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INDEX
Sr.No.
Particulars PageNo
1 General Information 1
2 Increasing Role of Marketing 9
3 Marketing Mix 13
-Product Mix 16
-Price Mix 23
-Place Mix 30
-Promotion Mix 38
4 SWOT Analysis 54
5 Suggestion 55
6 Conclusions 56
7 Bibliography 57
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CONTENTS
Sr. No. Particulars Page
No
1 Introduction 2
2 Overview Of Kinetic 3
3 History or Kinetic 4
4 Achievements 5
5 Social Responsibility Initiative 7
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Introduction
India is the second largest producer of two-wheeler after
China. Despite the poor road infrastructure and merge
producing power, the two-wheeler industry in India has
enjoyed a wider appeal with the masses as a means of private
transportation. Two wheelers are generally classified in three
types i.e. scooters, motorcycle and mopeds.
Kinetic has become synonymous with pioneering
activities, in the Indian automobile industry. Kinetic pioneered
the concept of personalized transportation in India, with the
launch of Kinetic Luna, in 1972. Since then, the brand Kinetic
Luna has become generic with mopeds.
Kinetic also takes the credit of revolutionizing the
scooter industry in India. It was the first to introduce a
gearless scooter with advanced features like TLAD
suspension, auto choke, auto fuel cork, etc thus offering
convenience and comfort to the earlier hassled scooter
customer.
Kinetic now has the distinction of being Indias one of
the two wheeler companies who offer a full range of vehicles
which range right from mopeds, step-thrus, scooterettes,
scooters to motorcycles.
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Overview Of Kinetic
NAME OF THE COMPANY : - Kinetic group of company
SIZE OF THE UNIT : - Large scale unit
FORM OF ORGANIZATION : - Limited Company
REGISTER OFFICE : - D-1 Block,
Plot No. 18/2,
M.I.D.C,
Chinchwad,
Pune 411 019.
PHONE NO. :- (020) 27474301-5
FAX NO. :- (020) 27475842-3
WEB SITE :- www.kineticindia.com
E-MAIL I.D. :[email protected]
YEAR OF ESTABLISHMENT: - 1974
NAME OF THE PRODUCT : - Two wheeler
FOUNDER : - Late Shri. H.K. Firodia
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History Of Kinetic
The Kinetic Group of companies is a leading player in
the automotive industry in India. Kinetic Group, founded in
1974, has sold over 6 million vehicles in India. It has a history
of innovation and pioneering and has introduced several new
concepts that have revolutionized the two wheeler industry.
Kinetic brought the concept of personalized transport to India
with the launch of the moped Luna in 1974. In 1984, it
brought to the Indian customers the first-ever gearless scooter
which has come to symbolize comfort, convenience and
universal appeal. It has also brought to India new technologies
such as four valve engines, electric start on scooters and
motorcycles, v- twin engines, USD forks etc. It is the only
company to offer top-end world class bikes Comet and Aquila
to Indian bike enthusiasts.
The group has an international technical collaborations
with Hyosung Motors of Korea It has three state of the art
manufacturing facilities at Koregaon Bhima, Ahmednagar and
Pithampur; and a nationwide network of nearly 450 dealersand over 1,000 service centers. The company exports vehicles
to developed countries like USA, Canada, Latin America,
Europe, Africa, Middle East and South Asia and has won
several excellence awards for exports on state and national
level.
Current popular brand names include Luna, Nova 135,
Zing, Velocity, Boss, Aquila, Comet. The company ispreparing to launch some very exciting Italian designs over
the next two years.
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Achievements
1964 Foundry and Plant of Jayhind Industries set up.
1970 Kinetic Engineering Ltd, incorporated for the
purpose of manufacturing 2 wheelers.
1974 Jayahind Sciaky, set up in collaboration with
Sciaky Intertechnique S.A. of Switzerland.
1980 Kinetic group joins hands with Twentieth Century
Finance Corp. And Integrated Finance Ltd., to float
Joint Venture Finance companies to finance
Kinetic 2 wheelers.
1981 ZF Steering Gear India Ltd. Launched. (Kinetic
enters into collaboration with Zahnradfabrik
Friedchshafen A.G. of West Germany).
1984 Kinetic Group enters into collaboration with Honda
Motor Company of Japan and a new company
Kinetic Honda Motor Ltd. is born.
1996 Kinetic group takes over Integrated Kinetic Fincap
Finance Ltd and the company is renamed as
Kinetic Lease and Finance ltd.
1996 Kinetic collaborates with Hyundai Corporation of
South Korea to form a new company - Kinetic
Transportation Products Ltd - to manufacture
elevators, escalators and Auto parking systems
with the latest state of the art VVVF technology.1997 Kinetic group take over Twentieth Century Kinetic
Finance and the company is now renamed as
Kinetic Fincap Ltd.
1998 History is created as Kinetic acquires major stakes
in Kinetic Honda Motors Ltd.
1998 Kinetic Communications Limited set up in
technology & license agreement with Daewoo
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Electronics Limited of South Korea, for
manufacturing trading and marketing of Colour
Monitors for PC's.
