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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Siemens AGDr. Manfred Langen
Knowledge Management Maturity Model
2000
KMMM®KMMMKMMM®®
Holistic Development of KM with the KM Maturity Model
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Overview
KM-2k – Situation and Trends
KMMM® Ideas, Structures, Concepts
Process of a KMMM® Assessment
Results of a KMMM® Assessment
KMMM® – Conclusion and next Steps
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
KM-2k – Situation and Trends
�first wave / hype is over � more awareness & sensitization
�systematization and orientation
�approved method for the first step in KM projects, i.e. ...
�comprehensive assessment for organizational KM
�„Metrics“ for KM evaluation
� KM must get from confession to profession
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Knowledge Management Metrics
Measuring knowledge or knowledge management activities:The experts don‘t agree?
“For every new idea it is importantnot to destroy it too early byevaluation.“ ...“Isn‘t this a high tribute to theattempt to avoid uncertainty?“
(U. Schneider, university of Graz)
“If you cannot measure it– leave it !“
“You can only manage whatyou can measure”
(from management literature)
���� Metrics can make knowledge and knowledge managementmore visible and quantifiable - but start smooth and careful.
2002
Knowledge ManagementZT Information & Communications© Siemens AG - all rights reserved
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Overview
KM-2k – Situation and Trends
KMMM® Ideas, Structures, Concepts
Process of a KMMM® Assessment
Results of a KMMM® Assessment
KMMM® – Conclusion and next Steps
Knowledge ManagementZT Information & Communications© Siemens AG - all rights reserved
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Ideas Driving KMMM® Development
quantitative and qualitative results
oriented towards KM interventions
basic input to build a KM roadmap
holistic and systematic assessment of KM position
use different methods and perspectives
use well-known and approved models (CMM, EFQM)
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
KMMM®
Knowledge Management Maturity Model
Goals:
� get a „real“ picture – on site, efficient
� point to the right interventions
� deliver comparable results
� planning of suitable actions
The KMMM® is a structured method toassess an organization‘s overall positionin knowledge management.
2004
KMMM®KMMMKMMM®®
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
2005
Maturity Levels of OrganizationalKnowledge Management (KM)
initial
repeated
defined
managed
optimizing
KM activities are non-systematic and ad-hoc. Nolanguage for describing org. phenomenons froma knowledge point of view.
Pilot projects and single activities labelledas „KM“
Standardized processes make creation, sharingand usage of knowledge efficient.
Creation, sharing and usage of knowledge isorganizationally integrated and improved(measurement!)
KM is developed continuously and self-organized
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
2007
Key Areas of the KMMM®
Strategy,Knowledge Objectives
Environment,Partnerships
People,Competencies
Collaboration,Culture
Leadership,Support
Knowledge Structures / Forms
Technology,Infrastructure
Processes, Roles,Organization
Planning
Operation
formal
Rules
informal
Rules
Technology People
inter
nal
Knowled
ge
exte
rnal
Knowled
ge
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Structure of the KMMM®
2008
Development
initial
repeated
defined
managed
optimizing
Analysis
Strategy,Knowledge Objectives
Environment,Partnerships
People,Competencies
Collaboration,Culture
Leadership,Support
Knowledge Structures / Forms
Technology,Infrastructure
Processes,Roles, Organization
Knowledge ManagementZT Information & Communications© Siemens AG - all rights reserved
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Overview
KM-2k – Situation and Trends
KMMM® Ideas, Structures, Concepts
Process of a KMMM® Assessment
Results of a KMMM® Assessment
KMMM® – Conclusion and next Steps
Knowledge ManagementZT Information & Communications© Siemens AG - all rights reserved
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
KMMM® Assessment Process
continuous Consolidation & Preparation
Interviews Interviews
Feedback &Consensus
Orientation &Planning
Consolidation &Preparation
Motivation &Data Collection
Ideas forSolutions &
Action Proposals
Report &Presentation
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
KMMM® Assessment Process
weeks61 2 3 54
Pre
para
tion/
Sch
edul
ing
Man
agem
ent
Brie
fing
Wor
ksho
p
Inte
rvie
ws
Wor
ksho
p
Inte
rvie
ws
Con
solid
atio
n
Con
solid
atio
nP
repa
ratio
n
Fee
dbac
k
Rep
ortin
g
Act
ion
Pla
n
Start KM-Improvement
Projects
on-site work
back-office work
Knowledge ManagementZT Information & Communications© Siemens AG - all rights reserved
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Overview
KM-2k – Situation and Trends
KMMM® Ideas, Structures, Concepts
Process of a KMMM® Assessment
Results of a KMMM® Assessment
KMMM® – Conclusion and next Steps
Knowledge ManagementZT Information & Communications© Siemens AG - all rights reserved
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Results – General Remark
The main result of a KMMM® assessment is the ability toselect the KM interventions which are most appropriate foryour business!
