“Because every customer have expectation when asking a question to our customer service representative. Customer will get the right answer and satisfied, until no longer necessary to make a call for the same question, cause have a different answer each customer service representative.” Knowledge Base for Contact Center By : Satya Bayu Pradana (based on experience) an employee who works in the field of customer service. Which has an assortment of ideas, creativity, beyond the standard of working methods and applied the use of information technology systems. With hope of benefit not only to fellow co-workers, but also for the company and the world of customer service (contact center). You can contact me via email: [email protected]This Slide just wanna shows part of the importance of customer service. By using Knowledge Management, in which there are a variety of application can be applied in the field of Customer Service (Contact Center), such as the use of the Knowledge Base, Online Quiz, Online Document Management, and more benefits from advances of information technology that still be used into the modern working methods. Most importantly is support and permission given by manajerial level, and from company. Trust and passion to help, as well as a variety of experiences and to share knowledge with other employee. Thank you and keep the spirit to fight together for the best service for customers experience.
Transcript
“Because every customer have expectationwhen asking a question to our customerservice representative. Customer will get theright answer and satisfied, until no longernecessary to make a call for the samequestion, cause have a different answer eachcustomer service representative.”
Knowledge Base forContact CenterBy : Satya Bayu Pradana (based on experience)an employee who works in the field of customer service. Which has an assortment ofideas, creativity, beyond the standard of working methods and applied the use ofinformation technology systems. With hope of benefit not only to fellow co-workers, butalso for the company and the world of customer service (contact center).
This Slide just wanna shows part of the importance of customer service. By using Knowledge Management, in which there are a variety of application can beapplied in the field of Customer Service (Contact Center), such as the use of the Knowledge Base, Online Quiz, Online Document Management, andmore benefits from advances of information technology that still be used into the modern working methods. Most importantly is support and permissiongiven by manajerial level, and from company. Trust and passion to help, as well as a variety of experiences and to share knowledge with other employee.Thank you and keep the spirit to fight together for the best service for customers experience.
Knowledge Base for Contact Center
Using a third party application to create theknowledge base. software known as dr.explain tocreate amazing project. I know and use since theend of 2013. The software I use to build theknowledge base for customer care division. At whichtime I worked in one of the main Indonesiancompany engaged in shipping services and logistics.
Knowledge base is very useful for the coredevelopment and progress in serving customerswith satisfaction, the best service, and speed, andaccuracy of information in answering customerquestions.
Keyword : Call Center, Correspondence, Retention, Telesales, Social Media, Quality Monitoring, Technical Helpdesk, Corporate
Knowledge Base for Contact Center
Benefit and Advantage
to improve staff performance and knowledge, aswell as helping employees find, learn, and get ananswer to the question of customer solutions
access information anytime and anywhere
the advantage of finding information that isfrequently asked and the latest information
to collect and putting together some informationthat was originally separate, becomes unity to beaccessed together
Keyword : Call Center, Correspondence, Retention, Telesales, Social Media, Quality Monitoring, Technical Helpdesk, Corporate
Knowledge Base for Contact CenterKeyword : Call Center, Correspondence, Retention, Telesales, Social Media, Quality Monitoring, Technical Helpdesk, Corporate
Knowledge Base for Contact CenterBy : Satya Bayu Pradana (based on experience)
This Slide just wanna shows part of the importance of customer service. By using Knowledge Management, in which there are a variety ofapplication can be applied in the field of Customer Service (Contact Center), such as the use of the Knowledge Base, Online Quiz, OnlineDocument Management, and more benefits from advances of information technology that still be used into the modern working methods. Mostimportantly is support and permission given by manajerial level, and from company. Trust and passion to help, as well as a variety ofexperiences and to share knowledge with other employee. Thank you and keep the spirit to fight together for the best service for customersexperience.
In 2013. I received award and certificate of achievement from CEO
