1 KPAMA Journal Keystone Chapter of AAHAM March 2015 Meetings/Officers...................pg. 1 President’s Letter ....................pg. 2 New Members........................pg. 3 Chapter Excellence................pg. 4 Keystone AAHAM Certification Corner ..............pg. 6 Please Pay First, More Hospitals Say ...........................pg. 7 Meet a Member ......................pg. 9 Do You Remember ...............pg. 10 Expect TCPA Suits Over Prescription Messages in 2015...................................pg. 11 Golf Outing Update.............pg. 14 Speakers & Topics................pg. 14 Board of Directors................pg.15 Corporate Sponsors..............pg.16 INSIDE THIS ISSUE UPCOMING MEETINGS 3/30/2015 - 3/31/2015 4/15/2015 5/14/2015 6/17/2015 Legislative Day Washington, D.C. Board Meeting -Philhaven Hospital Training Center; Lebanon, PA Keystone Educational Meeting Central Penn College - Summerdale, PA Board Meeting - Lehigh Valley Health Network; Allentown, PA 2015 OFFICERS OF THE BOARD OF DIRECTORS Carolyn Brown, CRCE-I Chairman of the Board Philhaven Phone: 717-270-2460 [email protected]Roger Poremsky, CRCE-I Chapter President PATHS, LLC Phone: 610-437-7144 Email: [email protected]Bill Major, CRCE-I, CRCS-I Chapter Vice President Wellspan Health [email protected]Phone: 717-812-3907 Lisa Laudeman, CRCE-I, CRCE-P Chapter Treasurer PPI [email protected]Kim Raſtery Chapter Secretary HRSI Phone: 215-391-4834 kraſt[email protected]Irene Parks Elected Board Member Financial Recoveries Phone:856-669-2270 [email protected]Christine I, CRCE-I Elected Board Member Wellspan Ephrata Community Hospital Phone: 717-733-5901 [email protected]
Transcript
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KPAMA JournalKeystone Chapter of AAHAM
March 2015
Meetings/Officers...................pg. 1President’s Letter....................pg. 2New Members........................pg. 3Chapter Excellence................pg. 4Keystone AAHAMCertification Corner..............pg. 6Please Pay First, MoreHospitals Say...........................pg. 7Meet a Member......................pg. 9Do You Remember...............pg. 10 Expect TCPA Suits Over Prescription Messages in 2015...................................pg. 11Golf Outing Update.............pg. 14Speakers & Topics................pg. 14Board of Directors................pg.15Corporate Sponsors..............pg.16
INSIDE THIS ISSUE
UPCOMING MEETINGS
3/30/2015 - 3/31/2015 4/15/2015
5/14/2015
6/17/2015
Legislative Day Washington, D.C.Board Meeting -Philhaven HospitalTraining Center; Lebanon, PAKeystone Educational MeetingCentral Penn College - Summerdale, PABoard Meeting - Lehigh Valley Health Network; Allentown, PA
2015 OFFICERS OF THE BOARD OF DIRECTORSCarolyn Brown, CRCE-IChairman of the Board PhilhavenPhone: 717-270-2460 [email protected]
Roger Poremsky, CRCE-IChapter PresidentPATHS, LLCPhone: 610-437-7144 Email: [email protected]
Bill Major, CRCE-I, CRCS-IChapter Vice PresidentWellspan [email protected]: 717-812-3907
Christine Ifft, CRCE-IElected Board Member Wellspan Ephrata Community HospitalPhone: [email protected]
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Dear Keystone AAHAM Members and Friends,
Just returned from another National AAHAM Legislative Day in Washington. This annual event is something everyone should attend at least once. What a great experience it is and again your Keystone Chapter and Pennsylvania made up a large portion of the more than 100 who attended.
Legislative Day is just another great example of what AAHAM is all about. The convergence of mem-bers addressing with our legislators’ staff the current topics challenging providers and vendors. We had many good meetings with our Senators and Congressmen. National AAHAM does a great job in providing material and tips on how to give your presentation to legislative aides and it is a rewarding experience.
