11-02-2009

KFC – NIITVirtual Worlds ForReal World Results

Splash

1) Business Case

2) The Virtual World Solution

3) Developing Virtual KFC

4) Using the Virtual World for Maximum Benefit

5) Narrative Showcase – Examples of the Breathing World

6) Question and Answer Section

Agenda

Business Case

The Virtual World Solution

Developing vKFC

CriticalMistakes

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Character Setting

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BuildSpecs

PLANNING GLOBAL DEVS COURSE DEVS

GraphicMockups

FunctionalProto

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CourseBuild

# Mistake Rationale Consequence Correct action Why this is better F I G Total Net

BenefitBasic Cash Handling

7Counts the register bank by self

Wants to quickly handle it;

Thinks the CSTM should be doing other tasks to help out

There may be disagreement on numbers if the Team Member does not agree with SS's counting, creating problems in accountability and sowing discord

Always count register in presence of CSTM

Both members agree on the exact amount that has been counted

3 5 4 12.0

8Hiding/falsifying CSTM overages or shortages by entering or deleting orders or by adding cash

Doesn't want CSTM to get in trouble

Encourages theft and fails to address training or accountability issues

Always report discrepencies in register responsibility

TMs struggling with register proceedure can be retrained;

TMs who are stealing can be caught

9Leaving money unattended

Gets caught up doing another task;

Thinks it's not a big problem to leave money in their office for a few minutes

Encourages theft and leads to losses

Always drop register pulls in the safe immediately

Makes sure that all money pulled from register is fully accounted for

3 5 4 12.0

Critical Mistakes

# Mistake Rationale Consequence Correct action Why this is better F I G Total Net

BenefitBasic Cash Handling

10Taking deposit out through the front door, unconcealed

Wants to hurry up and get back from bank;

feels neighborhood is safe and isn't afraid of robbery

Robbery, loss of income, and injury to SS

For restaurants with drive-thru, have trusted TM put deposit in product bag and hand it to SS in car through drive-thru window;

Restaurants w/o drive-thru: carry deposit to car in product bag while TM watches to ensure safety

Deposit is made safely

Critical Mistakes

Developing vKFC

CriticalMistakes

PlotSketches

Character Setting

Sketches

BuildSpecs

PLANNING GLOBAL DEVS COURSE DEVS

GraphicMockups

FunctionalProto

CastingSamples

Script

Media

CourseBuild

Character Sketches

Developing vKFC

CriticalMistakes

PlotSketches

Character Setting

Sketches

BuildSpecs

PLANNING GLOBAL DEVS COURSE DEVS

GraphicMockups

FunctionalProto

CastingSamples

Script

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CourseBuild

Course: Basic Cash HandlingTitle Module/Activity Description Interaction

s-PlaysAssoc. TPs and Topics

Reference Time (min)

2) Overview Description:The learner selects from a list of questions to ask an experienced SS. The questions will clue learners into the high level cash handling tasks they need to do during:

>> Opening>> Running a shift>> Closing

These topics are covered in a series of FAQs with characters from the curriculum. As often as possible, the answers are given in the form of stories and examples.

Review Media, Review Content,

Cash Handling Tasks, All

TPs

0:03

Plot Sketches

Course: Basic Cash HandlingTitle Module/Activity Description Interaction

s-PlaysAssoc. TPs and Topics

Reference Time (min)

3.0) Cash Handling at Opening FAQ

Description:Learners select from a list of questions to ask TMs and SSs that cover the basics of cash handling during the opening of a store. The setting reflects morning shift in ambient sound and lighting:

>> Count and Verify the deposit>> Check change fund to ensure sufficient for day>> Setting up the register for the CSTMs>> Making a deposit

When finished, the learner is directed to the store to try out cash handling at opening.

Review Media, Review Content

Cash Handling

Procedures for Store Opening

0:03

Plot Sketches

CriticalMistakes

PlotSketches

Character Setting

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BuildSpecs

PLANNING GLOBAL DEVS COURSE DEVS

GraphicMockups

FunctionalProto

CastingSamples

Script

Media

CourseBuild

Developing vKFC

Graphical Mockups

Developing vKFC

CriticalMistakes

PlotSketches

Character Setting

Sketches

BuildSpecs

PLANNING GLOBAL DEVS COURSE DEVS

GraphicMockups

FunctionalProto

CastingSamples

Script

Media

CourseBuild

Narrative Showcase: Problem Customers

Narrative Showcase: Team Member Capstone

Narrative Showcase: Shift Supervisor Capstone

CriticalMistakes

PlotSketches

Character Setting

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BuildSpecs

PLANNING GLOBAL DEVS COURSE DEVS

GraphicMockups

FunctionalProto

CastingSamples

Script

Media

CourseBuild

Developing vKFC