KNOWLEDGE FOR ALL

PURPOSEPURPOSE The purpose of this lecture is to make The purpose of this lecture is to make

the skills of the mediator more the skills of the mediator more accessible to every person who wants accessible to every person who wants to deal more effectively and creatively to deal more effectively and creatively with the conflict of his or her life.with the conflict of his or her life.

CONFLICTCONFLICT

LEADINGLEADING

As our world grows smaller, opportunities As our world grows smaller, opportunities for conflict multiply. Ethnic, religious, for conflict multiply. Ethnic, religious, political, and personal differences drive political, and personal differences drive people apart--with potentially disastrous people apart--with potentially disastrous consequences--and it's the task of consequences--and it's the task of perceptive leaders to bring them together perceptive leaders to bring them together again World-renowned mediation expert again World-renowned mediation expert Mark Gerzon argues that leaders have Mark Gerzon argues that leaders have failed to rise to this challengefailed to rise to this challenge..

THE WORLD TODAYTHE WORLD TODAY

LEADING THROUGH CONFLICTLEADING THROUGH CONFLICT

By,

Mark Grezon

Mark GerzonMark Gerzon Expert in Civil Discourse-New York Expert in Civil Discourse-New York TimesTimesHas immense international experience, Has immense international experience, exposure and expertise and has developed exposure and expertise and has developed a Mediator model of Leading Through a Mediator model of Leading Through Conflict which can be achieved through Conflict which can be achieved through eight tools, all soft skills, a combination of eight tools, all soft skills, a combination of which can lead to innovative, which can lead to innovative, transformational resolution of the conflict.transformational resolution of the conflict.

Sanjay SahaySanjay Sahay

NEED FOR LEADING THROUGH NEED FOR LEADING THROUGH CONFLICTCONFLICT

New kind of leadership needed to face the New kind of leadership needed to face the challenges of increasingly global challenges of increasingly global economics and politics.economics and politics.

Silent revolution taking place around the Silent revolution taking place around the world, the negotiation revolution.world, the negotiation revolution.

Most decisions are not being made Most decisions are not being made horizontally now.horizontally now.

Negotiation is a must in the globalised Negotiation is a must in the globalised world, not a luxury.world, not a luxury.

Non-hierarchic decision making.Non-hierarchic decision making.

New model of leadership needed which put New model of leadership needed which put conflict in the centerconflict in the center..


Organizations and societies flatten from Organizations and societies flatten from pyramids to networks.pyramids to networks.

Ordinary leadership tends to be one sided. Ordinary leadership tends to be one sided. Whole is the critical issue.Whole is the critical issue.

Level 5 leadership in business required Level 5 leadership in business required and elsewhere too.and elsewhere too.


It is not needed in on the larger stage It is not needed in on the larger stage but in our work organization.but in our work organization.

Also in our families and personal life.Also in our families and personal life.


STUCTURE OF THE PRESENTATIONSTUCTURE OF THE PRESENTATION

INTRODUCTIONINTRODUCTION

THREE FACE OF LEADERSHIPTHREE FACE OF LEADERSHIPTHE DEMAGOUGE THE DEMAGOUGE

THE MANAGERTHE MANAGER

THE MEDIATORTHE MEDIATOR

EIGHT TOOLS FOR THE LEADER AS EIGHT TOOLS FOR THE LEADER AS MEDIATORMEDIATOR

INTEGRAL VISIONINTEGRAL VISION


SYSTEMS THINKINGSYSTEMS THINKING

PRESENCEPRESENCE

INQUIRYINQUIRY

CONCIOUS CONVERSATIONCONCIOUS CONVERSATION

DIALOUGEDIALOUGE

BRIDGINGBRIDGING

INNOVATIONINNOVATION


LEARNING FOR TRANSFORMATIONAL LEARNING FOR TRANSFORMATIONAL CHANGECHANGE

WHEN CONFLICTS ERRUPTS- WHEN CONFLICTS ERRUPTS- GUIDELINES FOR IN TIMES OF CRISISGUIDELINES FOR IN TIMES OF CRISIS

CONLUSIONCONLUSION

Every one of us leads a life of conflict – Every one of us leads a life of conflict – Organizations – Homes - Countries.Organizations – Homes - Countries.