Don’t forget our upcoming Keystone Educational meetings May 14, July 15, the September 24th joint meeting with Philadelphia AAHAM at The Desmond in Malvern, PA as well as a soon to be an-nounced Frank Gill Memorial Golf Outing.
I encourage everyone who is not a National Member to join today. National AAHAM is the one rev-enue cycle organization that addresses everything from patient access to bad debt and charity. I also would like to see those who are not professionally certified to consider the many levels of certification available. No matter your area of revenue cycle experience AAHAM has a certification level to both challenge and reward you. Please contact me at [email protected] or by calling me at 484 614-4880 and I will be happy to discuss the valuable benefits of both membership and certification.
Best Regards,
Roger Poremsky, CRCE-IKeystone Chapter President
President’s Letter
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KPAMA Journal Editorial Policy & Objective
The KPAMA Journal Magazine is published by the Keystone Chapter of AAHAM to update the membership regarding chapter and national activities as well as to provide infomation useful to healthcare administrative professionals.
Opinions expressed in articles or features are those of the author(s) and do not necessarily reflect the views of the Keystone Chapter of AAHAM, The National AAHAM organization, or the editor.
Reproduction and/or use of the format or content of this publication without the express permission of the author(s) or editor is prohibited.
Harry Albert - Modern Recovery SolutionsEric Baines - Fulton County Medical Center
• Study session sign in sheets. Please include: participant’s names, date and length of time spent. This includes sessions given for CRCE, CRCP, CRCS and CCT
• AAHAM presentations made to staff promoting AAHAM and AAHAM Mem-bership. Remember: for it to count AAHAM logo must be on the presenta-tion.
• VENDORS – if you are giving a presentation, consider including a push for AAHAM membership in your presentation?
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The Keystone AAHAM Certification Corner Spring 2015
What’s New?
The brand new professional level, Certified Revenue Integrity Professional (CRIP) exam is now available. In February 2015, AAHAM offered the first round of CRIP exams. Keystone will have its first examinee sit for the CRIP exam in May.
This certification is intended for anyone in the revenue cycle arena to help ensure that facilities effectively manage their charge master, and bill and document appropriately for all services rendered to a patient. The exam requires an in-depth, working knowledge of various revenue cycle areas and proper skill sets needed to maximize revenue and reimbursement for facilities. It also ensures that proper charging takes place to maintain compliance within the insurance payer programs.
The exam is a 4-hour, online, proctored exam consisting of 250 multiple choice and true/false questions.
2015 Certification Calendar
March 2, 2015 Registration deadline for May 2015 certification examsMay 11–22, 2015 Certification exam periodJune 1, 2015 Registration deadline for August 2015 certification examsAugust 10–21, 2015 Certification exam periodSeptember 1, 2015 Registration deadline for November 2015 certification examsNovember 9-20, 2015 Certification exam periodDecember 1, 2015 Registration deadline for February 2016 certification exams
Congratulations to Keystone AAHAM Members who recently earned their certifications!
August 2014 November 2014 February 2015Shannon Bickel, CRCS-I Mary Buterbaugh, CRCS-I Terry Balcavage, CRCP-IStephanie Crouse, CRCP-I Tricia DeBlass, CRCP-I Frank Loehle, CRCS-IAllison Fraker, CRCP-I Allison Fraker, CRCP-P (Dual) Denise Mittel, CRCS-IDanielle Guyer, CRCS-I Connie Henry, CRCS-I Davida O’Brien, CRCS-ILinda McLucas, CRCS-I Lisa Hepfer, CRCS-I John Romines, CRCP-IAllyson Moyer, CRCS-I Melita Hirst, CRCS-I Kathy Smith Danner, CRCS-IAshley Ward, CRCS-I Lorna Myers, CRCS-I
We are in the second half of the CEU Reporting Period for Professionally Certified Members (01/01/2014 – 12/31/2015).CRCEs and CRCPs must earn the appropriate number of CEUs and report them to National AAHAM by 01/31/16, to keep their certification active.CRCEs are required to have 40 CEUs (at least 20 must be from AAHAM sponsored events)CRCPs are required to have 30 CEUs (at least 15 must be from AAHAM sponsored events)
CRCEs and CRCPs who earned their certification November 2014, February 2015 or May 2015, the CEU requirements are 50% of the amounts listed above.CRCEs after Nov 2014 are required to have 20 CEUs (at least 10 must be from AA-HAM sponsored events)CRCPs after Nov 2014 are required to have 15 CEUs (at least 7.5 must be from AA-HAM sponsored events)
CRCS and CCT CEUs – If members of National AAHAM, you can also earn CEUs to maintain your certification. CRCS and CCTs are required to have 30 CEUs in the 3-year period (at least 15 must be from AAHAM sponsored events)
Persons opting not to join National AAHAM are required to re-test every three years to keep your technical certification.
