17
KNOWLEDGE MANAGEMENT AND LESSONS LEARNED Dr Judy Payne
| Date post: | 21-Jan-2017 |
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KNOWLEDGE MANAGEMENT
AND LESSONS LEARNED
Dr Judy Payne
Basic
definitions
Why lessons
learned
databases don’t
work
What DOES
work?
Knowledge
A body of understanding and skills that is
constructed by people and increased through interaction with other people and with
information
AS 5037-2005 Knowledge management – a guide
Knowledge management A multi-disciplinary approach to improving
organisational outcomes and learning by
optimising the use of knowledge
Based on AS 5037-2005 Knowledge management – a guide
KNOWLEDGE
IS MORE
THAN
INFORMATION
The lessons learned fridge
The well-managed fridge
The fridge with someone to talk to
Contact Nigel
Limitations of lessons learned
1. IM, not KM.
2. Supply-driven.
3. Little or no context.
4. Usually no way of checking
understanding.
5. People don’t know what they don’t
know, so how do they know what to
look for?
6. What if people don’t want to share
what they have learned? Or don’t
want to learn?
Good things about lessons learned
• Learning and review workshops (some!)
• Reflection on what has happened
• A record of issues that can be analysed and
acted on
So what DOES work?
Time.
Trust.
Fairness.
information
What does
anyone know
about....?
Time.
Trust.
Fairness.
CONTEXT IS
EVERYTHING
