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Knowledge Management and the Information Specialist: dancing in step or missing a
beat?Hettie Groenewald
Erica van der Westhuizen
Johann van Wyk
Academic Information Service
University of Pretoria
2nd SLOSAL Conference, Midrand, 11 June 2002
Definition of Knowledge Management
• Utilisation and exploitation of knowledge assets
• Including all its info and its human experience and expertise
• Ensure sustainability and competitive advantage
Definition (cont)
• Utilises its culture, processes and infrastructure to– Create, identify, capture, share, use & re-
use knowledge– Adding optimal value to client’s knowledge
base
Types of Knowledge
• Explicit (documented, recorded)
• Tacit (expertise and experiences in person’s mind)
Communities of Practice
• A COP is a network of people emerging spontaneously
• Held together by informal relationships
• Sharing common knowledge, expertise and tools
• Learning from one another
Flow of Knowledge
• Retrieval/collection (finding)
• Organising/indexing
• Creating Info/Knowledge products
• Communicating/distributing
Objectives of the Infoportal
• Support task performance
• Create personal virtual KN space
• Integrated access to resources
• Search web info
• Keep up to date
• Support KN networks/communication
African Goats• Website
• Full text articles
• Proceedings full text
• Listserv
• List of experts
• Community of Practice
• Indigenous Knowledge
Ostrich – role of Information Specialist
• Identifying the need• Virtual group – COP• Placing content• Supporter• Facilitator• Indexer
Knowledge Management Tango
• Interaction between Information Specialist and clients
• Subject indexing
• Capturing and storing
Virtual Group
Civil Engineering
Lecturers InformationSpecialist
Tacit knowledge
Explicit knowledge
Virtual Group
Water @ UP virtual group
• Identify subject areas
• Mapping area
• Virtual group formed
• Commitment