Study Sessions are available upon request: they can be scheduled on Saturdays, as needed.
Please contact me if you have any questions or need assistance on your road to certifi-cation.
visit our website at www.keystoneaaham.org and follow the link to Join
Keystone AAHAM’s Email List.
Get Published
We are always looking for articles from our members.
Do you have an article on a current financial healthcare topic? Please send to [email protected].
Articles should be less than 800 words and submitted in a Word
document.
Please Pay First, More Hospitals Say ByBenSutherlyTheColumbusDispatch•SundayMay18,20147:24AM
An OhioHealth registrar called Kelley Finan to pre-register her for her scheduled outpatient arthroscopic knee surgery and verify her insurance policy.
Then the woman told Finan that she owed $1,365.16 out of pocket for the procedure.
“How would you like to pay for that today?” Finan recalled the woman asking. “We take credit cards or debit cards.”
Finan, 54, of Grandview Heights, said she refused to pay upfront, and the OhioHealth representative backed off.
“She never indicated her demand for payment was a ‘suggestion’ until I called her out on it,” Finan said.Increasingly, local hospitals are requesting not only co-pays upfront but also deductibles and co-insurance, which is the patient’s share of the cost of a covered health-care service beyond the deductible.
Officials with all local hospitals that request payment of deductibles and co-insurance before a scheduled surgery or other health care said they don’t
deny patients care if they refuse to pay upfront.
“We’re not holding patients hostage,” said Keith Coleman, Mount Carmel Health System’s chief financial officer.
On July 1, Ohio State University’s Wexner Medical Center will begin requesting — but not requiring — that deductibles be paid upfront at all of its locations where health-care services are scheduled in advance. The practice has been used sporadically for two years by Wexner Medical Center, which has not yet begun requesting co-insurance payments upfront.
Some other service providers, such as the travel industry, expect payment upfront, so it’s not unprecedented for the health-care industry to do the same, said Debra Lowe, the hospital’s administrative director of revenue cycle.
“If your car needs replaced and you owe your $500 deductible (in an insurance claim), it’s very clear that you need to pay that for services to be rendered,” Lowe said.
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In its most recent fiscal year, which ended in June, OhioHealth collected $19 million from patients at the point of service, including co-pays, deductibles and co-insurance, Berkebile said. The amount is increasing “as that portion that’s due from the patient has grown.”
Mount Carmel, meanwhile, collects about $500,000 to $1 million upfront each month from patients, said Karen Geisler, patient-financial-services consultant. She said Mount Carmel has requested upfront payment from patients, including deductibles and co-insurance, for about eight years.
Nationwide Children’s Hospital said it does not ask families of patients to pay their deductibles before services are provided.
“If we did move to collecting deductibles prior to service, we have financial counselors that would work with the family on other options,” the hospital said in a prepared statement.
Hospitals are taking such steps to head off the possibility of bad debt as consumers see their deductibles balloon for employer-sponsored and individually purchased health coverage. Among workers who are enrolled in health benefits through their jobs, 15 percent had a deductible of at least $2,000 last year, up from 3 percent in 2007, according to a survey by the Kaiser Family Foundation and Health Research & Educational Trust.In the fiscal year that ended June 30, Wexner Medical Center collected $3.6 million from patients upfront, primarily in co-pays and deductibles. That total is expected to hit $4 million in the current fiscal year, which ends next month.
