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K News KILWAUGHTER CHEMICAL COMPANY LIMITED 6 Spring 2015 Issue 13 5 K MIX IMPROVEMENT G LIME OPEN DAY 3 CERTS FOR KCC NEW WEBSITE
K NewsKILWAUGHTER CHEMICAL COMPANY LIMITED
6 5
Spring 2015 Issue 13
5
K MIX IMPROVEMENTG LIME OPEN DAY3 CERTS FOR KCC NEW WEBSITE
Editor’s MessageWelcome to our 13th edition of K News, our quarterly customer newsletter. We are now well into our busy season across our 3 divisions throughout the UK & Ireland. We’ve lots to tell you about in this edition, including the opening of our new G-Lime plant, new product launches and various events we’ve been at recently.
Don’t forget to use your smart phone to scan the code on the front cover or below, enabling you to read K News on your electronic browser. I hope you enjoy the read and please get in touch using the feedback links throughout.
For further information or to comment contact [email protected]
Carolyn McFallMarketing Co-ordinator
Editorial Team
Niamh-Anne McNallyMarketing Executive
Debbie WilsonDigital Marketing Co-ordinator
Lisa Blair (Marketing & Product Development Manager)
K Rend Silicone E Grade, Ivory, London
Contents
WE ARE COMMITTED TO BRINGING YOU THE LATEST INFO AND UPDATES ON THE
THREE DIVISIONS OF OUR COMPANY; K REND, KILWAUGHTER LIME & K LANDSCAPES.
HERE’S A TASTE OF WHAT’S INSIDE THIS EDITION.
FOR INSTANT NEWS UPDATES ON OUR PRODUCTS AND SERVICES DON’T FORGET
TO LIKE US ON FACEBOOK, FOLLOW US ON TWITTER & SUBSCRIBE TO US ON YOU TUBE.
Customer Charter 5
We achieve ISO 6
Order All Day 6
Improved K Mix GP Mortar 7
Customer Service Results 8
K Post 9
G-Lime Plant Relocates 10-11
New Stockists 12
Exhibitions 13
A8 Upgrade 14
Website Launched 15
CPD 16
Product Training 17
Nautical K Rend 18
K Rend jobs 18 - 20
News In Brief 21
Unusual Jobs 22
MKM Breakfast Morning 23
People 24
Charity 25
CSR 26
Diary Dates & Day in the Life 27
K RENDSilicone Coloured Renders
Transforming facades with silicone technology for 25 years
www.K-Rend.co.uk
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Transforming facades with silicone technology for 25 years
www.K-Rend.co.uk
Customer CharterOur promise to you... Service, Performance, InnovationWe believe in: Creating innovative, high performing products to meet your requirements Delivering high quality products at a competitive price Completingorderspromptly,efficientlyandtoanagreedschedule Keeping you informed on the delivery of your product or service Treating all our customers with courtesy and respect
We will be: Courteous, helpful, open and honest in our delivery of high quality products & services Professional and positive in our approach Well-informed, so that we can to help you Effectiveinlisteningandrespondingtoyouwhenyouaredissatisfiedinanyway
When you have contact with us, we will: Answerthequeryatthefirstpointofcontactwheneverpossible Arrangeapromptcallbackifwecannotansweryourqueryimmediately Arrangeanappointmentwherenecessaryforyoutospeaktosomeonewhocanhelpyou Respond to your letters, faxes and emails in a prompt and timely manner Provideasimpleandeffectiveserviceviaourwebsite
We would like you to: Provide us with the information we need to help you Provideuswithfeedbacktohelpusimproveourproductsandservices Keepanyappointmentsthatyouhavewithusandnotifyusifunabletoattend Treatourstaffwithcourtesyandrespect
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We achieve ISO 9001, ISO 14001 & OHSAS 18001
We are delighted that we now hold accreditation for all 3 internationally recognised Management Systems. We have held ISO 9001 for over 10 years, this is a certified Quality Management System (QMS) proving our ability to consistently provide good quality products and services.