1999 Kinetic Motor Company Ltd. is formallyincorporated.
2000 Kinetic begins building product portfolio and over
the next few years, makes a strong entry into every
segment of the motorcycles industry
2001 Kinetic strikes alliance with Korean two wheeler
maker Hyosung Motors which over the next few
years brings to India revolutionary motorcyclessuch as the four valve engined GF, the super sports
bike Comet and the cruiser Aquila
2002 Kinetic launches 4-stroke scooter Nova which goes
on to win scooter of the year awards from ICICI
bank - Overdrive, from Business Standard
Motoring and also the Design excellence award in
automobile design from National Institute of
Design - Business world
2004 Kinetic strikes alliance with Italjet Moto Spa from
Italy, acquires production lines and complete
distribution rights to seven bestselling scooter
designs, chalks out a plan to revamp the two
wheeler segment in India
2005 Kinetic enters auto component industry for
manufacture of engineering components and toolengineering for domestic as well as international
companies
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Social Responsibility Initiatives
Kinetic has initiated and runs a project called
"Swapnabhoomi" (Dreamland) in Parbhani District of
Maharashtra where a cluster of 150 villages have been
adopted and are provided inputs for sanitation, literacy,
vocational guidance, water conservation, irrigation, women'supliftment, village industries etc. These villages can aspire to
be called ' ideal ' villages.
Kinetic runs a special program for rehabilitation of
leprosy afflicted persons. by way of curing, caring, training
and providing gainful rehabilitation. This program has been
sustained for over 15 years, which is indicative of the
companys commitment and focused approach to the cause ofempowerment and rehabilitation of leprosy patients.
Kinetic has formed a special alliance with Mission:
Vijay II, a foundation that assists our countrys war heroes in
rehabilitation. The alliance covers all ex-servicemen and war-
wounded soldiers or their widows or families, and offers
them an opportunity for earning livelihood after they are no
longer able to serve in the army or have lost their familymembers. Through this alliance with Kinetic, the war
wounded, ex-servicemen and war widows are offered an
opportunity to set up Authorized Sales and Service stations
for Kinetic. These would be set up in the Tehsils or villages
across the country. They will earn commission on all sales
and also income from servicing of Kinetics two wheelers.
Kinetic will extend all training and support required for them
to carry out this activity. The alliance has been formed on anational level, so the program is open across the country.
Kinetic has sold over 60 lakh vehicles across India, so this
program can generate sizeable income.
In addition to these three on-going programs,
Kinetic also donates cash or assistance at times of emergency.
For example, Kinetic had donated financial assistance toLatur village when it was devastated by an earthquake.
Kinetic has also specially modified and donated scooters to
soldiers who lost their legs in the Kargil War. These scooters
are modified so as to help them get around despite their
disability.
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INDEX
Sr. No. Particulars Page
No
1 Introduction 10
2 Importance of Marketing Department 11
3 Marketing Yesterday and Today 12
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Introduction
Marketing is the process of selling something at a shop
of at the market place, but according to modern marketing
concepts selling is not an important part of marketing but it is
the tip of the marketing iceberg. There will always, one can
assume, be need for some selling. But the aim of marketing is
to make selling superfluous.
Marketing is the process of planning and executing the
conception, pricing, promotion and distribution of ideas goods
and services to create exchanges that satisfy individual and
organizational goal.
-Philip Kotler
Marketing occupies an important position in business.
Traditional view of the marketing asserts that the customers
will accept whatever firm will produce. But now a days view
of marketing is changed and customers are given more
emphases than any other and firm produce every thing as per
the wish of customers.
Firm should have a very efficient marketing department
which tries to provide maximum satisfaction to the customers
while having reasonable profit on other hand. Marketing is
more than a company department. It is orderly and insightful
process for thinking about and planning for markets. The
process is applicable to more than goods and services.
Everything could be marketed and now marketing isconsidered as the universal process because marketing is used
in every area.
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Importance Of Marketing Department
Marketing is the focus point of all business activities
because the objectives of all business enterprise are to satisfy
the needs and wants of the customers. Production and
purchase has no meaning unless a firm is able to market the
goods and services. Nothing happens unless somebody sells
something. Marketing is the distinguishing feature of
business. A business is essential part from all other human
organization by the fact that it markets the product or services.
Marketing is the basic operative function of all business firms.
It serves on the basis of business planning and generates
revenue for the firm. Efficient marketing management is
essential for the survival and growth of every enterprise.
Marketing is a system of integrated business activities
designed to develop marketing plans and programs leading to
the satisfaction of customer wants.
Marketing department represents an important functional
area of business management efforts for the flow of goods and
services from the producer to the consumers.
Marketing department of the kinetic is a crucial part of
its organization. The company can achieve its subsidiary
objectives along with the primary objectives with the help of
marketing department. It not only helps the company to
achieve the goals that are directly related to marketing
department but also helps in achieving the goals that arerelated to other departments of the organization.
With the help of the marketing department kinetic as a
company has not only been successful in gaining the sales
volume but also earned goodwill for itself. As a result of the
efforts made by the marketing department, Kinetic is enjoying
a prestigious position in the automobile industry.
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Marketing Yesterday And Today
Business is changing at the speed of thought literally,
as across the globe, somewhere or the other; someone comes
up with something that revolutionizes the entire concept of
business, as it is understood then. To keep pace with these
developments, marketing has become more intricate and
scientific than ever before. Today no firm can afford to rest on
past success and be satisfied about its market. Competition is
more intense and cutthroat than ever before, and the firm has
to meet all these challenges, most in the form of direct or
indirect marketing strategies.
Yesterday was different, in the sense that firms that
enjoyed a good market reputation did not need to market
themselves to their consumers again and again. But today,
times have changed. Keep competition poses challenges that
have to met and countered, and the customers are more
demanding than they were around 20 years back. Past
achievements are no longer a companys claim to supremacy.
Earlier, marketing was confined to the narrow scope of
selling. But now, marketing is concerned with all activities
aimed at finding wants and filling them. The mantra followed
the world over is customer is the king. It is the customer
alone who keeps the business going and provides employment
to people. If the current trends were anything to go by, the
future would only add to the misery of unprofessional or
pedantic forms. Only firms willing and able to changeaccording to changing market conditions and consumer
demands would thrive in the market.