Local hospital systems recorded a combined $357 million in bad debt in their most recent fiscal years, up 14 percent from a year earlier.
Larger deductibles appear to be more common with the advent of policies available through the federal government’s new health-insurance exchanges, or marketplaces, Lowe said. She said Ohio State already has seen at least three patients whose policies purchased through Ohio’s federal exchange have deductibles of at least $10,000.
More hospitals are testing and adopting the approach, said Elisabeth Russell, the founder and president of the patient-advocacy consultancy Patient Navigator. “It’s harder to collect money from someone after they’ve walked out the door.”
With far more of patients’ own money at stake, it’s important that they understand how much is owed, Russell said. But she said patients also can lose leverage in their dealings with hospitals and other health-care providers if they pay deductibles and co-pays upfront.
“I think they should, if possible, avoid paying upfront (in case) things get messed up — as they usually do — in hospital bills,” Russell said.
At Wexner Medical Center, patients’ deductible payments are underestimated to reduce the chance that a patient will be overcharged.
“The last thing we want to do is overcollect and then have to refund your money,” Lowe said.
OhioHealth began collecting co-pays upfront from patients in 2008, and deductibles and co-insurance in the past two years, said Jane Berkebile, system vice president of revenue-cycle management.
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Meet Deb SterlingKeystone Chapter of AAHAM
How did you get where you are today professionally? Goal setting was the large part of the journey along with learning from my mistakes. The Key-stone Chapter provided a huge avenue for education and networking that I would never been able to obtain without it.
What advice do you have for members that want to move up in their cur-rent healthcare careers? Make sure that you take advantage of the net-working that is available with the chapter, take the certification tests that are available and keep up to date with the current events effecting Health-care.
What is your spouse’s name? Chuck
What are your children(s) names, ages and occupations? Two Adult Daugh-ters and one 4year old Grandson What was the last book you read? “Little Bunny Foo-Foo” to the Grandson
What is your favorite movie? Remember the Titans What is your indulgence? Black raspberry italian ice from Maggie’s.
What was your first job? Waitress
What did you have for breakfast today? A breakfast drink
Where did you spend your last vacation? Luray, Va. Skyline Drive
What do you never leave home without when you travel? Money
I still can’t quite get the hang of... How to crochet anything.
Name something about you that most people don’t know. Owner of Maggie’s Italian Ice shop.
The world would be a better place if only...people would be more tolerant of each other.
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Keystone AAHAM started in 1970
Overhead paging systems
Typewriter erasers
Word processors
Fax machine use began in 1980
Addressograph “blue cards”
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As a variety of government initiatives push health care providers to better engage patients, organizations will need to avoid a number of landmines when navigating both the Telephone Consumer Protection Act and Health Insurance Portability and Accountability Act. Whether sending a refill reminder, an automated suggestion to obtain appropriate preventative care or a notice of an overdue bill, a lack of appropriate prior consent can lead to costly class actions and government fines. Throughout 2014, there were several class actions alleging that nationwide pharmacy prescription reminders violated the TCPA by sending automated or prerecorded calls or text messages without the required consent and without meeting an exception. The most recent of these cases, a complaint filed against CVS on Dec. 19, 2014, asserts that it violated the TCPA by texting refill reminders and communications about other seemingly health care-related services, such as availability of flu shots, to the named plaintiff (a prior customer). Other pharmacy chains have faced similar suits within the past year, underscoring that lack of customer consent to receive automated texts will likely be an avenue for further TCPA litigation in 2015.