Hot and Cold conflicts.Hot and Cold conflicts.

We are intermingling to the point that We are intermingling to the point that someplace is now infused with everyplace, someplace is now infused with everyplace, someone connected to everyone.someone connected to everyone.

63,000 transnational companies, 8,00,000 63,000 transnational companies, 8,00,000 subsidiaries. 25% of world GNP.subsidiaries. 25% of world GNP.


40 years back, 60% of the top global 40 years back, 60% of the top global companies were American, today it is only 1/3.companies were American, today it is only 1/3.

The borders are coming down – tariff borders, The borders are coming down – tariff borders, political borders or ethic borders.political borders or ethic borders.

Senior executives of the private sector has to Senior executives of the private sector has to be responsible to all stalk holders.be responsible to all stalk holders.

Leading as if the world stops at the edge on Leading as if the world stops at the edge on one's tribe, religion, nation or corporation has one's tribe, religion, nation or corporation has become impractical and often impossible.become impractical and often impossible.


Diversity and change have become Diversity and change have become universal.universal.

Technology is morphing continuously.Technology is morphing continuously.

Decision making is becoming far more Decision making is becoming far more complex.complex.

Get over us VS then mentality to Get over us VS then mentality to collaboration and innovation.collaboration and innovation.


The NewThe New Approach To Leadership Approach To Leadership

STORY.........STORY...............

The Hammer StoryThe Hammer Story

~~ Instead of ordinary Toolbox, I have filled it Instead of ordinary Toolbox, I have filled it up with hammers of various shapes and up with hammers of various shapes and sizes.sizes.

~~Only hammers and nothing elseOnly hammers and nothing else

~~AS I begin pulling out one hammer and AS I begin pulling out one hammer and then the next, then another, the members then the next, then another, the members of the audience begin to laugh nervously.of the audience begin to laugh nervously.

The Hammer storyThe Hammer story

~ ~ How would you feel.”if a handyman came How would you feel.”if a handyman came to your house with a tool box of only to your house with a tool box of only hammers.”hammers.”

~ ~ “Our house would be a wreck”, someone “Our house would be a wreck”, someone answers.answers.

~ ~ “He'd never finish the job,” responds “He'd never finish the job,” responds another.another.

The Hammer The Hammer storystory

~ ~ ”I will lose confidence in him right away,” ”I will lose confidence in him right away,” says a third.says a third.

~ ~ “Unless he promised to invest in new “Unless he promised to invest in new tools and learned how to use them,” I tools and learned how to use them,” I would fire him.”would fire him.”

““The yearning for new leadership tools is The yearning for new leadership tools is apparent in many organizations today and apparent in many organizations today and communities large and small.”communities large and small.”

New Model Of LeadershipNew Model Of Leadership

““We urgently need a new model of We urgently need a new model of leadership,one that takes dealing leadership,one that takes dealing with conflict and difference as the with conflict and difference as the central goal”central goal”


Improve workplaces – Unprecedented Improve workplaces – Unprecedented external pressure – Competition. external pressure – Competition. Internal pressure – engage and Internal pressure – engage and empower diverse workforce. empower diverse workforce.

Revitalize communities – neighborhoods Revitalize communities – neighborhoods become more diverse and fragmented.become more diverse and fragmented.

Strengthen schools by restoring health Strengthen schools by restoring health and vitality of the educational process. and vitality of the educational process.


Foster relationships between political Foster relationships between political parties leading to better government parties leading to better government policies.policies.

Help foster a more positive, productive Help foster a more positive, productive and curious (not suspicious) attitude and curious (not suspicious) attitude towards difference in groups and towards difference in groups and constituencies.constituencies.

LeadershipLeadership

"The ultimate measure of a "The ultimate measure of a man is not where he stands in man is not where he stands in moments of comfort, but moments of comfort, but where he stands at times of where he stands at times of challenge and controversy."challenge and controversy."

