© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Dr. Allen Partridge | Adobe eLearning Evangelist

Keys to a Knowledge Sharing CultureAn HR Response to 21st Century Attrition & Knowledge Management

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Our Conversation today

• Identify knowledge areas with potential impact• Capture & Retain knowledge / expertise• Share / Transfer knowledge

What is Knowledge Management?

• Why Change Matters Now• Moving from Knowledge Hoarding to Knowledge Sharing• Motivating participation in a KS Culture

Understanding Corporate Context

• Expert-Identification• Technology facilitated Capture, Retention & Transfer• Tracking outcomes

Practical Application of Knowledge Sharing

2

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

What is Knowledge Management?

3

Identify knowledge areas with potential impact

Capture & Retain knowledge / expertise

Share / Transfer knowledge

Identify

Capture

Share

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Understanding Corporate Context

4

Why Change Matters Now

From Knowledge Hoarding to Knowledge Sharing

Motivating Participation in a KS Culture

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Why Change Matters Now

Mounting financial pressures Attrition through retirements Escalating frequency of job / company change Knowledge management facilitates

innovation

5

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

From Hoarding to Sharing

6

Make it safe

Make it count

Make it social

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Motivating Participation

7

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Practical Application of Knowledge Sharing

Expert-Identification

Technology facilitated Capture, Retention & Transfer

Tracking outcomes

8

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Expert Identification

9

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Capture, Retention & Transfer

10

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Tracking Outcomes

11

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.