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INDEX
Sr. No. Particulars Page
No
1 Introduction 14
2 Product Mix 16
3 Price Mix 23
4 Place Mix 30
5 Promotion Mix 38
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Introduction
The marketing mix activities of product, planning,
pricing and distribution are performed mainly within the
organization and its marketing partners. However, with
promotion activities the firm communicates directly with
potential customers will continue to look for quality but their
interpretation is changing. They will be more interested in
values such as response, service etc. positioning in the right
manner has, therefore, become a buzz word of marketing and
advertising people not only an Indian but all over the world.
Marketing depends heavily or an effective
communication flow between the company and the consumer.
Manufacturing a product and making it available in the market
is not enough. It is more important to make it known to the
consumer that the product is available in the market. In a
competitive market, where several firms are striving to win
over consumer, it is not enough if the availability of a product
only is made known to consumer. It is essential to propagate
the distinctive features of the product, moreover, producers at
in one city and consumers who are spread throughout the
country or even, world, can be contacted only through
promotion, the firm should also get feedback an how the
consumers accept its produces and interpret its messages. This
multidimensional function can be carried out only through an
effective continuous and two way flow of information
between the firm and the consumer.
A successful marketing strategy must have a marketing
mix as well as target market for which the marketing mix is
prepared. The elements that make up marketing mix are 4 and
they are as under;
I. Decision on product or service
II. Decision on price
III. Decision on promotionIV. Decision on place or distribution
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The success of company will be assorted to only by
buying the right product linked with the right promotion at the
right price & in the right place. What is right is to be declared
by the customer. The decision on one element can also affectthe other elements because the marketing mix is changed as
per change in environmental force.
In the simplest manner, the basic marketing mix is the
blending of 4 inputs or submits which forms the marketing
system. The 4 inputs are also known as the 4ps of marketing
mix. They are;
1) Product mix2) Price mix
3) Promotion mix
4) place mix
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CONTENT
1. Introduction
2. Product line
Commuter motorcycle
Premium Motorcycle
Sporty Motorcycle
Family Scooter
Load carrying vehicles
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I ntroduction
Product is an important component of the marketing
mix, It plays a central role in the activities of allorganizations, for it is the medium through which they may
seek to achieve their dual objectives of maximizing both
consumers and organizational satisfaction.
It is not necessary that product of the company is always
in the form of good or commodity, product might be in the
form of service also.
Firm has to take many crucial decisions regarding its
products. Firm has to decide that when to introduce any new
product, when to modify it and when to withdraw it.
Product mix is referred to as product portfolio, the
composite of the products offered to sale by a firm or a unit.
Product line is group of closely related products whichare able to satisfy class of need, to be used together, to be sold
to the same customer groups, to be moved through the same
distribution channels, or fall within a given price range.
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Product Line
Commuter Motorcycles
The super smart and super stylishKinetic Stryker with oil filter
technology and gas-filled rear
shock absorbers.
The only motorcycle in India with
four valves, it is gutsy and untiring.
For the sub-50,000 price, you get
one of best looking motorcycles in
India, premium tyres and electric
start as standard!
The Kinetic Velocity is designed
to be the ultimate commuter bike
offering performance, smoothness,
comfort, style, fuel efficiency and
many user-friendly features at an
unbeatable value price!
Kinetic Boss 115 gives a boost of
power to the economy segment for
the first time in terms of a higher
engine cubic capacity and also
power in BHP, without mileage
compromise - an important - an
important factor to many buyers of
this category.The Kinetic Boss has been
specifically designed to give the
customer outstanding value for
money. The bike is strong and
rugged, powerful, very good
looking and has an excellent fuel
economy of 80 KMPL on the road.
Premium Motorcycles
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The most desirable motorcycle in
India has arrived. If you love sports
bikes, your prayer has finally been
answered. Welcome the high spec,
high performance sports bike
Comet 250.
The Aquila features a 250cc, V-
twin, liquid cooled engine, 26 bhp
of power at 9000 RPM, and a top
speed of 130 kmph; loads of style
with dual tone colors and
abundance of chrome and highly
comfortable ergonomics.
Sporty Motorcycles
The Laser combines exceptional
performance with styling, handling
and comfort of riding. The GF
Laser is given a fresh, sporty look
with a half fairing, twin headlamps,
dual tone color schemes anddashboard-like instrument console.GF 170 is the next benchmark in performance
bikes from the Kinetic-Hyosung association
after the much acclaimed cruiser Aquila. We
aim to change the price-performance equation
of this segment - the GF combines exceptional
performance with styling, handling and
comfort of riding.
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Family Scooters
The exciting Kinetic Blaze is the
first launch from Kinetic's seven-
vehicle Italiano Series. With itsaggressive and glamorous Italian
design, generous proportions and
majestic presence, the very special
Blaze makes an instant celebrity of
its rider. The high-spec Blaze also
has ample go to match the show
with a powerful 165cc, 4 valve
engine that pumps out 11.6 bhp,coupled with automatic
transmission, the Blaze is a breeze
to ride short distance or long
tours.
The Kinetic 4-s builds on the
illustrious legacy of comfort,
Convenience, adventure, reliability
and endurance built over a Decadeof proven performance and
delighted customers.
Imagine a scooter that effortlessly
rides up steep mountain roads.
Imagine a scooter that smoothly
glides over potholed and dug up
streets. Imagine a scooter that
easily handles turns and sharpcurves. Imagine a scooter that
silently makes its way through high
traffic roads. Imagine Advanced
Acceleration and Handling
Optimiser (AAHO!). Welcome the
Kinetic Nova 135.
