Knowledge HubConnect-Collaborate-Learn-Innovate
1 March 2011
http://www.local.gov.uk/knowledgehub
Vision
• Help create a trusted learning and sharing Help create a trusted learning and sharing environment for local government, where environment for local government, where everyone can benefit from a shared understanding everyone can benefit from a shared understanding of what works and what doesn’tof what works and what doesn’t
• Create a Local Gov culture of collaborative Create a Local Gov culture of collaborative practice development, sharing and problem practice development, sharing and problem solvingsolving
What is the Knowledge Hub?
You’re already using the Knowledge Hub….but you just don’t know it!
Simples!
comparethemarket.com and comparethemeerkat.com are trading names of BISL Limited
4,716 reviews4,716 reviews
Peer review and recommendations
A collaborative knowledge encyclopedia for local
government
Aggregate content from many sources – follow activity streams
App Stores
A replacement for Communities of Practice
• 80,000 members• 1,500 communities• 22,000+ monthly
contributions
…but why? Many conversations being missed (lack of permeability)
BlogsBlogs
Tweets
Tweets
Websites
Websites
CoPCoP
Knowledge WikiKnowledge Wiki
Peer reviews &Peer reviews &recommendationsrecommendations
Performance Performance ComparisonsComparisons
App StoreApp Store
Aggregation + Aggregation + Activity StreamsActivity Streams
Powerful Powerful semantic semantic searchsearch
Community Community workspacesworkspaces
Mashup centreMashup centre
Stick it all together…
Utopia?
8/9
Social and professional
Social and professional
networks proliferate
networks proliferate
Knowledge Hub will enable users to link and aggregate multiple
conversations and data sources
I am…▪ Checking the bin
collection in my street and seeing if anybody else is complaining
▪ Comparing council tax rates with our neighbouring areas
I am…▪ Preparing for council
meeting with aim of questioning performance in adult social care
▪ Checking for best practice in other councils
I am…▪ Reviewing my overall
dashboard▪ Analysing poor
performance in housing costs and benchmarking with comparable councils
I am…▪ Making sure government
departments use the tool for all their demands on councils
▪ Able to see which councils in most need of support and making contact to offer help
Getting answers to questions using KHub
Limitless scope for ‘Apps’…
www.local.gov.uk/knowledgehub
Question to explore
Monitor chosen metrics
“How am I performing” “How do I compare?”
Explore productivity drivers
“How can I identify where to make improvements?”
0
5
10
My council versusPeers, £’000
My metric over time, £’000
Understand in context
Driver A
1 2 3
• Council leader or service leader selects summary metrics they want to monitor
• Then click problem area to see progress over time and comparison to other councils
• Then explore drivers of performance by combining metrics
Driver B
Driver C
Driver D Driver E Driver F
ActionData
Take action to improve
“What actions should I take?”
4
• Use insight to improve decision making and help take action
Case StudyCase Study
InsightInsight
LG Group Inform - An Aid to Decision MakingExample of user path from headline metrics down to analysis
Twitter StreamActivity stream
Workspaces. Three types:•Communities of Practice•Social Network•Project
Benefits• Organisational learning and innovation• Knowledge Retention• Local performance and productivity• Self assessment and benchmarking• Transparency of information• Sector-led improvement• Cross-sector working• Transformation of workforce and services• Lower cost ICT infrastructure
(Intranets/Extranets/Websites/Applications)
www.local.gov.uk/knowledgehub
Helping us all to innovate, create, connect,collaborate
…. and see thingsdifferently…
More information: www.local.gov.uk/knowledgehubFollow us on Twitter: www.twitter.com/knowledgehubTweet and follow the hashtag: #khub