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Major Issues
inKnowledge Management
C.VIJAY KUMARInternational School of Information Management
University of Mysore
MYSORE - 006
9th December,2008
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KM strategy in organizations
KM is a concept in which an enterprise gathers,organizes, shares, and analyzes the knowledge of
individuals and groups across the organization
in ways that directly affect performance
- Robert S. Seiner
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sources of Knowledge
Internal information resources:
People Oral communication Correspondence Mail, memoranda
Data Records Files on activities, Operations, Personnel, etc. Graphic materials Maps, Charts, Diagrams, etc.
External information resources:
People outside the organization Internal information resources of other organization Published information books, journals, reports, etc Mass media News Electronic databases and data banks
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Major issues in KM
Social Networking Analysis
Security
Version control
Information Overload Communities of Practice
Psychological aspects
KM practices Culture etc.
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Challenges
What knowledge required to do jobs ?
If so, at what cost? If not whats cost ?
who should get what knowledge-priority?
Methods of acquisition, storage, organization anddelivery processes
What system would be best? cost factor
Alternatives
Balance between manual and computer systems
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Three issues of KM
Information Overload
Security
Culture
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Factors
Volume
Comprehension
Integration Location
Access
Relevance Verification
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Examples
Document management
Work flow
Intranet & Internet
Database integration Group ware and collaboration tools
Project management
Communication tracking Knowledge creation and representation tools
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Recommendations
Skills-based approaches
Technologies
Corporate Information Policy
Portals & Intranet
Search engines and directories
Knowledge Management Products
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Security
Access control
Trust management and Negotiation
securing a knowledge management
system Validity of the data
Right information-Right person-right time
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Recommendations
Secure Tools for knowledge sharing
Security policy based framework
Role Based access control
Secure knowledge managementarchitecture
Trust rules for collaboration
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Cultural Issues
Different Levels of the Socio-Cultural Context
Globalization vs. Localization
Conflict of motives
Individual and social barriers Core cultures:
Control Core Culture
Competence Core Culture Collaboration Core Culture
Cultivation Core Culture
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Recommendations
Create shared need share knowledge
Reward key contributors
Design & roll out of various KM modules
Developing culture of virtual environments cultural awareness and cultural diversity as an
important and necessary skill
Adopt the sense-making approach in humanresource practices
Balance the values and the conflicts of cultural diversity value cultural diversity knowledge-intellectual capital
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References:
Reuters Ltd. (1996). Dying for information?. An investigation into the
effects of information overload in Singapore andworldwide(1996).London.
Entin, E.E., Freeman, J., Serfaty, D, & Cohen, M. (1997). Information
management: Understanding and coping with information overload.
Proceedings of the Human Factors and Ergonomics Society 41st
Annual Meeting, pp. 565-68
R. Sandhu, E. Coyne, H. Feinstein, and C. Youman, Role-based access
control models, Computer, vol. 29, no. 2, pp. 3847, Feb. 1996.
Walsham, G. (2001). Making a world of difference: IT in a global context.
Chichester, UK: John Wiley & Son Ltd.
http://www.yahoo.com
http://www.google.com
http://www.pdfzone.com/products/software/tool_DocFather.html
http://cais.isworld/articles/1-7/article
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Thank you