Kinetic Nova is Indias most
critically acclaimed product. Voted
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Scooter of the Year 2003 by ICICI
bank Overdrive and Voted Scooter
of the Year 2003 by Business
Standard Motoring amongst other
recognitions.
Kinetic Zoom is India's most loved
scooter with over 16 lakh happy
users , upgraded powerful 110 CC
engine with best pickup in class
and 50 kmpl mileage (on road)
Scooterettes
Conceptualized as the small
Kinetic, Kine brings together cool
looks, high comfort & convenience
and power packed performance in a
lightweight and easy to handle
package, along with a reduced
price tag
Zing is Kinetic's special offering
for the young heart. Kinetic Zing carriesthe trademark comfort and convenience
features that Kinetic scooters are known for -
auto start, auto gears featuring smooth
variomatic transmission. In addition, it shows
off the latest global design and an advanced
new engine.
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Load carrying Vehicles
The Kinetic King 100 is a double
role bike because it has power and
'shaan' of a motorcycle!
Hardworking and economical as
well with tremendous load carrying
and mileage.
V2 is Kinetics' 60cc vehicle
catering to the needs of lakhs of
people across the country. It's the
only moped with a variomatic
transmission and gives great pickup in no time and pulls heavy load
with ease.
Economical and Fun
India's first moped which made Luna a generic
brand. Very convenient to ride with negligible
maintenance cost it appealed to the hearts of
millions of people across the spectrum.
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CONTENT
1. Introduction
2. Pricing Objective
3. Factors affecting pricing
4. Pricing policy
5. Price list
6. Discount & allowance
7. Credit terms
8. Price sensitivity
9. Govt. policy
10. Pricing method
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Introduction
Price is the only element in the marketing mix that
creates sales revenue; the other elements are costs. Pricing is avery critical decision in marketing management. The main
objective of the firm, i.e. to earn a profit very much depends
upon the correct price decision. After meeting all the costs
involved, the sales revenue figure is however maternally
affected by the price charged for the product. The company
should also keep competitors costs, price, and offers in mind
and then fix the price of their product. Sometimes one price is
fixed for the product but in some cases, different prices are setfor different persons, i.e. authorized dealers, dealers, sub-
dealers and customers.
In KINETIC price of a product is decided considering various
factors like,
Raw material purchase
Transportation
Processing expense
Taxes
Marketing expenses
Based on Geography
Commissions to middlemen
KINETIC has adopted flexible and reasonable pricing
policy. At the end of every month, directors of each zone,marketing officers meet together at the marketing office. They
check the suitability of the current price in the light of current
degree of competition; changes in demand, advertising and
other services etc then they fix up their product prices.
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The pricing mix should cover the following points: -
1. Pricing Objective
2. Factors affecting pricing
3. Pricing policy4. Price list
5. Discount & allowance
6. Credit terms
7. Price sensitivity
8. Govt. policy
9. Pricing method
1. PRICING OBJECTIVE :-
To take decision regarding the price is most
difficult task for manager. A firm must set a price a price
for the first time. When the firm develops or acquires a new
product, when it introduces its regular product into a new
distribution channel or geographical area and when it enters
into a new contract work.
Thus, every marketing planning involves a pricingdecision. Therefore all marketing planners must make
accurate & planned pricing decision. The company has
some definite idea about what it wants to accomplish with
its particular product.
a) To achieve target return of investment.
b) To stabilize the price.
c) To maintain or improve target share of market.d) To meet competition.
e) To prevent competition.
f) To maximize profit.
g) To maintain an image.
2. PRICING POLICY :-
Pricing is an important element in the marketing mix.
Arrival at the right selling price is essential in soundmarketing mix. Price policies provide the general framework
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within which the price decision can be made. Price policies
are guidelines to carry out pricing strategy. Price policy must
change and adopt themselves with the changing objectives and
changing environment.
Price of the product of Kinetic is fixed by board of
director and further is followed by dealer. Price of the product
is differing according to location of leader.
3. FACTORS AFFECTING PRICING: -
There are various factors affecting price. The marketer
has to know the firms cost function and the influence ofexternal environment variable like competitors reaction and
government policy, besides knowing how demand varies
across different price levels.
Kinetic considers a number of factors while deciding
upon the price. The factors include:
a) Price of competitorsb) Production cost
c) Govt. excise
d) Customers demand
These four factors play an important role in deciding
pricing. Cost is the most important factor to be taken into
consideration while setting the price of the base of deciding
the pricing. The next important factor is the govt. taxes. If thegovt. taxes are to be paid more, then the prices of the product
will also increasing accordingly. While customers demand
and firms cost function serve to provide the boundaries of
price decision, environmental forces tend to have an upward
or downward involving effect of the price.
4. PRICE LIST
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Price list proved very helpful to dealers, retailers &
consumers. They become aware of the maximum price limit.
The companies have to orient & circulate price list
periodically among the dealers. The price list of every
company is reprinted from time to time depending on thechanges like technology, tax; rebates etc. price list forms an
internal part of the teamwork of the company. It is a
statement, which shows the future, profits indirectly.
Kinetic prepares price list at the time of budget every
year. If there are any changes taking place in the price then
price list is reprinted & circulated.