In the last year we have achieved accreditation on ISO14001 & OHSAS18001 with BSI, a UKAS accredited body. These certifications ensure that we meet our legal obligations and prepare for the changing business and regulatory needs. Neil Bareham, Quality Assurance and Environment Manager commented,
“We are delighted to achieve all three accreditations highlighting our commitment to best practice. It is testament to the hard work and dedication of all staff at Kilwaughter.”
We have removed the 1pm cut off point for placing orders. Now you can order all day and receive your K Rend delivery within the same time frame.
Order All Day...
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K Mix GP Mortar is a general-purpose mortar designed for laying blocks or bricks. It canbe used as a scratch coatplasterforinternalandexternalwork,asbeddingforpaviaandasarubbedupfinishsuitableforexternalpainting.
InJanuaryweimproveditby:
• Enhancing handling properties• Improvingspraycapability• Makingiteasiertofloat/spongefinish• Makingitmoreuserfriendly
Recently K Mix GP Mortar was specified as an internalbasecoat plaster for a large housing development of 36houses in Balgriffin, CoDublin. It was chosen because itcontains air-entraining agents, which provide excellent workability.Ithastheabilitytosealblockworktopreventairleakage.
Improved K Mix GP Mortar
K Mix GP Mortar applied to walls in Balgriffin
ISO Survey ResultsWe are committed to constantly improving our customer service. Every quarter we measure our service via a customer survey for each of our three divisions. This is part of the criteria for our ISO certification, ensuring standards are met and exceeded. April 2015 results are illustrated below. If you feel we can improve our service to you, please do get in touch.
ServiceCustomer Service
K Landscapes Results
K Rend Results
Kilwaughter Lime Results
87%
13%
0% 0%
How would you rate our Product quality?
Excellent
Good
Average
Poor
100%
0%
Are deliveries arriving to you within 4 work days of ordering?
Yes
No
14%
86%
How would you rate our accessibility?
Excellent
Good
Average
poor
57%
43%
0% 0%
How would you rate our value for money?
Excellent
Good
Average
Poor
17%
33%
50%
Rank in order of imporance to your business?
Cost
Quality
Lead Times
40%
60%
0% 0%
Product Quality
Excellent
Good
Average
Poor
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K POSTRapid Set Post Concrete
Hassle Free, Rapid Setting Post Fixing
Dig a hole to the desired size, position the post
intheholethenfillhalfwaywithwater.
PourKPOSTevenlyaroundthepost,fillingthe
hole.
Tap the setting surface to remove any air
bubblesandcoverwithsoil.KPOSTwillsetin
5 to 10 minutes.
1
1
2
3
Use in 3 easy steps...
Ready to use
No mixing is required
Sets in 5 to 10 minutes
Finished job within hours
Store bag on-site in all weathers
K POST, is a rapid setting concrete for securing metal, wood and concrete posts.
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In March we were delighted to welcome customers from all over the province to the opening of our new G-Lime facility here in Larne. We relocated the plant from Co. Fermanagh during 2014 as part of our continued growth strategy.
G-Lime granulated lime is a unique fast acting lime soil conditioner; it is specially formulated to help manage soil pH improving soil fertility whilst optimising crop and grass performance. Our G-Lime distribution partner is John Thompson & Sons Ltd, who invited their customers along to the information day.
The day proved to be a great success and the biggest customer event we have had at Kilwaughter. G-Lime was showcased through an insightful features and benefits presentation, product control testing in our advanced laboratory and a tour around the newly commissioned G-Lime plant.
For more information on G-Lime visit: www.KilwaughterLime.com
R
-LIMEG Plant Opens
K Rend would like to welcome...
Gilmore Building Supplies01902 366620
SIG Maidstone01732 370500
Bridport Building Supplies01308 420794
Chalford Building Supplies Ltd.01453 732600
EPD01376 335000
Avonside Supplies01782 414455
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David Covers (Portsmouth)02392 671900
StockistsNew Stockists
For more information on our Stockists visithttp://www.k-rend.co.uk/find-a-stockist
David Covers (Lewes)01273 476133
Homebuilding & Renovating Show
In March we exhibited at the 3 day Homebuilding andRenovating Show at the NEC, Birmingham. The busyshow had a footfall from architects, home owners, industry professionalsandvariousbusinesses.Frominteriordesignto exterior landscaping, roofing to flooring, restoration tonew-builds, theHomebuilding &Renovating Show had itall. This exclusive show provided the opportunity to discuss projects with celebrity experts Charlie Luxton and Julia
ExhibitionsExhibitions
K Rend exhibited at Self Build &ImproveYourHomeShowinFebruaryat the Kings Hall, Belfast; whichshowcased 200 suppliers over 3days. The K Rend team were on hand to offer expert technical support andadvice for renovations, extensions, home improvementsandnewbuilds.The 3 days included free seminars,demonstrations & product promotions. Theshowwasattendedbyarchitects,plasterers, industry professionals as wellashomeowners.KRendwillbeexhibitingatthenextshowinDublin11th–13thSeptember.