TCPA Restrictions and the Health Care Message Exception The TCPA generally prohibits contacting cellphones via automated calls or prerecorded messages, including text message “calls,” except with the prior express consent of the called party (or for emergency purposes), and also prohibits prerecorded calls to residential landlines without prior express consent, except under certain exceptions created by the Federal Communications Commission. In addition, under rules adopted by the FCC implementing the TCPA, prior express written consent is required for prerecorded marketing calls. The FCC’s TCPA rules also require that consented-to prerecorded sales calls offer an automated opt-out mechanism allowing those who are called to revoke their previously provided consent. The TCPA authorizes the FCC to assess fines of up to $16,000 per violation, and allows private rights of action with $500 in statutory damages for violations, which can be trebled in the case of willful conduct. Recent class actions have yielded multimillion-dollar settlements for alleged TCPA violations. The TCPA rules include two regulatory exceptions for health care messages, provided they are made by HIPAA-covered
entities or business associates, although the FCC has provided no meaningful guidance on what constitutes a “health care message.” The first exception, coupled with a general exception for nonsales calls, applies broadly to health care messages to residential lines, such that no prior consent is needed for nonadvertising, nontelemarketing health care messages to residential lines, and the FCC’s prior express written consent requirement does not apply to HIPAA-covered prerecorded calls to residential lines (though the automated opt-out requirement still applies if the calls are for advertising or telemarketing). The FCC’s TCPA regulations do not provide the same broad exception for health care messages made to cellphones as the regulations provide for residential lines, however. For a health care message made to cellphones, the FCC appears to limit this exception to the “prior express written consent” required for advertising/telemarketing prerecorded calls. Prerecorded health care messages to cellphones for nonmarketing purposes remain subject to a prior express consent requirement. HIPAA Restrictions on the Use and Disclosure of Protected Health Information Generally, HIPAA prohibits covered entities and their
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Expect TCPA Suits Over Prescription Messages In 2015By Anna Watterson and Ronald London, Davis Wright Tremaine LLP
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business associates from using or disclosing protected health information except as permitted or required under HIPAA. To use or disclose protected health information for marketing purposes, under HIPAA, a covered entity, or a business associate acting on its behalf, must obtain the individual’s written, signed HIPAA-compliant authorization or must meet one of the exceptions enumerated in the HIPAA regulations (for face-to-face communications and for promotional gifts of nominal value made/provided by a covered entity). The HIPAA regulations define marketing as “a communication about a product or service that encourages recipients of the communication to purchase or use the product or service.” The definition of marketing specifically excludes certain refill reminders and certain communications for treatment or health care operations purposes. To qualify as a refill reminder not subject to the general requirement for an authorization for marketing communications, the refill reminder must be about a drug or biologic currently being prescribed to the individual and any financial remuneration received by the covered entity (e.g., from the drug or biologic manufacturer) must be reasonably related to its cost of making the communication.
Recently, the U.S. Department of Health and Human Services’ Office for Civil Rights issued guidance to clarify that communications about a generic equivalent, recently lapsed prescriptions (lapsed within the past 90 days), adherence communications and communications about drug delivery systems (for currently prescribed self-administered drugs) all qualify as communications about a currently prescribed drug or biologic. However, communications about new formulations, adjunctive drugs or “switch” communications do not fall within the exception. Additionally, under the treatment/health care operations exception, covered entities may be permitted to use or disclose protected health information without an authorization for treatment or health care operations purposes, including for case management, care coordination, to recommend alternative treatments, therapies, providers or settings of care and to describe health-related products or services, so long as the covered entity does not receive financial remuneration in exchange for making the communication. The HIPAA marketing restrictions (except for the broad face-to-face communication exception) do not vary based on how the communication is delivered (i.e., by prerecorded call or text message). When HIPAA and TCPA Intersect
