THE NATURE OF COMMUNICATION IN ORGANIZATIONS

Presented to: Professor Ramzan Azhar

By: Syed Tahir Abbas

COMMUNICATION IN ORGANIZATION

Communication is the element that maintains and sustains relationship in it. What person A says to Person B not only can have a impact on those two people but since organizations are systems, it can also have meaningful impact on the total system.

Organizational Communication is central to Organization success

MISCONCEPTIONS ABOUT COMMUNICATION IN ORGANIZATIONS

1. Meanings are in Words

2. Communication is a verbal Process

3. Telling is communicating

MISCONCEPTIONS

4.Communication will solve all our problem

5.Communication is good thing

6.The more communication, the better

7.Communication can break down

ORGANIZATIONAL COMMUNICATION

The process by which individuals stimulate meaning in the mind of other individuals by means of verbal or Non verbal messages in the context of a formal organization

Interpersonal model allows both persons to function as source or receivers, It also allows for the process nature of communication for feedback and for the transmission of messages of either party

There are four components of Interpersonal Communication Model1) The Source2) The Message3) The Channel4) The Receiver5) Feedback

COMPONENTS OF COMMUNICATION

INTERPERSONAL COMMUNICATION MODEL The Source is the person who originates a message, could be a individual , one person or group or an entire organization.

•The message is any Verbal or nonverbal stimulates that elicits meaning in the receiver.

INTERPERSONAL COMMUNICATION MODEL

A channel is a means by which message is carried from one person to other.In organization Supervisor function as channels between upper level of management and lower level employees.Secretaries often serves channel between people on different level in organization.

INTERPERSONAL COMMUNICATION MODEL

One who receives the source message is The receiver.

Feedback is the observable response to a source message.

INTERPERSONAL COMMUNICATIONGoals

There are three majors goals in any organization environment:

1.Developing Interpersonal relationship2.Gaining compliance3.Gaining understanding

We communicate to gain understanding. We all need to understand what is going on in our surrounding. To know and understand we need information. To acquire information we must communicate with other and much of communication in organization is for this purpose

Context

FUNCTION OF COMMUNICATION IN ORGANIZATION

There are six functions that are dominate communication in organization context.

1. Inform

2. Regulate

3. Integrate

4. Manage

5. Persuade

6. socialize

FUNCTION OF COMMUNICATION IN ORGANIZATION

Informative Function

•It is the function of providing needed information to personnel's so that they can do their job in a effective and efficient manner.•People need to be inform for any changes in the policy that are related to their work•Much of the information communication in organization is conducted in written format.•However it I better for managers to call upon weekly meetings

THE REGULATIVE FUNCTION

IT IS INVOLVED WITH COMMUNICATION THAT IS DIRECTED TOWARDS REGULATORY POLICY WITH IN THE ORGANIZATION OR MESSAGE ABOUT MAINTENANCE OF ORGANIZATION

FOR EXAMPLE EMPLOYEES MIGHT BE INFORMED BY MANAGER THAT HE HAS BROKEN ANY RULES OR REGULATION AND NOT BREAK IN THE FUTURE AGAIN

Function of Communication in organization

FUNCTION OF COMMUNICATION IN ORGANIZATION

The integrated function

It Is focused on the coordination of tasks, work assignment , group coordination or fusing of the work units towards a common goal.

It is and indent and make things run smoothly.

FUNCTION OF COMMUNICATION IN ORGANIZATION

The management functionIt is communication focused on getting personal to do what is needed learning information about personnel to know them better and establishing a relationship with personal better.

Persuasive functionIt is the outgrowth of the management function. Here the supervisor is attempting to influence the employees to do something in a particular way. Where as simply issuing an order might Accomplish the same function, this approach is made for better relation between supervisor and sub ordinates

FUNCTION OF COMMUNICATION IN ORGANIZATION

Socialization in organization

This function seems obvious and is rarely missed by employees or managers, the socialization function is often neglected. This is perhaps the most important function. The socialization function of the organization is the one that can be determined whether person survives well or not at all in an organization

•It does not mean being buddies with everyone. It means being integrated into the communication network in corporation.

ORGANIZATION COMMUNICATION NETWORK

There are two primary communication network s that exist in any organization environment:

Formal

Informal

FORMAL

•The communication that follows the chain of command, it follows the formals, established, officials line of contact. In others word, it follows the prescribe path of the hierarchical chart and tent to explicit In terms of :

•Who should be taken to whom and about what•It explains whom they report to and for what

INFORMALThis is a type of communication that does not follow the chain of command. It tells you :

•Who is really talking to whom and what?•Be are not talking about gossips here.•Gossips can exist can exist in either network.•We are referring to informal communication links that have grown out of relation among employees, management and that have little or no correlation with the formal organization chart.

FORMAL COMMUNICATION FLOW IN ORGANIZATION• Upward communication • Downward communication • Positive communication• Horizontal communication

UPWARD COMMUNICATION

•the one which goes up the official hierarchy, from the lower to the higher level in the organisation.

•It is mostly used for sending information associated with the proposals system, employees’ opinion, work insight, attitudes and problems of the employees.

•It is important to secure the freedom of communicating (undisturbed information flow) since the main drawback of the upward communication is message filtering.

DOWNWARD COMMUNICATION

oflows from the higher to the lower levels in the organisation.oIt is characteristic for giving orders, broadening of ideas and communicational knowledge.

HORIZONTAL COMMUNICATION

•Horizontal communication appears among people of the same status within a department or among different working units,diagonal communication appears among people of the different status who are not formally connected in the organizational communication systemhorizontal and diagonal flow of information a sideward communication, because of their generic joint features.

Positive communication• It is more likely to go up the

system than the negative many a times employees think that negative will go faster through the system than the positive.

• Supervises try to present the negative information from reaching their managers, but forward the positive right up to them.

• If too much negative immediate supervisor, it looks as if that person it not doing his job properly.

THANK YOU

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