Formoreinformationpleasevisit
www.selfbuild.ie
Self Build Belfast
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K Rend’s stand at Self Build & Improve Your Home
K Rend exhibit at NEC in March
Kendell, an advice centre for one-to-one consultations, exclusive seminars and masterclasses plus over 500 suppliersoffering1000sofproducts.WewillbeexhibitingatthenextshowinLondon25th–27thSeptember2015.
Formoreinformationvisit
www.homebuildingshow.co.uk
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Kilwaughter supplies 1000 tonne of Asphalt Filler
Kilwaughter supplied 1000 tonne of asphaltfillertothe£130mA8upgrade,the principal route from Belfast to the majorseaportofLarnewherealargepercentage of Northern Irelands freight arrives and departs.
TheA8runsfromtheM2atGlengormleytoLarneandispartoftheEuropeanRouteE01.Thecarriagewayisbeingbuilttothesecondhigheststandardforan all-purpose road consisting of two lanesineachdirectionandnobreaksinthe central reservation.
Theaveragetrafficlevelbeforethedoublelaneimprovementprojectcommencedwas18,000vehiclesperday, close to the upper limit for a single-carriageway road. The use of asphalt fillerwillreducenoisepollutionandincrease safety and comfort for drivers.
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A8 UpgradeNews
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Wearedelightedtosharewithyouournewlyredesignedwebsite,withaboldnewlookandenhancednavigationexperience.Itusesresponsivedesigntechnologywhichprovidesoptimalviewingwhateveryourbrowser,somobileandtabletusershavethebestpossibleexperienceonsmallerscreens.
Whats New?
• Simplifiedproductranges:SiliconeThinCoat&SiliconeScrapedTexture• Improved homepage design with a cleaner layout• New imagery & refreshed copy throughout • 'Why K Rend?' section• Technical Support section• Customer Testimonial videos & reviews• Swatches section• Colour Simulator• Design Advice• FindaStockist• MorevisualLiteratureLibrary• Improved Contacts section• Dedicated Applicator & Architect support pages• Info on TV programs K Rend products have featured on• Intuitive and consistent site-wide navigation system
Thenewtechnologywillimproveuserexperience,reliabilityanddownloadspeed.Itultimatelyinforms,makinguseasiertodobusinesswith.
Wewillberollingoutnewpagesandfunctionalityoverthecomingmonthsandwepromisetocontinuallyexpandouronlinecontenttokeepyouupdatedwiththelatestinformation.Socheckbackoften,andconnectwithusonyoursocialnetwork.
Optimal viewing website launched
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CPD Seminars K Rend currently offer 2 CPD seminars, which are open to anyone, not just architects. They are:
• Principles of Render Application Over Masonry Substrates
• New British Standards for External Render
Each presentation lasts 30 minutes and attendance is free of charge. All registered RIBA & RIAI professionals can expect to obtain Category 1 CPD credits for attending.
Architects that have completed CPD’s with us in the last 3 months include:
• East West Architecture • Ken Scadden Associates• Crowther Overton Hart Associates• Douglas Brigg Associates• Quinn Design Associates• Matthew Ahern• Bett Homes• Scotia Homes• Clarman & Co Architects • MH Associates • R E Quinn Architects • White Ink Architects • GM Design • Cadarn Consulting• Denbighshire County Council• Arturus Architects• Gaunt Francis • Annie Martin Architects • AHR• Richard Andrews Architects• Parson Brinckerhoff • Coda Architects • DPDS Architects • O’Leary Goss • Della Valle Architects • Architype
To book a seminar contact us on:
T: 028 2826 0766
13 For further information or to book contact:
T: 028 2826 2159 E: [email protected]
K REND PRODUCT TRAINING
OurKRendcoursedeliverstheskillsandtechnicalknowledgerequiredforsuccessfulthroughcolouredrenderjobs.The1daycourseis65%hands-on,35%technicallearning,withtheopportunitytobecomearecommendedKRendapplicator.