Whether a consumer has consented to receive prescription refill communications from a pharmacy to the consumer’s cellphone has become potential fodder for class actions, even in instances where the plaintiffs have directly provided their phone number to the pharmacies. In two recent cases, the plaintiffs both alleged that they began receiving “robocalls” on their cellphones reminding them to refill prescriptions or containing other marketing messages from pharmacies they had not used in years. One federal court recently opined that if the plaintiff provided his cellphone number only for verification purposes, that provision of the cellphone number cannot be equated to consent to receive automated refill reminders on his cellphone. In that case, the court indicated that the scope of a consumer’s consent to receive calls from a business depends upon the context and purpose under which the consent was first given — the court noted that it would not find implied consent where the statute requires express consent, and stated that “[c]onsent for one purpose does not equate to consent for all purposes.” The line between marketing and nonmarketing calls can be tricky, particularly in the health care context, where providers routinely recommend products and services to patients. The recent cases in this area highlight the importance of the distinction between
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marketing and nonmarketing communications. While on the one hand, health care messages sent by HIPAA-covered entities, or business associates acting on their behalf, that constitute marketing communications may fall within a TCPA exception, those messages may nonetheless require a HIPAA-compliant authorization. Further, the inherent ambiguity in the FCC’s exemption, and the increasing number of class actions against health care providers, raise the possibility of inconsistent interpretations of how and when a HIPAA-covered entity or business associate may use automated or prerecorded messages to communicate prescription refill reminders or for other treatment or health care operations purposes. Health care providers need to understand the context in which they obtain patient phone numbers, particularly cellphone numbers. For health care providers who intend, or foreseeably could decide in the future, to make automated calls (including to meet the meaningful use patient reminder objective), intake forms should be reviewed to ensure consent is obtained under the TCPA. Indeed, seeking customer consent for such automated communications could be the simplest option for providers. In 2014, in a case against Medco Health Solutions Inc., a pharmacy
benefit management company, a federal judge granted summary judgment in favor of Medco finding that the plaintiff gave her express prior consent to be called on her cellphone when she gave that number as part of her health plan enrollment. The enrollment process specifically informed her that the health plan “may use or share the personal information provided for treatment, payment, and health care operations and may use or share the personal information with ‘other business who work for the Plan [t]o tell You about treatment options or health related services.’” The enrollment documents also informed the plaintiff of her right under HIPAA to request certain restrictions on the use or disclosure of her protected health information, a right the court noted the plaintiff never exercised. Where current health care provider or health plan enrollment or intake forms will not suffice as consent under the TCPA, providers should ensure these numbers are not used for automated calls, unless they fall within the marketing health care messages exception — which may raise HIPAA issues if the messages do not meet certain marketing exceptions — and may require compliance with the FCC’s automated opt-out rule. Even with proper consent at the time the number is obtained, there remains a risk that the
number could be transferred to a new person or that the consenting individual provides someone else’s phone number and, thus, the call is received by someone who has not provided consent, arguably in violation of the TCPA consent requirements. HIPAA-covered entities and business associates should also bear in mind that calls or text messages received by an unintended recipient could amount to an impermissible disclosure of protected health information and require breach notifications, depending on the circumstances. Additionally, HIPAA-covered entities, and business associates acting on their behalf, must honor any agreed to requests to restrict the use or disclosure of an individual’s protected health information, and must accommodate reasonable requests by individuals to receive communications by alternative means or at alternative locations (which could mean only communicating with the individual via his/her cellphone). With a myriad of issues related to sending prerecorded or automated health care messages, this promises to be a top issue to watch in 2015.
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The 9th Annual Frank Gill Memorial Golf Outing
UPDATE
1st Place with a score of 55:Barth Marino, Steve Kunkle, andMarty Park, James Fegley
2nd with a score of 63:Rich Templin, Brian Bepler, andDale Brumbach
3rd place with a score of 64:Alan Cieslak, Matt Robinson, John Perry , and Brian Cattie
Closet to the Pin on hole 14:Dale Brumbach
Closet to the Pin on 12:Marty Park
Closet to the pin on hole 5:Ed Farr
Longest Drive – Men James Fegley
Longest drive – Women Chris Stotllemyer
2014 WinnersTentative Date: October 6, 2015
9:30AM “shotgun start”
Armitage Golf Club 800 Orr’s Bridge Rd.
Mechanicsburg, PA 17050
We are looking at the possibility of doing a joint tournament with Central HFMA. Please stay tuned for further updates.
Thank you.
Dale BrumbachTournament Director
Is there a topic that you want covered at the Key-stone meetings? Is there a specific speaker that you would like to hear? Let us know!
These are your meetings and we want to know what presentations you want to see. Is there a favorite speaker from the past that you would like to hear from again?
