Knowledge Management Strategy: vision, purpose and value generation in an era of social learning José Carlos Tenorio Favero Head of Knowledge Management, GMI SA Consultant Engineers

José Carlos Tenorio Favero Head of Knowledge Management in GMI S.A Consultant Engineers, a leading engineering consultancy firm based in Lima Peru. An information Scientist, José focuses on developing KM in a practical and efficient manner. He is recognized in the region as one of the leading subject matter experts and authors. In addition to his writing and research, José works with ECOTEC an environmental consultancy firm associated with GMI to develop KM and impact organizational learning, critical knowledge acquisition and retention.

@josecarloskm kminaction.wordpress.com

KM: Promotes and strengthens our capacity to learn, question, investigate, share and innovate based on our organization´s culture in order to generate long term value for clients, stakeholders and workers.

1. Understand the organization´s value preposition

Strategic Level

Functional Level

Support Level

2. Focus on critical knowledge

Description

Where is it applied

Application Frequency

Business Impact

Development Level

Internal & external Experts Strategic Partners Consultants Universities, Institutes, Academies, Organizations

Developing a K-Matrix ®

3. Analyze the macro environment

Processes

Talent Management

Performance Management

Hire and Recruitment

Training

Mentoring

Communities of Practice

Technology Culture Spaces Metrics

Organizational Knowledge

External Knowledge

Critical Knowledge

“If you do not manage culture, it manages you, and you may not even be aware of the extent to which this is happening.” – Edgar Schein

>>Culture

Establishes clear ways to develop and measure the organization´s activities.

>> Processes

KM requires technology in order to maximize connectivity and knowledge transfer between teams.

>> Technology

"Ba" can be thought of as a shared space for emerging relationships. This space can be physical (office, dispersed business space), virtual (email, teleconference), mental (shared experiences, ideas, ideals) or any combination of them. Ba provides a platform for advancing individual and/or collective knowledge. -Nonaka

>> Spaces (Ba)

KPIs that allows will allow us to measure the impact of KM

>> Metrics

What does the future hold for KM?

“Digital Darwinism is the evolution of consumer behavior when society and technology evolve faster than our ability to adapt”- Brian Solis

Social Media is not just a trend

Gen Y

Listen

Learn

Adapt

Engage

Find the right tools to complement KM…

But never forget culture….

Questions?

José Carlos Tenorio Favero @josecarloskm kminaction.wordpress.com