Martin Luther King Jr.Martin Luther King Jr.

Three Faces of leadershipThree Faces of leadership

The DemagogueThe Demagogue The ManagerThe Manager

The MediatorThe Mediator

LEADERSHIPLEADERSHIP

THE DEMAGOGUETHE DEMAGOGUE


““Bad leadership is not solely the fault of Bad leadership is not solely the fault of few bad leaders. We are all, everyone few bad leaders. We are all, everyone of us, in this together.”of us, in this together.”

– Barbara Kellerman, Center for Public Barbara Kellerman, Center for Public Leadership, Havard University.Leadership, Havard University.

““Time and again, decent men and Time and again, decent men and women have chosen to look away. We women have chosen to look away. We have all been bystanders to genocide. have all been bystanders to genocide. The crucial question is why.”The crucial question is why.”

– Samantha Power, Pulitzer Prize winning Samantha Power, Pulitzer Prize winning journalistjournalist


Leads with fear, threats and intimidation.Leads with fear, threats and intimidation.

Turns opponents into scapegoats.Turns opponents into scapegoats.

Uses lies and propaganda to dehumanize the Uses lies and propaganda to dehumanize the other.other.

Resorts to violence to dominate or destroy Resorts to violence to dominate or destroy the other leader.the other leader.



Every few hundred years in western history there Every few hundred years in western history there occurs a sharp transformation. Within a few occurs a sharp transformation. Within a few short decades, society – its worldview, its basic short decades, society – its worldview, its basic values, its social and political structures,its art, values, its social and political structures,its art, its key institutions – rearranges itself. We are its key institutions – rearranges itself. We are currently living through such a time.currently living through such a time.

– Peter F .Ducker, management Peter F .Ducker, management guruguru

Education is the ability to perceive the hidden Education is the ability to perceive the hidden connections between phenomena.connections between phenomena.

– Vaclav Havel, former president. Vaclav Havel, former president. Czech Republic Czech Republic


Operates based on an exclusive, Operates based on an exclusive, limited definition of “Us”.limited definition of “Us”.

Define purpose in terms of the self-Define purpose in terms of the self-interest of his or her own group.interest of his or her own group.

Cannot or will not deal with issues Cannot or will not deal with issues decisions or conflicts the cross decisions or conflicts the cross boundariesboundaries

Is productive and effective only on Is productive and effective only on home turf.home turf.



The conventional use of the term mediator The conventional use of the term mediator refers to a person who serves as an refers to a person who serves as an intermediary to reconcile differences, intermediary to reconcile differences, particularly in political and military conflicts.particularly in political and military conflicts.

Today the meaning of the term has exploded Today the meaning of the term has exploded beyond its original use.beyond its original use.

If we reach past the headlines, we will If we reach past the headlines, we will encounter another, much wider dimension of encounter another, much wider dimension of mediation.mediation.


" My hunger for the freedom of my own people " My hunger for the freedom of my own people became a hunger for the freedom of all people. . became a hunger for the freedom of all people. . .I knew as well as I knew anything that the .I knew as well as I knew anything that the oppressor must be liberated just as surely as oppressor must be liberated just as surely as the oppressed. A man who takes away(another) the oppressed. A man who takes away(another) man's freedom is a prisoner of hatred and man's freedom is a prisoner of hatred and locked behind the bars of his prejudice. . . Both locked behind the bars of his prejudice. . . Both are robbed of their humanity. When I walked are robbed of their humanity. When I walked out of prison, that was my mission: to liberate out of prison, that was my mission: to liberate the oppressed and the oppressor both"the oppressed and the oppressor both"

--Nelson Mandela--Nelson Mandela


Strives to act on behalf of the whole, not Strives to act on behalf of the whole, not just a partjust a part

Thinks systemically and is committed to Thinks systemically and is committed to ongoing learningongoing learning

Builds trust by building bridges across the Builds trust by building bridges across the dividing linesdividing lines

