Knowledge Management & Transfer
in the LNG Industry
Challenges and Future Perspectives
Dr. Tasseda El-Hocine NYK LNG Shipmanagement Ltd.
Global LNG Fleet Trend
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100
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300
400
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October 1964 1998 2006 December 2008 Early 2014 Late 2016
LNG Fleet Trend
Internal Challenges
• Fast Promotions • Competency Trend • Crew Motivation • Safety Culture Paradoxes • Management and Leadership
External Challenges
• Crew Matrix (SIGTTO & Others) • SIRE and Vetting Processes • TMSA (Tanker Management Self Assessment) • Oil Majors: Mini-Me Syndrome
Present Training System
Most of provided training systems and facilities are compliant with the actual
regulation in force.
The Minimum required knowledge to be transferred to achieve competency
is already stated in the STCW
The system is failing in the Knowledge Management and Transfer Process
Definition
Argot & Ingram (2000) “The process through which one unit (e.g. group, department, or division ) is affected by the experience of another”
Conventional Transfer
Creation • Creation
Sharing • Sharing
Evaluation • Evaluation
Dissemination • Dissemination
Adoption • Adoption
Knowledge Transfer Components
Individual Organizational Explicit Education materials
Training materials IT Systems (databases, intranets…etc) Process Manuals (SMS manuals…etc)
Tacit Skills/Expertise Experience Attitudes
Culture (policy and mission statement) Image (company’s reputation) External relationships
(customers, suppliers …etc)
How to Transfer Tacit LNG Knowledge?
• Challenge • How to create the ideal training/coaching conditions
in the actual situation?
• If not possible;
• How to make the actual situation generate the same output as the ideal conditions?
Main Function of LNG-STARS
Shipboard Module
Onboard ship
HQ Module
Company Office
After receiving file from ship, VM reviews the performance of each crew member onboard and feedbacks to the management if additional training is required.
After completion of training onboard, exporting file from Ship’s module and sending to the office.
After joining the vessel crew member must complete it within a certain period.
Ship Module
• Operation Guide • Crew Profile • Instructions & Manuals • Learning Media • Assessment • Help
Shipboard Crew Module
Instructions & Manuals
Instructions and Manuals (Cargo & Deck & Engine)
LNG Cargo Handling Manual Media
Self Training Program onboard
LNG-Carrier (Cargo & Deck & Engine)
LNG Carrier Training Text
Company Instructions
Components of Instructions & Manuals
Assessment
Upon completion of familiarization by Instructions & manuals, and media, candidate must do the Assessment.
Administrator Module
• Operation Guide • Vessel Particular • Crew’s Training Information • Import Data from HQ • Export Data to HQ • Export Old Data to HQ • Crew Registration • Sign Off & Edit Crew
Information • Help
Administrator Module
Crew Training Information
This function provides the Administrator with an overview of the training situation for the crew who has signed on.
If the crew did not attempt any assessment or view any manual after boarding the vessel for ONE month, the system will provide a warning with a red alarm text.