These results are backed up with the today practices of yourorganization.
KMMM® is the foundation to build upon a KM roadmap withsuitable actions for improvement.
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Quantitative Results (Example)
2010
...
2
4
3
3
23
Technology, Infrastructure
Information-Retrieval
Collaboration-Support
Decision-Support
Information-Security
...
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Quantitative Results (Example)
2011
Strategy,Knowledge Objectives
Environment,Partnerships
People,Competencies
Collaboration,Culture
Leadership,Support
Knowledge Structures / Forms
Technology,Infrastructure
Processes, Roles,Organization
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Quantitative Goals (Example)
2011
Strategy,Knowledge Objectives
Environment,Partnerships
People,Competencies
Collaboration,Culture
Leadership,Support
Knowledge Structures / Forms
Technology,Infrastructure
Processes, Roles,Organization
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Qualitative Results (Show Case)
Key Area: Environment, PartnershipsCustomer relations; alliances; stakeholder; ...
Development of level 3 activities
� systematically gain knowledge from customer contacts� build a community with lead customers
� build and keep contact with your most important stakeholders � create a scorecard with time spent per stakeholder
� develop a program to cooperate with your partners � define a process how knowledge can be exchanged on a regular basis
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Quantitative Success (Example)
2011
Strategy,Knowledge Objectives
Environment,Partnerships
People,Competencies
Collaboration,Culture
Leadership,Support
Knowledge Structures / Forms
Technology,Infrastructure
Processes, Roles,Organization
Knowledge ManagementZT Information & Communications© Siemens AG - all rights reserved
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Overview
KM-2k – Situation and Trends
KMMM® Ideas, Structures, Concepts
Process of a KMMM® Assessment
Results of a KMMM® Assessment
KMMM® – Conclusion and next Steps
Knowledge ManagementZT Information & Communications© Siemens AG - all rights reserved
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Benefits
oriented towards KM interventions
adaptive – focussed on the next step
first holistic and systematic approach
model is easy to understand
derived from successful methods (EFQM, CMM)
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
2007
Next Steps
� further spreading within Siemens Groups
� build internal benchmark statistics
� discover KM development patterns
� integrate with indicator systems (KM scorecards)
� establish KMMM® as standard measurement method
Knowledge ManagementZT Information & Communications© Siemens AG - all rights reserved
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
2007
Approach for Quick or Self-Assessments
� Original: KMMM® is naturally combined with a consultingapproach
� Light version: the 64 topics are represented by onestatement (instead of a detailed maturity description foreach topic)
� Advantage: web-based online version possible, suitable forlarge-scale benchmarking and sensitization/awareness
� Disadvantage: no representation of maturity levels,no interventions possible
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
2007
Website KMMM®
www.kmmm.org
� Description of KMMM®
� FAQs
� Contact to developers
� Member community
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APQC Conference December 7-8, 2000Knowledge Management Maturity Model
Thank You for Your Attention !
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