5. DISCOUNT AND ALLOWANCES
Discount and allowances are price concession offered
to traders or buyers in the form of deduction from the price list
or from the amount of bills or invoices. Many companies are
also ready to grant discounts, allowances & special terms to
their dealers and customers that they may feel to realize how
title profit may be made. Company should measure the cost ofgranting each discount or allowances against its impact on
marketing the sale. They should than establish better polices
as to what should be granted to customer in bidding for their
business. There are various types of discounts & allowances
like cash discount, functional discount, seasonal discount,
quality discount, advertisement allowances, window display
amt, trade in allowance etc.
Kinetic provide various types of discount to the
customers. They provide discount to the dealers according to
lot they order to the company. Dealers also provide discount
to the customers at cash purchase, at special occasion like
Diwali, Janmasthmi, and Dasera.
6. CREDIT TERMS: -
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It refers to the rules & regulations in the form of an
agreement between the producer and dealers or producers and
consumers in relation to credit facilities available from the
company. Depending on the policy of the management of the
company, credit terms may remain the same or different fromconsumer to consume. Credit terms change over a period of
time. In todays market it is a fact that each company has to
give a short or long-term credit. Then only it can expand &
sustain its market in cutthroat competition.
Kinetic gives cash & credit facilities to its customers.
Kinetic provide installment facilities to the customers. It gives
installment facilities through following banks. City Finance
ICICI Bank
Centurian Bank
Mahindra & Mahindra
7. PRICE SENSITIVITY: -
This is one of the customers behaviors that comfort the
marketer. Price sensitivity is the change in behavior of
customer due to price change. The marketer has to perform
the task of knowing the customers who are highly price
sensitivity.
In this company price sensitivity is less because of
diversified products. Price sensitivity is low if the buyer hasdifficulty comparing two alternative buyers are less price
sensitive where the expenditure on the product is how
compared to the total cost of the end products.
8. GOVERNMENT POLICY: -
The governments fiscal policy also contributes towards
the pricing decision. Here the company has to consider taxes,
customs and excise duties on the product of the firm. If thegovernment increases the taxes and excise duties, the price of
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the product also increases. Even if the firm wants to reduce
the end price to the customer to generate demand, it may not
be able to do so mainly because of the government policy.
Thus, price mix receives more attention of the manager
because it is much more important in marketing mix.
Therefore the decision relating to prices usually appears at the
center stage. Price is such a tool, which can attract more
customers. It is reasonable with best quality. Price mix plays a
critical role in the operation and the management of the
business unit.
9. PRICING METHOD: -Cost demand and competition underline the different
pricing methods that a firm may accept.
Kinetic adopt the demand oriented pricing method. In
the long run the best pricing policy in a competitive market is
the market-based method of pricing. It is safer to follow the
process of import competitors who dominates the market such
a price policy will prevent price war and assure normal profit.
10. TYPES OF PRICING: -
Companies usually dont set a single price for the
product or service, but refers variation in geographically,
purchase timing, purchase frequency etc. There are different
types of pricing, which are as under: -
1) Discretionary or differentiated pricing2) Discounted pricing
3) Promotional pricing
4) Product line pricing
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CONTENT
1. Introduction
2. Distribution Channel3. Importance Of Distribution Channel
4. Distribution Channel Of Kinetic
5. Physical Distribution
6. Importance Of Physical Distribution
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Introduction
Place mix is also known as Distribution Mix. This stands
for the various activities the company undertakes to make the
producer easily available to the customer. In todays economythe producers, customer are separated by vast distances. Place
mix is nothing but marketing activities in which movements
or flows of goods or services are there from primary producer
to ultimate consumer. Following are the major topics to be
studied.
Distribution channel
Physical Distribution
In todays economy there are many kinds of middlemen
like wholesaler, retailer, dealer, facilitators, agents, brokers,
sales force etc. Thus channel members right from the
producer up to the customer are interrelated and thus it
becomes a total distribution system. Channel should be
managed efficiently & effectively.
Physical distribution looks after physical handling of the
goods assuring maximum customers service. It aims at
providing delivery of right goods at the right time and at the
right place to the right consumers. These activities cover order
processing, handling of goods, packaging, warehousing,
transportation, inventory control & customer service. Old
middlemen performs these functions and they assure putting
the product within an arms length of customers desire &
demand.
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Distribution Channel
When production process is being completed andproduct is ready to consume, the next problem faced by the
producer is to sell the goods to targeted consumers. There are
always links between producers and consumers. The way
through which the goods fallow from producers to consumers
is called channel of distribution. Marketing channels are sets
of interdependent organization involve in the process of
making product or service available for use of consumption.
Marketing channel decision is among the most critical
decision. Once a firm chooses a marketing channel, it must be
usefully remain for a substantial period. Most producers sell
their goods through wholesalers, retailers or agents, which
forms a part of a marketing channel. They must choose the
cheapest channel because it is very risky.
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Importance Of Distribution Channel
Many time questions arise that why would a producer
delegate some of the selling job to the intermediaries? Thedelegation means relinquishing some control over how and to
whom the products are sold. The producers appear to be
placing the firms dissolving in the hands of intermediaries.
But producers do get several advantages by intermediaries.
Kinetic uses intermediaries to increase their efficiency in
the marketing goods widely available & accessible to target
market through their contacts, experience, specification & saleof operation. Intermediaries usually offer the firm more than
what it can achieve on its own.
Making the product available to the customer is the most
convenience way in a function which only a middleman can
perform. Imagine a situation where no middlemen exist, the
cost of obtaining the product will be very high. Further, there
is also inconvenience which will have to go through justobtain our requirement directly from a manufacturer.
