Know_Can_Do

© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.

Know-Can-Do: Closing the Learning-Doing Gap in Your OrganizationDick Ruhe


“You can accomplish more with a kind word and a gun, than with a kind word alone.”


“You can accomplish more with a kind word and a gun, than with a kind word alone.”

Dr. Al Capone


Today’s Agenda

• Book• Three Reasons• Call to Action


“A bunch of folks dress casual, go to an off-site meeting for two or

three days, beat themselves to death filling up flip charts —


“A bunch of folks dress casual, go to an off-site meeting for two or

three days, beat themselves to death filling up flip charts —

John RockGeneral Motors

and then go back to business as usual.”


Three Reasons Why People Don’t Use What They Learn

• Information Overload• Negative Filtering• Insufficient Practice


The Agony of Defeat


The Thrill of Victory The Agony of Defeat


The Cure for Information Overload

Spaced RepetitionTo master something, learners should focus on a few key concepts, repeat them over time, immerse themselves deeply in them, and expand on the ideas and skills.


Closing the Closing the Gap


Spaced RepetitionTo master something, learners should focus on a few key concepts, repeat them over time, immerse themselves deeply in them, and expand on the ideas and skills.Limit the number of focus areas/points where you intend to make a difference.

The Cure for Information Overload


An Open Mind

Instead of looking for what’s wrong in the new information, actively look for what’s right.

The Cure for Negative Filtering


Negative Filtering Issues1. See problems with new data2. Need more time to get ready3. Like aspects of the way it is now4. Don’t think it’s that urgent 5. Afraid they’ll make initial mistakes6. Don’t see rewards7. See risks or obstacles in the way8. Have too much to do already




An Open MindInstead of looking for what’s wrong in the new information, actively look for what’s right.As the message arrives, try to find the best, the most valid and valuable parts of it.

The Cure for Negative Filtering


Provide the Necessary StructureDoing what one has learned cannot be left to chance. There must be commitment to help people behave on their good intentions.

The Cure for Insufficient Practice


“Give someone a fish and they can eat today.”


“Teach someone to fish ...”


“Teach someone to fish and they can stay out all day in a boat drinking beer.”




Provide the Necessary StructureDoing what one has learned cannot be left to chance. There must be commitment to help people behave on their good intentions.It is easy to become disillusioned when trying something new; there has to be structure that provides both direction and support.

The Cure for Insufficient Practice


Where the rubber meets the road …Ideas alone have no value without sustained execution.


Where the rubber meets the road …Ideas alone have no value without sustained execution.

“Good intentions undelivered mean squat.”

Ken Blanchard


Power corrupts.


Power corrupts.Absolute power …


Power corrupts.Absolute power is

kind of neat.


Know-Can-Do: Closing the Learning-Doing Gap in Your OrganizationDick Ruhe

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