Please contact [email protected] (Bill Major) or [email protected] (Chris-tine Ifft) and let us know potential topics, speakers, or repeat performances.
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Board of DirectorsRoger Poremsky, CRCE-IChapter PresidentPATHS, LLC2010 Bevin DriveAllentown, PA 18103Phone: 610-437-7144 Mobile: 484-614-4880Email: [email protected]
Carolyn Brown, CRCE-IChapter Board ChairpersonCertification Committee Chairperson Philhaven283 S. Butler Road, PO Box 550Mt. Gretna, PA 17064-0550Phone: 717-270-2460 Mobile: 717-926-3570Email: [email protected]
Bill Major, CRCE-I, CRCS-IChapter Vice PresidentEducation Committee ChairpersonWellspan Health 1001 S. George St.York, PA 17405Phone: 717-812-3907 Mobile: 717-586-1523Email: [email protected]
Lisa Laudeman, CRCE-I, CRCE-PChapter Treasurer1222 Running Deer DriveAuburn, PA 17922 Mobile: 570-449-0560 Email: [email protected]
Kim RafteryChapter SecretaryHRSIFederal Reserve Bank Building100 N. Independence Mall W.Suite 5NWPhiladelphia, PA 19106Phone: 215-391-4834 Mobile: 610-715-1523Email: [email protected]
Irene ParksElected Board MemberChapter Corporate Partners ChairpersonFinancial Recoveries200 East Park DriveMt. Laurel, NJ 08054Phone: 856-669-2270 Mobile: 267-334-5018 Email: [email protected]
Christine Ifft, CRCE-IElected Board MemberEducation Committee MemberWellspan Ephrata Community Hospital446 N. Reading RoadEphrata, PA 17522Phone: 717-733-5901 Mobile: 717-884-9601Email: [email protected]
Deb Sterling, CRCE-IChapter Membership ChairpersonNational Recovery Agency2491 Paxton St.Harrisburg, PA 17111Phone: 800-360-2998, Ext. 3902Mobile: 717-512-5322Email: [email protected]
Kristy Pipher-RichmondChapter Ways and Means ChairpersonCommercial Acceptance Company2 West Main StreetShiremanstown, PA 17011Phone: 717-901-4557, Ext. 214Mobile: 717-503-2821Email: [email protected]
Rob Foust, CRCE-IChapter Web MasterSusquehanna Health System1205 Grampian Blvd.Williamsport, PA 17701Phone: 570-326-8012Email: [email protected]
Mary Beth McMenamin, CRCS-ILegislative Committee ChairpersonChapter Excellence Committee MemberLehigh Valley Health Network2100 Mack Blvd, 4th FloorAllentown, PA 18103-5622Phone: 484-884-2671Mobile: 484-225-7213Email: [email protected]
Sue Fasnacht, CRCS-IChapter Excellence Committee MemberWellspan Ephrata Community Hospital446 N. Reading RoadEphrata, PA 17522Phone: 717-733-5902Mobile: 717-490-2386Email: [email protected]
Rebecca Hartranft, CRCS-I/CRCS-P/CCTChapter Excellence Committee ChairpersonWellspan Ephrata Community Hospital446 N. Reading RoadEphrata, PA 17522Phone: 717-733-5928Mobile: 610-960-7017Email: [email protected]
Dale BrumbachGolf / Social Committee ChairpersonPenn Credit Corporation916 S. 14th Street, PO Box 988Harrisburg, PA 17108-0988Phone: 800-720-7293, Ext. 3433Mobile: 717-329-8695Email: [email protected]
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Keystone Corporate Partners
PLATINUM PLUS
PLATINUM
HRSIDeco
Bureau of Account ManagementKey Med Partners
Financial RecoveriesNational Recovery AgencyPenn Credit CorporationArcadia Recovery Bureau
Credit Management CompanyProCo
SalucroRevSpring Accelerate Revenue
Your participation in the Corporate Partner Program enables the Keystone Chapter to continue providing a forum for the education of our members as well as opportunities to meet and network with