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Distribution Channel Of Kinetic
Consumer
35
Company
C & F Agent
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Physical Distribution
The marketing process is not complete simply by
creating super product and by creating a customer by
aggressive salesmanship. Delivering the product to the
consumers at the right time and at the right place is an equally
important function of marketing this vital function is called
physical distribution. In simple language physical distribution
means the process of delivering the product to the user or
consumers. Promptly, safely and in time. Physical
distribution involves management of flows of raw materials
and finished products from the point of origin to the point ofconsumption to meet the consumers need at profit.
The major components of physical distribution are.
Order processing
Warehousing
Inventory management Transportation
A. Order processing
Order processing is considered as the key to customer
service and satisfaction. Order processing includes receiving,
recording, filling and assembling of products for dispatch. The
amount of time required for the date of receipt of an order upto the date of dispatch of goods is reasonable and ad short as
possible. The company is now using a computer system to
speed up order handling. Measures are taken to ensure proper
execution of orders.
B. Warehousing
The word storage means holding the stock of goods forrelatively longer period as the goods are not immediately in
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demand. Warehousing involves more than storage.
Warehousing perform many of the usual function of
wholesalers, e.g. breaking bulk, dispatch of smaller
consignment to retailers, holding the stock of retailers,
equality the goods flow to retailers, proving marketintelligence and many other more changing service of
manufacturer. A full service warehousing is called a
distribution center. Warehousing is fixed facilities where
companies store their inventories usually for longer period.
C. Inventory management
Marketing mgt. is directly interested in effective
management and control of inventory, as inventory
management is a powerful tool in the process of creation and
satisfaction of customer demand. Inventories are reservation
of goods held in anticipation of sales. Inventories are the link;
inter connecting the customers order and companys
production activity. In fact the entire physical distribution m.
rotates around the inventory management.
Inventory mgt. is the heart of the game of physical
distribution.
D. Transportation
It is one of the important tools of the distribution
system. To send the product at the right place, at right timeand at the right price. The marketers should be aware of their
companys transport decision. At the time of taking decisions
about it critical such as speed, frequency, tractability & cist
should be considered. Thus, transport is crux of the problems
of physical distribution. In Kinetic trucks, train is used to
transport in India, and ship is used to export abroad.
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Importance Of Physical Distribution
Physical distribution management has assumed great
importance as it alone can reduce the cost of transport,
storage, material handling and order processing and holding of
inventories. These are the basic building blocks or planned
physical distribution because it can assure a competitive level
of increasing demand while holding down the total cost of
distribution as much as possible. The total cost approach, the
idea of cost trade offers the system approach and avoidance of
sub optimization of costs are principal supporting concepts of
the modern physical distribution system.
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CONTENT
1. Introduction
2. Advertisement
3. Objective Of Advertising
4. Advertising Media
5. Adverting Media Used By Kinetic
6. Advertisement Budget7. Sales Promotion
8. Sales Promotion By Kinetic
9. Sales Force
10. Public Relation
11. Directing Marketing
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Introduction
Promotion compasses all the tools in the marketing
mix whose major role is persuasive communication.- Philip Kotler
Promotion has three specific purposes. It
communicates marketing information to consumers, users
and reseller. It is not enough to communicate ideas.
Promotion persuades and convinces the buyer and
influences his/her behavior to take the desired action.
Promotional efforts act as powerful tools of competition providing the cutting edge of its entire marketing
programme.
Broadly speaking promotion means to push
forward or to advance an idea in such a way as gain as its
acceptance and approve. Promotion is any communicative,
activity whose main objective is to move forward aproduct, service or idea in any channel of distribution. It is
an effort by a marketer to inform and pursue buyers to
accept, recommended or use the article, service or
communication with an additional element of persuasion.
The promotional activity always attempts to affect ideas,
products services etc. is the heart of promotion.
Modern marketing causes for more thandeveloping a good product prcing attractively and making
it a accusable to target customers company must also
communicate with their present and potential customers.
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The promotion mix includes five totals they are: -
1. Advertisement
2. Sales promotion3. Sales force
4. Public relation
5. Direct marketing
All these tools have one dimension in common i.e. they
are all communication a message to customer Buy Me.
Promotion is the process of marketing communication to
inform, persue, remind & influence consumers or users infavour of the product or service. It is said that in a competitive
market, without promotion nothing can be sold.
In essence, promotion is the spark plug of our marketing
strategy. It is not enough to communicate ideas. Promotion
persuades and convincing the buyer & influences his/her
behavior to take desired action. Promotional efforts act as
powerful tool of competition providing the cutting edge of itsentire marketing program.
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Advertisement
Advertising is one of the very important tools. It is
nothing but a paid form of non-personal presentation or
promotion of ideas or goods or services by an identify
sponsor. It communicates about the product and the
services provided to the customer and also about the firm,
which manufactures the product. Advertisement has well
defined differently by different experts. Few of them are
follows.
Advertising is a paid form of non-personal
presentation of ideas, goods, and services bymanufacturer or any of the channel members.
- Richard Buskee.
The above definition clearly reveals the nature of
advertisement. In other terms advertise means spreading of
informations. Three points can be made easy to remember
what advertisement is.
1. Paid form
2. Non personal presentation of goods, ideas, & services
3. Having an identify sponsor.
In India, advertising is a recognize mean of sales
promotion but it was accepted very latterly in Indian
business world. The delay was obvious because of late
industrialization in the country. But today India has alsoemerged into an industrial country, which is quite evident
from the nature.
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Objectives Of Advertisement
1. PREPARING A GROUND FOR NEW PRODUCT
Advertisement may be used to introduce a new product
in the market. The new product needs introduction to the mass
in the initial stage. So advertisement creates awareness about
the new product among the customers.
2. CREATION OF DEMAND
Another main objective of advertisement is to create afavorable climate for maintaining or improving sales mainly
in the growth and maturity stage of product life cycle.
