Knowledge Management

Kelompok 11

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What is Knowledge Management?

“Knowledge Management is a waste of money. Organizations spend billions of dollars in their efforts to cut a corner or two resulting in just a fraction of savings”

Richard Sapio CEO, Mutual Capital Alliance

What is Knowledge Management?

Knowledge Management is the explicit and systematic management of vital

knowledge - and its associated processes of creation, organization, diffusion, use and

exploitation.

Knowledge Hierarchy

People and SystemsPeople● Knowledge Teams - multi-disciplinary, cross-functional● Learning Organization - personal/team/org development● Corporate Initiatives – Chief Knowledge Officer

Systems● Knowledge Data-bases - experts, best practice● Knowledge Centers - hubs of knowledge● Technology Infrastructure - Intranets, Domino Document Management

Two Key Thrusts

Knowledge Cycle

Seven Levers● Customer Knowledge - the most vital knowledge● Knowledge in Products - ‘smarts’ add value● Knowledge in People - but people ‘walk’● Knowledge in Processes - know-how when needed● Organizational Memory - do we know what we know?● Knowledge in Relationships - richness and depth● Knowledge Assets - intellectual capital

Implementing and Maintaining KM

Why Implement KMS?

● IBM, Oracle, Ciscoo Measure intranet value at over $1 billion

● BT, UK telecommunications companyo Employee ideas have saved £100 million

● Sodexho’s SuperSleutho Cash reward for employees submitting sales leadso Led to over $90 million in sales volume

Who’s Responsible?

Everyone:● Managers/Supervisors

»Leaders as knowledge champions● The Knowledgeable

»Not a problem of knowing, but of access● End Users

»Feedback»Psychological barriers

Role of IT in Implementation● “The biggest contributor to this brilliant growth of the knowledge

management system is information technology.”

● Lee et al. also say, “...there are negative perspectives about information technology.”

● According to a managing partner at a KM consultancy firm based in New York, “The biggest misconception that IT leaders make is that knowledge management is about technology...Usually people begin a KM project by focusing on the technology...But the key is people...”

Strategy for Implementing KM

Maintaining KM SystemsProvide Adequate Access● Intranets

● Classes

Psychological Barriers● Ook Lee study

o 103 questionnaires from Korean KMS userso 93 respondents were reluctant to say that a

knowledge management piece was not valid

Maintaining KM Systems

Use it or lose it● Cook compares KMS to draining battery

Share knowledge● Knowledge is individual power, not group power

Removing knowledge “constipation”● Crowded closet

Maintaining KM Systems

Incentives● Financial

● Big Idea● Pub Money

Organizational Sociology● Know your audience

Be flexible● “No single recipe” for success

The difference of U.S. and CHINA in Knowledge management

SumberDave Owens

T.J. Vogt

Chatchawan Wongwattanakit “OT”

Yueping Wang