KIRANKUMAR MAASI Hello, I am Kiran Kumar Maasi, an astute professional with more than17 years of extensive experience in the domain of Operations Management, Production Planning, Training and Development and Team Management, with reputed organizations and currently Restaurant management, Franchising. I am a forward thinking, solutions oriented manager with an established track record in the ITES industry I present my career portfolio in the following pages Knowledge built upon working with leading firms like McKinsey & Company, UBS and Williams Lea have helped me gain a holistic understanding of the Industry and practices about
Transcript
KIRANKUMAR MAASI
Hello,
I am Kiran Kumar Maasi, an astute professional with more than17 years of extensive experience in the domain of Operations Management, Production Planning, Training and Development and Team Management, with reputed organizations and currently Restaurant management, Franchising. I am a forward thinking, solutions oriented manager with an established track record in the ITES industry
I present my career portfolio in the following pages
Knowledge built upon working with leading firms like McKinsey & Company, UBS and Williams Lea have helped me gain a holistic understanding of the Industry and practices
about
KIRANKUMAR MAASI career so far
Medical Transcriptionist
Nittany Decision Services India
Dec 1995 - Oct 1996
Operations Manager
Williams Lea Ind. Pvt. Ltd.
Dec 2009 – Aug 2012
Associate Director
UBS India Services Pvt. Ltd.
Oct 2007 - Dec 2009
Team Leader
Visuals graphics India Pvt. Ltd.
Feb 1998 – Sep 2007
Multimedia programmer/Graphic designer
Netlink Technologies India Pvt. Ltd.
May 1997 - Feb 1998
Medical Representative
American Remedies Ind. Pvt. Ltd.
Apr 1995 – Oct 1995
Partner/Owner
Right Knowledge Ventures/Pizza Park
Sep 2012 – till date
KIRANKUMAR MAASI Core competencies
Operations Management
Training and Development
Quality assurance
Hiring
Team management
Business strategy
Client Management
Production planning and control
Restaurant management
KIRANKUMAR MAASI Roles and responsibilities
Operations Management
• Providing value added services to clients by attending customer queries & issues & resolving their complaints
• Managing customer centric operations, forwarding customer instructions to the concerned departments & ensuring customer satisfaction by achieving delivery & service quality norms
• Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business
Customer Relationship Management
• Monitoring adherence to quality systems and comply with sundry quality standards and maintaining requisite documents
• Implementing quality systems such as QRM & TPM to reduce rejections and ensure zero defect deliverables
• Managing internal & external analysis of finished product to ensure conformance with respect to various parameters
Quality Assurance
• Framing work direction and plan for the associates after thorough assessment of their capabilities• Ensuring that adequate staffing level is maintained for the process and also checking unplanned absence and attrition
within the team• Preparing & presenting various monthly MIS reports pertaining to process/productivity.• Implementing systems, migrating systems to upgraded versions to achieve maximum efficiency in productivity• Organizing weekly conference call with clients to analyze issues/ challenges & reviewing progress of the past week
Operations Management
• Minimizing performance bottlenecks for achieving high productivity with minimum utilization of resources• Handling operations for improvement in existing process. Handling overall production an operational tasks• Establishing new set ups thereby bringing profitability to the company. Analyzing reports & documentation daily• Reviewing daily performance of all regions to ensure sharing of capacity and resources
Production Planning & Control
KIRANKUMAR MAASI Roles and responsibilities
• Managing team function viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc; developing & retaining talent along with attracting best talent from the market
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
• Leading a team of 120 members in Hyderabad working with global clients
• Handling an immediate team of 4 assistant Managers and 5 Team leads; liaison with US, UK and SEA teams
• Regular Business Continuity Plans execution of my processes
• Budgeting the costs of events in advance and getting approvals for the same
Team Management
• Spearheading training, learning and development process for the employees; formulating training programs to suit the dynamic environment & enhance efficiency
• Determining training needs & conducting programmes to enhance efficiency in operations towards accomplishment of corporate objectives
• Evaluating the effectiveness of training programmes by developing pre/ post assessment techniques & improvising based on the feedback
• Monitoring the performance of employees to ensure efficiency in operations and meeting of KRA’s
• Conducting performance reviews and providing feedback on areas of improvements, Rewards and Recognitions
• Executing effective designs and introducing the account lead role
Training and development
KIRANKUMAR MAASI achievements
Established a new center, comprising 100 members’ team and experienced with self managed group concept at – Williams Lea
Successfully conducted at least 10 training programs internally – McKinsey, UBS
Executed effective design for a fast track training program –Nittany Decision Services/Williams Lea
Handling the capacity planning process providing steady numbers for production to client – Williams Lea and UBS
Successful attrition Management – Williams Lea
Implementing a totally paperless environment – UBS India Services Pvt. Ltd.
KIRANKUMAR MAASI Academic qualifications and awards
Master of Science in PsychologyAnnamalai University, Chidambaram in 2006
Bachelor of Science (Chemistry, Botany and Zoology)Andhra Loyola College, Vijayawada in 1995
Diploma in MultimediaInfoDrive Multimedia Institute, Chennai in 1997
Certification in Essential Management SkillsUBS India Services Pvt. Ltd. 2008
Certficate for the Best Meritorious StudentAndhra Loyola College, Vijayawada in 1995
Certification Grade 2 Business English courseUnivierty of Cambridge, London Examination Syndicate in 2001
Winners in Football Kingfisher Corporate Football Tournament, 2008
Received a special Award for the “Best Ideator” of the year UBS India Services Pvt. Ltd. 2009