Customers are to be commonly remained about the product
and the brand name.
3. FACING THE COMPITITION
Another objective of the advertisement is to face thecompetition. In other words advertising in modern days has
undertaken not only to remain but also to maintain the
position of product and brand in the competitive market.
Advertisement helps to build up the brand image and brand
loyalty among customers.
4. TO INFORM CONSUMERS ABOUT THE
CHANGES
The advertisements are mainly made for informing the
customers. A part from a new product and remaining of old
product, advertisement also gives The information about the
changes made in the old product. Such changes may be price,
size, quality, weight, packing, special offers etc.
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5. BARRING NEW ENTRANCES
From the advertisement point of view a strong image
through long advertising helps to keep new entrances away
from the market. They believe that advertisement built up a
certain monopoly for the product, which becomes barrier for
the competitors mew products.
6. SUPPORT SALESMANS EFFORTS
Sales man deals directly with customers and advertising
renders great help me to them. When customers come to know
of the characteristic, quality, uses and various brands of a
product through advertisement, they ask for it from the
salesman, without much inquiry about it. To that extent, much
time & energy of the salesman arte saved, advertising helps
salesman in securing increase in sales buy acquainting more
people in a short length of time with the merits of a product.
7. MAINTAIN DEMAND
The objects of advertising are not only to create demand
for a product, but also to maintain it at the current level. If
efforts are not made to maintain it, it is possible that it will
decline in face of competition from the rivals. It is for this
reason that established companies continue advertising their
product in spite of very high level of their demand.
8. TO ENHANCE PRESTIGE
One of the objects of advertising is to enhance prestige
of the product, its manufacturers and dealer as well. The fact
is that repeated advertisements succeed in strengthening
customers confidence in products. For instance, constant
advertising of products likes Luna, Nova 135, Zing, Velocity,
Boss, Aquila, Comet etc., add to their credibility and raise the
prestige of their manufactures.
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9 ESTABLISH CORDIAL RELATIONS BETWEEN
BUYERS AND RETAILERS
Generally, manufacturers give information in theiradvertisements about the names and addresses of local dealers
who stock and sell their products. When customers impressed
by advertisements, contact these dealers with a desire to
purchase the advertisements, products, they hardly ask for
further details about these products. Such positive attitude on
the side of both the parties establishes and develops a friendly
relation between them.
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Advertising Media
Advertising is said to be a system of information and the
various means through which information is passed on form
producer to consumers are termed as advertising media. In a
competitive market, a producer or manufacturer of goods and
services has to inform the consumers and persuade them to
buy his products. To serve this purpose, the service of outside
agencies is called for. Obviously advertising is a tripartite
relationship between the producers, consumers and the
advertising agencies.
The most brilliant and original advertising ideas will be
wasted if they are not presented through the right media. It is
important for achieving the objectives of marketing. An
advertising media is means or vehicle of delivering a
definite message. It is a means through which an advertising
message or information is passed on to the prospective
customers, readers, viewers, listeners, or passerby. Example of
media is newspapers, magazines, radio, television, directmails, posters, films, catalogues etc.
There are different advertising media. They can be
classified into indoor, outdoor, postal, display and special
media. Each division has sub divisions, which are shown, in
the next page.
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Advertising Medias Used By Kinetic
A. PRESS MEDIA
Newspaper
Books
Magazine
B. EXTERNAL MEDIA
Posters
Wall writing & painting Vehicle cards
Kiosk
Land writing
Models & Sign Boards
Advertising Vehicles
C. DIRECT MEDIA
Letters
Circulars
Vouchers & letter pads
Folders
Catalogues
Models, gifts, & samples
Dealers aid
D. AUDIO VISUAL MEDIA
Radio
Television
Exhibition
Trade fair
Show room
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Internet
Mobile
Advertisement Budget
After determine objectives, the company can proceed to
establish its advertising budget for each product. The
company has to spend the necessary amount required to
achieve the sales goal. But how does a company know if it is
spending the right amount? If the company spends,
-Too little: then the effect will be that the sales of thecompany will decrease.
-Too much: then the effect will that company has scare
of finance that sum of money could have been put to
better use.
An advertisement budget or appropriation is referred to
as an organized plan made out for expenditure of money an
advertisement.
A planned cost analysis of different media of
advertisement and its effectiveness should be considered
while preparing the advertisement budget.
METHODS
The following method s are commonly used in
determining the size of the advertising budget :
Availability of Funds / Affordable method
Percentage of sales method
Return on Investment method Competitive party method
Objective and task method
Market share approach
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From the above all these, the Kinetic use Availability of
Funds / Affordable method for advertising budget. Lets go
through the more information that How and Why companies
use this method and Who it will be decided.
Sales Promotion
The fast growing Indian market, increasing competition
in market, the maturing and the standardization of product
puts a pressure on the marketer to be innovative in his
strategy. In this situation sales promotion helps to motivate the
consumers and indirectly increase the sales.
Sales promotion is an important instrument in marketing
to lubricate the marketing efforts. It is referred to promotional
activities other than personal selling, advertising and
publicity, which stimulate the consumer purchasing & dealer
effectiveness. It includes display, exhibition and showroom
demonstration, free samples, coupons, premiums, contests and
various other non-recurring selling efforts. It is a plus
ingredient in the marketing mix; where as advertisement and personal selling are essential and basic ingredients in the
marketing mix. It acts as a connecting link covering the gap
between advertising and personal selling. It is not merely a
luxury or a fashion. It has been came a necessity.
Usually, sales promotion programmed are primarily
short term in nature and designed to quickly stimulate sales. It
provides incentives to buy.
