• Tram Extension

Medium Term

Tram Extension• Tram Extension Phase 1a and Phase 1b - Decision

process commences early 2017

Tram Extension

2017 – 2021 Continual Improvement

• Tram Extension• Tackling Congestion

Tackling Congestion - Keeping the City Moving

2017 – 2021 Continual Improvement

• Tram Extension• Tackling Congestion• Improving the public transport offer

to encourage modal shift

Modal ShiftFerrytoll

Ingliston

Hermiston

Straiton

Sheriffhall

Newcraighall

Wallyford

2017 – 2021 Continual Improvement

• Car Club• Taxis• Health and

social care transport

• Technology• Spatial

strategies

Medium Term

Future Developments

Issues

• Governance

Shareholder Agreement

(SA)

SASA

SASA

01/12/05 Tpt (sc) Act 2005Regional Transport Strategies

MinorityShareholder Agreement

Operating Agreement

1

2

3

TRAM

ACTIVE TRAVEL

CITY TAXI

CITY CAR CLUB

TRAVEL AMBASSADO

RS

BUS/TRAM INTEGRATION

CITY OPS

COMMS TDM CYCLE SCHEM

E

BUS STATIO

N

P&R WAYFINDING

EDIN TRAVEL

SUBSIDISED SERVCES

Priority

Issues

• Governance• Funding• Balancing strategic priorities

The Future of TfE

To provide world class, integrated, environmentally-friendly and socially-inclusive transport which plays a central role in the future prosperity of Edinburgh and the Lothians.

Questions

Back Up Slides

The System

• 14 kilometres of double track running line• 15 tram stops (16th - Edinburgh Gateway under construction)• 5 Interchanges with other transport networks• Depot halt for staff use• Services operate every 10-12 minutes between 05:00

- 23:45• End to end Journey time of 40 minutes

Tram Fleet• 27 CAF units• 42.8 metres long (in seven sections)• 250 passengers • 78 seats, 2 dedicated wheelchair spaces• 100% low floor, step-free boarding• Wide gangways and room for luggage• 70kph maximum speed (50mph)• 18 of 27 trams in the Operational pool at any one

time• 12 weeks in Conservation – Minimal maintenance• Pre Service daily operational checks - undertaken

by Edinburgh Trams • CAF Maintenance traditional cumulative regime

based on a 2 weekly cycle

Exceeding Performance Targets99.74% of journeys completed

98.00%

98.50%

99.00%

99.50%

100.00%

Average Journeys Completed %

2015 2016

Yr On Yr Improvement Jan to Jun

% Jo

urne

ys C

ompl

eted

Exceeding Ridership Targets7% year on year patronage growth

4,500

5,000

5,500

6,000

Patronage Year On Year

2015 Actual 2016 Latest Forecast

Year Of Operation

Patr

onag

e

'000

Exceeding Customer ExpectationsReduction in complaints leads to 97% customer satisfaction

P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P130.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

Customer Service Performance

Year 1 Of Op's Year 2 Of Op's

Com

plai

nts

Per '

000

Jour

neys

Launch Of Serv 31st May 2014

Festival Yr 1

Exceeding Revenue Targets10% year on year revenue growth

7,500

8,500

9,500

10,500

Service Income Year On Year

2015 Actual 2016 Latest ForecastYear Of Operation

Reve

nue

£,00

0

Exceeding Budget TargetsForecasted operating profit by end of 2016

-950

-850

-750

-650

-550

-450

-350

-250

-150

-50

50

150

Edinburgh Trams Pre Tax Operating (Loss) \ Profit

2014 - CEC 15 Yr Plan - 7 Months 2014 - 7 Months Actual 2015 - CEC 15 Yr Plan 2015 - Unadjusted Full Yr Actual 2016 - CEC 15 Yr Plan

2016 - Forecast Full Yr

'£'0

00

Online to return Op Profit for 2016

Months

7 Months Only

7 Months Only

Recent Initiatives

App improvements for the visually impaired

Free travel for guide dog trainers

Bike trial concluded and now carried on trams

Mobility scooter trial concluded and now carried on trams

‘Red Eye’ early morning airport timetable trial

Supporting other operators during Forth Road Bridge

closure

Recent Initiatives

Customer Information Lounge at Edinburgh Airport

Ticketing Products - SmartcardsRidacard

• Unlimited, discounted travel – circa 75,000 users

• Adult, Junior & Student

• 1 week, 4 weeks, annual or recurring Direct Debit

• Purchase in Travelshops, top-up in Travelshops or through PayPoint

Citysmart

• Stores up to 50 pre-paid single journeys

• Purchase online or in local Travelshops

• Top-up in Travelshop, at Park & Ride kiosk or on bus

• In excess of 15,000 cards issued, over 1m journeys used since launch

Ticketing Products – m-ticket• Launched in November 2013

• Over 90,000 registered users

• Digital versions of all paper tickets

• Currently a secure flash pass

• Innovative “Swipe, Tap, Share” feature

• Manual “activation” for checking by driver on Bus, QR-scanning for Tram