Coursecost£75+VAT(breakfast,lunchandairporttransfersfromBelfastincluded).CoursesarebasedinLarne,N.Ireland.
Availabletrainingdates
19th May
26thMay
30thJune
28thJuly 18thAugust
Oncoursecompletionyoureceive:
KRendCertificate
FullProductSamplePack
KRendHi-VisVest
KRendVanLivery
FullTechnicalInfo
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Nautical K RendK Rend Chosen For Marine Themed Landscape With A Modern Twist
David Windram of ‘Special Integrity Landscape Services’ was given the task of transforming the surroundings of this picturesque modern home, ‘High Tide’ with the help of K Rend, into a modern maritime enclosure.
The desired nautical theme was a personal preference of the homeowners who wished for a modern approach to be taken, with subliminal lines to echo a boat themed lanscape surrounding their home.
K Rend Silicone FT, Polar White & Pewter Grey were applied to the bespoke curves used on the retaining walls of the boat themed surroundings, portraying waves.
The homeowners and local residents are delighted with the finish in East Berwickshire.
We were excited to launch the K Rend YouTube Channel in April. Our short films feature builder’s merchants, applicators, architects and homeowner’s giving their opinions on K Rend.
Subscribe to our channel to keep up-to-date with behind the scene videos and tutorials on K Rend.
Subscribe by clicking on the YouTube link or on our website and email signatures.
K Rend Renders Channel
Subscribe Here
Introducing...
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Silicone FT, White. Applied by Longstroke Plastering. Silicone FT, Grey. Applied by Fergal O’Malley.
Silicone FT, Ivory. Applied by Plasterer South Wales. Silicone FT, Polar White. Applied by Pymgate Developments.
Silicone FT, Green. Applied by Longstroke Plastering. Silicone FT, Fintry Stone. Applied by Chris Lee.
‘ScottsontheRocks’,BBC’sUKandIreland‘HouseoftheYear’,CoDown.SiliconeFT,White.AppliedbyJohnKnoxPlastering.
Beautiful Silicone FT White, Wirral. Property by Rendwise
Silicone,FTWhite.AppliedbyRendwise.
Silicone TC, Pure White. Applied by KS Whittaker. Silicone TC, Golden. Applied by Mr Smooth.
Silicone FT, Polar White. Applied by Merseyrend. K Lime. Applied by Peter Harper.
News
Beautiful Silicone FT White, Wirral. Property by Rendwise
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NewsNews
We have improved our Instant Technical Support service on our new website. It allows customers to gain quick and accurate advice and canbe foundoneverypageof ourwebsite at thebottom right handcorner. TogethelpwithyourKRendprojectwhenyouneed it, justclick tochatonline.TechnicalSupportisalsoavailablevia:
Improved Technical Support
Moving up the ranks In April we launched K Rend onto Wikipedia,creating it’s own page on the free onlineencyclopaedia. Wikipedia is the sixth mostusedwebsite in theworldwith over 34millionpublished articles and 475 million estimatedunique monthly users. By creating a page on Wikipedia,KRendwillbefoundmoreeasilyonline.
Two buildings that are covered in K Rend have beenshortlisted for the Royal Institution of Chartered Surveyors (RICS)NIAwards2015:
Tourism and Leisure AwardTyrone GAA Centre of Education & Training, Dungannon.
Design through Innovation AwardAdult Disablility Learning & Psychiatric ICF BluestoneUnit,Craigavon.
@KRendRenders /KRendRenders
Find it here
Hot off the press
028 2826 0766
Look out for K Rend on these upcoming TV shows...