Seeks innovation and opportunity in order Seeks innovation and opportunity in order to transform conflictto transform conflict

EIGHT TOOLSEIGHT TOOLS

OF THE MEDIATOROF THE MEDIATOR

AS A MANAGERAS A MANAGER


SYSTEMS THINKINGSYSTEMS THINKING

PRESENCEPRESENCE

INQUIRYINQUIRY


CONCIOUS CONCIOUS CONVERSATIONCONVERSATION

DIALOUGEDIALOUGE

BRIDIGINGBRIDIGING

INNOVATIONINNOVATION



DefinitionDefinition

““CommittingCommitting ourselves to holding all side ourselves to holding all side of the conflict, in all their of the conflict, in all their complexity, complexity, in in our minds and hearts”our minds and hearts”


BackgroundBackground

Nadal al- Nashif, Arab woman, UNDP Country Nadal al- Nashif, Arab woman, UNDP Country Director. Posted at Baghdad. Director. Posted at Baghdad.

On Aug 19,2003,a bomb exploded just outside On Aug 19,2003,a bomb exploded just outside UN offices.UN offices.

Injured. Surgery in Us Army Hospital, then Injured. Surgery in Us Army Hospital, then evacuated to Amman, Jordan for more surgery.evacuated to Amman, Jordan for more surgery.



Finally, after months of convalescence, Finally, after months of convalescence, returned to a desk at UN headquarters in returned to a desk at UN headquarters in New York.New York.

Commendable level dedication Commendable level dedication determination and hope.determination and hope.

She was dedicated to bring peace and She was dedicated to bring peace and prosperity to the Arab world.prosperity to the Arab world.



Despite her loss of innocence, she continued Despite her loss of innocence, she continued to hold fast to her vision.to hold fast to her vision.

Nada was “torn by competing impulses” Nada was “torn by competing impulses” because she was, to the best of because she was, to the best of extraordinary skills holding the whole.extraordinary skills holding the whole.

UN strategy committed herself to identifying UN strategy committed herself to identifying with all the constituencieswith all the constituencies..



INTEGRAL VISION IS WHERE IT ALL BEGINSINTEGRAL VISION IS WHERE IT ALL BEGINS

The challenge is to recognize that while The challenge is to recognize that while each of us reside in a “part”, we can each of us reside in a “part”, we can nevertheless seek to identify with the whole.nevertheless seek to identify with the whole.


““In this transformational age, we learn In this transformational age, we learn to adjust our vision in order to see to adjust our vision in order to see the whole the way our predecessors the whole the way our predecessors in the previous eras saw the part” in the previous eras saw the part”

INTEGRAL VISIONINTEGRAL VISION BackgroundBackground

Community leaders can come to see the Community leaders can come to see the whole community.whole community.

Corporate leaders can come to see the Corporate leaders can come to see the whole social and ecological context.whole social and ecological context.

National leaders can come to see their whole National leaders can come to see their whole nation.nation.

Global leaders can see the whole world.Global leaders can see the whole world.

““It means including and transcending different viewpoints”It means including and transcending different viewpoints”..

INTEGRAL VISIONINTEGRAL VISIONApplication: Wrestling with the Big Application: Wrestling with the Big PicturePicture

Power of an Integral Vision beautifully Power of an Integral Vision beautifully articulated, has following principles.articulated, has following principles.

Faced with silence and secrecy: do Faced with silence and secrecy: do everything publicly.everything publicly.

Faced with fear: be sincere and dialogue.Faced with fear: be sincere and dialogue.

Faced with violence: talk and negotiate and Faced with violence: talk and negotiate and everyone.everyone.

Faced with exclusion: find support in othersFaced with exclusion: find support in others

INTEGRAL VISIONINTEGRAL VISIONTipsTips

Check your visionCheck your vision

Don't replace one border with anotherDon't replace one border with another

Watch your languageWatch your language

Go to balconyGo to balcony

Develop maturity of mindDevelop maturity of mind

Learn to see through wallLearn to see through wall..

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