+KIOSK ORDERING CASE STUDY

“Creating an environment where our customers are able to increase their order with ease is what we need and that’s exactly what we’ve found with Mobi2Go kiosk ordering.”

Chris HendersonOperations Manager

12%AVERAGE TRANSACTION VALUE

3.9AN EXTRA

ADD ONS PER ORDER

USING KIOSK COMPARED TO COUNTER ORDERING

DECREASED WAIT TIMES

INCREASED THROUGHPUT

mobi2go.com

When using Mobi2Go kiosks, the platform

itself removes the pressure some

customers experience when adding on

additional options, for example adding

double meat or making their order large.

These simple changes in our ordering

experience have created a comfortable

ordering environment that drives up the

ATV and our bottom line.

With the introduction of Mobi2Go kiosk,

we have created a more personalised,

comfortable ordering experience for our

customers and in turn quietly instilled

brand loyalty.

Since the adoption of Mobi2Go’s kiosk in January 2020, we have seen an overall increase in our ATV, overall revenue and a marked increase in our Customer Experience.

We know when customers have control over their own ordering, they are more open to prompts, such as add ons. Our customers walking in the door are not price sensitive, so creating an environment where customers are comfortable and able to increase their order with ease is what we need and that’s exactly what we’ve found with Mobi2Go kiosk.