Grand Designs, Ch4
Building The Dream,More 4
Love Your Garden,ITV
Britain’s Got The Builders In, BBC2
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Unusual K REND Jobs
K Rend at play!ALiverpoolbasedapplicatorsentusapictureofthisquirkyuseforKRend.ItshowsaplayhousecoveredinbasecoatawaitingsettingbeforeapplyingaKRendtopcoat.
K Rend Flower PowerASurreybasedlandscaperhasusedKRendonaraisedflowerbed.Averystrikingpiece,perfectforshowcasing a lovely floral display.
It’s fantastic to see that K Rend is a dog’s best friend!
After plying the product away from this beloved pet, the customer was delighted with his newly rendered home.
The applicator that sent us the photo is now thinking about branching out. Maybe in the future, K Rend Kennels will be available for the canine market. One to look out for!
K Rend WaterfallA landscaper in Cheshire has sent us this photo of a K Rend waterfall in Silicone FT, Champagne.
Rendering New Relationships
* We don’t offer a specification for any of the unusual jobs featured.
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K RENDSilicone Coloured Renders
Tue 12th May
7.30am to Noon
Breakfast Morning
Come and join us at the K Rend Breakfast Morning in conjunction with MKM.
Tea / coffee & bacon butties provided
Rennys Lane, Dragonville Ind. Estate,
Durham DH1 2RS
www.K-Rend.co.uk
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PeopleNew staffDue to our continued business success we are pleased to introduce some new customer facing team members...
Debbie’sfocusistoimplement our digital marketingstrategyandincreasethecompanyprofileonline.
Withawealthofknowledgein sales, Ciara joins the North of Ireland internal sales team to assist in growing K Rend sales.
Peter is an experienced sales and customer service consultant, well equipped to provide excellent technical support to our customer base.
Tom joins Kilwaughter Cork,bringingwithhim exceptional sales experience.Hewillcovera vast area of Ireland from DublintoCork.
Garethisafieldbasedandhighly experienced Technical SalesConsultant.Hewilloffercustomersonsitetechnical support.
DEBBIE WILSONDigitalMarketingCo-ordinator
CIARA VAN ESInternal Technical Sales Consultant, Ireland North
PETER SMYTH Internal Technical Sales Consultant N.E England
TOM O’MALLEYTechnical Sales Consultant,Cork
GARETH CLAYTONTechnical Sales Consultant S.E England CONGRATULATIONS...
toCarolynMcFall(MarketingDept)whohascompletedher Advanced Diploma in Management Practice from theUniversityofUlster.
Ben McGlinton spent a year with our IT department
as part of his Information Communication
TechnologydegreefromtheUniversityOfUlster.
We wish him well in his future studies and completion of
his degree.
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We volunteer atGood Morning Larne
Kilwaughter Sponsor NI Hospice WalkFor the eleventh year Kilwaughtersponsors theNIHospiceWalk -helpingthe local charity to care for those living with life-limiting illnesses in Northern Ireland. The annual Hospice Walk tookplaceonSaturday28thMarchandsawhundreds of people walking along thecoast to support the cause.
ThisyearNorthernIrelandHospiceaimedtoraisefundsof£110,000fromtheevent,whichwillbeusedtosupporttheprovisionof hospice care services for people living withterminal illnessesaswellasofferingsupport to their families. All care is given freeofchargeandisprovided24hoursaday, every day of the year.
Formore information about the supportprovided by NI Hospice or to make adonation visit
www.nihospicecare.com
CharityCharity
Supporting vulnerable people in Larne
Marketing team at the press launch
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Kilwaughter’s MD Simon McDowell opens the walk
Kilwaughter is delighted to support (throughvolunteering)theGoodMorningLarnescheme–afree,communitybasedtelephone support service targeting older andmorevulnerablepeople livingwithinthe borough of Larne. The aim of theservice is to reduce loneliness, isolation and the fear of crime, but also ensurepeaceofmindtofamilymembersalertingthemifthecallhasbeenansweredornot.
Formoreinformationontheschemeortoget involved visit
www.goodmorningni.org/larne
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WeweredelightedtosupportStMacNissi’sPrimarySchool,Larneintheirannual‘DragonsDen’.MarketingCo-ordinatorCarolynMcFallwent along to listen to the pitches from 5teams,madeupof6pupils.