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Sales Promotion By Kinetic
Kinetic uses many ways and techniques of promoting
sales. It has different activities for different class of
distributors following are the promotional activities carried
out by Kinetic.
1. Sales Promotion for customers:
Seasonal discount
Off-season discount
Festival discount
Gift Articles
2. Sales Promotion for retailers and dealers:
Distributors of Kinetic are also resorted for
helping in sales promotion they are rewarded in
monetary terms. The promotional activities for
dealers are as follows:
Buying allowances or quantity discount Advertising allowances, 50% of
expenses on newspaper advertisement, leaflet
Trade discount and other special discount
Sales Scheme and sales contents.
Trade show participation allowances,
80% of trade show expenses done by dealers.
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Sales Force
Sales force includes salesmen, sales executive, sales
officers or sale supervisors today; many companies develop
sales forces for better promotion of sale. Sale force is helpful
in the promotion of sales. And to link the customers and
producers it has favor of companys product, which gives it
enough remuneration.
As far as Kinetic is concerned it has many direct sales
forces. However, its distributors have appointed sales
executives which they work for the company. Firm is very
conscious about personal selling, and Kinetic tries to increase
sales by personal selling. Currently company has following
portion of sales by different sales force.
50% of sales through counter
30% of sales through sub dealers and brokers
10% of sales through institution
10% of sales through personal selling
Company is trying to achieve 40% of sale through
personal selling.
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Public Relation
Public relation is believed indirect marketing tool that
means smooth public relation can create a good image in the
market. Here public relation means not only relation with
customers, suppliers, shareholders, dealers but relation with
employee legislation, community leaders, should be
maintained the public relation department perform the
function like press relations. Product publicity corporate
communication counseling etc. it can be helpful in launching a
new developing the firms reputation.
Kinetic is cognizant about the public relation, it maintain
relation through different activity like
Sonia Gandhi
delivers modifiedNovas
Sonia Gandhi
delivers modified
Zoom tohandicapped
people via Rajiv
Gandhi
foundation
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Direct Marketing
Direct marketing is an interactive system of marketing,which uses one or more advertising media like direct mail,
catalog, telemarketing electronic shopping etc. it has been
growing at more rates because it is very useful than store
marketing it is used by any organization. It has advantage of
selectivity personalization, continuity, better timing high
leadership and privacy.
Kinetic use mobile and e mail as a direct marketing tool.Through this media Kinetic give direct advertisement to the
prospective customers.
Thus, promotion mix includes advertising, sales
promotional. Public relations, sales force and direct marketing
ahs some benefits and some drawbacks. However, they all are
used in marketing a proper use of promotional tools can lead
the company on the steps of success.
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Conclusion Of Marketing Mix
At the end of marketing mix I would like to say that 4
Ps of marketing are very effective and covers the whole
marketing functions. It can be useful to producer to affect the
mentality of buyers. And buyers can also be aware of every
product in the market. 4 Ps can be matched with 4 c that
means product is for customers needs and wants price
represents the cost price is for convenience and promotion is a
communication.
The mix of 4 Ps can only fulfill the marketing plans a
good mix is helpful in obtaining top position each has its own
functions to perform and marketing mix is uncompleted
without any of them thus, marketing mix is a very useful and
important tool to stand in competition.
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SWOT Analysis
The SWOT analysis calls for Strength, Weakness,
Opportunities, and Threats in relation to a business.
STRENGTHS
Brand & Image in the Indian Market
Strong product line with a variety of products.
Good customer relation
WEAKNESS
As compare to other competitive automobile
industry due to less advertisement Kinetic has less market
share. But today it is being changing.
OPPORTUNITIES
To cover more market share with the help of the
present product line by increasing advertising.
THREATS
Surrounding environment like competitors,
government laws etc.
Technological advances in the field. Threats of substitutes, like the introduction of
motorcycles running on batteries.
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SuggestionOn the basis of comprehensive research of Kinetic,
under gone at Eagle Kinetic it can be concluded that the
position of the Kinetic in the corporate field is very strong.
The well experienced efficient and industrious sales force is
the strength of it. The value of the Kinetic is more than the
other vehicles manufactures.
From this report it is found that there are some areas
where they need improvements that are as follows:
1. The company spends less on promotionactivity and consumers are expecting more promotional
benefit so company need to offer more promotional
benefit to the consumer.
2. In spite of regular introduction of new
models by the company, consumers are still expecting
better bikes with better re-sale value and less
maintenance. So company should introduce new modelby considering this factor.
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Conclusion
Viewing Kinetic from every angle, it can be conclude
that the entire unit is progressing well because Kinetic has
provided excellent quality of product due to sophisticated
technology and highly qualified technical & management
staff. By this way, they can able to create a good demand for
their product and satisfy the consumer.
In the report presented, an attempt has been made to
focus on the marketing mix side of Kinetic through Eagle
Kinetic at Rajkot. It was an excellent opportunity and I amglad that I was provided an opportunity to make a project
repot on such a famous company.
As far as advertisement is concerned, this companys
advertising department is effective and they spend lot of
money for the advertisement and attract the customer.
It can be said that credit of success of the company goes
to the management as well as workers and employee that
Kinetic has bring bright future.
In short, its grip on every aspect of the business is tight
which helps it in fight every uncertainty. It is continues to do
well, sure its future will be full of success.
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BibliographyBooks:
Marketing Management - PHILIP KOTLER.
Marketing Management - S.A.SHARELEKAR.
Webssite:
www.kineticindia.com
http://www.kineticindia.com/http://www.kineticindia.com/