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Knowledge Management
Hendrik Gunawan - 1501173326
Yoga Mahesa P.K - 1501150404
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Knowledge Management
The discipline of enabling individuals, teams and entire organizations to collectively and systematically create, share and apply knowledge, to better achieve their objectives (Ron Young, CEO/CKO Knowledge Associates International)
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Benefits of Knowledge Management• Reduces time-to-market
• New products are designed and commercialized more quickly and successfully
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Types of Knowledge
• Explicit : Information that is written down or codified
• Tacit : Information that is stored inside a person’s mind
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Elements of KM Initiative
• People
• Process
• Technology
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People
• Refers to Cultural and Behavior Approach
• Knowledge is created by individuals
• The creation and sharing of knowledge can only happen when individuals cooperate willingly
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Process
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Technology
• Refers to the network system
• Facilitate connections :– among knowledgable people– between people and sources of information
• Through ICT, explicit knowledge can be captured and disseminated
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BCA
• VISION
– To be the bank of choice and a major pillar of the Indonesian economy
• MISION
– To build centers of excellence in payment settlements and financial solutions for businesses and individuals
– To understand diverse customer needs and provide the right financial services to optimize customer satisfaction
– To enhance our corporate franchise and stakeholders value
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BCA Knowledge Management
• BCA Employee award• BCA Customer Education Program• BCA IT enabler• Customer Knowledge• Disaster Recovery Center• Internal website for staffs
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Sources
• http://echo4share.blogspot.com/2010/10/knowledge-management-pada-bca.html
• http://www.slideshare.net/kreaume/knowledge-management-presentation-1425087#
• http://www.slideshare.net/miera2209/introduction-to-knowledge-management-7904270
• http://www.bca.co.id/en/about/cari-tahu-tentang-bca/visi-misi/visi-misi_landing.jsp
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Thank You