“Thiswasmyfirst year in the ‘den.’ Iwasamazedby thehigh standard of 10-11 year olds delivery of their potential business ventures. The use of modern technology andteamworktobuildpresentationswasveryimpressivewherethey composed every element of the proposal themselves. Each aspect of the product launch from budgeting topromotional material was covered and it was great to see young people with such a bright future ahead of themflourishing.”
We are committed to enhancing the educational experience of young people through initiatives like these and areplanning on hosting another educational school visit for the St MacNissi’spupilstooursiteinJune.
Supporting St. MacNissi’s in the Den
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As part of our CSR initiative, every year we open our doors and welcome pupils from local primary and secondary schools. During April we welcomed 2 schools to site, LarneHighSchool’sDoubleAwardGCSEScienceclass,followed by Larne Grammar School’s GCSE AppliedSciencepupilstheweekafter.
The visit is especially important in the run up to the summerbreakasithighlightsthedangersofenteringaquarryunsupervised.WeworkinpartnershipwithQuarryProducts Association NI (QPANI) to present the ‘StaySafe…StayOut’campaignmessagetoallchildrenwhovisitoursite.Formoreinformationvisithttp://www.qpani.org/staysafe_2013.htm
Visitsareonahalfdaybasisandareavailableforgroupsofupto30studentsperschool.
PleasecontactLisaBlairforfurtherinformation.Lisa.Blair@Kilwaughter.com
School Visits
CSRCSR
Larne High School visit our lab facilities
Larne Grammar School pupils strike a pose
Kilwaughters Carolyn with the winning team
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a day in the life ofEach edition we focus on the daily tasks and routines of an employee. This month’s candidate is Gareth Clayton our Technical Sales Consultant for South East England.
A typical day...Gareth Clayton
OnsiteGarethlooksafteralltechnicalsalesenquiriesforSouthEastEnglandprovidingonsiteadviceandsupport.
Off SiteGarethworkscloselywithourHQinLarneplanningcustomerappointmentsandsuppliervisitsmaintainingthehighlevelofservicethatourcustomershavecometoexpect.HealsoundertakestrainingforsalesstaffinoursupplierbranchesaswellasdeliveringContinualProfessionalDevelopmentseminarstoarchitects,ensuringtheyarekeptuptodatewithchangesintheindustry.Heattendsexhibitions,tradeshowsandmerchantbreakfastmornings to answer queries from tradesmen and other professionals in the industry.
“Fostering relationships with new customers and suppliers is a part of my job which I love. Having worked within construction over the past 10 years I have a strong knowledge of the industry and the needs of customers in this evolving environment. I am now based in Brighton which is a great central location for my job, invaluable in ensuring prompt customer service and ease of contact.”
ExhibitionsDates for your diary
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If you need a site call from Gareth in South East England area or any level of technical support or advice call T: 028 2826 3309
16th - 17th The Homebuilding & Renovating Show Scotland, Glasgow (with Rowebb)
18th - 19th The London Build, 02 London18th - 21st Royal Highland Show, Edinburgh18th - 19th Robert Price Bonanza, Cardiff
11th - 13th SelfBuild & Improve your own home, Co. Dublin22nd - 24th National Ploughing Championships, Co. Laois25 - 27th The Homebuilding & Renovating Show, London
6th - 8th The Homebuilding & Renovating Show, Harrogate21st The Homebuilding & Renovating Show, Somerset
May
June
September
November
www.Kilwaughter.com
For ROI SalesClassis,Ovens,Co.Cork,IrelandTel:0214872733Fax:0214871705
Email:[email protected]
Kilwaughter Chemical Co LtdFor UK Sales9StarbogRd,Larne,Co.Antrim,N.Ireland,BT402TJTel:02828260766Fax:02828260136Email:[email protected]
KILWAUGHTER CHEMICAL COMPANY LIMITED
KILWAUGHTER LIME K LANDSCAPESK REND
Construction
Silicone Renders, Construction Mortars,NaturalHydraulicLime,uPVCBeads
Industry & Agriculture
Limestone Sands, Aggregates and CalciumCarbonatePowders
Landscaping
NaturalStoneLandscapingProducts,DecorativeStones,Slate,Gravels,Cobbles&Pebbles
One Company: Three Divisions
